78 Helpdesk Management Jobs - Page 3

We are hiring for Help Desk Manager role for Bangalore. JOB DESCRIPTION: Key Responsibilities: Team Leadership & Management: Lead, mentor, and develop a high-performing team of service desk analysts and technicians. Conduct performance reviews, provide feedback, and identify training needs. Foster a positive and collaborative team environment. Service Desk Operations: Oversee daily service desk operations, ensuring smooth and efficient ticket resolution. Monitor service desk performance against SLAs and KPIs. Analyze service desk trends and identify areas for improvement. Implement and maintain service desk processes and procedures. Prepare and present regular service desk performance reports. SPECIFIC SKILL SETS REQUIRED: Strong understanding of ITIL framework and best practices Good communication in English and Hindi Knowledge on common IT technologies. Interested candidates can share their updated resumes to sruthi.s@velocis.co.in

Job Title: Help Desk Executive Location: Gaur Yamuna City, Dankaur (Residential Township) Department: Facility Management / Customer Service Job Summary: We are seeking a courteous, proactive, and customer-focused Help Desk Executive to manage the front-facing operations of the residential help desk at Gaur Yamuna City. The ideal candidate will serve as the first point of contact for residents and guests, ensuring prompt, polite, and professional service for all queries, complaints, and requests. Key Responsibilities: Act as the primary point of contact at the resident help desk. Receive and log complaints, service requests, and feedback from residents. Coordinate with housekeeping, maintenance, security, and engineering teams for issue resolution. Monitor and update complaint registers (manual and/or software-based). Ensure timely closure and follow-up of resident complaints. Assist in communication and coordination during emergencies or township events. Maintain visitor records, contractor entries, and vendor check-ins if required. Ensure the lobby/reception/help desk area is neat, professional, and well-organized. Generate daily and weekly MIS reports for management. Escalate unresolved issues to senior management or the Facility Manager. Key Skills & Competencies: Excellent verbal and written communication (English and Hindi). Strong interpersonal and problem-solving skills. Basic knowledge of Microsoft Office (Excel, Word, Outlook). Ability to handle resident grievances with patience and professionalism. Multitasking and organizational skills. Additional Requirements: Candidate should be residing nearby or willing to relocate to Dankaur / Gaur Yamuna City . Smart personality with a customer-first approach.

Responsibilities: Managing day to day Technical & House keeping Operations Handling helpdesk ticket tracking and closing Handling customer Handling Consumables Handling PPM Maintaining the quality Service Employees training Health insurance Provident fund

Proficiency in German Language: Assist Adobes reseller/retailers and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/Europe Interact with regional sales team in Americas/Europe Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You work with: Sales team and Sales Operations professionals in Americas and Europe Various business teams within Adobe Adobes retailers/resellers from across America/Europe Global Sales operations center Learning: Core business operations and Go to Market Strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations: Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path: Customer Support Management Operations Management Program Management Business Analysis System Analysis Please share your video profile for a minimum of two minutes. (Mandatory)

WE ARE HIRING FOR OUR CLIENT COMPANY Good communication skill in English, Knowledge in Computer, Received regular reports, Administration, Client Handling, Vendor Management, Handling the emails. ONLY MALE Location- Kolkata CALL- 7001294477 (WP) Required Candidate profile Candidate Should Have English Medium school Background. Female Only

Job Position: Helpdesk Executive (Male/ Female) Job Location : Mumbai (BKC - Bandra Kurla Complex) Qualification : Any Graduate Total Experience: Minimum 1 yr experience as Helpdesk CTC Offering: 2 LPA to 3.50 LPA Job Description: Candidate should have experience in helpdesk/reception. Fluent communication skills. Should have prior experience in handling phone calls, guest, reception area. Should have knowledge in MIS and power point presentation. Interested candidates can share their resume on below mentioned email i'd: gauri.raut@psipl.co.in

Good communication skills and Handling email, phone calls. Both written and verbal communication are crucial for effective interaction . Managing calendars, Scheduling meetings Welcoming visitors and directing them to their destination.. Required Candidate profile Proficiency in Microsoft Office. Good communication skills. Handling email, phone calls Managing calendars, Scheduling meeting Welcoming visitors.

Good communication skills and Handling email, phone calls. Both written and verbal communication are crucial for effective interaction . Managing calendars, Scheduling meetings Welcoming visitors and directing them to their destination.. Required Candidate profile Proficiency in Microsoft Office. Good communication skills. Handling email, phone calls Managing calendars, Scheduling meeting Welcoming visitors.

