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6.0 - 10.0 years
0 Lacs
haryana
On-site
The Call Centre Training Manager plays a crucial role in developing, implementing, and overseeing training programs for call centre staff to ensure high levels of service quality and customer satisfaction. Your responsibilities include assessing training needs, designing training materials, conducting training sessions, and evaluating the effectiveness of training programs. You will be responsible for designing and developing comprehensive training programs for new hires and ongoing training for existing staff. This involves creating training materials, manuals, and resources that align with company policies and procedures. Regular assessments will be conducted to identify training needs and skill gaps within the call centre team, collaborating with team leaders and management to align training initiatives with business objectives. In your role, you will facilitate engaging training sessions using various instructional techniques such as workshops, e-learning, and on-the-job training. Ensuring that all new employees receive thorough onboarding training and mentorship will be a key focus. Monitoring and evaluating the effectiveness of training programs through assessments, feedback, and performance metrics will help in adjusting training methods and content based on participant feedback and performance outcomes. Providing ongoing coaching and support to call centre agents to enhance their skills and performance, as well as fostering a culture of continuous learning and professional development within the team, are essential aspects of the role. You will also be required to maintain records of training activities, attendance, and performance evaluations, preparing reports on training effectiveness and employee performance for management review. Ensuring that all training programs comply with industry regulations and company policies, while staying updated on industry trends and best practices in call centre operations and training methodologies, will be part of your responsibilities. Your qualifications should include 6+ years of experience in the BFSI industry with knowledge of mortgage products, a Bachelor's degree in Human Resources, Business Administration, Education, or a related field, readiness to travel as required within the region, proven experience in training and development, strong knowledge of call centre operations, customer service principles, performance metrics, excellent presentation, communication, interpersonal skills, ability to design engaging training content using various instructional methods, proficiency in using learning management systems (LMS) and other training tools, and strong analytical skills to assess training effectiveness and employee performance. Additionally, you should demonstrate high energy, meticulous attention to detail, consistently meeting deadlines promptly, work closely with human resources staff, management, and executive leadership to implement adult learning and development at all levels within the organization. A basic understanding of human resources strategy, principles, and functions is required. Industry knowledge, leadership skills, verbal communication skills, experience with e-learning platforms, virtual training delivery, familiarity with customer relationship management (CRM) software are also essential for success in this role.,
Posted 16 hours ago
10.0 - 14.0 years
0 Lacs
delhi
On-site
Micato India is the India affiliate company for Micato Safaris, USA. Micato Safaris operates tours and safaris throughout East Africa, Southern Africa, and the Indian subcontinent. Voted #1 Worlds Best Tour Operator & Safari Outfitter by prestigious Travel+Leisure magazines readers a record ten times, at Micato, the emphasis on quality work is very high. We are looking for an individual with excellent organizational and management skills, who is creative, motivated, hard-working, and understands the level of detail involved in luxury travel. The ideal candidate will possess high energy and the ability to handle volume with ease, coupled with commitment and integrity. The primary responsibilities for this position include: - Planning and proposing customized luxury trips in India, Bhutan, Nepal, and Sri Lanka - Cost planning, budgeting, and invoicing - Rate negotiations and operational liaison with vendors and partners - Operations of programs as proposed including correspondence with clients - Post-operational analysis - Creating new itineraries/experiences for proposals and marketing/PR - Content creation for new destinations Key Responsibilities and Duties: - Lead the team while actively participating in all aspects of the work - Review and update organizational systems - Ensure the highest level of commitment and quality of work within the team Primary requirements include: - Graduate from a renowned university - Strong competency in Microsoft Office - Excellent verbal and written communication skills - Minimum of 10 years of work experience in the inbound travel industry Skills, competencies, and other requirements: - Knowledge and understanding of luxury inbound travel - High standards regarding quality of proposals and operations, with creativity and efficiency - High level of self-motivation, commitment, and activity to attain company and personal goals - Commitment to teamwork with flexibility, good humor, and high energy - Ability to manage multiple projects, prioritize tasks, and exhibit strong problem-solving skills - Positive attitude and respect for others - High degree of honesty, integrity, professionalism, and organization To apply for this position, please: - Email a letter and resume summarizing qualifications to HR@micato.co.in - Showcase creativity in your application - Indicate compensation requirements Due to the anticipated large volume of responses, we regret that only candidates under consideration will be contacted. Phone calls are not accepted.,
