2092 Helpdesk Jobs - Page 8

Role Overview: At NationsBenefits, you will be leading the transformation of the insurance industry by developing innovative benefits management solutions. Your focus will be on modernizing complex back-office systems to create scalable, secure, and high-performing platforms that streamline operations for our clients. As part of our strategic growth, you will be involved in platform modernization, transitioning legacy systems to modern, cloud-native architectures that support the scalability, reliability, and high performance of core backoffice functions in the insurance domain. Key Responsibilities: - Lead the end-to-end management of IT helpdesk projects, ensuring they are completed on tim...

Job Description: As a Customer Support Specialist for D2C/eCommerce brands, you will have the opportunity to utilize your 3 years of experience in customer support to handle customer queries efficiently. Your role will involve resolving issues related to orders, delivery, returns, and refunds within the specified SLAs. You should possess clear communication skills in English and Hindi, with knowledge of regional languages being an added advantage. Your empathetic problem-solving approach will be crucial in ensuring customer satisfaction. Key Responsibilities: - Handle customer queries across email, chat, and calls - Resolve issues related to orders, delivery, returns, and refunds within SLAs...

Role Overview: As a Senior Observability Analyst at Procore's Data, Technology & Security team in Bangalore or Pune, you will play a crucial role in defining and implementing the observability strategy to ensure the performance and reliability of the global platform and IT services for employees and customers. Reporting to the Director of End User Services & ITSM, Ganesh Annaswamy, you will lead monitoring and alerting efforts, drive incident management, and focus on operational excellence. Key Responsibilities: - Lead the development and maintenance of monitoring dashboards, alerts, and KPI/SLI reporting for network devices, cloud services, and critical infrastructure components. - Act as a...

Maintain and operate all electrical and electronic equipment installed Ensure 100% compliance with equipment Operating & Maintenance instructions Manage and operate equipment s where applicable Prevent disruptions due to lack of maintenance and operations Incident Management and Reporting: Report critical disruptions within 5 minutes and other equipment failures within 15 minutes Complete and submit incident reports within 24 hours for all equipment breakdowns or failures Respond to major incidents within 2 hours Preventive Maintenance and AMC Management: Implement annual AMC schedules, ensuring completion within the proposed timeframe Execute a 52-week Planned Preventive Maintenance (PPM) s...

Work as a Service Desk/ helpdesk/desktop support Engineer. Will provide technical assistance to Global users Recognize, diagnose, research, isolate, and resolve problems through engaging discussions with users. Troubleshoot and resolve technical issues related to operating systems, MS Office applications, email, special applications, Internet connections, and hardware/peripheral equipment Route more complex problems to our internal next-level IT support staff by following correct process and procedures. Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis Work in night shifts, to support users in USA and various other locations. What You Will N...

As Assistant Manager Soft Services, you will play a pivotal role in supporting the Facilities Management operations across assigned sites. Your responsibilities will include: Providing administrative and operational support to the FM team. Ensuring timely and accurate reporting for assigned facilities. Acting as the escalation point for FM-related issues. Managing Helpdesk operations and guiding operators on escalated concerns. Coordinating logistics and setup for client meetings, conferences, and VIP visits. Overseeing Mailroom, Front Office, and Housekeeping services to maintain high standards. Conducting regular facility rounds to identify and resolve service issues. Supervising cafeteria...

Job Description Position Title/Responsibility Level Associate , Sales Audit Function Finance Operations Reports to Lead Assistant Manager Finance Operations Supervisor Asst Manager Permanent/ Temporary Permanent Span of Control N A Location Bangalore, India Basic Function The position is responsible to perform variety of accounting functions related to Sales Audit- Retail Follow-up with Client for timely receipt of resolutions Maintain data and records in accordance with accounting standards & principles Exposure to following areas will be preferred in O2C Process: Cash Application Store Query Attending Bank reconciliation and Receivable reconciliation Month end close activities Essential Fu...

At least 2-3 years of experience in F&A Accounts payable ;and Commerce graduate with al least 15 years of education Language requirement ; English Candidate should have worked ;the domains of AP Indexing ,Vendor Reco , Help desk and Payments . Candidate should have knowledge of al the three way match , PO ;non PO invoices , GR/IR etc Candidate should have worked on of SAP FICO in invoicing , Indexing and payment run Candidate should have the ability to scan through contracts and match relevant terms and conditions with the invoice Candidate should have experience in workflow management, and should be able to validate and identify right cost center and GL accounts Candidate should have ;exper...

