Customer Technical Support Engineer QuickBlox

2.0 - 6.0 years

0 Lacs

delhi

On-site

About QuickBlox QuickBlox is a leading provider of white-label messaging, video calling, and AI-powered communication tools used by businesses across healthcare, education, and enterprise. We offer robust SDKs and APIs to help developers build secure, scalable communication features into their apps. As QuickBlox grows its global client base, we are seeking a skilled Technical Support Engineer to join the team and ensure customers receive world-class technical support. Responsibilities As a technically proficient and customer-focused Technical Support Engineer at QuickBlox, you will be the main point of contact for customer support issues. Your responsibilities will include troubleshooting complex technical problems, collaborating with developers, and managing relationships with key accounts. This role is ideal for individuals with a software development background who enjoy problem-solving and effective customer communication. Key Responsibilities - Serve as the first-line technical support agent for QuickBlox customers. - Troubleshoot and resolve issues related to our APIs, SDKs, and platform integrations. - Act as a liaison between customers and internal engineering teams, effectively communicating technical issues and updates. - Take ownership of technical issues and lead them to resolution. - Contribute to support documentation and knowledge bases to enhance customer self-service. - Collaborate with sales and product teams to ensure seamless transitions and ongoing success throughout the customer lifecycle. - Support customer success by assisting key accounts and fostering long-term relationships. - Maintain accurate records in our ticketing system and contribute to improving support documentation. - Assist in onboarding new customers with technical setup and best practices. Preferred Qualifications - Experience in B2B SaaS or developer-focused products. - Familiarity with RESTful APIs, WebRTC, or real-time communication platforms. - Knowledge of mobile and web development environments (iOS, Android, JavaScript). - Understanding of HIPAA-compliant systems or experience in healthcare tech (a plus). Why Join QuickBlox - Opportunity to work on cutting-edge communication technology. - Be part of a collaborative, remote-first team. - Make a real impact by supporting products used by thousands of people globally. - Room for growth into more senior technical or customer-facing roles. If you are interested in this opportunity, we would love to hear from you! Please send your resume and a brief note explaining why you are excited to join QuickBlox and grow your career with us to gail@quickblox.com.,

Posted 1 week ago

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