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Quality Analyst Helpdesk (Transactional Quality) Cognizant

5.0 - 10.0 years

6 - 10 Lacs

bengaluru

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Role & Responsibilities: Review and analyze Helpdesk cases, feeds, and end-to-end interactions. Identify adherence and non-adherence to quality standards and best practices. Provide constructive feedback to Helpdesk agents for performance improvement. Develop and maintain quality assurance documentation and reports. Participate in quality initiatives and process automation. Collaborate with teams to ensure consistent application of standards. Preferred Candidate Profile: Minimum 1 year as a Quality Analyst in Transactional Quality. Strong knowledge of audits, RCA methodology, and feedback mechanisms. Good understanding of 7 Quality Tools. Strong analytical and problem-solving skills. Attenti...

Posted 2 months ago

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