1495 Helpdesk Jobs - Page 34

LOCAL CANDIDATES *This position is located at DDS Headquarters in Conyers, Georgia* *MUST be Bilingual, Spanish* *MUST have Call Center exp* Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service. Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management. External customer support ranges from general website support, assistance with password res...

Hiring for Technical Support & Customer Support Associate and Sr. Associate for Noida /Pune Hiring for CHAT for Pune location Salary upto 4.9LPA TCTC as per BPO experience Immediate Joiners Location -Noida /Pune Call me - 8901710456 / 6206147271 Required Candidate profile Grad & UG both can apply Voice - Minimum 6 months BPO International Voice /Tech Support Experience is must for Noida / Pune Chat - Minimum 6 months Chat experience in BPO international is required

Senior executive - Learner Support The Senior Executive Learner Support is responsible for delivering high-quality service to learners by addressing queries, resolving concerns, ensuring smooth academic journeys, and maintaining strong learner engagement. This role acts as a bridge between learners and internal academic/support teams. Required Skills & Competencies: Excellent communication and interpersonal skills. Strong problem-solving and conflict resolution abilities. Customer-first attitude with empathy and patience. Ability to multitask, prioritize, and manage time effectively. Familiarity with CRM systems and support tools is a plus.

We are seeking a detail-oriented and proactive Senior Executive Service Operations to drive key operational processes across service delivery, customer support, and import management. The ideal candidate will play a crucial role in aligning operational strategies with business goals, ensuring efficiency, cost-effectiveness, and high levels of customer satisfaction. Key Responsibility Areas: Manage the entire import process, including order placement, coordination with freight forwarders, bill of entry filing, and customs clearance while ensuring compliance with statutory regulations Supervise the helpdesk team to ensure timely logging of all customer complaints in the CRM system Analyze serv...

Hiring for Multiple Roles! Phone Banking Officer Customer Relationship Manager Service Assurance Manager Escalations Manager Video KYC Officer Virtual Relationship Manager Personal Banker on Call Apply Now! Call: 9022157571 Khyati 8080126356 Ekta Required Candidate profile No Field Job! Work from the bank’s own contact center handling customer queries over the phone. Knowledge of banking processes, credit cards, insurance, or mutual funds is a plus. Visit: www.hyfly.in

Sodexo Food Solutions India Pvt. Ltd. is looking for Senior Executive - Helpdesk to join our dynamic team and embark on a rewarding career journey Customer Support:Respond to user inquiries and provide technical assistance through various channels such as phone, email, chat, or in-person Troubleshoot and resolve hardware and software issues promptly Guide users through step-by-step solutions and ensure a positive customer experience Issue Resolution:Diagnose and analyze technical issues reported by users Escalate complex problems to higher-level support personnel when necessary Document all troubleshooting steps and solutions for future reference Technical Troubleshooting:Identify, research,...

Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client by Sodexo Key Responsibilities - Collaborate with other members of the Sodexo on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper. - Collect all closed work orders to close the calls. - Produce reports based on the data collected, through produced work orders, for Sodexho and the Client - Receive and answer all incoming calls/mails/papers reporting complaints or work requests - Log in the call through the software, which in term generates work orders Set up report...

Sodexo Food Solutions India Pvt. Ltd. is looking for Executive - Helpdesk to join our dynamic team and embark on a rewarding career journey Customer Support:Respond to user inquiries and provide technical assistance through various channels such as phone, email, chat, or in-person Troubleshoot and resolve hardware and software issues promptly Guide users through step-by-step solutions and ensure a positive customer experience Issue Resolution:Diagnose and analyze technical issues reported by users Escalate complex problems to higher-level support personnel when necessary Document all troubleshooting steps and solutions for future reference Technical Troubleshooting:Identify, research, and re...

Sodexo Food Solutions India Pvt. Ltd. is looking for Executive - Helpdesk to join our dynamic team and embark on a rewarding career journey Customer Support:Respond to user inquiries and provide technical assistance through various channels such as phone, email, chat, or in-person Troubleshoot and resolve hardware and software issues promptly Guide users through step-by-step solutions and ensure a positive customer experience Issue Resolution:Diagnose and analyze technical issues reported by users Escalate complex problems to higher-level support personnel when necessary Document all troubleshooting steps and solutions for future reference Technical Troubleshooting:Identify, research, and re...

Responsible for coordinating all work requests coming in through email, phone or any other form of communication regarding the services provided to the client by Sodexo Key Responsibilities Collaborate with other members of the Sodexo on site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper. Collect all closed work orders to close the calls. Produce reports based on the data collected, through produced work orders, for Sodexho and the Client Receive and answer all incoming calls/mails/papers reporting complaints or work requests Log in the call through the software, which in term generates work orders Set up reports with all ...

Responsible for coordinating all work requests coming in through email, phone or any other form of communication regarding the services provided to the client by Sodexo Key Responsibilities Collaborate with other members of the Sodexo on site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper. Collect all closed work orders to close the calls. Produce reports based on the data collected, through produced work orders, for Sodexho and the Client Receive and answer all incoming calls/mails/papers reporting complaints or work requests Log in the call through the software, which in term generates work orders Set up reports with all ...

Responsible for coordinating all work requests coming in through email, phone or any other form of communication regarding the services provided to the client by Sodexo Key Responsibilities Collaborate with other members of the Sodexo on site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper. Collect all closed work orders to close the calls. Produce reports based on the data collected, through produced work orders, for Sodexho and the Client Receive and answer all incoming calls/mails/papers reporting complaints or work requests Log in the call through the software, which in term generates work orders Set up reports with all ...

