903 Helpdesk Jobs - Page 8

Job Description: Essential Job Functions: Should be skilled in following: Knowledge of Finacle Menu Options (CBS 7.0.25/ UBS version 10.2.18), Business Logic of banks, handling calls, managing EOD/ BOD operations of bank Knowledge of Core Banking Solutions, banking support Troubleshooting of issues observed/reported on day to day basis Working knowledge on Service Ticketing/ Management Solutions Minimum One year experience of working in Similar Projects as Application L1 at Scheduled Commercial Banks in India Basic Qualifications: Should be Science/ Commerce/Engineering Graduate, preferably, BE/B. Tech/MCA/MBA Strong problem-solving and analytical skills Effective communication and teamwork abilities Eagerness to learn and adapt to challenging technical tasks Other Qualifications: Advanced degree in a related field is a plus Relevant certifications or training a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

POSITION SUMMARY STATEMENT: The GBS Support Center Analyst will manage a customer-focused Help Desk that offers top-quality front-line support to employees related to GBS Finance and Human Resources functions. This position will be responsible for handling phone calls as well as managing inquiries received via case management systems. POSITION RESPONSIBILITIES AND EXPECTATIONS: Deliver high service level quality according to KPIs and SLAs defined in the Service Partnership Agreements and all relevant productivity targets. Resolve all day-to-day issues and inquiries raised by employees, internal and external parties. Use the ServiceNow case management system to manage and close cases according to instructions and guidelines. Ensure compliance with help desk and case management policies. Perform all help desk and case management service support activities. Review queries for all relevant process areas (supplier management, invoice issues, etc.). Monitor existing ticket queues, resolve and send resolutions to requestors where possible; escalate tickets and inform users on lead times according to set guidelines. Identify potential problems and/or delays in resolution and notify internal/external customers or employees. Escalate cases for exception handling as appropriate/defined. Establish, manage, and grow relationships with both internal and external customers. Provide input to the continuous process improvement team; ensure that all process controls are operational, actively identify control gaps, and recommend possible solutions. Ensure compliance with GBS standard processes. Deliver input and insights regarding necessary updates to the Knowledge Database. Communication: Excellent English language skills, both written and verbal, are a prerequisite. Innovation: Process improvement skills. Able to perform root-cause analysis and suggest solutions. POSITION REQUIREMENTS EDUCATION: Bachelor s or Associate Degree in Business Administration, Accounting, Human Resources, or another business-related field. EXPERIENCE: Required 2 5 years of experience in a help desk environment. At least 2 years of experience in a service-oriented industry. Solid user of Microsoft Office applications. Preferred Experience in Finance and HR processes. Experience with Oracle and ServiceNow Case Management. ESSENTIAL SOFT SKILLS: Strong focus on providing the highest level of customer service to both internal and external customers. Empathetic, confident, self-motivated, and enthusiastic. Accepting and adapting to cultural differences. Task and time management skills. Ability to interact courteously with customers and ensure interactions provide a high quality of service. Ability to analyze customer needs through soliciting, evaluating, and acting upon customer feedback. Ability to coordinate with other internal departments to deliver a seamless service to customers. ADDITIONAL EXPERIENCE: Additional language is a plus (Polish, Spanish, Malay). Qualifications Please review EMEA&I Description box

Job Description: Essential Job Functions: Should be skilled in following: Working experience of Finacle Menu Options (CBS Version 7.0.25, UBS version 10.2.18), Business Logic of banks, handling calls, managing EOD/ BOD operations of bank Working Experience of Core Banking Solutions and Banking IT support Experience of Troubleshooting and Resolution of issues observed/reported on day to day basis Working experience on Service Management/ Ticketing Solutions Working experience as Delivery Lead in similar Project Basic Qualifications: Should be Science/ Commerce/Engineering Graduate, preferably, BE/B. Tech/MCA/MBA Strong problem-solving and analytical skills Effective communication and teamwork abilities Eagerness to learn and adapt to challenging technical tasks Other Qualifications: Advanced degree in a related field is a plus Relevant certifications or training a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

