903 Helpdesk Jobs - Page 7

Job Title: Technical Support Executive (Chat Process) Employment type: 6 Months Contract Work Location: Work From Office (Koregaon Park, Pune ) Shift Type: Night Shift NOTE: This is a Technical Support - Chat Process role for our Cloud Help Desk product and this position requires to Work From Office (Mon - Fri) in the night shift from our office located at Koregaon Park, Pune. Essential Attributes to do this job: Technical Expertise: Strong understanding of IT concepts, networking, and cloud-based applications. Troubleshooting Skills: Ability to diagnose and resolve issues efficiently. Customer Support Experience: Proven track record in a technical support role, preferably in SaaS or IT environments. Communication Skills: Ability to explain complex technical issues in a clear, concise manner to both IT professionals and non-technical users. Problem-Solving Mindset: Analytical thinking to investigate issues, identify root causes, and provide effective solutions. Documentation Abilities: Experience in creating clear knowledge base articles, FAQs, and detailed support tickets. Multi-Tasking: Capable of handling multiple customer inquiries and prioritizing urgent issues. Teamwork: Able to work well with other teams, including product development and engineering, to escalate and resolve issues. Adaptability: Ability to quickly learn new technologies and stay up to date with product updates. Customer-Focused Attitude: Empathetic and patient when assisting users, ensuring a positive support experience. Optional (Preferred) Attributes: Help Desk Experience: Prior experience working with ITSM tools especially Cloud help desk. Cloud Knowledge: Understanding of cloud platforms like AWS, Azure, or Google Cloud. SQL & Database Knowledge: Basic experience querying databases for troubleshooting purposes. Security Awareness: Knowledge of best practices for cybersecurity in cloud applications. Certifications: ITIL, CompTIA, AWS, or other relevant IT certifications. Scripting & Automation: Familiarity with PowerShell, Bash, or Python to potentially automate troubleshooting tasks. Experience in a Fast-Paced Environment: Comfortable with a high-growth company or experience in a startup. Multilingual Abilities : Proficiency in additional languages to support global customers. Shift Timings: Rotational Shift 06:30 PM IST to 03:30 AM IST (Night Shift) 09:00 PM IST to 06:00 AM IST (Night Shift)

Dear Candidate, We are having Walkin Interview on 21st July 2025 (MONDAY) Role & responsibilities Employer Service Helpdesk (Helpdesk Operator) Resolve Queries through Software/tools (Attend calls) Preferred candidate profile Graduates (Any stream) Fresher with good communication skills (AK) (good spoken English is mandatory) Individuals with 6 months experience in customer service will be considered for the requirement. Willingness to work in rotational shifts - 6.30am -3.30am - 9.30an -6.30pm - 12.30pm -9.30pm (Dinner will be provided) - 9.30pm 6.30am (Dinner will be provided) Shift timing will be fixed for 1 month Office Location - Goregaon (Mumbai) Week Offs : 1 week off (Roster will be shared for the same) Shift and Week off would remain constant for 1 month Person to Meet: Kavita Bhatia (HR) Kindly carry the hardcopy of your updated resume. Preferred candidate profile Graduate (Any field)

