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Hiring Associate For International Voice Process

Hiring Associate For International Voice Process

Transcom

1 - 4 years

3 - 4 Lacs

gurugram

Posted:2 weeks ago| Platform:

Apply

Skills Required

excellent communication in english healthcare bpo international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

Customer Support Executive

Key Responsibilities

Provide exceptional customer support through
phone calls, emails, and chats
to resolve customer queries and concerns.
Handle
international voice process calls
(US/UK) with a high level of fluency in English.
Utilize strong communication skills to effectively address complex issues and
escalate
when necessary.
Maintain accurate and detailed records of all customer interactions using
CRM software
.
Collaborate with internal teams to ensure the seamless and timely resolution of customer complaints.

Desired Candidate Profile

Required Qualifications & Skills

Experience:
Minimum
1 year
of experience in a BPO/Call Centre environment, specifically handling an
International Voice Process (US/UK)
.
Communication:

Fluent English
language proficiency (both verbal and written) is mandatory.
Education:
Any Graduate
Flexibility:
Must be willing and able to work in
rotational shifts
, including night shifts, as per business requirements.
Both Side Cab Facility

Key Competencies

Customer Support
Excellent Communication (English)
Problem-Solving
International Voice Process Handling

Role Details

Industry Type:
BPM / BPO
Role Category:
Voice / Blended

Salary Upto 35000/month depending on last drawn

Share application at Rahul.Raj@Transcom.com

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