We are building a team of trailblazers, who embody growth, impact, and excellence. Job Description As an IT Analyst, you will be responsible for maintaining the productivity of computer users and improving employee satisfaction through assisting with any procedural or operating difficulty involving IT applications, Infrastructure, endpoints, or services. Job Duties Serves as first point of contact for employees needing technical assistance Deliver excellent customer service through all employee interactions Microsoft Hybrid Environment - Domain Controllers, Active Directory, & Microsoft Entra ID Work with Microsoft Azure & M365 Administration Dynamics Support, Power Platform, Power BI Networking Concepts - FortiNet Firewall, VPN Tunnels, and Meraki Switches Prioritize workload for users that are experiencing work stoppages Remote desktop support for remote and local users Familiar with Microsoft Intune, Windows Autopilot, and inventory management On-Call rotation to support after hours end user issues (1-2 weeks per month) Self-Starter to IT projects that stretch beyond your comfort zone and do required research for solutions Accountabilities Operational Excellence: Diagnoses and resolves employee workstation problems, follows best practices when resolving helpdesk tickets, performs preventative maintenance, and escalates tickets as appropriate. Customer Service: Provides clear and constant updated support to internal customers with the appropriate level of empathy and urgency when resolving issues. Required Qualifications Bachelor s Degree and/or combination of minimum 5 years total of IT experience 2+ years of Azure experience 2+ years of Application experience 3+ years of Desktop support experience Office 365 support experience Strong communication, interpersonal skills, and a customer service-oriented mindset Knowledge of asking targeted questions to quickly understand the root cause of a problem Willingness to work in a fast-paced environment Independent self-starter that will take action on needs as they arise Highly motivated team player that s seeks best in class customer service Have understanding of how environment changes can impact the business Preferred Qualifications Microsoft AZ-104 Certification Power Platform Fundamentals CompTIA A+, Network+, Security+ Working Environment Conditions may include working inside and/or outside. May work around office machinery with moving parts and moving objects. Working near radiant and electrical energy. Working closely with others or working alone. Working extended or irregular hours and travelling by all possible modes of transportation. Physical Job Requirements Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, climb stairs, identify colors, hear with aid, see, write, count, read, speak, analyze, lift and carry under 30 lbs., and perceive depth. Tools and PPE Requirements Equipment (machines, tools, devices) used in performing the essential job function include but not limited to computers and related equipment, calculators, copiers, fax machines, and telephone. Limitations and Disclaimer This job description describes the general job duties, accountabilities and physical requirements associates with the position; it is not an exhaustive list of all the duties, accountabilities, or skills required for the position. The general job duties, accountabilities and physical requirements associated with the position are subject to modification to reasonably accommodate individuals with disabilities. Some physical requirements may exclude individuals who pose a threat or risk to the health or safety to themselves or others. This job description neither states nor implies that the listed general job duties, accountabilities, and physical requirements associated with the position are the only tasks expected of an employee. An employee is also required to follow any other job-related instructions and perform any other job-related tasks requested by their supervisor and not in violation of any applicable laws, regulations, or rules. Requirements are representative of minimum levels of knowledge, skills, and abilities . To perform this job successfully, an employee must possess the abilities and aptitude to perform each duty, accountability, and physical requirement proficiently. Pinnacle is an equal employment opportunity employer and does not discriminate based on race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, genetic information, or any other characteristic protected by applicable law.

Duties and Responsibilities The duties and responsibilities of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned, as needed. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Answers, evaluates, and prioritizes incoming tickets both remote and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Interviews users to collect information about the problem and leads the user through diagnostic procedures to determine the source of error. Determines whether problem is caused by hardware or software. Handles problem recognition, research, isolation, resolution and follow-up for user problems, referring more complex problems to senior staff or other technical teams via proper escalation methods. Handles onboarding and offboarding of users Logs and tracks issues via Jira Service Desk and maintains historical records and related problem documentation. Consults with other technical teams to explain software errors or to recommend changes to programs. Tests software and hardware to evaluate ease of use, functionality and whether product will aid user in performing work. Writes and revises technical documentation and procedures. Conduct software and physical hardware audits. Help users and leadership host meetings in office when requested. Update and maintain accuracy of technical assets Requirements & Qualifications To perform this job successfully, an individual should meet the following minimum requirements and qualifications: Prior Experience in a Helpdesk environment Experience with Windows and/or Mac operating systems Experience with Entra ID/Azure AD Experience with Office 365 Experience with Microsoft Intune or Jamf is a plus Some scripting experience preferred with PowerShell or Bash Excellent written and oral communication skills with internal customers Able to handle multiple tasks in a fast-paced environment and willingness to go the extra mile to solve customers problems Willingness to take initiative and follow-through - with strong organizational skills and attention to detail Able to provide hands-on or remote support in a timely fashion Able to update and manage technical assets 4 days on site in the Bangalore office, 1 day remote Key Competencies Independent problem-solving ability, and ability to creatively solve complex problems High level organizational and communication skills High level critical thinking and knowledge of escalation procedures Work calmly under pressure and maintain composure Excellent customer service and people skills Takes ownership of projects Physical Demands and Working Conditions Work is typically performed in an office environment with some physical demands, such as standing for long periods of time, bending, stretching, lifting and carrying up to 50 lbs., and normal exposure to everyday risks and discomfort requiring common safety precautions. Bangalore Karnataka India