!!Hiring for CMM level 5 organisation!!Ensure that specific and measurable targets are developed for all IT services.Monitor service performance against SLAs.Should be flexible to work in rotational shifts.People management includes roster management Required Candidate profile Designation:Helpdesk Lead Location:Lower Parel Experience:4+ Years contact:snehapawar@peshr.com/7021769496 Should have good communication skill (Verbal & Written) knowledge on Microsoft Excel.

Key Responsibilities: Customer Support: Address customer queries, concerns, and complaints related to their property after possession, via phone, email, or in person. Troubleshooting: Assist with technical issues, such as plumbing, electrical, or other property Maintenance problems. Issue Resolution: Work with relevant teams (e.g., engineering, maintenance) to resolve issues. Documentation and Record Keeping: Maintain detailed records of customer interaction,issues. Customer Communication: Provide clear and concise communication with customers, keeping them informed of progress and updates. Follow-up: Monitor and follow up on unresolved issues to ensure customer satisfaction. SOP Adherence: Ensure compliance with standard operating procedures (SOPs) for pre-possession, possession, and post-possession support. Client Coordination: Coordinate with the site engineering team regarding property issues and follow-ups. Reporting: Prepare reports on customer support activities, issues, and resolutions. Preferred candidate profile Any Male Candidate from real estate & facility management background,age upto 40yrs only.

Key Responsibilities: Customer Support: Address customer queries, concerns, and complaints related to their property after possession, via phone, email, or in person. Troubleshooting: Assist with technical issues, such as plumbing, electrical, or other property Maintenance problems. Issue Resolution: Work with relevant teams (e.g., engineering, maintenance) to resolve issues. Documentation and Record Keeping: Maintain detailed records of customer interaction,issues. Customer Communication: Provide clear and concise communication with customers, keeping them informed of progress and updates. Follow-up: Monitor and follow up on unresolved issues to ensure customer satisfaction. SOP Adherence: Ensure compliance with standard operating procedures (SOPs) for pre-possession, possession, and post-possession support. Client Coordination: Coordinate with the site engineering team regarding property issues and follow-ups. Reporting: Prepare reports on customer support activities, issues, and resolutions. Preferred candidate profile Any Male Candidate from real estate & facility management background,age upto 40yrs only.

Job Title: Help Desk Coordinator (Fresher) - Only Female Candidates Department: IT Support Industry: Automobile Location: Chennai Reports To: IT Manager / Help Desk Supervisor Job Summary: We are looking for a motivated and tech-savvy fresher to join our team as a Help Desk Coordinator . This entry-level role is ideal for someone passionate about technology, eager to learn, and ready to provide frontline IT support to employees in a fast-paced automobile company. You will assist in coordinating help desk operations and ensuring smooth day-to-day IT support services. Key Responsibilities: Serve as the first point of contact for IT support queries from users. Log and manage support tickets in the help desk system. Troubleshoot basic hardware/software issues and escalate complex issues to senior staff. Maintain and update IT asset records, support logs, and reports using Excel . Use VLOOKUP, HLOOKUP, and Pivot Tables to analyze support data and generate reports. Assist with data management and system audits related to IT assets and user activity. Support software installations, user account management, and routine IT checks. Help ensure compliance with company IT policies and security protocols. Communicate effectively with users and provide regular updates on issue resolution. Qualifications: Diploma or Bachelor's degree in IT, Computer Science, or related discipline. Proficient in Microsoft Excel VLOOKUP, HLOOKUP, Pivot Tables. Basic understanding of Windows OS, MS Office Suite, and internet troubleshooting. Strong interest in IT support and willingness to learn. Good communication and interpersonal skills. Strong organizational skills and attention to detail. Preferred Skills (Added Advantage): Familiarity with help desk ticketing systems (e.g., Zoho Desk, Freshdesk, Jira). Exposure to ERP or Dealer Management Systems (DMS) in the automobile domain. Internship or college project experience in IT support or database management. Benefits: On-the-job training and mentoring by experienced IT professionals. Opportunity to work with leading automobile systems and service platforms. Skill development in data handling, user support, and IT coordination. Structured career progression based on performance.

