257 Helpdesk Management Jobs - Page 2

Role & responsibilities 1. Helpdesk Operations Receive, log, and track employee service requests (via email, ticketing system, hotline). Categorize and prioritize tickets based on urgency and business impact. Provide timely updates to employees on request status and resolution ETAs. 2. Coordination & Issue Resolution Coordinate with facility teams (housekeeping, security, maintenance, IT, cafeteria) to ensure issues are resolved promptly. Escalate critical issues to the Facility Manager when required. Follow up with vendors for repairs, maintenance, or service activities. 3. Workplace Management Monitor cleanliness, housekeeping standards, pantry services, and meeting room readiness. Assist ...

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Min 1 year expr into Service desk process Must expr into any ticketing tool eg: Service now Good communication Location: Pune Immediate joiners preferrable Rotational shift timings Virtual mode Kathir 7845422042

Ready to shape the future of work? At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services an...

Help Desk L2 Job Description Job Overview: The Help Desk L2 Specialist provides advanced user support and ensures efficient IT service delivery by troubleshooting technical issues, offering appropriate solutions, and ensuring prompt resolution. This role involves maintaining accurate documentation, escalating critical issues, and collaborating with relevant teams to resolve complex problems. Additionally, the L2 Specialist stays updated on system information, assists in user training, and contributes to the stability and functionality of the organization's IT infrastructure. Key Responsibilities: Technical Support & Troubleshooting: Respond to support requests via in-person, phone, chat, or ...

Responsibilities Complete in-house administration & helpdesk management (Facility Management, Housekeeping services, Event Management, Client Management, Stationery & Printing & Cafeteria services) for internal customers. Ensure and monitor all facility compliances with all applicable codes and laws Monitors and inspects buildings / premises ensuring Safety and security of people and assets. Vendor Management - To identify appropriate vendors for purchase various item with the support of the seniors. To ensure timely payment to other service providers i.e. telephone, electricity, rent, canteen, etc. Repairs, maintenance and replacement of office equipment's, appliances furniture & fixture an...

Responsibilities Complete in-house administration & helpdesk management (Facility Management, Housekeeping services, Event Management, Client Management, Stationery & Printing & Cafeteria services) for internal customers. Ensure and monitor all facility compliances with all applicable codes and laws Monitors and inspects buildings / premises ensuring Safety and security of people and assets. Vendor Management - To identify appropriate vendors for purchase various item with the support of the seniors. To ensure timely payment to other service providers i.e. telephone, electricity, rent, canteen, etc. Repairs, maintenance and replacement of office equipment's, appliances furniture & fixture an...

We are looking for Salon Desk Executive for one of the leading salon Brand Designation: Salon Desk Executive Location: Mumbai Exp: 1+ Yrs Key Responsibilities Client Management: Warmly greet clients, manage the waiting area, offer refreshments, and direct them to the appropriate station. Appointment & Scheduling: Manage the salon's appointment book using salon scheduling software, book/confirm/reschedule appointments (via phone, email, and in-person), and optimize the schedule to ensure efficient use of staff time. Technical Operations: Process payments (cash, credit cards, gift vouchers), issue receipts using the point-of-sale (POS) system, and maintain accurate client records in the salon ...

GENERAL SUMMARY This position will offer end users and customers first-level support by email, voice, and chat. Answer and fix end-user-submitted Service Request tickets. Additionally, he/she will manage and facilitate effective communication among different IT support teams. The support shift timings revolve 24/7 round the clock. PRINCIPAL DUTIES & JOB RESPONSIBILITIES To be online and start the daily activities when the shift begins. Actively handle user requests via email, voice, chat, also the requests that are submitted through the Service Request application. Track and monitor all open Service Request tickets, ensuring timely updates and resolution of issues/requests within the SLA(Ser...

Responsible for collecting, analyzing, and managing data, preparing MIS reports, maintaining databases, ensuring data accuracy, supporting management with reports, and assisting in decision-making through timely information. Experience in Helpdesk.