To independently manage the site operations at Kolshet plot B- IThink & Supremus buildings.

In these roles, you will be responsible for: Add, delete modify, test data in systems based on client source files based on moderately complex to complex business rules Ensures accurate and timely completion of transactions to meet or exceed client SLAs Identify and resolve both regular and non-routine problems or escalate to more proficient team members. Apply financial domain knowledge (indicative list AP/AR, Fixed Asset, AP Helpdesk, Cash Apps etc.), theoretical concepts to undertake problem solving Works on preparation of SOPs Develops tactical and operational plans to achieve key milestones in the project Collaborating with management or other team members as appropriate to proactively address service issues and concerns Requirements for this role include: University Degree - Preferred Accounting Graduates. At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. Preferences: - Ability to communicate (oral/written) effectively in a professional/office setting. Commerce graduate with Accounting as a compulsory subject. Effective troubleshooting skills Ability to perform complex rule based data conversion work across different areas in the F&A domain. 2-5 Years of experience is required Required schedule availability for this position is Monday-Friday 05:30 pm to 3:30 am. Required shifts within that range could include 2pm to 12pm and 6pm to 4am The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend s based on business requirement.

Hiring Now: International Voice(Service Desk) | Hyderabad | Global MNC About Us You & I Consulting We are a premium talent partner to 64+ Global MNCs across India, hiring in domains like Retail Operations, Buying & Merchandising, Analytics, Finance, and Supply Chain. Our client for this role is a globally renowned retail brand, known for its innovation, sustainability, and people-first culture. Location: Hyderabad (Work from Office) CTC: Up to 6 LPA Qualification: Any Graduate Experience: Fresher/Exp both can apply Company: Leading Global Retail MNC Job Type: Full-time | Permanent Open Roles: Service Desk To Schedule Your Interview Kindly Call Or whtapp on the below mentioned number now :- Contact Person - Rit - (7047160133) Job description *Required Min 0 to 5 years of technical Skill Set Desktop & Technical troubleshooting knowledge *Qualification- Min. Graduation in any stream, 10+2 with Exp Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills Key Skills Required: IT Service Desk experience 0-5yrs Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc.) Understanding of Windows 7 & 10 operating system Assisting with configuring/troubleshooting of Software and Hardware Experience working with ServiceNow to log, track, close tickets Experience in resolving IT issues via phone/email/chat Excellent telephone etiquettes and customer service Excellent troubleshooting skills Knowledge of Microsoft based operating systems with emphasis on Windows X Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, Multi-functional devices (MFD) , Mobile & Tablets) Willingness to work in any shifts including night shifts and weekends Accountable to answer customer requests and assisting customer either by over the phone, email, chat or Web Should be flexible for voice support Basic knowledge about Systems, backup and Network *Work From Office (only) To Apply Call on Rit - (7047160133) / Or Whatsapp on the same Number with your details in the below mentioned format ***Though We Try and Answer The Calls Immediately, but Due to Heavy Call Flow The Below Numbers Might Be Busy At Times. In case you find the number busy, please WhatsApp your details to us in the below format: - Rit - (7047160133) Name- Mobile number - Mail - Highest Qualification Highest qualification University Name Total work experience - Date of birth- Current Organization- Preferred Location Last CTC- Expected CTC: *Interested candidates can even refer their friends or relatives provided the criteria *FOR interview Call Now our HR Specialist: @ ** Rit - (7047160133) (call or WhatsApp) Note: If the line is busy, please drop a WhatsApp message and we will get back to you at the earliest. Referrals Welcome! Know someone who fits the bill? Share this post and help them grow their career!

