2080 Helpdesk Jobs - Page 7

Hiring for Multiple Roles! Phone Banking Officer Customer Relationship Manager Service Assurance Manager Escalations Manager Video KYC Officer Virtual Relationship Manager Personal Banker on Call Apply Now Call: 8080126356 Ekta Required Candidate profile No Field Job! Work from the bank’s own contact center handling customer queries over the phone. Knowledge of banking processes, credit cards, insurance, or mutual funds is a plus. Visit: www.hyfly.in

Job Opening: Phone Banking Officer (Bank Payroll) Location: Andheri / Thane / Vashi Shift: Day Shift | Work from Office Salary: Up to 4 LPA (Based on Interview) Process: Inbound / Outbound Graduates (Freshers can apply) Call 9773553319 Simran Required Candidate profile Handle inbound and outbound customer calls professionally Assist customers with account queries, transaction details & basic banking services Escalate unresolved issues to the appropriate department Perks and benefits Bank Payroll Bonus Many more

The primary responsibility of L1 support is to handle basic queries and resolve straightforward issues. These could include password resets, software installations and general troubleshooting. Required Candidate profile Handle common and straightforward issues via phone, email, or chat. Perform basic troubleshooting tasks like password resets, account setups, and software installations. Perks and benefits Spot offer quick joining

Job Summary Excellent communication skills (written and verbal) Ability to communicate correctly and clearly with all customers Excellent documentation skills Good comprehension skills ability to clearly understand and state the issues customers present Responsibilities Ability to concentrate follow customers issues without distraction to resolution Good composition skills ability to compose a grammatically correct concise and accurate written response Work successfully in a team environment as well as independently Ability to use a desktop computer system Familiarity with Windows Microsoft Office & Browsing Internet resources Excellent typing skills Excellent customer service skills includi...

technical support engineer who can provide support through email chats and phone basic knowledge of SQL excellent problem solving analytical and communication skills also good in troubleshoot complex problem and ensure seamless support experience.

Must have good knowledge for HRO Domain Manage Data Entry for various transactions on Ultipro Kronos and UKG Audit Self work Maintain the required SLAs in terms of TAT and Accuracy Handle EE query (EE helpdesk) Basic hygiene of following the Goals and achieving the same Ability to work with a diverse group of employees and individuals Knowledge of Microsoft Word, Excel. Demonstrate Customer Orientation. Ability to answer inquiries on own initiative by effective use of relevant written data and information

Job Description: Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues of any apple product. Ask customers targeted questions to quickly understand the root of the problem Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prep...

Responsibilities: * Manage service desk operations * Maintain high customer satisfaction ratings * Provide proper details and maintain excel, word format data sheet * Coordinates with customers and generating ticket via ticketing tool system

Dear Candidate, Job location: Hyderabad Exp: 0-4 year Job Description for Help-desk Support Engineer: One Liner : Fluent in Spoken & Written English (B1 CEFR level minimum). Basic troubleshooting skills and foundational ability to identify and resolve tech problems, by following basic steps and readily available instructions. Must Have Skills : English Proficiency: Must be proficient in both written and verbal English, equivalent to CEFR Level B1 (proficient). This includes the ability to, Hold clear, spontaneous, and productive conversations via phone. Write detailed, grammatically correct support emails and chat responses. Communicate complex technical issues to non-technical users in an u...

JD for Tech Support: Should have Service Desk Knowledge with strong communication Skill. Must have handled Physical/Virtual Servers. Know how to reboot, troubleshoot. Have strong knowledge on Patching (Either SCCM/ CMS or Kaseya or any other tools).8 System Admin knowledge on Cloud and On-prem Infrastructure. Should have moderate/fair knowledge on O365 admin centre, Intune, Exchange Online, Teams Admin Centre, Azure. End user issues troubleshooting. Should have SOC (Security Operations) knowledge to handle 'Phishing Simulation' other security Alerts. Knowledge on any monitoring tool such as 'Logic Monitor' / 'Solar Winds' / 'Datadog' / 'Site 24/7' etc. On-Prem (must know AD, Domain Controlle...

