903 Helpdesk Jobs - Page 9

Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit clients business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects

Below is the Job Description Requirements: Descent Communications Skills (Verbal and Written) Mode Of Interview : F2F / Virtual Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues or network concerns. 2. Diagnose, Prioritize, Troubleshoot and Resolve IT incidents reported by the users via Telephone, Chat, Email or Walk-Ins. Who is Eligible : Any Graduate/Post-Graduate(Full time) Who is Not Eligible : Under Graduate / Distance Learning Graduate / Yet to appear final year exam / Already attended the Interview for this position in last 6 Months. Please fill the below mandatory details and do share your updated profile to process further. Please feel free to reach me directly on my official email : Sachin.Narayankar@wipro.com Total Experience Relevant Experience Notice Period Current CTC Expected CTC Current Location Preferred Location Alternate Email ID Alternate Mobile Number Already attended the Interview for this Position in Wipro (If Yes then please specify the date) Have you worked with Wipro earlier? If Yes please share employee ID

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Mandatory Skills: TIS Service Desk.

You will be responsible for engaging with clients in a client-facing role, with a proven track record in security or backup solution sales. Your key objectives will include meeting monthly, quarterly, and yearly targets for customer meetings and sales, identifying and closing deals within the SMB/Enterprise segment, and maintaining strong relationships with OEMs. It is essential that you possess a comprehensive understanding of IT Security solutions such as Endpoint, Networking, Data Security, DLP, Backup, NGF, MDM, Helpdesk, and Asset, as well as backup solutions including server backup, desktop/laptop backup, and replication. Your focus will be on selling data security and data backup solutions to corporate customers in Mumbai. To excel in this role, you must have excellent communication skills and a minimum of 2 years of experience in selling data security or data backup solutions to corporate customers in Mumbai. The position requires fluency in English and proficiency in handling lead generation, cybersecurity sales/backup solutions, corporate clients, and IT sales. This is a full-time role that involves working day shifts in Mumbai, Maharashtra, with in-person interactions as part of the work location.,

Qual- Any graduate Communication Good Email Good Experience Range 5-7 Years Required Skills Set Very Good Communication skill, Fluent in English,Very good skill in MS Excel, PPT, word,Ensure Daily Operations managed with excellence like call response TAT, quality of response by Helpdesk Agents, Ticket logging quality monitoring and improving, plan and prioritize calls based on criticality, assuring IMAC filled for all the case etc. , Assure No misbehave with users by team, regular audit of IVR calls and share the reports, Prepare and provide daily, weekly and Monthly MIS, Ensure tickets are closed within the given SLA.Team Leader must have excellent communication skills, soft skills, To ensure for proper hand over / take over process at the time of any of his team member joins / leaves Havells, Participate in Major Incident and problem management, Must resolve escalated calls informed by centralized helpdesk and resident engineer, as the same time responsible to make sure engineer are able to resolve calls

Responsibilities Key Deliverables Delivering Technical Manuals for new launches: Delivery of vehicle documentation (Repair Manual, Body Repair Manual, Maintenance Manual Wiring Manual) Support launch planning activities for all the launches-Giving inputs to RD team at the design stage of the projects from customer/service perspective, doing serviceability, accessibility, Maintainability SAM trails at different stages of the projects and giving feedback on the modification required. Also support for Repair time study, development of special tools identification of serviceable parts in new projects / programs, diagnostic software evaluation Identifying serviceable parts with system engineer, coordinating with design engineers for service BOM readiness and support in EPC creation. Handing CUFT, Service Trials RWUP Deliver product trainings to dealer front office responsible for Technical short courses on new developments improvements. Preferred Industries Electrical Automobile Education Qualification Diploma; Diploma in Automobile General Experience 6 to 8 years field experience in handling 4 wheelers as Service Engineer Critical Experience Excellent vocabulary / communication skills to understand and converse with overseas / domestic customers.Should be able to handle the customer and answer all queries patiently..Should be well versed with (English/Hindi/Kannada) to handle domestic customers. Fluency in other Indian/Foreign languages will be an added advantage..Willing to work at voice based Helpdesk in rotational shifts (must for helpdesk).Willing to support Field Team / Help Desk 24x7 based on urgency System Generated Core Skills Communication Skills Consumer Insighting Consumer Focus Product Knowledge Application System Generated Secondary Skills

