666 Helpdesk Jobs - Page 7

If you are interested in moving to BPO or are already working there but looking for job change , please get in touch and we will be very happy to assist you. HIRING FOR CHANDIGARH & MOHALI LOCATION PLZ CALL SOURABH @ 9779924404 Rotational / Night Shifts for International process Your Dream Career can take a shape right here Exciting Opportunity for Top Talent to Work In Multinational BPO Graduates or BE/ B-Tech with basic Technical Trouble shooting Skills can apply for International Process Candidates with minimum qualification of 10+2 are also welcome to Apply but they must posses Excellent Communication Skills in English We are Hiring Customer Support Associates to work for the Inbound International BPO process @ Gurgaon & Chandgarh location Candidates looking for first time job or job change are also attracted to work in BPO because of the healthy work environment & employee friendly culture of BPO Industry. Handsome Salary with Incentives 5 Days work International. Domestic 6 Day Week Work Growth Opportunity for those who want to work long term State of Art Infrastructure , Fully Air Conditioned. Cafeteria, Gym, ATM & other facilities within premises Located in centre of town with good public transport facility Good PG accommodation available nearby office. Note :- We don't any kind of Fee or Registration Fee or any other charges for our services Best Regards, Sourabh Bakshi Connecting The Dots +91 9779924404

Technical Voice Process | Service Desk Criteria-Any Grad with min 1 year exp in Int. Technical Support/Service Desk CTC-4 to 6 LPA + Variables WFO-5 Days Working 24*7 Shifts Immediate Joiner Location-Bangalore & Pune Excellent Comms Required

The HR Operations Temp Resource is responsible for providing critical administrative and operational support to the HR team, ensuring the smooth execution of daily HR processes and activities. This role plays a key part in managing the end-to-end employee life cycle including onboarding, compliance, leave management, employee engagement, and exit processes. Designed to support the HR function during peak activity periods or special projects, the position ensures consistency, efficiency, and compliance in all HR operations. Your Key Responsibilities 1. Employee Onboarding Manage end-to-end onboarding, including PID creation and system access to ensure a smooth Day 1 for new hires. Conduct Day 1 inductions, including floor walks and document collection. 2. New Hire Coordination Collaborate with the recruitment team to ensure a seamless transition from offer acceptance to joining. Schedule introductory meetings with the new joiner s manager, buddy, and IT team. 3. HR Reporting Analytics Generate routine HR reports on metrics like headcount, turnover, and attendance. Assist in creating dashboards and presentations for HR leadership, and support data entry tasks. 4. Compliance Legal Support Organize quarterly POSH committee meetings, take minutes, and lead awareness sessions. Manage IC member appointment letters and ensure submission of POSH annual returns by January 31st. Coordinate monthly PF Helpdesk sessions and assist with statutory returns and audits. 5. Internal Communication Recognition Oversee updates to the India Hub Page for employee announcements and policy changes. Plan and execute Long Service Award events, including coordination of trophies, certificates, and gifts. 6. Administrative Event Coordination Maintain and update mail distribution lists accurately. Coordinate we'llness events across sites and support general administrative HR functions. We bring: A team of diverse employees who aren t afraid to think outside of the box. A truly global and collaborative team that cares about the experience of our employees. The encouragement you need to develop and achieve personal growth. A role that is crucial on projects and allows you to build your brand. A caring and supportive environment where you're empowe'red to grow and share your ideas. You bring: 1. Bachelor or MBA or Equivalent degree in Human Resources, Business Administration, or related field. 2. 6 months to 2 years of experience in HR or administrative support. 3. Strong communication skills - written and verbal. 4. Proficiency in MS Office (Excel, Word, PowerPoint). 5. Basic understanding of HR processes 6. Organized and detail-oriented with good time management.