Role & responsibilities Provide Technical Support: Respond to user inquiries and resolve technical issues related to hardware, software, network connectivity, and other IT systems via phone, email, chat, or in person. Troubleshoot and Diagnose: Diagnose and troubleshoot system and network problems, software faults, or hardware complications by running diagnostics and asking targeted questions to identify the root cause. Installation and Configuration: Install, configure, and maintain computer hardware, software, peripherals (like printers and scanners), and applications (e.g., Microsoft 365, email clients). User Account Management: Assist with user creation, deletion, and transfer processes,...

Help Desk ensures smooth communication between residents and facility teams. Handles complaints, service requests, vendor coordination, daily reports, and tracking issues until closure. Must be proactive, organized, polite, and customer-focused. Required Candidate profile Profile: Good English communication skills, polite and patient, basic computer knowledge, strong coordination and follow-up skills, proactive and customer-service mindset.

Good oral and written communication Basis service desk & ticketing tool knowledge Should have knowledge of Ms Office and basic operating of computer Should be available to work on weekend Report preparation

Job description Greetings from Streamline MD!!!! Job Opening: Helpdesk Technician (1 to 4Years Experience) Location: Chennai, Perungudi Work Mode: Work From Office Interview Mode: Virtual We are hiring experienced Personal Assistant with 3 to 5 years of expertise in. If you're passionate about accuracy and compliance, we want to hear from you! Role Details: Scope: Helpdesk Technician Experience Required : 1 to 4 Years Work Mode: Work From Office Interview Mode: Virtual Requirements: Freshers not Applicable Immediate joiners highly desirable Contact: HR Sai Santosh - 8925722891 (Call or WhatsApp)

Hiring - Senior Executive HRIT (SAP SuccessFactors Support) Function: HRIT / HR Technology Location: Mumbai About the Role: We are looking for a hands-on and detail-oriented HRIT professional to manage SuccessFactors support, reporting, and digital HR initiatives. You will handle day-to-day configuration, data accuracy, helpdesk operations, and user enablement across key SuccessFactors modules. Key Responsibilities: SuccessFactors Support Configure and maintain modules (EC, PMGM, Learning, Recruitment). Coordinate with HR teams/vendors for troubleshooting, enhancements, and upgrades. Conduct testing and documentation. HRIT Helpdesk Manage and resolve user queries within SLAs. Analyse ticket ...

A skilled and customer-focused Remote Helpdesk Support Executive require to provide first-level technical support to end-users across global time zones. Should have strong communication skills, solid technical troubleshooting abilities, and experience working in an IT Service Desk environment. Responsibilities: Provide Level 1 technical support to end-users via phone, email, or chat in a 24x7 environment. Handle incidents, service requests related tickets through ITSM ticketing tool. Perform initial diagnosis and troubleshooting of hardware and software issues for PCs/laptops issue closure. Support end-users with Microsoft 365 applications (Teams, Outlook, SharePoint, OneDrive, etc.). Assist...

Key Responsibilities Provide support to customers through multiple channels , ensuring timely and effective resolution of inquiries and issues. Use strong English communication skills to engage with customers and provide clear, concise guidance. Collaborate with cross-functional teams to address complex technical problems. Maintain accurate records of customer interactions, ensuring data integrity and confidentiality . Analyze customer feedback to identify trends and recommend improvements to service delivery. Assist in developing and implementing helpdesk policies and procedures to optimize efficiency. Monitor helpdesk performance metrics and prepare reports for management review. Stay upda...