Posted 18 hours ago
2.0 - 6.0 years
0 Lacs
punjab
On-site
As a Recruiter (Bulk/High-Volume Hiring) at Jungleworks, your main responsibility will be to lead end-to-end recruitment processes. This includes tasks such as sourcing, screening, interviewing, and onboarding new hires for the sales team. You will be expected to drive fortnightly bulk recruitment targets and consistently achieve aggressive hiring goals. Additionally, you will play a key role in managing the employee lifecycle for the Outplay team, overseeing onboarding, performance management, employee engagement, and offboarding processes. In this role, you will also act as the primary HR point of contact, providing support to employees and leadership on HR-related matters to foster a positive workplace culture. It will be crucial for you to maintain HR records accurately and ensure compliance with company policies and relevant regulations. Moreover, you will be involved in driving HR initiatives to enhance team growth and engagement, as well as supporting daily HR operations by handling employee queries and contributing to a collaborative work environment. We are looking for candidates who possess excellent communication skills and a genuine interest in people. You should demonstrate eagerness to learn, take initiative, and thrive in a fast-paced, target-driven environment. Being comfortable with aggressive calling and chasing ambitious recruitment targets is essential for success in this role. High energy, resilience, and a positive attitude towards meeting deadlines and goals are also key qualities we are seeking in potential candidates. As part of the benefits package, you can expect attractive incentives, including commissions for successful hiring and consistently meeting or exceeding aggressive recruitment targets. You will have the opportunity to take ownership of HRBP responsibilities for a high-growth SaaS product, gaining hands-on experience in bulk hiring and team scaling from the ground up. Commissions and incentives are also offered for achieving recruitment targets. Join us at Jungleworks, a tech-loaded solution for on-demand businesses, where we provide a comprehensive technology suite for customer-facing, delivery management, and customer engagement platforms. Our product list includes Yelo, Tookan, Panther, and Hippo. Apply now if you are ready to make an impact and grow with us in a dynamic and innovative environment.,
Posted 21 hours ago
6.0 - 10.0 years
0 Lacs
gautam buddha nagar, uttar pradesh
On-site
You will be responsible for leading campus recruitment initiatives, building strong corporate relationships, and preparing students for successful careers at Accurate Group of Institutions in Greater Noida, Uttar Pradesh. As the Training & Placement Officer, you will design and implement placement strategies, skill development programs, and industry tie-ups to maximize student employability. Your key responsibilities will include establishing and maintaining relationships with recruiters, corporates, and industry associations, inviting companies for campus placement drives, organizing pre-placement training programs, coordinating placement operations, and engaging in industry networking activities such as industry visits, guest lectures, and career counseling sessions. You will need a Masters or Bachelors degree in Management, Engineering, or related fields, along with a minimum of 5-8 years of experience in training & placement, corporate HR, or recruitment, preferably in the education sector. Strong communication, negotiation, and networking skills are essential, as well as the ability to motivate and guide students for career growth. Outstation candidates must be willing to relocate to Greater Noida, and shortlisted candidates must attend the interview in person at the Greater Noida campus. The compensation package will be competitive and based on experience and qualifications, including performance-based incentives and relocation assistance for eligible candidates. To apply for this position, please email your resume with a brief cover letter to careers@accurate.in with the subject line "Application - Training & Placement Officer.",
Posted 1 week ago
2.0 - 6.0 years
0 Lacs
karnataka
On-site
As an ideal candidate for this permanent position, you should possess a minimum of 2 years of experience in IT service or contact centre roles. A background in MBA or Bachelor of Engineering would be advantageous for this role. It is essential to bring high energy and enthusiasm to the job, coupled with strong communication skills to effectively interact with team members and clients. Your long-term career focus should align with the growth opportunities provided by the organization. Additionally, strong analytical skills will be key to success in fulfilling the responsibilities of this position.,
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
maharashtra
On-site
