666 Helpdesk Jobs - Page 3

International Technical Voice Support Graduate with min 1 year exp into Identity & Access Mgt (IAM Tool) CTC- 4 to 6 LPA WFO-5 Days working Both side cab 24*7 Shifts Location-Pune & Bangalore Immediate Joiners Only

Job description Hi, We are hiring experienced customer support professionals for UK shifts (1.30pm to 10.30pm ) Experience - 1 yr & above (only from customer support background) Work from office only Shift timings - 1.30pm to 10.30pm / 2.30pm to 11.30pm Should be able to join immediately 5 days working in a week and saturday and sunday fixed off Free cab facility provided for pick and drop(*25km radius, door step pick and drop) Good communication skill in English is required We are looking for immediate joiners only Interested candidates can Share your resume through WhatsApp to pavithra Hr -7845935727(No calls pls) Job Responsibilities: Responsible for reviewing associate's quality of phone and/or non-voice interactions based on client established quality measures. Responsible for monitoring associate's compliance to business rules and processes, and report any breaches identified. Responsible for completing monitoring forms, including comments detailing associate performance and saving all results in the database for review and reporting. Assist in making recommendations for quality assurance improvement, particularly around their workflow and knowledge guides Being able to work at speed, accurately to agreed targets Excellent analytical skills, ability to synthesize data from various sources Excellent time management and organizational skills Knowledge Basic knowledge of computers and use of software. Knowledge of quality assurance standards and methodologies, would be an advantage Education: Higher secondary & above Interested candidates kindly share your updated cv to the below contact number -(H.R PAVITHRA)- 7845935727

The incumbent will be operating on ground for support on administration and Facilities, local transport management, pantry, employee services at VWTS Offices and Project/ Service Sites, in India, as applicable from time to time. The individual brings in execution efficiency and enhance quality of service level and employee experience. Essential Responsibilities / Expectations :- Administration- Handling and coordination of administration duties including Housekeeping, Electrical Maintenance, Canteen, Vendor/ Asset Management, Workspace monitoring, 24x7 Helpdesk and deployment of complete admin support system to ensure smooth conduct of business. Security Management - Responsible for executing and monitoring of security deployment plans, implementing preventive actions based on security risk assessment, develop and execute system for movement of employees in shifts, monitoring and tracking surveillance and other security related online integrated systems like Access Control, Visitor Entry System etc, Initiate transformations as a part of Continuous Improvement based on suggestions/ experiences/ Industry Best Practices Transport/ Fleet Management - Handle complete transport system deployed for movement of employees (esp., women employees), tracking and monitoring transport and driver related documents, ensure transport service provider adherence to all Statutory Compliances as per the Transport Safety Hand Book, ensure safety of employees during travel, implementation and tracking of SOS systems and emergency response plans during employee movement Emergency Response Management - Implementation and monitoring of Emergency Response Plan, ensure serviceability of Fire and Safety equipment at all time, carry out mock drill as per statutory norms. Close coordination with Customer Management Representatives for InSource Liaison - Vendor relationship management, working with other external service providers, as and when required by the Head Admin Cost optimization: Must bring cost effective approach in managing budgets and continuous focus on its optimization with service quality upgrades. Service orientation: Enhancing employee experiences through Customer Centric Approach in service delivery CSR Activities: Supports various corporate social initiatives at site for helping society and people, and improving the brand visibility of the company Key Skills required:- Proficiency in English & Hindi. Knowledge of Kannada is mandatory Proficiency in Gmail, MS Office Knowledge in Access Control Systems, Visitor Management and BMS Knowledge on Security Protocols and Gate Control Procedures Emergency Response Planning and execution Certification in Fire & Safety is preferabl e Min 8-10 year s experience of handling Security, Administration, housekeeping, hospitality services. Graduate in any Stream Additional qualification in EHS, CSR, Guest Relationship etc., would be preferable

Must Have: Proficiency in Tidal Job Scheduler and Workload Automation Flexible to work in 24X7 rotational shifts Advanced analytical and problem-solving skills to quickly identify and resolve job scheduling conflicts and similar problems Ability to work independently in a remote setting and work as a team player Excellent communication skills, problem solving skills, analytical skills and strong attention to detail. Basic knowledge of Office 365 Suite (Microsoft Word, Excel, Outlook and Sharepoint) Basic knowledge of creating incidents, working requests in ServiceNow application. Good to Have: Experience, understanding of scripting languages (SQL, Python, Powershell) Understanding of Tidal Job Scheduler s system architecture or similar application. Certification in Tidal Enterprise Job Scheduler or Workload Automation. Educational Qualifications: Bachelor s degree in computer science or related field Job Description: Responsible for monitoring, scheduling, implementing, maintaining Test and Production job schedules and on demand job requests Analyze and understand individual job flows, with a primary focus on nightly critical path job flows. Reviews and validates production release schedules. Reviews production requests with appropriate IS groups. Resolves discrepancies and dependencies. Implement new job objects using the Repository in Tidal Job Scheduler Application. Uses checklists to determine job schedule setup Monitors the processing of systems backup job(s). Recognize scheduling conflicts, troubleshoot and resolve conflicts in job schedules Assists systems and application development team in problem resolution. Assists print operators with problems. Create incidents against failed/problematic jobs and process requests in the ServiceNow platform Responds to Tier 1 (helpdesk) support calls. Enters call data into the tracking system. Identifies moderately complex ABEND problems and other issues with production and test jobs. Documents known information in problem report. Assesses impact of problem. Follows escalation procedures. Analyzes job processing and recommends opportunities for improvement. Schedules and performs preventive maintenance procedures and simple repairs. Monitors results to ensure that SLAs, as well as other quality metrics, are being met. Monitors execution of the online batch schedule for mainframe and open systems. Assists in development and execution of job schedule-related elements of disaster recovery plan. Assists in the restoration of data and software. Participate in disaster recovery tests. Complies with security procedures. Leads shift turnover meeting to review status of open issues requiring resolution. Communicate effectively and collaborate with different teams simultaneously ensuring job flow runs efficiently. Responsible for maintaining and updating team procedure documentation. Maintains job documentation. Maintains the technical library of computer operations documentation. Participates in and sometimes leads special projects to implement new technologies and services. Miscellaneous Responsibilities: Assist evening shift Help Desk team with answering phone calls and providing basic assistance and/or troubleshooting help.

