903 Helpdesk Jobs - Page 6

Service Desk Coordinator What this job involves: Centralising all logs and requests What were looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, youll provide superior call logging servicesreceiving and logging complaints containing complete details of the requests. In line with this, youll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. Youll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time. Furthermore, youll keep tabs on feedback and communicate with the requestor to ensure the closure of the task. Youll also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls. Assisting building engineers in conducting analyses is also within your scope. Performing other ad hoc tasks As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Part of your mandate is to contribute to the monthly management report for our clients. Likewise, youll work closely with admin personnel in processing invoices. Likewise, youll be working side-by-side with both engineering and facilities departments in handling our contractors and developing operational procedures. Ensuring workplace safety is also within your scope. To do this, youll actively participate in health and safety reviews and identify potential risks. Youll also participate in emergency evacuation procedures as needed. Sound like you To apply you need to have: Proven industry experience Are you a degree holder with three to five years experience in facilities management Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety Do you have a proven track record in rolling out improvement initiatives If you said yes to all these, then we encourage you to apply. Collaborative mind set At JLL, we believe that collaboration plays a central role in achieving successthats why you must demonstrate flexibility in working with a team. Likewise, you must possess a customer-centric focus and superior organizational skills to manage daily activities effectively. You must also be equipped with excellent communication skills to coordinate effectively with colleagues and clients.

Invoice processing Two way three way matching

Job Context & Major Challenges SAP has been implemented in VSF since 2006. Many customisations has been incorporated in the system to take care of business requirements. Being a part of the SAP Core team the challenges for the incumbent are as under Understanding functional needs at Business/Unit levels and addressing them Conceptualising, mapping and reuse the FICO/IMPS and FM standard processes across in SAP instances Standardisation of FICO processes/reports Assist the centralized Helpdesk to resolve FICO/IMPS related issues Diversity of Businesses and expectations Multi-country, multi-currency environment Helping Hyperion team in MIS preparation Key Result Areas Supporting Actions (Max 1325 Characters) KRA1 Represent FI CO in business IT Knowledge Centre: Develop expertise in SAP FICO Module Impact Analysis and assisting Businesses in SAP FICO upgrades Design SAP FICO Application Architecture framework Ensure group-wide standardization of SAP FICO related master s and commonly used reports Build in SAP competencies (SAP FICO) in the VSF business for maximizing solution usage by Interacting with Users, Industry Peers, Technology partner etc Conducting workshops Extending scope of SAP FICO functionality with contemporary tools by developing Business level MIS(Hyperion) Assist Group Shared outsourced SAP Helpdesk to close issues in SAP FICO Period Closing activities FICO being the module that is interlinked with all the rest, interface with other team members to simplify financial processes and assist in deployment solutions across SAP sites Assist in setting and ensure Implementation of processes for Training to maximizing solution leverage by interacting with Users, Industry Peers, Technology partner etc. KRA 2 Assist Businesses Implement SAP FICO module Study and Understand Business Be part of the Implementation team at site and ensure implementation/Rollouts of SAP FICO Module Rationalize customization requirements and stretch the product functionality of SAP FICO module Build a re-use culture

Req ID: 317428 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - L1 Technical Guidance to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Requirements - Min 1-3 years of relevant experience in a technical support role 12 months on the current grade Working Knowledge of Operating Systems such as Windows 10 11 Knowledge of identifying and troubleshooting issues related to System Configuration, Software COTS applications Working knowledge of MS Office suite Skype for business Fair understanding of ITIL practices in Incident Management, Request Management Problem Management. Detailed roles and responsibilities: Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions when an end user has been unsuccessful working under the direction of the Level 1 Customer Service Desk. Incidents that are not resolved at the L1 will be routed to the deskside support team for resolution or as per the KBA defined (for outside the scope of Deskside) Resolve Incidents and Problems associated with End User Devices and End User Software, and provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately be responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to End User Devices and End User Software. Contact the end user via phone to schedule the remote session call and coordinate with onsite assistance if required. Route / reassign calls to other levels of support, as required if miss-assignment occurs Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems and Service Requests. Update the ITSM Tool fields upon successful resolution of the Incident. Utilize Provider s remote tool to enable remote takeover sessions. Attempt to resolve certain Incident Types by remotely taking control of the End User Device, provided the End User s system is accessible Utilize remote controls to manage and update desktop system Software, and to maintain configuration of systems and applications. Request end-user approval for remote takeover of system in support of incident resolution or request fulfillment Escalate repeat issues to the appropriate service organization to allow root cause analysis to be performed and resolution to be driven. Work from office is mandatory.

