3 Helpscout Jobs

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3.0 - 5.0 years

0 Lacs

india

Remote

Company Overview ANCKR is a bold, U.S.-led software development agency that combines American leadership with top-tier international talent. We specialize in AI-enhanced web and mobile development, process automation, and digital transformation . We're not your average dev shop. We're a tech-first, values-driven partner committed to building things that lastfor startups and scaling enterprises alike. Learn more at: www.anckr.com Job Summary As the Support Lead / Manager , you will establish ANCKR's support function with an AI-first strategy . Your mission is to design a system where AI agents handle frontline intake (knowledge base queries, FAQs, routing, RAG-powered suggestions) and humans ...

Posted 1 month ago

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1.0 - 3.0 years

0 Lacs

bengaluru, karnataka, india

Remote

We are seeking a detail-oriented and proactive Application Support Specialist to provide first-line support for enterprise software products used in the life sciences and publishing domains. This role involves assisting researchers, editors, and domain professionals with day-to-day technical issues, guiding them through platform functionalities, and escalating complex problems to higher support tiers when needed. The ideal candidate will have a background in life sciences or related scientific fields , a strong grasp of digital technologies, and a genuine interest in supporting users working with scientific data, content workflows, and research publication systems . Prior experience working ...

Posted 2 months ago

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5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a Senior UX Researcher, you will be instrumental in elevating user experience by leveraging data and research insights strategically. Your primary responsibility will involve close collaboration with the UX team and cross-functional partners to infuse a rigorous research perspective into strategic decisions that drive value for both users and the business. To excel in this role, we are seeking a candidate with over 5 years of experience in an in-house research team or relevant work environment, along with a degree in a relevant discipline. Proficiency in both quantitative and qualitative research methods, as well as the ability to write comprehensive reports and internal communications, a...

Posted 3 months ago

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