A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit www.enterprisedb.com EDB is seeking a detail-oriented and proactive IT Service Desk Analyst with a specialized focus on IT Asset Management (ITAM) and Global Logistics. In this role, you will be a central point of contact for our internal users, managing the lifecycle of our IT assets across the globe, while also providing exceptional technical support. The ideal candidate will possess a strong foundation in service desk operations, a keen eye for asset tracking, and experience navigating the complexities of international shipping and logistics. What your impact will be. Global Logistics: Coordinate the domestic and international shipping of IT equipment to our offices and remote employees worldwide. Collaborate with third-party logistics providers and customs brokers to streamline our global logistics processes. Track shipments and proactively manage any customs or delivery issues to ensure timely arrival. Manage the reverse logistics process for asset returns, redeployments, remote storage, and asset disposition. IT Asset Management: Oversee the entire lifecycle of IT hardware assets, including procurement, deployment, tracking, maintenance, and disposal. Maintain an accurate and up-to-date inventory of all IT assets in our asset management system. Conduct regular audits and reconciliations of IT assets to ensure compliance and accuracy. Assist in the development and enforcement of IT asset management policies and procedures Service Desk Operations: Serve as the first point of contact for IT support requests from employees via tickets, phone, and email, ensuring a high level of customer service. Troubleshoot and resolve a variety of hardware, software, and network issues. Document, track, and monitor all support incidents in our IT Service Management (ITSM) system. Create and maintain user accounts and permissions within various company systems. Develop and update knowledge base articles to empower users to self-serve. What you will bring. Experience: 2+ years of experience in an IT service desk or helpdesk Demonstrable experience with IT asset management principles and tools (e.g., Jira Service Management, WorkspaceOne, Snipe-IT). Proven experience with global logistics, including international shipping and customs procedures. Technical Skills: Strong knowledge of Windows and macOS operating systems. Proficiency with Google Workspace and Okta. Familiarity with remote support and endpoint management tools. Soft Skills: Excellent problem-solving and analytical abilities. Strong organizational skills with a meticulous attention to detail. Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. Ability to work independently and manage multiple priorities in a fast-paced environment. Preferred: Experience working in a fully remote global organization. EDB is committed to supporting our employees overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2025! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits. We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We d love to hear from you and we want you to apply! EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company s integrity. EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee. #LI-Remote #BI-Remote

We are looking for ServiceDesk Engineer for Noida Experience: 2 to 6 Years Location : Noida Please send updated resume below mail ID : nikithaa@infinite.com Roles And Responsibilities: Enable and guide end users in using self-help tools for basic software and hardware issues. Support incident and service request reporting. Assist with password reset tools and account recovery processes. Respond to how-to queries and fulfill routine service requests (e.g., password resets, account unlocks, VPN connectivity, Teams, outlook issues, Basic troubleshooting). Log, categorize, and track incidents and requests to closure. Handle escalated issues requiring specific application knowledge or advanced troubleshooting. Run diagnostics and perform remote support for complex incidents. Coordinate field services for part ordering and desk-side visits as per client policies. Ensure proper documentation and escalation to Level 2 support when necessary. Preferred candidate profile

Service Desk Analyst Experience: 3+ Years Job Overview Our Analysts are a valued member of the Managed Services team providing daily system support for desktop hardware, operating systems and applications, installation, and modifications. Analysts troubleshoot system and end user problems, act as the primary contact for customers for monitoring and job scheduling of the customer environment, manage user accounts, perform limited desktop maintenance, research, and develop effective and logical solutions considering operational policies and information assurance requirements. Duties and Responsibilities Take client phone calls from US and other countries, open Incident or Request tickets Actively monitor the ticket queue, proactively identifying, classifying, and responding to incidents and requests Triage customer calls per specified severity levels Execute first attempt to resolve the customer call Troubleshoot end user hardware, operating system and remote access Investigate and troubleshoot technical issues across a diverse range of datacenter and cloud technologies Perform User Account management including creation/deletion of user accounts, resetting passwords and group membership Use existing best practice guides, Standard Operating Procedures, and work instructions to guide your work Detailed notetaking of troubleshooting steps performed Fulfill administrative duties to support Service Desk operations, including proper ticket handling, maintaining documentation and adhering to communication standards Skills Required Minimum 2 years (3+ preferred) Help Desk/Service Desk experience, preferably at the enterprise level, supporting internal and external users. Windows 10/11, Windows Server OS Must possess a basic understanding of identity and access management services such as Active Directory or Entra ID. Microsoft Azure / 365 applications and services OR Google Workspace/G-Suite Familiar with and experience working in Virtual Desktop environments such as Citrix, Vmware HorizonView and Azure Virtual Desktop (AVD) Working knowledge of troubleshooting network and remote access issues Troubleshooting end user hardware including laptop/desktop, Printers, docking station and remote access Core troubleshooting - the ability to Independently figure out the root of a problem through logical methodology and process of elimination. Additional Requirements Must be proficient at English, both written and verbal Must be able to read and understand technical documentation such as Knowledgebase Articles (KBAs), Standard Operation Procedures (SOPs) and "How To" guides Experience with ServiceNow or similar ITSM/Ticketing platform Enjoy providing excellent customer service Working knowledge of troubleshooting remote access issues Excellent verbal and written communication skills (active listening skills) Ability to articulate and speak with clear voice Ability to understand the Customers business objectives Ability to understand and accept that the Customers issues affect the business Enjoy problem solving Must have empathy with end users Team player Professional code of conduct Ability to deal with stress Experience with remote monitoring and management a plus

