2080 Helpdesk Jobs - Page 8

Basic Function Provide a helpdesk service to handle all queries via telephone or email. Record all queries with unique identification references, identifying problems and relevant issues, assessing them, and making decisions to resolve the issues. Work within established procedures with minimal supervision. Identify common themes from queries and recommend process improvements to reduce the number of queries. Performance Parameters Process performance as per agreed KPIs Attendance & Schedule adherence Team objectives and accomplishment of assigned goals Primary Interactions Internal Assistant Manager/ Lead Assistant Manager, for the purpose of reporting performance, escalation handling, clar...

Graduate in Commerce / MBA ; Work Experience Requirements: ;1 to 2 years of AP/Procurement/T&E/ Helpdesk experience Responsibilities: Should be able to process PO and Non-PO Invoices Should have knowledge about workflow systems (Ariba will be preferred) Should have knowledge about Oracle (Not mandatory) Should be able to resolve invoice exceptions Should have understanding for 3 way and 2 way match Should be able to perform tasks as per guidelines provided in SOP/DTP Ability to prioritise multiple activities with strong analytical skills Should be able to work under strict deadlines to manage client expectation Should be able to highlight concerns and share ideas ;

Job Requirements:High School Diploma or GED equivalent required3+ years hands-on Billing experience in high volume environmentIntermediate skills in Microsoft Word, Excel and OutlookAbility to follow standard operating proceduresAbility to work tight deadlines while maintaining accuracyTeam player, flexible, enthusiastic, and proactiveGood organizational and time management skillsAbility to listen, communicate (written and verbal), and follow-up effectively with all staffing levels as well as internal and external customersAbility to demonstrate integrity and the use of good judgment to handle the confidential nature of duties, tasks, and informationAbility to practice outstanding customer s...

Basic Function Provide a helpdesk service to handle all queries via telephone or email Record all queries with unique identification references, identifying problems and relevant issues, assessing them, and making decisions to resolve the issues Work within established procedures with minimal supervision Identify common themes from queries and recommend process improvements to reduce the number of queries Performance Parameters Process performance as per agreed KPIs Attendance & Schedule adherence Team objectives and accomplishment of assigned goals Primary Interactions Internal Assistant Manager/ Lead Assistant Manager, for the purpose of reporting performance, escalation handling, clarifyi...

Should be able to process Travel & Expense ReportsShould have knowledge about end-to-end T&E process Should have knowledge about Oracle (Not mandatory) Should be able to resolve expense exceptions Should have understanding for manual expense report processing Should be able to perform tasks as per guidelines provided in SOP/DTPAbility to prioritise multiple activities with strong analytical skills Should be able to work under strict deadlines to manage client expectationShould be able to highlight concerns and share ideas

Education requirements: Graduate in Commerce / MBA Work Experience Requirements: 1 to 2 years of AP/Procurement/T&E/ Helpdesk experience Responsibilities: Should be able to manage Ariba Supplier registration and catalogue managementShould have knowledge about workflow systems (Ariba will be preferred) Should have knowledge about Oracle (Not mandatory)Should be able to manage supplier set-up and maintain master recordsShould have understanding for different tax forms for vendor set-upShould be able to ensure compliance with procurement policies Should be able to perform tasks as per guidelines provided in SOP/DTP Ability to prioritise multiple activities with strong analytical skillsShould be...

Job Description1) Candidate should have good written and verbal communication in English2) Agent should be able to handle international customers calling in and understand US voice accents with at least two+ years in voice process3) Needs to have at least one to two years working experience on a reputed ITSM tool (Service now/ JIRA/ SolarWinds/Remedy, etc)4) Basic Business Etiquette5) Understanding of Incident Management processes in a large enterprise6) Relevant experience in contributing to first call resolution(FCR) MTTR, CSAT on Helpdesk calls 7) Customer Centric approachExp 2- 5 yearsJob Responsibilities include:1) Ticket logging for all the issues and requests received2) Ensure standar...

Position: Assistant Vice President Global Technology Role: AVP ServiceNow Solution Architect Exp Required: 10-15 Years Job Summary: We need a highly skilled ServiceNow Solution Architect to lead the design, building, and upkeep of our companys ServiceNow projects This role is key to improving how we use ServiceNow, making sure everything works smoothly, and driving new ideas The ideal person will have deep ServiceNow knowledge, be a strong leader, and have a history of delivering successful ServiceNow projects Qualification: B Tech / MCA or equivalent Certifications: Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS) Certified Application Developer (CAD...