Job Description We are hiring L1 and L2 NOC Engineers with mandatory hands-on experience in monitoring and ticketing tools . The selected candidates will be responsible for 24/7 network and infrastructure monitoring, incident handling, and support escalation to ensure service continuity and performance. Key Responsibilities L1 NOC Engineer 24x7 monitoring of IT infrastructure using enterprise-grade tools (e.g., PRTG, Zabbix, SolarWinds, Nagios, Prometheus, etc.). Log and manage incidents/tickets using ITSM tools like ServiceNow, Freshservice, ManageEngine, Jira Service Desk, etc. Perform basic troubleshooting of alerts related to network, servers, or applications. Escalate unresolved issues to L2 or relevant teams with complete documentation. Follow SOPs and SLAs strictly for incident acknowledgment and resolution. Maintain shift logs, incident records, and provide timely updates to clients/stakeholders. L2 NOC Engineer Handle escalated issues from L1 and perform advanced troubleshooting of networks, servers, and cloud infrastructure. Deep dive into logs, performance metrics, and alerts to identify root causes. Work closely with ISPs, vendors, and internal teams to resolve issues within SLA. Perform routine checks, patching, and preventive maintenance. Configure and fine-tune monitoring and alerting systems. Provide detailed incident and RCA reports, and train/mentor L1 engineers. Must-Have Skills For L1: Minimum 1 year of experience in monitoring and ticketing environments. Familiarity with monitoring tools (e.g., PRTG, Zabbix, Nagios, SolarWinds). Experience with ticketing systems (ServiceNow, Jira, Freshservice, etc.). Strong analytical and communication skills. Ability to work in rotational shifts including night shifts. For L2: Minimum 2 years of experience in NOC operations and tools. Expertise in monitoring systems and ticket lifecycle management. Proficient in troubleshooting LAN/WAN, Windows/Linux servers. Strong knowledge of TCP/IP, DNS, DHCP, routing, and switching. Experience with escalation handling and RCA preparation. Preferred certifications: CCNA, CCNP, MCSA, RHCE, ITIL. Preferred Tools & Platforms Monitoring: Zabbix, PRTG, SolarWinds, Grafana, Prometheus Ticketing: ServiceNow, Freshservice, Jira Service Desk, ManageEngine Others: SNMP, Syslog, Log analyzers, ITIL-based workflows

Duty Manager , Facilities will be responsible for managing all aspects of day to day service delivery in Accenture during the shift. He/ She also will be accountable for proper usage and functionality of the technologies implement at site Responsibilities Helpdesk/Mailroom Operations To provide management advice on Helpdesk/Mailroom for escalated issues during the shift To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process Clearing of C-mail / Government agencies mail to the proper recipient. To ensure accident or crises management is addressed immediately Front Office Operations To provide management advice for Front Office for escalated issues during the shift. To ensure immediate response to all priority calls during the shift and follow escalation process To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping upkeep Security Operations Attending the shift briefing To ensure Security muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in security services To ensure that the security assignment manager or security in-charge of the facility is being updated on the client s/VIP visits To ensure that the security related issues are discussed with security assignment manager and also on priority for the shift and ensure there is an action and tracking for the issue closure. To ensure that security staff adheres to GAP norms. To discuss and assist facility manager and security Manager (pan India) on monthly basis on the vendor performance matrix. To ensure the Grooming of the staff To manage the overall key room, clock room and time office operations. To ensure weekly training is imparted and staff grooming standard is maintained. To ensure VMT tool (vendor management tool) is up and run all the time To ensure all registers/tools update for material movements (In Out) on day to day basis Follow the escalation matrix if anything wrong Ensure to implement EHS practices (PPEs etc) in and around the security premises Ensure to update the new assets in the asset tracker update the relevant stake holders (WM CEs) Housekeeping Operations Attending the shift briefing To ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping services. To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the client s/VIP visits. To ensure that the housekeeping related issues are discussed with housekeeping duty manager and also on priority for the shift and ensure there is an action and tracking for the issue closure. To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services. Identification, on time closure and reporting of snags. To discuss and assist facility manager on monthly basis on the vendor performance matrix. Ensure all the Siebel housekeeping calls are closed on priority and within TAT without escalations. Cafeteria Operations To ensure caterers maintain a high standard of hygiene cleanliness in the services areas During food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangements To ensure random food samples test is done by Accenture authorized vendor and results are taken up accordingly. To manage and supervise the quality, quantity and the cost of meal and refreshments being served in the cafeteria. To ensure that the operating hours, menus will be prominently displayed in all prominent places in the cafeteria. To conduct quarterly traffic analysis and ensure that waiting time on the cash counter and food counters and Sodexho counters shall be within tolerable limits. To ensure that the table chairs are cleaned at all times and the frequency shall be modulated according to the traffic. To ensure that tracking is done on the vendor crockery like spoons, plates etc to ensure no shortages. Should conduct monthly random Kitchen audit of the vendors. Escalate Facility Manager and then Accenture Lead on escalations. Ensure the hygiene of the cafeteria vendors operating in stalls. Ensure PPE are used by vendor staff while serving, cooking and washing. Estate Management Ensure necessary approvals are taken by the builder team on cases to cases basis during specific events Coordination with builder on guarding services and common area upkeep daily / weekly / monthly Co-ordinate with builder security for logistics requirement Co-ordinate with builder for pest control activity closure Take proper rounds in all common areas maintained by builder Co-ordination with builder HK team ensure daily HK activity in place in common areas Make snag reports pertaining to common area s and follow up for closure Coordination for bee hive removals and pest control Coordination with builder security team for any logistics requirement General Operations To ensure upkeep of breakout area reprographic equipment s at all times and take necessary actions as required. To ensure all such communication is entered in the duty manager log book to inform the next shift person. Proper handing over and taking over to be done. To go for facility, walk around and ensure Walk around map Guide is followed and maintained. To adhere to Accenture Policies, Processes procedures and also the statutory documents To adhere to Accenture SLA KPI as agreed with JLL To assist Facility Manager in all such ISO, Internal, External, audits that happen at Accenture and ensure necessary documentation are done To coordinate with engineering team for any issues that need help. Organizing induction program for all TPV Jll staff Plan train TPV staff on Accenture policies and requirements. Daily and monthly updating of OLA in the SMDRS tool. Important and VIP client visits to be coordinated with Events team and should be managed without escalations. Should have complete knowledge functionality e.Fit tools ( VMT, IMT, Site Ops. Site Inspection tool), BGC and work permit tool. Should govern overall pest control, carpet maintenance, Wellness room, Ambulance, Indoor plants, Recreation room and Gym activities. Should conduct all the scheduled meeting and focus meets with projects as per calendar. Should participate and manage half yearly fire drill. All daily, weekly and monthly reports to be shared on time. All the relevant checklist to be governed and maintained as per requirement. Adopt to all the new implemented initiatives. Handling of security, EHS incidents on priority and communicating the same as per escalation matrix. Answering the employee query on phone and replying mails Follow the escalation process matrix for any incident / issues (100%)