Download invoices from email or electronically, Process invoices in ERP, work on discrepant invoices and identify reason for mismatch, prepare pending items reports on defined frequency and share it will clients, work with client team to improve clearance rate. ;Support in vendor statement reconciliation, AP helpdesk and other account payables support activities. Should have experience of working on industry recognized ERPs (for eg SAP, PeopleSoft, D365, Media ocean). Past experience of working in Media accounting preferred.

Experience in managing difficult and different exceptions within processProficient in MS OfficeReview/QC tasks performed by associatesHands on experience in Issue resolution and escalation managementStrong Experience in Oracle, ARIBAResponsible to manage exceptions, disputes and queriesAbility to train and provide feedback to peers ;as SMEDetailed knowledge of AP/ Procurement/ T&E, helpdesk and Vendor Master Track aged items & perform follow-ups with business, internal ;stakeholders & suppliersShould be able to work under strict deadlines to manage client expectationEnsure compliance with procurement policiesIdentify process gaps and recommend improvements

The position is responsible for performing a variety of accounting functions related to Sales Audit- RetailFollow-up with Client for timely receipt of resolutions Maintain data and records in accordance with accounting standards & principles Exposure to following areas will be preferred in O2C Process:Cash ApplicationStore Query AttendingChargeback ManagementComplete ReconciliationsMonth End Close work and,Other Adhoc tasks ; Essential Functions ; Store Queries - To ensure all tickets raised in Helpdesk are attended and resolved ;Resolutions to Chargeback cases ;To ensure accurate data entry for Missing TransactionsPerform Cash Balancing with accurate data entry and perfect matching of sales...

Should be able to respond queries related to Invoice processing and Expenses Should have knowledge about workflow systems (Ariba will be preferred) Should have knowledge about Oracle (Not mandatory) Should be able to manage helpdesk queries withing agreed timelines Should be able to co-ordinate with Invoice processing and payments team for complex items Should be able to perform tasks as per guidelines provided in SOP/DTP Ability to prioritise multiple activities with strong analytical skills Should be able to work under strict deadlines to manage client expectation Should be able to highlight concerns and share ideas Should be able to communicate with customer and third party suppliers ;

Basic Function Provide a helpdesk service to handle all queries via telephone or email. Record all queries with unique identification references, identifying problems and relevant issues, assessing them, and making decisions to resolve the issues. Work within established procedures with minimal supervision. Identify common themes from queries and recommend process improvements to reduce the number of queries. Performance Parameters Process performance as per agreed KPIs Attendance & Schedule adherence Team objectives and accomplishment of assigned goals Primary Interactions Internal Assistant Manager/ Lead Assistant Manager, for the purpose of reporting performance, escalation handling, clar...

Graduate in Commerce / MBA ; Work Experience Requirements: ;1 to 2 years of AP/Procurement/T&E/ Helpdesk experience Responsibilities: Should be able to process PO and Non-PO Invoices Should have knowledge about workflow systems (Ariba will be preferred) Should have knowledge about Oracle (Not mandatory) Should be able to resolve invoice exceptions Should have understanding for 3 way and 2 way match Should be able to perform tasks as per guidelines provided in SOP/DTP Ability to prioritise multiple activities with strong analytical skills Should be able to work under strict deadlines to manage client expectation Should be able to highlight concerns and share ideas ;

Job Requirements:High School Diploma or GED equivalent required3+ years hands-on Billing experience in high volume environmentIntermediate skills in Microsoft Word, Excel and OutlookAbility to follow standard operating proceduresAbility to work tight deadlines while maintaining accuracyTeam player, flexible, enthusiastic, and proactiveGood organizational and time management skillsAbility to listen, communicate (written and verbal), and follow-up effectively with all staffing levels as well as internal and external customersAbility to demonstrate integrity and the use of good judgment to handle the confidential nature of duties, tasks, and informationAbility to practice outstanding customer s...

Basic Function Provide a helpdesk service to handle all queries via telephone or email Record all queries with unique identification references, identifying problems and relevant issues, assessing them, and making decisions to resolve the issues Work within established procedures with minimal supervision Identify common themes from queries and recommend process improvements to reduce the number of queries Performance Parameters Process performance as per agreed KPIs Attendance & Schedule adherence Team objectives and accomplishment of assigned goals Primary Interactions Internal Assistant Manager/ Lead Assistant Manager, for the purpose of reporting performance, escalation handling, clarifyi...