We are looking for a level 2 Help Desk Analyst The analyst will be responsible for driving helpdesk metrics (FCR, MTTR, CSAT, etc)Should act as a POC for escalation calls ResponsibilitiesMonitor performance and report on metricsOversee day-to-day operation, ensure SLA is met Motivate and inspire team members, fostering a sense of collaboration and accountability Manage Help Desk SOPS and address training needs in the team Clear concise communication - should have 3+ years of voice experience and 1 year in a supervisor roleAbility to work under pressure and manage multiple tasks simultaneously Requirements and skillsWillingness to work in a 24 x 7 shift based scenarioTicket logging for all th...

Technical support - Pure voice 24X7 any 9 hours shift 5 days working 2 rotational off Location - Thane (no relocation allow, Mumbai) Grad fresher or HSC 6m Expn Strong communication in English salary - 28k Soni -99207 32944/soni@careerguideline.com

Management services to BACI in support of their business needs in accordance with the Service Levels, and Key Performance Indicator requirements Manage Facility Management team in the delivery of services especially all help desk issues user services. To assist in the maintenance of the premises including any designated financial, maintenance, procurement, and asset vendor management. Develop an understanding of and sound working relationships with key representatives of the client and key suppliers/service providers with whom you operate in support of the site. Specifically manage the role of the Facility executive, Front office Executive, the Janitorial and technical team Deliverable Role/...

As Assistant Manager Soft Services, you will play a pivotal role in supporting the Facilities Management operations across assigned sites. Your responsibilities will include: Providing administrative and operational support to the FM team. Ensuring timely and accurate reporting for assigned facilities. Acting as the escalation point for FM-related issues. Managing Helpdesk operations and guiding operators on escalated concerns. Coordinating logistics and setup for client meetings, conferences, and VIP visits. Overseeing Mailroom, Front Office, and Housekeeping services to maintain high standards. Conducting regular facility rounds to identify and resolve service issues. Supervising cafeteria...

Job Summary: The AVI-SPL Onsite Support Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. Essential Duties and Responsibilities: Setup/breakdown of conference spaces to meet the customers event needs Perform preventative maintenance task to help maintain customer spaces Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans. Responsible for job site documentation as needed Perform support tasks in a timely and quality conscious manner Work with inte...

Business Unit: Cubic Corporation We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic. com. Job Details: Job Summary: Analyzes complex business problems to be solved with automated systems, specifically in SAP PP /QM /ME/MII applications. Provides technical expertise in identifying, evaluating, and developing systems and procedures that are cost effective and meet user requirements. Configures system settings and options; plans and executes unit, integration, and acceptance testing; and creates specifications for systems to meet business requirements. Designs integration between SAP and other business applicati...

Process Specific Skills Basic Accounting Knowledge Excellent Advanced Excel Knowledge Understanding of different business functions and how they work Excellent Email writing skills Leadership qualities with a proactive and solution-oriented mindset. Experience in shared services or global finance operations. Soft skills Excellent Analytical and Organizational Skills Management skills Excellent communication skills in English (written & spoken both) Self-disciplined, Self-driven and result oriented Team work/ Managing Self / Adaptability Ability to multi-task Education & work experience Requirements Bachelor s/ master s degree in finance, Accounting, Business Administration, or related field....

Dear Candidate, We are hiring for IAM SERVICE DELIVERY role at HCLTech, Nagpur . Please see the below job description and revert with your updated CV in case you find it suitable. GRADE/ ROLE/ SALARY As per relevant experience and last drawn CTC. To be discussed during the interview. Job Description: Admin-IAM SERVICE DELIVERY Job Summary The IAM Service Delivery Administrator plays a critical role in ensuring the effective support and operations of Identity and Access Management services. This position is responsible for independently resolving tickets, providing on-call support, and performing root cause analysis to enhance customer satisfaction and operational efficiency. Key Responsibili...

