2080 Helpdesk Jobs - Page 5

Job Description Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW w...

Job Description Wipro Ltd. is looking for a Customer Service Representative for our Human Resource Outsourcing Business into a B2B campaign. Principal Responsibilities Customer Service through calls, Chats email Ensure timely and accurate service delivery at defined productivity level Build client domain knowledge to be able to deliver a resolution on the first conversatio Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time Customer Effort o strive to create a healthy and fun filled Environment in the team Display interpersonal skills in handling the day-to-day operations on the floo Adhere to Customer Service Attendance Accountab...

Job Description Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW w...

Act as the first point of contact for all IT-related inquiries and support requests (phone, email, chat, in-person) Experience with ticketing tools (e.g., ServiceNow, Jira, Zendesk) Should have an experience with Vendor coordination, Asset Management

**Greetings From You & I Consulting !**** You & I Consulting has always been in the spotlight for getting placed in 64+ MNC's PAN India. ***We are hiring for a Giant MNC (KPO) In Kolkata for a For US Healthcare Process with Fixed Saturday / Sunday Off. Hiring For Giant MNC Position: US Healthcare (Medical Billing) Location: Kolkata, India *Hurry Call or whtsapp now @ Sujay - 9563195779 Requirements: - Education Required :- 10+2 and above Fresher And Experienced Both Are Welcome ! International BPO Exp. will be a added advantage! Good communication Skill Mandatory Shift: 24x7 Shift (Home drop within the marked boundary, otherwise point drop) What We Offer:- Competitive salary and performance-...

Work closely with internal support groups and external service providers to identify, resolve or coordinate the resolution of Laptop, software problems, and issues. Extensive experience providing helpdesk and desktop support for Apple (MAC 75%) & Windows (25%) computers in an enterprise environment (both phone & desk-side) Ability to provide timely resolution for all end-user requests and root cause analysis for issues Ability to Image / Re-image Mac & Windows 11 Operating Systems. Strong understanding of common IT infrastructure platforms, operating systems, tools, monitoring, and concepts. Strong troubleshooting skills with Windows 11, Apple OSX, and other business applications. Expert des...

Experience: Min 1 yr in International Tech Support (Voice) Qualification: ANY Graduate CTC Up to 5.5 LPA + Perks 24*7 & Night Shifts 2-way cab 5 Days Working, 2 Days Rotational Off Immediate Location Hinjewadi, Pune. Contact: HR Payal 9257655181

We are conducting Mega Job fair for Top 10 Companies with immediate Joining & Best Salary. Job Title: Senior Analyst Location: Bangalore Department: Customer Service Reports To: Customer Service Manager Job Type: Full Time. Job Summary: We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team. In this role, you will handle complex customer issues, mentor junior representatives, and support the day-to-day operations of the customer service department. The ideal candidate is proactive, empathetic, and has strong problem-solving and communication skills. Key Responsibilities: Provide high-level support to customers through various channels phone,...

Desktop platform optimization. Managing of SCCM Infrastructure (installation, maintenance and configuration) Taking part of day-to-day activities in Helpdesk tasks. Create and manage application deployment objects for new and existing software. Communication to the end-users on all the changes. Work with key platform vendors for support to resolve issues as well as platform strategy development. Coordinate release of critical updates and support Windows Servicing Model. Provide technical assistance to support groups as needed. Package/Troubleshooting/Support Applications Installation. Monitor Incident and Service requests, to resolve or reassign to the appropriate resources to address. exper...

Job Summary The SPE-CX-Multi Channel Helpdesk role is designed for individuals with 2 to 3 years of experience in customer service management. The primary focus is on enhancing customer satisfaction through effective communication across multiple channels. The role requires working from the office with rotational shifts ensuring seamless customer interactions and support. Responsibilities Manage customer inquiries efficiently across various communication channels to ensure timely resolution. Provide exceptional customer service by understanding customer needs and offering appropriate solutions. Collaborate with team members to improve service delivery and customer satisfaction. Utilize custo...

Job Description: Telesales & Admin Executive Location: Mumbai, Bangalore, Delhi-NCR, Chennai, Hyderabad / Work from Home. Job Type: Full-Time Department: Sales & Operations Industry: IT/ITES, BFSI, EdTech, Manufacturing, E-commerce, Real Estate. We are looking for a multi-talented Telesales & Admin Executive to manage outbound/inbound sales calls and provide comprehensive administrative support. This is a dual-role perfect for an organized, energetic, and communicative professional who enjoys variety and wants to understand both the commercial and operational aspects of a business. The ideal candidate will be a self-starter comfortable in the fast-paced Indian business environment. Key Respo...