About AQR Capital Management AQR is a global investment firm built at the intersection of financial theory and practical application. We strive to deliver concrete, long-term results by looking at past market noise to identify and isolate the factors that matter most, and by developing ideas that stand up to rigorous testing. By putting theory into practice, we have become leaders in alternative strategies and innovators in traditional portfolio management since 1998. At AQR, our employees share a common spirit of academic excellence, intellectual honesty, and an unwavering commitment to seeking the truth. We are determined to know what makes financial markets tick and we will ask every question and challenge every assumption. We recognize and respect the power of collaboration and believe transparency and openness to new ideas leads to innovation. Your Role We are seeking an exceptionally talented individual to join our Help Desk team within our Engineering group. You will report to the Senior Help Desk lead and will work closely across all departments within AQR. You will: Taking initial telephone or email inquiries and troubleshooting, and managing simple hardware, software, or administrative problems. Installing and configuring hardware, software, and mobile applications. Recognizing and escalating more difficult problems for senior support techs. Supporting the roll-out of new applications and project initiatives. Testing and evaluating new technologies to support business needs. Logging and tracking issues in a ticketing system (Service Now) while managing multiple cases at a time. Providing timely and accurate customer feedback. Following up with clients to ensure the problem is resolved. Documenting processes and procedures for internal and customer facing use. What You will Bring Certification preferred (Microsoft, A+, Network+, etc.) 1-3+ years of experience working in a help desk environment. Flexibility to work a variety of shifts with minimal notice. Available to work regular overtime. Proficiency with Windows, MAC, and iOS environments Excellent oral communication skills Detail oriented to keep updated notes on tickets. Ability to diagnose and resolve basic computer technical issues.

JD for Desktop Support Engineer. Key Responsibilities: End-User Support: Provide first- and second-level support to end-users for hardware, software, and network-related issues. Respond to helpdesk tickets and resolve technical issues related to desktops, laptops, printers, and peripheral devices. Assist users with configuring and troubleshooting operating systems (Windows, macOS, etc.) and productivity applications (Microsoft Office Suite, etc.). Hardware Software Installation/Configuration: Set up, configure, and deploy new desktop and laptop systems, including installing operating systems, drivers, and necessary software. Maintain, upgrade, and repair existing hardware, ensuring minimal downtime for end-users. Ensure proper functionality of peripheral devices like printers, scanners, and projectors. Troubleshooting Issue Resolution: Diagnose and resolve hardware and software malfunctions, including network connectivity issues, printer issues, and application errors. Perform remote troubleshooting and provide on-site support as needed. Escalate unresolved issues to the appropriate IT team or third-party vendors. System Maintenance Updates: Perform routine maintenance tasks, such as system patches, antivirus updates, and software upgrades. Ensure that all desktop and laptop systems are compliant with company security policies (e.g., firewall settings, password policies). Maintain system backups and assist with disaster recovery when needed. Documentation Reporting: Maintain accurate and up-to-date documentation of all IT support activities, including ticket resolution, system configurations, and software installations. Generate reports on common technical issues and provide feedback to improve IT support procedures.

