903 Helpdesk Jobs - Page 5

Position: DrCloudEHR Support Specialist Team: Support Services liaison role between US-based end users and DrCloudEHR technical team Responsibilities : Provide firstlevel EHR support to end users Serve as primary contact—troubleshoot basic application issues, log and resolve helpdesk tickets via phone and Zoom. Collaborate with Support Services team Work closely with colleagues to monitor queue workloads, share updates, and ensure consistent, high-quality customer service. Technical liaison duties Coordinate with the technical team to escalate, resolve, or clarify complex issues—gather detailed information from end users and relay updates back promptly. Troubleshooting & ticket management Investigate application errors, provide workarounds, document resolutions in the ticketing system, and follow through until issues are closed. Active listening & communication Utilize strong listening skills to extract necessary detail from users, clarify technical queries, and simplify explanations for nontechnical audiences. Highlevel verbal communication Confidently interact with end users over phone and Zoom, resolve concerns in real time, and escalate critical issues to ensure user satisfaction. Follow company processes & documentation Adhere to DrCloudEHR’s support procedures, record all customer interactions, steps taken, and outcome in compliance with internal protocols. Requirements : Experience: 2+ years in helpdesk, application support, or EHR/EMR technical support roles—preferably with direct enduser support. Technical familiarity: Exposure to ticketing systems, remote-support tools, EHR workflows, and basic troubleshooting steps. Communication skills: Excellent verbal and written English; able to gather requirements and explain technical information clearly. Customer-oriented mindset: Strong interpersonal skills with a focus on timely resolution, empathy, and service quality. Remote working capability: Self-motivated, able to work during US business hours, and manage time independently in a virtual environment.

As a Global Sales Compensation Analyst, you will be responsible for supporting the needs of a Global Business Organization through management of commissions system and reporting. You will play an integral role in maintaining calculation rules in the commissions system; supporting system changes during new fiscal year setup and throughout the year; reviewing commission calculations and payments on a monthly basis; answering field/Sales Rep queries for any Sales Compensation related questions via email, chat & calls; providing reconciliations as needed and assisting in UATs when required. Responsibilities Triage, investigate, resolve issues and close tickets submitted through Helpdesk working with cross-functional teams, including Sales, Finance, and BI teams to ensure timely and accurate reporting of attainment. Perform participant audit in Callidus to ensure Participant Data matches Workday accurately. Participate in UAT during the year to ensure systems are configured based on Sales Credit rules. Perform Attainment/Achievement and Payout audits to ensure Sales Participant is receiving sales attainment as intended based on Sales Crediting Rules, Comp System configuration on bonus calculation is accurate and policies are being applied as per General Terms and Conditions. Technical support for internal workflow applications and sales tools (e.g., Salesforce, PLX, etc.) and ad-hoc analytics requests. Troubleshoot, escalate and respond to support requests within Calculate the attainment at the end of every quarter and submit it to payroll. Minimum Qualifications (MQs) BA/BS or equivalent degree in Business, Finance, Economics, Statistics or data related field. Upto 2 years experience in Sales compensation administration, particularly with hands-on experience on comp tools (Anaplan, Callidus/SAP, OIC, Xactly, Salesforce). Experience with CRM tools and case management. Must have experience in Payroll helpdesk or Comp & Benefits department or Finance & Accounting , HR Shared Services with Comp & Benefit background from a Captive unit for instance (Barclays, Amex, TCS, Infosys, Wipro, GE) Open to work in 24 * 7 shifts & on call rotation Preferred Qualifications (PQs) Knowledge of Google Workspace, preferred Google sheets. Strong attention to detail. Ability to effectively communicate and influence at sales executive level. Strong analytical and modeling skills; experience in working with large datasets. Ability to self-direct work in a dynamic, fast paced environment. Ability to work in a deadline driven environment, work cross functionally with various teams and multi-task. Ability to work independently and be resourceful in ambiguous situations Experience creating SQL scripts to extract quantitative data.

Requirements: Excellent communications skills (verbal and written) Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins Please share your updated profile to process further. Please feel free to reach me directly on my official email : Sachin.Narayankar@wipro.com

You will be working in a client-facing role with a proven track record in security or backup solution sales. Your primary responsibilities will include meeting monthly, quarterly, and yearly targets for customer meetings and sales. It is essential to identify and close deals within the SMB/Enterprise segment, while also maintaining a strong relationship with OEMs. Your expertise should include a good understanding of IT Security solutions such as Endpoint, Networking, Data Security, DLP, Backup, NGF, MDM, Helpdesk, and Asset management. Additionally, experience in selling data security and backup solutions to corporate customers in Mumbai is required. To excel in this role, you should possess excellent communication skills and have a minimum of 2 years of experience in selling data security or backup solutions to corporate customers in Mumbai. Experience in lead generation, cybersecurity sales, handling corporate clients, and IT sales is mandatory. Fluency in English is also a requirement. This is a full-time position with day shift schedule. A Bachelor's degree is required, and the work location is in Mumbai, Maharashtra. The role involves in-person work, and the ideal candidate should be based in Mumbai.,

