190 Helpdesk Management Jobs - Page 4

You will be responsible for managing the IT and computer systems as well as UPS within the organization. Your duties will include ensuring and monitoring data security, network access, and backup systems. Additionally, you will be tasked with hardware network troubleshooting and conducting regular system audits. Your role will involve managing email, spam, and virus protection, as well as overseeing the organization's Helpdesk for both internal and external users. You will be required to configure firewalls, handle client and stakeholder management, and work with Veeam backup and replication software. Furthermore, you will install, configure, and manage SYNOLOGY storage systems, help define ...

Job Responsibilities Answer / reply on customer phone calls & mails. Understand the customer request / incident and create a ticket and map it to the correct technical teams. Coordinate with customer, internal tech teams, vendor team, cross department. Maintain the Response & Update SLA. Publish communication based on activities, incident, etc. Educate customer on Yotta's customer portal. Make the shift in charge aware of alerts generated which are critical. Coordinate with cross department as and when required. Every communication to be documented on mail. Identify issue which are a hindrance in day-to-day operations and have it added in the Shift leads tracker. Alert the Shift In charge ba...

Job Description : We are seeking a Technical Support professional who possesses strong communication skills who can handle overseas/domestic customers and a technical background to assist our clients effectively. The ideal candidate will be responsible for troubleshooting and resolving technical issues while providing excellent customer service. Responsibilities Diagnose and Troubleshoot : Identify software solutions and troubleshoot technical issues reported by clients. Customer Interaction : Communicate with customers to quickly understand their problems and guide them through solutions via phone, email. Documentation : Maintain detailed records of customer interactions, including requests...

On- Paper Manager Exp. mandate AWS,microsoft Azure exp mandate Only Male candidate Graduation Mandate 5 days working, Sat/Sun fixed week off US Shift 7:30 AM to 4:30 AM Work from Home International exp 3 to 4 years mandate looking for - Hands-on experience with Intune and Global Admin Role. Proficient in managing the 8X8 phone system and migration. Independently handling user and equipment onboarding. Experienced in document creation, validation, and auditing. Responsible for leading team huddles and generating reports in Power BI for management meetings. Skilled in managing escalations, high-priority users, and vendor relationships. Strong analytical skills in Excel and other Microsoft Offi...

Customer Relation & Helpdesk Professionals Are you a skilled professional in Customer Relations or Helpdesk Operations looking to grow your career in a premium residential property environment? We invite you to explore exciting opportunities in Residential Property Management . Open Positions Customer Relationship Executive Helpdesk Executive Candidate Requirements Graduation is mandatory Prior experience in residential property management Proficiency in managing complaints Why Join Us? Work in a premium residential property setting Be part of a dynamic, customer-focused team Structured career growth and development Exposure to high-end property operations and technologies Interview Details ...

Roles and Responsibilities : Manage HRO (Human Resource Operations) team to ensure efficient query handling, ticketing, and case management. Provide expert-level support to clients on various HR processes such as recruitment, employee data management, benefits administration, etc. Develop and implement effective strategies for improving customer satisfaction through timely resolution of queries and issues. Collaborate with other departments to resolve complex HR-related matters that require coordination across multiple teams. Job Requirements : 10-15 years of experience in BPO/Call Centre environment with a focus on HR Support Services. Excellent understanding of various processes of core HR...

Job description We are passionate about shaping the future of secure identity and authentication solutions. Our innovative technologies play a crucial role in enhancing security, privacy, and convenience for individuals and organizations worldwide. You may not know our name, but you have surely used our innovations and solutions. Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also ...

You will be responsible for managing the IT infrastructure, which includes installing, configuring, and managing network equipment such as routers, switches, and firewalls. Your role will involve maintaining day-to-day IT operations and monitoring the network to maximize performance. You will be required to create accurate network diagrams and documentation for designing and planning network communication systems. Additionally, configuring and managing access lists, DHCP IP Sec tunnels, VLANs, and routing & switching will be part of your responsibilities. You will also handle the configuration and maintenance of MPLS technology and oversee IT asset & inventory management. As an ideal candida...