Sodexo Food Solutions India Pvt. Ltd. is looking for Helpdesk Executive to join our dynamic team and embark on a rewarding career journey Customer Support:Respond to user inquiries and provide technical assistance through various channels such as phone, email, chat, or in-person Troubleshoot and resolve hardware and software issues promptly Guide users through step-by-step solutions and ensure a positive customer experience Issue Resolution:Diagnose and analyze technical issues reported by users Escalate complex problems to higher-level support personnel when necessary Document all troubleshooting steps and solutions for future reference Technical Troubleshooting:Identify, research, and reso...

Job Opening: Phone Banking Officer (Bank Payroll) Location: Andheri / Thane / Noida Shift: Day Shift | Work from Office Salary: Up to 4 LPA (Based on Interview) Process: Inbound / Outbound Graduates (Freshers can apply) Call 9137797705 Hrutika Required Candidate profile Handle inbound and outbound customer calls professionally Assist customers with account queries, transaction details & basic banking services Escalate unresolved issues to the appropriate department Perks and benefits Bank Payroll Bonus Many more

Hiring for Multiple Roles! Phone Banking Officer Customer Relationship Manager Service Assurance Manager Escalations Manager Video KYC Officer Virtual Relationship Manager Personal Banker on Call Apply Now Call: 8080126356 Ekta Required Candidate profile No Field Job! Work from the bank’s own contact center handling customer queries over the phone. Knowledge of banking processes, credit cards, insurance, or mutual funds is a plus. Visit: www.hyfly.in

Role Overview: At NationsBenefits, you will be leading the transformation of the insurance industry by developing innovative benefits management solutions. Your focus will be on modernizing complex back-office systems to create scalable, secure, and high-performing platforms that streamline operations for our clients. As part of our strategic growth, you will be involved in platform modernization, transitioning legacy systems to modern, cloud-native architectures that support the scalability, reliability, and high performance of core backoffice functions in the insurance domain. Key Responsibilities: - Lead the end-to-end management of IT helpdesk projects, ensuring they are completed on tim...

Job Description: As a Customer Support Specialist for D2C/eCommerce brands, you will have the opportunity to utilize your 3 years of experience in customer support to handle customer queries efficiently. Your role will involve resolving issues related to orders, delivery, returns, and refunds within the specified SLAs. You should possess clear communication skills in English and Hindi, with knowledge of regional languages being an added advantage. Your empathetic problem-solving approach will be crucial in ensuring customer satisfaction. Key Responsibilities: - Handle customer queries across email, chat, and calls - Resolve issues related to orders, delivery, returns, and refunds within SLAs...

Role Overview: As a Senior Observability Analyst at Procore's Data, Technology & Security team in Bangalore or Pune, you will play a crucial role in defining and implementing the observability strategy to ensure the performance and reliability of the global platform and IT services for employees and customers. Reporting to the Director of End User Services & ITSM, Ganesh Annaswamy, you will lead monitoring and alerting efforts, drive incident management, and focus on operational excellence. Key Responsibilities: - Lead the development and maintenance of monitoring dashboards, alerts, and KPI/SLI reporting for network devices, cloud services, and critical infrastructure components. - Act as a...

Maintain and operate all electrical and electronic equipment installed Ensure 100% compliance with equipment Operating & Maintenance instructions Manage and operate equipment s where applicable Prevent disruptions due to lack of maintenance and operations Incident Management and Reporting: Report critical disruptions within 5 minutes and other equipment failures within 15 minutes Complete and submit incident reports within 24 hours for all equipment breakdowns or failures Respond to major incidents within 2 hours Preventive Maintenance and AMC Management: Implement annual AMC schedules, ensuring completion within the proposed timeframe Execute a 52-week Planned Preventive Maintenance (PPM) s...

Work as a Service Desk/ helpdesk/desktop support Engineer. Will provide technical assistance to Global users Recognize, diagnose, research, isolate, and resolve problems through engaging discussions with users. Troubleshoot and resolve technical issues related to operating systems, MS Office applications, email, special applications, Internet connections, and hardware/peripheral equipment Route more complex problems to our internal next-level IT support staff by following correct process and procedures. Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis Work in night shifts, to support users in USA and various other locations. What You Will N...