Job Summary We are seeking a skilled SPE-Store&Enterprise Helpdesk professional with 1 to 3 years of experience to join our dynamic team. The ideal candidate will have expertise in Unified Service Desk and a strong understanding of POS Software & Hardware. This hybrid role requires excellent English communication skills and involves rotational shifts. Join us to contribute to enhancing customer service and operational efficiency. Responsibilities Provide technical support for Unified Service Desk to ensure seamless operations. Troubleshoot and resolve issues related to POS Software & Hardware efficiently. Collaborate with team members to enhance service desk processes and customer satisfaction. Monitor system performance and proactively address potential issues. Document and maintain accurate records of support requests and resolutions. Assist in the implementation of new service desk tools and technologies. Communicate effectively with stakeholders to understand and address their needs. Ensure compliance with company policies and procedures in all support activities. Participate in training sessions to stay updated with the latest technologies and best practices. Contribute to the development of knowledge base articles for common issues. Support the team in achieving service level agreements and performance targets. Engage in continuous improvement initiatives to enhance service delivery. Adapt to rotational shifts to provide 24/7 support coverage. Qualifications Possess strong technical skills in Unified Service Desk with hands-on experience. Demonstrate knowledge of POS Software & Hardware enhancing troubleshooting capabilities. Exhibit excellent communication skills in English both written and spoken. Show ability to work effectively in a hybrid work model. Display problem-solving skills and attention to detail. Have experience in a customer service or helpdesk environment. Be adaptable to rotational shifts and flexible work hours. Certifications Required ITIL Foundation Certification or equivalent in service management.

Hiring for US based Multinational Company (MNC) We are looking for a skilled and customer-focused Service Desk Engineer to join our IT support team. The successful candidate will provide first and second-line technical support to internal users and external clients, ensuring timely resolution of IT issues and excellent customer service. Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and resolve hardware, software, and network-related issues on desktops, laptops, mobile devices, and other IT systems. Escalate complex issues to appropriate teams or vendors as necessary, following escalation procedures. Monitor and respond to service desk tickets within agreed SLAs. Install, configure, and maintain IT hardware and software, including operating systems and business applications. Create and update documentation, user guides, and FAQs to assist users and improve knowledge sharing. Set up new user accounts, email configurations, and access permissions in line with security policies. Participate in IT projects, deployments, and upgrades as needed. Maintain asset inventory and ensure accurate record-keeping of hardware and software licenses. Provide excellent customer service and follow up with users to ensure complete issue resolution. Proficiency in Windows and macOS operating systems. Working knowledge of Office 365, Active Directory, and remote desktop tools. Familiarity with basic networking concepts (TCP/IP, DNS, DHCP). Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk, Freshservice).

Hiring for Oracle Cloud HCM Functional Consultant Modules- Payroll/OTL/ORC/Talent/Benefits/Compensation/Security/Helpdesk Experience- Minimum 7 years Responsibilities 1. Candidate have 7 - 10 years of expert domain knowledge in HCM covering the hire to retire cycle. S/he must have been a part of at least 5 end-to-end HCM implementations of which at least 2 should have been with HCM Cloud. 2. Must have experience in Core HR and any one of below modules Payroll/OTL/ORC/Talent/Benefits/Compensation/Security/Helpdesk 3.Hands on experience on Configurations, Approval Workflows, Journeys, Security & Role Configuration 4.In-depth understanding of HCM Cloud business process and their data flow. 5.The candidate should have been in client facing roles and interacted with customers in requirement gathering workshops, design, configuration, testing and go-live. Interested candidates can mail their CV jasleen@hiresquad.in or call 8766331528

Manage and maintain Linux Windows servers. Monitor system performance and troubleshoot server issues. Handle software installations, updates, and configurations. Provide technical support and resolve IT-related queries. Ensure data security and backup management. Collaborate with teams for infrastructure improvements. Requirements: Basic knowledge of Linux Windows server administration. Familiarity with networking, security, and troubleshooting. Strong problem-solving and communication skills. Ability to work in a fast-paced environment.

