666 Helpdesk Jobs - Page 4

About Glean We re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work. We re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications. Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We re a diverse team of curious and creative people who want to help each other get big things done so we can help other teams do the same. About the Role Glean is seeking an experienced Global People Technology Operations Manager to set up, lead, and scale our People Technology Operations and Shared Services function. The ideal candidate brings at least 10 years of experience in HR/People operations, technology, and shared services, with a proven record of establishing operational teams and processes from the ground up. This is a strategic, hands-on role reporting into the People function, enabling Glean s growth through technology, efficient processes, and best-in-class employee experience. Key Responsibilities Set up and operationalize the People Technology Operations and Shared Services function at Glean, including defining structures, OKRs, processes, tools, and reporting frameworks. Lead the identification, implementation, and governance of HR technology (such as HRIS, ATS, LMS, performance management systems), ensuring seamless integration into Glean s business systems. Own the delivery of core administration and transactional HR activities, including data management, employee documentation, HR helpdesk and query resolution ensuring accuracy, compliance, and best practice. Collaborate with People Business Partners, IT, Finance, Legal, and other stakeholders to optimize people processes, automate workflows, and enhance operational efficiency. Utilize data analytics and technology to drive actionable insights on people metrics and continuous improvement in service delivery. Lead, mentor, and develop a high-performing shared services team supporting the company s global operations. Ensure strong controls and compliance with statutory, legislative, and audit requirements related to people operations. Support onboarding, internal mobility, and offboarding activities with a focus on employee experience and process consistency. Develop and maintain documentation for all operational processes, create playbooks, and ensure team knowledge is current and scalable. Act as the SME for People Operations systems, processes, and change management in the company. Who You Are 10+ years of experience in People Operations, People Technology, Shared Services, or a related HR domain, ideally in high-growth, global organisations. Demonstrated success setting up and scaling People Technology Operations or Shared Services centers, preferably in a startup or multinational environment. Deep expertise in HR technology systems (HRIS, ATS, LMS, case management) and process automation. Strong understanding of Indian HR and payroll compliance; global experience is a plus. Analytical, data-driven, and process-oriented mindset with a bias toward continuous improvement. Excellent stakeholder management, project management, and cross-functional collaboration skills. Proven leader and people manager; able to build, motivate, and develop diverse teams. Exceptional communication skills, with the ability to influence at all levels and drive change across the organization. Experience working with and optimizing shared services models for scaling businesses. Entrepreneurial mindset; adaptable to ambiguity, with a focus on impact and delivery. This position is based in Glean s Bangalore office and may require occasional travel to other regional hubs. Glean values diversity and is committed to creating an inclusive environment for all employees. Note: Experience building functions from the ground up and prior exposure to both operational and strategic aspects of People Technology and Shared Services will be a significant advantage.

Solenis is a leading global producer of specialty chemicals, delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, our innovative portfolio includes advanced water treatment chemistries, process aids, functional additives, and state-of-the-art monitoring and control systems. These technologies enable our customers to optimize operations, enhance product quality, protect critical assets, and achieve their sustainability goals. Headquartered in Wilmington, Delaware, Solenis operates 69 manufacturing facilities worldwide and employs over 16, 100 professionals across 130 countries . Recognized as a 2025 US Best Managed Company for the third consecutive year, Solenis is committed to fostering a culture of safety, diversity, and professional growth. At our Global Excellence Center (GEC) in Hyderabad , we support Solenis global operations by driving excellence in IT, analytics, finance, and other critical business functions. Located in the heart of the IT hub, the GEC offers a dynamic work environment with strong career development opportunities in a rapidly growing yet stable organization. Employees benefit from world-class infrastructure, including an on-campus gym, recreation facilities, creche services, and convenient access to public transport. For more information about Solenis, please visit www. solenis. com . Were Hiring: Accounts Payable Associate Location: Hyderabad India - Hybrid Full-Time | Permanent Position Two way and three-way match invoice processing Processing of 3rd party freight invoices, Legal, HR Invoices Review and action on discrepancies and fallouts Analyze vendor and system improvement opportunities Review blocks and action as required Review suspected duplicate invoices Processing of Urgent Payment requests Quality check audit and review on invoices Regular process knowledge sessions as part of Quality Audit Creations and Update of process documents New vendor set-ups and changes Clearing of Blocked invoices (MRBR Report) Month end reports Metrics reporting (Data consolidation) Queries and Helpdesk Emails Process improvement ideas Implementations SIX Sigma and RPA projects Analysis and Root Causes for any discrepancies What we offer Competitive health + wellness benefit plan Gym or fitness centre on site, free for Solenis employees/access to external gym membership Night Shift Allowance Cab Facilities - Night shift Internet Allowance Creche Free parking on site Staff hangout spaces Continuous professional development with many opportunities for growth Access to a wide variety of internal and external training courses on our learning system. Access to self-paced language training on our learning system (free) No-meeting Fridays Competitive Salary and bonuses Relocation assistance available Hybrid work arrangement eg. 3 days in office. About Us At Solenis, we understand that not every candidate will meet every qualification listed. If you believe your skills and experience can bring value to the role, we encourage you to apply. We recognize our people as our greatest asset and offer competitive compensation, comprehensive benefits, and ample opportunities for professional growth and development. If you re looking to be part of a world-class organization and contribute to meaningful work, we look forward to hearing from you. Solenis is an Equal Opportunity Employer.