Hiring for Multiple Roles! Phone Banking Officer Customer Relationship Manager Service Assurance Manager Escalations Manager Video KYC Officer Virtual Relationship Manager Personal Banker on Call Apply Now Call: 9773553319 Simran 8080126356 Ekta Required Candidate profile No Field Job! Work from the bank’s own contact center handling customer queries over the phone. Knowledge of banking processes, credit cards, insurance, or mutual funds is a plus. Visit: www.hyfly.in

Hiring for Multiple Roles! Phone Banking Officer Customer Relationship Manager Service Assurance Manager Escalations Manager Video KYC Officer Virtual Relationship Manager Personal Banker on Call Apply Now Call: 8080126356 Ekta Required Candidate profile No Field Job! Work from the bank’s own contact center handling customer queries over the phone. Knowledge of banking processes, credit cards, insurance, or mutual funds is a plus. Visit: www.hyfly.in

Job Opening: Phone Banking Officer (Bank Payroll) Location: Andheri / Thane / Vashi Shift: Day Shift | Work from Office Salary: Up to 4 LPA (Based on Interview) Process: Inbound / Outbound Graduates (Freshers can apply) Call 9773553319 Simran Required Candidate profile Handle inbound and outbound customer calls professionally Assist customers with account queries, transaction details & basic banking services Escalate unresolved issues to the appropriate department Perks and benefits Bank Payroll Bonus Many more

*You & I Consulting has always been in the spotlight for getting placed in 64+ MNC's PAN India. We are hiring for:- International Voice / Semi Voice / Helpdesk Locations :- Gurgaon / Bangalore / Mohali Interview Mode :- Virtual CTC :- 3.75 To 8 LPA Qualification: Any Graduate / 10+2 Is also eligible *FOR interview Call Now our HR Specialist: - @ Poonam - 7585981660 / Parvej - 7384126324 (call or whts app) IMMEDIATE JOINERS REQUIRED!! JOB DESCRIPTION: Exp. - 0 To 8 Year of International Voice Experienced Are Welcome. * Help customer via calls / emails / chat * Calling for payment on overdue invoices for buckets in scope * Doing maintenance on the account * Handling accounts / payment queries ...

Sodexo Food Solutions India Pvt. Ltd.ces is looking for Associate - Helpdesk to join our dynamic team and embark on a rewarding career journey Provide technical support and assistance to end-users for software, hardware, and network issues. Log, prioritize, and resolve helpdesk tickets using ticketing systems. Troubleshoot problems over the phone, via email, or in person. Escalate unresolved issues to higher-level technical teams. Document resolutions and update knowledge base for common issues. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details direct...

Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client by Sodexo Key Responsibilities - Collaborate with other members of the Sodexo on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper. - Collect all closed work orders to close the calls. - Produce reports based on the data collected, through produced work orders, for Sodexho and the Client - Receive and answer all incoming calls/mails/papers reporting complaints or work requests - Log in the call through the software, which in term generates work orders Set up report...

Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client by Sodexo Key Responsibilities - Collaborate with other members of the Sodexo on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper. - Collect all closed work orders to close the calls. - Produce reports based on the data collected, through produced work orders, for Sodexho and the Client - Receive and answer all incoming calls/mails/papers reporting complaints or work requests - Log in the call through the software, which in term generates work orders Set up report...

Hi, We have a walk-in interview for International voice support. Walk-in date - Oct 27 & Oct 28 2025. Walk-in time - 11am to 3pm Address: Foundever TRIL Infopark Ltd, 1st floor Block-C Hardy Tower Ramanujan IT SEZ, Rajiv Gandhi Salai, Tharamani, Chennai Contact person - PRITHVI(HR) - 7200620857 Salary and Benefits: Freshers 19k take home per month plus 1800 as performance bonus (Salary not negotiable) Experienced Rs 21000 take home per month plus 2000 as performance bonus (Salary not negotiable) Two way free cab facility for both pick and drop(*25 km radius) Requirements : Experience: 0 to 5yrs (Any industry and freshers are welcome) Education: +2 / Higher secondary & above Exceptional spoke...

Overview The Helpdesk (HD) agent has as main objective to receive (logging), managing, resolving and closing Incidents / Service requests from end users using the myBUY tool. Incident Management process includes: Identification & Logging - Categorization & Prioritization - Initial Diagnosis & Assignment - Investigation & Diagnosis - Resolotion & Recovery - Closure - Review. The HD agent will be part of a team of #2 HD agents. Scope for the HD agent is AMESA. Responsibilities The role is responsible for Incident (INC) Management: Incident identification and recording Classification and initial support to the Users for the Incident Investigation and diagnosis of Incidents Escalation procedures...