Everything we do is for our customers! Featured on Deloittes Technology Fast 500 list and G2s leaderboard, Maropost offers a unified commerce experience that our customers need, transforming ecommerce, retail, marketing automation, merchandising, helpdesk and AI operations with one platform designed to scale for fast-growing businesses. With a relentless focus on our customers success, we are motivated by customer obsession, extreme urgency, excellence and resourcefulness to to power 5,000+ global brands while we head to 100,000+. Driven by the same customer-centric mentality as above, we empower businesses to achieve their goals and grow alongside us. If youre a driver and not passenger and are ready to make a significant impact and be part of our transformative journey, Maropost is the place for you. The Opportunity: Thrive on change and grow beyond limits! We are looking for a bold thinker who sees a chance to learn and define whats possible with every challenge! Ready to make an impactWelcome to Maropost and you can turn ideas into action! As a Senior QA Analyst, you will play a crucial role in ensuring the quality and reliability of our software products. You will collaborate closely with our development, product, and engineering teams to design and execute comprehensive test plans, identify and resolve issues, and drive continuous improvements in our testing processes to deliver exceptional software solutions. What you will be responsible for: Review requirements, specifications, user documentation, help files, and other project documentation to assure quality of the products and test to be developed. Design and execute test cases (Both Manual and Automation) Develop and implement comprehensive test plans and strategies for software applications Execute all level of testing (System, Integration, and Regression) Design, develop, and maintain automated test scripts to increase test efficiency and coverage. Work with the release engineering team to create and maintain an automated nightly build verification (Smoke & Regression) test Ensure proper version control and configuration management of all test objects developed and test environments used. Apply quality engineering principle throughout the Agile product lifecycle. Research and document bug reports following agreed-upon processes immediately upon discovery of a quality problem. Update test execution status following agreed-upon processes as part of regularly scheduled test status updates. Trace test cases and results back to specific quality risks. Create and maintain detailed test documentation including test plans, test cases and test reports. Provide the Team lead with accurate and precise estimates for assigned task duration, along with confidence levels and foreseeable dependencies. Participate in preparing test plans and schedules. Stay up to date with the latest trends and testing techniques. Focus on the important testing and project priorities as agreed-upon with the test lead Show initiative in setting and meeting goals within an environment of managed change. Understand the role of testing within the software development lifecycle and business-related project constraints, and effectively advocate for the best possible customer experience of product quality within those parameters. What you will bring to Maropost: 5+ years in Quality Assurance, including 3+ year in Automation Testing, and 2 years in Manual Testing Tech in Computer Science/IT/MCA or similar relevant field Domain knowledge in SaaS, Marketing and Commerce Products Proficiency in test case writing tools and Bug lifecycle management Strong understanding of testing methodologies and automation frameworks (e.g., Selenium, Cypress and playwright) Familiarity with performance testing tools (e.g., Jmeter, LoadRunner) Strong problem-solving skills with attention to detail Experience working in an Agile/Scrum development process Excellent communication and collaboration skills Experience with version control systems (e.g., Git) Knowledge of accessibility standards and best practices. Message from the Founders: Maropost is looking for builders - people who want to drive our business forward at all costs in order to achieve the goals we have both short and long term for the results and outcomes that that will bring to us all. If that isnt for you that s ok, for those of you that it is please get in touch with us!

Role & responsibilities Ensure excellent service delivery to both internal and external customers Control Change Management Work effectively with the transitions team for smooth transition of activities 100% adherence and compliance to ISO/ISMS standards • Preparation of KPI reports (Daily/Weekly/Monthly) Prepare or validate various weekly/monthly reports Drive process improvements in relevant areas leading to tangible process benefits Regular meetings with the agencies to seek feedback and address any challenges Flexible to work in a 24/7 environment Assisting Spanish customers with their issues keeping close communication with our co-workers locally in order to ensure prompt exception handling Read and reply to correspondence within SLAs as defined for the specific communication channel Able to work independently with minimal Supervision Suggests process improvements, standardizations and optimizations to business process Effectively work with internal and external stake holders (GBS, HO, Agencies) on results, issues and propose solution Preferred candidate profile Need Spanish language certification mandatory. Graduate - B. Com/Accounting qualifications. Familiarity with accounting principles 3+ years related working experience in F&A - O2C process. Shipping domain experience would be an added advantage. Should be proficient in communicating with customers in Spanish language.