Job description Greetings from Streamline MD!!!! Job Opening: Helpdesk Technician (1 to 4Years Experience) Location: Chennai, Perungudi Work Mode: Work From Office Interview Mode: Virtual We are hiring experienced Personal Assistant with 3 to 5 years of expertise in. If you're passionate about accuracy and compliance, we want to hear from you! Role Details: Scope: Helpdesk Technician Experience Required : 1 to 4 Years Work Mode: Work From Office Interview Mode: Virtual Requirements: Freshers not Applicable Immediate joiners highly desirable Contact: HR Sai Santosh - 8925722891 (Call or WhatsApp)

Role & responsibilities Supervise Helpdesk and Lost & Found (LPO) operations at DB RRTS Ghaziabad office. Ensure smooth daily functioning, service quality, and timely passenger query resolution. Maintain discipline, team coordination, and adherence to DB RRTS standards. Be willing to take up any addition role within the department and in the organization based on requirements Client handling depending on requirements Handling Management Information system (MIS) Oversee day-to-day operations of helpdesk executives, rostering. Monitor call-handling performance and ensure SOP compliance. Handle escalated or complex passenger queries professionally. Ensure accurate logging, follow-up, and closur...

Location: Hyderabad, India Position Type: Full-Time, Onsite Experience: 812+ Years (with proven track record) About the Role We are seeking an experienced Operations Manager to lead and scale our Voice BPO/KPO operations , with a strong focus on Healthcare Call Center Management , Technical Helpdesk , and Revenue Cycle Management (RCM) Voice Processes . The ideal candidate has a demonstrated ability to manage large teams, deliver exceptional client outcomes, build operational excellence frameworks, and drive continuous improvement in a fast-paced environment. Key Responsibilities 1. Operational Leadership Oversee day-to-day operations of Healthcare Voice processes, Technical Helpdesk teams, ...

Job description Greetings from Streamline MD!!!! Job Opening: Helpdesk Technician (1 to 4Years Experience) Location: Chennai, Perungudi Work Mode: Work From Office Interview Mode: Virtual We are hiring experienced Personal Assistant with 3 to 5 years of expertise in. If you're passionate about accuracy and compliance, we want to hear from you! Role Details: Scope: Helpdesk Technician Experience Required : 1 to 4 Years Work Mode: Work From Office Interview Mode: Virtual Requirements: Freshers not Applicable Immediate joiners highly desirable Contact: HR Sai Santosh - 8925722891 (Call or WhatsApp)

Act as the first point of contact for support via phone, email, or ticketing tool. Log, diagnose and resolve incidents for desktops, laptops, printers, and business apps. Manage user accounts, Active Directory/O365 user administration Required Candidate profile Strong knowledge of Windows 10/11, MS Office 365, remote tools, and basic networking knowledge of Routers, Firewalls, Switches, VPN and wireless devices.

Log all calls received through any medium viz. telephone/email/in writing/in person, shall generate a ticket mentioning type of problem, Severity level etc. using helpdesk tool and forward the same to concerned team/person, Project incharge and user. Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures Maintain and develop own knowledge and skills to assist with first time fault resolution Sharing knowledge with team colleagues Provide customer feedback to the appropriate internal teams

Roles and Responsibilities: Attending calls regarding park operations and assigning to park operations team as per contact matrix to address . Responding to mail requests or complaints with system update, track and closing each one of call or compliant loop. To take message accurately and convey the same to the concerned person promptly. Working on digital platform as available and ensure all calls are updated in the system Educating end user for using digital application for call or complaint register Making daily report in a presentable format with the data of no of calls/complaints registered, assigned, status , completion, Downloading report on daily basis from the digital helpdesk platf...

Notice Period: Immediate Joiner Female Candidate Job Description: Prepare daily attendance for all site and mail to corporate office. Prepare DCR (Daily Call Report) for all site and mail to corporate office. Engineer shift roster has to make based on call / project requirement and engineer training. Assign floor to engineers. Assign, Monitor and complete H/W call tickets, mail tickets and oral requests. Verify and close completed H/W call tickets and mail tickets. (Sometimes we have requested to do telephone verification). Provide technical support to engineers. Daily Repeat call report to be prepare. Daily more than one hour call report to be prepare. Project planning and follow up until c...