59 Helpdesk Support Jobs - Page 2

In this role, you will provide first- and second-level support to global employees across various company sites, supporting all levels of the organization. **Key Responsibilities:** - Ensure timely operational and technical support for personal computers, troubleshooting domestic computer hardware and software issues. - Provide prompt and effective troubleshooting, resolution, and documentation of all problems and service requests. - Develop accurate documentation of installation and configuration procedures for standard and non-standard software packages. - Manage deployment and rollout of software and hardware. - Maintain an accurate inventory of GIT client assets. - Create and maintain th...

Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called Mega Banks of Japan. MGS was established in the year 2020 as part of Mizuhos long-term strategy of creating a captive global processing center for remotely handling banking and IT related operations of Mizuho Banks domestic and overseas offices and Mizuhos group companies across the globe. At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGSs development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the basel...

Role & responsibilities Operational Excellence Results - Norms / Tgts / Plan Assumptions 1. Productivity - Helpdesk Support Call Monitoring 2. Helpdesk Telephone Handling 3. Office Timing 100% of calls to log using CW without escalation. Assign Engineer within 15 min. No communication lapse - 100% Attendance & Clarity on the EU & case details 100% adherence Implementation and Execution 1. Follow up the Support Ticket - severity based 2. Identify & Assign case to Engineer 3. Proper updates to Customer 4. Scheduling of Preventive Maintenance 100% adherence Coordinate with Technical Manager if required 100% adherence on - P1 & P2 Cases 100% adherence with successful Delivery & Reporting Skill D...

Integrated Facilities Management What this job involves: Centralising all logs and requests What were looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, youll provide superior call logging servicesreceiving and logging complaints containing complete details of the requests. In line with this, youll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. Youll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time. Furthermore, youll keep tabs on feedback and communicate with the reques...

As an Associate in Campaign Execution & Helpdesk Support at Netcore Cloud, you will play a key role in ensuring the successful execution of digital campaigns and providing technical support to clients. Your responsibilities will include planning and executing various campaigns such as Email, SMS, Voice, and Automation, monitoring campaign performance, and making necessary HTML modifications. Additionally, you will provide first-level technical support through phone, email, and ticketing tools, troubleshoot customer-reported issues, and handle ticket resolutions effectively. You will be expected to excel in technical and process excellence by performing root cause analysis on recurring issues...

Position: Global Helpdesk Support Must-Have Skills: Exceptional communication skills with a clear, professional English accent, suitable for international project engagements Demonstrated experience in helpdesk support, including ticket tracking using G-Base software (Mainframe) and the PEGA system Solid background in technical support and issue resolution Strong troubleshooting abilities for both software and hardware-related concerns Proficiency in documenting and managing support tickets effectively Ability to assist end users with a wide range of technical issues Qualifications & Requirements: At least 2-3 years of hands-on experience in helpdesk support Familiarity with G-Base software ...

NTT DATA is looking for a Helpdesk Associate - Mac Troubleshooting to join their team in Noida, Uttar Pradesh (IN-UP), India. As part of an inclusive, adaptable, and forward-thinking organization, you will have the opportunity to grow both professionally and personally. NTT DATA believes that with the right people on board, anything is possible. The company values quality, integrity, and commitment in its employees as key factors for growth and staying ahead of the competition. NTT DATA, Inc. is a trusted global innovator with a focus on business and technology services. With a presence in more than 50 countries and serving 75% of the Fortune Global 100, NTT DATA is committed to helping clie...

The ideal candidate for this Full Time IT position located in Pune should possess basic troubleshooting skills for Desktops and Laptops along with Software. It is essential to have knowledge of SLA and its criticality, good Emailing Skills using Outlook, and a basic understanding of Windows and Linux environments. The responsibilities include observing and alerting Threshold Violations, monitoring and managing Incidents, reporting Incidents within the SLA, following the escalation process, being attentive and vigilant in observing incidents through monitoring tools, multitasking, handling multiple support tickets simultaneously, providing Desktop Support & Helpdesk Support, possessing comple...

