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2.0 - 5.0 years
4 - 7 Lacs
kolkata
Work from Office
REPORTING TO Facility Manager POSITION GOALS Set up Standard Operating Procedures for all soft services activities and ensure compliance at site. Must be able to recognize system shortcomings and respond to operational and emergency situations. Ensure client SLA & KPI achieved with highest level of customer satisfaction. Appropriate checks and control measures for all vendor staff activity and tracking mechanism DUTIES AND RESPONSIBILITIES Ensure Deep cleaning activities are undertaken in accordance with the schedule. Ensure the implementation and management of Risk and Safety work practices to reduce any interruption to operations. Ensure all the Helpdesk tickets are tracked and closed with...
Posted 3 months ago
2.0 - 5.0 years
4 - 7 Lacs
bengaluru
Work from Office
REPORTING TO Facility Manager POSITION GOALS Set up Standard Operating Procedures for all soft services activities and ensure compliance at site. Must be able to recognize system shortcomings and respond to operational and emergency situations. Ensure client SLA & KPI achieved with highest level of customer satisfaction. Appropriate checks and control measures for all vendor staff activity and tracking mechanism DUTIES AND RESPONSIBILITIES Ensure Deep cleaning activities are undertaken in accordance with the schedule. Ensure the implementation and management of Risk and Safety work practices to reduce any interruption to operations. Ensure all the Helpdesk tickets are tracked and closed with...
Posted 3 months ago
1.0 - 5.0 years
0 Lacs
chennai, tamil nadu
On-site
As a Support Representative, your main responsibility will be to define and execute a Support strategy for enterprise, midmarket, and small customers. You will be tasked with triaging helpdesk tickets, organizing resources to address and resolve the tickets efficiently, while also identifying and implementing opportunities for automation. Additionally, you will provide email and phone support to customers and collaborate with the Development/Engineering team to trace issues and solutions. It will also be part of your role to train teams on product and solution functionalities. The ideal candidate for this position should have hands-on familiarity and experience with support strategies, troub...
Posted 4 months ago
2.0 - 5.0 years
4 - 7 Lacs
Bengaluru
Work from Office
REPORTING TO Facility Manager POSITION GOALS Set up Standard Operating Procedures for all soft services activities and ensure compliance at site. Must be able to recognize system shortcomings and respond to operational and emergency situations. Ensure client SLA & KPI achieved with highest level of customer satisfaction. Appropriate checks and control measures for all vendor staff activity and tracking mechanism DUTIES AND RESPONSIBILITIES Ensure Deep cleaning activities are undertaken in accordance with the schedule. Ensure the implementation and management of Risk and Safety work practices to reduce any interruption to operations. Ensure all the Helpdesk tickets are tracked and closed with...
Posted 6 months ago
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