Mega Walk in Drive in Sodexo-Pune Male/Female Experienced candidates Sodexo is now hiring for multiple open positions in Facility & Hospitality department like Store Manager, Store Keeper, Hospitality Manager, Housekeeping, Front desk, F&B Supervisor/Executive, GRE, CDP, Cook, Chef, Facility Soft & technical services, Food safety, HR, Procurement or Buyer in all over Pune. We have arranged Mega walk in drive on th May 2025 for Male/Female candidates- Fresher/Experienced both. Walk in Date: 25th July 2025 Walk in Time: between 10:00 am to 03:00 pm Walk in Drive Venue: Sodexo India Service Pvt. Ltd. BSB Capital S No 80, Abhimanshree Chowk, Baner Rd, Sakal Nagar, Pune, Maharashtra 411007. Contact HR Name: Swapna Suryawanshi Email ID- swapna.suryawanshi@sodexo.com Important Note: Candidate should be in Formal dress, should carry 2 copies of resume, Aadhar card, Educational docs, previous or current employment docs.

Position : Help Desk support (L2) level Permanent Role Work location : Chennai ( City office) Prime Location. Interview Process : Face to Face Mandatory Mode : Work from office / (Rotational Shifts) mandatory. RESPONSIBILITIES University degree in the field of computer science, information sciences, or related field and/or a minimum of 4 to 6 equivalent work experience. Exceptional knowledge of computer hardware. Deep-seated experience with Windows desktop operating systems. Working knowledge of a range of diagnostic utilities/ should have worked in MNC Companies. Solid relationship management and performance management skills. Ability to motivate and direct staff members and subordinates. Strong understanding of the organizations goals and objectives. Exceptional written and oral communication skills. Ability to conduct research into a wide range of computing issues as required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language to non-technical staff and end users. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment. should be willing to work in rotational shits Looking for Short Joiners with Good Communication skills. And who is presently residing and working in chennai and who can take Face to Face intws need only apply: Mail : krishnan.g@talentfocuz.com

Provide L1/L2 technical support via calls. Troubleshoot hardware/software issues, resolve tickets, and ensure SLA compliance. Use tools like ServiceNow. Collaborate with teams to deliver timely IT solutions and excellent customer service.

We are Hiring for Technical support ( voice ) !! Work from office Qualification : Grad / UG ( Min 6m exp ) Location:Bangalore Salary:upto 5.8L Shifts :Rotational walkin Interview Call or whatsapp manya @ 9901777673 / 6364808230 / 9606521172 Required Candidate profile Looking for Excellent communication skills in English Candidates with International voice exp are preferred Interested candidates share your resumes to Careers@Glympsehr.com

Helpdesk Analyst at Grade-7 Position in Service Desk - Must be a Graduate. B.Tech/B.E or any other technical degree preferred Overall 4 to 5 years of SD experience and experience of handling a team Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Basic Technical TS skills Job description: Provides Technical and Team guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures. Should possess good analytical/ technical knowledge. Location : Bangalore(whitefield) and Noida (144) Position: : Permanent with NTT DATA Salary Grade 4 :4.8 Lpa+ 10% varaible Grade 5.97 LPA +10% varaible Rotational Shifts One side cab and one side shuttle Immediate Joiner wo can join within a month Milki bisht 9151206474 Email id milki.bisht@nlbtech.in