The Delivery Account Operations Associate III has responsibility for the day-to-day assistance of our clients in the use of our Content to Capture solutions. Under the direction of the Quality Assurance Manager, the Delivery Account Operations Associate III will work both alone and with assigned team members to provide support and issue resolution for clients in a timely and professional manner. The primary focus will be on troubleshooting issues, analyzing the nature of the ticket received and routing it to the correct department within Xerox. This is a helpdesk role that will require system and process knowledge, and a consultative response to customers. This position requires to work 24/7 shifts. Exceptional verbal and written communication skills in American English are required. Scope of role : Provide timely and regular communication to customers on open cases, not letting cases remain in progress without an update for more than 2 days at a time Should understand all product modules, starting with purchasing, then moving to invoicing, reporting and other modules per performance plan Own all cases that have been assigned up through resolution, or to approved escalation Proactively engage clients to gather all information needed to resolve the case, or to gather requirements needed for Enhancements or Task Assignments Review and track all cases pertaining to, Production, Feedback, Implementation and RD tickets for updates, questions, correct type assignment, Quality Accuracy, SLA delivery, etc. Proactively communicate updates with clients regarding all open cases, such as updates from Implementation and testing, or notification when a fix is available and has passed internal testing Take lead on taking care of the tickets assigned to self and doing a proper follow up until resolution Take lead starting the requirement gathering process for cases that will involve change management Contribute to the client facing online Knowledge Base on a regular basis, and update out of date solutions to provide clients with a valuable self-service platform to use before engaging Customer Care resources Should be able to Completes work with a limited degree of supervision Acts as an informal resource for colleagues with less experience Completes a variety of atypical assignments Areas of expertise and focus : Exceptional verbal and written communication skills are required. Able to provide support via ticketing system Able to handle stress with ease and not get flustered or easily frustrated Should be open to work in different shifts Results and goal-oriented, with a strong work ethic Energetic, assertive, customer-centric personality Team player with the ability to form strong working relationships with clients and team members Puzzle solver; likes to tinker and troubleshoot issues. Analytical and consultative focus. Ability to handle multiple issues at once, and prioritize that work Has a strong desire to learn new technology (and may have a strong technical background - such as SQL, web servers, enterprise application support) Should be ready to accept change Provides suggestions and improvement ideas for process. Background, skills, and qualifications : University Graduate or Diploma Holders, Preferably IT, Computer science Preferred Relevant language skills - Should be able to converse and comprehend in English. Customer support experience preferred Previous experience as a Sr Quality Analyst/Quality Analyst Demonstrated ability to work collaboratively Should have a minimum experience of 2-6 years Good to have Specialized external certification e.g., ITIL/SQL For Internal Candidates - DVT is not eligible to apply