As an AWS and Helpdesk Support Specialist at Nextbigbox Pvt. Ltd., you will be responsible for managing AWS cloud solutions including EC2, S3, RDS, Lambda, VPC, and CloudWatch. You will deploy, configure, and ensure the smooth functioning of AWS cloud services. In addition, you will provide helpdesk support by offering technical assistance, troubleshooting IT issues, and efficiently managing the ticketing system. Your role will also involve overseeing general IT support tasks such as maintaining IT infrastructure, ensuring data security, and managing IT assets. To excel in this role, you should possess a Bachelor's degree in Computer Science, IT, or a related field. It is essential to have h...

NTT DATA is looking for an exceptional Helpdesk Associate - Mac Troubleshooting to join their team in Noida, Uttar Pradesh (IN-UP), India. If you are someone who is passionate, innovative, and looking to grow with a forward-thinking organization, this opportunity is for you. At NTT DATA, they believe that the right people can make anything possible. The company's growth, market presence, and ability to stay ahead of the competition are all driven by the quality, integrity, and commitment of their employees. By investing in the best individuals and supporting their professional and personal growth, NTT DATA ensures a promising future for both the company and its employees. NTT DATA is a trust...

As an IT Support Specialist, you will be responsible for installing and upgrading computer components and software, managing virtual servers, and integrating automation processes. Your role will also involve leading desktop and helpdesk support efforts to ensure timely resolution of desktop applications, workstations, and related equipment problems with minimal disruptions. You will be expected to engage in basic troubleshooting with customers to identify issues, as well as assist in resolving desktop, printer, network, and internet connectivity problems. Your ability to explain technical issues in simple and understandable terms to users is crucial, and you will need to escalate unresolved ...

Pathways School Noida is looking for a Technical Support Engineer. The candidate should be a Graduate and should have at least 3-5 years of similar experience. Candidates should have effective communication skills for dealing with students and teachers and should be team player energetic highly motivated and self-directed.

The System Integrator (SI) is responsible for establishing and managing a help desk or support center with knowledgeable support personnel to assist users across various channels, such as phone, email, live chat, or a web-based ticketing system. The help desk is designed to receive and track user requests for technical support, adhering to specified hours of operation for support services. The SI provides comprehensive L1 Support for various user issues, including raising tickets, following up with concerned teams, escalations, closure of tickets, user permission/role-related issues, missing master data-related issues, and support for call center tickets, as well as tickets raised by employe...

As a Service Desk Executive based in Bangalore, with at least 1+ years of experience in handling Chat, Calls, and E-mail, your primary responsibility will be to provide comprehensive Helpdesk support to users. This involves logging various user issues through email, phone, live chat, or a web-based ticketing system. Your key roles and responsibilities include raising tickets, following up with concerned teams, managing escalations, closing tickets, addressing user permission and role-related issues, resolving missing master data problems, and providing support for call center tickets as well as tickets raised by employees and customers. In terms of User Permission and Role Management, you wi...

As a Technical Support Specialist at Diebold Nixdorf, you will play a crucial role in providing day-to-day technical support to employees and end users for infrastructure, internal systems, and desktop hardware and software. Your responsibilities will include addressing and resolving failures, problems, and inquiries related to workstations, laptops, websites, software, peripherals, telephony, mobile devices, and other equipment to ensure optimal operation and business continuity. You will be expected to gain familiarity with Helpdesk and related IT and technical support concepts, practices, and methodologies. With guidance, you will perform a range of routine support duties such as assistin...

The Tier 1 Hosting Analyst at Merkle is responsible for partnering with the business to utilize technology effectively for customers and employees. With a background in Helpdesk support and a strong willingness to learn new Enterprise-class technologies, you will receive on-the-job training. Your role will involve monitoring and addressing high-severity incidents and requests, adhering to SLA/OLA requirements, and escalating issues as per defined procedures. You will also be responsible for supporting Windows and Linux server environments, provisioning/decommissioning servers, processing access requests through Active Directory and Okta, and providing application support for Enterprise share...

You will be supporting experienced Sourcing Specialists and working on projects/matters of limited complexity. Through this role, you will gain experience in the procurement process, commercial and contract management. Building relationships with stakeholders involved in procurement activities will be a key aspect of your responsibilities. You will support local purchases within a limited scope with a primary focus on tactical purchasing. Your primary responsibilities will include processing routine PR-PO (Purchase Requisitions-Purchase Orders), monitoring the preparation of purchase orders in alignment with final negotiations with selected suppliers, Client quality requirements, and organiz...