Helpdesk Analyst at Grade-7 Position in Service Desk - Must be a Graduate. B.Tech/B.E or any other technical degree preferred Overall 4 to 5 years of SD experience and experience of handling a team Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Basic Technical TS skills Job description: Provides Technical and Team guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures. Should possess good analytical/ technical knowledge. Location : Bangalore(whitefield) and Noida (144) Position: : Permanent with NTT DATA Salary Grade 4 :4.8 Lpa+ 10% varaible Grade 5.97 LPA +10% varaible Rotational Shifts One side cab and one side shuttle Immediate Joiner wo can join within a month Milki bisht 9151206474 Email id milki.bisht@nlbtech.in

Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order If so, then you might just be what were looking for. Reporting to the facility manager, youll provide efficient and cost effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick up timeand that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick up. Youll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, youll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, youll be in charge of filling our log books upon arrival to the clients site, but leaving out any excess mileage. Serving as a go-between among teams Being a part of the JLL family, youll be constantly collaborating with teams across the boardespecially in this role. As the person in charge, youll be central in supporting the transport team at the clients facility. Youll also be responsible for keeping in touch with our vendor supervisors. In addition, youll keep a record of important transport-related phone numbers. Also part of your scope is to prepare work orders and assign a unique reference number for each transport request. Your superior analytical skills will also prove handy, as youll look into and prepare daily, weekly and monthly transport reports.

Role - You will be responsible for the seamless service delivery of tax processes as per the agreed service levels. You will be expected to ensure the accuracy in processing the data and strict adherence to SLAs. About the Business Unit - Pierian s Domestic F&A Business Unit offers shared service model of financial and accounting and compliance services to clients across different industries in India. The focus is on maintaining books of accounts, filing of periodic returns under relevant laws like Direct Tax, GST, FEMA/RBI, Company Act., etc. Preparation and circulation of monthly financials and customized reports with the clients. Conducting Payroll Helpdesk and addressing queries. Regular interaction with the clients, coordinating with bankers for cross border transactions, preparation of annual financial statements, coordinating with auditors. Providing excellent services through continuous process improvements and by way of Centre of Excellence (COE) model The group of qualified accounting professionals having relevant experience are delivering accounting and compliance services as per agreed SLA in different industries, which enable the team to establish trusted strategic partner to the clients. Our scope of engagement typically includes the following: Finance and Accounting Compliance management Record to Report Payroll Services Finance controllership Your key responsibilities include - Reviewing TDS Returns timely and accurately. Ensuring soft copies of Form 16A are shared with the AP team. Responding to complex TDS queries. Reviewing Tax Audit reports, advance tax workings and account books for tax compliance. To prepare and file ITR. To prepare form 15CA&CB. Filing SFT returns. Assisting team lead in assessment proceedings. To excel in this role, you need to have- Hands-on experience in managing tax processes (end to end), with an understanding of basic accounting principles. Working knowledge of Oracle Applications (desirable) in tax or in any other financial ERP. It will

