904 Helpdesk Jobs - Page 30

Plays an important role in the Organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team. Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency. Primary Skills Responsible for service delivery of the areas assigned. Meeting the service level and maintaining the accuracy of the database. Basic Knowledge of Computers, Oracle and Sales force. Should be able to work in Citrix based environment. Knowledge of customer service, helpdesk and order fulfillment. Added advantage if candidate holds prior experience in BPO, specifically in an International Voice or Blended process Good communication (written and verbal) and comprehension skills in English Willing to work in night shifts 24/7 environment

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk with a specific focus on PLC-controlled machines and subsystems. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues. You Must Have Bachelor s degree in Engineering or Computer Science Skills We Value At least 3 year of experience troubleshooting electrical issues At least 3 year of experience reading, reviewing and interpreting electrical schematics Customer facing experience Experience in the automation/material handling industry Ability to focus on relevant information and identify and execute on key details Experience with C programming languages Experience programming and installing Allen-Bradley /Siemens /Modicon/Lenze PLCs Experience with SQL, creating queries, and data analysis Experience with VFDs, electric motors, and sensing devices Experience programming and installing Panel View (HMI) Ability to consistently make and execute timely decisions Ability to quickly analyze, incorporate, and apply new information and concepts Excellent interpersonal, verbal & written communication skills Demonstrated experience with Knowledge Management & Call Center Management Ability to multitask Key Responsibilities Be part of a team that is solving complex technical problems for external customers Troubleshoot issues related to proprietary software running sortation systems in distribution/fulfillment centers Document details pertaining to issues being worked on

What is special about Lighthouse? Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together. What s unique about this role? The Relativity Infrastructure Engineer manages multiple on-premises Relativity Server instances, Relativity One instances, and is a key contributor to expanding into new geolocations on-premises and in the cloud. As Lighthouse continues to elevate the service level objectives for all Relativity environments, the engineer will be implementing changes to improve performance, enhance monitoring, strengthen security, and maintain stability. The engineer will be key in troubleshooting high-impact production incidents and issues escalated by the Application Support team. The ideal candidate will have extensive experience in troubleshooting Relativity issues, working with Relativity Support, and a deep knowledge of the Relativity infrastructure. What will this person do? Support Lighthouse s Relativity environments focusing on scalability, monitoring, stability, performance, and security. Collaborate with cross-functional teams to plan, schedule, and implement changes using the change management process. Respond to incidents in Relativity and integrated applications following the incident management process. Remediate items, perform Root Cause Analysis and present findings in Operations Review meetings. Implement Relativity security best practices. Analyze, install, and test Relativity server patches and help create implementation plans. Respond to any Relativity defects by coordinating with relevant teams and creating action plans. Collaborate with development teams to enable high performance, dependable integration of Lighthouse tools with Relativity. Support Relativity integration with eDiscovery tools such as Nuix, Brainspace, and eCapture. Evaluate and set up third party software that integrates with Relativity and/or RelativityOne. Work with other teams to help create solutions for any custom projects required by clients. Fully document each customer issue/resolution. Create and maintain internal/external support documentation including SOPs, best practices, and knowledge articles. Provide guidance, support and mentoring to the App Support team. Perform on call responsibilities periodically, that may require working outside normal working hours (evenings/weekends). Bring your passion and together we will shine. It would also be great if you had the following: Relativity Certified Administrator (Relativity Infrastructure Specialist preferred) Minimum of 5 years of Computer Helpdesk/Application Support or relevant IT experience Minimum of 3 years experience supporting hosted Relativity platforms. BS or BA degree in related field or commensurate work experience. Strong communication skills (both written and verbal). Demonstrate strong judgement when it comes to resolving technical issues. Ability to solve problems and identify a root cause in addition to being able to develop and execute upon a solution. Experience supporting enterprise systems, including Windows Server, Microsoft SQL Server, IIS Web Servers, Active Directory, and Virtualization & Cloud environments. Expert level Relativity experience. Proficiency in SQL Server, PowerShell, Regular Expressions. Work Environment and Physical Demands Duties are performed in a typical office environment while at a desk or computer table. Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting. Duties may require being on call periodically and working outside normal working hours (evenings and weekends). Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are! As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets. This role will be eligible to participate in an annual bonus or incentive program. As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients, and our people do what they do best shine. This position will work for and be employed by Lighthouses India subsidiary, which is an independent company located in India.

Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client by Sodexo Key Responsibilities Collaborate with other members of the Sodexo on site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper. Collect all closed work orders to close the calls. Produce reports based on the data collected, through produced work orders, for Sodexho and the Client Receive and answer all incoming calls/mails/papers reporting complaints or work requests Log in the call through the software, which in term generates work orders Set up reports with all collected data coming from the work orders for the Client as well as for Sodexo for controlling, transparency and information purposes Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations Maintain the confidentiality and security of all data and information relating to the facility Maintain professional appearance at all times Qualification : - HSC/equivalent or Diploma holder or Graduate - Minimum 2 years experience in any facility management company or in a hospitality industry. - Excellent knowledge of Word and Excel - Excellent customer service skills - Excellent communication skills - Ability to deal with various types of people - Effective time management skills - Ability to work under pressure

Should help customer in solving technical issues on chat .. for more details call HR Meghna 9059256406 Required Candidate profile Perks and benefits Esi n pf