Roles and Responsibilities Provide exceptional customer support through phone calls, emails, and chat sessions to resolve client queries and concerns. Handle incoming calls, respond to emails, and address chat queries in a timely and professional manner. Manage help desk operations by prioritizing tasks, escalating complex issues when necessary, and maintaining accurate records of all interactions. Maintain high levels of product knowledge to effectively address client questions about products/services. Desired Candidate Profile 1-6 years of experience in a similar role (help desk or call center). Excellent communication skills for effective query handling over various channels (phone, email, chat). Strong issue resolution skills with ability to troubleshoot common problems independently. Proficiency in helpdesk management software/tools for efficient ticket tracking & reporting.

Job Description: We are looking for a Technical Service Desk Executive to support end-users by troubleshooting hardware and software issues. You must have hands-on experience with Service Desk ticketing tools, ITIL processes, and strong technical skills. Responsibilities: Troubleshoot Windows, Mac, MS Office, Teams, OneDrive, and office applications. Manage hardware and OS issues for laptops, desktops, and other end-user devices. Follow ITIL processes for incident and service management. Provide excellent communication and customer support. Requirements: 2-3 years experience in a technical service desk role. Good knowledge of IT troubleshooting and ticketing systems. Strong understanding of end-user hardware, software, and networking basics. Excellent communication skills. Interested candidates can share their CVs at this email: leena.yadav@teamcomputers.com or Whatsapp - 9599004793

Role: IT Helpdesk Coordinator Location: Gurugram Experience: 1 to 3 Years Salary: Upto 3.60 LPA Shift: Rotational 6 days working Only male candidates required KEY RESPONSIBILITIES: Handling users IT related issues. Managing the calls/tickets within SLA Generating the tickets and aligning the Engineer of Concerned Team to solve the issue. Coordinating with engineer, as well as with user for the update of the call. Checking and generating the Shift report, Daily call report, Monthly call report Skills Required: Experience in ticketing tools. Generating, assigning and closing tickets Knowledge on SLA Knowledge on ticket life cycle Excellent communication skills required If you are interested please share your updated resume along with below details at nityananda.d@teamcomputers.com Relevant Experience: Current/Last CTC: Expected CTC: Notice Period: Current Location:

Helpdesk Executive Work Dynamics What this job involves Transforming to the Workplace Team of the future Commitment to deliver the best level of service every time through obsessive level of attention to detail Client/Stakeholder Management (in support of the Site lead) Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Deliver an exceptional quality of service to the Client, as reflected by Client feedback Operations Management To Assist Reporting Manager for the smooth running of operations To provide Help Desk services in accordance with company policies, procedures and processes. Achievement of the Key Performance Indicators and Service Level Agreement targets. Provide Call logging services in accordance with the service guidelines. Receive and log complaints - Record complete details of the service requests / complaints from employees of (Client). Assign Unique Identity numbers for all service requests / complaints Work order / Job cards - Generate job cards / work orders for all service requests with specific tasks by assigning unique reference numbers Assign and Despatch - Assign specific service provider based on the nature of request / complain. Follow- up on completion - Close service requests by regularly following up with respective service assignee and record response times Customer feedback - Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closure Reporting - Prepare daily / weekly reports on call status. Prepare monthly report on recurring calls and assist Building Engineers in job card analysis Ensure compliance of regulations / requirements of JLL management Provide assistance in general administrative activities as required Contribute to the Monthly Management Report to (Client) Participate in Emergency Evacuation procedures including crisis management and business continuity. Manage all Health and Safety issues and actively participate in Health and Safety reviews Assist with the re-sourcing of other aspects of JLL’s operation as required Perform other duties as required by JLL and (Client) Work closely with Administration in relation to the payment of invoices. Work closely with Engineering and Facilities in relation to the completion of work orders/ contractor management and agreed operational procedures Sound like youTo apply you need to be: CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA Ideal Experience Excellent verbal and written communication skills as well as presentation skills Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements Strong analytical, organization and administration skills, Strong PC skills A minimum of 2 to 5 years in the facility management industry/hospitality industry with a Bachelor’s degree Experience in Help Desk operations and processes are required with strong Administration Skills. Strong Customer Service focus Excellent people skills and ability to interact with a wide range of client staff and demands Knowledge of Occupational Safety requirements Demonstrated experience with continuous improvement initiatives highly desirable Demonstrated experience with client reporting and the preparation of statistical call analysis Graduate in any discipline 2 – 3 years’ experience in Help Desk management Proven ability to function effectively as part of a team Proven ability to initiate and follow through with improvement initiatives Good communication Skills. Critical Competencies for Success (with corresponding ‘I am JLL behaviours’) Client Focus & Relationship Management – ‘I Value my Customers’ Demonstrates proactive & professional approach to customer service and stakeholder engagement Has a natural hospitality-orientated communications acumen Ability to interact with a wide range of client staff, including senior levels Ability to manage conflict and balance between client and firm requirements Has a customer service oriented attitude Program Management & Organizational Skills – ‘I am Proactive’ Excellent planning & organizational skills to prioritize work and meet tight deadlines Proven ability to manage multiple and complex operational matters on a daily basis Problem Solving & Strategic Thinking – ‘I am Innovative’ Capacity to deal with ambiguity and solve complex problems effectively Analytical, proven ability to solve problems using a quantitative approach Proven ability to employ holistic approaches and looks at long term solutions Other Personal Characteristics Detail focused and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo Works well with diverse teams from various countries/cultures KEY STAKEHOLDERS Management Staff Client Representatives Client Occupants / End-users Vendor Staff DIRECT REPORTS TBC INDIRECT REPORTS TBC REPORTING TO Workplace Regional Lead What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today! Location On-site –Chennai, TN Scheduled Weekly Hours 48 Job Tags: If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. Candidate Privacy Statement . For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.