The Document Controller is specialist who manages various aspects of document control, including numbering, filing, sorting and retrieval of electronically stored documentation produced by technical teams, projects or departments in a timely, accurate and efficient manner. The position s purpose is to provide document control services on time with high quality by ensuring that the processes are followed. Duties And Responsibilities ESSENTIAL Maintain a OMR Master Document Register (MDR) consisting of drawings, specifications, procedures and plans Setup and maintain OMR data in the PLM. Monitor due dates for drawings, specifications, software, technical manuals and other documents. Also Monitor the status of project to ensure documentation is submitted according to schedule. Manage the flow of correspondence in and out of the company through proper transmittals; ensure outgoing documents are accurate, comply with company standards and policies, route correspondence to correct associates; and protect and secure confidential and proprietary information. Responds in a timely manner to requests to retrieve information, information searches and general requests for support from project/department personnel. Allocate and control the document numbering system for the project work. Reviews and verifies project documents for completeness, format, and compliance with contract requirements. Submits project documentation to management team for approval and transmits approved documents to customer. Distributes documentation to the project team and customers for review and comments. Create document objects and attach appropriate files. Engage in document migration projects as required. Generate the various document control reports as required. Provide the quality of deliverables and maintain quality records (KPIs). Database Management using helpdesk and knowledge base software like Business Intelligence, Smart Sheets, etc. with precision. Prepare customized reports and dashboards for Operations, Technical Departments, and Senior management. Identify, Evaluate, and Interpret trends for detailed analysis of data. Collaborate with cross-functional teams to address any support needs related to BUs supported, ensuring seamless integration with overall project objectives. NON-ESSENTIAL Undertake continuous improvement training programs and specific projects as instructed by management. Support Quality Management System implementation and drive Continuous Improvement process. Do additional administrative /technical jobs as assigned Safety Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to proactively ensure a safe working environment. Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems. Proactively identify workplace hazards and suggest improvements to enhance the safety and quality of the work environment. Other Perform the assigned tasks with due diligence regarding the Integrated Management Systems on the Company. Eliminate waste of whatever form, to suggest the use of more environmentally friendly substances and practices and contribute to the continuous improvement of the environment. Supervisory Responsibilities This position will This position has NO direct supervisory responsibilities. Reporting Relationship Direct Reporting to Manager, Robotics Support Centre Qualifications REQUIRED Required Bachelors in Science / Commerce / PGDCA/ BCA or other relevant educational field. 0 - 2 years of practical experience as Document Controller or equivalent position Good knowledge of Microsoft applications, especially of Excel and word Able to work in Night shifts 42.5 hours (weekly) (E) Knowledge of MS-Office and computer fundamentals (E) Must be willing to Work from office as and when needed. Strong analytical skills with the ability to interpret complex data sets and generate actionable insights. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. DESIRED Exposure with PLM / PDM or Other Document management tools is highly desirable. Knowledge, Skills, Abilities, and Other Characteristics Excellent Verbal & Written Communication Skills in English Creative thinking and teamwork skills Possessing a proactive, positive, can-do attitude Gives and receives constructive feedback. Able to perform multitasking. Ensures that others involved in a project or effort are kept informed about developments and plans

Summary The role of Service Desk Analyst is to support the IT team in all aspects of technical service desk management, project tasks and monitoring. ESSENTIAL DUTIES AND RESPONSIBILITIES Action and resolve all incidents / requests that come to the service desk queue or phone lines with the agreed service levels. Ensure that ticket assignments will maximize efficiency. Escalate tickets to the relevant level if required and request updates. Ensure that the entire ticket life cycle is carried out with the highest level of customer service through appropriate communication and follow ups. Proactively keep the end user updated on the current ticket status with related communications. Stay up to date with all relevant technology hardware and software to provide the first level of support. Assist in relevant and identified projects and contributes inputs where required. Assist in disaster recovery testing and support for any production disaster recovery incidents. Contribute strongly to the team in achieving the overall team objectives. Actively gain knowledge from more experienced team members. Ensure that all activities conform to the process and procedures that are in place in the IT department. Ensure complete compliance with internal and corporate policies REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education A degree in IT or relevant experience ITIL Certified General knowledge of information technology, theory, principles, and practices. Any technical qualifications Experience Minimum of 2 years in a helpdesk role. Outstanding time management, organizational skills, oral/written communication skills, critical thinking and attention to detail is required. Ability to interact and communicate with colleagues efficiently and effectively. Be able to work under pressure and against tight deadlines to implement pragmatic and intelligent decisions. Be adaptable and work as an effective member of a team. Work conscientiously and use own initiative. Be calm under pressure and manage stressful situations. Strong MS Office Skills. Strong understanding of Active Directory. Experience support Team and office 365. MFA experience