Basic Call Handling experience in help desktask and customer support role, technique to handle offie automation products, and monitoring system, ability to diagnose resovle basic technical issues

As an ITS Support Engineer at Amazon, you'll be the go-to expert for corporate employees, providing seamless end-to-end services and frictionless on-site technical support to ensure uninterrupted productivity. With an advanced understanding of IT standards, systems, and equipment, you'll work independently or collaboratively to manage projects, adapt quickly to new processes, and serve as a mentor for escalations. Your role involves engaging with Amazonians across teams, diagnosing and resolving a wide variety of specialized hardware and software issues, and implementing successful solutions. As part of the Amazon Helpdesk, you'll be the first point of contact for technical questions and problems, working with service managers and staff to maintain internal solutions and manage on-premises infrastructure. This dynamic position requires strong communication skills, technical and analytical competencies, and above all, a customer-obsessed mindset. you'll have the opportunity to develop your career while supporting Amazons unique corporate infrastructure, service platforms, and employees, making you a crucial part of the IT Services Team in maintaining the companys innovative and efficient work environment. As a dedicated IT Support Professional, responsibilities encompass providing comprehensive ticket-based, walk-up, and remote Help desk support across Amazons multi-site environments, while delivering high-quality, hands-on troubleshooting and resolution of technical issues. The role involves managing service provider engagements, overseeing routine processes including new hire onboarding, computer lifecycle management, asset inventory, imaging, warranty support, and hardware recycling. Key functions include participating in process development and implementation, researching and deploying new hardware/software solutions, and evaluating system health through log analysis. Critical responsibilities include providing on-call support for high-severity incidents and serving as an escalation point of contact for the team, while assisting with activities to triage and escalate system or network outages to minimize downtime. The position requires effective understanding and execution of change management activities in a high-availability environment, along with active collaboration with partner teams and vendors on continuous improvement projects, defining requirements, and managing execution to deliver operational excellence and value. The role demands strong problem-solving skills, a commitment to expanding technical expertise, and staying current with IT policies and emerging technologies to ensure optimal system performance and reliable IT service delivery. A day in the life Seeking a customer-focused IT Support Associate who excels in Windows/Mac/Linux OS deployment, remote technical support, and comprehensive user hardware/software/peripheral assistance, while demonstrating expertise in LAN troubleshooting and hardware asset management. The ideal candidate will maintain detailed documentation while handling a high volume of urgent requests, displaying innovation, energy, and adaptability in new processes. They must be self-motivated, able to work independently with minimal supervision, and maintain high productivity levels while managing ambiguous situations. This role requires someone who combines strong technical capabilities with genuine curiosity, commitment to team success, and an initiative in delivering hands-on IT support across all platforms. 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience and experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting or installing corporate AV systems Microsoft MCSE, MCITP Systems Administrator (Active Directory) experience ITIL Knowledge Experience in Linux, Microsoft, and network systems administration Experience working with AV technologies such as Extron, Crestron, BiAmp, Cisco, Shure and Poly; control systems, DTP systems, matrix switchers, extenders and audio DSPs Excellent troubleshooting, problem-solving and diagnosis skills with a strong understanding of signal flow Experience with network technology including video and audio over IP (eg Dante/AES) Candidates should be results oriented and delivery focused with demonstrated experience working with corporate users and engineering teams. Analytical abilities and proven problem-solving skills; must be a real troubleshooter who excels at spotting issues and monitoring problems. Ability to establish and build healthy working relationships and partnerships with peers, customers, vendors and suppliers Excellent communication, interpersonal and presentation skills, both oral and written communication Strong prioritization and organizational skills with attention to detail Ability to multi-task and handle multiple priorities in an innovative and fast paced environment. Strong verbal and written communications skills, including an ability to effectively communicate with both business and technical teams. Ability to manage high priority projects Ability to travel up to 10% At least 5 years of related industry experience in an enterprise environment. Candidates should be results oriented and delivery focused with demonstrated experience working with corporate users and engineering teams. Analytical abilities and proven problem-solving skills must be a real troubleshooter who excels at spotting issues and monitoring problems. Ability to multi-task and handle multiple priorities in an innovative and fast paced environment. Strong verbal and written communications skills, including an ability to effectively communicate with both business and technical teams. Significant experience supporting users and their hardware and software. Experience with AD Systems Administration in a mixed operating system environment Chrome OS, Windows and Unix. Knowledge of networking hardware and concepts. Crestron DMC-T or DMC-E Certification ITIL Certified SynAudCon Training CTI-P101 Foundations of Crestron Programming Certification CompTia Network+ and Cisco Certified Network Associate (CCNA) Additional Certifications or formal training by AV manufacturers (eg, Crestron, Extron, Biamp, QSC, Cisco, Dante, etc)