DM Anand D ECMS ID 532730 Number of Openings 1 Duration of contract 6 months No of years experience 8-10 Years Detailed job description - Skill Set: Configure and manage Apple devices using JAMF Pro. Develop and apply configuration profiles, policies, and security standards. Provide L3 support and troubleshoot JAMF/Intune-managed devices. Handle software updates, OS upgrades, and patch deployment. Automate macOS provisioning and compliance checks via scripting. Ensure seamless integration of Apple Business Manager (ABM) and Volume Purchasing Program (VPP) with JAMF. Collaborate with security teams to implement and enforce endpoint protection. Address user requests related to device enrollment, configuration, and software installations. Monitor MDM dashboards and generate reports on device health and compliance. Maintain helpdesk documentation and procedures. Lead audits to ensure compliance with corporate and industry standards. Mandatory Skills* MAC OS Admin, Jamf, MAC OS Support Good to Have Skills PC Management EUC Vendor Billing range 8307 INR per Day Remote option available: Yes/ No Hybrid as of now, however it may change to work from office completely in future, based on Infosys policy and whenever required. Work location: Offshore Infosys India, Bangalore Start date: 15-Jul-25 Client Interview / F2F Applicable NA Background check process to be followed: Post Onboarding Before onboarding / After onboarding: Post Onboarding BGV Agency: ",

Roarbank is a digital banking platform launched by Unity SFB in collaboration with Fintech Farm, a global neobanking technology provider, in early 2025. Our ambition is to become the leading digital consumer bank in India through seamless customer experience, innovative technology, and efficient operations. We are a UK-based fintech building neobanks in partnership with traditional banks across emerging markets. With successful launches in three countries, were on track to build neobanks in 50+ markets, reaching over 100 million users. We are seeking a high-energy Head of Business Operations to lead customer-facing operations and deliver a world-class, scalable support experience for our digital bank in India. Youll be responsible for designing and implementing support systems, improving customer journeys, managing large teams, and ensuring operational excellence. Key Responsibilities: Report to the Project CEO/CBO and lead the evolution of our early-stage customer operations into a best-in-class, scalable setup Own all Customer Ops topics to ensure business continuity and delivery excellence Build and implement telephony and chat support infrastructure (back-end and front-end) Drive AI-powered customer service initiatives to enhance experience and reduce cost Monitor operational performance, mentor teams, and ensure KPIs are consistently met (SLAs, quality, productivity, etc.) Be the single owner for incident management handling communication, escalation, and resolution Prepare data and insights for weekly/monthly reviews with the CEO, focusing on metrics, trends, and improvement areas Serve as the point of contact for regulatory reports and complaint/escalation processes in line with compliance standards Lead 3rd party vendor management for Customer Ops services Conduct performance reviews, 1:1s, and talent development for direct reports Plan workforce and staffing needs, drive recruitment, and grow a high-performing team as the business scales Collaborate cross-functionally with product, engineering, compliance, and finance to identify and resolve customer pain points Foster a culture of motivation, engagement, and excellence within the operations team Minimum 7 years of experience managing large-scale operations (100+ people) in a high-growth environment Minimum 3 years of experience in banking or regulated fintech Proven experience managing senior people leaders (Team Leads, Ops Managers, etc.) Strong analytical skills with the ability to interpret data, use pivot tables, and drive improvements based on metrics Hands-on experience implementing support software and AI-powered customer service tools Built telephony/chat systems from scratch and managed mobile app support/helpdesk Deep understanding of Workforce Management, staff planning, and budget ownership Track record of successful compliance reporting and regulatory escalation handling Ability to multitask, prioritize effectively, and operate under pressure Driven, energetic personality focused on fast and impactful delivery Excellent communication and leadership skills Bachelors degree from a reputable university High-impact leadership role in one of Indias most promising fintech ventures Significant autonomy to design and scale customer operations A mission-driven team and dynamic environment focused on innovation and speed

3 to 6 year experience in PTP end to end process. B. com / BBA / MBA / M. Com Fluent English (Verbal and written). Self starter who is performance and quality oriented. Good communication skills (verbal and written). Distinctive customer orientation and interact courteously with customers. Flexible work style and ability to work under pressure. Adaptable to learn new processes, concepts, and skills. Person having good knowledge on IBS, Oracle SSNA, Macpac 10 and 12 , Lawson and SAP and equivalent financial ERPs. Candiadte shoulbe be wiling work in night shift only.