Were seeking a dynamic and customer-oriented Assistant Manager to lead our Facilities Helpdesk Operations. This role combines technical expertise with people management skills to ensure efficient helpdesk operations and superior customer service delivery. Key Responsibilities: Team Leadership & Development Lead, train, and mentor helpdesk team members Create and implement training schedules and development programs Monitor team performance and provide regular feedback (weekly, monthly, quarterly) Maintain team morale and promote a positive work environment Oversee daily helpdesk operations and ensure smooth workflow Develop and maintain Standard Operating Procedures (SOPs) Monitor and ensure compliance with Service Level Agreements (SLAs) Track ticket aging and coordinate with site managers for timely resolution Implement process improvements and standardization initiatives Develop and track key performance indicators (KPIs) Collaborate with analysts on monthly dashboard creation Prepare comprehensive helpdesk reports and presentations Set and monitor performance benchmarks Track and improve customer satisfaction scores Handle escalated customer complaints Implement strategies to enhance customer experience Drive initiatives to increase survey response rates Maintain strong relationships with key stakeholders Required Qualifications: Bachelors degree in relevant field with at least minimum 2 years of experience in helpdesk management Strong proficiency in MS Office Suite and helpdesk management systems Excellent verbal and written communication skills Proven track record in team leadership Essential Skills: Problem-solving and analytical thinking Customer service orientation Project management Process improvement Conflict resolution Team leadership and motivation Time management and prioritization Desired Attributes: Strong interpersonal skills Results-oriented mindset Ability to work under pressure Adaptability and flexibility Proactive approach to challenges What We Offer: Competitive compensation package Professional development opportunities Collaborative work environment Career advancement potential Comprehensive benefits package Location On-site –Hyderabad, TS Scheduled Weekly Hours 40 Job Tags: GREF If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. Candidate Privacy Statement . For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.

1year exp.in Linux system admin & patch management. hands-on exp with IBM Big Fix (patching, reporting & admin) familiarity with ticketing systems such as ServiceNow.