Professional & Technical Skills: Proficiency in Service Desk Management. Solid understanding of incident management processes. Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems. Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting. Understanding of Service Level Agreements (SLAs) and ticket lifecycle. Experience supporting remote users and using remote troubleshooting tools.Excellent verbal communication skills with a neutral accent. Strong written communication skills, including proper email etiquette. Effective problem-solving and analytical skills. Strong customer service orientati...

IT Help Desk Coordinator (Male) with strong skills in asset management, communication, documentation, SLA handling, IT infrastructure, ticket management, issue resolution, reporting, and IT team coordination. Minimum 2 years’ experience required.

Responsibilities: * Manage help desk operations efficiently * Maintain high customer satisfaction ratings * Provide exceptional support via phone, email & chat * Collaborate with Techical team on system improvements

Knowledge on ITSM ticketing tools, Ticket allocation,Tcket closure, Follow ups with user Maintainign SLA's, Technical remote support, Good knowledge of excel, Tool expereince like SNOW,BMC remedy or Manage engine Required Candidate profile Minimum 1 years of experience in service desk Quick learner and good communication skills Adaptive & Flexible Taking new initiatives on the job.

BE / B. Tech / MCA / Polytechnic Diploma(IT) with minimum 3 Years of Experience in IT Infra Helpdesk handling. Required Candidate profile BE / B. Tech / MCA / Polytechnic Diploma(IT) with minimum 3 Years of Experience in IT Infra Helpdesk handling.

Position : Helpdesk Manager Total Exp : 9 to 14 Yrs Job Location : Noida Work Mode : 5 days Interview Mode : WalkIn Date : 6th September 25 (Saturday) Interview Time : 9 AM to 4 PM Venue : LTIMindtree, Tower 3, 3rd floor ,Candor Techspace,Sector 62, Noida Job Location : Delhi / Ncr Role & responsibilities : • Oversee and mentor helpdesk staff, ensuring they have the necessary training and resources to effectively support PAN 2.0 Applicant / Individuals. • Ensure the delivery of high-quality technical /functional and operational support services to PAN 2.0 Applicant / Individuals • Assist in Development and implementation of efficient helpdesk SOP / processes and workflows to improve response...

As an IT Executive specializing in hardware and basic software, you will be responsible for overseeing and maintaining the IT infrastructure of the organization. Your duties will encompass providing technical support, ensuring the efficient functioning of hardware and software systems, and upholding data security measures and backups. Your primary responsibilities will include managing computer hardware by installing, configuring, and maintaining devices such as desktops, laptops, and servers. You will troubleshoot hardware issues, keep track of hardware assets, and oversee upgrades and replacements when necessary. In terms of software management, you will be tasked with installing, configur...

EduBridge is India's leading workforce development platform, delivering employment-focused skilling solutions to youth across the country. We are on a mission to bridge the gap between education and employment, and we are looking for an experienced Service Desk Trainer to join our growing team! Role & responsibilities: As a Service Desk Trainer , you will train aspiring professionals in: Service Desk Fundamentals IT Support & Helpdesk Operations Technical Support & Customer Handling Your role is key in preparing learners to step confidently into real-world IT support and service desk roles in top organizations. Deliver high-quality, interactive training sessions (online/offline) aligned to E...

Soft Services Executive Department: Facility Management Services Overview: The Soft Services Executive plays a crucial role in ensuring seamless delivery of all facility soft services including reception, helpdesk, housekeeping, and cafeteria operations. This position requires an experienced professional who can provide hands-on leadership, maintain high service standards, coordinate with multiple vendors, and ensure exceptional customer experience across all service touchpoints. DUTIES & RESPONSIBILITIES: Helpdesk Management Be accessible for escalation of all FM related issues Oversee the Helpdesk work process Provide management advice to Helpdesk operators for escalated issues Ensure plan...