Must Have: Proficiency in Tidal Job Scheduler and Workload Automation Flexible to work in 24X7 rotational shifts Advanced analytical and problem-solving skills to quickly identify and resolve job scheduling conflicts and similar problems Ability to work independently in a remote setting and work as a team player Excellent communication skills, problem solving skills, analytical skills and strong attention to detail. Basic knowledge of Office 365 Suite (Microsoft Word, Excel, Outlook and Sharepoint) Basic knowledge of creating incidents, working requests in ServiceNow application. Good to Have: Experience, understanding of scripting languages (SQL, Python, Powershell) Understanding of Tidal Job Scheduler s system architecture or similar application. Certification in Tidal Enterprise Job Scheduler or Workload Automation. Educational Qualifications: Bachelor s degree in computer science or related field Job Description: Responsible for monitoring, scheduling, implementing, maintaining Test and Production job schedules and on demand job requests Analyze and understand individual job flows, with a primary focus on nightly critical path job flows. Reviews and validates production release schedules. Reviews production requests with appropriate IS groups. Resolves discrepancies and dependencies. Implement new job objects using the Repository in Tidal Job Scheduler Application. Uses checklists to determine job schedule setup Monitors the processing of systems backup job(s). Recognize scheduling conflicts, troubleshoot and resolve conflicts in job schedules Assists systems and application development team in problem resolution. Assists print operators with problems. Create incidents against failed/problematic jobs and process requests in the ServiceNow platform Responds to Tier 1 (helpdesk) support calls. Enters call data into the tracking system. Identifies moderately complex ABEND problems and other issues with production and test jobs. Documents known information in problem report. Assesses impact of problem. Follows escalation procedures. Analyzes job processing and recommends opportunities for improvement. Schedules and performs preventive maintenance procedures and simple repairs. Monitors results to ensure that SLAs, as well as other quality metrics, are being met. Monitors execution of the online batch schedule for mainframe and open systems. Assists in development and execution of job schedule-related elements of disaster recovery plan. Assists in the restoration of data and software. Participate in disaster recovery tests. Complies with security procedures. Leads shift turnover meeting to review status of open issues requiring resolution. Communicate effectively and collaborate with different teams simultaneously ensuring job flow runs efficiently. Responsible for maintaining and updating team procedure documentation. Maintains job documentation. Maintains the technical library of computer operations documentation. Participates in and sometimes leads special projects to implement new technologies and services. Miscellaneous Responsibilities: Assist evening shift Help Desk team with answering phone calls and providing basic assistance and/or troubleshooting help.

Experienced in procurement analytics, develop dashboards, analyze spend and supplier data, drive cost savings, and support data-driven strategies. Skilled in Ariba, BI tools, and cross-functional collaboration to optimize procurement performance. Required Candidate profile Procurement professional with 3–6 years' experience, skilled in end-to-end procurement, analytics, & tools like Excel, Power BI, SAP, and Ariba. Strong communicator with global stakeholder exposure

The Junior System Administrator position, reports directly to the Technical Team Lead, investigates, and resolves elementary software and hardware issues remote support with assistance from seasoned engineers. The Junior Helpdesk System Administrator is also responsible for service request management, working directly with the enterprise end users assisting in support and implementation of technology solutions. Education and Qualifications Bachelors degree. Minimum one year of experience in dealing with international clients. Experience of working with teams of English-speaking countries Responsibilities Troubleshooting on Desktops. Troubleshooting on Microsoft office 365, firewall and mail servers. Monitoring backups. Troubleshooting networks, virtualization, and windows servers. Skills Technology Graduate OR Bachelor of Science in IT. Must have a prior minimum 1 year of experience in customer service or technical support role. Effective interpersonal skills and relationship-building skills. Strong written and oral communication skills (Must have). Strong analytical and problem-solving abilities, with keen attention to detail. Must be a team player but should also understand the importance of individual contributions. Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment. Must be flexible to work any shift in a 24/7 operation including night shifts. Candidate should be open for transfer to another location or office, if the job requires so or in the interest of the business requirements. Candidate should be amendable to work from office. Longevity and commitment in previous work Team player. Ability to meet target under pressure and time bound deadlines. Dynamic and pleasing attitude and personality. Behavioral Skills Longevity and commitment in previous work Team player. Ability to meet target under pressure and time bound deadlines.

