666 Helpdesk Jobs - Page 5

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk.

Solenis is a leading global producer of specialty chemicals, delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, our innovative portfolio includes advanced water treatment chemistries, process aids, functional additives, and state-of-the-art monitoring and control systems. These technologies enable our customers to optimize operations, enhance product quality, protect critical assets, and achieve their sustainability goals. Headquartered in Wilmington, Delaware, Solenis operates 69 manufacturing facilities worldwide and employs over 16, 100 professionals across 130 countries . Recognized as a 2025 US Best Managed Company for the third consecutive year, Solenis is committed to fostering a culture of safety, diversity, and professional growth. At our Global Excellence Center (GEC) in Hyderabad , we support Solenis global operations by driving excellence in IT, analytics, finance, and other critical business functions. Located in the heart of the IT hub, the GEC offers a dynamic work environment with strong career development opportunities in a rapidly growing yet stable organization. Employees benefit from world-class infrastructure, including an on-campus gym, recreation facilities, creche services, and convenient access to public transport. For more information about Solenis, please visit www. solenis. com . Were Hiring: Accounts Payable Associate Location: Hyderabad India - Hybrid Full-Time | Permanent Position Should have prior experience in Accounts Payable Invoice Processing Strong Knowledge on Accounts Payable Domain Must have experience in SAP Two way and three way match invoice processing Processing of 3rd party freight invoices, Legal, HR Invoices Review and action on discrepancies and fallouts Analyze vendor and system improvement opportunities Review blocks and action as required Review suspected duplicate invoices Processing of Urgent Payment requests Quality check audit and review on invoices Regular process knowledge sessions as part of Quality Audit Creations and Update of process documents New vendor set-ups and changes Clearing of Blocked invoices (MRBR Report) Month end reports Metrics reporting (Data consolidation) Queries and Helpdesk Emails What we offer Competitive health + wellness benefit plan Gym or fitness centre on site, free for Solenis employees/access to external gym membership Night Shift Allowance Cab Facilities - Night shift Internet Allowance Creche Free parking on site Staff hangout spaces Continuous professional development with many opportunities for growth Access to a wide variety of internal and external training courses on our learning system. Access to self-paced language training on our learning system (free) No-meeting Fridays Competitive Salary and bonuses Relocation assistance available Hybrid work arrangement eg. 3 days in office. About Us At Solenis, we understand that not every candidate will meet every qualification listed. If you believe your skills and experience can bring value to the role, we encourage you to apply. We recognize our people as our greatest asset and offer competitive compensation, comprehensive benefits, and ample opportunities for professional growth and development. If you re looking to be part of a world-class organization and contribute to meaningful work, we look forward to hearing from you. Solenis is an Equal Opportunity Employer.