Job Summary: We are hiring Technical Support Executives for L1 and L2 roles. The position involves handling customer queries, troubleshooting technical issues, and ensuring high customer satisfaction. Key Responsibilities: Handle inbound calls and log tickets. Troubleshoot issues using remote tools. Escalate unresolved problems. Maintain documentation and update systems. Ensure timely and professional customer support. Requirements: Graduate or equivalent. 0 to 5 years of experience in tech support/service desk. Good communication in English and local language. Basic IT knowledge and problem-solving skills. If you are interested kindly reach out to me on Ershad.Shaikh@dieboldnixdorf.com

You will be joining SystemsPlus as an L1 Service Desk Support in Pune - Magarpatta with a hybrid work model. As an immediate joiner with 1-3 years of experience in IT Service Desk - Helpdesk, you will demonstrate excellent communication skills including active listening, empathy, technical proficiency, and professionalism both verbally and in writing. Your responsibilities will include providing in-depth Technical Support, advanced troubleshooting for Desktop, Active Directory, Outlook Configuration, O365 Applications, Printers, Scanners, DL, Shared Mailbox, etc. You will handle Remote Support Services, Desktop Support, and Technical Support while utilizing knowledge of ITIL V3, V4, and ticketing tools such as CA Service desk, Service Now, Jira, Azure DevOps, Fresh desk, etc. It will be essential for you to have a good understanding of SLA, ticket triaging, and handling escalations, along with experience in dealing with International clients or customers. Your role will involve providing remote customer service support and collaborating with Global IT teams within established timelines. You should be capable of working without direct supervision, be open to 24X7 rotational shifts, and available to work on weekends in rotational shifts. Additionally, you must have the ability to comprehend the urgency and priority of reported issues or given situations, and be willing to work from both the office and home in a Hybrid model. If you meet these requirements and are interested in this opportunity, please drop your CV at madeleine.mehta@systems-plus.com.,

Hiring for International Customer Support Work for the Worlds Largest Internet Organization Hurry !! Location: Hyderabad Work Mode: Work From Office (WFO) 5 Days a Week Saturday & Sunday fixed off Shifts: Rotational Shifts (Including Night Shifts) Immediate Joiners Required Education: 10+2 and above Experience: 0 to 6 Years (Freshers Welcome) Job Role: International Customer Support Executive Join the global process of the worlds leading internet and search engine organization. Provide customer support to international clients via calls in a dynamic and professional environment. Salary & Benefits: CTC: 3 LPA to 4.5 LPA Night Shift Allowance: 3,000/month Performance-based Incentives 2-Way Cab Facility Free Meals Saturday & Sunday fixed off Candidates will get oppurtunity to sit in client office Key Responsibilities : Handle international customer queries through voice process Provide exceptional support and resolve customer issues efficiently Maintain service level standards and adhere to company policies Interview Mode: Virtual How to Apply: To schedule your interview, Call or WhatsApp our HR Specialist :- Swagata 9609667716 Send your details in the following format: Name Qualification Total Experience (if any) Current Location Contact Number Available Joining Date How to Apply / Schedule an Interview: , Call or WhatsApp our HR Specialist - Swagata : 9609667716 Note: If the line is busy, please drop a WhatsApp message and we will get back to you at the earliest. Referrals Are Also Welcome!