The Service Desk Coordinator is responsible for overseeing and coordinating the day-to-day activities of the IT service desk or help desk team. Required Candidate profile Should have hands on experience in Ticket Categorization,Ticket Prioritization and SLA management.

Overview Experience : 3-5 Years Location: Hyderabad Shift: 6:30 PM - 3:30 AM Skills: D365 Support About Annalect India We are an integral part of Annalect Global and Omnicom Group, the second largest advertising agency holding company in the world in terms of revenue and is the leading global marketing communications company. Our portfolio includes: three global advertising agency networks: BBDO, DDB and TBWA; three of the world’s premium media services: OMD, PHD and Hearts & Science. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Business Support Services, Market Research and Media Services . Responsibilities Provide First Line Assistance for Customers ( Microsoft D365 Users) Serve as a “ Microsoft D365 ” team member using the Service Now application to assist customers with resolution of their Microsoft D365 issues or administrative requests including but not limited to: Customer Setup/Change Requests Billing Issues New Financial Dimension Requests Project Transaction Corrections Troubleshoot Issues Revising Purchase Orders/Quotations Troubleshoot Transactions in Workflow Troubleshoot Login Issues Workflow Change Requests Accounts Payable Issues Complete and close ServiceNow support tickets in a timely manner and document the progress/resolution within the in the ticket. Provide light training to agency end users, including but not limited to, how to create projects, quotations, purchase orders, etc. Resolve employee onboarding and offboarding issues related to Project Triangle (Internal onboarding/offboarding process for the Microsoft D365 application). Assist with internal and external audit requests as needed. Escalate advanced Microsoft D365 support issues where necessary to Senior Microsoft D365 Support Team members or the Microsoft D365 Development Team. Assist with regression testing of code deployment to Microsoft D365 and Service Qualifications This position will report to the ERP Support Manager and the ideal candidate will enjoy partnering with agency end users, Omnicom Shared Service departments, and fellow Microsoft D365 Support team members to resolve “Microsoft D365” helpdesk tickets and drive solutions for our customers (Microsoft D365 Users). This may be the right role for you if you have Graduate / Postgraduate degree in commerce / finance (must) Experience using Dynamics AX 2012 R3/Microsoft D365 as a Tech Support Proficient in Microsoft Word, Power Point, Outlook, Teams, and Excel Keen eye for detail and compassion for all project elements, large to small Extraordinary interpersonal skills; solid expertise in collaboration, flexibility, and diplomacy Talent for communicating in a clear, concise, and proactive manner Confidence to ask for answers when you have questions Demonstrated ability to work independently with minimal supervision. Prioritize tasks with aggressive deadlines. Ability to understand business concepts and issues as well as technical systems processes The ability to quickly prioritize tasks and adjust to changes in work tasks Work in 18:30 hrs -3:30 hrs IST

We are looking for an Oracle Cloud HCM Helpdesk Lead implementation consultant to join our team who will be responsible for leading the end-to-end implementation of Cloud HCM HR Helpdesk. This role involves working closely with clients to gather requirements, perform gap analysis, design solutions, map business processes, and configure systems. Proven experience in end-to-end Oracle Cloud HCM HR Helpdesk implementations. Strong knowledge of Oracle HCM configurations, setups, and transactions specific to Helpdesk a Oracle Cloud HCM certifications (e.g., Oracle Global Human Resources Cloud Implementation Professional) are highly preferred. Exceptional written and oral communication skills with attention to detail and ability to explain technical concepts to varied audiences. Strong team player with ownership mindset and escalation skills when necessary. Lead end-to-end implementation of Oracles Cloud HCM HR Helpdesk module. Gather requirements, analyse gaps, design solutions, and map existing HR business processes. Design, configure, and test service request workflows, queues, routing rules, and knowledge bases in the Helpdesk module. Build learning structures including courses, offerings, learning paths, specializations, and automated learning assignments. Lead and execute unit, system integration, and user acceptance testing (UAT) for the Helpdesk module. Provide user training and support for both rollouts and live environments. Create and maintain comprehensive project documentation.