Looking for immediate joiner, for Senior Technical Advisor (AD/Server/Networking), Pune. Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. 5. Salary upto 8 LPA Preferred candidate profile: *UG / Grad both eligible with 1year of documented Technical Experience and Excellent English Communication Mandate* Interested, Call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Job Title: Help Desk Executive Location: Gaur Yamuna City, Dankaur (Residential Township) Department: Facility Management / Customer Service Job Summary: We are seeking a courteous, proactive, and customer-focused Help Desk Executive to manage the front-facing operations of the residential help desk at Gaur Yamuna City. The ideal candidate will serve as the first point of contact for residents and guests, ensuring prompt, polite, and professional service for all queries, complaints, and requests. Key Responsibilities: Act as the primary point of contact at the resident help desk. Receive and log complaints, service requests, and feedback from residents. Coordinate with housekeeping, maintenance, security, and engineering teams for issue resolution. Monitor and update complaint registers (manual and/or software-based). Ensure timely closure and follow-up of resident complaints. Assist in communication and coordination during emergencies or township events. Maintain visitor records, contractor entries, and vendor check-ins if required. Ensure the lobby/reception/help desk area is neat, professional, and well-organized. Generate daily and weekly MIS reports for management. Escalate unresolved issues to senior management or the Facility Manager. Key Skills & Competencies: Excellent verbal and written communication (English and Hindi). Strong interpersonal and problem-solving skills. Basic knowledge of Microsoft Office (Excel, Word, Outlook). Ability to handle resident grievances with patience and professionalism. Multitasking and organizational skills. Additional Requirements: Candidate should be residing nearby or willing to relocate to Dankaur / Gaur Yamuna City . Smart personality with a customer-first approach.

Hiring for Below Role Phone Banking Officer Customer relationship manager Service Assurance manager Escalations manager Complaints Manager Virtual Relationship manager Personal Banker on Call Call 9082104424 Sanika hyflyhr9@gmail.com www.hyfly.in Required Candidate profile No Field Job Need to work in bank's Own contact center and solve queries over phone knowledge of Banking process / credit cards / insurance / Mutual Funds will be added advantage www.hyfly.in Perks and benefits Bank Payroll Bonus Many more

Ticket Management : Monitor, prioritize, and assign incoming support requests using the organizations ticketing system to ensure timely resolution. Team Coordination : Lead and schedule helpdesk staff, ensuring adequate coverage and prompt response to user inquiries. Technical Support : Provide first-level support for hardware, software, and network issues; escalate complex problems to appropriate IT personnel. User Communication : Maintain clear and consistent communication with users regarding issue status, resolutions, and follow-ups.

A Day in Your Life at MKS: As IT Support for Global Service Desk, you will partner with IT Shared Services to provide remote support for all IT requirements, incidents and queries. In this role, you will report to the Lead GSD. You Will Make an Impact By: Technical Support: Provide timely and effective technical support to global internal users, resolving hardware, software, and network issues. Ticket Management: Monitor and manage helpdesk tickets, ensuring all incidents and requests are logged, prioritized, and resolved within established timelines. User Training: Conduct training sessions and create documentation to help users understand and utilize IT systems effectively. System Monitoring: Continuously monitor IT systems and infrastructure to identify potential issues and ensure optimal performance. Escalation: Collaborate with other IT teams and escalate complex issues to specialized teams when necessary, ensuring a seamless resolution process. Customer Service: Maintain a high level of customer service by effectively communicating with users, understanding their needs, and providing solutions that meet or exceed their expectations. Skills You Bring: Level of Formal Education: Graduate with a Post Graduate Diploma in Computer Applications (PGDCA) or a Diploma in Computer Hardware and Software. Experience: A minimum of 3+ years of job-related work experience in IT support or helpdesk roles. Windows Operating System: Proven experience and proficiency in troubleshooting and managing Windows operating systems. Active Directory: Hands-on experience with Active Directory, including user management, group policies, and security settings. Ticketing System: Extensive experience with ticketing systems, ensuring efficient logging, prioritization, and resolution of IT issues. Technical Troubleshooting: Strong technical troubleshooting skills with the ability to diagnose and resolve hardware, software, and network problems. Customer Service: Excellent customer service skills, with the ability to communicate effectively and empathetically with users. Team Collaboration: Experience in collaborating with cross-functional teams to ensure seamless support and issue resolution. Documentation: Proficient in creating and maintaining clear, comprehensive documentation for processes and procedures. Communication Skills: Ability to clearly understand and convey technical information through reading, writing, and speaking, ensuring that both technical and non-technical users can accurately receive and comprehend the support provided. Preferred Skills: ITIL certification Microsoft Intune Service Now #LI-MK1 MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role