We are looking L1 & L2 engineers for our MNC clients Basic Desktop support, Basic Network Support work with installation, configuration, and ongoing usability of desktop. Works with Help Desk work as per the established standards and guidelines. Required Candidate profile Ready to Join in 15 days, Pic-up - Drop ,Food Facilities are optional (If available) Telephonic interview is possible for other Mumbai Location

We are looking engineers for our MNC clients End user support, infrastructure and service request management Knowledge base preparation & maintain Report generation and presentation preparation for Service request & RCA L1/L2/L3 level support for Win Required Candidate profile NP- 30 Days,Immediate preferred Pic-up - Drop ,Food Facilities are optional (If availalbe) Telephonic interview is possible for other Mumbai Location

We are looking engineers for our MNC clients End user support, infrastructure and service request management Knowledge base preparation & maintain Report generation and presentation preparation for Service request & RCA L1/L2/L3 level support for Win Required Candidate profile NP- 30 Days,Immediate preferred Pic-up - Drop ,Food Facilities are optional (If available) Telephonic interview is possible for other Mumbai Location

We are looking L1 & L2 engineers for our MNC clients Basic Desktop support, Basic Network Support work with installation, configuration, and ongoing usability of desktop. Works with Help Desk work as per the established standards and guidelines. Required Candidate profile Ready to Join in 15 days, Pic-up - Drop ,Food Facilities are optional (If available) Telephonic interview is possible for other Mumbai Location

We are looking L1 & L2 engineers for our MNC clients Basic Desktop support, Basic Network Support work with installation, configuration, and ongoing usability of desktop. Works with Help Desk work as per the established standards and guidelines. Required Candidate profile Ready to Join in 15 days, Pic-up - Drop ,Food Facilities are optional (If available) Telephonic interview is possible for other Mumbai Location

We are looking L1 & L2 engineers for our MNC clients Basic Desktop support, Basic Network Support work with installation, configuration, and ongoing usability of desktop. Works with Help Desk work as per the established standards and guidelines. Required Candidate profile Ready to Join in 15 days, Pic-up - Drop ,Food Facilities are optional (If available) Telephonic interview is possible for other Mumbai Location

We are looking L1 & L2 engineers for our MNC clients Basic Desktop support, Basic Network Support work with installation, configuration, and ongoing usability of desktop. Works with Help Desk work as per the established standards and guidelines. Required Candidate profile Ready to Join in 15 days, Pic-up - Drop ,Food Facilities are optional (If available) Telephonic interview is possible for other Mumbai Location

Company Overview Administration team at Arcesium is a diverse group of individuals spread across India locations supporting bu units with varied essential facility services. The team focusses on working collaboratively with stakeholders execute tasks with precision driven by set processes and procedures. What Youll Do Supervise, guide and run employee transportation operations. Set up routes/alternates based on heat map of drop locations, specific to loads at different drop times. Organize operations/collateral documentation etc. in an efficient manner using relevant tools like 5S, Excel, Gantt charts, method maps, task cards etc. Monitor guide cab helpdesk team in terms of work allocation, fleet allocations, safety/quality checklists, functional training, RR, task planning/completion, ensure acceptable workplace behavior for cab supervisors/drivers etc. Cab provisioning as per load, rostering, safety/quality checks and timely service operations. Create algorithms for calculation of load, creation of safety/quality checklists, running safety readiness check simulations etc. Conduct drivers briefing/training and ensure their efficient management/on-site/on duty conduct and service delivery. What Youll Need 5 to 7 years of relevant experience in the employee transportation operations. Experience with direct handling of employee transportation operations and allied activities, preferable in an IT firm in Hyderabad area. Thorough knowledge of all relevant legal/statutory/safety/quality requirements for safe and efficient cab operations. Certifications in fire safety, physical security, first aid, employee transportation/operations management, legal requirements related to transportation. Operations, trainings on cab scheduling tools like MoveInSync/Safe Trax