Position Title: Team Leader (Helpdesk) Reporting to: Manager Position Purpose: Manage 24/7 ECMFM Helpdesk Operation to receive customer calls and provide excellent customer service. Key Working Relationship: Helpdesk Team Leader must work closely with Contract/Facility Managers and their respective supervisors. Excellent working relationship should also exist between the Helpdesk Coordinator and the rest of the Helpdesk Team. Delegated Authorities: The incumbent has the authority to take any reasonable actions consistent with the responsibilities of the position and subject to any limitations set by the ECMFM rules and regulations. Responsibilities: • Operations and Management: Manage 24 hours 7 days Helpdesk Operations. Schedule a weekly meeting with the Facilities/Site Managers and Supervisors as well as visit site for necessary system update or training purposes. To take overall responsibility for the task management process, continuously monitoring the system for all PPM & CM job cards All tasks have corrected priority status assigned and where appropriate, advising Helpdesk Coordinators to make required amendments. Liaising with project managers to ensure correct distribution of works via CAFM tool. Effective and efficient service delivery by liaising with Project Managers to update the system with relevant information in a timely manner so that works can be carried out in line with agreed KPIs & SLA’s Monitoring the workload of Maintenance Operatives ensuring they have a manageable number of Work Orders to sustain their workflow rate, ensure suitable distribution of tasks and avoid overloading. Continuous review and audit of all processes and workflows to ensure consistent service levels are maintained. Make adjustments, amendments and/or implement new processes where required Report to the Sr. Managers on the Customer calls status reports or issues. • Breakdown Calls: Monitor each notification email sent out by the shift operators from Helpdesk. Following up of the pending jobs with the Helpdesk individuals and Maintenance supervisor/foreman for closure on time as a weekly basis. Review the breakdown calls logged into the CAFM System. Monitor the nature of call, including type of repair and response requirement. Rev. No: 0 Page 2 of 3 Date: 01-09-19 POSITION DESCRIPTION ECMD-10400-HR-0063 Monitoring and analysis of maintenance requests, condition appraisals or inspections, Work Order variations, Completed Work, etc. into CAFM System in a timely and accurate manner. • PPM Works: Develop 52-week PPM schedule as per the contract service level agreement (SLA) and coordination with the Facilities/Site Managers. Setting up PPM schedule into the CAFM System. Issuance of PPM schedule to the individual Facilities/Site Managers or Supervisors for the month a week prior. Monitor and follow up of pending PPM tasks to be closed into CAFM System as weekly basis. Monitoring all missed PPMs, liaising with operatives and contractors and recording reasons, escalating any issues identified to the projects. Manage customer communication in relation to scheduled PPM works which may impact them or be disruptive to their service delivery. Ensure that Work Orders are raised to cover any remedial actions identified on PPM work, both in-house and by contractor • System Set up and Update: Coordinate with the Digital team for all tools used in Helpdesk. Update Assets list in CAFM system as per the scheduled or system requirement. Update Manpower list into the CAFM system as and when required. Update the work instruction into the CAFM system as per the equipment frequency and instructions on the O & M Manuals. Update master building and locations as per the contract setup. Ensure that the Asset Register is up to date regarding additions, deletions and changes • Reporting: Prepare and submit weekly and monthly reports to the Sr. Managers. Ensure all contractual reporting deadlines are met by processing data in a timely and accurate manner. Generate standard and customized reports as required. Manage filing, file retrieval and record maintenance tasks in accordance with ECMFM policies and procedures. Provide data entry support to ensure that completed jobs are entered into the database accurately and in an agreed time frame Provision of data and feedback to Project Managers to support performance management of both internal teams and sub- contractors Special Conditions: Incumbent must be flexible and demonstrates ability to manage change and supervise the team. Rev. No: 0 Page 3 of 3 Date: 01-09-19 POSITION DESCRIPTION ECMD-10400-HR-0063 Assigned Key Performance Indicators (KPI): Item KPI Management Helpdesk accessible by customer 24 hours 7 days. All personnel and contractors comply with the Code of Conduct Services/Reports 99% of work requests dispatched to the discipline site In[1]charge/Supervisor/Foreman within the specified time based on SLA. Weekly reports; submit each Sunday before COB. Monthly reports; submit 1st week of each month. Quality of Work No recalls (Instructions to Sr. Manager) Number of Non-Conformance Reports Response to Non-Conformance Reports within 7 days. Safety Performance All work is to be completed in accordance with the legislation and the contract Policies and Guidelines Compliance to Health and Safety systems improvement plans Report Close Call – 2 nos. per month Customer Satisfaction Ensure the Customer Contract SLAs are maintained on a monthly basis Run Customer Satisfaction Surveys as per the schedule released by the Marketing team Participate in the Service Improvement plans for customer accounts Maintain & improve the customer NPS on Quarterly basis Human Resources Manage Helpdesk personnel to cover 24/7 operation All breaches of the code of conduct actioned and resolved on a timely manner. Risk, Quality, Health, Safety & Environment (HSE): Comply with ENGIE Cofely Mannai FM Quality Assurance and Health, Safety and Environment (HSE) and Risk Management Systems, including legal and statutory obligations. Participates in improvement and issue resolution process/initiatives of ENGIE Cofely Mannai. Identify and report close call to avoid the future incidents. Identify and report problems in processes or systems. Promote a positive HSE culture in the workplace. Main accountability is the timely (and in compliance with applicable standard) completion of assigned work orders. • Timely submission of required reports. • Ensuring compliance to HSE policies and procedures of ENGIE Cofely Mannai and that of the Client when on site.