The Executive Assistant role at J.P. Morgan's Corporate & Investment Bank requires supporting diverse teams with a structured approach, attention to detail, and high energy in a fast-paced, deadline-driven environment. You will interact with executive-level clients across various business lines, adapt procedures to meet department goals, and perform confidential administrative tasks for executives, managers, and stakeholders. You are expected to excel in a team setting, professionally represent the manager or group, and produce high-quality work. As an Executive Administrative Assistant, you will be responsible for performing an array of administrative functions that require confidentiality, initiative, and sound decision-making for the executive, their team of managers, and other stakeholders. In Corporate Investment Banking, you leverage your extensive experience as an Executive Assistant to confidently make independent decisions in handling administrative tasks. You are highly adaptable and embrace change, understanding team priorities and applying that knowledge to your daily activities. You act as an owner and a problem solver, demonstrating superior communication skills, both written and oral. You are clear, concise, and direct, with excellent phone etiquette and a strong sense of ownership, ensuring follow-up when necessary. Tact and discretion are exercised in handling confidential matters, maintaining the highest level of professionalism and confidentiality. **Job responsibilities:** - Manage and handle complex and detailed calendars, addressing multiple and urgent meeting conflicts, and setting up meetings and conference calls both internally and externally. Handle all associated logistical aspects. - Work effectively in a fast-paced, ever-changing environment, managing multiple priorities with a calm, professional, and willing attitude. - Answer phones professionally, field phone calls, address issues or redirect as appropriate, and distribute messages in a timely and appropriate manner. - Coordinate travel arrangements, including air, hotel accommodations, and ground transportation; prepare detailed itineraries and required travel visas/documents, ensuring accuracy and timely delivery of plans/tickets to travelers. - Process invoices and Travel and Expense claims for team members promptly. Ensure all policies are followed and items are processed within provided guidelines. Act as a subject matter expert for policies and procedures. - Embrace increased and/or new responsibilities at any time. - Assist with overflow, special projects, assistant back-up coverage, and day-to-day tasks. **Required qualifications, capabilities and skills:** - Bachelor's degree in any stream - At least 5 years of experience in an Executive Administrative Assistant role - Strong working experience with Microsoft Word, Excel, and PowerPoint - Knowledge of general office procedures (e.g., scheduling, expenses, calendar management) - Superior oral and written communication skills **Preferred qualifications, capabilities and skills:** - Adaptable team player, Good problem-solving ability, and Effective interpersonal skills - Excellent telephone etiquette - Tact and good judgment in confidential situations and proven experience interacting with senior management. - Ability to adapt procedures, processes, and techniques to the completion of assignments.,
Posted 4 weeks ago
2.0 - 7.0 years
0 Lacs
karnataka
On-site
As the Centre Manager at 11point Club, you will play a pivotal role in ensuring the smooth and efficient operation of our sports center in Bellandur, Bangalore. Your primary responsibilities will include overseeing the daily operations, maintaining high service standards, ensuring safety and customer satisfaction, and managing a dedicated team of staff members. Your role will involve coordinating sports programs and events, as well as maintaining the facilities to provide a welcoming environment for our members. You will be expected to ensure compliance with all regulations and uphold the values of community building and spontaneous connections that are central to our mission. We are thrilled to announce the launch of our brand-new Pickleball Turf Facility in Bellandur on February 7th, 2025. This state-of-the-art facility is set to redefine sports and recreation in Bangalore, and we invite you to join us in creating a vibrant hub for community engagement and competition. To be successful in this role, you should possess high energy levels, a quick ability to learn, and excellent communication skills in English, Hindi, and Kannada. Strong people management skills, including team training, performance evaluation, and conflict resolution, will be essential for leading your team effectively. Additionally, experience in people management, customer service, or facility management roles, particularly in sports facilities or recreational spaces, will be advantageous. Your responsibilities will include overseeing day-to-day operations, delivering exceptional customer service, and actively seeking feedback from members and staff to drive continuous improvement. You will also be responsible for coordinating with external contractors for maintenance and repairs, providing regular reports to senior management, and planning sports events, tournaments, and promotions to enhance community engagement. If you are passionate about creating vibrant spaces for people to connect, unwind, and play, and if you have a strong background in people management and sports facility operations, we invite you to join our team at 11point Club and be a part of our mission to foster a deep sense of belonging through the joy of sports and recreation.,
Posted 1 month ago
3.0 - 7.0 years
0 Lacs
punjab
On-site