Riveron is looking for a Senior Solution Consultant focused on OneStream to join our Technology and Innovation practice. The Senior Solution Consultant will work side-by-side with our project team members to execute client projects ranging from Administrative and Managed Service Offerings to OneStream implementations or optimizations, integrations, and technical support. The successful candidate must demonstrate a proven implementation background and the willingness to assist in OneStream practice development. Who You Are: Bachelor s degree, preferably in Accounting, Finance, or Management Information Systems (MIS) 3+ years of implementation or optimization of OneStream and/or other CPM Involvement in multiple full-cycle CPM Implementation Good understanding of consolidated core financial statements PL, BS, CF, EBITDA Good knowledge of corporate finance and accounting processes and procedures (financial close, financial reporting, forecasting and budgeting, account reconciliation, etc.) Good understanding of the delivery methodology and participation in the implementation of the solution according to the design/architecture You possess strong Microsoft Office skills You have the ability to develop, grow, and sustain client relationships You have an entrepreneurial spirit and a solution-oriented mindset You have the ability to work in ever-changing, dynamic environments You have the ability to craft and deliver verbal, written, and oral messages and make recommendations to a variety of audiences, including client leadership and internal teams What You ll Do: Collaborate with project team members to develop effective OneStream solutions. Support client-specific monthly Administrative and Managed Service needs including but not limited to daily HelpDesk support, Application Performance Monitoring, month-end close and Consolidation Tasks, Enhanced/New Report development, and Client Training and Documentation. Work to develop all aspects of the core OneStream platform (consolidation and FP&A) Effectively configure and customize client OneStream environments to develop proof of concepts and present sustainable solutions to client executives and key stakeholders Work directly with project leadership to develop/document business requirements and translate requirements into specific OneStream functionality/design Apply best practices while building custom solutions for specific client requirements Conduct internal testing to validate custom-designed solutions and effectively perform user acceptance testing on client OneStream environments Provide general customer service and assistance to clients Assist in training end-users on specific processes and application Preferred Qualifications: Experience with OneStream MarketPlace solutions a plus Experience with VB.net or Visual Basic and business rule writing a plus OneStream online training course completion OneStream certification is a plus Hyperion EPM/CPM experience a plus #LI-SH1 #yantra About Riveron: Riveron, a business advisory firm backed by Kohlberg & Company, has recently acquired Yantra. At Riveron, we partner with clients from global multinationals to high-growth private entities to solve complex finance challenges, guided by our DELTA values: Drive, Excellence, Leadership, Teamwork, and Accountability. Our entrepreneurial culture thrives on collaboration, diverse perspectives, and delivering exceptional outcomes. We are committed to fostering growth, both for our clients and our people, through mentorship, integrity, and a client-centric approach. This inclusive environment offers flexibility, progressive benefits, and meaningful opportunities for impactful work that supports well-being in and out of the office. Check us out on social media: LinkedIn Glassdoor Instagram Facebook Riveron Consulting is an Equal Opportunity Employer and believes that we are stronger together through our diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law. Fraud Alert Please beware of fraudulent schemes or impersonations when going through the job application process. A Riveron employee will never recruit via text or extend unsolicited employment offers. Additionally, a Riveron employee will never ask you to exchange money or purchase anything as part of the recruiting process.

Riveron is looking for a Manager focused on OneStream to join our Technology and Innovation practice. The Manager will work with our financial/technical project team members in executing client projects that include OneStream Administrative or Managed Services Offerings, OneStream implementations, and OneStream technical support. The successful candidate must demonstrate a proven OneStream/Corporate Performance Management software implementation background. Who You Are: At least a Bachelor s in Accounting, Finance, or Management Information Systems (MIS) 6+ years of implementation or optimization of OneStream/or other CPM (e.g. Hyperion, Oracle, Adaptive, etc.) Completed multiple full-cycle OneStream Implementation /or other CPM (e.g. Hyperion, Oracle, Adaptive, etc.) Previous experience and ability to gather business requirements and effectively implement a OneStream solution Experience with vb.net or Visual Basic or C# and business rule writing Understanding of consolidated financial statements, PL, BS, CF, EBITDA Knowledge of corporate finance and accounting processes and procedures (financial close, financial reporting, forecasting and budgeting, account reconciliation, etc.) Understanding of delivery methodology and Ability to lead teams in the implementation of the solution according to the design/architecture Experience assisting customer workshop sessions to educate customers on the latest technology trends and best practices The ability to craft and deliver verbal, written, and oral messages and make recommendations to a variety of audiences, including client leadership and internal teams What Youll Do: Collaborate with Riveron team members to develop effective OneStream solutions Lead client-specific monthly Administrative and Managed Service needs including but not limited to daily Helpdesk support, Application Performance Monitoring, month-end close and Consolidation Tasks, Enhanced/New Report development, and Client Training and Documentation Work directly with Riveron team members to develop business requirements and translate requirements into specific OneStream functionality Assist with workshops to define implementation strategy Lead/assist with implementation team(s) in executing implementation Ensure completion of tasks, milestones, and components including but not limited to functional specifications, design specifications, configurations, quality assurance, implementations, and project reviews for engagements Lead/assist with other engagement quality assurance efforts to deliver a superior implementation Define integration requirements and collaborate with integration teams to interface other outside applications with OneStream Preferred Qualifications: Broad knowledge and solutions of the OneStream MarketPlace solutions OneStream Training and Certifications a plus Strong experience with Microsoft Office Products and data modeling Hyperion EPM/CPM experience a plus Team oriented personality #LI-SH1 #yantra About Riveron: Riveron, a business advisory firm backed by Kohlberg & Company, has recently acquired Yantra. At Riveron, we partner with clients from global multinationals to high-growth private entities to solve complex finance challenges, guided by our DELTA values: Drive, Excellence, Leadership, Teamwork, and Accountability. Our entrepreneurial culture thrives on collaboration, diverse perspectives, and delivering exceptional outcomes. We are committed to fostering growth, both for our clients and our people, through mentorship, integrity, and a client-centric approach. This inclusive environment offers flexibility, progressive benefits, and meaningful opportunities for impactful work that supports well-being in and out of the office. Check us out on social media: LinkedIn Glassdoor Instagram Facebook Riveron Consulting is an Equal Opportunity Employer and believes that we are stronger together through our diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law. Fraud Alert Please beware of fraudulent schemes or impersonations when going through the job application process. A Riveron employee will never recruit via text or extend unsolicited employment offers. Additionally, a Riveron employee will never ask you to exchange money or purchase anything as part of the recruiting process.