2+ years of hands-on Linux administration (command-line proficiency required). Experience in Windows/macOS troubleshooting and support. Familiarity with networking (TCP/IP, VPN, DNS, DHCP). Knowledge of Git, Docker, and virtualization tools. Scripting skills (Bash/Python) for automation. Certifications like RHCSA, CompTIA Linux+, Microsoft, or Apple are a plus. Key Responsibilities Linux Systems Administration Install, configure, and maintain Linux servers/workstations (Ubuntu, CentOS, Debian). Manage user access, permissions, and security policies. Monitor system performance, troubleshoot issues, and optimize resources. Automate repetitive tasks using Bash/Python scripting. Manage Git repositories and Docker containers. Windows & macOS Support Provide Level 1/2 technical support for Windows/macOS (software, hardware, network issues). Deploy updates, patches, and security compliance measures. Integrate Windows/macOS devices with Linux systems (file sharing, authentication). Networking & Security Configure and maintain routers, switches, firewalls, and VPNs. Manage DNS, DHCP, and network monitoring tools. Implement security measures (firewalls, intrusion detection, audits). Documentation & User Support Maintain system documentation, IT policies, and procedures. Resolve employee IT issues via helpdesk tickets, email, or in-person support. Backup & Recovery Design and test backup strategies (local/cloud). Ensure data integrity and rapid disaster recovery.

Accelleron 24x7 global service desk is looking for high caliber IS Support Specialist who provides defined services to the internal customers with best quality in the most efficient way. An IS Support Specialist endeavors to continuously improve upon the process & delivery of IS Support to Accelleron Turbocharging IS users across the global by helping users on issues which are escalated by IS support analyst or directly assigned to them , with the aim to meet the expectation of users and provide harmonious and delightful services to internal customers across the globe from India. Your responsibilities Receives requests and incidents escalated from tier 1/scheduled work. Works to resolve technology issues that require deeper knowledge. Identifies trends in incidents to support problem management. Ensures prompt service response through the monitoring and management of the intake of all incidents and support requests through all accepted channels (phone, email, ticket system/web portal, walk up). Determines impact and urgency of an incident and support request to determine priority. Conducts initial triage/troubleshooting on a wide range of technology issues. Escalates unresolved requests and incidents to higher tiers. Provides deskside support. Build and maintain advanced skillset/knowledge in troubleshooting, infrastructure, and application suite. Provide L1 and L2 support to User Globally. Assign Access to Share mailbox, Distribution list, security group in Azure AD Able to resolve Office365, Network, login , DNS related issue . Deploy windows update and application using SCCM servers. Should create New Users in Active directory and assign license into Office365. Knowledge sharing, including training tier 1 employees and cross-training peers. Author, edit, and QA knowledgebase articles. Your background B.Tech / B.E., BCA, MCA Firm attitude towards delivering end-to-end high-quality services and customer satisfaction. Expertise on supporting at least one of these: O ffice 365, A ctive Directory , Network Troubleshooting, Azure AD, Remote Desktop Troubleshooting, SCCM , Firewall . 5 + years of work-experience in IS Support helpdesk as L2 support, preferably using an ITSM tool. Good on verbal-written communication (English). Shift work would be required . Should have good interpersonal skills and be able to deal and respect different cultures across the globe. Your Benefits Attractive compensation & benefits Employee Assistance Program Global parental leave program Flexible working model We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com . Accelleron Data Privacy Statement: accelleron.com / privacy-notice / candidate