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Were seeking a dynamic and customer-oriented Assistant Manager to lead our Facilities Helpdesk Operations. This role combines technical expertise with people management skills to ensure efficient helpdesk operations and superior customer service delivery. Key Responsibilities: Team Leadership Development Lead, train, and mentor helpdesk team members Create and implement training schedules and development programs Monitor team performance and provide regular feedback (weekly, monthly, quarterly) Maintain team morale and promote a positive work environment Oversee daily helpdesk operations and ensure smooth workflow Develop and maintain Standard Operating Procedures (SOPs) Monitor and ensure compliance with Service Level Agreements (SLAs) Track ticket aging and coordinate with site managers for timely resolution Implement process improvements and standardization initiatives Develop and track key performance indicators (KPIs) Collaborate with analysts on monthly dashboard creation Prepare comprehensive helpdesk reports and presentations Set and monitor performance benchmarks Track and improve customer satisfaction scores Handle escalated customer complaints Implement strategies to enhance customer experience Drive initiatives to increase survey response rates Maintain strong relationships with key stakeholders Required Qualifications: Bachelors degree in relevant field with at least minimum 2 years of experience in helpdesk management Strong proficiency in MS Office Suite and helpdesk management systems Excellent verbal and written communication skills Proven track record in team leadership Essential Skills: Problem-solving and analytical thinking Customer service orientation Project management Process improvement Conflict resolution Team leadership and motivation Time management and prioritization Desired Attributes: Strong interpersonal skills Results-oriented mindset Ability to work under pressure Adaptability and flexibility Proactive approach to challenges What We Offer: Competitive compensation package Professional development opportunities Collaborative work environment Career advancement potential Comprehensive benefits package Location: On-site -Hyderabad, TS Scheduled Weekly Hours: 40 Job Tags: GREF If this job description resonates with you, we encourage you to apply, even if you don t meet all the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Managing the help desk team and ensuring efficient performance. Good Communication Skills. Developing and maintaining standard operating procedures. Analyzing ticket data to identify trends and areas for improvement. Conducting regular training sessions for help desk staff on technical and communication skills. Setting and implementing service desk policies and procedures. Coordinating with IT staff to ensure swift resolution of IT issues. Managing the service desk budget and ensuring customer satisfaction.

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Description - Floor Executive-TWL&Loft PAM What this job involves: Serving on the front lines of customer service Are you a people person who can make daily interactions such a breeze? In this role, you ll be in charge of one of the busiest places in the office the help desk. Constantly on the go, you ll give our visitors a warm welcome, and guide them with their queries. In other words, you will set the benchmark in giving our company a good first impression. Throughout the day, you will also handle all incoming and outgoing calls, including distribution. Therefore, it is essential to remain professional and polite in the way you present yourself , from appearance to behaviour. You will spend each day looking at how you can maintain and improve the front desk. Being at the heart of the business Maintaining and updating records and database are also part of your basic daily routine. These include complaint registers, call tracking and client contacts. Much of your time will also be spent on general admin activities and other help desk tasks. Working at JLL, you should constantly keep in mind that you are working in compliance with our regulations. Other responsibilities you will take care of include contributing to the monthly management report for the client and participating in emergency evacuation procedures. On top of these, you ll be expected to follow policies and procedures needed for all functions in the reception. As needed, you ll also take part in managing meetings, coordination, and others. Detailed responsibilities - Oversight and management of Building Upkeep Services, primarily of common areas in the premises. Manage training that includes assessing training needs of staff, and developing and coordinating programs to meet soft service needs. Develop Work Plans and implement the same Organize and provide appropriate coordination for employee relations issues & statutory compliances Applies knowledge of administration of program, resources, and staff. Monitors the staff performances. Demonstrated ability to manage others and to communicate effectively. Develops, interprets, and applies policies. Develops and implements the SOPs for effective result. Reviews programs/ processes for effectiveness. Brief all staff regarding their duties, designated areas and special instructions if any. Ensure discipline, proper attire and etiquette in the staff under them. Maintenance and monitoring of network resources such as Printers, Fax Machines and other office equipment as required Manages stock and inventories Sound like you? To apply you need to be: A highly skilled professional You should be a graduate in any discipline and have two to five years experience in help desk management or reception. Proven experience with continuous improvement initiatives and client reporting is also vital for this role. If you re familiar with occupational safety requirements matched with strong computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job. A client service champ A strong customer service focus is a pre-requisite of this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staff regardless of their level and their demands? An outstanding multitasking talent also provides a perfect complement to your skill set. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Location: On-site -Kolkata, WB Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