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks. Required Qualifications Education...

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks. Required Qualifications Education...

!Hiring for CMM level 5 organisation!!Ensure that specific and measurable targets are developed for all IT services. Monitor service performance against SLAs.Should be flexible to work in rotational shifts.People management includes roster management Required Candidate profile Location:Lower Parel Experience:4+ Years contact: kanchan@peshr.com/9867762401 Should have good communication skill (Verbal & Written) ITIL Knowledge or Certification

Key Responsibilities Provide professional call logging services according to established guidelines Record comprehensive details of all service requests and complaints from residents Generate and assign unique reference numbers to all work orders and job cards Dispatch appropriate service providers based on request type and urgency Track service completion and manage follow-ups with service providers Communicate with residents regarding request status, timelines, and resolutions Prepare daily, weekly, and monthly reports on request volumes and resolution metrics Analyze recurring issues and assist Building Engineers with identifying maintenance patterns Support emergency procedures, crisis m...

Company: Mercer Description: We are seeking a talented individual to join our Transformation team at Mercer. This role will be based in Gurgaon. This is a hybrid role that has a requirement of working at least three days a week in the office. Lead Specialist -Metrics, Analytics & Reporting WFM - RTA & Scheduler (IC Role) Shift Time - 10.30 PM to 7:30 AM (night shift) We will count on you to Preparing and analysing agent schedules in order to meet service level requirements in the most efficient manner possible within work rules, legal requirements, and other constraints Provide troubleshooting support for all Tier one and Tier two escalations and coordination for all global inbound and outbo...

Role summary We are looking for a reliable and detail-oriented Data Entry Operator (DEO) to support our Helpdesk team within the healthcare environment. The role involves accurate data entry, record maintenance, and coordination with internal teams to ensure timely resolution of support requests related to patient services, appointments, medical records, and other healthcare operations. What the role entails Key accountabilities/ responsibilities Enter and update patient-related data, service requests Maintain logs of Helpdesk tickets including follow-ups, resolutions, and turnaround times. Coordinate with medical, professionals , and administrative teams for accurate data collection and cla...

Job Summary Join our dynamic team as a Multi Channel Helpdesk Specialist where you will leverage your expertise in delivery management within the Hi-Tech and Devices domain. With a hybrid work model and day shifts you will play a crucial role in enhancing customer experience and ensuring seamless operations. Your contributions will directly impact our companys success and societal advancement. Responsibilities Provide exceptional support across multiple channels to ensure customer satisfaction and efficient issue resolution. Oversee the delivery management process ensuring timely and accurate service delivery to clients. Collaborate with cross-functional teams to enhance service quality and ...

What Does the team do The Mobility Support Desk is the centralized support hub that bridges the gap between client employees and technical solutions. Its the first point of contact for users facing issues with technology, software, or services. What will you do We are looking for Portuguese/Spanish & English-speaking candidate to support our SaaS product (Mobility Practice) 1) Determine the issue, research, and follow-up steps, as necessary for resolution of issues 2) Answer incoming calls & chats. 3) Troubleshooting device and networking issues reported by the users, acting as a liaison between customers, mobile carriers, client policy and internal Sakon teams to provide accurate and timely...

Job profile: Qualification: Prefer BHM/Bachelors Degree Industry Type: FM Services, Hotel Overall Experience: 4-6 years Industry Experience: 4-5 years Technical Skills: Computer knowledge Generic Skills: Verbal/written communication skills, Vendor/people management, planning, ability to prioritize / organize Behaviors: Team work, learning attitude, handle multiple tasks & positive Thinking Job Aim: The Lobby Manager is responsible for directing and administering the operational efforts of the Front office. This individual ensures that established policies and procedures are followed, oversees provision of a full range of services to visitors and employees, who are promptly and professionally...

Req Exp- Min 4 Years in giving Trainings - Microsoft, Azure, Servicenow, Office365, ServiceDesk Any Gradudate WFO | 5 Day's working|US Shifts CTC - 8.5 to 9 LPA Accomdation will be provided FOR 7 Day's Notice Period - Upto 30 Days Contact 8529474615

Looking for immediate joiners, Technical Support Engineer, Pune (AD, Outlook Configuration, Networking) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Serve...

Japanese NL4 certified; familiar with ITSM process Working Hours: Shift 1 – 2.30 PM IST to 11 PM IST Shift 2 – 10.30 PM IST to 6 AM IST On-call Support on Sat & Sun 3Years experience in Japan client communication and translation skills Excellent written & verbal communication skills in Japanese Language Japanese NL4 certified and familiar with IT terminologies Efficient in Japanese to English and English to Japanese translations Follow SOPs to address Application & Infrastructure issues Participate in Major Incident Management for Critical issues Collaborate with customer stakeholders, IT L2 support team Familiar and experienced on ITIL Processes - Good to have

Provide first-level support for incidents &service requests Log, categorize, prioritize, and track tickets using ITSM tools (e.g ServiceNow, Remedy) Resolve basic hardware, software, printer, &network-related issues Assist users with password resets Required Candidate profile Guide users through simple step-by-step troubleshooting instructions Escalate unresolved issues to L2/L3 teams proper documentation Follow up on open tickets and ensure timely resolution as per SLA Perks and benefits Perks and Benefits