Role & responsibilities Customer Care Requirements: Excellent communication skills Education - Undergraduate or Graduate (UG with excellent communication skills) Should be excellent in communication Technical Support Role: Technical Support Process Technical Support for L1 & L2 Helpdesk, Providing remote support for Laptops / Desktops / LAN Issues / Printer Configuration, Cloud Computing, DNS , Networking Support....ETC. Pune / Navi Mumbai Location Preferred candidate profile Excellent Communication Skills Perks and benefits Fix Salary 23k for Freshers Whats app your Resume : 8888850831 Praveen Call : 7391077622 / 7391077621 Book your Slot on WhatsApp @ 9623462146 All Rounds @ Infinites HR Services, Cerebrum IT Park ,B3 ,Cybage Tower Rd,1st Floor, Off no 15,Above Dmart, Kalyani Nagar Pune -411014 ....Landmark : Kalyani nagar Metro station. Pranya / Shafakat / pritpal Regards Dipika Sharma 9623462146

Role & responsibilities Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.-typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.-Shift: Rotational shift. Qualification: Graduate with minimum 6 months experience in a technical support role-basic MS troubleshooting.-Basic computer knowledge.-Basic TS on networking.-Basic technical skills for troubleshooting on issues related to computers. POSITION GENERAL DUTIES AND TASKS : Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. -typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. -Shift: Rotational shift. Qualification: Graduate with minimum 6 months experience in a technical support role -basic MS troubleshooting. -Basic computer knowledge. -Basic TS on networking. -Basic technical skills for troubleshooting on issues related to computers. Preferred candidate profile

Duty Manager , Facilities will be responsible for managing all aspects of day to day service delivery in Accenture during the shift. He/ She also will be accountable for proper usage and functionality of the technologies implement at site Helpdesk/Mailroom Operations To provide management advice on Helpdesk/Mailroom for escalated issues during the shift To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process Clearing of C-mail / Government agencies mail to the proper recipient. To ensure accident or crises management is addressed immediately Front Office Operations To provide management advice for Front Office for escalated issues during the shift. To ensure immediate response to all priority calls during the shift and follow escalation process To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep Security Operations Attending the shift briefing To ensure Security muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in security services To ensure that the security assignment manager or security in-charge of the facility is being updated on the client s/VIP visits To ensure that the security related issues are discussed with security assignment manager and also on priority for the shift and ensure there is an action and tracking for the issue closure. To ensure that security staff adheres to GAP norms. To discuss and assist facility manager and security Manager (pan India) on monthly basis on the vendor performance matrix. To ensure the Grooming of the staff To manage the overall key room, clock room and time office operations. To ensure weekly training is imparted and staff grooming standard is maintained. To ensure VMT tool (vendor management tool) is up and run all the time To ensure all registers/tools update for material movements (In & Out) on day to day basis Follow the escalation matrix if anything wrong Ensure to implement EHS practices (PPEs etc) in and around the security premises Ensure to update the new assets in the asset tracker & update the relevant stake holders (WM & CEs) Housekeeping Operations Attending the shift briefing To ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping services. To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the client s/VIP visits. To ensure that the housekeeping related issues are discussed with housekeeping duty manager and also on priority for the shift and ensure there is an action and tracking for the issue closure. To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services. Identification, on time closure and reporting of snags. To discuss and assist facility manager on monthly basis on the vendor performance matrix. Ensure all the Siebel housekeeping calls are closed on priority and within TAT without escalations. Cafeteria Operations To ensure caterers maintain a high standard of hygiene & cleanliness in the services areas During food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangements To ensure random food samples test is done by Accenture authorized vendor and results are taken up accordingly. To manage and supervise the quality, quantity and the cost of meal and refreshments being served in the cafeteria. To ensure that the operating hours, menus will be prominently displayed in all prominent places in the cafeteria. To conduct quarterly traffic analysis and ensure that waiting time on the cash counter and food counters and Sodexho counters shall be within tolerable limits. To ensure that the table & chairs are cleaned at all times and the frequency shall be modulated according to the traffic. To ensure that tracking is done on the vendor crockery like spoons, plates etc to ensure no shortages. Should conduct monthly random Kitchen audit of the vendors. Escalate Facility Manager and then Accenture Lead on escalations. Ensure the hygiene of the cafeteria vendors operating in stalls. Ensure PPE are used by vendor staff while serving, cooking and washing. Estate Management Ensure necessary approvals are taken by the builder team on cases to cases basis during specific events Coordination with builder on guarding services and common area upkeep daily / weekly / monthly Co-ordinate with builder security for logistics requirement Co-ordinate with builder for pest control activity closure Take proper rounds in all common areas maintained by builder Co-ordination with builder HK team & ensure daily HK activity in place in common areas Make snag reports pertaining to common area s and follow up for closure Coordination for bee hive removals and pest control Coordination with builder security team for any logistics requirement General Operations To ensure upkeep of breakout area & reprographic equipment s at all times and take necessary actions as required. To ensure all such communication is entered in the duty manager log book to inform the next shift person. Proper handing over and taking over to be done. To go for facility, walk around and ensure Walk around map & Guide is followe'd and maintained. To adhere to Accenture Policies, Processes & procedures and also the statutory documents To adhere to Accenture SLA & KPI as agreed with JLL To assist Facility Manager in all such ISO, Internal, External, audits that happen at Accenture and ensure necessary documentation are done To coordinate with engineering team for any issues that need help. Organizing induction program for all TPV & Jll staff Plan & train TPV staff on Accenture policies and requirements. Daily and monthly updating of OLA in the SMDRS tool. Important and VIP client visits to be coordinated with Events team and should be managed without escalations. Should have complete knowledge & functionality e.Fit tools ( VMT, IMT, Site Ops. Site Inspection tool), BGC and work permit tool. Should govern overall pest control, carpet maintenance, we'llness room, Ambulance, Indoor plants, Recreation room and Gym activities. Should conduct all the scheduled meeting and focus meets with projects as per calendar. Should participate and manage half yearly fire drill. All daily, weekly and monthly reports to be shared on time. All the relevant checklist to be governed and maintained as per requirement. Adopt to all the new implemented initiatives. Handling of security, EHS incidents on priority and communicating the same as per escalation matrix. Answering the employee query on phone and replying mails Follow the escalation process & matrix for any incident / issues (100%)