Location: Bangalore Type: Full-Time Reports to: Founder & CEO About us BIK is a unified platform for eCommerce brands combining email, WhatsApp, SMS, Instagram DMs, helpdesk, and AI chatbots into one powerful solution. We own 28% India s market share and rapidly growing in markets like Australia, Middle EastAs we build the category of AI-native customer engagement, we re looking for a Head of Product Marketing to craft compelling narratives, define our positioning, and enable GTM success. What You ll Own 1. Positioning & Messaging Define and evolve BIK s positioning in the International markets like Australia positioning alongside Manifest AI Build crisp, differentiated messaging that resonates with eCommerce founders, marketers, and CX heads. 2.GTM Strategy Partner with Product, Growth, and Sales to plan launches, campaigns, and enablement Own go-to-market plans for new features, verticals, and geographies Create sales playbooks, battlecards, one-pagers, and decks 3.Competitive Intelligence Track and analyze competitor strategies, pricing, and product evolution Arm Sales with win/loss data and sharp differentiation 4.Content & Storytelling Collaborate with content and design to bring stories to life across web, email, social, and paid Support founder-led storytelling with strategic input for events, PR, and investor decks 5.Customer & Market Insights Conduct market research, win/loss interviews, and customer calls to keep BIK close to the market pulse Distill insights into product direction and GTM campaigns You Might Be a Fit If You... Have 5-8 years of B2B SaaS product marketing experience, preferably in WhatsApp, MarTech, or Helpdesk tools Have led GTM launches, built battlecards, and shaped roadmaps using market insights Think in customer personas and speak in stories, not feature lists Collaborate seamlessly with Product, Sales, and Growth teams Have a portfolio of content, decks, positioning docs, or product launches Why Join BIK Lead product marketing end-to-end for a fast-scaling, AI-powered commerce platform Work directly with the founder and executive leadership on high-impact initiatives Play a key role in shaping the GTM engine as BIK expands across three continents Step into a role with high ownership and visibility where your work will directly influence revenue, product direction, and brand narrative

Job Title: Service Support Executive Company: Zaco Computers Private Limited Web: www.zacocomputer.com Contact : 9321709162 ( Call / Whatsapp) Location: Goregaon, Mumbai About: Zaco Computer Pvt Ltd is established in 2000, we provide the best IT hardware, server hard drives, server motherboards, IT server maintenance, new and refurbished servers along with IT Solutions for the corporate world. We simplify all complexities and offer our customers the best software and hardware solutions to support them with their problems related to information technology. Our goal is to offer our customers the right solution at the right price without compromising on quality. Responsibilities and Duties JD for Service Support Engineer To manage and own the incoming ticket queries until resolution. To coordinate with the clients and the field engineers. To provide technical support to clients, if required. To organize and schedule service calls across locations in India including remote locations. To schedule service calls in coordination with the client and align appropriate field engineers for such service calls. To ensure that the engineers report on-site on time with proper tools and required inventories for scheduled service calls, and finish the given task on time. To plan and maintain the inventory/spares of AMC customers. To conduct quality checks of inward inventory and accordingly make the report. To work efficiently as a team member. To prepare, maintain and update the data related to service calls and data of the engineers. Experience for Installation/Support of Servers, Storages & Networking (DELL. HP. IBM, SUN etc) will be more preferable. Required Experience, Skills and Qualifications Bachelors degree in any field. Experience to work on Excel. Require knowledge in computer hardware parts. Fluent in English Communication.

Role & responsibilities Service Request Management: Log, prioritize, and assign service requests related to IT systems, facilities, and commercial operations, ensuring adherence to SLAs. ncident Resolution: Provide first-level support for hardware, software, and facilities-related issues, troubleshooting problems and escalating complex cases to appropriate teams. Customer Communication: Maintain clear and professional communication with users via phone, email, or chat, ensuring they are informed about the status of their requests. Documentation: Maintain accurate records of all interactions, including service requests, resolutions, and feedback, using helpdesk software. Reporting: Generate and analyze reports on service request trends, response times, and user satisfaction to identify areas for improvement. Training & Support: Assist in onboarding new employees by providing orientation on IT systems and facilities usage.

Service Desk Associate - English India - Bengaluru, working from office Competitive Salary & Benefits Role Overview The Service Desk Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Role Responsibilities Manages customer interactions & records reported issues in the ITSM Identifies issues, apply fixes and investigate root causes using internal instructions. Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner Key Skills Ideally University education, preferably technical degree, or Microsoft certifications Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications Experience of providing Hybrid (Office and Remote) IT support is an advantage Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills Good communication and customer service skills Fluency in English language Flexibility to work shifts if required Benefits Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package Working for a top 5 company in the industry worldwide Company culture focused on the employee wellbeing The opportunity to grow a career in Monitoring/Infrastructure Learning & Development platforms

Req ID: 329918 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - ITIL to join our team in Bangalore, Karn taka (IN-KA), India (IN). Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. -typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. -Shift: Rotational shift. Qualification: Graduate with minimum 6 months experience in a technical support role -basic MS troubleshooting. -Basic computer knowledge. -Basic TS on networking. -Basic technical skills for troubleshooting on issues related to computers. Requirements : - 6 Months of experience. - Good Communication Skills. - rotational shift. - Basic Technical TS skills.