KGiS is Hiring L1 IT Helpdesk Support (Hindi & English Voice Process) Location: Coimbatore Shift: Rotational Notice Period: Immediate / 15 Days Experience: 1 - 2 Years Position: L1 IT Helpdesk Support – Hindi & English Role Overview: We are looking for dynamic L1 Support professionals with excellent communication skills in Hindi and English to provide technical assistance to users and resolve basic IT issues. Key Responsibilities: Act as the first point of contact for end users for IT issues via calls and tickets Resolve or escalate incidents related to hardware, software, and network Provide support in Hindi and English (verbal communication) Accurately log, track, and update support tickets Guide users through step-by-step troubleshooting Maintain SLA timelines and ensure customer satisfaction Requirements: Strong verbal communication in Hindi and English Good knowledge of basic IT troubleshooting (OS, printers, Outlook, network issues) Experience with ticketing tools (e.g., ServiceNow, Remedy) is a plus Familiarity with MS Office and remote support tools Customer-centric and patient approach Perks & Benefits: Cab facility One free meal Shift allowance To Apply: Contact: Roshan R – +91 99942 63810 Email: roshan.r@kgis.co

To provide efficient and cost effective Transport service to the Client; Provide administrative support and direction to the Transport Team at the Clients Facility. To ensure timely and accurate completion of FM reports pertaining to Transport activities. Ensure each journey commences at the appointed time; Enter the start time and Kilometre reading in the log book for each vehicle on departure; Enter the closing kilometer reading of the vehicle in the log book for each vehicle; Ensure all staff who are on the staff list provided by the Client for that shift are picked up; Communicate with the help desk on Radio as and if need arises; Ensure staff mark their boarding time and initial the pick up list held by the driver; Ensure that only staff listed on the roster sheet are picked up. In cases where other staff require pick that approval is received from Transport before pick up; Report cases of speeding and other incidents that occur during the shift to Transport Help Desk; Fill all balance columns of the log book upon arrival at the Clients site. Do not sign any excess mileage on the log sheet; Hand over the completed pick up list to the supervisor; Control vendor supervisors and drivers Shift Registers for Transport Security, Vendors and Drivers Shift Rosters Vehicles run to schedule and pick up all staff; Client Satisfaction Closure of helpdesk priority and ad hoc calls

Looking for immediate joiners, Senior Technical Advisor/International Voice, Pune & Gurugram (AD/Server/Networking) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. *Excellent English Communication mandate* Salary : Upto 8.4 LPA Interested, please call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

What this job involves: Redefining user support Transforming the transport user experience through innovative support solutions that empower travellers , streamline journey management, and enhance overall satisfaction. This approach integrates real-time data, predictive analytics, and personalized assistance to create a seamless support ecosystem. It anticipates traveller needs, resolves issues proactively, and converts potential disruptions into opportunities for improved service. From intuitive mobile apps to AI-powered chatbots and smart kiosks, this redefined support system ensures travellers receive timely , relevant, and personalized assistance throughout their journey, ultimately making transport more accessible, efficient, and user-friendly. Being a core part of operations Transport operations form the vital backbone of organizational logistics , serving as a linchpin in the broader operational framework. This critical function orchestrates the seamless movement of goods, services, and people, directly impacting efficiency, cost-effectiveness, and overall business performance. As a core component , transport operations integrate with and influence various other operational areas including supply chain management, inventory control, customer service, and financial planning. By optimizing routes, leveraging cutting-edge fleet management technologies, and implementing sustainable practices, transport operations drive operational excellence, enhance resource utilization , and contribute significantly to an organization's competitive edge and bottom line. The strategic importance of this function extends beyond mere logistics , playing a crucial role in shaping business strategies, meeting customer expectations, and adapting to market dynamics in an increasingly interconnected global economy. On top of these, youll take part in the CIWG competition to present your ideas. You will also set up the FM helpdesk in the new facilities, including the creation of the location in the tool; and, likewise, train the respective stakeholders. Youll also take charge of publishing both the daily SLA report and daily fulfilment report to the pan-India team. Using your superb Microsoft office skills, you will also craft helpdesk-related PPT slides for MMR, QBR and ABR.