TitleOperations Command ExecutiveBusiness unitIntegrated Facilities ManagementReporting toTransport Governance Lead Duties & responsibilities- The role is responsible to man the helpdesk 24*7 for AsPac region for Transport Command Center and Centralised Workplace Helpdesk. - Respond to customers requisition and/or issues through calls, emails and Corrigo Portal. - Follows-up and directing WOs requisition to right person as per defined KPIs - Live monitoring of application/software for command center and responding to any deviation as per defined process. - Proactive and ability to respond to incidents/accident real time and take corrective action as per defined processes. - Report preparation viz; WOs pending follow up and reminder to concerned person, Driver Behaviour reports, Incident Reporting, Incident report preparation, daily call logs and activity completed report, any other report preparation as required by management. - Liaising with various counterparts with the organisation in AsPac region.Performance objectives- Provide Superior Client Service (weighting 50%) - Initiative or Process Improvement in Functional Area (weighting 40%) - Personal and Professional Development (weighting 10%)Key skills- Good Communication skills both written and spoken. - Customer Centric - Knowledge MS office. - Corrigo Portal - Team player and ownership of role importance tasks to be performed. - Vigilant.Employee specification- Candidate should be graduate. - Position will be based out of Pune - Experience in customer support in IT/ITES/Hospitality industry of minimum 6 months. - Ability to remain at workstation for long period of time. - Prior experience in employee transport and/or workplace helpdesk will be preferred. What this job involves: A highly skilled professional The role is responsible for monitoring of application/software for command centre, candidate must be physically able to perform duties including ability to remain in stationery position(sitting), must be able to assess/identify hazards, communicate/signal any escalation. Maintaining and updating records and database are also part of your basic daily routine. These include telephone registers and call tracking. Part of the tasks are general admin and other help desk activities. Working at JLL, you should constantly keep in mind that you are working in compliance with our regulations. Proven experience with continuous improvement initiatives and client reporting is also vital for this role matched with strong computer literacy. ability to manage activities using different systems, then you might be the best fit for this job. A client service champ A strong customer service focus is a pre-requisite of this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staffregardless of their leveland their demands? An outstanding multitasking talent also provides a perfect complement to your skill set.

Role Overview We are hiring a Helpdesk Support Engineer to provide first-level technical support to our users. This is a remote position requiring work during US business hours (9 PM 6 AM IST). The ideal candidate is tech-savvy, customer-focused, and eager to learn and grow in a fast-paced environment.Key Responsibilities: • Provide first-line support via email, chat, and ticketing tools. • Troubleshoot and resolve user issues related to the PREP platform. • Log, track, and update support tickets with detailed documentation. • Follow defined processes for issue escalation and resolution. • Assist with user onboarding and basic training queries. • Collaborate with internal teams to report bugs or recurring issues. • Contribute to internal knowledge base content.Qualifications: • Bachelors degree in Computer Science, Information Technology, or a related field. • 2–3 years of experience in a helpdesk or technical support role. • Strong problem-solving and communication skills. • Basic understanding of SaaS platforms and technical troubleshooting. • Comfortable working independently and managing time during night shifts. • A strong sense of ownership and willingness to learn.Nice to Have: • Familiarity with ticketing systems like Freshdesk, Zendesk, or similar. • Exposure to accessibility tools or platforms. • Prior experience supporting digital products.Why Join Us: • Be part of a mission-driven team working on cutting-edge AI products. • Gain hands-on experience and grow your career in technical support. • Work in a flexible, remote setup with real impact on users worldwide. • Access mentorship and learning opportunities in a supportive environment.

Coordinating all training activities. Attendance preparation for all the staff members. Data Entry for all training activities. Biometric & ID cards allocations.

Hiring For leading Insurance Company Job Summary: We are seeking a proactive and customer-oriented Helpdesk Executive to manage and support routine insurance-related inquiries and tasks. The role involves assisting clients with Motor Insurance, Health Insurance, and Laptop Claims, along with handling basic insurance data. The ideal candidate will be the first point of contact for policyholders and internal stakeholders, ensuring timely and accurate support and issue resolution. Key Responsibilities: Act as the first point of contact for customer queries related to: Motor insurance (renewals, claims, endorsements) Health insurance (policy details, claims guidance, document assistance) Laptop/device insurance claims. Assist clients in filing claims and understanding the required documentation. Maintain and update insurance-related records and data in internal systems. Coordinate with internal teams for escalated issues and ensure timely resolution. Provide accurate product information, policy details, and claim procedures. Ensure adherence to compliance and data protection standards. Prepare basic reports on claim trends, pending queries, and resolution metrics. Required Skills & Qualifications: Minimum 12 years of experience in an insurance helpdesk, claims, or customer service role. Basic understanding of insurance products (Motor, Health, Laptop insurance( Optional). Fair communication skills written and verbal (English and regional language preferred). Proficiency in MS Office, especially Excel and email handling. Good organizational skills and attention to detail. Ability to multitask and prioritize client needs effectively. Preferred Qualifications: Bachelor's degree , Business Administration, or related field. Experience in working with insurance companies, or brokers. Knowledge of insurance CRM tools or claim portals will be an added advantage Work Environment: Office-based or hybrid role, depending on company policy. Standard work hours with occasional extended hours during peak periods. Interested candidates shared resume on rochelle@topgearconsultants.com