The Support Centre Engineer will provide technical support via calls and email for NOV M/D Totco Drilling Instrumentation systems, sensors, and visualization solutions. The role involves troubleshooting technical issues, assisting with product installation and configuration, and ensuring timely and effective resolution of customer queries. Strong communication skills and a deep understanding of drilling instrumentation technology are essential. Responsibilities: Respond promptly and professionally to incoming support calls. Thoroughly document and escalate potential problems via helpdesk support software and phone system. Contact on-call based on Standard Operating Procedure. Perform other work-related tasks as required and as assigned. Comply with all NOV company and HSE procedures and policies. Log, track, and escalate issues using helpdesk software and ticketing systems. Use helpdesk, tracking system and website information to ensure all customer data is up to date. Have an awareness of information security when working on and with customer information. Monitor and maintain computer systems and complex networks. Troubleshoot hardware and software issues across various platforms. Requirements: 3-5 years in a customer support role. Experience with NOV M/D Totco Drilling Instrumentation Systems and visualization technologies strongly preferred . A record of successful resolution of customer support issues as an individual contributor. A willingness to dive into customer support and technical issues as part of maintaining the skills necessary to manage and advocate solutions. Experience using Zendesk or equivalent helpdesk systems. Strong written and verbal communication skills. Detail orientated with the ability to provide analytical reports and concise feedback. Bachelor s degree in engineering in Electronics, Instrumentation, Computer Engineering or related field. Solid understanding of drilling instrumentation systems and oilfield sensor technologies. Experience with NOV MDTotco systems (preferred). Familiarity with data acquisition systems, rig sensors, and surface logging tools. Basic knowledge of networking, Windows-based systems, and remote desktop tools. Ability to read and interpret technical manuals, schematics, and wiring diagrams. Hands-on experience with troubleshooting hardware/software issues in field or support environments. Understanding of WITS/WITSML protocols is a plus.

Summary Leads the Data and System Governance organization for GCS. Drives all aspects related to the governance of all Systems in use to support business activities within GCS and TRD (for SAP only). Leads and coordinates all system improvement initiatives in partnership with Dev IT and ensures visibility of performances trough KPI monitoring. Maintains a high performing support model to Business through active alignment with stakeholders for issues resolution. Responsible for developing and executing the data governance strategy for Clinical supply chain including creation of a governance framework, improvement of data stewardship processes, management of dedicated resources and planning optimization. Leads data and digital transformation initiatives to make GCS a data-driven organizations fueled by Data Science and AI. Act as a point of contact for all GCS D&D initiatives in India HUB. Accountable for the development and execution of data governance strategy, data quality management standards and processes, to enhance master data capabilities across all MDM domains within TRD. Drives functional excellence. Fosters a culture of empowerment, trust, learning, diversity & inclusion and high performance and has the disciplinary and legal responsibility for the people assigned to own team. About the Role Major accountabilities: Leads a Team in GCS Systems & Operational Excellence as Operational Manager in a direct leadership role. Owns, drives, governs Systems and associated landscape within TRD/GCS. Implements and maintains the integrated business support model through the resources assigned. Closely partners with multiple levels of the TRD organization and with external partners (e.g. Dev. IT, Helpdesk and others) to align on cross-functional projects and business priorities. Conduct analysis of business needs and subsequently plans and implements the required projects and improvements. Ensure proper transition to Line Functions of the key initiatives implemented; maintains a rolling 24-month strategic plan of system related projects in coordination with Dev IT. Critically evaluates portfolio of improvements to ensure sustainability overtime, identifying priorities and opportunities to simplify ways of working. Oversees and manages all 3rd party activities involved in system governance and helpdesk, ensuring full adherence to budget and timelines to support operations of a fully integrated Clinical Supply Chain Management. Ensures full development of assigned resources including (but not limited to) creation of career path and strong technical competency training; maintains and coordinates a support-to-the-business model to address day-by-day need as well as mid/long term improvements. Develops and maintains a set of KPIs for ongoing activities; ensures adherence to them and drives/implements any required improvements; drives a culture of continuous improvement. Oversees and proposes SAP improvement implementation at TRD level in conjunction with functional excellence activities related to systems. Ensures high level processes and maps are developed and maintained. Acts as a role model for Novartis values and behaviors. Lead Front line managers, team of Data Stewards, Information Governance managers and MDM Process & Operations Manager within GCS Systems & Operational Excellence as Operational Manager in a direct leadership role. Provide leadership for establishing knowledge-based organization by implementation of data science framework. Establish data governance and quality framework for enabling intelligent recommendation for supply chain user community based on data science solution and data-lake platform. Establish systems, processes, and roles to define business use case for analytics, create a prioritization process for the use case selection for data science solution enablement. Actively lead the reference data management adoption in GCS in alignment with the Enterprise Data Owner In close cooperation with the Unit Head, drive the unit long-term strategic plan and its implementation. Ensure current and future needs are fully met, unit projects are assigned, adequately resourced, delivered on time and in full compliance. Establish data governance for new projects and liaise with Data Council to provide strategic direction for the data and digital projects in GCS in alignment with Enterprise (GDD & TRD) Data organizations. Implement and maintain a robust data quality program to mitigate/prevent data quality issues, diagnose, remediate, and monitor master data by enhancing existing foundations and processes and drive change to improve the quality of master data. Implement suite of standardized governance tools including for use by all key stakeholders Create, manage, and facilitate implementation of data governance policies to enable data science-based organization, identify and understand critical data issues in terms of business impact/risk/opportunity and ensure data policy enforcement and compliance. Actively lead the creation and maintenance of Data Governance roadmap for GCS, identification/implementation of business use cases across the different functions with the purpose of creating value for the business from data insights Ensure integration of data quality methodologies when developing and/or designing new master data attributes to satisfy new business requirements. Drive the planning, coordination, and execution of all people management processes in the unit, including performance management, training, and development planning. Partner with HR Business Partner and Competency Building Unit to identify and devise unit training opportunities, addressing both strategic and behavioral needs, while taking into consideration suitable metrics to quantify training success. Drive a culture of excellence in knowledge sharing. Provide strong input into OTR process and Talent Management. Minimum Requirements: Advanced degree in science, engineering, or relevant discipline (Ph.D., MBA or equivalent) 10 years of practical experience in chemical/ pharmaceutical industry or > 6 years of experience in field of expertise Recognized expertise in related field. Thorough knowledge about the Drug Development and Clinical Supply processes Comprehensive knowledge about project management, excellent organization and planning skills Strong knowledge of relevant regulations (e.g., GMP, HSE etc.) and Novartis specific standards. Demonstrates cross-functional problem-solving and idea generation skills Strong communication skills. Strong presentation skills. Advanced coaching skills Proven leadership skills Excellent communication, negotiation, and interpersonal skills. Ability to work in interdisciplinary and cross-cultural teams