As a Requirement Elicitation and Analysis specialist, you will collaborate closely with business stakeholders to comprehend their requirements, goals, and obstacles. Your primary responsibilities will include eliciting, documenting, and analyzing business requirements, processes, and workflows. You will be expected to translate these business needs into precise functional specifications using Odoo ERP for the technical teams to implement effectively. In addition to requirement analysis, you will be involved in preparing Odoo demonstrations utilizing both Odoo EE and Odoo CE tailored to various business domains based on client specifications. A crucial aspect of your role will be the creation of comprehensive documentation encompassing business requirements, process flows, use cases, and user stories. It is imperative to maintain accurate and updated project documentation throughout the project lifecycle to ensure seamless progression. Quality assurance will be a key focus, where you will actively participate in system testing, user acceptance testing, and the validation of implemented solutions. You will be responsible for ensuring that the delivered solutions align with the specified requirements and adhere to high-quality standards. Furthermore, you will play a pivotal role in identifying areas for process optimization and efficiency enhancement. Your insights will be instrumental in recommending process improvements and supporting their implementation to streamline operations effectively. Strong communication and interpersonal skills are essential for this role, as you will be required to interact with senior-level management to communicate and implement changes effectively. Your expertise in evaluating the implications of changes will be crucial, along with the ability to write reports and deliver presentations highlighting the impact of implemented changes. In terms of implementation, you should possess the capability to configure, customize, and deploy the Odoo software based on the client's specific needs. Providing training to the client's employees on Odoo best practices and customized Odoo module training to ensure effective software utilization is also a key aspect of the role. Ongoing support to the client, including bug identification, user error resolution, and general troubleshooting, is crucial for maintaining client satisfaction. Key skills required include deep knowledge of Odoo modules such as Sales, Purchase, CRM, Inventory, Manufacturing, Marketing, Accounting, Website & eCommerce, PoS, Quality, Helpdesk, Studio, HRMS, eLearning, among others. Strong analytical and functional expertise, out-of-the-box problem-solving skills, and effective communication to translate client issues into system implementations are also essential for success in this role. This is a full-time position with a day shift schedule, and the work location is in person.,

Job Description: You will be working with the development team on user interface ideas and applications. Your responsibilities will include reviewing application requirements and interface designs, identifying web-based user interactions, and developing highly-responsive user interface components using React Concepts. Additionally, you will collaborate closely with the onsite Solution team, write application interface codes using JavaScript following React.js workflows, troubleshoot interface software, and debug application codes. Your role will also involve developing and implementing front-end architecture to support user interface concepts, monitoring and improving back-end performance, and documenting application changes and developing updates. Requirements: - Good knowledge of Node.js with a minimum of 5 years of experience. - Understanding the nature of asynchronous programming and its quirks and workarounds. - Good understanding of server-side templating languages and server-side CSS pre-processors such as Stylus, Less. - Excellent knowledge in REST and SOAP web service implementation. - Excellent knowledge in microservices architecture. - Experience in integrating databases such as Postgres, Mongo, and MSSQL. - Experience in user authentication and authorization between multiple systems, servers, and environments. - Integration of multiple data sources and databases into one system. - Proficient understanding of code versioning tools, such as GitLab, GitHub, Bitbucket. - Hands-on experience with continuous deployment tools like Jenkins, Strider, and debugging tools like Chrome/Firefox dev. - Basic understanding of front-end technologies, such as HTML5, Bootstrap, and CSS3. - Good understanding of REST APIs. - Knowledge in CRM, Billing, and Helpdesk concepts. - Experience in user interface design. - Excellent troubleshooting skills.,

Please refer the below document for work responsibilities ABOUT SNEHA SNEHA (Society for Nutrition, Education and Health Action) is a Mumbai-based non-profit organization dedicated to improving the health, nutrition, and safety of women and children living in vulnerable urban informal settlements. Our mission is to empower urban women and children through integrated health and nutrition programs, education, and advocacy. We work through a dual approach engaging both care seekers and care providers. At the community level, we empower women and families to become agents of change, while simultaneously collaborating with public health and safety systems to drive sustainable improvements in urban health outcomes. SNEHA s key programs include: Maternal and Child Health Empowerment, Health and Sexuality of Adolescent Prevention of Violence against Women and Children Public System Partnership SNEHA Shakti Palliative Care Livelihood Generation Between 2016 and 2025, SNEHA directly reached over 620,555 women, children, and healthcare workers, and indirectly impacted a population of over 3.63 million across seven municipal corporations and three municipal councils in the Mumbai Metropolitan Region (MMR). Today, SNEHA is a 500+ member organization with deep grassroots presence and a strong track record of reducing maternal and neonatal mortality, child malnutrition, adolescent anaemia, and gender-based violence key determinants of health equity for families and communities. WHAT S IN IT FOR ME (WIIFM) - AT SNEHA At SNEHA, our fundamental belief is that prioritizing people is key, demonstrating our strong dedication to nurturing a supportive and growth-driven atmosphere. We uphold an open-door policy that champions transparency and open dialogue. We actively invite employees to voice their ideas, feedback, and concerns, fostering a culture where innovation and teamwork can flourish. If you value excellence and are passionate about nurturing individuals, SNEHA is the perfect place for you!! For detailed Information visit our website: www.snehamumbai.org and follow us on: http://www.snehamumbai.org/ https: / / www.facebook.com / SnehaMumbai https: / / www.linkedin.com / company / 544355 / PROFILE SNAPSHOT CORES RESPONSIBILITIES Support with information gathering on Social Protection Schemes implemented at the Union and state level for women and children in urban vulnerable communities. Keeping updated on changing guidelines/regulations based on the schemes and allied benefits creating Building relationships with local officials affiliated to ministries/departments responsible for implementation of schemes with support from the coordinator to understand details. Building capacities of programme teams to understand ground level operations of implementation of Assisting the coordinator in connecting programme teams to CSOs providing services on social Designation: Program Officer- Collaboration and Partnerships (Social Protection) Role: A Program Officer for the Social Protection Helpdesk would gather information on relevant Social Protection Schemes, implemented by the Union and the state governments, especially for women and children in urban vulnerable communities. Will be responsible to build capacities of program teams to understand these schemes and will support them to build awareness among people to ultimately enable community members to access the benefits of these schemes. Educational Requirement: Graduate (preferable from Social Work background) Experience: At least 1 year of experience of working on liaison between people and public authorities or 2 years of experience and excellence with written documentation and reviewing drafts/policies Location: Central Reports to: PDS/Social protection Coordinator at SNEHA Apply: Applications are to be sent via email to lakhvinder.kaur@snehamumbai.org with the Subject line: Program Officer-Collaboration and Partnerships (Social Protection) https: / / www.instagram.com / snehamumbai_official / https: / / www.facebook.com / SnehaMumbai https: / / www.linkedin.com / company / 544355 / https: / / www.youtube.com / @snehamumbai Coordinating internally to gather relevant data on uptake of schemes and services, challenges thereof and Documenting challenges, achievements (case stories, best practices) and help with drafting written correspondence with relevant government departments/CSOs to communicate concerns or report Support the building of a One Stop Desk for trouble shooting on challenges in accessing schemes/services Supporting six monthly internal review to assess uptake of schemes. PERSONAL ATTRIBUTES AND COMPETENCIES Ability to work in a team and create equal opportunities for all. Empathy and openness to absorb learning from all contexts. Problem solving ability and ability to multi-task and work simultaneously on different projects. Working effectively through established systems, procedures and people interactions to get work done. Come and be a catalyst for innovation and positive change apply today to shape the future with us!