Only F2F Interview (Apply only if available for F2F Must) Apply - sandhya.khinchee@adecco.com Ph No-8431233602 Role :- Associate Technical Analyst(Fulltime)/ (Service Desk Analyst) Experience : 6 months to 1 years (relevant service desk only) Available to Join : 1st Week of September. (Only immediate or those who can join by 1st week of Sep) Domain : ServiceDesk, 24/7 Shift Mandatory, 5 days working from office, no fixed week off Role : Chat, Call, Email & Request CTC : 30% only on current CTC, 4.2 LPA is maximum. Looking for only immediate and serving Notice period candidates. Education : Any Graduate, 10+2+3 years fulltime mandatory. Operational hours 24/7 (Rotational Shifts & no fixed Wee...

Only F2F Interview (Apply only if available for F2F Must) Apply - rohita.robert@adecco.com Ph No-8951858328 Role :- Associate Technical Analyst(Fulltime)/ (Service Desk Analyst) Experience : 6 months to 1 years (relevant service desk only) Available to Join : 1st Week of September. (Only immediate or those who can join by 1st week of Sep) Domain : ServiceDesk, 24/7 Shift Mandatory, 5 days working from office, no fixed week off Role : Chat, Call, Email & Request CTC : 30% only on current CTC, 4.2 LPA is maximum. Looking for only immediate and serving Notice period candidates. Education : Any Graduate, 10+2+3 years fulltime mandatory. Operational hours 24/7 (Rotational Shifts & no fixed Week O...

JD Transport Executive (Noida) Transport services professionals - To provide transport services on a 24x7 basis. Can be required to work in shifts. Job Requirements: Handling day-to-day transport operation - This includes monitoring vehicle tracking for pick-up and drop management, resolving customer queries, vehicle and driver compliance/ preparing MIS reports, and routing Helpdesk management. Good communication skills with fluency in English and Hindi. Responsible for ensuring that the norms defined for vehicle and driver compliance are fully adhered by the service provider. Service-oriented outlook. Proficient in computer applications, especially having basic Excel skills. Ready to work i...

Role & responsibilities Why you will love this opportunity as Support Team Leader (Service Desk) at Civica At Civica, we do more than deliver software solutions we help organisations that support communities to thrive. We are looking for an experienced Support Team Leader (Service Desk) to lead and inspire our frontline support team. As a Support Team Leader (Service Desk), youll take ownership of the day-to-day delivery of our frontline support services, ensuring that customers receive exceptional service every time. Lead & Inspire : Manage, coach, and develop Level 1 Support Analysts across their entire career journey (from onboarding to progression) while fostering a high-trust, high-perf...

Job Title: Service Desk Leader / Service Desk Manager Global Operations Location: India (Global Role) Experience: 14+ Years (Minimum 2 years in Service Desk Leadership) About the Role We are looking for an experienced Service Desk Leader to manage global IT service desk operations, drive continual service improvements, and ensure delivery excellence across multiple locations and clients. This role involves strategic leadership, customer engagement, people management, and operational governance with full P&L accountability. Key Responsibilities Lead and manage global Service Desk operations ensuring SLA/KPI achievement. Drive efficiency, standardization, and continuous service improvements. M...

Role & responsibilities Helpdesk Operations: Receive and log facility-related requests via phone, email, or ticketing system. Assign tasks to the appropriate facility or maintenance teams and follow up until closure. Monitor the status of open requests and ensure timely resolution. Communication & Coordination: Act as a liaison between employees, vendors, and internal facility teams. Communicate effectively to keep requesters informed on the status of their issues. Coordinate with housekeeping, security, technical, and other soft/hard service teams. Documentation & Reporting: Maintain accurate records of all requests, incidents, and resolutions. Prepare daily, weekly, and monthly reports on ...

Provide first-level IT support for hardware, software, and network issues. Should have 2–3 years’ experience in ticket handling, troubleshooting, and remote assistance. Ensure timely resolution and high customer satisfaction.

The Facilities Manager will manage the day-to-day client activities for the assigned property/facility and be the on-site key point of contact for key stakeholders and/or clients. You will have overall responsibility for site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services, and helpdesk. You will oversee all building systems including fire/life safety, plumbing, HVAC, and electrical issues. Additionally, you will compile and prepare reports for upper management's review and use. You will demonstrate and ensure to instil a culture in the team valuing the Customer, manage and coach the team, develo...