Summary As a Helpdesk Operator, you will play a vital role in providing efficient and timely support to our organizations users through the ServiceNow ticketing tool. You will be responsible for managing and resolving various IT-related issues, ensuring smooth operations, and delivering excellent customer service. DEME General ICT India Apply now Your responsibilities Your profile Our offer Receive, prioritize, and assign tickets generated by users via the ServiceNow ticketing tool. Monitor ticket queues and ensure tickets are handled promptly according to defined SLAs. Update ticket status, track progress, and ensure proper closure with detailed resolution notes. Provide first-level technical support and troubleshooting assistance to end-users. Resolve common IT-related issues, including software, hardware, network, and access problems. Escalate complex issues to the appropriate teams and ensure timely resolution. Deliver exceptional customer service, ensuring users needs and concerns are addressed promptly and professionally. Communicate with users in a clear and courteous manner, providing updates on ticket progress and issue resolution. Maintain accurate records of all ticket activities, including ticket details, user interactions, and resolutions. Update the knowledge base with solutions to recurring issues, enabling faster problem resolution. Identify areas of improvement in the ticketing process and recommend enhancements to streamline workflows. Participate in team meetings to share insights and contribute to process optimization. Bachelors Degree in IT; or additional technical training are a plus. Proven experience as a Helpdesk Operator or in a similar IT support role. Proficiency in using the ServiceNow ticketing tool or other IT service management platforms. Solid understanding of IT systems, hardware, software, and network troubleshooting. Strong problem-solving skills with a focus on issue resolution and user satisfaction. Excellent communication and interpersonal skills to interact effectively with end-users and team members. Ability to handle multiple tasks simultaneously, prioritize work, and meet deadlines. Attention to detail and a proactive approach to addressing user concerns. An extensive mobility program for a healthy work-life balance. A permanent training track which allows you to develop yourself personally and professionally. A stimulating, innovative workplace with numerous growth opportunities. A people-oriented environment with an interactive health program and a focus on employee wellbeing.

We want an expert Support Executive who is customer-focused, solution-driven driven and knowledgeable SE to join our team. He or she will be the client s first point of contact, interacting largely over the phone, analysing and resolving their questions and concerns. They should have excellent communication skills, problem-solving abilities, and a genuine desire to help customers by giving top-notch service. Key Responsibilities: Handle incoming customer calls with quick and effective solutions. Understand issues and provide answers or escalate when needed. Record customer interactions and feedback accurately. Follow up to ensure customer satisfaction. Stay updated on products and services by working with internal teams. Maintain a polite and professional tone at all times. Key Skills Qualifications: bachelors degree in any discipline. 1-3 years of experience in customer service or helpdesk roles. Proficient in English verbal communication, strong listening skills, and professional call handling skills.

About Gruve Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks. Position Summary: The Facility Executive will ensure seamless daily facility and administrative operations in our Pune office. This hands-on role covers everything from employee support and vendor management to compliance and event coordination, requiring a multitasker who thrives in a dynamic environment. Key Roles & Responsibilities: Facility & Office Coordination Act as the primary point of contact with Smart works for facility needs and issues. Oversee daily office upkeep and infrastructure functionality. Assist employees with seating, maintenance, and facility escalations. Administration & Employee Support Manage onboarding logistics including access cards, welcome kits, Gruve T-shirts, elevator app access, and parking assignments. Maintain petty cash and track company credit card and admin expenses weekly. Update and manage company gift allocations and distributions. Travel Desk & Logistics Support domestic travel and cab bookings in collaboration with Admin Lead. Keep travel records and coordinate with vendors. Client Visits & Events Manage client visit arrangements, conference rooms, and hospitality. Plan and execute internal events, offsites, and celebrations end-to-end. Compliance & Security Assist with ISO 27001 compliance for facilities and admin operations. Manage access control systems, biometric devices, CCTV, and security portals. Vendor & Procurement Management Onboard and track vendor performance and payments. Manage office stationery, printing, corporate gifting, and branding materials. Maintain asset inventories and lifecycle records. Helpdesk & Ticketing Oversee admin helpdesk and facility ticketing systems. Ensure timely resolution of employee requests. Employee Offboarding (Admin) Handle admin clearance during exits, including asset recovery and access disabling. Maintain offboarding checklists and report to Admin Lead. Operational Tracking Maintain trackers for expenses, credit card usage, consumables, and assets. Ensure documentation complies with audit and internal controls. Basic Qualifications: Bachelor s degree in business administration or equivalent. 2-5 years in facility or administrative roles, preferably in a managed office environment. Strong interpersonal and coordination skills. Proficiency with Microsoft Office (Excel, Word, Outlook). Experience with vendor management, petty cash handling, and office support systems. Preferred Qualifications: Self-motivated and detail oriented. Excellent organizational and time management skills. Effective problem solver who can juggle multiple priorities Why Gruve At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you re passionate about technology and eager to make an impact, we d love to hear from you. Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.