HELPDESK MANAGEMENT Answer, record & resolve all queries, questions, complaints, feedback raised by the internal customers & the same should duly addressed through automation software / Mails within prescribed timelines post receipt of the complaint. Meeting/ Conference Room-Logistic arrangements Prepare daily reports including timeliness of repairs and reasons for delays. Monitor the daily check lists/snags with the help of the Facility management tool and will send a daily report to the Manager. Record and track all/any request / feedback / suggestion / complaints as described above and under scope of this contract. Operate help desk as per the guidelines provided by client Management. These Services pertain to the assisting / guiding the Employees with respect to Seat Booking, Other Operational support & Queries. Attending problems on Helpdesk and resolving the problems to closure, which occur on day-to day basis. Responding and resolving the problems which may be related to Book It, Relocation, Accommodation of employees, Events etc. Responsibility for all adhoc duties and tasks as assigned by Manager. GOODIES DISTRIBUTION (Delivery and recovery) Maintaining Details (Mumbai Local/Outstation) Route segregation as per the requirement Distributed/collected in given timeline for both local and outstation. Once the delivered the same data is updated to the requester on weekly file. Agency to delivery / recover the goodies as per the TAT and shared with client. Timely tracking the goodies and ensure necessary follow-up with courier agency team. Sharing consolidated delivery/recovery report on a weekly basis. FRONT DESK MANAGEMENT Provide Front Office services at required locations. Conduct of the front office attendant and upkeep of the front office area will be the key measure to assess the performance of the front office services provided by the Service provider. Make receptionist services available as per the prescribed timings. Ensure that all customers, users, or visitors shall be greeted with a courteous and inviting attitude and to a standard to the reasonable satisfaction of Client. Train the receptionist to notify the host of his/her visitor s arrival. Service provider will ensure that the receptionist greets all visitors. Visitors will not be allowed beyond the reception areas without being escorted by their host or having been issued with a Security Pass Ensure the receptionists carrying out the service are smartly always dressed. Ensure that all visitors at Client s Sites must be signed in and out and be given a visitors badge for that day. Ensure the cleanliness and upkeep of the front office/reception area to reflect the corporate image of Client. The waiting area should be always in order and newspapers, flower arrangement, telephone should be in place and arranged neatly. Service provider should ensure that there is an immediate replacement available in case the Front Office resource resigns from the service or stops attending the work. Always keep an updated Service provider contact list. Maintain Office extension numbers for the Client facility. Attending all incoming / outgoing calls & diverting the calls rightly as needed. Assisting Admin department & other support departments, as required from time to time. Coordinating & Supervising for meeting rooms setup, lunch arrangements etc. during client visits / senior meetings & interviews Handling Food Coupons for New Joiner Taking care of Travel Insurance for the Employee who travel abroad. Taking care of Workstation allotment to New Joiner by coordinating with Spock. Making entry in portal with correct information. Preparing workstation occupancy report with required details. Taking care of Hotel Booking for all Employees and maintain tracker. MAIL ROOM SERVICES Service provider is responsible for the operations of the mail room, either directly or through an external agency. Service provider is responsible for receiving mail delivered by the Postal Service, local and international couriers. Receiving all incoming mail, couriers etc. , make a log entry. Official letters to be delivered on desk against a countersign by receiver. Maintain proper tracker, registers, emails, & other documentation pertaining to mailroom operations. Monthly statistical reports on internal mailing operations. Sorting and delivery of inward courier To track and follow up upon the outstanding Proof-of-Delivery (POD) / Delivery Order. Managing all incoming / outgoing couriers / mails & maintenance of related records, trackers & proof of delivery. Timely delivery of incoming mails/couriers to intended receipt. Timely dispatch of outgoing ails/couriers. Up to date records of incoming + outgoing mails/couriers. Key Management Key handover for new resources & key collection from resigning resources. Ensure tracker is maintained. Reports & Documents Management Help Desk report, DSR, MMR, Weekly reports, Complaint register etc. Visitor register, Telephone records, DSR, MMR, Inventory checklist. Tracker, Monthly Workstation Report. Courier incoming/outgoing register; DSR, MMR etc. Key register and Key tracker.

Real Time Data Monitoring Analyst - Interspence Solutions Innovation is our driving force towards your success Real Time Data Monitoring Analyst Real Time Data Monitoring Analyst About Company: Job Description : Job Responsibility: Data monitoring role. Task: Monitor real-time data feeds from various US locations. Data Quality Validation: Validate data availability and quality using a defined process. Anomaly Reporting: Report any anomalies found in the data by raising tickets and/or reporting in appropriate Teams Channels. Ticketing: Post recording of ticket, track ticket till issue resolution. Coordination: Contact relevant support teams for issue resolution as needed. Training Provided: Successful candidates will receive training for job tasks Key requirements: Communication Skills, Email Writing Skills, Analytical Skills, Vigilant and Quick Response. No. Of Position: 3 Position location: Mumbai Andheri (E). Hours of operation: Rotational shifts shift 7am 3pm / 3pm 11pm / 11pm to 7am. It is work from office (5 days working- 2 days off rotational) Description of the role: The Monitoring and Support desk executive is responsible for working on a support desk monitoring incoming real time data feeds from various locations in the US. In addition to this, the resource is also expected to validate the quality of the data (based on a defined process which will be provided to the individual) and report the anomalies (if any). In the event of interruptions in the data stream or errors in the data, the resource will carry out the first level diagnosis of the issue, record a ticket in the helpdesk tool and contact the relevant support team for fixing the issues (if required). Successful candidates will be provided the required training to carry out the work specified. Position location: Mumbai, Andheri (E). Hours of operation: Rotational shifts shift 7am -3pm/3pm -11pm/11pm to 7am. It is work from office (5 days working- 2 days off- rotational) Key requirements: You will be receiving data from the EOG team(which is our client- crude oil company located in US) You will have to monitor the applications and the real time data streaming on these applications. Data should be within the range / parameters given by them If the parameters do not match or data not updating or application is not working then you will raise a ticket for the same and inform your subordinate. Job Type: Full Time Job Location: Mumbai Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *

Level L2 Communication Good Email Good Experience Range 5-7 Years Required Skills Set Very Good Communication skill, Fluent in English,Very good skill in MS Excel, PPT, word,Ensure Daily Operations managed with excellence like call response TAT, quality of response by Helpdesk Agents, Ticket logging quality monitoring and improving, plan and prioritize calls based on criticality, assuring IMAC filled for all the case etc. , Assure No misbehave with users by team, regular audit of IVR calls and share the reports, Prepare and provide daily, weekly and Monthly MIS, Ensure tickets are closed within the given SLA.Team Leader must have excellent communication skills, soft skills, To ensure for proper hand over / take over process at the time of any of his team member joins / leaves Havells, Participate in Major Incident and problem management, Must resolve escalated calls informed by centralized helpdesk and resident engineer, as the same time responsible to make sure engineer are able to resolve calls Salary Range 25000-30000 Qualification Graduation, Certification Any Technical Certificate (e.g. Hardware Networking Course, Computer course, MCSE, CCNA) Technical Question Can you describe your leadership style and how you have successfully managed a service desk team in the past? How do you handle performance evaluations and provide constructive feedback to team members? What strategies do you use to motivate and engage your team, especially during peak times or challenging projects? How do you prioritize and delegate tasks to ensure your team meets its goals and service level agreements (SLAs)? Can you provide an example of a time when you had to resolve a conflict within your team? How did you handle it? What is your experience with the tools and technologies commonly used in a service desk environment, such as ITSM platforms (e.g., ServiceNow, JIRA)? Can you describe a particularly challenging technical issue you helped resolve? What was the issue and what steps did you take to solve it? How do you stay updated with the latest trends and technologies in IT service management? What is your approach to ensuring your team follows best practices in cybersecurity and data protection? How do you ensure your team provides excellent customer service, even under high-pressure situations? Can you give an example of a time when you had to handle a difficult or dissatisfied customer? How did you resolve the situation? What methods do you use to monitor and improve the quality of service provided by your team? How do you communicate complex technical issues to non-technical stakeholders or end-users? How do you approach troubleshooting and resolving recurring issues reported by end-users? Can you explain a process you have implemented that improved the efficiency of the service desk? What is your process for prioritizing incidents and service requests? How do you ensure that your team members are continuously developing their skills and knowledge? Can you describe a training program or initiative you ve implemented to improve your team s performance? How do you handle onboarding new service desk team members? What key performance indicators (KPIs) do you monitor to assess the effectiveness of the service desk? Can you provide an example of how you used data and metrics to improve service desk performance? A critical system is down, and multiple users are affected. How would you manage the situation and communicate with stakeholders? A team member consistently fails to meet performance expectations. How would you address this issue? You receive a high-priority request from an executive that conflicts with current team workload. How do you handle the prioritization? An important software update is scheduled, and you anticipate a surge in service requests. How would you prepare your team? What is your vision for the service desk, and how do you plan to achieve it? How do you ensure the service desk aligns with the overall goals and strategy of the organization? Can you describe a time when you had to drive a significant change or improvement in your service desk? What was your approach and the result?

Should have 1-2 Years in Accounts Payable Helpdesk Coordination with branches , Query management, Email handling, MIS reporting Candidates should have Good communication skill, Email drafting, Command on MS

Job Title: Associate, Accounts Receivable Job Description Were Concentrix. The global technology and services leader that powers the world s best brands, today and into the future. We re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we re proud to be recognized with awards such as "Worlds Best Workplaces," Best Companies for Career Growth, and Best Company Culture, year after year. Join us and be part of this journey towards greater opportunities and brighter futures What you will do in this role In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet. Under general supervision, gathers, enters, and maintains contract information and documentation in Billing system. Works with Financial Analysts to determine billing structure on new and existing contracts. Sets-up billing lines and updates contractual terms and prices in the invoicing system. Assists in analysis and preparation of standard Contract Onboarding (CO) reports. Monitors CO shared mailbox and Helpdesk application and can address basic issues and/or disperses request to the appropriate recipient. Assists CO team members with creation and management of finance worktags/dimensions. Assists in testing Billing system enhancements as per requirement. Understands and adheres to applicable OTC process, SOX controls and Internal/External audit requirements. Complete end to end ownership of any of the CO tasks as assigned. Willing to work in shifts as may be required. Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: MBA / PG in Finance & Accounts/ CA Inter (Semi-Qualified) Minimum 2-3 years relevant experience in BPO/Service/consulting Industry Proficient using Excel & Power Point. Experience in using financial systems and extracting reports. Excellent verbal/written communication skills. Analytical, problem solver and detail-oriented profile. What s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role, we offer benefits that help support your unique lifestyle: Full-time indefinite contracts Competitive salary and performance bonus Bring-a-friend (referral) bonus opportunities Full paid training on the company and the project youll be working on Career development programs, specialized courses, and language classes Power the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their employer of choice. Concentrix is an equal opportunity employer Were proudly united as one team, one company, globally. Were committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Location: IND Gurgaon - Bld 14 IT SEZ Unit 1, 17th C & D and Gd Flr D Language Requirements: Time Type: Full time