Job Position: Helpdesk Executive (Male/ Female) Job Location : Mumbai (BKC - Bandra Kurla Complex) Qualification : Any Graduate Total Experience: Minimum 1 yr experience as Helpdesk CTC Offering: 2 LPA to 3.50 LPA Job Description: Candidate should have experience in helpdesk/reception. Fluent communication skills. Should have prior experience in handling phone calls, guest, reception area. Should have knowledge in MIS and power point presentation. Interested candidates can share their resume on below mentioned email i'd: gauri.raut@psipl.co.in

Hardware Management, Network Management, User Support: Help Desk, Documentation and Compliance, Technical Knowledge in Troubleshooting Base Operating system Issues, Collaboration: working with other departments to support their IT needs.

Position summary statement: The Supervisor Contact Center position supports Herbalife s Vision, Mission and Values through excellent and professional customer service by assisting frontline officers and Associates with all business inquiries. The position is responsible for accepting inbound calls from agents and Associates. Associate Services supervisor contact center is also responsible for making outbound calls to assist with the completion of incoming calls. All calls are entered and tracked on the Herbalife Contact Management (HCM). Handles escalated calls and takes full ownership of inquiries through troubleshooting, researching, decision-making and follow-up. Supports department projects related to process improvements, staff development and work efficiencies.Supports the Herbalife philosophy by promoting new products, sales tools and marketing campaigns. Possesses excellent knowledge of Herbalife marketing plan, product information and Sales and Communication information. Organizational relationships Interacts with all levels throughout the organization, including Associates, Customers, and vendors. Detailed responsibilities/duties: Adhere strictly to all expectations as stated in the Employee Handbook and Departmental Guidelines for Associate Services. Be familiar with Associate/Preferred Customers goals and business needs. Proactively identify issues and be comfortable in taking reasonable risks outside the confines of the current job. Seek opportunities to help others and be proactive rather than reactive. Coordinate work assignments collaboratively and accept alterations to meet the organizations needs. Demonstrate empathy and understanding when following through on Associate inquiries. Pay attention to details and gather all relevant information to ensure accurate responses and effective follow-up. Show dedication to the Associate by confirming agreement on the resolution that is best for the customer. Actively listen to callers questions and digest the information before responding. Use both open-ended and close-ended questions to gain further understanding of the issue at hand. Respond confidently to reassure the caller that the information provided is accurate. Demonstrate a detailed approach when analyzing problems to find the best solution or answer. Display competence in every situation and effectively apply knowledge and skills. Successfully navigate through various applications, reference materials, and use internal resources effectively. Understand how the issues impact the business and make sound decisions using blocking issue methods to find appropriate solutions. Adhere to the Career manual policies and guide Associates to make sound business decisions. Embrace and accurately promote company events, promotions, and product campaigns. Identify and seize negative situations, take appropriate actions to resolve them, and promote positive outcomes. Respond to agent and Associate needs by being available on the Helpdesk Abilities to answer incoming questions supporting First Call Resolutions for Associates and agents. Provide quick answers to general Helpdesk Abilities inquiries and direct agents to specific links or Associate websites to find the answers. Meet Quality/ATT/Hold targets for all calls handled and ensure high quality of service to associates and preferred customers. Minimum qualifications: Skills/Education/Experience: 5 7 years of customer service skills, including a minimum of 2 years in a team handling role Strong customer quality and results orientation skills Excellent verbal, written, and comprehensive skills Ability to adapt and learn new systems/technologies Ability to function as an individual and a team member Proficiency in MS Office Suite (Excel, Word, and Outlook) Ability to type 40 wpm Ability to coordinate workload for effective implementation Ability to interact effectively at all levels with sensitivity to cultural diversity, adapt as the external environment and organization evolves Work closely with the team, motivating and mentoring them Manage day-to-day line activities, prioritize, and make risk/impact assessments within existing processes and procedures towards achieving SLAs Ensure training and development plans are maintained for all team members. Qualifications