Profile: Technical Executive Key Responsibilities: ATM Application Management. Responsible for monitoring the Transactions of the ATM machine. Troubleshoot software related problem of ATM machine. Research & analysis of incident. Addition, Deletion & Update of ATM machines and card Configuration. Coordinate with developer team for implementation of Updates. Providing logs of the ATM machine & status reports to the Bank. Plans and schedules the installation, de-installation and relocation of the company's ATM machines. Coordinates with data processing, outside vendors and other operational areas as required. Only Male Candidates can Apply

Below is the Job Description Requirements: Descent Communications Skills (Verbal and Written) Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues or network concerns. 2. Diagnose, Prioritize, Troubleshoot and Resolve IT incidents reported by the users via Telephone, Chat, Email or Walk-Ins. Who is Eligible : Any Graduate/Post-Graduate(Full time) Who is Not Eligible : Under Graduate / Distance Learning Graduate / Yet to appear final year exam / Already attended the Interview for this position in last 6 Months. Please share your updated profile to process further. Please feel free to reach me directly on my official email : Sachin.Narayankar@wipro.com

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Mandatory Skills: TIS Service Desk.

Overview Key Responsibilities Collaborate with other members of the Sodexo on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper. Collect all closed work orders to close the calls. Produce reports based on the data collected, through produced work orders, for Sodexho and the Client Receive and answer all incoming calls/mails/papers reporting complaints or work requests Log in the call through the software, which in term generates work orders Set up reports with all collected data coming from the work orders for the Client as well as for Sodexo for controlling, transparency and information purposes Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations Maintain the confidentiality and security of all data and information relating to the facility Maintain professional appearance at all times Qualification : HSC/equivalent or Diploma holder or Graduate Minimum 2 years experience in any facility management company or in a hospitality industry. Excellent knowledge of Word and Excel Excellent customer service skills Excellent communication skills Ability to deal with various types of people Effective time management skills Interested candidates can share resume on Chaitanya.sonavane@sodexo.com or 8160517746 Tagged as: front office executive Before applying for this position you need to submit your online resume . Click the button below to continue.

Overview Are you a person who can make daily interactions feel like a breeze? In this role, you ll be in charge of one of the busiest places in the fitness club the front desk. You ll give our visitors a warm welcome and guide them along the way. In other words, you will set the benchmark in giving our fitness club a good first impression. Throughout the day, you will also handle all incoming and outgoing calls. Therefore, it is essential to remain professional and polite in the way you present yourself, from appearance to behavior. Being at the heart of the business: Maintaining and updating records and databases are also part of your basic daily routine. These include call tracking and client contacts. Much of your time will also be spent on general admin activities and other help desk tasks. Sound like you? To apply, you need to be: A highly skilled professional A graduate in any discipline. Some experience in front desk management or reception is beneficial. Be pleasant and smart in handling client queries. A strong customer service focus is a prerequisite for this job. You should have skills that can help you ease your interactions with a wide range of clients. An outstanding multitasking talent also provides a perfect complement to your skill set. In proximity to BTM layout. An interest or passion for fitness is an added advantage. Apply today! Tagged as: front desk, receptionist Before applying for this position you need to submit your online resume . Click the button below to continue. About Fit Max Pro We truly believe in the transformation power of fitness. And we believe fitness should be accessible to everyone, everywhere. We love helping people realize they can push through limitations they think are there & transform into something far greater than they thought they could be. Based on principles of physiology, biomechanics, and kinesiology, we design Innovative customized workouts for specific personal fitness goals. Whether you have exercised before, have a history of ailments like high or low blood pressure or coronary disease, or are absolutely fit, we create a balanced exercise program depending on your current fitness level and take into consideration your medical background. We constantly update and make necessary changes to your regimen, Depending on your improvement and needs, with our training program and motivation. We ensure you achieve the best possible results. Phone 9513396655 Related Jobs Front Desk Executive MZM LEGAL LLP Mumbai, Maharashtra Full Time 2023-09-16 FRONT DESK EXECUTIVE DHORAJIA PROJECTS LLP AHMEDABAD Full Time 2024-02-12 Receptionist Rawls Salon Redefined Faridabad Full Time 2023-12-17

An Internet Marketing Service Company Customer Support / Help Desk Click to Apply

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: AI Service desk. Experience: 1-3 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk. Experience: 1-3 Years.