Req ID: 329917 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Representative - Fresher to join our team in Bangalore, Karn taka (IN-KA), India (IN). Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. -typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. -Shift: Rotational shift. Qualification: Graduate with minimum 6 months experience in a technical support role -basic MS troubleshooting. -Basic computer knowledge. -Basic TS on networking. -Basic technical skills for troubleshooting on issues related to computers. Requirements : - 6 Months of experience. - Good Communication Skills. - rotational shift. - Basic Technical TS skills.

Back to search results Previous job Next job JOB DESCRIPTION Since year 2003, Oceaneering s India Center has been an integral part of operations for Oceaneering s robust product and service offerings across the globe. This center caters to diverse business needs, from oil and gas field infrastructure, subsea robotics to automated material handling & logistics. Our multidisciplinary team offers a wide spectrum of solutions, encompassing Subsea Engineering, Robotics, Automation, Control Systems, Software Development, Asset Integrity Management, Inspection, ROV operations, Field Network Management, Graphics Design & Animation, and more. In addition to these technical functions, Oceaneering India Center plays host to several crucial business functions, including Finance, Supply Chain Management (SCM), Information Technology (IT), Human Resources (HR), and Health, Safety & Environment (HSE). Our world class infrastructure in India includes modern offices, industry-leading tools and software, equipped labs, and beautiful campuses aligned with the future way of work. Oceaneering in India as well as globally has a great work culture that is flexible, transparent, and collaborative with great team synergy. At Oceaneering India Center, we take pride in Solving the Unsolvable by leveraging the diverse expertise within our team. Join us in shaping the future of technology and engineering solutions on a global scale. Position Summary The main purpose of this position is to provide technical support to queries associated with ROV, Survey, C-NAV and AGV equipment. It includes Database Management using helpdesk and knowledge base software, assisting in troubleshooting using available resources and preparing customized reports for management. Duties And Responsibilities ESSENTIAL Resolve queries associated with ROV, Survey, C-NAV, and AGV equipment and real-time troubleshooting using available documentation & resources. Handle HLS calls for providing support to onshore and offshore operations maintaining set SLAs Issue License Key s to customers for data subscriptions using C NAV Software tools maintaining set SLAs. Prepare, revise, and verify technical procedures/documentation for addressing issues/ requirements of offshore and onshore personnel. Prepare a Technical database based on inputs from Subject Matter Experts and previous data of queries/ issues resolved for future reference. Database Management using helpdesk and knowledge base software like Peoplesoft, Business Intelligence, Smart Sheets, etc with precision. Prepare customized reports and dashboards for Operations, Commercial Bidding, Technical Departments, and Senior management. Identify, Evaluate, and Interpret trends for detailed analysis of data. NON-ESSENTIAL Onsite assistance to the Lead engineers/supervisor for ROV and AGV International projects etc. Undertake continuous improvement training programs and specific projects as instructed by management. Assist Engineers with all technical support functions. Handle escalated queries from Administrators. Assist with any other duties as and when required. SAFETY Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to proactively ensure a safe working environment. Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems. Proactively identify workplace hazards and suggest improvements to enhance the safety and quality of the work environment. OTHER Perform the assigned tasks with due diligence and precision following the guidelines of the Integrated Management System of the company. Eliminate waste of whatever form, to suggest the use of more environment friendly substances and better practices and contribute to the continuous improvement of the work environment . Qualifications REQUIRED B. TECH in ELECTRONICS /ELECTRICAL/MECHANICAL Engineering (E) Able to work in rotational shifts 42.5 hours (weekly) (Morning, Evening, Night & Weekends) (E) Knowledge of MS-Office and computer fundamentals (E) Must be willing to Work from office as and when needed. DESIRED 0 1 year experience in Support Operations (P). Knowledge, Skills, Abilities and Other Characteristics Excellent Verbal & Written Communication Skills in English Creative thinking and teamwork skills. Possessing a proactive, positive, can-do attitude. Gives and receives constructive feedback. Able to perform multitasking. Ensures that others involved in a project or effort are kept informed about developments and plans. In addition, we make a priority of providing learning and development opportunities to enable employees to achieve their potential and take charge of their future. As well as developing employees in a specific role, we are committed to lifelong learning and ongoing education, including developing people skills and identifying future supervisors and managers. Every month, hundreds of employees are provided training, including HSE awareness, apprenticeships, entry and advanced level technical courses, management development seminars, and leadership and supervisory training. We have a strong ethos of internal promotion. We can offer long-term employment and career advancement across countries and continents. Working at Oceaneering means that if you have the ability, drive, and ambition to take charge of your future - you will be supported, and the possibilities are endless. Add To Cart