Role-Oracle Cloud HCM Functional Consultant Module- OTL//US Payroll/Talent//Benefits//ORC//Helpdesk//security Looking for candidates with max 1 Month of notice period or Immediate Joiners Location- Pune, Bangalore, Hyderabad, Gurgaon, Trivandrum REMOTE OPPORTUNITIES AS WELL!!!! 1. The candidate is expected to have 7 + of expert domain knowledge in HCM covering the hire to retire cycle. S/he must have been a part of at least 7 end-to-end HCM implementations of which at least 3 should have been with HCM Cloud. 2. The candidate must have expert working experience in Talent//US Payroll//OTL //ORC //Benefits Modules. 3. In-depth understanding of HCM Cloud business process and their data flow. 4. The candidate should have been in client facing roles and interacted with customers in requirement gathering workshops, design, configuration, testing and go-live. 5. Should have strong written and verbal communication skills, personal drive, flexibility, team player, problem solving, influencing and negotiating skills and organizational awareness and sensitivity, engagement delivery, continuous improvement and knowledge sharing and client management. 6. Good leadership capability with strong planning and follow up skills, mentorship, Work Allocation, monitoring and status updates to Project Manager 7. Assist in the identification, assessment and resolution of complex functional issues/problems. Interact with client frequently around specific work efforts/deliverables 8. Candidate should be open for domestic or international travel for short as well as long duration. Interested candidates can mail their cv at jasleen@hiresquad.in or call at 8766331528

> Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: Service Desk Management.

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Associate - TAC (Technical Assistance Centre) We seek TAC Associates to join our WTC office in Pune, India. TAC Associates handle 1st level support on calls/emails/chats from ZS offices worldwide in a user environment consisting of PC/MAC running the standard suite of business applications. What you'll do Troubleshooting IT-related issues for a user population of ZS employees and clients using ZS proprietary software via telephone and remote access. Provide L1 Technical Support for the Windows/MAC machines, printer ZS proprietary software. Diagnose and resolve technical issues related to operating systems, applications, and hardware Familiarity with basic networking concepts and protocols. Common query topics include - VPN, Outlook (and other O365 Apps and Services), Active Directory and Exchange, Network Connectivity, Software Installation (using SCCM and Privilege Management), File Server and File Share access, FTP, Application specific issues, Intune Support & Management etc. Handling administrative tasks such as tracking TAC calls/chats, timely follow up of all assigned tickets in your bin until closure, re-assigning tickets to the relevant L2 teams and following up via emails as required, assisting with organizational efforts, maintaining chargebacks for licensed software etc Additional TAC projects/tasks as assigned based on performance. What you'll bring Strong oral and written communication skills Ability to approach problem-solving methodically and analytically Bachelor's degree required, Master's degree desirable 1-2 years of relevant experience in Customer Support, or preferably IT Helpdesk / Service Desk Strong customer service orientation Professional appearance and demeanor, with ability to exercise good judgment and discretion Ability to work varied hours, enabling support in a 24/7 environment A+ certification or Microsoft Certified Systems Administrator (desirable, not mandatory) Experience with Service Now tool (desirable, not mandatory) Certification in ITIL or similar framework. Perks & Benefits ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At www.zs.com