Back to search results Previous job Next job JOB DESCRIPTION Since year 2003, Oceaneering s India Center has been an integral part of operations for Oceaneering s robust product and service offerings across the globe. This center caters to diverse business needs, from oil and gas field infrastructure, subsea robotics to automated material handling logistics. Our multidisciplinary team offers a wide spectrum of solutions, encompassing Subsea Engineering, Robotics, Automation, Control Systems, Software Development, Asset Integrity Management, Inspection, ROV operations, Field Network Management, Graphics Design Animation, and more. In addition to these technical functions, Oceaneering India Center plays host to several crucial business functions, including Finance, Supply Chain Management (SCM), Information Technology (IT), Human Resources (HR), and Health, Safety Environment (HSE). Our world class infrastructure in India includes modern offices, industry-leading tools and software, equipped labs, and beautiful campuses aligned with the future way of work. Oceaneering in India as well as globally has a great work culture that is flexible, transparent, and collaborative with great team synergy. At Oceaneering India Center, we take pride in Solving the Unsolvable by leveraging the diverse expertise within our team. Join us in shaping the future of technology and engineering solutions on a global scale. Position Summary The main purpose of this position is to provide technical support to queries associated with ROV, Survey, C-NAV and AGV equipment. It includes Database Management using helpdesk and knowledge base software, assisting in troubleshooting using available resources and preparing customized reports for management. Duties And Responsibilities ESSENTIAL Resolve queries associated with ROV, Survey, C-NAV, and AGV equipment and real-time troubleshooting using available documentation resources. Handle HLS calls for providing support to onshore and offshore operations maintaining set SLAs Issue License Key s to customers for data subscriptions using C NAV Software tools maintaining set SLAs. Prepare, revise, and verify technical procedures/documentation for addressing issues/ requirements of offshore and onshore personnel. Prepare a Technical database based on inputs from Subject Matter Experts and previous data of queries/ issues resolved for future reference. Database Management using helpdesk and knowledge base software like Peoplesoft, Business Intelligence, Smart Sheets, etc with precision. Prepare customized reports and dashboards for Operations, Commercial Bidding, Technical Departments, and Senior management. Identify, Evaluate, and Interpret trends for detailed analysis of data. NON-ESSENTIAL Onsite assistance to the Lead engineers/supervisor for ROV and AGV International projects etc. Undertake continuous improvement training programs and specific projects as instructed by management. Assist Engineers with all technical support functions. Handle escalated queries from Administrators. Assist with any other duties as and when required. SAFETY Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to proactively ensure a safe working environment. Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems. Proactively identify workplace hazards and suggest improvements to enhance the safety and quality of the work environment. OTHER Perform the assigned tasks with due diligence and precision following the guidelines of the Integrated Management System of the company. Eliminate waste of whatever form, to suggest the use of more environment friendly substances and better practices and contribute to the continuous improvement of the work environment . Qualifications REQUIRED B. TECH in ELECTRONICS /ELECTRICAL/MECHANICAL Engineering (E) Able to work in rotational shifts 42.5 hours (weekly) (Morning, Evening, Night Weekends) (E) Knowledge of MS-Office and computer fundamentals (E) Must be willing to Work from office as and when needed. DESIRED 0 1 year experience in Support Operations (P). Knowledge, Skills, Abilities and Other Characteristics Excellent Verbal Written Communication Skills in English Creative thinking and teamwork skills. Possessing a proactive, positive, can-do attitude. Gives and receives constructive feedback. Able to perform multitasking. Ensures that others involved in a project or effort are kept informed about developments and plans. In addition, we make a priority of providing learning and development opportunities to enable employees to achieve their potential and take charge of their future. As well as developing employees in a specific role, we are committed to lifelong learning and ongoing education, including developing people skills and identifying future supervisors and managers. Every month, hundreds of employees are provided training, including HSE awareness, apprenticeships, entry and advanced level technical courses, management development seminars, and leadership and supervisory training. We have a strong ethos of internal promotion. We can offer long-term employment and career advancement across countries and continents. Working at Oceaneering means that if you have the ability, drive, and ambition to take charge of your future - you will be supported, and the possibilities are endless. Add To Cart

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk Experience : 1-3 Years.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do : 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Mandatory Skills: Service Desk Management.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do : 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Mandatory Skills: Service Desk Management.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: IT Operations Management.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: IT Operations Management.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk. Experience: 1-3 Years.