As a Holiday Sales Manager based in Mohali, Punjab, your primary objective is to deliver powerful and successful sales presentations in various settings. You will be responsible for staying updated on the organization's products and services, negotiating profitable deals, and securing referrals to meet sales targets effectively. Your key responsibilities will include achieving ambitious sales targets in a results-driven environment, crafting pre-sales proposals for potential clients, and delivering engaging sales presentations to convert prospects into successful sales. Additionally, you will be tasked with addressing objections, resolving customer conflicts, identifying new business opportunities, and maintaining strong client relationships while providing a high level of customer service. To excel in this role, you must possess excellent communication skills, a proven track record in sales, a results-driven mindset, and a high level of energy and passion for the job. Customer-centricity is crucial in ensuring customer satisfaction and loyalty. This is a full-time position with benefits such as paid sick time. Proficiency in English is preferred for this role, and the work location will be in person. The application deadline for this position is 17/07/2025, with an expected start date of 15/07/2025.,
Posted 1 month ago
4.0 - 8.0 years
0 Lacs
haryana
On-site
The Office Administrator at GLG will be responsible for coordinating office activities and operations on a day-to-day basis to ensure efficiency and compliance with company policies. You will play a key role in organizing the company's day-to-day operations, providing administrative support to all employees, and coordinating all daily administrative activities. As the first point of contact for GLG, it will be your responsibility to create a welcoming and organized environment for everyone who enters the office. Your responsibilities will include scheduling meetings, answering phones, and maintaining both digital and physical records. You will be in charge of inventory management, ordering office supplies, and maintaining service contracts for office equipment. Additionally, you will be involved in planning and coordinating events, meetings, conferences, and professional development initiatives. You will implement administrative projects, systems, and procedures while maintaining administrative workflow and developing reporting procedures. As an Office Administrator, you will also be responsible for managing parking, organizing events, serving as a liaison with technical support staff, preparing agendas and taking notes at meetings, and assisting in the preparation of reports and presentations. You will need to maintain rapport with customers, managers, and employees, and research and develop new services and methods as needed. It will be crucial to communicate effectively with all levels of the firm's employees, executives, and clients. The ideal candidate will have a Bachelor's degree and at least 4 years of relevant office administrative experience. Proficiency in MS Office, excellent written and verbal communication skills in English and the local language, high energy, professionalism, and the ability to handle interactions with professionalism are essential. You should be dependable, timely, self-motivated, detail-oriented, proactive, and able to prioritize tasks effectively. The ability to read and understand people, multitask, and pivot quickly and effectively are also important qualities for this role. GLG is the world's insight network, connecting clients with powerful insights from a network of approximately 1 million experts. The company serves a wide range of businesses, providing access to expertise from executives, scientists, academics, and other specialists. GLG's industry-leading compliance framework ensures that clients learn in a structured, auditable, and transparent manner, consistent with professional ethical standards. For more information about GLG, please visit www.GLGinsights.com.,
Posted 1 month ago
1.0 - 5.0 years
0 Lacs
karnataka
On-site
Goodera is a fast-growing startup committed to revolutionizing employee volunteering by leveraging innovative technology and a unique operating model to help companies scale employee volunteering globally. Our goal is to offer meaningful experiences that are relevant to the communities in which our clients operate. With some of the world's best and largest companies as our clients, we are experiencing 100% year-on-year growth and are supported by investors such as Zoom Ventures, Elevation Capital, Nexus Venture Partners, Omidyar Network, and Ursula Burns. As an Associate - Client Engagement at Goodera, you will play a crucial role in providing ongoing support to our clients and building strong relationships with them. You will collaborate with internal teams to understand and execute on client project goals, while also ensuring that projects are delivered on time, within scope, and within budget. Your passion for social impact, analytical skills, hunger for growth, and business acumen will be essential in contributing to the success of our clients and the overall business. Key Responsibilities: - Support the Client Engagement Manager in managing client accounts. - Collaborate with internal teams to understand and execute on client project goals and objectives. - Communicate with clients to understand their needs and expectations and build and maintain strong relationships with them. - Take ownership of client projects from initiation to completion. - Contribute to the development of project plans and timelines. - Conduct qualitative and quantitative research to support client project objectives. - Draft client communications including project updates and proposals. - Organize client meetings and presentations. Skills And Expertise: - A relevant Bachelor's or Master's degree. - 1-4 years of experience in managing projects and building client relationships in a consulting setup (Social Impact Consulting experience will be a huge plus). - Passion for social impact and belief in the impact that purpose-led engagement of the workforce can deliver. - Strong analytical abilities, both quantitative and qualitative. - Exceptional articulation skills (written and verbal) to present ideas, approaches, and solutions. - Bias for action, high energy, perseverance, low ego, and boundaryless behavior to propel the team and organization forward. - A strong work ethic and the ability to work autonomously. If you meet the above requirements and are enthusiastic about making a difference through client engagement, we encourage you to apply for the Associate - Client Engagement position at Goodera. We embrace diversity and welcome all qualified applicants.,