Should be able to process Travel & Expense ReportsShould have knowledge about end-to-end T&E process Should have knowledge about Oracle (Not mandatory) Should be able to resolve expense exceptions Should have understanding for manual expense report processing Should be able to perform tasks as per guidelines provided in SOP/DTPAbility to prioritise multiple activities with strong analytical skills Should be able to work under strict deadlines to manage client expectationShould be able to highlight concerns and share ideas

Education requirements: Graduate in Commerce / MBA Work Experience Requirements: 1 to 2 years of AP/Procurement/T&E/ Helpdesk experience Responsibilities: Should be able to manage Ariba Supplier registration and catalogue managementShould have knowledge about workflow systems (Ariba will be preferred) Should have knowledge about Oracle (Not mandatory)Should be able to manage supplier set-up and maintain master recordsShould have understanding for different tax forms for vendor set-upShould be able to ensure compliance with procurement policies Should be able to perform tasks as per guidelines provided in SOP/DTP Ability to prioritise multiple activities with strong analytical skillsShould be...

Job Description1) Candidate should have good written and verbal communication in English2) Agent should be able to handle international customers calling in and understand US voice accents with at least two+ years in voice process3) Needs to have at least one to two years working experience on a reputed ITSM tool (Service now/ JIRA/ SolarWinds/Remedy, etc)4) Basic Business Etiquette5) Understanding of Incident Management processes in a large enterprise6) Relevant experience in contributing to first call resolution(FCR) MTTR, CSAT on Helpdesk calls 7) Customer Centric approachExp 2- 5 yearsJob Responsibilities include:1) Ticket logging for all the issues and requests received2) Ensure standar...

Position: Assistant Vice President Global Technology Role: AVP ServiceNow Solution Architect Exp Required: 10-15 Years Job Summary: We need a highly skilled ServiceNow Solution Architect to lead the design, building, and upkeep of our companys ServiceNow projects This role is key to improving how we use ServiceNow, making sure everything works smoothly, and driving new ideas The ideal person will have deep ServiceNow knowledge, be a strong leader, and have a history of delivering successful ServiceNow projects Qualification: B Tech / MCA or equivalent Certifications: Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS) Certified Application Developer (CAD...

We are looking for a level 2 Help Desk Analyst The analyst will be responsible for driving helpdesk metrics (FCR, MTTR, CSAT, etc)Should act as a POC for escalation calls ResponsibilitiesMonitor performance and report on metricsOversee day-to-day operation, ensure SLA is met Motivate and inspire team members, fostering a sense of collaboration and accountability Manage Help Desk SOPS and address training needs in the team Clear concise communication - should have 3+ years of voice experience and 1 year in a supervisor roleAbility to work under pressure and manage multiple tasks simultaneously Requirements and skillsWillingness to work in a 24 x 7 shift based scenarioTicket logging for all th...

Technical support - Pure voice 24X7 any 9 hours shift 5 days working 2 rotational off Location - Thane (no relocation allow, Mumbai) Grad fresher or HSC 6m Expn Strong communication in English salary - 28k Soni -99207 32944/soni@careerguideline.com

Management services to BACI in support of their business needs in accordance with the Service Levels, and Key Performance Indicator requirements Manage Facility Management team in the delivery of services especially all help desk issues user services. To assist in the maintenance of the premises including any designated financial, maintenance, procurement, and asset vendor management. Develop an understanding of and sound working relationships with key representatives of the client and key suppliers/service providers with whom you operate in support of the site. Specifically manage the role of the Facility executive, Front office Executive, the Janitorial and technical team Deliverable Role/...

As Assistant Manager Soft Services, you will play a pivotal role in supporting the Facilities Management operations across assigned sites. Your responsibilities will include: Providing administrative and operational support to the FM team. Ensuring timely and accurate reporting for assigned facilities. Acting as the escalation point for FM-related issues. Managing Helpdesk operations and guiding operators on escalated concerns. Coordinating logistics and setup for client meetings, conferences, and VIP visits. Overseeing Mailroom, Front Office, and Housekeeping services to maintain high standards. Conducting regular facility rounds to identify and resolve service issues. Supervising cafeteria...

Job Summary: The AVI-SPL Onsite Support Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. Essential Duties and Responsibilities: Setup/breakdown of conference spaces to meet the customers event needs Perform preventative maintenance task to help maintain customer spaces Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans. Responsible for job site documentation as needed Perform support tasks in a timely and quality conscious manner Work with inte...