Position : IT Support Engineer Permanent Role Work location : Chennai ( City office) Prime Location. Interview Process : Face to Face Mandatory Mode : Work from office / (Rotational Shifts) mandatory. RESPONSIBILITIES University degree in the field of computer science, information sciences, or related field and/or a minimum of 4 to 6 equivalent work experience. Exceptional knowledge of computer hardware. Deep-seated experience with Windows desktop operating systems. Working knowledge of a range of diagnostic utilities/ should have worked in MNC Companies. Solid relationship management and performance management skills. Ability to motivate and direct staff members and subordinates. Strong understanding of the organizations goals and objectives. Exceptional written and oral communication skills. Ability to conduct research into a wide range of computing issues as required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language to non-technical staff and end users. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment. should be willing to work in rotational shits Looking for Short Joiners with Good Communication skills. And who is presently residing and working in chennai and who can take Face to Face intws need only apply: Mail : krishnan.g@talentfocuz.com

Proficiency in German Language: Assist Adobes reseller/retailers and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/Europe Interact with regional sales team in Americas/Europe Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You work with: Sales team and Sales Operations professionals in Americas and Europe Various business teams within Adobe Adobes retailers/resellers from across America/Europe Global Sales operations center Learning: Core business operations and Go to Market Strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations: Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path: Customer Support Management Operations Management Program Management Business Analysis System Analysis Please share your video profile for a minimum of two minutes. (Mandatory)

Handle customer queries through chat, email, or web-based tools. Provide prompt, courteous, and accurate responses. Document all interactions and resolutions properly. Ensure high customer satisfaction scores and meet KPIs. Required Candidate profile Excellent written English communication skills Fast typing speed Good comprehension logical thinking Ability to multitask handle global clients Familiarity with CRM or helpdesk platforms is a plus Perks and benefits Perks and Benefits

Min 1 Yr Exp Into Technical Gaming Support(International Blended) Must Have -Troubleshooting Exp On PC Console Graduate Only CTC - Up to 6 LPA+ Variables 24*7 Shift Notice - Immediate Joiners Location Hyderabad Contact 8769866443 Neha

Technical Support International Semi-Voice Min 1Yr Exp Into Technical Support International Voice Must Have -Troublshooting Exp On Windows OS, Dual chat Up to 4LPA WFO US Shift 5 Days Working Virtual Interview Hyderabad Share cv - 9257669383(Harsha) Perks and benefits Incentives Allowances Both way cab's

Technical Support/Service Desk Specialist WHO- 5 Days working Location: Bangalore/Pune CTC: Up to 6 LPA Min. 1 years of experience in International Technical Support (Voice) Any Graduate (Mandatory) Notice- Immediate Contact -9119205824 (HR Sarthak)

Hi, Greetings from CES LTD: Website Link : https://www.cesltd.com SMART IT Solutions | Scalable, Secure, and Future-Ready | CES Ltd CES delivers SMART-driven solutions. Support enterprise growth, modernize IT infrastructure, automate workflows, reinforce cybersecurity, and transform business efficiency www.cesltd.com Headquarted AT : Chicago ( Illinois ) Certified AS : CMMI Level 5 Organisation Position : Senior Help Desk Engineer User Support Respond to support tickets, calls, and emails in a timely and professional manner Provide technical assistance for Windows and macOS platforms Resolve software, hardware, printer, and network issues Guide users through troubleshooting steps or remote desktop sessions Document support activities and resolutions in the ticketing system Systems and Tools Support VPN and remote access configurations Assist with onboarding/offboarding of users, including account setup and deactivation Maintain and manage inventory of IT assets Escalation and Coordination Escalate unresolved or high-impact issues to Tier 2/3 support or appropriate teams Work with other departments to address cross-functional technical problems Track and follow up on open issues to ensure closur Regards, Kanchana CES LTD!