About Company UnionSys Technologies is a fast-growing IT services and consulting firm headquartered in Pune, established in 2012. We specialize in delivering digital transformation solutions across Oracle, SAP, Salesforce, and Microsoft platforms. With a strong presence in India, UAE, UK, Canada, and the USA, we serve clients globally with high-quality implementations, support, and managed services. Our team of certified professionals is committed to driving innovation, ensuring operational efficiency, and enabling business growth through scalable, secure, and customer-focused solutions. We are seeking a skilled Oracle Fusion HCM Functional Consultant with deep expertise in Payroll , Benefits , Security (RBAC) , and Helpdesk modules. The ideal candidate will have strong implementation and support experience along with excellent functional and client-facing skills. Key Responsibilities: Lead and support implementation and enhancement of Oracle Fusion HCM modules: Payroll Benefits Security (RBAC) Helpdesk Collaborate with stakeholders to gather requirements and map business processes. Configure modules as per business needs, ensuring payroll compliance standards. Conduct impact analysis, UAT, testing, deployment, and provide post-go-live support. Resolve functional incidents, service requests, and handle SRs with Oracle Support. Document solutions and provide training to end users and key stakeholders. Qualifications: Education: Bachelor s degree in Computer Science, Information Technology, Engineering, or related field (required). Master s degree (preferred for senior roles). Experience: Minimum 1 5+ years of relevant experience (depending on the role). Experience in full-cycle implementation or support projects. Technical Skills: Strong domain knowledge in Oracle, SAP, Microsoft, Salesforce, or relevant platform. Hands-on experience with modules/tools specific to the role (e.g., HCM, Payroll, BI, Cloud, etc.). Certifications (Preferred): Oracle / SAP / Salesforce / Microsoft Certified Professional Additional certifications in Cloud, Security, or Data Analytics are a plus. Soft Skills: Excellent communication, problem-solving, and client interaction skills. Ability to work in a collaborative and fast-paced environment. Benefits and Perks Competitive Compensation Industry-aligned salary packages. Hybrid Work Options Flexible work environment depending on project needs. Career Growth Opportunities across technologies and global projects. Training Support Sponsored certifications and learning programs. Global Exposure Work with leading clients in multiple countries. Health & Wellness Group medical insurance for employees and dependents. Paid Time Off Generous leave policies. Employee Engagement Team events, celebrations, and recognition programs. Stability Over a decade of consistent growth and delivery excellence.