Job description Senior executive - Learner Support The Senior Executive Learner Support is responsible for delivering high-quality service to learners by addressing queries, resolving concerns, ensuring smooth academic journeys, and maintaining strong learner engagement. This role acts as a bridge between learners and internal academic/support teams. Required Skills & Competencies: Excellent communication and interpersonal skills. Strong problem-solving and conflict resolution abilities. Customer-first attitude with empathy and patience. Ability to multitask, prioritize, and manage time effectively. Familiarity with CRM systems and support tools is a plus. Microsoft Excel

We are looking for a System Administrator with a minimum of 3 years of hands-on experience in managing end-user systems, IT support operations, and basic networking infrastructure. The candidate should be well-versed in Windows environments and capable of providing day-to-day support for desktops, workstations, servers, and basic networking equipment. Key Responsibilities: Provide support for desktop/workstation issues across the organization. Manage and resolve tickets using the helpdesk/ticketing system within defined SLAs. Install, configure, and troubleshoot Windows OS, drivers, and standard applications. Perform routine file backups and ensure data recovery processes are in place. Handle basic network setup including switch installations and LAN cabling. Monitor hardware health and perform preventive maintenance. Assist in managing Windows Server environments (user accounts, shared folders, permissions). Ensure antivirus and Windows updates are regularly applied to all systems. Support onboarding/offboarding activities like system allocation and deprovisioning. Maintain proper documentation for IT assets and support activities. Technical Skills: Strong Knowledge on PC/Workstation Assembly & Troubleshooting Strong knowledge of Windows 10/11 administration, software installations. Basic understanding of Windows Server, Active Directory, DNS/DHCP. Familiarity with ticketing tools like Zoho Desk, Freshservice, etc. Exposure to switch installation, network cabling, and IP configuration. Experience in using backup tools and handling data recovery. Soft Skills: Strong troubleshooting and analytical skills. Good communication and coordination abilities. Ability to multitask and work independently. Preferred Certifications (not mandatory): MCSA, CompTIA A+, Network+ ABOUT CONSERVE: Group Established in 2016 in Qatar, to serve the Construction Sector with Engineering Design Support Services to companies in Asia, Middle East, Europe, Australia, Canada, US and other parts of the world, we are an exponentially growing engineering company with 600+ People across the globe. Conserve provides wide range of services for green building and MEP solutions. Engineering design and support such as Architectural drawings, Structural drawings, MEP, BIM modeling, CAD services and 3D scanning. Sustainability such as LEED services, GSAS services, Energy services, CXA commissioning, Environmental services, Acoustical services, CEEQUAL consultancy services and BREEAM. Simulation and analysis such as Simulation engineering, Structural analysis, Stress analysis, Surge analysis, Computational fluid dynamics, detailed engineering services and Building envelope design and simulation. Thermal Imaging Infrared Thermography.