Roles & Responsibilities : J ob Summary: The individual must possess basic skills and abilities to perform the essential functions of the role effectively. The role involves providing Level 1 support for tools and applications, coordinating with stakeholders, and ensuring prompt resolution of issues. Key Responsibilities: Provide Level 1 support for tools/applications and coordinate with stakeholders until closure. Obtain and evaluate all relevant data to manage complaints and inquiries effectively. Monitor and dispatch incidents/tickets to the appropriate technical solution group. Efficiently resolve complaints to completion, ensuring customer satisfaction . Complete call notes and reports as required and update them in the CRM . Create reports using MS Office tools (Excel, PowerPoint). Record details of comments, inquiries, complaints, and actions taken . Handle administration, communication, and coordination with internal departments. Flexible and willing to work in rotational shifts within a 24/7 helpdesk environment . Qualifications: Bachelors Degree in Computer Science, Information Technology, Computer Technology, or a related field. 12-24 months of experience in handling tickets and supporting tools/applications. Exposure to ITIL concepts and understanding of incident management. Good working knowledge of MS Office tools: MS Excel - Advanced MS PowerPoint - Advanced Multi-lingual ability is required (German, English and Hindi). Qualifications Educational qualification: Bachelors Degree in any field. Experience : 12-24

Based on experience and previous salary withdrawals Working Days: 6-day rotational shift (including Sundays) Timings: 9:00 AM to 7:00 PM Job Description: We are seeking a dedicated Technical Support Executive to join our team. This on-site opportunity involves being our customer s primary point of contact, offering technical assistance, and ensuring a seamless user experience with our digital products and services. Your expertise in troubleshooting, effective communication, and commitment to customer satisfaction will be pivotal to our success. Key Responsibilities: Troubleshoot and resolve basic hardware/software issues Collect inquiries from multiple social media platforms & direct customer interactions to ensure accurate and relevant responses, with a Point of contact. Identify and resolve technical problems & provide desired solutions. Maintain a deep understanding of our products and services to effectively assist customers and provide accurate information. Accurately document customer interactions, technical issues, and resolutions in our support database for future reference and analysis. Collaborate with the product development team by conveying customer feedback and recurring issues to drive continuous improvement. Escalate complex technical issues to higher-level support or development teams Required Skills & Qualifications: 0 3 years of experience in technical/customer support (depending on the level) Hands-on experience in the LSQ tool, Zandex, and Ozonetel software. Strong knowledge of Windows/Mac OS, common software applications, and networking basics Excellent communication skills and profound knowledge of email marketing Familiarity with helpdesk software and remote support tools Ability to work in a fast-paced, customer-focused environment

Arcadis is looking to hire an Oracle Application Analyst HCM within our Oracle Operation & Optimization Center of Excellence. Who you are: You possess excellent business & application knowledge in the Oracle HCM domain, (e.g., Core HCM, OTL, ORC, OLC, Benefits and Compensation, Performance Management, HR Helpdesk, etc.). You have proven experience in BAU support and continuous improvement lifecycle. What You ll Own: Configuration/development of solutions developed as per business requirements. Analyse and resolve production issues as per SLA. Working directly with HCM product owner to plan & prioritize backlog. Working with HCM module leads and cross-functional leads to understand the requirements and deliver. Ensuring efficiency in daily standups / refinements / retrospectives. Maintain configuration workbooks and documentations as relevant. Able to priorities the workload and deliver as per deadline. Role accountabilities: Collaboration: Collaborates and communicates with relevant domain Business Process Owners, Business Process Experts, Key Business Users, and End User s. Collaborates with OIM team and member of Design Authority. Collaborates with OEA Data, Infrastructure and Integrations team and Oracle Operation & Optimization Technical Solution Managers to ensure technical landscape adheres to standards. Applications Support & Maintenance: Participates in assessment of the technical landscape to ensure processes/integrations are optimally configured. Supports Arcadis 3 rd party vendors in assessing & validating proposed solutions and/or create proposed solutions to address incidents/problems. Participates in the Oracle Cloud quarterly update process and testing for apps in collaboration with KBUs and OOO Test Manager. Attends service calls with partners to provide assistance on technical issues. Join Oracle support sessions to participate in Oracle product development and thereby improve business efficiency. Applications Enhancement & Continuous Improvement: Collaborates with Product Owners, Business Process Owners, Business Process Experts, and Oracle Operation & Optimization C/I team to design and deliver continuous improvement projects in the Oracle applications portfolio. Participates in technical design work as assigned. Reviews approach with the POs and performs fit/gap analysis as assigned. Assists with technical solution development, documentations and technical testing as assigned. Key Shared Accountabilities: Partnership with other OEA Lanes, Teams, and OOO Domains to exceed business expectations. Oracle Quarterly Update testing with OOO Test Manager and KBUs. Oracle SOP and KBA development with O&Q team. ager and KBUs. Oracle SOP and KBA development with O&Q team. The ideal candidate should: Strong knowledge of end-to-end HR business processes and the ability to resolve issues quickly and convert business requirements into system solutions. Experience in HCM fast formulas, HDLs, HCM Extracts. Experience with Azure Dev/Ops. Experience in the HCM domain with the ability to assess impact of change. Ability to work on Continuous Improvement & business projects when needed. Ability to review & challenge proposed solution designs. Excellent communication skills. Ability to work in a fast-moving environment with Global stakeholders. Knowledge of Oracle integration Cloud / SQL / OTBI / BI Publisher advantageous. Required Qualifications: Bachelors degree or equivalent work experience & practical knowledge. 2+ years of proven experience as an Oracle Cloud HCM developer/analyst. Agile/ CI Frameworks Demonstrated technical aptitude and attention to detail. Preferred Qualifications: 2+ years of hands-on Oracle HCM configuration/development. Experience in agile delivery frameworks/methodologies. Experience in managing incidents/problems. Oracle Cloud Certification. Experience in designing/delivering changes/solutions in an Oracle landscape for a global organization. ? Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. #OTechPH #JoinArcadis #CreateALegacy

