272 Helpdesk Management Jobs - Page 2

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology service...

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology service...

Looking for a skilled System Admin to join our team in Pune. The ideal candidate will have 3-5 years of experience and be responsible for installing, configuring, and maintaining Windows servers and managing identity, access, and backup systems. Roles and Responsibility Install, configure, and maintain Windows servers and related infrastructure. Implement and manage Active Directory, user accounts, permissions, and security groups. Schedule regular backups and test disaster recovery plans. Provide Level 2 support for escalated issues from desktop operations. Troubleshoot server-related problems and assist with application deployments. Monitor server performance, storage, and security logs. J...

Job Summary: Responsible for the overall management and performance of the IT Service Desk, ensuring efficient, effective, and customer-focused delivery of technical support services, while maintaining high service levels and user satisfaction. Key Responsibilities: Team Leadership: Recruit, train, mentor, and evaluate service desk analysts and technicians. Operational Management: Oversee daily ticket flow, manage escalations, and ensure adherence to SLAs (Service Level Agreements). Process Improvement: Implement and refine ITIL-based processes (incident, problem, request management) and leverage user feedback for continuous enhancement. Resource Management: Effectively schedule staff, manag...

WE ARE HIRING FOR OUR CLIENT COMPANY Good communication skill in English & Hindi, Knowledge in Computer, Received regular reports, Administration, Client Handling, Vendor Management, Handling the emails. PH / WP- 7001294477

Role & responsibilities Only for male candidates Preferred candidate profile Perks and benefits

Role & responsibilities:Help Desk Executive Outline the day-to-day responsibilities for this role. Preferred candidate profile:Help Desk Executive Specify required role expertise, previous job experience, or relevant certifications.

Role & responsibilities Preferred candidate profile

Role & responsibilities Manage and operate the CAFM/Helpdesk system for logging and tracking service requests. Act as the main contact point for all service-related communication. Monitor service performance against KPIs and SLAs across contracts. Coordinate with technicians and clients, offering remote support when needed. Update the system during network issues to prevent data loss or delays. Ensure contract KPIs are met and escalate issues when necessary. Keep track of contract details like cost recovery and performance targets. Verify job card accuracy, including technician actions and material usage. Generate and customize regular reports for internal and client use. Collect customer fe...

We are conducting a Face-to-Face Interview Drive on 13th December for the position of Service Desk Management . We are looking for enthusiastic individuals who can act as a key bridge between clients and the applications they use, ensuring seamless support and service excellence. Title:-Service Desk Management Location: Bangalore Experience: 0-1 Years Education: 15 years full-time education (Mandatory) Work Model: Office-based (Bangalore) Interview Mode: Face-to-Face (13th December-Saturday) Roles & Responsibilities: Provide Level 1 (L1) Technical Support through the IT Service Desk. Assist users in troubleshooting and resolving technical issues efficiently and effectively. Log and document ...

Role & responsibilities Responsibilities Taking calls & provide resolutions to Suppliers queries and discrepancies. Work on disputed / aged invoices. Invoice processing & Perform Payment Runs. Creation of PR and PO & GRN(Goods Received Note) entries in the system. Handle incoming queries & invoice processing. Qualifications Minimum qualifications Commerce Graduate Proven experience Preferred candidate profile

Provide Service Desk support to user Handle a team of It Engineers. Monitored & executed all end user calls Generating, Assigning and closing the ticket ID IN ITSM TOOL with the proper resolution Check & generate the Daily & Monthly call report. Provident fund Health insurance

Inviting applications for the role of Principal Consultant - Service Desk In this role, we are looking for a Candidate with experience in managing an IT service desk team. Responsibilities : • Strong orientation to Technology Service Desk Operational prerequisite e.g., Metrics, KPI and associated reporting. • Manage day to day activities of our service desk and direct the team according to the ITIL best practices. • Establish, meet and report the agreed Service Levels (SLA) of incident resolution and request fulfilment. • Continually improve the service desk delivery processes and constantly achieve higher service quality. • Guide the team in resolving multi-level issues, developing our know...

Ready to come to the office for walk-in interview on 5th Dec 2025 Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Good To Have Skills: Experience with ticketing systems and customer relationship management tools. - Strong understanding of client communication and support processes. - Ability to analyze and interpret client issues to provide effective solutions. - Familiarity with software applications and their functionalities. Additional Information: - This position is based at our Gurugram office. - A 15 years full time education is required."