Receive, investigate and register/ post incoming invoices with or without a purchase order PO/Non PO/ Freight Ensure timely processing of the invoices and thus timely payments with productivity of 80-100 invoices per day Invoice clarification including interaction with purchasers, requisitions and/ or vendors Ensuring 100% accuracy for invoices processed All invoices are approved as per company guidelines Routing of invoices as per the authority matrix Raising proper queries to business in case of any issues in invoices processing & resolving the issues Initiate and process the electronic credit note scheme for vendors Maintain and reconcile Accounts Payable and GR/ IR accounts Perform other duties as requested by Manager Recognize and communicate potential issues to responsible team leader in case of necessity Contributes ideas and actions towards the continuous improvement of processes within area of influence Understand and apply procure to pay processes, policies, procedures and internal control standards ERP Oracle is must Sound understanding on GST & WHT Person from Indian Accounting background Ensure timely and accurate processing of payments to the vendors and employees Ensure compliance to SOD and other compliance requirements Support the team for specific transactions and solve operational escalations/ issues Ensure thorough reviews / spot checks to ensure processing quality is maintained Ensure that adequate and updated process documentation and desktop procedures exists and is used Executing PPR on timely basis, ensuring approval before payments execution Ensuring timely payments for Statutory, utlility payments What we look for This is an middle position that requires the following experience 3 to 6 year experience in PTP end to end process B. com / BBA / MBA / M. Com Fluent English (Verbal and written) Self starter who is performance and quality oriented Good communication skills (verbal and written) Distinctive customer orientation and interact courteously with customers Flexible work style and ability to work under pressure Adaptable to learn new processes, concepts, and skills

B. com / BBA / MBA / M. Com Fluent English (Verbal and written) Self starter who is performance and quality oriented Good communication skills (verbal and written) Distinctive customer orientation and interact courteously with customers Flexible work style and ability to work under pressure Adaptable to learn new processes, concepts, and skills

Very Good Communication skill, Fluent in English,Very good skill in MS Excel, PPT, word,Ensure Daily Operations managed with excellence like call response TAT, quality of response by Helpdesk Agents, Ticket logging quality monitoring and improving, plan and prioritize calls based on criticality, assuring IMAC filled for all the case etc. , Assure No misbehave with users by team, regular audit of IVR calls and share the reports, Prepare and provide daily, weekly and Monthly MIS, Ensure tickets are closed within the given SLA. Team Leader must have excellent communication skills, soft skills, To ensure for proper hand over / take over process at the time of any of his team member joins / leaves Havells, Participate in Major Incident and problem management, Must resolve escalated calls informed by centralized helpdesk and resident engineer, as the same time responsible to make sure engineer are able to resolve calls

Responsibilities: * Manage help desk operations with computer knowledge * Respond promptly to resident complaints. * Maintain accurate records & resolve issues efficiently Maintain proper record of RFID/Move In /Move Out,etc

As a Sales Manager, you will be responsible for managing the Mumbai branch and ensuring a healthy profit margin. Your primary duties will include creating and leading a sales team and technical team, identifying and closing deals within the SMB/Enterprise segment, maintaining strong relationships with OEMs, team members, and customers, and guiding the team towards achieving sales targets. Specifically, you will be selling data security and data backup solutions to corporate customers in Mumbai, meeting monthly/quarterly/yearly customer meeting and sales targets. To excel in this role, you must have at least 7 years of sales experience with a reseller organization, specializing in selling cyber security or backup solutions to corporates in Mumbai. You should possess a deep understanding of IT security solutions (such as Endpoint, Networking, Data Security, DLP, Backup, NGF, MDM, Helpdesk, Asset) or backup solutions (server backup, desktop/laptop backup, replication). Additionally, you should have a proven track record in client-facing roles within the security or backup solution sales domain and have managed a sales team for a minimum of 3 years. A mandatory requirement for this position is a minimum of 2 years of experience in selling data security or data backup solutions to corporate customers in Jaipur, and 7 years of experience for Mumbai. You will be expected to work under pressure, meet deadlines, and exhibit a positive attitude while delivering exceptional customer service. The role requires you to work independently and complete assignments within the given parameters. Your educational background should be complemented by 7+ years of relevant work experience, and you must be willing to work 6 days a week, from Monday to Saturday. In addition to a competitive salary, this position offers mobile and conveyance allowances to ensure your success in meeting the job requirements.,

Installation, configuration, and troubleshooting of computer hardware (desktops, laptops, workstations, servers, etc.).Support the setup VPN.PMactivities to ensure smooth ,IT L1 and L2 support operations.login issues, password resets