As Assistant Manager Soft Services, you will play a pivotal role in supporting the Facilities Management operations across assigned sites. Your responsibilities will include: Providing administrative and operational support to the FM team. Ensuring timely and accurate reporting for assigned facilities. Acting as the escalation point for FM-related issues. Managing Helpdesk operations and guiding operators on escalated concerns. Coordinating logistics and setup for client meetings, conferences, and VIP visits. Overseeing Mailroom, Front Office, and Housekeeping services to maintain high standards. Conducting regular facility rounds to identify and resolve service issues. Supervising cafeteria...

Job Description Position Title/Responsibility Level Associate , Sales Audit Function Finance Operations Reports to Lead Assistant Manager Finance Operations Supervisor Asst Manager Permanent/ Temporary Permanent Span of Control N A Location Bangalore, India Basic Function The position is responsible to perform variety of accounting functions related to Sales Audit- Retail Follow-up with Client for timely receipt of resolutions Maintain data and records in accordance with accounting standards & principles Exposure to following areas will be preferred in O2C Process: Cash Application Store Query Attending Bank reconciliation and Receivable reconciliation Month end close activities Essential Fu...

At least 2-3 years of experience in F&A Accounts payable ;and Commerce graduate with al least 15 years of education Language requirement ; English Candidate should have worked ;the domains of AP Indexing ,Vendor Reco , Help desk and Payments . Candidate should have knowledge of al the three way match , PO ;non PO invoices , GR/IR etc Candidate should have worked on of SAP FICO in invoicing , Indexing and payment run Candidate should have the ability to scan through contracts and match relevant terms and conditions with the invoice Candidate should have experience in workflow management, and should be able to validate and identify right cost center and GL accounts Candidate should have ;exper...

Download invoices from email or electronically, Process invoices in ERP, work on discrepant invoices and identify reason for mismatch, prepare pending items reports on defined frequency and share it will clients, work with client team to improve clearance rate. ;Support in vendor statement reconciliation, AP helpdesk and other account payables support activities. Should have experience of working on industry recognized ERPs (for eg SAP, PeopleSoft, D365, Media ocean). Past experience of working in Media accounting preferred.

Experience in managing difficult and different exceptions within processProficient in MS OfficeReview/QC tasks performed by associatesHands on experience in Issue resolution and escalation managementStrong Experience in Oracle, ARIBAResponsible to manage exceptions, disputes and queriesAbility to train and provide feedback to peers ;as SMEDetailed knowledge of AP/ Procurement/ T&E, helpdesk and Vendor Master Track aged items & perform follow-ups with business, internal ;stakeholders & suppliersShould be able to work under strict deadlines to manage client expectationEnsure compliance with procurement policiesIdentify process gaps and recommend improvements

The position is responsible for performing a variety of accounting functions related to Sales Audit- RetailFollow-up with Client for timely receipt of resolutions Maintain data and records in accordance with accounting standards & principles Exposure to following areas will be preferred in O2C Process:Cash ApplicationStore Query AttendingChargeback ManagementComplete ReconciliationsMonth End Close work and,Other Adhoc tasks ; Essential Functions ; Store Queries - To ensure all tickets raised in Helpdesk are attended and resolved ;Resolutions to Chargeback cases ;To ensure accurate data entry for Missing TransactionsPerform Cash Balancing with accurate data entry and perfect matching of sales...

Should be able to respond queries related to Invoice processing and Expenses Should have knowledge about workflow systems (Ariba will be preferred) Should have knowledge about Oracle (Not mandatory) Should be able to manage helpdesk queries withing agreed timelines Should be able to co-ordinate with Invoice processing and payments team for complex items Should be able to perform tasks as per guidelines provided in SOP/DTP Ability to prioritise multiple activities with strong analytical skills Should be able to work under strict deadlines to manage client expectation Should be able to highlight concerns and share ideas Should be able to communicate with customer and third party suppliers ;