Fastenal India would like to invite ambitious, hard-working individuals to apply for the position of full-time Solutions Support Analyst. Applicants should be able to bring new ideas and improvements to business practices, work well both independently and as part of a team, and show respect to co-workers, customers, vendors, and visitors in the workplace while demonstrating Fastenals core values of Ambition, Innovation, Integrity, and Teamwork. About Us Since 1967 Fastenal has grown from a single store to nearly 3,800 locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders. As a growth company with a solid financial position, that typically doubles in size every four to five years, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal. Business Unit Overview Working as Full-Time Solutions Support Analyst, you will be responsible for working closely with our branches, field sales teams, and customers to assist with various inventory management concerns in relation to our Fastenal Automated Supply Technology (FAST) offerings. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals. Responsibilities The duties and responsibilities of this position include, but are not limited to: Answering and handling multiple phone calls daily Troubleshooting technical issues with our Fastenal Solutions, customer facing technology offering which include support technical hardware and applications. Creating and logging service tickets Responding to internal and external customer concerns while providing exceptional customer service Learn, use and conduct technical training Ensure adherence to standards and policies of the organization Required Position Qualifications Full Time Bachelors degree or Diploma 2-4 years of experience in customer support environment through both voice and chat channels Basic understanding of L1 networking concepts Excellent oral and written communication skills Proficient using Microsoft Office Suite Highly motivated, disciplined, self-directed and customer service oriented Demonstrate strong problem solving, deductive reasoning and decision-making skills Demonstrate strong organization, planning and prioritizing abilities Learn and perform multiple tasks in a fast-paced environment Work independently as well as in a team environment Demonstrate our core values of ambition, innovation, integrity and teamwork Willing to work over rotational and weekend shifts Preferred Position Qualifications Prior experience in a call center environment

Responsibilities: Providing help and advice to visiting customers in case any help they ask for. Communicating courteously with customers by telephone, email and face to face. Investigating and solving customers' problems. Handling customer complaints or any crises, such as security issues or a customer being taken ill. Make customers aware of non-accessibility in an under-construction unit. Liaise with Security team in case of lost and found and communicate with customer. Keeping accurate records of discussions or correspondence with customers. Writing reports on analyzing the customer service, that Property provides. Ensure completion if the activities with respect to the job requests /work orders and acknowledge by the complainants /recipients/ tenants Maintain complaint tracker (Manual & Electronics) Developing feedback or complaints procedures for customers to use. Get customer feedback and liaise with Customer Relationship Manager for any remedial action. Inform Housekeeping team in case of any untidiness found or any complaint received from customer Inform Security and Help Desk in case of any untoward incident. Perform all work as assigned by the Assistant Property Manager/ Customer relationship manager as deemed necessary to maintain and operate the Property at an optimum level. Who are we looking for? Education: Diploma/Graduation in any stream with 2-3 yrs. Experience with customer management. Skills: Team Player Good communication and interpersonal skills Ability to effectively communicate and coordinate the work of assigned areas of responsibility If this role sounds interesting to you, pls email your CV on recruitment.team@godrejliving.co.in or WhatsApp on 8097732431

Job Description - Technical Onsite Support Executive Location:Udaipur Timings: As per Mall time, Monday to Saturday (Day shift) Experience: Freshers, Training will be provided. Immediate joiners are highly welcome. Key Roles and Responsibilities: -Onsite Technical Support Executive will work with the Service Delivery Managers to support Software implementation and operation. -Software is used by a location (mall, food court, airport, etc. ) to capture automated daily sales data from all outlets present in the location -Candidate will be doing the follow-ups, monitoring, and new integrations -New integration-related activities include -Coordinate with brands and set up slots for utility installation/upgrade -Ensure the system requirements are present for smooth installation -Install our software/utility by connecting with brand teams -Coordination & follow-ups with the retailers towards(New Brand integration) ADSR LIVE -Monitoring software data includes -Develop, support, facilitate, and implement a number of projects of moderate, diversity and complexity. -Identify and monitor project risks through a proactive approach to projects -Daily new live brands (PRE LIVE) huddle call to be conducted with the mall team -Contribute in weekly project huddle call with SDM Requirements: -Knowledge of project-related information, viz., IIS, FTP, SFTP, Firewall, Antivirus, Cloud Server, Routers, and switches. -Knowledge of software installation through remote connection tools and PoS understanding is a must -MIS Reporting experience -Querying / SQL language is a big plus. -Experience in a similar role or retail operations experience will be preferred -Understanding of Store Infrastructure (basic or advanced) -Knowledge of databases and network environments is a plus. -Previous customer service or support and/or basic technical experience required. -Excellent verbal and written communication skills and interpersonal skills required -Experience in providing support as a helpdesk for Software / Hardware / Networking domain - -Experience with traditional and/or cloud-based PoS in India is required (eg: Go Frugal, Petpooja, Posist, Navision, HDPoS, etc. ) -Courteous and professional phone manners, demeanor, and attitude are essential.