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position: MIS, Gurgaon. Business: Property and Asset Management, Gurgaon. What this job involves You will be JLL s front liner at the site for anticipating guest needs and resolving all customer related concerns. Your role is to ensure that customer service is maintained as per the standards set by the us. Your day to day activities will involve: Receiving calls and emails from clients to ensure closure of complaints and communicating the actions taken to the stakeholders in a poised and confident manner. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT. Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. Cooperating, coordinating and communicating with other departments to ensure good customer experience and sharing consolidated feedback reports with the team for improvement of services. Helping to ensure that any complaint/requests and/or emergencies are handled in an expeditious manner (as per JLL policies) and contact the proper authorities when needed. Being familiar with the building operating procedures manual (Lost and found, timings, id card application, permission forms etc. ) Helping in activities like filing, checking and maintaining inventory records, DMR, MMR, MIS reports, etc. Managing and participating in events/parties/CSR activities, general maintenance and guest handling. Act as a secondary point of contact for all occupants, in case of client escalation. Prepares and approves the working schedule/rostering for the helpdesk team as per the operational requirements to maintain & operate the property at an optimum level. Client: You will be working on __Godrej GCR ___, which is a Commercial located at __Gurgaon____ Site dynamics: Work Schedule: Site team: e. g. : Property Manager +2 Other details if any. Reporting: You will be reporting to Property Manager. Sound like youHere is what we re looking for: Meticulous and Being Analytical You must pay attention to detail and have excellent problem-solving skills. You would also use logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Qualifications You will have a relevant education background in hospitality studies would be preferred, with min 2-3 years of work experience OR 4-5 years of experience in client facing roles. Good Communication skills with speech clarity, fluency in English language will be important. Willingness to work in flexible shifts, weekends and holidays as per requirement will be a must. Basic understanding of operating computers and mobile application and MS Office (Excel, Word, PowerPoint) is an added advantage. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Location: On-site -Gurugram, HR Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Assistant Facilities Manager Integrated Facilities Management - Corporate Solutions (region/country) What this job involves: To provide comprehensive facility and contract management for Client, with a focus on continuous improvement. To achieve financial and other targets established by the Campus Manager Achievement of the Key Performance Indicators and Service Level Agreement targets. Ensure vendor management on services and KPI is monitored and tracked. Bring innovation as part of the work culture to have process improvement from time to time. Ensure highest level of hygiene is maintained as part of the office maintenance. Keep Human experience as focus to bring in the best customer experience and satisfaction. Managing all outsourced service contracts and JLL personnel, including inspections and quality service delivery - this includes all cleaning functions// Pantry services/ Mail room. Develop and implement building procedures and performance measures to ensure accuracy of work methods and reliability of system. Ensuring adequate supply of materials and service for the smooth operational efficiency. Routinely Inspect all contracted services to ensure performance measures are being maintained. Ensure Helpdesk service requests are attended to in time and Corrigo tool updated for ticket closure. Effectively manage the mailroom services to ensure an on time deliverable system. Manage and ensure regular training to the campus staff to improve efficiency in work. Achieve client satisfaction to Client expectations. Actively seek to train subordinates in all aspects of the non- technical services. Actively collaborate to ensure we multi skill all JLL staff to increase flexibility and job satisfaction. Daily/Weekly reports are shared with FM on time Contribute to the Monthly Management Report to client and other reports as required. Manage service contracts, including inspections and quality management of service delivery of the vendors Support preparing BOQ for any procurement activity related to soft services. Organize vendor meetings and assess the vendor score card Participate in Emergency Evacuation procedures including crisis management and business continuity. Manage all EHS related activities and actively participate in Health and Safety reviews. Pro-actively develop and manage client / business unit relationships ensuring that the expected service levels are achieved. Lead by example and groom the team in achieving maximum client satisfaction level Refer for Key Performance Measures as mentioned below Ensure safety at workplace while coordinating for various vendor related activities including cleaning activities. Work scheduling, execution and administration: Delivery 99% of reactive work completion within the SLA timelines Ensure 52-week cleaning calendar is maintained for cleaning activities and tracked for better cleaning standards Leading on-site operations Are you a pro at giving on-site supportWorking with a team, you ll oversee the day-to-day client activities for the assigned property or facility. You ll also implement building procedures and performance measures and ensure that they are maintained at all times. Likewise, you ll boost on-site operations by promoting best practices and creating better processes. This job will also entail the question How do I ensure the safety of my colleaguesYou will do this by promoting adherence to health and safety standards. Winning our clients trust As the facilities manager, you ll be working frequently with clients, so you ll need to build strong relationships with them. Likewise, you ll need to be proactive and engaging; and make sure that the clients expectations are met each and every time. You will also be the go-to person for any facilities-related concerns. Keeping an eye on budget and contracts Do you have a solid background in finance managementAs the person in charge, you will take care of the site s financial operations. Also part of your job is to coordinate with vendors and suppliers, and make sure that they deliver quality work practices according to the contract, and at the right cost. Promoting teamwork across the board At JLL, we strongly believe that teamwork is the secret behind every successful company. Do you share our thoughtsIf so, then you are what we re looking for. In this role, you will support our people s growth and development through effective training and coaching sessions. Likewise, you ll promote a culture that upholds the I am JLL core behaviours and fosters teamwork, cooperation and performance excellence. Also part of your job is to ensure that the team is constantly motivated, and that trust and work ethics prevail among members. Sound like youTo apply, you need to be: Competent and goal-driven Do you have three to five years experience of managing a propertyIf so, you will be a perfect fit for the role. Likewise, an experience in managing commercial contracts and budgets may just help you land this job. You ll also need to be a goal-oriented individual who s an ace in health and safety requirements, vendor management and property technical systems management Organised and analytical We re looking for a self-motivated and quick-thinking facilities manager who can solve problems using quantitative methods and holistic approaches. Likewise, we re on the lookout for well-organised leaders who plan tasks in advance and constantly stay ahead of deadlines. Engaging and professional A passion for excellence is what makes a great facilities manager. We ll need someone who can do more than the bare minimum to meet our clients expectations. In this role, you ll also be working with different kinds of people, so you ll need to be an expert in handling them professionally. Likewise, you ll need to effectively manage, train and inspire the team to always do better. You ll also need to take the time to listen to your people to create better work impact. What you can expect from us At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Location: On-site -Bengaluru, KA Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Role: Service Desk (French) Location: Mumbai/ Pune / Chennai / Bangalore / Coimbatore / Noida Fulltime opportunity Must: Candidate should be proficient in FRECNH LANGUAGE Experience • Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is must • Good understanding and hands-on experience of Incident Management process / prioritization and categorization of incidents is important Skills Required • Excellent Communication skills (spoken and written) • Handling the voice calls • ITIL process on Incident Management and Service Request fulfilment • Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket • Monitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard procedure • Experience in executing the service request raised in the ticketing tool as per the SOPs provided to the team. • Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issues • Monitor the Incident Management queue and update the incident management system with all the relevant information relating to an incident. • Proactive problem management is an added advantage. • Track the incidents/service requests/ problem tickets to ensure resolution within SLA, escalate the unresolved incidents/ problems as per the escalation mechanism, analyze the ticket trend and provide reports with improvement actions, create basic documents and knowledgebase articles. • Willingness to work in a rotational shift 24*7*365 • Use Remote Desktop to assist the end users as required. • Ability to efficiently and effectively understand the end users technical requirements, solid trouble shooting, problem solving and analytical skills, excellent pro-active verbal skills and communication skills. Willingness to work in a rotational shift 24*7*365