Job Description Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com . The incumbent to provide administrative and accounting support in Account Payable arena. The person should have sound knowledge of Account Payable process and related activities. He should have hands on knowledge of SAP ERP along with expertise in MS Office (outlook, excel, word power point etc...). The incumbent will play key role in creating strong relationship with the buyers and requestors to resolve day to day vendor queries and invoice/payment related issues to ensure invoice are timely processed and paid. The incumbent will look to process improvement ideas and initiative and take lead to implement those to achieve process efficiencies. Continuously keep himself updated with the changes in the bank regulatory changes as well as change in tax laws as local legal compliances which impact AP processes. Solves complex administrative problems requiring breadth/ depth of accounting or finance knowledge Qualifications Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Requires higher education or specialized training/certification, or equivalent combination of education and experience. Requires extensive knowledge and skills to complete specialized tasks. Minimum Qualification - B.com with 3 - 5 yrs of experience in Accounts Payable Area Have good knowledge of different Accounts payable function (from processing to Invoice on hold, payments. handling invoice related issues, Helpdesk queries etc...) SAP ERP knowledge is preferred Well versed with MS office (outlook, excel, word power point etc...) Should have sound Accounting knowledge Proficiency in communication (both Written and verbal) Additional Details This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https: / / careers.agilent.com / locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: No Shift: Day Duration: No End Date Job Function: Finance

Ability to understand the issues raised by clients, reproduce them, troubleshoot and reply to clients promptly. Should have the ability to prioritize and respond promptly to clients independently in written English.

for a dedicated and proactive Support Desk professional to provide essential support during and after the application implementation process. This role focuses on assisting clients with technical issues, troubleshooting, and ensuring that the implementation of applications is seamless. The ideal candidate will have strong communication skills and a deep understanding of the application setup and usage to offer timely and efficient support. Key Responsibilities: 1. Post-Implementation Support Provide ongoing support to clients after the application implementation to ensure smooth operations. Troubleshoot issues related to system configurations, functionalities, and performance. Offer guidance on the proper usage of the implemented applications to ensure clients maximize value. 2. Technical Issue Resolution Respond to client inquiries, issues, and concerns related to the application setup. Log, track, and prioritize all support requests through the designated ticketing system. Resolve application-related issues and escalate complex cases to senior technical teams as necessary. 3. User Assistance and Training Assist clients with user access issues, configuration settings, and workflow questions. Provide training materials and resources to clients to help them become proficient in using the application. Conduct training sessions, if needed, to ensure that users understand all relevant features and processes of the implemented application. 4. Documentation and Knowledge Base Management Document common issues, resolutions, and FAQs to build and maintain an internal knowledge base. Update user manuals and troubleshooting guides based on recurring issues or new application features. Maintain detailed records of each support request for tracking purposes. 5. Client Relationship Management Maintain clear and professional communication with clients to keep them informed about the status of their support requests. Ensure client satisfaction through regular follow-ups and proactive issue resolution. Build long-term relationships with clients to foster trust and confidence in the support provided. 6. Application Monitoring and Feedback Monitor the performance of applications post-implementation and report any critical issues to the technical team. Gather client feedback on the implemented solution to identify areas for improvement or additional support needs. Assist the implementation team in refining the deployment process based on support desk insights and feedback. 7. Collaboration with Implementation and Development Teams Work closely with the implementation and development teams to ensure seamless deployment and troubleshooting. Provide insights and feedback from clients that may contribute to future application enhancements or updates. Requirements Requirements Experience in a support desk or customer service role, preferably in application implementation or IT support. Strong technical knowledge and troubleshooting skills, with experience supporting cloud-based applications (e.g., Zoho, CRM, ERP systems). Excellent communication and interpersonal skills to interact with clients and internal teams. Ability to understand and explain technical concepts in a simple, clear, and concise manner. Familiarity with ticketing systems (e.g., Zoho Desk, Zendesk, Freshdesk) and customer service management tools. Strong problem-solving skills and ability to manage multiple support requests efficiently. Basic knowledge of business processes and how they relate to application implementation (CRM, Sales, Marketing, etc.).