Job Title- Benefits Processor I Solution Line- Health Solutions Position type- Full Time Work Location- Gurgaon Working style- Hybrid Cab Facility- Yes Shift Time - 5:30PM to 2:30AM (Night Shifts) People Manager role: No Required education and certifications critical for the role- Graduate Fresher (Except Tech Grad) Required years of experience - 0- 2 Years of experience in relevant field AON IS IN THE BUSINESS OF BETTER DECISIONS At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed. INFORMATION ABOUT THE BUSINESS Aon Health and Benefits takes a long-term view of benefits management that aims to help companies achieve a balance between using benefits as a retention tool and managing escalating costs. These offerings include end-to-end solutions to benefits management, alignment of your benefit plans with corporate strategy and policies, considerable purchasing leverage, systematic and structured approach. GENERAL DESCRIPTION OF ROLE: In addition to the core responsibilities, the Colleague will have a specific focus depending on the functional business area: Flexible Benefits Administration: Colleagues administer benefit schemes for the employees of our clients. The Colleague is responsible for generating reports on member activity and responding to queries from members, providers and clients. Online Benefits - Administration: The colleague provides OLB support by administering census information and payroll files of our clients in accordance with SLA timeframes and requirements. Online Benefits - Claims: The colleague provides OLB support by adjudicating OLB claims and ensuring that claims are reviewed and processed in accordance with the client s benefits plan and within the required SLA timeframes. Online Benefits - Helpdesk support: The colleague provides support to the contact center by answering calls and responding to enquiries that arrive through the various channels and resolves matters in accordance with SLA requirements and timeframes. JOB RESPONSIBILITIES (List 6-10 major responsibilities in the role): The Colleague provides high quality administration support for internal and external clients. The Colleague also supports team members and coordinates the work in the team by: Learning about clients, systems and tools and being proficient in processing and checking. Achieving team and individual targets (KPIs, SLAs, quality targets). Sharing best practice with colleagues through process and tool training. Identifying issues with processes handled in teams and driving a process to find and implement solutions. Implementing changes to tools and documentation needed to support effective service delivery. Participating in new client implementations understand the reporting. Building strong relationships with client teams, peers displaying team work Maintaining required technical knowledge and behavioral standards and expertise, especially all regulatory and statutory requirements. Managing complex processing and ensuring transactions are performed in line with the signed off procedures and agreed deadlines. Reviewing processing calendar and making sure all daily processes are completed SKILLS/COMPETENCIES REQUIRED (List 4-8 skills required to get the job done): Should be well versed with basic tool functionalities for creating, editing, and formatting presentation Business communication skills (email and conference calls) and fluent with English language. Should be flexible, keen on taking initiatives, accountable and have a collaborative approach with fellow colleagues Basic Knowledge of Excel with commonly used functions (LEFT, LEN), math functions (SUM, PRODUCT), statistical functions (AVERAGE, COUNT), logical functions (IF, OR) and lookups Should be well versed with basic tool functionalities for creating, editing and formatting PowerPoint presentation Basic Understanding of email writing Basic knowledge of Domain Stakeholder Management HOW WE SUPPORT OUR COLLEAGUES In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self. Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it! Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.