Formal Education & Certification - Graduate in any discipline - Basic computer knowledge required (MS- Office Applications) - Proven ability to adapt to new tools by applying logical approach - Work experience as per the job grade. - Typing speed of 30 wpm with 100% accuracy Core Role Responsibilities - Handle Tier HR helpdesk queries in line with the set procedures and knowledge base. - Provide HR Helpdesk support to the Employees, Line Managers, Vendors and 3rd parties - Ensure call details are logged in the ticketing tool with proper notes - Ensure data privacy processes is followed with atmost focus - Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures Knowledge & Experience - International voice process experience - Mandatory - US voice process experience - Preferred - Experience in International HR Helpdesk - Preferred - Experience in international chat process - Mandatory - Understanding of various processes of core HR Operations - Good understanding of various HR Systems/ applications and case management tools like ServiceNow, Workday. - Understanding of Service level agreements - Understanding of the Telephony tools e.g. Avaya Behavioral Attributes - Excellent written and verbal communication skills - Excellent probing, problem-solving and decision making skills. - Logical and efficient, with keen attention to detail. - Strong customer service orientation. - Effective Troubleshooting skills. - Learning agility Aptitude to venture in to unknown territories. - Good researching skills Work Conditions - Ability to work 24*7 shift timings with rotational week offs - Flexible working as per queue requirement for both Voice and Chats #If interested, kindly share CV along with below details to mohamed.navayuga@gmail.com for Application Registration process. Total year of experience: Relevant year of experience; Full Name: Mail ID: Phone Number: Date of Birth: PAN Number: Current Location: Preferred Location; Current CTC: Expected CTC: Official Notice period: Any Career Gap or Educational Gap: Graduation done in Regular or Distance:

Hi, We are hiring for the Leading ITES Company for HR Manager Profile. Job Description: Minimum 10 years of experience in India HR domain. Knowledge of India process and system, starting from Hire to Retire cycle Knowledge to follow policies and procedures, advice on tax Exposure in forming Global Capability Center Take ownership to validate and approve HR, Recruitment, Workforce Admin, Payroll, Tax etc. Complete Hire to Retire cycle Ability to audit and provide reports timely Process-specific Responsibilities Experience in India HR area Helpdesk Experience of handling a wide range of diverse, sensitive and confidential activities within a customer facing environment. An understanding of India taxation, Statutory compliance (PF, ESI, PT etc.) An understanding of manual calculations Technical Experience MS Office tools (i.e. Excel, Word, Powerpoint) Experience in HR, Payroll tools and Application tracking systems Required Competencies and Levels Analytical skills and attention to detail- The Payroll specialist should have the skill to look at complex numbers and try to find disparities and cost-saving areas. Communication Skills - The Payroll specialist will need good listening and communication skills when working with clients, listening to issues, and acting in the right/ accepted manner will be most important. Organizational Skills - Working gets hectic during peak times as per nature of work. Knowing about every document and client will be of great help. BPS : Taking Ownership - Accountable for integrity systems, coherence of strategic choice & wisdom of policies/ accountability for results and tasks. Academic Qualification: MBA preferred Skills : a)Minimum 10 years of experience in HR domain. b) Experience in HR, Payroll tools and Application tracking systems c) Understanding of India taxation, Statutory compliance (PF, ESI, PT etc.) d) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: Click on Start option to Apply and fill the details Select the location as Other ( to get multiple location option ) To Apply for above Job Role ( Chennai ) Type : Job Code # 535

Receive & log calls/complaints/requests from clients/customers/tenants etc into the Servimax. Handle Servimax Software Efficiently and Effectively. Forwarding on reactive calls to shift engineers. Issue job cards. Inputting weekly timesheets from Engineers. Answering queries from the tenants Liaising frequently with tenants Generating Performance reports to present to Mall Manager on Monthly basis Maintaining the ongoing works schedule Filing of paperwork Taking/Producing Minutes of Weekly and Monthly Meetings Daily operations of the Help Desk function including delivery, problem escalation/resolution. Notify the Safety & Security Head/ Officer and Mall Manager on site at the time of all Emergency Calls. Maintenance and monitoring of network resources such as Printers, Fax Machines and other office equipments is required In addition to the above mentioned duties and job functions, any other assignments given by Management, within the purview of the contract. Location: On-site -Gurugram, HR Scheduled Weekly Hours: 48