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Experience: Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk. Experience:1-3 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Experience: Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk. Experience:1-3 Years.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Mandatory Skills: TIS Service Desk.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. About the team: Payment Strategy and Operations remit includes Supplier Payments, Partner Payments (Co-brand, Client Incentives, TLS, etc.), First-Line Payment Risk Governance, Spend Analytics, Customer Helpdesk, Disbursements and Travel & Expense Program Management. Function Description The Amex GSM Travel and Lifestyle Service (TLS) Compliance team is responsible for the timely review of TLS Partner payments, ensure 100% accuracy to payment process, identify risk and develop remediation plan. We are looking for a detail oriented and process driven Quality review analyst to support the execution of quality checks and risk reviews across the process. This role is critical in ensuring adherence to payment guidelines and risk mitigation frameworks. The Analyst will be responsible for performing quality reviews, identifying compliance gaps, document findings and supporting root cause analysis to drive continuous improvement. Role Description: Perform quality reviews of TLS payments and maintain high accuracy & timelines. Identify process errors, exceptions or deviations from standard operating procedures. Maintain accurate and well-organized documentation of quality review observations. Prepare and share quality review reports, dashboards and noncompliance logs with key stakeholders. Collaborate with stakeholders to validate payment and seek clarification where discrepancy exist. Track and follow-up on corrective and preventive actions items and ensure timely closure. Assist in updating quality control checklist and SOPs based on process changes. Support various Audits, providing back-up documentation and evidence for the reviews performed. Escalate high risk or repeat compliance issues to Senior team members or Manager. Qualifications: Bachelor s degree in commerce, Risk management or related field. 2-4 years of experience in Compliance, Audit, Quality review roles. Candidate must have strong quality review experience of end-to-end Accounts Payable and have worked for at least 2-3 years in quality review team of Payment processes. Excellent documentation, analytical and communication skills. Strong working knowledge and experience of ERP applications including Oracle (both sub-ledger and general ledger) Excellent relationship management and collaboration with stakeholders. Highly motivated individual with an ability to drive results and work with ambiguity. Ability to handle multiple deliverables with aggressive deadlines. Take responsibility and work with minimal supervision, as well as have excellent interpersonal and communication skills. Leadership Skills: Risk and Compliance awareness. Excellent relationship and influence management skills with the ability to build productive relationships across teams and levels of seniority. Self-confident with a keen sense of integrity and the ability and willingness to challenge and be challenged. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Oracle DB Administrator: Installation, creation and configuration of Oracle Database Management of multiple Oracle databases like 11g, 12c, 19c Fine tuning for optimum performance. Monitoring of various databases Database backup, replication to DR Site and database migration. Implementation of Audit/VAPT recommendations Support during DR Drill which happens during night hours. Log call with Oracle support helpdesk (Bank has support agreement with Oracle) and resolve the issue if required.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. About the team: Payment Strategy and Operations remit includes Supplier Payments, Partner Payments (Co-brand, Client Incentives, TLS, etc.), First-Line Payment Risk Governance, Spend Analytics, Customer Helpdesk, Purpose of the Role: The position will play an integral role in achieving our goal to protect and assure the payment made through Global Supply Management is correct and, proactively eliminate any financial, operational and compliance risk and exposure to the business and regularly execute accurate and effective financial reports and controls. This role is critical to ensuring that all supplier payments are accurate, timely, and fully compliant with internal policies and external regulations. Responsibilities : The incumbent will be part of Global Supply Management and be responsible for performing payment quality reviews, ensuring adherence to service level agreements (SLAs), and driving continuous improvements in the procure-to-pay (P2P) process Conduct in-depth quality reviews of supplier payments to ensure accuracy, proper authorization, and alignment with contract terms. Identify discrepancies or anomalies in payment processing and drive timely resolution with relevant teams. Lead the monitoring and enforcement of internal controls related to P2P processes specific to quality review, ensuring compliance with company policies and regulatory requirements. Act as a subject matter expert on financial compliance, offering guidance and training to cross-functional teams including knowledge on applicable tax regulations. Generate regular, accurate, and insightful financial and operational reports to support leadership in strategic decision-making. Analyze financial data and trends to identify risks, inefficiencies, or opportunities for process improvement Drive continuous improvement initiatives by identifying gaps in existing processes and proposing effective solutions. Adapt to evolving business requirements and support system upgrades or changes impacting the P2P process Collaborate with cross-functional teams including other processes within P2P, Finance, and Tech to ensure seamless and compliant end-to-end processes. Understand drivers of Customer experience and collaborate with other teams to develop and execute action plans to improve customer experience. The incumbent should have an eye for detail with high focus on control & compliance and be able to deal with an environment of continuous change, with the need to absorb information quickly, think laterally and work independently. Supporting the enterprise-wide initiatives impacting the business unit and ensure end to end coordination Experience and Academic Background: Bachelor s degree in finance, Accounting, or related field; Master s degree or professional qualification (e.g., CA, CPA, ACCA, CMA) preferred. 3 5 years of hands-on experience in financial accounting, reporting, and procure-to-pay processes within a global or multinational environment. Strong understanding of accounts payable operations, financial controls, and regulatory compliance frameworks. Demonstrated ability to identify control risks and implement effective mitigation strategies. Advanced proficiency in Microsoft Excel and experience with ERP systems (e.g., Ariba, Oracle) is preferred. Excellent analytical, problem-solving, and organizational skills. Ability to work independently in a fast-paced, continuously evolving environment with high attention to detail and accuracy We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. About the team: Payment Strategy and Operations remit includes Supplier Payments, Partner Payments (Co-brand, Client Incentives, TLS, etc.), First-Line Payment Risk Governance, Spend Analytics, Customer Helpdesk, Purpose of the Role: This is an integral role in the First Line Risk Governance team within Global Supply Management- Payment Strategy & Operations. Responsibilities : This role is part of the risk team within GSM payment operations. Incumbent will be responsible to drive the risk management agenda with focus on Business continuity management (BCP): Responsible for BCP and BIA Annual Refresh for all BCPs in scope through detailed review of the Plan and linked BIA and ensure key details are updated ie. head count, Calling Tree, Application, Manual Workaround Strategy for application/3rd party RTO. Coordinate with the central BCM team for all requirements related to BCP compliance. Record management: Accountable for retention and destruction of records in compliance to the Record Risk Management policy. Establishing, maintaining and testing controls to comply with requirements for management of Official Records and Non-Records. Coordinate with the Policy owner as per requirement. Sanctions program : The candidate should have sound working knowledge of Bank Secrecy Act, USA Patriot Act, Office of Foreign Assets & other local market regulations applicable to Payment Operations. Support the annual review of related procedures and enhancements to the screening program through analysis of existing processes, industry standards, and regulatory requirements and guidance. Lead discussions with various cross functional teams & stakeholders like Global Sanction, LOBCOs, Global Anti-Corruption, Tech Capabilities & Product Owner, Risk & Audit, Internal/External Auditors and AXP Business Users to ensure smooth operations across the GSM process and minimize risk System access management: Responsible for access management and related controls for applications owned by the GSM payment Operations ensuring appropriate Segregation of Duties is maintained. Experience and Academic Background: 8+ years experience in Risk Management and/or Business Continuity / Record management Strong understanding of American Express products, services, and organizational structure Proven success at executing Risk Frameworks Ability to see the big picture with attention given to critical details and identify gaps. Demonstrated ability to successfully manage multiple priorities under pressure. Strong business acumen and demonstrated thought leadership Proven ability to adjust quickly to shifting priorities and provide clarity in ambiguous situations. Bachelor s degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA) or certifications are advantageous Leadership Skills: Excellent relationship, collaboration, and presentation skills with ability to interact and influence leaders across all levels and teams in a matrixed organization. Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged. Ability to communicate key risks to colleagues, business partners, and senior leaders.