We are seeking a Project Service Desk Associate to join our offshore support team. The ideal candidate will serve as the first point of contact for project-related service requests, incidents, and escalations. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced, global environment supporting multiple stakeholders. Key Responsibilities Act as the initial point of contact for project teams, field technicians, and clients regarding service tickets and work orders. Create, update, and monitor tickets in the service management system to ensure timely resolution. Coordinate with onsite/offshore teams to ensure smooth delivery of field servic...

We are Hiring for Technical support ( voice ) !! Work from office Qualification : Grad / UG ( Min 6m exp ) Location:Bangalore Salary:25k -40k Shifts :Rotational walkin Interview Call or whatsapp manya @ 6364808230 / 9606521172 /9606523804 Required Candidate profile Looking for Excellent communication skills in English Candidates with International voice exp are preferred Interested candidates share your resumes to Careers@Glympsehr.com

Skill required: NA - Solution Architecture Designation: Solution Enablement Senior Manager Qualifications: Bachelor of Arts Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Proposal creation:Participating in RFP/RFI process and developing win...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Job Description Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is...

About The Role : Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per So...

You & I Consulting has always been in the spotlight for getting placed in 64+ MNC's PAN India. ***We are hiring for a Global MNC In Kolkata for a for Process Associate*** Hiring For Giant MNC Position: Process Associate (International Voice) - CTC 30K Flat For Freshers Location: Kolkata *Hurry Call or whtsapp now @ Parween- 8116048176/ Parvej-7384126324 Requirements: - Education Required :- 10+2 or above Fresher And Experienced Both Are Welcome! International BPO Exp. will be a added advantage! Good communication Skill Mandatory Shift: 24x7 Shift (Home drop within the marked boundary, otherwise point drop) 5days work/2 days roational off What We Offer:- Competitive salary and performance-bas...

GL Prepares journal entries; maintains and reconciles ledger accounts Reconcile/ Review sub-ledgers with general ledger Finalise intercompany reconciliation process, and liaise with AP and business Prepare monthly and quarterly balance justifications and documentation Work towards resolving the items in the reconciliations. Understand and apply record-to-report processes, policies, procedures and internal control standards Ensure that adequate and updated process documentation and desktop procedures exists and is used Ensuring response to client queries within agreed turnaround time Ensure integrity of the entire Report to Record process through proper accounting, appropriate signatories, an...

Role & responsibilities Mandatory 2 wheeler with decent mileage (Petrol allowance paid @5Rs per KM). Higher the mileage, more the savings they can make in monthly conveyance. Well Groomed (Trimmed Hair/Beard, Formals on weekdays, Shirt tugged in, Polished shoes) along with gentle expressions & Positive body language. Although one can rely on google maps, should know the main IT hub areas in blore (Ex-Whitefield/Marathahalli/Bellandur/Sarjapura/E-City etc). Needs to be flexible to travel across the city as per schedules that would be assigned. Min 2-3 schedules in a day across the week (MON-FRI). Needs to have good communication skills in English to confidently respond to one on one walkin qu...

We are looking engineers for our MNC clients End user support, infrastructure and service request management Knowledge base preparation & maintain Report generation and presentation preparation for Service request & RCA L1/L2/L3 level support for Win Required Candidate profile NP- 30 Days,Immediate preferred Pic-up - Drop ,Food Facilities are optional (If availalbe) Telephonic interview is possible for other Mumbai Location

Handling user escalation. Good Communication Skill. Monitoring of tickets and taking the actions necessary to meet SLA. Respond timely to support analysts when requested. Validate completion of a ticket. Invoke functional escalation process to engage a support team when required. Apply first call resolution using knowledge base. Handling multi states operations or Pan India operations Preparing Daily and weekly tracker and share with central team as well as Client. Minimum graduate is required.

About The Role Skill required: Network Operations - Problem Management Designation: Network & Svcs Operation Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveLooking for a candidate who has expertise in Networking and has good knowledge on fundamentals of NetworkManage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to im...

About The Role Skill required: Network Operations - Problem Management Designation: Network & Svcs Operation Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveLooking for a candidate who has expertise in Networking and has good knowledge on fundamentals of NetworkManage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating action...