Fusion HCM Functional Helpdesk Company overview: About Estuate At Estuate , more than 400 uniquely talented people work together, to provide the world with next-generation product engineering and IT enterprise services. We help companies reimagine their business for the digital age. Incorporated in 2005 in Milpitas (CA), we have grown to become a global organization with a truly global vision. At Estuate, we bring together talent, experience, and technology to meet our customer s needs. Our Extreme Service culture helps us deliver extraordinary results. Our key to success We are an ISO-certified organization present across four distinct global geographies. We cater to industry verticals such as BFSI, Healthcare & Pharma, Retail & E-Commerce, and ISVs/Startups, as well as having over 2,000 projects in our portfolio. Our solution-oriented mindset fuels our offerings, including Digital Platform Engineering, Digital Business Apps, and Digital Security & GRC. Our culture of oneness At Estuate, we are committed to fostering an inclusive workplace that welcomes people from diverse social circumstances. Our diverse culture shapes our success stories. Our values unite us. And, our curiosity inspires our creativity. Now, if that sounds like the place you d like to be, we look forward to hearing more from you. Currently, we are looking for a Fusion HCM Functional Helpdesk to join our team. Job Description Provide first and second-level functional support for all Oracle Fusion Cloud HCM modules, including Core HR, Benefits, Payroll, Absence Management, Talent Management (Recruiting, Performance, Learning, Career Development), Compensation, and Time & Labor. Must have proven functional support experience across multiple Oracle Fusion HCM modules. Receive, log, prioritize, and resolve incoming support requests from end-users, ensuring timely and accurate issue resolution. Diagnose functional issues, identify root causes, and implement appropriate solutions or workarounds. Collaborate closely with users to understand their issues, providing clear explanations and guidance. Excellent communication and interpersonal skills with the ability to convey technical information to non-technical users effectively and empathetically. Configure and test solutions for reported issues or minor enhancements within Fusion HCM, ensuring adherence to existing design principles and system integrity. Must have a strong understanding of Fusion HCM configuration across multiple modules. Escalate complex technical issues to the development team or Oracle Support when necessary, acting as the liaison between the user and technical teams. Maintain comprehensive documentation of support tickets, resolutions, FAQs, and knowledge base articles to improve efficiency and self-service capabilities. Participate in system testing for regular Oracle quarterly updates, patches, and hotfixes, ensuring no regression and that new features function as expected. Assist in user training as needed, providing guidance on best practices and new functionalities to reduce recurring issues. Monitor system performance and user feedback to identify trends and potential areas for proactive improvement.

Back to search results Previous job Next job JOB DESCRIPTION Since year 2003, Oceaneering s India Center has been an integral part of operations for Oceaneering s robust product and service offerings across the globe. This center caters to diverse business needs, from oil and gas field infrastructure, subsea robotics to automated material handling & logistics. Our multidisciplinary team offers a wide spectrum of solutions, encompassing Subsea Engineering, Robotics, Automation, Control Systems, Software Development, Asset Integrity Management, Inspection, ROV operations, Field Network Management, Graphics Design & Animation, and more. In addition to these technical functions, Oceaneering India Center plays host to several crucial business functions, including Finance, Supply Chain Management (SCM), Information Technology (IT), Human Resources (HR), and Health, Safety & Environment (HSE). Our world class infrastructure in India includes modern offices, industry-leading tools and software, equipped labs, and beautiful campuses aligned with the future way of work. Oceaneering in India as well as globally has a great work culture that is flexible, transparent, and collaborative with great team synergy. At Oceaneering India Center, we take pride in Solving the Unsolvable by leveraging the diverse expertise within our team. Join us in shaping the future of technology and engineering solutions on a global scale. Position Summary The main purpose of this position is to provide technical support to queries associated with ROV, Survey, C-NAV and AGV equipment. It includes Database Management using helpdesk and knowledge base software, assisting in troubleshooting using available resources and preparing customized reports for management. Duties And Responsibilities ESSENTIAL Resolve queries associated with ROV, Survey, C-NAV, and AGV equipment and real-time troubleshooting using available documentation & resources. Handle HLS calls for providing support to onshore and offshore operations maintaining set SLAs Issue License Key s to customers for data subscriptions using C NAV Software tools maintaining set SLAs. Prepare, revise, and verify technical procedures/documentation for addressing issues/ requirements of offshore and onshore personnel. Prepare a Technical database based on inputs from Subject Matter Experts and previous data of queries/ issues resolved for future reference. Database Management using helpdesk and knowledge base software like Peoplesoft, Business Intelligence, Smart Sheets, etc with precision. Prepare customized reports and dashboards for Operations, Commercial Bidding, Technical Departments, and Senior management. Identify, Evaluate, and Interpret trends for detailed analysis of data. NON-ESSENTIAL Onsite assistance to the Lead engineers/supervisor for ROV and AGV International projects etc. Undertake continuous improvement training programs and specific projects as instructed by management. Assist Engineers with all technical support functions. Handle escalated queries from Administrators. Assist with any other duties as and when required. Safety Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to proactively ensure a safe working environment. Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems. Proactively identify workplace hazards and suggest improvements to enhance the safety and quality of the work environment. Other Perform the assigned tasks with due diligence and precision following the guidelines of the Integrated Management System of the company. Eliminate waste of whatever form, to suggest the use of more environment friendly substances and better practices and contribute to the continuous improvement of the work environment. Supervisory Responsibilities This position has NO direct supervisory responsibilities. Reporting Relationship Supervisor, Technical Support Assistant Manager, Technical Support Qualifications REQUIRED B. Tech in Electronics /Electrical/Mechanical Engineering (E) Able to work in rotational shifts 42. 5 hours (weekly) (Morning, Evening, Night & Weekends) (E) Knowledge of MS-Office and computer fundamentals (E) Must be willing to Work from office as and when needed. DESIRED 0-1-year experience in Support Operations (P) Knowledge, Skills, Abilities and Other Characteristics Excellent Verbal & Written Communication Skills in English Creative thinking and team work skills Possessing a proactive, positive, can-do attitude Gives and receives constructive feedback. Able to perform multitasking. Ensures that others involved in a project or effort are kept informed about developments and plans Additional Information Working Conditions This position is considered OFFICE WORK which is characterized as follows. Almost exclusively indoors during the day and occasionally at night Occasional exposure to airborne dust in the workplace Work surface is stable (flat) Physical Activity/Requirements (Optional for India Service Center) The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is considered LIGHT work. OCCASIONAL FREQUENT CONSTANT Lift up to 20 pounds Climbing, stooping, kneeling, squatting, and reaching Lift up to 10 pounds Standing Repetitive movements of arms and hands Sit with back supported Oceaneering provides equal employment opportunities to all applicants. In addition, we make a priority of providing learning and development opportunities to enable employees to achieve their potential and take charge of their future. As well as developing employees in a specific role, we are committed to lifelong learning and ongoing education, including developing people skills and identifying future supervisors and managers. Every month, hundreds of employees are provided training, including HSE awareness, apprenticeships, entry and advanced level technical courses, management development seminars, and leadership and supervisory training. We have a strong ethos of internal promotion. We can offer long-term employment and career advancement across countries and continents. Working at Oceaneering means that if you have the ability, drive, and ambition to take charge of your future-you will be supported to do so and the possibilities are endless. Add To Cart