Are you passionate about service excellence? Would you love to work for a global organization that is doing more good for people and planet? IFF is a global leader in food, beverage, health, biosciences and sensorial experiences. We are seeking an experienced Travel and Expenses Specialist to manage travel related activities for employees across IFF. Your Focus: As a Specialist based out of our Finance Shared Service Center in Hyderabad, India, you will be responsible for providing excellent customer service to employees related to T&E inquiries and efficiently address inquiries from employees regarding policies, processes and systems. The role reports to Operations Leader. How will you contribute: Provide excellent customer service to employees related to T&E inquiries Efficiently address inquiries from employees regarding policies, processes and systems. Provide support of the expense software. Educate and train travelers and BU personnel on the proper procedures for expense reporting and reimbursement and the past due guidelines. Reconcile, research and support credit card accounts. Helpdesk/ Customer Service Strong oral and written communication Research and resolve issues regarding traveler set-up or misapplied payments. Interact with peers and various management levels to address any credit card or expense inquiries To ensure that all Corporate Card Payments are reviewed and paid on time. Ensure Compliance to Corporate Travel Policy: Review soft limits and audit flags to reduce risk and ensure compliance to travel policy and local tax and legal guidelines Assist Corporate Security and Corporate Audit in review of specific cardholder account reviews Educate BU personnel and travelers on best practices of expense reporting, past due accounts and traveler terminations Monitor various reports for compliance Miscellaneous Travel processes: Troubleshoot and resolve issues regarding batches or payment failures. Improvise process by adding new activities or by eliminating non-value steps. Provide/generate T&E reports/dash boards which will depict T&E spend. Subject matter expert on corporate credit card program and employee expenses. Perform reconciliations on credit card end to end process. Review outstanding charges and communicate outstanding charges to employee & Shared Services financial leads. What will you need to be successful: B. Com. Or Equivalent finance bachelor s degree in accounting with minimum of 3+ years of experience in travel and expense. Proficiency in Microsoft Office Suite, with emphasis on Excel Prior experience with Travel and Expense Product Concur and TMS preferred. Should be decent in verbal and written communication. Working knowledge of Microsoft Tools - MS Excel, Word, and PowerPoint is a must. Flexible to work in regional shifts. Flexible and adaptable to changing business needs and requirements. Must be able to work well under pressure and have a strong understanding of business process and systems. Well organized and time management skills. Ability to succeed in a team environment. Excellent attention to detail and problem-solving skills.

Hiring for Multiple Roles in Banking & Customer Service Phone Banking Officer Customer Relationship Manager Escalations Manager Virtual Relationship Manager Personal Banker on Call Call Sanika: 9082104424 Visit: www.hyfly.in Required Candidate profile No Field Job – Work from Bank’s Own Contact Center Solve customer queries over phone. Knowledge of Banking processes, Credit Cards, Insurance, Mutual Funds is a plus. Locations: Andheri | Thane|Noida Perks and benefits Bank Payroll Performance Bonus No Field Work