Job Title: System and Cloud Infrastructure Administrator Location: Kundahalli, Bengaluru Work Mode: Work from Office Industry: FMCG; one of the biggest brands in Food & Beverage Industry. Position: 1 Experience: 60% IT Admin, 30% cloud, 10% Network/Cyber Job Summary: We are seeking a skilled System and Cloud Infrastructure Administrator to join our IT team. The ideal candidate will be responsible for managing the IT helpdesk, managing and maintaining our cloud infrastructure, ensuring system performance, and implementing robust security measures to protect our data and systems. Key Responsibilities: IT Help Desk Support : Provide IT help desk support, assisting users with technical issues and ensuring timely resolution. Cloud Infrastructure Management : Administer and maintain cloud systems, including security controls, operating systems, and business applications. System Performance Monitoring : Monitor system performance, troubleshoot issues, and ensure optimal performance of cloud-based systems. Security Implementation : Implement and manage security measures to protect cloud environments from cyber threats. Ensure systems are compliant with security standards and best practices. Resource Allocation : Manage storage and resource allocation in the cloud environment to meet business needs. Automation : Automate cloud services and system tasks using scripting tools and languages. Disaster Recovery : Develop and manage disaster recovery plans and create backups to ensure data protection. Documentation : Create and maintain detailed documentation of cloud system configurations, updates, and changes. Collaboration : Work closely with the IT team to coordinate system development and implement cloud strategies. Stay Updated : Stay up-to-date with trends and advancements in cloud technologies and cybersecurity practices. Qualifications: Education : Bachelor's degree in Computer Science, Information Technology, or a related field. Experience : Proven experience as a System and Cloud Infrastructure Administrator. Technical Skills : Proficiency in managing cloud computing technologies (e.g. Azure, GCP), virtualization, and scripting languages (e.g., Python, PowerShell). Security Expertise : Strong knowledge of cybersecurity principles, including threat detection, vulnerability management, and incident response. IT Help Desk Skills : Experience in providing IT help desk support and troubleshooting technical issues. Certifications : Relevant cloud and cyber certifications are a plus. Problem-Solving : Excellent problem-solving skills and the ability to troubleshoot complex issues. Communication : Strong communication and collaboration skills to work effectively with cross-functional teams. Interested and eligible candidates to send their resumes to reena@enrichtalents.com

6-20 years of Oracle EBS/Fusion HCM Consulting experience, Minimum 5-Years of EBS/Fusion Oracle Global HCM Cloud Core HR, Payroll and Absence Management end-to-end implementation experience Should have completed more than one full implementation project in Oracle Cloud HCM Core HR and Absence Management Senior candidates with Payroll, Talent Management, Recruiting, Workforce Management, and HCM analytics with Multi-Org and multi-country implementation experience would be preferred Lead all workshops (Process, design, configuration, test and validate) and act as lead for Core HR and Absence Management Implementation Provide functional application leadership and guidance to the client regarding leading practices and the functionality of the software modules through all phases of an implementation Having a positive, dynamic, and flexible attitude, should be an excellent team player Ability to effectively work with end-users remotely Has excellent English spoken and written language communication skills Document solutions clearly and share knowledge freely within our Cloud Community Display a passion for the role and a strong desire to deliver to the best of their ability Display persistence to complete tasks and the rigor to ensure the solutions are thoroughly tested Additional Desirable Skills: Wider experience of HR processes from a business context Experience with other Oracle Cloud modules including Compensation, Learning, Benefits, Talent Management, or Helpdesk Fast formulae and HDL data loading are must skills Additional Skills: Payroll and Fast Formula resources are priority.