Black Duck Software, Inc. is dedicated to assisting organizations in building secure, high-quality software to minimize risks and enhance speed and productivity. As a recognized leader in application security, Black Duck offers SAST, SCA, and DAST solutions that empower teams to efficiently identify and resolve vulnerabilities and defects in both proprietary code and open source components. By leveraging a combination of cutting-edge tools, services, and expertise, Black Duck enables organizations to optimize security and quality in DevSecOps and throughout the software development life cycle. We are currently looking for a proficient and experienced SFDC Certified Administrator & Production...

We are seeking a highly motivated and detail-oriented individual to join our IT team as a System Administrator. As a System Administrator, you will play a crucial role in maintaining, upgrading, and managing our software, hardware, and networks to ensure smooth and efficient operation of our technology infrastructure. Your responsibilities will include providing support to end users, troubleshooting IT-related issues, and contributing to the overall success of our IT operations. Your day-to-day tasks will involve Linux OS installation, configuration, and troubleshooting, along with basic knowledge of routers, switches, firewalls, and wireless access points. A solid understanding of networkin...

An IT Service Management Specialist plays a crucial role in managing IT tickets, service operations, and queue management on a day-to-day basis. In this position, you will collaborate with Vendor partners to oversee open tickets, ensure proper closure of tickets with business response, and serve as the first level of escalation for issues beyond the Vendor partners" scope. Your responsibilities will also include escalating issues for resolution, being available 24/7 for escalations, and striving for first-time resolution within SLA. As the primary point of contact with customers, you will maintain ownership of faults, provide timely updates, prioritize issues effectively, and communicate sol...

As a member of our team at the Portland-based SaaS product company, you will be responsible for various roles and responsibilities. You will test application performance to identify potential bottlenecks, propose solutions, and collaborate with developers to implement fixes. Installing software applications essential for employee roles will also be a key part of your duties. Furthermore, you will manage and monitor all installed systems and infrastructure, diagnosing, resolving, and documenting technical issues as they arise. Custom script writing and maintenance to enhance system efficiency and automation will be crucial tasks. Your support will extend to both MAC and PC, complying with est...

As an IT Infrastructure and Support Specialist, you will be responsible for managing various aspects of the company's IT infrastructure and providing efficient technical support to employees. Your key responsibilities will include: IT Infrastructure Management: - Setting up, maintaining, and troubleshooting network systems including LAN, Wi-Fi, VPN, and firewalls. - Managing server infrastructure, data storage, and backups, whether on-premise or in the cloud. - Ensuring system uptime and performance for offices and remote teams. User Support & Helpdesk: - Providing technical support for hardware, software, and peripherals used by employees. - Handling onboarding/offboarding processes for emp...

As a member of the Global CRM Team at Bain & Company, you will play a crucial role in supporting the firm's usage of Salesforce CRM system. Your primary responsibilities will include leading a Support Hub for the global CRM team to assist frontline leaders in achieving commercial objectives, relationship cultivation, and pipeline management. Based at Bains Global Business Services office in Gurgaon, India, you will focus on providing end user training and ensuring all users are fully educated on CRM functionality and associated applications. Your role as a Salesforce expert trainer involves conducting direct end user training sessions and facilitating user champions to train their peers. It ...

You will be joining Bain & Company, a renowned international management consultancy firm known for its excellence in assisting major corporations globally with strategy formulation, acquisitions, organizational design, and performance improvement. Bain & Company consistently ranks among the top 10 best places to work. Your primary role will be on the Global CRM Team, where you will support the firm's utilization of a Salesforce CRM system. You will lead a Support Hub for the global CRM team, assisting frontline leaders in achieving commercial objectives, fostering relationships, and managing pipelines. Your responsibilities will include providing tactical training for CRM users and offering ...

NTT DATA is looking to hire a Helpdesk Senior Representative- Technical Troubleshooting to join the team in Bangalore, Karnataka (IN-KA), India. If you are an exceptional, innovative, and passionate individual seeking to be part of an inclusive, adaptable, and forward-thinking organization, then this opportunity is for you. At NTT DATA, we believe that having the right people on board enables endless possibilities. The quality, integrity, and commitment of our employees are crucial to our company's growth, market presence, and our ability to assist clients in staying ahead of the competition. We are dedicated to hiring the best talent and supporting their professional and personal growth to ...