> Role Purpose Principal Consultants are expected to have a deep area of consulting expertise, with a good understanding of the clients business landscape and an ability to manage the delivery of consulting solutions that achieve clear business value. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations. Principal Consultants develop and support closure of sales opportunities through their consulting expertise and client relationships. The Principal Consultant must achieve high personal billability. Do Consulting Execution An Ambassador for Wipro tenets and values Consulting Project manager or equivalent, manages teams of consultants/work streams and quality assures other work streams/projects/programs Client focused and tenacious in approach to solving client issues and achieving clients objectives. Demonstrates the experience of a well rounded consultant. Flexible in approach and ability to coordinate resources with expertise in various areas Responsible for work stream budgets and assuring quality of deliverables Seen as a trusted advisor to senior clients and secures great feedback from clients Decisive and directive delivery focus with a can do attitude , demonstrates both hard and soft skills Coaches, mentors and motivates team and client staff , build trust and confidence through focus on quality and delivery Effective at engaging with clients, extracting information, e.g., developing facilitation and communication skills Responsible for ensuring project administration is up to date e.g., SoW, tagging, etc. Business development Ensures high levels of individual utilisation achievement in line with the levels expected as part of the goal setting process Sells laterally and vertically when operating. Regularly identifies leads and converts them into opportunities and proposals Builds relationships and has an effective network of client contacts at buying level. Leads marketing and prospecting activities to populate the sales funnel for specified accounts Regularly participates in sales meetings. Builds relationships with client managers, applies competitive intelligence to further Wipro footprint in accounts Leads smaller scale meetings with sales teams, leads proposal development to a high standard working with sales teams as appropriate Contributes and leads RFP/RFI efforts by leveraging Wipros global footprint and end to end consulting capability Consistently plays a key role in opportunity identification, raising potential pursuits to practice leadership team, helping them proactively in pursuits Thought Leadership Develops insight and develops point of view into chosen industry and technology trends, ensures they are shared with the wider practice/GCG in one of the various channels. Leads assignment thought leadership Ensures a track record is written up of own assignment and, where appropriate, ensures it is written up as a case study. Responsible for ensuring use in sales Contribution to Practice/Wipro Continually delivers all Wipro admin in a timely manner (timesheets, appraisals expenses, etc.,) Demonstrates contribution to internal initiatives Ensures the team leverages IP and knowledge assets from the central knowledge repository of Wipro and GCG and promotes reuse Proposes new service offerings/capabilities Contribution towards go-to-market solutions to deliver tangible business outcomes or breakthrough in industry segment Coaches and mentors junior consultants Monitors and curtails talent attrition Drives engagement with other consulting and delivery teams to both enhance collaboration and help design and deliver tailored Client solutions with desired impact Demonstrates value by identifying and following through on innovation and thought leadership opportunities Creates reusable IP/assets and makes self visible as a thought leader Deliver Strategic Objectives Parameter Description Measure(Select relevant measures/ modify measures after speaking to your Manager) Deliver growth in consulting revenues Support business performance for direct consulting against relevant quarterly/annual targets Lead end-to-end sales cycle for specific pursuits Improve quality of consulting by flawlessly leading/delivering strategic advisory/transformation engagements along with ownership of client expectation management, quality control and delivery assurance, issue management, client insight and value capture, work planning and execution, and effective client communications % Revenue Achievement (actual vs. target) % of Personal Utilisation Achievement (against target) No. of RFI/RFPs responses led/supported No. of strategic advisory and transformation engagements delivered No. of referenceable clients, testimonials Average CSAT, PCSAT across projects Generate Impact Enable pull through business/ impact for Wipro through front end consulting engagements/deal pursuit/client relationships Number and value of downstream opportunities generated/converted for GCG and larger Wipro Grow market positioning Elevate Wipro positioning in existing accounts through thought leadership and actively contributing to clients strategic transformations Lead the development of thought leadership/offerings/assets for the practice to support business growth Eminence and thought leadership demonstrated through content, citations and testimonials Number of white papers authored, evidence of assets like Repeatable IP, Frameworks & Methods authored/contributed Number of senior level thought leadership sessions/ roadshows with clients and industry forums delivered from the front Provide consulting leadership to accounts Generating growth and integration across the consulting services, growing client relationship profile and supporting the achievement of the Wipro-wide account objectives Work with GCP/CCP/GCG Account Lead/Account team to grow consulting service portfolio, ensuring integration of propositions and collaboration across GCG Number of credible business side relationships built in client organizations Number & $ value of integrated consulting deals supported Mandatory Skills: Business Dynamics Consulting. Experience: 8-10 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: SD - Remote Desktop Support.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures et Mandatory Skills: TIS Service Desk.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: HWS (Empl Helpdesk)).