The Band 1 Desktop Technician will provide day to day localemote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 years experience in Windows Desktop support. Position Responsibilities and Functions Provide first/second level contact and problem resolution for customer issues. Work with Third Party Vendors to remediate complex AV issues as needed. Provide timely communication on issues status and resolution Maintain ticket updates for all reported incidents. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Should have basic knowledge of Mac operating system, to support Apple pc users. Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. This position requires the ability to work in a project-based environment requiring Flexibility and teamwork. Performs other duties as assigned. Key Responsibilities Candidate Required Minimum Qualifications and Skills Bachelor Degree or equivalent in Computer Science or related field. CompTIA A+, Microsoft Certified Professional (MCP) or better. Minimum of 18 months years of IT experience. Windows 7-10, Microsoft Active Directory, utilization GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. Proven analytical, troubleshooting and problem-solving skills. Proven ability to multi-task, effectively determine priorities and meet SLA s. Excellent communication relationship-building and internal customer service skills. Adaptable and flexible in a fast-changing industry and work environment. Willing to work off-hours and weekends when required for projects or emergency support. Candidate Required Minimum Qualifications and Skills Bachelor Degree or equivalent in Computer Science or related field. CompTIA A+, Microsoft Certified Professional (MCP) or better. Minimum of 18 months years of IT experience. Windows 7-10, Microsoft Active Directory, utilization GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. Proven analytical, troubleshooting and problem-solving skills. Proven ability to multi-task, effectively determine priorities and meet SLA s. Excellent communication relationship-building and internal customer service skills. Adaptable and flexible in a fast-changing industry and work environment. Willing to work off-hours and weekends when required for projects or emergency support.

Mobile App Transactions / Mobile Banking Transactions escalation L2 query resolution for credit cards. Handling escalated tickets from the first line Customer Support team shamli.urbanecorps21@gmail.com

provides technical assistance to computer system users, resolving hardware, software, and network issues. Install, configure, and maintain systems, troubleshoot problems, and ensure smooth operation of IT infrastructure. Required Candidate profile Qualification: Any graduate, Similar Computer Diploma Course / certification course required. Required Experience: 1 – 3 Yrs relevant experience. Male Candidates Only Joining: Immediate to 15 days.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: Service Desk Management.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc