903 Helpdesk Jobs - Page 4

Job Description: Required skills Good typing speed Good in logical and reasoning skills, ability to analyse the requirements. Attention to detail and quickly absorb training provided by SME and other trainers. Should have PC proficiency that include Word, Excel, PowerPoint and Office 365/Outlook. Clear and concise interpersonal, verbal and written communication skills. Key Responsibilities: Handle backend operations, including accurate data entry and system updates. Provide timely and effective email and chat support to internal/external stakeholders. Ensure accurate and on-time service delivery within the assigned scope. Maintain data accuracy and integrity in all assigned tasks. Assist in customer service, helpdesk, and order fulfilment functions as required. There will be three rounds of interview Typing test, Written assessment and Face-to-face

Technical troubleshooting & support for electronics, strong knowledge of computer, mobile devices, and tech products. Ability to diagnose & solve the basis technical issues. •Excellent English & Hindi if interested pls call Priya 8081073001

a. Oversee Helpdesk Ticketing System - Ensuring tickets logging, distribution i.e. resource allocation, tracking & Follow-up & get it resolved in timely manner b. Supervise IT staff - Manage day-to-day activities of the help desk team, ensuring proper staffing levels and task allocation. c. Helps in establishing and maintaining SLAs, which define the expected response and resolution times for various issues. d. Escalate complex issues based on priority referring to escalation matrix e. Coordinate between end-users and the IT department, ensuring clear and effective communication throughout the support process. f. Ensure customer satisfaction through continuous status information g. Provide required support to IT Tech Support Team h. Assist in designing IT SOPs i. Create, develop, update documentations, help sheets, FAQs, and other documentation to assist users and support staff. j. Coordinate with HR on employee onboarding, exit IT related activities through HRMS platform k. SAP Requisition generation and Goods/Service Receipt booking l. IT related Procurement coordination and coordinate with Purchase & Finance team m. IT Asset Management & Reporting n. Track key performance indicators (KPIs) related to help desk performance and generate reports for management Education Qualifications Behavioural Profile Good knowledge of help desk ticketing systems and their functionalities Ability to work effectively as part of a team and collaborate with others Good Communication Skills To have business awareness Be Patience Good Planner & effective Time Management, Prioritize things based on criticality. Able to perform well under pressure Being empathetic Keen to learn new things Desired Skills Strong customer service, Effective Communication, Adaptability, Business Awareness, Negotiation Skills Company Profile Chembond Chemicals Limited (BSE and NSE: CHEMBOND) is a 45 year old known name in India, manufacturing a diverse range of specialty chemicals like water treatment, polymers, construction chemicals, high performance coatings, animal health and industrial biotech products. The company has excellent infrastructure facilities like a well equipped R & D laboratory, multiple regional offices, and production plants, well trained personnel and references across several business segments from the best known companies in the field. Our presence through the various product lines allows us to serve industries across most segments of manufacturing in India. Chembond has believed in delivering to customer expectations through continuous investments in innovation and technical services. We strive to deliver value and delight our customers for the money invested by them. Please enter your email address below to proceed further. Note: You will receive the application link in your inbox.

Job Summary: The AVI-SPL Onsite Maintenance Engineer will work in partnership with the Customer, management team,Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience Essential Duties & Responsabilities: Asist AV projects manager with AV related projects or installations Act as primary support for troubleshooting all multimedia infrastructures Support configuring, troubleshooting and deploying Cisco codecs and configuring TMS templates and control Hub Support of Digital signage and room booking panels Troubleshooting DSP s for audio issues Provide infrastructure support for global events Provide AV engineering support and roadmap planning and AV Infrastructure design Participate in an on-call rotation to provide after-hours emergency support Proactively fault-find and undertake upgrading/enhancing Multimedia capabilities Work closely with Network and project teams Recommend tactical and strategic solutions for video networking and collaboration capabilities Skills and Abilities: Experience with Cisco AV technologies and other AV technologies Background in configuring and troubleshooting Cisco Endpoints Comfortable in supporting global and high-profile events Extensive IP knowledge Industry standard certifications (Avixa, Polycom Sound Structure, QSYS, Shure, Crestron, Extron, TMS, Control Hub, Appspace) Capable of leading the administration of multimedia infrastructure along with providing improvements based on observed and measured network behaviors. Strong organizational and project management skills Education and/or Experience: Minimum of 1 3 years of audiovisual integration experience preferred Formal education in Electronics or related field preferred Minimum of a High School Diploma or equivalent preferred Proficient with test and calibration equipment Ability to diagnose complex system problems Preferred external training: o Introduction to AVIXA o Biamp: Biamp Tesira Practical Principles o Poly: Solutions Expert Certification o Crestron Professional Installation o Crestron: Introduction to Crestron Systems o Crestron: Crestron Toolbox o Exton AV Associate Certification Working enviroment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites. Physical Requirements: The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. The employee must be able to lift and/or move up to 60 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces. The employee is frequently required to talk or listen. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. Work Hours: 40 hours - Mon Fri, be flexible to work after hours and weekends when required. AVI-SPL reserves the right to alter work hours and work location as deems necessary AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law.

Everything we do is for our customers! Featured on Deloittes Technology Fast 500 list and G2s leaderboard, Maropost offers a unified commerce experience that our customers need, transforming ecommerce, retail, marketing automation, merchandising, helpdesk and AI operations with one platform designed to scale for fast-growing businesses. With a relentless focus on our customers success, we are motivated by customer obsession, extreme urgency, excellence and resourcefulness to to power 5,000+ global brands while we head to 100,000+. Driven by the same customer-centric mentality as above, we empower businesses to achieve their goals and grow alongside us. If youre a driver and not passenger and are ready to make a significant impact and be part of our transformative journey, Maropost is the place for you. The Opportunity: Thrive on change and grow beyond limits! We are looking for a bold thinker who sees a chance to learn and define whats possible with every challenge! Ready to make an impactWelcome to Maropost and you can turn ideas into action! The Senior Software Engineer will play a key role in designing, developing, and maintaining our front-end applications. The ideal candidate will have extensive experience with JavaScript frameworks such as Vue.js , as well as front-end frameworks like Nuxt.js and Next.js . Experience with material design frameworks such as Vuetify or MUI is also required or preferred. This position requires a strong technical background, excellent problem-solving skills, and the ability to work collaboratively in a fast-paced environment. What you ll be Responsible for: Design, develop, and maintain front-end applications using Vue.js and Nuxt.js. Collaborate with back-end developers to integrate user-facing elements with server-side logic. Ensure the technical feasibility of UI/UX designs and optimize applications for maximum speed and scalability. Write clean, maintainable, and efficient code following best practices. Conduct code reviews and provide constructive feedback to team members. Troubleshoot and debug applications, identifying and resolving performance issues. Stay up-to-date with the latest front-end technologies and trends, advocating for continuous improvement. Collaborate with cross-functional teams to ensure seamless integration of new features and enhancements. What Youll Bring to Maropost: 5+ years of experience in Front-end development. Extensive experience with Vue.js. Extensive experience with Nuxt.js or Next.js. Experience with Vuetify or MUI (Material Design Frameworks). Proficiency in HTML, CSS, and JavaScript. Bachelor s degree in computer science, engineering, or a related field. Strong understanding of responsive design principles. Ability to translate business requirements into technical solutions. Empathetic, proactive, and constructive communication skills. Strong problem-solving skills and attention to detail. Experience working in an agile development environment. Familiarity with server-side rendering and static site generation. Familiarity with modern front-end build pipelines and tools. Experience with version control systems, such as Git. Strong understanding of web performance optimization techniques. Experience with testing frameworks and tools, such as Jest and Cypress. Experience with state management libraries such as Vuex or Redux (Advantageous). Familiarity with GraphQL and RESTful APIs (Advantageous). Knowledge of accessibility standards and best practices (Advantageous). Experience with front-end performance monitoring and debugging tools (Advantageous). You exemplify Maropost s Values: Customer Obsessed Extreme Urgency Excellence Resourceful Message from the Founders: Maropost is looking for builders - people who want to drive our business forward at all costs in order to achieve the goals we have both short and long term for the results and outcomes that that will bring to us all. If that isnt for you that s ok, for those of you that it is please get in touch with us!

Looking for immediate joiners, Senior Technical Advisor/ International Voice, Bengaluru (AD/Server/Networking) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. *Excellent English Communication mandate* Salary : Upto 8 LPA Interested, please call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Attend to calls from clients/visitors/residents & forward to concerned person Respond to mail requests/complaints with system update, track & closing calls/compliant loop Downloading & making report on daily basis from the digital helpdesk platform Required Candidate profile Minimum 3-5 years of relevant experience Phone etiquettes Excellent communication skills - English & local language Presentable & well groomed Visitor and customer management skills Proactive approach

We are hiring for Immediate joiners for Help Desk Manager Role. Request to share your profile at Sowmyaj@hexaware.com Location: Mumbai, Pune, Chennai, Noida, Bangalore Experience: 5 - 6+ years Shift: Night Shift Key Responsibilities: Manage and lead a team of remote helpdesk support agents. Oversee the daily operations of the helpdesk, ensuring efficient and effective resolution of customer issues. Develop and implement helpdesk policies, procedures, and best practices. Monitor and analyze helpdesk performance metrics to identify areas for improvement. Provide training, coaching, and mentoring to helpdesk staff. Handle escalated customer issues and ensure timely resolution. Collaborate with other departments to address and resolve technical issues. Maintain up-to-date knowledge of IT operational and security technologies. Prepare and present regular reports on helpdesk performance to senior management. Perform additional duties as assigned by management. EXPERIENCE 5+ years Experience in IT Helpdesk related role or equivalent combination of experience. 3+ years Management or relevant experience (US Based/UK Based Technical Support Process) Experience with Microsoft 365 administration. Experience with supporting Microsoft enterprise environment Proficiency in managing Azure Active Directory (Azure AD). Knowledge of ticketing systems. Proficiency with ITSM software and remote troubleshooting tools. Skill Set Required: Strong technical knowledge and troubleshooting skills. Excellent leadership and team management abilities. Exceptional customer service and communication skills. Ability to work effectively in a remote environment. Strong analytical and problem-solving skills.

Technical Support Engineer (NAS) provide support for NAS hardware & software, RAID configuration & network storage troubleshooting. You’ll assist customers with data recovery, connectivity issues & performance optimization across leading platforms.

Looking for immediate joiners, Senior Technical Advisor/International Voice, Pune & Gurugram (AD/Server/Networking) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1 year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. *Excellent English Communication mandate* Salary : Upto 8.4 LPA Interested, please call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Non IT and customer care

Hi, We are hiring experienced technical support / customer support professionals for Quality analyst role for UK shifts Experience - 1 yr & above (only from technical support / customer support background from international background only) Salary - Experience(1yr to 2yrs) - 25k take per month Experience (2yrs & above) - 28k take home per month If you are interested and your skills match the requirements, please share your updated CV to Janani(HR) - 9043685348 Work from office only Shift timings -12.30pm to 9.30pm / 1.30pm to 10.30pm / 2.30pm to 11.30pm Should be able to join immediately 5 days working in a week and saturday and sunday fixed off Free cab facility provided for pick and drop(*25km radius, door step pick and drop) Good communication skill in English is required Job Responsibilities: Evaluate Agent Performance: Review the quality of both phone and non-voice interactions against client quality benchmarks. Ensure Compliance: Monitor adherence to business rules and processes, promptly reporting any breaches. Document & Report: Complete monitoring forms with detailed performance comments and accurately save all results for reporting. Support Improvement: Assist in developing recommendations for quality assurance enhancements, focusing on workflow and knowledge guides. Efficiency: Ability to work quickly and accurately to meet set targets. Analytical Acumen: Excellent analytical skills, including synthesizing data from diverse sources. Organization: Superior time management and organizational abilities. Technical Proficiency: Basic computer literacy and software usage. QA Understanding (Advantage): Knowledge of quality assurance standards and methodologies is a plus. Note: If you have previously interviewed for this role, please disregard this posting.

Career Category Finance Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Amgen is seeking an Accounts Payable (AP) Senior Associate who will be part of Amgen s Global Procure to Pay (P2P) organization. This individual will be responsible for supporting the invoice exception process and will be critical to drive customer satisfaction across Amgen business units through optimum utilization of resources and continuous improvement. The role will be located in Hyderabad, India. Specific responsibilities include, but are not limited to the following: Serves as a Tier 2 escalation point for BPO resources. Responsible for the AP exception handling process and related customer support. Accountable for driving customer satisfaction through timely and accurate resolution of exceptions. Ability to work in a global matrix environment that is fast paced with shifting priorities. Ability to work proficiently in SAP and Excel. Work with team to continually update and improve the customer helpdesk and exception management playbooks in accordance with the other service owners and process owners. Support decisions related to customer helpdesk and AP exception escalations. Conduct regular assessments of helpdesk tickets and AP exceptions to derive root causes and propose solutions to continuously improve performance against SLAs. Ensure compliance to internal and external policies, regulations, and laws applicable to the function. Basic Qualifications Master s degree OR Bachelor s degree and 5 years of directly related experience OR Associate s degree and 7 years of directly related experience OR High school diploma / GED and 10 years of directly related experience Preferred Qualifications Degree in Finance, Accounting or closely related field 3+ years experience in Procure to Pay customer support / AP exception handling. Experience with ERP systems (SAP) Strong attention to detail, verbal communication, and interpersonal skills. Strong customer service focus while having a problem-solving attitude. Ability to multi-task and work within tight timelines. Take ownership of assigned activities. Be a team player. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

IT Admin Stellar Civil Engineers Private Limited Must Requirement: Relevant degree or certifications in IT administration, with basic networking knowledge. Knowledge of help desk software and remote-control tools. Excellent troubleshooting skills & Ability to work independently Experience: 4-5 years of experience in IT Administration. Location: Kharghar, Navi Mumbai, Maharashtra Job Description: Maintaining, and administering computers and office equipment. Administering corporate software systems. Providing IT support and resolving problems for

Customer Success Manager - Taqtics | Digitize Operations. Ensure Compliance. Drive Results. Customer Success Manager About Us: Taqtics is a B2B cloud-based platform that offers multiple SaaS products that help Retail & Restaurant brands manage and improve their daily store operations, remotely. Taqtics is used by 100+ brands like Nike, FabIndia, Nykaa, Under Armour, KFC, Pizza Hut and Pizza Express across 19+ countries globally. Job Summary: As a B2B Account Manager, you will be responsible for nurturing and managing client relationships across all business levels from small businesses to large chains. Your focus will be to drive adoption, ensure client satisfaction, resolve issues proactively, and contribute to the continuous improvement of customer experience. Key Responsibilities: Manage a portfolio of business accounts, serving as the primary point of contact throughout the customer lifecycle. Understand client workflows and help them leverage the platform effectively to meet operational goals. Handle inbound queries through phone, email, and chat; provide timely and accurate responses. Troubleshoot product issues by simulating scenarios, coordinating with internal teams, and ensuring timely resolution. Maintain internal systems with up-to-date client and issue-related information. Proactively monitor client engagement and satisfaction, intervening where necessary to retain and grow accounts. Communicate feature updates, gather client feedback, and advocate for client needs with Product and Engineering teams. Identify opportunities for upselling or cross-selling aligned with client requirements and product value. Qualifications: Graduate in any stream; Postgraduates and those with technical or engineering backgrounds preferred. 2 5 years of experience in B2B account management, ideally in a SaaS or workflow-focused product environment. Skills Required: Strong communication and interpersonal skills with a client-centric approach. Ability to manage multiple accounts and priorities effectively. Comfort with help desk software, CRM systems, and remote support tools. Analytical and problem-solving mindset, with attention to detail. Patience and professionalism when handling complex or escalated issues.

We are looking for dynamic IT Analysts to join our internal technical support team- In this role, you will provide Level 1 technical support to internal users via phone and ticketing systems, resolving issues efficiently while delivering a high standard of customer service- Key Responsibilities: Serve as the first point of contact for internal IT support via calls and tickets- Troubleshoot and resolve procedural, process, and technical issues- Document and track all support interactions using service desk tools- Take complete ownership of issues until successful resolution or escalation- Ensure adherence to SLAs and provide timely updates to users- Collaborate effectively with peers and other teams for complex problem resolution- Identify patterns in reported issues and suggest long-term fixes or process improvements- Act as an internal advocate for users and ensure their concerns are addressed- Participate in shift-based and 24/7 rotational support, including weekends and night shifts- Propose enhancements to improve Service Desk operations and customer satisfaction- Qualifications & Requirements: Graduate Degree in Computer Science, Electronics, or a related field preferred- Excellent communication skills (both verbal and written)- Ability to interact confidently with users across various levels (IT and non-IT)- Willingness to work in rotational shifts including nights and weekends- Preferred Skills: Minimum 6 months of experience in international call centers or service desks- Exposure to global IT support environments or technical troubleshooting- Certifications in Technical Support/Helpdesk (e-g-, ITIL, CompTIA A+) are a plus- Knowledge of Windows OS, Microsoft Applications, and remote support tools- Strong problem-solving and crisis management abilities- Ability to multitask and prioritize under pressure while maintaining service quality- Why Join Us: Be part of a growing global IT company with a collaborative culture- Work on cutting-edge technology with international clients- Competitive salary and comprehensive benefits- Career advancement and continuous learning opportunities

We are looking for dynamic IT Analysts to join our internal technical support team- In this role, you will provide Level 1 technical support to internal users via phone and ticketing systems, resolving issues efficiently while delivering a high standard of customer service- Key Responsibilities: Serve as the first point of contact for internal IT support via calls and tickets- Troubleshoot and resolve procedural, process, and technical issues- Document and track all support interactions using service desk tools- Take complete ownership of issues until successful resolution or escalation- Ensure adherence to SLAs and provide timely updates to users- Collaborate effectively with peers and other teams for complex problem resolution- Identify patterns in reported issues and suggest long-term fixes or process improvements- Act as an internal advocate for users and ensure their concerns are addressed- Participate in shift-based and 24/7 rotational support, including weekends and night shifts- Propose enhancements to improve Service Desk operations and customer satisfaction- Qualifications & Requirements: Graduate Degree in Computer Science, Electronics, or a related field preferred- Excellent communication skills (both verbal and written)- Ability to interact confidently with users across various levels (IT and non-IT)- Willingness to work in rotational shifts including nights and weekends- Preferred Skills: Minimum 6 months of experience in international call centers or service desks- Exposure to global IT support environments or technical troubleshooting- Certifications in Technical Support/Helpdesk (e-g-, ITIL, CompTIA A+) are a plus- Knowledge of Windows OS, Microsoft Applications, and remote support tools- Strong problem-solving and crisis management abilities- Ability to multitask and prioritize under pressure while maintaining service quality- Why Join Us: Be part of a growing global IT company with a collaborative culture- Work on cutting-edge technology with international clients- Competitive salary and comprehensive benefits- Career advancement and continuous learning opportunities

Req ID: 331566 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - ITIL to join our team in Bangalore, Karn taka (IN-KA), India (IN). At NTT DATA, we know that anything is possible with the right people on board . Our employees quality, integrity, and commitment are critical factors in our company s growth, market presence, and ability to help our clients stay ahead of the competition. By hiring the best people and helping them grow professionally and personally, we ensure a bright future for NTT DATA and those who work here. NTT DATA, Inc. currently seeks a Help Desk Associate to join our team in Bangalore . General Duties and Responsibilities: In these roles, you will be responsible for: Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. Record, Update, and Escalate Support issues to the next level promptly. Support all IT onboarding activities for end-users Work with our internal IT Teams on system testing, integration, and maintenance. Engage in discovering new IT business tools to support our business users and our internal IT Team. Seek, Suggest, Evaluate, and implement process and technology improvements. Willing to learn grow in other IT Business areas Requirements for this role include: Excellent English written and verbal communication skills. Exceptional customer service skills. Great Team player Excellent communication skills, comfortable working with various stakeholders Strong troubleshooting skills, bug-finding, and resolution Ability to work independently within a diverse global team IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment) Preferences: - Optional (nice-to-haves) For e Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and Do ITIL foundation certified Flexible Willing to work in a Rotational 24*7 Required schedule availability for this position is Monday-Friday (07:00 AM to 05:00 PM EST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on a weekend basis business requirements. About NTT DATA We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https: / / us.nttdata.com / en / contact-us . NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https: / / us.nttdata.com / en / contact-us .

About Aspora Aspora is building a Financial Services platform for immigrants around the world. We are backed by influential venture capitalists like Sequoia Capital, Greylock Partners, Hummingbird Ventures, Y Combinator, & Global Founders Capital, and are on a mission to simplify global banking as easily as booking an Uber. We-re first taking on the Indian diaspora - the largest and wealthiest immigrant population. 18 million Non-Resident Indians hold over $1.5T in wealth of which $500B is back in India. They remit $125B back every year and account for 25% of all real estate purchases in India. Yet, the banking experiences of these NRIs are archaic. We-re building a new age platform to service these NRIs with cross border money movement. We are a team of 50 that works with the intensity and the agility of a sports team. With innovation, hustle, and collaboration at our core, we aim to build better banking for all immigrants around the world. Discover more about our work, our ethos, and our vision on our website, Aspora About the Role Our Head of Customer Support will lead our customer service function through our next phase of growth. You-ll define and implement best-in-class processes for customer interactions, structure support workflows, and build a scalable, multichannel team. You will be the voice of the customer internally, balancing empathy with operational excellence, and owning the quality and consistency of support as Aspora expands. What You-ll Do Strategy & Systems Define and execute a world-class support strategy across chat, email, phone, social, and in-app channels. Build scalable workflows for high-volume and high-emotion scenarios (e.g. delayed transfers, verification failures, refund requests). Lead the selection and implementation of support tooling - helpdesk, CRMs, internal knowledge bases, and escalation dashboards. Establish and track key metrics: CSAT, NPS post-support, first response/resolution time, SLA adherence, escalations closed loop. Customer Advocacy Be the voice of the user in cross-functional meetings. Escalate and represent customer pain, friction, and recurring issues with clarity and urgency. Drive root-cause resolution loops with Product, Engineering, and Compliance - not just faster replies but better systems. Design and run structured feedback rituals (e.g. monthly VOC reviews, cross-functional RCA sessions). Operations & Quality Create playbooks and SOPs for common customer journeys, edge cases, and high-risk escalations. Build internal QA and training systems to ensure consistency, compliance, and tone of voice - especially in regulated markets. Ensure alignment with data protection laws (e.g. GDPR, CBUAE regulations) and internal risk controls. Team Building & Culture Hire, coach, and grow a high-performance support org across tiers and shifts. Set a tone of radical empathy + operational precision. Especially for users under stress. Champion a feedback-first culture where every user story is seen as a product insight, not just a ticket. Who You Are 7+ years in customer support or ops roles, including 3+ years leading teams of at least 20 CSMs in fintech, remittance, or regulated financial environments. Deep understanding of user behaviour across onboarding, identity/KYC, transfers, failed transactions, and escalations. Built and scaled multi-region support orgs - from tooling to QA to training to team structure. Strong comfort with data - you can create dashboards, interpret trends, and tie CSAT/NPS to actionable insights. Exceptional communicator - clear, empathetic, and proactive across internal and customer-facing interactions. Proven operator under pressure - you-ve run teams through product launches, outages, escalations, or compliance crises. Hands-on experience with tools like Zendesk, Intercom, Freshdesk, Notion, Looker, and QA platforms. Experience in diaspora banking, remittance, or cross-border payments is a strong plus. A self-starter who brings high ownership, bias for action, and a deep sense of purpose to work. Why Aspora Opportunity to lead a foundational customer-facing function in a fast-growing fintech scale-up. Highly competitive salary. Professional development budget and learning stipends. Wellness benefits and team bonding initiatives. Equity package aligned with seniority and impact.