If you are interested in moving to BPO or are already working there but looking for job change , please get in touch and we will be very happy to assist you. HIRING FOR CHANDIGARH & MOHALI LOCATION PLZ CALL SOURABH @ 9779924404 Rotational / Night Shifts for International process Your Dream Career can take a shape right here Exciting Opportunity for Top Talent to Work In Multinational BPO Graduates or BE/ B-Tech with basic Technical Trouble shooting Skills can apply for International Process Candidates with minimum qualification of 10+2 are also welcome to Apply but they must posses Excellent Communication Skills in English We are Hiring Customer Support Associates to work for the Inbound International BPO process @ Gurgaon & Chandgarh location Candidates looking for first time job or job change are also attracted to work in BPO because of the healthy work environment & employee friendly culture of BPO Industry. Handsome Salary with Incentives 5 Days work International. Domestic 6 Day Week Work Growth Opportunity for those who want to work long term State of Art Infrastructure , Fully Air Conditioned. Cafeteria, Gym, ATM & other facilities within premises Located in centre of town with good public transport facility Good PG accommodation available nearby office. Note :- We don't any kind of Fee or Registration Fee or any other charges for our services Best Regards, Sourabh Bakshi Connecting The Dots +91 9779924404

Technical Voice Process | Service Desk Criteria-Any Grad with min 1 year exp in Int. Technical Support/Service Desk CTC-4 to 6 LPA + Variables WFO-5 Days Working 24*7 Shifts Immediate Joiner Location-Bangalore & Pune Excellent Comms Required

The HR Operations Temp Resource is responsible for providing critical administrative and operational support to the HR team, ensuring the smooth execution of daily HR processes and activities. This role plays a key part in managing the end-to-end employee life cycle including onboarding, compliance, leave management, employee engagement, and exit processes. Designed to support the HR function during peak activity periods or special projects, the position ensures consistency, efficiency, and compliance in all HR operations. Your Key Responsibilities 1. Employee Onboarding Manage end-to-end onboarding, including PID creation and system access to ensure a smooth Day 1 for new hires. Conduct Day 1 inductions, including floor walks and document collection. 2. New Hire Coordination Collaborate with the recruitment team to ensure a seamless transition from offer acceptance to joining. Schedule introductory meetings with the new joiner s manager, buddy, and IT team. 3. HR Reporting Analytics Generate routine HR reports on metrics like headcount, turnover, and attendance. Assist in creating dashboards and presentations for HR leadership, and support data entry tasks. 4. Compliance Legal Support Organize quarterly POSH committee meetings, take minutes, and lead awareness sessions. Manage IC member appointment letters and ensure submission of POSH annual returns by January 31st. Coordinate monthly PF Helpdesk sessions and assist with statutory returns and audits. 5. Internal Communication Recognition Oversee updates to the India Hub Page for employee announcements and policy changes. Plan and execute Long Service Award events, including coordination of trophies, certificates, and gifts. 6. Administrative Event Coordination Maintain and update mail distribution lists accurately. Coordinate we'llness events across sites and support general administrative HR functions. We bring: A team of diverse employees who aren t afraid to think outside of the box. A truly global and collaborative team that cares about the experience of our employees. The encouragement you need to develop and achieve personal growth. A role that is crucial on projects and allows you to build your brand. A caring and supportive environment where you're empowe'red to grow and share your ideas. You bring: 1. Bachelor or MBA or Equivalent degree in Human Resources, Business Administration, or related field. 2. 6 months to 2 years of experience in HR or administrative support. 3. Strong communication skills - written and verbal. 4. Proficiency in MS Office (Excel, Word, PowerPoint). 5. Basic understanding of HR processes 6. Organized and detail-oriented with good time management.