About CoverSelf: We are an InsurTech start-up based out of Bangalore, with a focus on Healthcare. CoverSelf empowers healthcare insurance companies with a truly NEXT-GEN cloud-native, holistic & customizable platform preventing and adapting to the ever-evolving claims & payment inaccuracies. Reduce complexity and administrative costs with a uni ed healthcare dedicated platform. About the Role: We are looking for a skilled and proactive IT Support Engineer to join our growing IT team. As an IT Support Engineer, you will be responsible for providing technical support, troubleshooting issues, and assisting in the day-to-day operations of our IT infrastructure. The ideal candidate should have 2-4 years of experience in IT support, with a solid understanding of networking, hardware, software, and systems administration. Responsibilities: Provide first- and second-level technical support to end users, troubleshooting hardware, software, and network issues both onsite and remotely. Assist in maintenance of servers, desktops, laptops, and mobile devices, ensuring optimal performance. Support the configuration and maintenance of network devices (routers, switches, firewalls) and ensure secure and reliable connectivity. Aid in the rollout, installation, and configuration of new hardware and software applications, including updates and patches. Develop and maintain technical documentation and user guides. Conduct basic training sessions to help staff better utilize IT resources. Collaborate in IT projects such as system upgrades, infrastructure improvements, and technology rollouts. Provide timely updates and troubleshooting support. Track, prioritize, and resolve tickets using the organization s helpdesk system. Escalate issues as needed and follow up to ensure resolution. Support initiatives related to IT security, ensuring systems adhere to compliance and policy standards, and participate in routine system audits. Conduct periodic hardware and software audits and inventory management. Requirements: 2-4 years of experience in IT support, network administration, or a similar role. Solid understanding of operating systems (Windows, Linux, macOS) and network protocols. Experience with hardware troubleshooting and software installation. Knowledge of Active Directory, Office 365, and other enterprise IT solutions. Basic experience in server administration and virtualization technologies (VMware, Hyper-V). Familiarity with cloud services (AWS, Azure, Google Cloud) is a plus. Strong problem-solving skills and the ability to work independently. Excellent communication skills and a customer-focused approach. Ability to prioritize and manage multiple tasks effectively. Preferred Skills (Optional): Experience with IT service management (ITSM) tools (e.g.,JIRA Service Desk, ServiceNow,Freshworks etc). Exposure to virtualization technologies (e.g., VMware, Hyper-V) or cloud platforms (e.g., AWS, Azure). Knowledge of scripting or automation (e.g., PowerShell, Python) for routine tasks. Work Locatio n: Bangalore Work Mode: WFO Benefits: Best in the Industry Compensation, Friendly & Flexible Leave Policy, Health Benefits, Certifications & Courses Reimbursements, Chance to be part of rapidly growing start-up & the next success story, and many more. Additional Information: At CoverSelf, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Mandatory Skills: TIS Service Desk. >

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: Desktop Support.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Mandatory Skills: TIS Service Desk.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: Desktop Support.

JOB Role: The role requires the candidate to manage and providing technical assistance for questions and problems • Resolving problems with networks and other computer systems • Diagnosing system errors and other issues • Following up with customers to ensure full resolution of issues Requirements: Responding to queries via chat, email, or phone Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases & remote control Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues Provide periodic updates on Regular incident reports Preparing the regular tickets information along with SLA parameters Maintain all the documents related to escalated tickets Good oral and written communication skills Willingness to work in night shifts/rotational shifts and weekends on rotational basis Education: B. Tech, BE, BCA, MCA only can Apply Experience: 0 to 2 years in IT Helpdesk Notice Period: Immediate Ready to work in night shifts and rotational off Only Female candidates can Apply for this position Interested candidates can come to below address Address: Fidelity National Financial India Brigade Tech Garden, Butterfly Building, Block B1 , 4th Floor, Brookfields, Bangalore- 560037 Land mark: opposite to Broke field Mall Note: Carry one Govt. ID proof original, 1 copy Resume print out Walk-in Interview Date Time: Tuesday-22-July @11:00 AM to 2:00 PM Contact Person : Goutam Das TA-Team

Job Opening: Phone Banking Officer (Bank Payroll) Location: Andheri / Thane / Noida Shift: Day Shift | Work from Office Salary: Up to 4 LPA (Based on Interview) Process: Inbound / Outbound Graduates (Freshers can apply) Call 9082104424 Sanika Required Candidate profile Handle inbound and outbound customer calls professionally Assist customers with account queries, transaction details & basic banking services Escalate unresolved issues to the appropriate department Perks and benefits Bank Payroll Bonus Many more

Looking for immediate joiners, Senior Technical Advisor/International Voice, Pune (AD/Server/Networking) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. *Excellent English Communication mandate* Salary : Upto 8LPA Interested, please call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Job Summary Proven work experience as a Technical Support Engineer, Customer support experience, Desktop Support Engineer, IT Help Desk Technician or similar role. Hands-on experience with ticketing tools and documentation tools. Ability to diagnose and troubleshoot basic technical issues. Familiarity with desktop applications and help desk software. Excellent communication skills and multitasking / ability to work based on priority. Ability to provide step-by-step technical help, both written and verbal. Taking ownership of customer issues reported and seeing problems through to resolution. Researching, diagnosing, troubleshooting and identifying solutions to resolve issues. Following standard procedures and policies for helping / solving issues to the appropriate internal teams. Ability to work on rotational shifts - 24/7.