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Associate - TAC (Technical Assistance Centre) We seek TAC Associates to join our WTC office in Pune, India. TAC Associates handle 1st level support on calls/emails/chats from ZS offices worldwide in a user environment consisting of PC/MAC running the standard suite of business applications. What you'll do Troubleshooting IT-related issues for a user population of ZS employees and clients using ZS proprietary software via telephone and remote access. Provide L1 Technical Support for the Windows/MAC machines, printer ZS proprietary software. Diagnose and resolve technical issues related to operating systems, applications, and hardware Familiarity with basic networking concepts and protocols. Common query topics include - VPN, Outlook (and other O365 Apps and Services), Active Directory and Exchange, Network Connectivity, Software Installation (using SCCM and Privilege Management), File Server and File Share access, FTP, Application specific issues, Intune Support & Management etc. Handling administrative tasks such as tracking TAC calls/chats, timely follow up of all assigned tickets in your bin until closure, re-assigning tickets to the relevant L2 teams and following up via emails as required, assisting with organizational efforts, maintaining chargebacks for licensed software etc Additional TAC projects/tasks as assigned based on performance. What you'll bring Strong oral and written communication skills Ability to approach problem-solving methodically and analytically Bachelor's degree required, Master's degree desirable 1-2 years of relevant experience in Customer Support, or preferably IT Helpdesk / Service Desk Strong customer service orientation Professional appearance and demeanor, with ability to exercise good judgment and discretion Ability to work varied hours, enabling support in a 24/7 environment A+ certification or Microsoft Certified Systems Administrator (desirable, not mandatory) Experience with Service Now tool (desirable, not mandatory) Certification in ITIL or similar framework. Perks & Benefits ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At www.zs.com

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk.

Skill required: Voice - Service Desk Voice Support Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Support production as per objectives and as required by the process Provide process training to new joiners. Continuous coaching for advisors on process knowledge skills Assisting the helpdesk agents in responding to issues and information requested from end users on a real time basis. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Excellent domain knowledge 2 Years relevant experience in NGCO ISS SD Functional Support Domain Call handling and e-mail handling skills, including handling complex & escalated calls as per the advisors request and needs on a real-time situation Coaching and Training skills Supports Client organisation, both on-shore and off-shore Teams, Customer Relationship team and retained client organisation Travel may be required as per business need 24*7 and Flexible for any Shifts Roles and Responsibilities: Operational ResponsibilitiesDaily Maintain personal productivity by resolving target tickets on both calls and e-mail, Chats per day as defined in the objectives. Help team members in solving complex requests on calls and e-mails. Be available to take complex, escalated calls and e-mails Maintain detailed knowledge at an expert level of all process/client functions and procedures Provide process training for the advisors Provide coaching to team members to be effective on the phone and emails, and enhance the process knowledge of the team members Feedback to the advisors on process related queries and follow up on feedbackWeekly Develop a detailed update around outcomes / actions items from query review sessions Provide updates on training plan and completion details Conduct PKTs for advisors in the team and follow up with feedbacks Review process documents and provide updates to the advisors in case of any change/s in processCommercial and Financial Responsibilities Provide high quality helpdesk services to the Client, ensuring that contractual Accenture SLAs and service obligations are met for the work within scope of the role Identify opportunities to improve quality of operations Qualification Any Graduation