Role Overview: As an IT Operations Engineer at Particle41 you will play a dual role, combining hands-on technical support with IT oversight responsibilities. This position is responsible for maintaining and troubleshooting the organizations IT systems and infrastructure while also overseeing the implementation of IT policies and strategies. The IT Operations Engineer ensures that all IT operations are efficient, secure, and aligned with the companys goals. As the company grows, this role has the potential to transition more towards people / department leadership and vision. In This Role, You Will: Providing the technical support needs of the organization; manage and monitor all installed systems and networks and ensure high availability of IT services and infrastructure. Oversee data backup and disaster recovery procedures. Facilitating onboarding (account, email, and laptop provisioning and setup), security, access controls, and offboarding Managing Jira helpdesk board and fulfilling helpdesk tickets. Integrating new SaaS accounts with Particle41 SSO Directly manage critical infrastructure, applications, and information security Developing IT policies, processes, and documentation, such as knowledge base articles and end-user instructions. Collaborate with third-party vendors and service providers and manage IT budget and procurement Monitoring vendor performance metrics and SLA compliance Implementing IT projects for systems upgrades, integrations, and process improvements Establishing IT KPIs and metrics to track progress Identifying opportunities for process improvement and cost reduction through consolidation and automation Staying current on IT and cybersecurity industry trends Providing guidance on IT initiatives across the business Reporting on IT status, risks, issues, and achievements to leadership Skills and Experience We Value: Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent work experience. 3+ years with the following required: Providing technical support for Mac Managing user access in Google Workspace, Microsoft Office 365, Microsoft Active Directory, or similar, including configuration of SSO/SAML integrations Previous experience with Atlassian Jira for boards/ticketing and Confluence for documentation. Managing IT processes, infrastructure, and vendor relationships Experience with cloud platforms (AWS, Azure, GCP) is a plus. Excellent documentation, communication, and analytical skills Strong problem-solving and troubleshooting skills. Certified (Current or Expired) in at least one of the following or equivalent certifications: Certified IT Manager (CITM), Information Technology Infrastructure Library (ITIL), Certified Information Systems Security Professional (CISSP), Certified in Governance of Enterprise IT (CGEIT) About Particle41 Our core values of Empowering, Leadership, Innovation, Teamwork, and Excellence drive everything we do to achieve the ultimate outcomes for our clients. Empowering Leadership for Innovation in Teamwork with Excellence (ELITE) E - Empowering: Enabling individuals to reach their full potential. L - Leadership: Taking initiative and guiding each other toward success. I - Innovation: Embracing creativity and new ideas to stay ahead. T - Teamwork: Collaborating with empathy to achieve common goals. E - Excellence: Striving for the highest quality in everything we do. We seek team members who embody these values and are committed to contributing to our mission. Particle41 welcomes individuals from all backgrounds who are committed to our mission and values. We provide equal employment opportunities to all employees and applicants, ensuring that hiring and employment decisions are based on merit and qualifications without discrimination based on race, color, religion, caste, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, local, or international laws. This policy applies to all aspects of employment and hiring. We appreciate your interest and encourage applicants from these regions to apply.

Good communication skills and Handling email, phone calls. Both written and verbal communication are crucial for effective interaction . Managing calendars, Scheduling meetings Welcoming visitors and directing them to their destination.. Required Candidate profile Proficiency in Microsoft Office. Good communication skills. Handling email, phone calls Managing calendars, Scheduling meeting Welcoming visitors.

Good communication skills and Handling email, phone calls. Both written and verbal communication are crucial for effective interaction . Managing calendars, Scheduling meetings Welcoming visitors and directing them to their destination.. Required Candidate profile Proficiency in Microsoft Office. Good communication skills. Handling email, phone calls Managing calendars, Scheduling meeting Welcoming visitors.

!!Hiring for CMM level 5 organisation!!Ensure that specific and measurable targets are developed for all IT services.Monitor service performance against SLAs.Should be flexible to work in rotational shifts.People management includes roster management Required Candidate profile Designation:Helpdesk Lead Location:Lower Parel Experience:4+ Years contact:snehapawar@peshr.com/7021769496 Should have good communication skill (Verbal & Written) knowledge on Microsoft Excel.

Skill required: NA - Solution Architecture Designation: Solution Enablement Senior Manager Qualifications: Bachelor of Arts Years of Experience: 16 to 25 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Proposal creation:Participating in RFP/RFI process and developing winning solution for HRO domain collaborating as a key member of the HRO solution team supporting Value Design / Vertical / Sales teams to represent the solution offering to the client.Solution Design:Demonstrate thorough understanding of the HRO domain and diagnose the challenges, risks and requirements to further translate them into optimal solution. Understand and translate client requirements into a solution offering, solution plan, proposal and cost estimate leveraging standard processesProcess Consulting:Undertake consultative assignments working with clients stakeholders at their location advising them on business pain points and problems. Perform Discovery Assignments for clients through leveraging tools and frameworks for identifying areas for outsourcing and process transformation using a consultative approach What are we looking for Brings HRO domain relevance in all pursuits and business conversations with the client organizationsExposure to RFX Process, Timelines, Sections, Solution development, RFP responseHas deep HRO domain knowledge to identify opportunities, white spaces existing in the industry.Interprets and translates business requirements into solutions that can be taken to the marketWell versed in Hire HR Outsourcing Solution development for functions like Payroll, Recruitment & onboarding, Benefits Administration, Learning & Development, Workforce administration, HR Helpdesk, HR Analytics etc.Knowledge of solution based on Hire-to-retire Platforms and experience in developing solutions with Platform will be an added advantageRevenue Growth:Drive revenue growth through reactive and proactive pursuits:Outlining win themes, architecting right solution, articulating domain flavor in RFX responses and formulating deal commercial constructMarket Visibility:Creating PoVs, bringing about Thought Leadership from knowledge of Domain and IndustryCommercial Constructs:Understands various commercial models and their implications; devise commercial constructs to best suit nature of work and client requirements. Clearly define the model and inputs required to create commercial construct based on the identified needs of the client, quantifying and articulating innovative feasible business solutions to cater to their needs - Preparing the commercial model estimates working with Enterprise Services, Service Delivery, Technology, Transition and Pricing to deliver the defined scope of services. Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Bachelor of Arts

Experience: Minimum 2+ Years Location: Pune Job Summary: The Enterprise Helpdesk Technician will be responsible for providing support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, managing user accounts, and ensuring the smooth operation of IT systems. Primary Roles and Responsibilities: Provide first-level technical support to end-users via phone, email, and in-person. Diagnose and resolve hardware, software, and network issues. Manage user accounts, permissions, and access rights. Install, configure, and maintain computer systems and applications. Document and track support requests and resolutions using a ticketing system. Collaborate with other IT team members to resolve complex issues. Assist in the development and implementation of IT policies and procedures. Conduct training sessions for end-users on various software and hardware topics. Stay updated with the latest technology trends and advancements. Qualifications: Bachelors degree in information technology, Computer Science, or a related field Proven prior experience in a helpdesk or technical support role Strong knowledge of Windows and Mac operating systems Familiarity with network protocols, hardware, and software troubleshooting Strong knowledge and experience working with Service Now Familiarly with NICE ACD software Excellent problem-solving and communication skills Ability to work independently and as part of a team Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus Company Profile: Stratacent is a Global IT Consulting and Services firm, headquartered in Jersey City, NJ, with global delivery centres in Pune and Gurugram plus offices in USA, London, Canada and South Africa. We are a leading IT services provider focusing on Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their transformation journey and provide services around Information Security, Cloud Services, Data and AI, Automation, Application Development and IT Operations. URL - http://stratacent.com Employee Benefits: Group Medical Insurance Cab facility Meals/snacks Continuous Learning Program Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factors. ",

To manage the PF and UAN Helpdesk activities :-> Generate the ESIC IPs on the ESIC Portal for new joiners> Address the employee queries related to PF ESIC thru Amelia Ticket / Email / verbally> Base File Updation> General MIS Qualifications > Graduate > Basic MS Office > Functional knowledge of Excel > Knowledge of PF, ESIC will be added advantage

An organization of young but experienced people with a clear mission and objectives, quality standards are an integral part of our business practices and we believe, that these quality standards contribute immensely in the overall performance of the organization. Every person has the right to know whether the product they are buying is genuine or not. We use truly secure and encrypted codes printed on the labels of the product which are impossible to replicate. With the help of secure mobile/web tools, the authenticity of the product can be checked JOB RESPONSIBILITIES: Test Planning Work with the product development and design teams to determine test plans for future releases. Present testing plans and processes to development teams and management. Maintain a library of test scripts, both manual and automated. Assist developers in learning what tests need to be covered by unit tests. Participate in project meetings, daily scrums, and product planning sessions. Work with team members to estimate project QA tasks. Participate in the full software development life cycle from analysis, design, implementation, and quality assurance through delivery and support. Proactively determine gaps and failure points in requirements, user stories, test plans, and test scripts and determine ways users may misunderstand flows for a feature or application. Test Execution Execute manual and automated test scripts against our mobile applications Report defects found during testing through creating tickets within Jira and reporting up to the Product Owner Follow defect resolution from inception through production Train junior QA analysts to execute test scripts providing oversite to their results Production Support Lead test execution effort of scheduled production releases Act as an escalation point for our customer helpdesk Coordinate implementation with the release team for alpha, beta, and production rollouts Provide inputs on training material for other departments regarding changes impacting shared systems Define and Implement process improvements for the QA function KNOWLEDGE AND SKILL REQUIRED: Experience in automation testing, writing/executing test scripts Working experience with at least one of the OOP languages (JAVA, JS, etc) Experience in functionality e2e workflow testing, including test planning and execution Knowledge of industry-standard testing tools and frameworks, with practical ability to implement and execute test suites Demonstrated ability to recognize business needs, evaluate requests, and recommend strong testing solutions Experience with Jira Experience with test automation tools will be preferred.

Roles & Responsibilities : J ob Summary: The individual must possess basic skills and abilities to perform the essential functions of the role effectively. The role involves providing Level 1 support for tools and applications, coordinating with stakeholders, and ensuring prompt resolution of issues. Key Responsibilities: Provide Level 1 support for tools/applications and coordinate with stakeholders until closure. Obtain and evaluate all relevant data to manage complaints and inquiries effectively. Monitor and dispatch incidents/tickets to the appropriate technical solution group. Efficiently resolve complaints to completion, ensuring customer satisfaction . Complete call notes and reports as required and update them in the CRM . Create reports using MS Office tools (Excel, PowerPoint). Record details of comments, inquiries, complaints, and actions taken . Handle administration, communication, and coordination with internal departments. Flexible and willing to work in rotational shifts within a 24/7 helpdesk environment . Qualifications Educational qualification: Graduation degree in any field Experience :

About the Role: As a Bilingual Customer Experience Associate at Ethos you will be responsible for delivering an exceptional experience to both new and existing Spanish/English speaking customer/ insurance agents who refer business to Ethos. To succeed in this role, you should have a relentless focus on the customer, strong attention to detail and problem solving skills, and exceptional communication skills. Ethos is looking for a Customer Support Associate who thrives on helping customers and solving problems as well as working in a dynamic environment.Creating a positive customer experience is of the utmost importance to Ethos and will continue to determine our success in the life insurance industry. This is a remote working role. Working exclusively US hours - 8 AM - 6 PM Central Time (CDT) Candidate must be fluent in Spanish & English language both verbal and written Mandatory - Required minimum or equivalent to B2 certificate in Spanish language. Mandatory - Required minimum or equivalent to C1 certificate in English language. Duties and Responsibilities: Ensure accuracy in information being communicated to agents, especially when it comes to policy status and the agent s compensation Become efficient in systems dealing with both consumer policy information as well as partner agent systems Able to understand and communicate complex agent payments and contract details. Provide excellent service via email, live chat, SMS, and phone, and providing answers to incoming inquiries both in Spanish & English relating the partner insurance agent and their business Develop strong understanding and knowledge of Ethos products and processes in order to support customers/agents and act as a resource for partnership account managers Identify customer/agent needs and process requests efficiently and effectively within defined service levels Build rapport and gain the respect of agents through clear and transparent communication Meet individual and customer support team goals and objectives Identify opportunities for process improvements for assigned functions, collaborating with management to implement agreed upon solutions Skills & Experience: 1- 3 years Bilingual experience in customer support , customer success, operations, or related role Experience in life insurance or related industry a plus, but not required Very detail oriented, especially while working with agent compensation and contract details Bachelor s degree preferred Proficiency working with Salesforce or equivalent support/help desk software preferred, but not required Strong intellectual curiosity and drive to solve problems Excellent time management , highly organised and prioritization necessary to balance all responsibilities Possess grit and can adapt to changes quickly Adaptable to change and ability to change tasks quickly with maintaining attention to detail Excellent phone presence handling Spanish & English calls , screen navigation and written communications skills. #LI-AK1 #LI-Onsite Don t meet every single requirement? If you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order If so, then you might just be what we re looking for. Reporting to the facility manager, you ll provide efficient and cost effective transport service to the client. You ll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, you ll ensure that our staff log their boarding and initial pick up time and that only those listed on our roster sheet are picked up. Should the need arise, you ll also make sure that approval is on hand for staff in need of pick up. You ll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, you ll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, you ll be in charge of filling our log books upon arrival to the client s site, but leaving out any excess mileage. Serving as a go-between among teams Being a part of the JLL family, you ll be constantly collaborating with teams across the board especially in this role. As the person in charge, you ll be central in supporting the transport team at the client s facility. You ll also be responsible for keeping in touch with our vendor supervisors. In addition, you ll keep a record of important transport-related phone numbers. Also part of your scope is to prepare work orders and assign a unique reference number for each transport request. Your superior analytical skills will also prove handy, as you ll look into and prepare daily, weekly and monthly transport reports. Sound like you To apply you need to have: A strong drive toward excellence Working at JLL, you ll see yourself working with many of the industry s premier talents and innovators. That is why you must have a laser beam focus on excellence. To land this job, you must be a graduate of any discipline with three to five years experience in transport management in a BPO setting. You must also demonstrate an aptitude in working with a team. Furthermore, you must have a solid background in developing and monitoring improvement programs.

About Gruve Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks. Position Summary: We are seeking a highly skilled Security Consultant to join our Cisco Secure Access Helpdesk team. The ideal candidate should have a strong foundation in network security, with hands-on experience in deploying and managing security solutions to ensure secure network access and data protection. This role requires expertise in any or all of the following technologies - SASE solutions such as Zscaler and Prisma Access, Cisco Umbrella, VPN deployments such as Cisco AnyConnect, and Next generation firewall configurations. Key Responsibilities: Cisco Secure Access Implementation & Migration: Deploy and manage Cisco Secure Access SSE solution for assigned customer. Migrate from existing SSE/VPN solution to Cisco Secure Access. Provide support and knowledge transfer to customer after deployment/migration. Technical Skills: Proficiency in: ZScaler SASE solutions deployment and management. Cisco Umbrella implementation and policy enforcement. VPN solutions (SSL/IPSec) design, deployment, and troubleshooting. Cisco AnyConnect configuration and management Cisco routing and firewall deployment (Cisco ASA, Firepower, or similar). Strong understanding of network protocols & services: TCP/IP, DNS, DHCP, HTTP/HTTPS, VPN tunnelling protocols, etc. Familiarity with security monitoring & threat prevention: SIEM solutions, IDS/IPS, endpoint security, and cloud security principles. Experience with network management & monitoring tools to ensure network security and performance. Preferred Qualifications: 3-5 years of experience in security, network security, IT infrastructure. Hands-on experience in deploying and managing network security solutions in enterprise environments. CCNA Security, CCNP Security, or equivalent industry certifications. Problem-Solving: Strong analytical and troubleshooting abilities to diagnose and resolve security issues effectively. Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders. Teamwork: Ability to collaborate effectively with cross-functional teams and work in a fast-paced environment. Why Gruve At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you re passionate about technology and eager to make an impact, we d love to hear from you. Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.

1. The candidate is expected to have 8 - 10 years of expert domain knowledge in HCM covering the hire to retire cycle. S/he must have been a part of at least 5 end-to-end HCM implementations of which at least 2 should have been with HCM Cloud. 2. The candidate must have expert working experience in 1 or more of these modules along with the Core HR module HCM Helpdesk Functional Module 3. In-depth understanding of HCM Cloud business process and their data flow. 4. The candidate should have been in client facing roles and interacted with customers in requirement gathering workshops, design, configuration, testing and go-live. 5. Should have strong written and verbal communication skills, personal drive, flexibility, team player, problem solving, influencing and negotiating skills and organizational awareness and sensitivity, engagement delivery, continuous improvement and knowledge sharing and client management. 6. Good leadership capability with strong planning and follow up skills, mentorship, Work Allocation, monitoring and status updates to Project Manager 7. Assist in the identification, assessment and resolution of complex functional issues/problems. Interact with client frequently around specific work efforts/deliverables 8. Candidate should be open for domestic or international travel for short as well as long duration.

Must have 1 Yrs exp in Service desk (Voice/chat) Skills- IT Service desk/IT Support/Tech Support/International Bpo/Technical Helpdesk Bangalore CTC-4LPA+50K Allowances Graduate 5 Days working Us Shifts 2 Way cabs Contact- 6205633155(jaspreet)

*candidate need to deal with customer on chat or email *Handling customer queries *solving customer problems as per requirement.. *raising complaints whenever required. *providing over all customer service for more details call on Abha 6394461757

Designation-Assistant Manager Payroll-Bank CTC-7.50LAKH Age limit-30 LOC-Thane Exceptional Written & Verbal Communication skills Graduate with min 1-2 YRS exp in escalations Voice support only apply CALL 8080126356 Ekta www.hyfly.in Required Candidate profile Handling 1st level escalations of bank NRI customers High quality of responses to achieve high Net Promoter Score-NPS Coordinating with various departments for resolution of customer

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