Job Description :- Secops Engineer R2 , with automation, script and software engineering experience Main Attributes: Excellent customer service skills Strong communication abilities, both written and verbal Proficiency troubleshooting technical issues Exposure to Automation and Engineering concept Familiarity with Power BI Dashboard Familiarity with various enterprise security tools and platforms Strong teamwork and collaboration skills Dedication to continuous learning and skill improvement What Youll Be Doing: As a SecOps Engineer II, you will be responsible for providing technical support to customers experiencing issues with enterprise security tools. You will work closely with our customers to troubleshoot and resolve their problems, ensuring a high level of customer satisfaction. Additionally, you will collaborate with other members of the security operations team to identify trends and patterns in customer issues, how we can use automation and engineering good practice to reduce the customer issues. You should have basic knowledge in creating Power BI dashboard, contributing to the improvement of our products and services. Key Responsibilities: Responding to support cases from customers regarding security tool-related issues Providing timely and effective troubleshooting assistance to resolve customer problems Documenting support cases and solutions for future reference and knowledge sharing Communicating with customers in a professional and courteous manner, keeping them updated on the status of their cases Collaborating with cross-functional teams, including senior engineeers and product managers, to escalate and resolve complex issues Contributing to the development of knowledge base articles and other support resources Participating in training sessions and workshops to enhance technical skills and product knowledge Maintaining up-to-date knowledge of industry trends and best practices in security operations What You Should Bring: 2-4 years of experience with Cyber and Software Engineering Experience Bachelor s degree in computer science, Information Technology, Information Security, or related field (or equivalent experience) Knowledge on Splunk, Firewall, and any Security tools along with CloudFlare WAF Knowledge on Cloud Security Experience working in a technical support or helpdesk role is preferred Familiarity with enterprise security tools such as SIEM, IDS/IPS, EDR, web application firewall, identity and access management solutions, etc. Basic understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.) Proficiency in at least one scripting language (e.g., Python, PowerShell) is a plus Certifications such as CompTIA Security+, CISSP, CCSP or GIAC are advantageous but not required Ability to prioritize and manage multiple tasks simultaneously Strong problem-solving skills and a methodical approach to troubleshooting Adaptability and willingness to learn new technologies and processes Commitment to providing exceptional customer service and support Ability to create and manage dashboards and reports using Power BI for security metrics and insights. Proficiency in scripting languages such as Python, PowerShell, or Bash for automating tasks. Experience with automation tools and frameworks to streamline security operations. Ability to create and manage dashboards and reports using Power BI for security metrics and insights. Proficiency in scripting languages such as Python, PowerShell, or Bash for automating tasks. Experience with automation tools and frameworks to streamline security operations. Ability to create and manage dashboards and reports using Power BI for health metrics and insights for Cyber services . Proficiency in scripting languages such as Python, PowerShell, or Bash for automating tasks. Experience with automation tools and frameworks to streamline security operations. . .