Department Responsibilities : Provide first level support to all departments throughout the organization which includes data extracts, coding reports or solutions, and analysis of application issues reported to determine if they are programming or data related issues. Responsible for converting Helpdesk tickets to Trak ITs if programming issue is deemed. Position Purpose: The Recordkeeping Support Senior Specialist provide user and client support; independently responding to complex support tickets by analyzing code for potential defects and making data updates and/or proposing recommendations for code enhancements. The Senior Specialist provides research findings and results via written documentation and verbal communication to their customers; works with the IT developer(s) and DBA staff assigned to related projects. The Senior Specialist makes formal recommendations for IT development requirements and escalates potential global and/or financial risks associated to all inquiries; responsible for seeking repeat tickets and to resolve root-cause. Skills/Competencies: Minimum three years experience with PCs and MS Office software applications Ability to write intermediate level SQL transacts Ability to write complex stored procedures Ability to write unix korn shell scripts and schedule jobs in crontab file Ability to locate and interpret Sybase objects to include triggers,stored procedures, constraints; cold fusion code; unix scripts, and sqr Ability to work in a team environment to ensure common goal of providing exceptional customer service. Can work independently without direct supervision Ability to adapt to changing environment and shifting priorities as relates to business needs Excellent analytical skills and problem resolution skills Excellent written and oral communication skills Minimum five years 401(k) and Retirement Plan knowledge Job Duties/Responsibilities: Write and maintain programs of high complexity to provide reports and data results to users to include simple Sybase stored procedures, unix korn shell scripts, add-hoc sqls, and access database Ability to extract code from TFS and analyze code to determine if coding errors exists Ability to identify and target repeat requests to design permanent solution to alleviate repeat tickets Responsible for maintenance of the ARK Helpdesk Reports Database Responsible for maintenance of ARK Solutions and securing access to management/supervisor level Research application errors by identifying code and debugging for potential code defects Run daily reports for tracking, trending and quality management reports Identify and document user education opportunities by reviewing support tickets and provide direction for training opportunities for specific business units Provide clear and concise communication regarding all research findings for tracking and trending analysis; documentation and verbal communication Work with DBAs, Developers, Business Analysts to research and resolve support tickets Provide quality customer service to all clients; internal and external Successfully meet or exceed service standards established by the organization Organize and schedule meetings to gather requirements for creating complex reports in the ARK Reports and Solutions database Oversee special projects for the department outside the scope of helpdesk tickets Trending Analysis; tracks tickets and root-causes to identify trends specific to financial exposure to BRS and/or client dissatisfaction Provide training curriculum and conduct training for Entry Level and Intermediate Level Support Associates Responsible for semi-annual support of DR exercises Provide support of IMPACT creating and modifying Process Setups, researching Application Errors and creating new reports in support of business functions Provide support for AMP through creation of new alerts, maintenance on existing alerts and researching errors and other inquiries of alerts originating from the tool Responsible for protecting and securing all client data held by Ascensus to ensure against unauthorized access to and/or improper transmission of information that could result in harm to a client The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture

Job Title Executive - Front Office Job Description Summary Handling the Visitors and Telephone calls. Coordinating for FM services for interviews, meetings and common areas. Operate the EPABX system. Major Responsibilities: Handling the Visitors and Telephone calls. Coordinating for FM services for interviews, meetings and common areas. Operate the EPABX system. To liaise with contractor for any malfunctions detected in EPABX and the system software. To take care of visitors to the office premises by receiving and guiding them properly in the manner as set out by FM. To continuously update the employees list of telephone numbers and addresses at site. To assist FM in organizing VIP visits and important client meetings as instructed. To coordinate in getting the visiting cards of the employees printed as per schedule . To assist the AFM in data entry and Vendor bill verification work. To assist in mail management Car/hotel bookings for the Staff. Co ordinate with the Security Team for all enable/deactivate the access badges To promptly notify help desk/FM about issue observed if any. To promptly inform the Help desk/FM about any office equipment if observed having any problem. Liaison with telecommunication agencies as and when required or instructed by FM. Implementing all CW procedures as directed by FM at site. Assist FM in implementing the EHS standards at site. Maintaining Inter-Departmental contact according to communication guidelines issued by FM. Qualification Graduate Work Experience Minimum Experience - 2 Years in the same profile with corporate Compensation : Commensurate with market INCO: Cushman Wakefield