Job Description We are hiring L1 and L2 NOC Engineers with mandatory hands-on experience in monitoring and ticketing tools . The selected candidates will be responsible for 24/7 network and infrastructure monitoring, incident handling, and support escalation to ensure service continuity and performance. Key Responsibilities L1 NOC Engineer 24x7 monitoring of IT infrastructure using enterprise-grade tools (e.g., PRTG, Zabbix, SolarWinds, Nagios, Prometheus, etc.). Log and manage incidents/tickets using ITSM tools like ServiceNow, Freshservice, ManageEngine, Jira Service Desk, etc. Perform basic troubleshooting of alerts related to network, servers, or applications. Escalate unresolved issues to L2 or relevant teams with complete documentation. Follow SOPs and SLAs strictly for incident acknowledgment and resolution. Maintain shift logs, incident records, and provide timely updates to clients/stakeholders. L2 NOC Engineer Handle escalated issues from L1 and perform advanced troubleshooting of networks, servers, and cloud infrastructure. Deep dive into logs, performance metrics, and alerts to identify root causes. Work closely with ISPs, vendors, and internal teams to resolve issues within SLA. Perform routine checks, patching, and preventive maintenance. Configure and fine-tune monitoring and alerting systems. Provide detailed incident and RCA reports, and train/mentor L1 engineers. Must-Have Skills For L1: Minimum 1 year of experience in monitoring and ticketing environments. Familiarity with monitoring tools (e.g., PRTG, Zabbix, Nagios, SolarWinds). Experience with ticketing systems (ServiceNow, Jira, Freshservice, etc.). Strong analytical and communication skills. Ability to work in rotational shifts including night shifts. For L2: Minimum 2 years of experience in NOC operations and tools. Expertise in monitoring systems and ticket lifecycle management. Proficient in troubleshooting LAN/WAN, Windows/Linux servers. Strong knowledge of TCP/IP, DNS, DHCP, routing, and switching. Experience with escalation handling and RCA preparation. Preferred certifications: CCNA, CCNP, MCSA, RHCE, ITIL. Preferred Tools & Platforms Monitoring: Zabbix, PRTG, SolarWinds, Grafana, Prometheus Ticketing: ServiceNow, Freshservice, Jira Service Desk, ManageEngine Others: SNMP, Syslog, Log analyzers, ITIL-based workflows

Duty Manager , Facilities will be responsible for managing all aspects of day to day service delivery in Accenture during the shift. He/ She also will be accountable for proper usage and functionality of the technologies implement at site Responsibilities Helpdesk/Mailroom Operations To provide management advice on Helpdesk/Mailroom for escalated issues during the shift To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process Clearing of C-mail / Government agencies mail to the proper recipient. To ensure accident or crises management is addressed immediately Front Office Operations To provide management advice for Front Office for escalated issues during the shift. To ensure immediate response to all priority calls during the shift and follow escalation process To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping upkeep Security Operations Attending the shift briefing To ensure Security muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in security services To ensure that the security assignment manager or security in-charge of the facility is being updated on the client s/VIP visits To ensure that the security related issues are discussed with security assignment manager and also on priority for the shift and ensure there is an action and tracking for the issue closure. To ensure that security staff adheres to GAP norms. To discuss and assist facility manager and security Manager (pan India) on monthly basis on the vendor performance matrix. To ensure the Grooming of the staff To manage the overall key room, clock room and time office operations. To ensure weekly training is imparted and staff grooming standard is maintained. To ensure VMT tool (vendor management tool) is up and run all the time To ensure all registers/tools update for material movements (In Out) on day to day basis Follow the escalation matrix if anything wrong Ensure to implement EHS practices (PPEs etc) in and around the security premises Ensure to update the new assets in the asset tracker update the relevant stake holders (WM CEs) Housekeeping Operations Attending the shift briefing To ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping services. To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the client s/VIP visits. To ensure that the housekeeping related issues are discussed with housekeeping duty manager and also on priority for the shift and ensure there is an action and tracking for the issue closure. To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services. Identification, on time closure and reporting of snags. To discuss and assist facility manager on monthly basis on the vendor performance matrix. Ensure all the Siebel housekeeping calls are closed on priority and within TAT without escalations. Cafeteria Operations To ensure caterers maintain a high standard of hygiene cleanliness in the services areas During food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangements To ensure random food samples test is done by Accenture authorized vendor and results are taken up accordingly. To manage and supervise the quality, quantity and the cost of meal and refreshments being served in the cafeteria. To ensure that the operating hours, menus will be prominently displayed in all prominent places in the cafeteria. To conduct quarterly traffic analysis and ensure that waiting time on the cash counter and food counters and Sodexho counters shall be within tolerable limits. To ensure that the table chairs are cleaned at all times and the frequency shall be modulated according to the traffic. To ensure that tracking is done on the vendor crockery like spoons, plates etc to ensure no shortages. Should conduct monthly random Kitchen audit of the vendors. Escalate Facility Manager and then Accenture Lead on escalations. Ensure the hygiene of the cafeteria vendors operating in stalls. Ensure PPE are used by vendor staff while serving, cooking and washing. Estate Management Ensure necessary approvals are taken by the builder team on cases to cases basis during specific events Coordination with builder on guarding services and common area upkeep daily / weekly / monthly Co-ordinate with builder security for logistics requirement Co-ordinate with builder for pest control activity closure Take proper rounds in all common areas maintained by builder Co-ordination with builder HK team ensure daily HK activity in place in common areas Make snag reports pertaining to common area s and follow up for closure Coordination for bee hive removals and pest control Coordination with builder security team for any logistics requirement General Operations To ensure upkeep of breakout area reprographic equipment s at all times and take necessary actions as required. To ensure all such communication is entered in the duty manager log book to inform the next shift person. Proper handing over and taking over to be done. To go for facility, walk around and ensure Walk around map Guide is followed and maintained. To adhere to Accenture Policies, Processes procedures and also the statutory documents To adhere to Accenture SLA KPI as agreed with JLL To assist Facility Manager in all such ISO, Internal, External, audits that happen at Accenture and ensure necessary documentation are done To coordinate with engineering team for any issues that need help. Organizing induction program for all TPV Jll staff Plan train TPV staff on Accenture policies and requirements. Daily and monthly updating of OLA in the SMDRS tool. Important and VIP client visits to be coordinated with Events team and should be managed without escalations. Should have complete knowledge functionality e.Fit tools ( VMT, IMT, Site Ops. Site Inspection tool), BGC and work permit tool. Should govern overall pest control, carpet maintenance, Wellness room, Ambulance, Indoor plants, Recreation room and Gym activities. Should conduct all the scheduled meeting and focus meets with projects as per calendar. Should participate and manage half yearly fire drill. All daily, weekly and monthly reports to be shared on time. All the relevant checklist to be governed and maintained as per requirement. Adopt to all the new implemented initiatives. Handling of security, EHS incidents on priority and communicating the same as per escalation matrix. Answering the employee query on phone and replying mails Follow the escalation process matrix for any incident / issues (100%)