Our Story: Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. . It s why we re so driven to connect passion with purpose. Our team s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, visit stradaglobal.com Role: We are seeking an experienced SAP SuccessFactors Employee Central Service Center (ECSC) specialist to manage AMS (Application Management Services) support operations for our customers. The ideal candidate will have 10-12 years of experience in SAP HCM and SuccessFactors, with expertise in ECSC, Employee Central, and other SF modules . This role requires strong ticket management, issue resolution, stakeholder communication, and team leadership skills. Key Responsibilities: AMS Support & Ticket Management: Manage L1, L2, and L3 support tickets related to SuccessFactors ECSC . Ensure timely resolution of issues, root cause analysis, and preventive measures . Handle incident, change, and problem management processes efficiently. Customer Engagement & Stakeholder Management: Act as the primary point of contact for AMS customers , ensuring high service levels. Conduct regular customer reviews, service performance reporting, and continuous improvement initiatives . Work closely with HR, IT, and business teams to understand and resolve HRIS-related issues. Technical & Functional Expertise: Configure and troubleshoot SuccessFactors Employee Central Service Center (ECSC) . Knowledge of Ask HR, HR ticketing systems, workflow setup, and integrations with Employee Central . Experience in Employee Central, Recruiting, Onboarding, Performance & Goals, Compensation, Learning Management System (LMS) is a plus. Team Leadership & Mentoring: Guide and mentor junior consultants and offshore/onshore support teams. Define best practices, knowledge-sharing frameworks, and training sessions for AMS teams. Integration & System Enhancements: Work with SAP Cloud Platform Integration (CPI) , BTP, and APIs for integrations with third-party HR systems . Support quarterly SuccessFactors release updates , regression testing, and new feature enablement. Required Skills & Qualifications: 10-12 years of experience in SAP HCM & SuccessFactors. Expertise in Employee Central Service Center (ECSC) and ticket management workflows . Strong knowledge of SAP SuccessFactors Employee Central and good exposure to other SF modules . Experience with AMS support models, SLA management, and ITSM tools (ServiceNow, Remedy, etc.). Understanding of SuccessFactors integration with SAP ERP, middleware, and third-party applications . Strong problem-solving, analytical, and customer-facing communication skills . SAP SuccessFactors Certification in Employee Central or ECSC is preferred. Nice to Have: Exposure to BTP (Business Technology Platform) and SAP Cloud Platform Integration (CPI) . Experience in HR process optimization and automation . Knowledge of HR Service Delivery models and HR Helpdesk solutions . Education Qualification : Any Graduate Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. Our commitment to Diversity and Inclusion Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada. Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk. Experience: 1-3 Years.