Posted 1 month ago
4.0 - 8.0 years
0 Lacs
haryana
On-site
The Office Administrator at GLG will be responsible for coordinating office activities and operations to ensure efficiency and compliance with company policies. You will schedule meetings, answer phones, maintain records, manage inventory, order office supplies, plan events, and implement administrative projects. Additionally, you will develop administrative staff, manage parking and events, serve as a liaison with technical support staff, prepare agendas, assist in report preparation, and maintain rapport with customers and employees. Your role will also involve guiding employee actions, maintaining work continuity, and updating administrative policies. You will work from 12:00 PM to 21:00 IST, five days a week. The ideal candidate should have a Bachelor's degree, at least 4 years of relevant office administrative experience, proficiency in MS Office, excellent communication skills in English and the local language, high energy, professionalism, and the ability to handle interactions with professionalism. You should be dependable, self-motivated, detail-oriented, proactive, and able to multitask and prioritize effectively. Strong initiative, the ability to read people, and interact with employees, executives, and clients at all levels are essential. GLG is a global insight network connecting clients with experts across various fields. The company's compliance framework ensures structured and transparent learning in line with professional ethical standards. Visit www.GLGinsights.com to learn more about GLG.,
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
jaipur, rajasthan
On-site
As a Sales Associate at our Retail Stores, your role will involve interacting with customers to assist in the sales process by offering consultative advice on products from our catalogue. Your primary goal will be to surpass monthly revenue targets and other performance metrics communicated to you. You will be responsible for executing store processes and daily operations to maintain high standards of display and ambience. Additionally, you will coordinate with Operations and Sourcing teams during inventory and stock movements. Your duties will also include implementing Visual Merchandising guidelines to ensure that the store consistently reflects our brand experience. You may be assigned initiatives or small projects to enhance daily tasks, data management, and store operations efficiency and profitability. This role will require your availability on Saturdays and Sundays. The ideal candidate for this position should have previous experience in retail sales and customer interaction. A strong command of communication in English and at least one vernacular language is essential for engaging customers effectively. You should possess a high level of energy, maintain a cheerful demeanor, and display empathy towards customers and their needs. Honesty, transparency, and warmth in communication are key attributes we value. We are seeking a dedicated individual who is passionate about beautiful homes and aesthetics. You should have a willingness to learn quickly, continuously improve processes, and leverage technology such as apps and tools for design consultations. Your commitment to our values and vision at UL will be crucial in contributing to our success.,
Posted 1 month ago
1.0 - 6.0 years
0 - 0 Lacs
Bengaluru
Work from Office
About the Role Outside Sales Representative We’re looking for go-getters with strong people skills and a passion for performance. In this role, you’ll drive revenue by engaging with potential customers and converting interest into signed deals. What You’ll Be Doing Manage sales activity in a dedicated Bangalore territory Work with pre-qualified leads—meetings are scheduled for you by our in-house pre-sales team Understand customer needs, provide tailored solutions, and guide them through the sales journey Maintain relationships with clients and deliver a seamless customer experience Consistently hit or exceed your sales targets What We’re Looking For 1 to 5 years of sales experience High energy, self-motivated, and target-driven Strong communication and interpersonal skills A passion for customer interaction and relationship-building Experience in construction or real estate is an added advantage Compensation & Benefits Industry-best fixed salary Earn monthly incentives between 50,000 to 99,000 Spot bonuses for on-the-spot conversions Referral incentives to grow our team with you Comprehensive training & onboarding Structured career progression plans Join a Team That’s Building More Than Homes At House Construct, your impact is visible. Your efforts matter. And your success is celebrated. If you’re ready to take your career to new heights and help transform how Bangalore lives, we want to hear from you.Role & responsibilities Preferred candidate profile
Posted 3 months ago
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