The appointed official will work in rotational shifts, managing incoming calls and ensuring prompt and efficient resolution of queries. Responsibilities include: Attending customer or internal calls during assigned shift hours Required Candidate profile Generating and assigning token numbers for each case/request Coordinating with the internal teams to ensure timely resolution of issues Tracking the status of each token,updating relevant stakeholders Perks and benefits to be disclosed post interview

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks. Required Qualifications Education or equivalent work experience required. Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support. Good local/clients language skills (Written and spoken) as well as business English skills (Written and spoken) required. #LI-KK3 Answers inbound customer calls and / or transforms information from any customer service channel into the ticket system. Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct - retrieves customer agreement on cost if no contract exists. Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (that is, , password resets, software configuration, etc). Uses remote tools to troubleshoot, analyze and resolve technical issues. When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps. Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (that is, , cancelations, additional information). Informs manager or dedicated IRM team in case of customer escalations. Documents all activity and updates the appropriate knowledge management, reporting and other systems. Ensures high levels of customer satisfaction at all times.

Roles & Responsibilities : Diagnosing and repairing issues. Resolving network issues. Installing and configuring software. Speaking to customers to quickly get to the root of their problem. Good knowledge in understanding the problem statement. Provide the solution within defined time. Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Supporting the roll-out of new applications. Ready to work in shifts.

Roles & Responsibilities : Diagnosing and repairing issues. Resolving network issues. Installing and configuring software. Speaking to customers to quickly get to the root of their problem. Good knowledge in understanding the problem statement. Provide the solution within defined time. Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Supporting the roll-out of new applications. Ready to work in shifts.

Skill required: Workday Recruiting Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Shift : US Shift (5:00pm to 5:00am window) Work Location: Airoli-MDC7 What are we looking for? Experience Profile Prior international BPO work experience preferred. Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Strive and achieve SLA target and business outcome indicators defined by the client Knowledge & Skill Requirement : Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer. Good technical aptitude with an ability to learn quickly. Excellent verbal and written communication skills Roles and Responsibilities: Job Responsibilities / Authorities Receive inbound Call ensure that cases and interactions are logged correctly in the required tool. Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self-service portal. Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines. Place outbound calls to customers when required in line with Client / Company guidelines Minimize customer complaints and escalations by providing exceptional service and call control. We look forward to meeting you and helping you take the first step in your career journey! See you there !

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. Were committed to growing our people, memberships, resorts, and guest love. Thats why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, were looking for you. POSITION DESCRIPTION: Provide advanced phone based and email routed technical support associated with the identification, prioritization, and resolution of reported issues of a moderate to high complexity. Must be able to recognize, research, isolate, and then present a resolution to the reported issues. As directed will also provide initial support and administration for PC Workstations on the Corporate Campus including imaging, installation and troubleshooting of PC Hardware, VM and Mobile technology and office automation applications. Provide technical support to administrative, operational, and technical staff of 1500+ employees, as well as users in twenty-nine remote locations, traveling users and external customers requiring remote high-speed internet access while on property. The candidate will be required to work in a rotational shift pattern, including evening, night and morning shifts each month. EDUCATION and/or EXPERIENCE Any degree or up to two years related experience and/or training preferred; or equivalent combination of education and experience in help desk or desktop support role troubleshooting PC problems. 2-5 years experience in a related IT position or Help Desk CERTIFICATES, LICENSES, REGISTRATIONS Relevant Professional Certifications or currently pursuing is a plus not required. PROFESSIONAL SKILLSET QUALIFICATIONS Ability to effectively respond to questions from customers and provide timely resolutions to issues while effectively communicating status to management and customers. Proficiency with Microsoft Business products and operating systems Working knowledge with HP printers and other peripherals; and familiar with related setup and administration Excellent written and oral communication skills Ability of handling multiple projects simultaneously Participates in proactive team efforts to achieve departmental and company goals. Demonstrate excellent customer service knowledge, skills, and abilities including trustworthiness and honesty. Must be detail oriented. Participates in proactive team efforts to achieve departmental and company goals. Ability to multi-task in a fast-paced corporate environment Problem solving and analytical skills a must.