Role Summary :- The incumbent will be operating on ground for support on administration and Facilities, local transport management, pantry, employee services at VWTS Offices and Project/ Service Sites, in India, as applicable from time to time. The individual brings in execution efficiency and enhance quality of service level and employee experience. Essential Responsibilities / Expectations :- Administration- Handling and coordination of administration duties including Housekeeping, Electrical Maintenance, Canteen, Vendor/ Asset Management, Workspace monitoring, 24x7 Helpdesk and deployment of complete admin support system to ensure smooth conduct of business. Security Management - Responsible for executing and monitoring of security deployment plans, implementing preventive actions based on security risk assessment, develop and execute system for movement of employees in shifts, monitoring and tracking surveillance and other security related online integrated systems like Access Control, Visitor Entry System etc, Initiate transformations as a part of Continuous Improvement based on suggestions/ experiences/ Industry Best Practices Transport/ Fleet Management - Handle complete transport system deployed for movement of employees (esp., women employees), tracking and monitoring transport and driver related documents, ensure transport service provider adherence to all Statutory Compliances as per the Transport Safety Hand Book, ensure safety of employees during travel, implementation and tracking of SOS systems and emergency response plans during employee movement Emergency Response Management - Implementation and monitoring of Emergency Response Plan, ensure serviceability of Fire and Safety equipment at all time, carry out mock drill as per statutory norms. Close coordination with Customer Management Representatives for InSource Liaison - Vendor relationship management, working with other external service providers, as and when required by the Head Admin Cost optimization: Must bring cost effective approach in managing budgets and continuous focus on its optimization with service quality upgrades. Service orientation: Enhancing employee experiences through Customer Centric Approach in service delivery CSR Activities: Supports various corporate social initiatives at site for helping society and people, and improving the brand visibility of the company Key Skills required:- Proficiency in English & Hindi. Knowledge of Kannada is mandatory Proficiency in Gmail, MS Office Knowledge in Access Control Systems, Visitor Management and BMS Knowledge on Security Protocols and Gate Control Procedures Emergency Response Planning and execution Certification in Fire & Safety is preferabl e Min 3-5 year s experience of handling Security, Administration, housekeeping, hospitality services. Graduate in any Stream Additional qualification in EHS, CSR, Guest Relationship etc., would be preferable

Silver Touch Technologies Limited is looking for Database Lead to join our dynamic team and embark on a rewarding career journey. Oversee and manage database administration activities. Develop and implement database management policies and procedures. Monitor and analyze database performance and make improvements as needed. Collaborate with development teams to ensure optimal database design and performance. Provide training and support to database administration staff. Prepare and present reports on database administration activities and outcomes. Ensure compliance with regulatory requirements and industry standards.

A Day in Your Life at MKS: As IT Support for Global Service Desk, you will partner with IT Shared Services to provide remote support for all IT requirements, incidents and queries. In this role, you will report to the Lead GSD. You Will Make an Impact By: Technical Support: Provide timely and effective technical support to global internal users, resolving hardware, software, and network issues. Ticket Management: Monitor and manage helpdesk tickets, ensuring all incidents and requests are logged, prioritized, and resolved within established timelines. User Training: Conduct training sessions and create documentation to help users understand and utilize IT systems effectively. System Monitoring: Continuously monitor IT systems and infrastructure to identify potential issues and ensure optimal performance. Escalation: Collaborate with other IT teams and escalate complex issues to specialized teams when necessary, ensuring a seamless resolution process. Customer Service: Maintain a high level of customer service by effectively communicating with users, understanding their needs, and providing solutions that meet or exceed their expectations. Skills You Bring: Level of Formal Education: Graduate with a Post Graduate Diploma in Computer Applications (PGDCA) or a Diploma in Computer Hardware and Software. Experience: A minimum of 3+ years of job-related work experience in IT support or helpdesk roles. Windows Operating System: Proven experience and proficiency in troubleshooting and managing Windows operating systems. Active Directory: Hands-on experience with Active Directory, including user management, group policies, and security settings. Ticketing System: Extensive experience with ticketing systems, ensuring efficient logging, prioritization, and resolution of IT issues. Technical Troubleshooting: Strong technical troubleshooting skills with the ability to diagnose and resolve hardware, software, and network problems. Customer Service: Excellent customer service skills, with the ability to communicate effectively and empathetically with users. Team Collaboration: Experience in collaborating with cross-functional teams to ensure seamless support and issue resolution. Documentation: Proficient in creating and maintaining clear, comprehensive documentation for processes and procedures. Communication Skills: Ability to clearly understand and convey technical information through reading, writing, and speaking, ensuring that both technical and non-technical users can accurately receive and comprehend the support provided. Preferred Skills: ITIL certification Microsoft Intune Service Now

About GrowthSchool GrowthSchool partners with the top 1% of industry experts to build high-impact, cohort-based learning experiences for professionals. Backed by Sequoia Capital, Owl Ventures, and over 80+ angel investors including Kunal Shah, Ritesh Agarwal, and Tanmay Bhat. Our mentors come from world-class organizations like Google, Meta, Apple, Microsoft, Hotstar, Amazon, and Freshworks. We re a fast-paced, mission-driven team building the future of upskilling and we re looking for ambitious individuals to join the ride. We are looking for a customer-focused and detail-oriented Customer Support Executive with 1-2 years of experience to join our growing team. The ideal candidate will be responsible for handling customer queries, resolving complaints, and ensuring a high level of customer satisfaction across multiple channels. Key Responsibilities: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner. Troubleshoot and resolve product or service-related issues effectively. Maintain detailed and accurate records of customer interactions using CRM tools. Escalate complex issues to appropriate departments when necessary. Collaborate with internal teams to enhance the customer experience. Meet individual and team performance goals (e.g., response time, resolution rate, CSAT). Follow communication procedures, guidelines, and policies. Requirements: Bachelor s degree in any discipline. 1-2 years of proven experience in a customer support or related role. Strong verbal and written communication skills. Proficiency in using helpdesk software, CRM systems, and MS Office tools. Ability to multitask, prioritize, and manage time effectively. Empathy, patience, and a problem-solving attitude. Willingness to work in rotational shifts (if applicable).