The Delivery Account Operations Associate III has responsibility for the day-to-day assistance of our clients in the use of our Content to Capture solutions. Under the direction of the Quality Assurance Manager, the Delivery Account Operations Associate III will work both alone and with assigned team members to provide support and issue resolution for clients in a timely and professional manner. The primary focus will be on troubleshooting issues, analyzing the nature of the ticket received and routing it to the correct department within Xerox. This is a helpdesk role that will require system and process knowledge, and a consultative response to customers. This position requires to work 24/7 shifts. Exceptional verbal and written communication skills in American English are required. Scope of role : Provide timely and regular communication to customers on open cases, not letting cases remain in progress without an update for more than 2 days at a time Should understand all product modules, starting with purchasing, then moving to invoicing, reporting and other modules per performance plan Own all cases that have been assigned up through resolution, or to approved escalation Proactively engage clients to gather all information needed to resolve the case, or to gather requirements needed for Enhancements or Task Assignments Review and track all cases pertaining to, Production, Feedback, Implementation and RD tickets for updates, questions, correct type assignment, Quality Accuracy, SLA delivery, etc. Proactively communicate updates with clients regarding all open cases, such as updates from Implementation and testing, or notification when a fix is available and has passed internal testing Take lead on taking care of the tickets assigned to self and doing a proper follow up until resolution Take lead starting the requirement gathering process for cases that will involve change management Contribute to the client facing online Knowledge Base on a regular basis, and update out of date solutions to provide clients with a valuable self-service platform to use before engaging Customer Care resources Should be able to Completes work with a limited degree of supervision Acts as an informal resource for colleagues with less experience Completes a variety of atypical assignments Areas of expertise and focus : Exceptional verbal and written communication skills are required. Able to provide support via ticketing system Able to handle stress with ease and not get flustered or easily frustrated Should be open to work in different shifts Results and goal-oriented, with a strong work ethic Energetic, assertive, customer-centric personality Team player with the ability to form strong working relationships with clients and team members Puzzle solver; likes to tinker and troubleshoot issues. Analytical and consultative focus. Ability to handle multiple issues at once, and prioritize that work Has a strong desire to learn new technology (and may have a strong technical background - such as SQL, web servers, enterprise application support) Should be ready to accept change Provides suggestions and improvement ideas for process. Background, skills, and qualifications : University Graduate or Diploma Holders, Preferably IT, Computer science Preferred Relevant language skills - Should be able to converse and comprehend in English. Customer support experience preferred Previous experience as a Sr Quality Analyst/Quality Analyst Demonstrated ability to work collaboratively Should have a minimum experience of 2-6 years Good to have Specialized external certification e.g., ITIL/SQL For Internal Candidates - DVT is not eligible to apply

Experienced in procurement analytics, develop dashboards, analyze spend and supplier data, drive cost savings, and support data-driven strategies. Skilled in Ariba, BI tools, and cross-functional collaboration to optimize procurement performance. Required Candidate profile Procurement professional with 3–6 years' experience, skilled in end-to-end procurement, analytics, & tools like Excel, Power BI, SAP, and Ariba. Strong communicator with global stakeholder exposure

The Junior System Administrator position, reports directly to the Technical Team Lead, investigates, and resolves elementary software and hardware issues remote support with assistance from seasoned engineers. The Junior Helpdesk System Administrator is also responsible for service request management, working directly with the enterprise end users assisting in support and implementation of technology solutions. Education and Qualifications Bachelors degree. Minimum one year of experience in dealing with international clients. Experience of working with teams of English-speaking countries Responsibilities Troubleshooting on Desktops. Troubleshooting on Microsoft office 365, firewall and mail servers. Monitoring backups. Troubleshooting networks, virtualization, and windows servers. Skills Technology Graduate OR Bachelor of Science in IT. Must have a prior minimum 1 year of experience in customer service or technical support role. Effective interpersonal skills and relationship-building skills. Strong written and oral communication skills (Must have). Strong analytical and problem-solving abilities, with keen attention to detail. Must be a team player but should also understand the importance of individual contributions. Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment. Must be flexible to work any shift in a 24/7 operation including night shifts. Candidate should be open for transfer to another location or office, if the job requires so or in the interest of the business requirements. Candidate should be amendable to work from office. Longevity and commitment in previous work Team player. Ability to meet target under pressure and time bound deadlines. Dynamic and pleasing attitude and personality. Behavioral Skills Longevity and commitment in previous work Team player. Ability to meet target under pressure and time bound deadlines.

We are looking L1 & L2 engineers for our MNC clients Basic Desktop support, Basic Network Support work with installation, configuration, and ongoing usability of desktop. Works with Help Desk work as per the established standards and guidelines. Required Candidate profile Ready to Join in 15 days, Pic-up - Drop ,Food Facilities are optional (If available) Telephonic interview is possible for other Mumbai Location