You will be joining Bain & Company, a renowned international management consultancy firm known for its excellence in assisting major corporations globally with strategy formulation, acquisitions, organizational design, and performance improvement. Bain & Company consistently ranks among the top 10 best places to work. Your primary role will be on the Global CRM Team, where you will support the firm's utilization of a Salesforce CRM system. You will lead a Support Hub for the global CRM team, assisting frontline leaders in achieving commercial objectives, fostering relationships, and managing pipelines. Your responsibilities will include: - Providing tactical training for CRM users - Offering...

Role & responsibilities 1. Helpdesk Operations Receive, log, and track employee service requests (via email, ticketing system, hotline). Categorize and prioritize tickets based on urgency and business impact. Provide timely updates to employees on request status and resolution ETAs. 2. Coordination & Issue Resolution Coordinate with facility teams (housekeeping, security, maintenance, IT, cafeteria) to ensure issues are resolved promptly. Escalate critical issues to the Facility Manager when required. Follow up with vendors for repairs, maintenance, or service activities. 3. Workplace Management Monitor cleanliness, housekeeping standards, pantry services, and meeting room readiness. Assist ...

Ready to shape the future of work? At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services an...

Min 1 year expr into Service desk process Must expr into any ticketing tool eg: Service now Good communication Location: Pune Immediate joiners preferrable Rotational shift timings Virtual mode Kathir 7845422042

Ready to shape the future of work? At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services an...

Help Desk L2 Job Description Job Overview: The Help Desk L2 Specialist provides advanced user support and ensures efficient IT service delivery by troubleshooting technical issues, offering appropriate solutions, and ensuring prompt resolution. This role involves maintaining accurate documentation, escalating critical issues, and collaborating with relevant teams to resolve complex problems. Additionally, the L2 Specialist stays updated on system information, assists in user training, and contributes to the stability and functionality of the organization's IT infrastructure. Key Responsibilities: Technical Support & Troubleshooting: Respond to support requests via in-person, phone, chat, or ...

Responsibilities Complete in-house administration & helpdesk management (Facility Management, Housekeeping services, Event Management, Client Management, Stationery & Printing & Cafeteria services) for internal customers. Ensure and monitor all facility compliances with all applicable codes and laws Monitors and inspects buildings / premises ensuring Safety and security of people and assets. Vendor Management - To identify appropriate vendors for purchase various item with the support of the seniors. To ensure timely payment to other service providers i.e. telephone, electricity, rent, canteen, etc. Repairs, maintenance and replacement of office equipment's, appliances furniture & fixture an...

Responsibilities Complete in-house administration & helpdesk management (Facility Management, Housekeeping services, Event Management, Client Management, Stationery & Printing & Cafeteria services) for internal customers. Ensure and monitor all facility compliances with all applicable codes and laws Monitors and inspects buildings / premises ensuring Safety and security of people and assets. Vendor Management - To identify appropriate vendors for purchase various item with the support of the seniors. To ensure timely payment to other service providers i.e. telephone, electricity, rent, canteen, etc. Repairs, maintenance and replacement of office equipment's, appliances furniture & fixture an...

We are looking for Salon Desk Executive for one of the leading salon Brand Designation: Salon Desk Executive Location: Mumbai Exp: 1+ Yrs Key Responsibilities Client Management: Warmly greet clients, manage the waiting area, offer refreshments, and direct them to the appropriate station. Appointment & Scheduling: Manage the salon's appointment book using salon scheduling software, book/confirm/reschedule appointments (via phone, email, and in-person), and optimize the schedule to ensure efficient use of staff time. Technical Operations: Process payments (cash, credit cards, gift vouchers), issue receipts using the point-of-sale (POS) system, and maintain accurate client records in the salon ...

GENERAL SUMMARY This position will offer end users and customers first-level support by email, voice, and chat. Answer and fix end-user-submitted Service Request tickets. Additionally, he/she will manage and facilitate effective communication among different IT support teams. The support shift timings revolve 24/7 round the clock. PRINCIPAL DUTIES & JOB RESPONSIBILITIES To be online and start the daily activities when the shift begins. Actively handle user requests via email, voice, chat, also the requests that are submitted through the Service Request application. Track and monitor all open Service Request tickets, ensuring timely updates and resolution of issues/requests within the SLA(Ser...

Responsible for collecting, analyzing, and managing data, preparing MIS reports, maintaining databases, ensuring data accuracy, supporting management with reports, and assisting in decision-making through timely information. Experience in Helpdesk.