Roles Responsibilities : J ob Summary: The individual must possess basic skills and abilities to perform the essential functions of the role effectively. The role involves providing Level 1 support for tools and applications, coordinating with stakeholders, and ensuring prompt resolution of issues. Key Responsibilities: Provide Level 1 support for tools/applications and coordinate with stakeholders until closure. Obtain and evaluate all relevant data to manage complaints and inquiries effectively. Monitor and dispatch incidents/tickets to the appropriate technical solution group. Efficiently resolve complaints to completion, ensuring customer satisfaction . Complete call notes and reports as required and update them in the CRM . Create reports using MS Office tools (Excel, PowerPoint). Record details of comments, inquiries, complaints, and actions taken . Handle administration, communication, and coordination with internal departments. Flexible and willing to work in rotational shifts within a 24/7 helpdesk environment . Qualifications Educational qualification: Bachelors Degree in any field. Experience :

Job Title: Technical I, Global Service Desk (TCF) Job Description Job Description: Specialist, Global Service Desk - Remote Desktop Support Engineer IT S ervice Management (ITSM) Function: IT Global Service Desk (Location GGN / WAH) Roles & Responsibilities: Initial assessment of reported incident or service request at Helpdesk Provides support for basic incidents reported via email, ticket or phone Follow triage for High Severity Incidents and start Sev1/2 ticket Hand over the all Sev1/2 incidents to Systems Availability Manager / BRC Resolve basic incidents and requests regarding the use of application software products and/or infrastructure components Collect information through a customer conversation, accessing support tools, and additional support staff (service resources) if needed. Escalating tickets to L2/L3 in timely manner for problems beyond the scope of their ability or responsibility Asking questions about the problem and explaining possible solutions Dealing with common or basic technical issues Taking remote desktop to diagnose the root cause and provide fix Using automated diagnostic programs to solve network problems Updating knowledge bases with details of common problems Using helpdesk software to log calls with descriptions of issues, progress and solutions Adhere to response & resolution SLA s Desired Skills: Excellent verbal and written communication skills Working experience on BMC Remedy tool Should be willing to work in shifts (24*7) Overall, should be a good team player with willingness to learn and drive to achieve. ITIL certification (added advantage). Knowledge of SolarWinds monitoring tool (added advantage) Working experience into remote support tool (added advantage) Window OS & desktop troubleshooting knowledge Qualification: Graduate with Diploma/Certificate in Information Technology Regular degree/diploma in Information Technology, B.E, B. Tech, BCA / MCA, BSCIT (would be given preference) Certifications & Specializations ITIL V3 / ITIL Advanced Certifications in network i.e., CCNA - Cisco Certified Network Associate, CCNP - Cisco Certified Network Professional, CCIE - Cisco Certified Internetwork Expert (would be given preference) Experience: 3 to 5 years in industry 2 years working experience in IT Service Desk / Helpdesk Level & Compensation: Band as per legal entity title Location: IND Gurugram - Ground Floor 243 Tower B SP Infocity Udhyog Vihar Dundahera Language Requirements: Time Type: Full time

Position Summary This role consists of supporting the Ariba users for any queries and incidents by providing the accurate answers & support, of providing regular training to the Ariba users and of managing the Ariba Access Rights. Key Result Areas Procurement Helpdesk Support Collect queries from Ariba users and classify them by type and by priority. Answer/solve timely queries. Develop and communicate Q/A for Ariba Users. Develop Training Materials and Ariba User Guidelines. Perform regular trainings to different type of users. Ariba User Access Management Collect request for access to Ariba and control the rationale. Implement the access rights dully validated. Perform regular user access rights to deactivate unnecessary accesses, implement and document the results. Key Skills Efficiency Strong analytical skills. Ability to synthesize. Ability to consolidate large volume of data into structured and simple outputs. Ability to arbitrate and prioritize. Ability to interact with all levels of the organization. Solutions and results oriented. Openness and flexibility to address challenges from various perspectives in order to find the best possible way to manage the challenge. Accountability Capacity to learn. Ability to undertake initiative. Customer service. Ability to innovate and seek for advances in technology and practices. Communication Excellent written and verbal communication. Networking skills: Ability to liaise with members of other functions. Ability to work and communicate with different cultures, levels and organizations world-wide. Finance Finance Acumen Procurement proficiency ARIBA proficiency