903 Helpdesk Jobs - Page 3

Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client by Sodexo Key Responsibilities - Collaborate with other members of the Sodexo on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper. - Collect all closed work orders to close the calls. - Produce reports based on the data collected, through produced work orders, for Sodexho and the Client - Receive and answer all incoming calls/mails/papers reporting complaints or work requests - Log in the call through the software, which in term generates work orders Set up reports with all collected data coming from the work orders for the Client as well as for Sodexo for controlling, transparency and information purposes - Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations - Maintain the confidentiality and security of all data and information relating to the facility - Maintain professional appearance at all times Qualification : - HSC/equivalent or Diploma holder or Graduate - Minimum 2 years experience in any facility management company or in a hospitality industry. - Excellent knowledge of Word and Excel - Excellent customer service skills - Excellent communication skills - Ability to deal with various types of people - Effective time management skills - Ability to work under pressure

Customer Support:Respond to user inquiries and provide technical assistance through various channels such as phone, email, chat, or in-person Troubleshoot and resolve hardware and software issues promptly Guide users through step-by-step solutions and ensure a positive customer experience Issue Resolution:Diagnose and analyze technical issues reported by users Escalate complex problems to higher-level support personnel when necessary Document all troubleshooting steps and solutions for future reference Technical Troubleshooting:Identify, research, and resolve technical problems related to hardware, software, and network connectivity Collaborate with other IT professionals to implement solutions and improvements User Training:Provide basic training to users on software and hardware usage Create user guides and documentation to assist with common issues System Maintenance:Perform routine system checks and maintenance tasks to ensure optimal performance Install, configure, and update software applications and operating systems Communication:Maintain clear and concise communication with users, keeping them informed about the status of their reported issues Collaborate with other support team members to share knowledge and best practices User Account Management:Assist in user account creation, modification, and termination processes Ensure compliance with security policies and procedures Reporting:Generate and maintain reports on helpdesk activity, including the number and types of issues resolved Provide feedback to the IT team regarding recurring issues and trends

Customer Support:Respond to user inquiries and provide technical assistance through various channels such as phone, email, chat, or in-person Troubleshoot and resolve hardware and software issues promptly Guide users through step-by-step solutions and ensure a positive customer experience Issue Resolution:Diagnose and analyze technical issues reported by users Escalate complex problems to higher-level support personnel when necessary Document all troubleshooting steps and solutions for future reference Technical Troubleshooting:Identify, research, and resolve technical problems related to hardware, software, and network connectivity Collaborate with other IT professionals to implement solutions and improvements User Training:Provide basic training to users on software and hardware usage Create user guides and documentation to assist with common issues System Maintenance:Perform routine system checks and maintenance tasks to ensure optimal performance Install, configure, and update software applications and operating systems Communication:Maintain clear and concise communication with users, keeping them informed about the status of their reported issues Collaborate with other support team members to share knowledge and best practices User Account Management:Assist in user account creation, modification, and termination processes Ensure compliance with security policies and procedures Reporting:Generate and maintain reports on helpdesk activity, including the number and types of issues resolved Provide feedback to the IT team regarding recurring issues and trends

Business: Property and Asset management, Noida Job Overview You will be the face of JLL at the clients site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for: Understand business and ensures there is integration between business and technology. Work closely with the operations and technical teams and is a major contributor to the requirements specification deliverable Provides analytic support by coordinating data extraction from various databases and data interpretation. Create report templates and data gathering tools to meet desired future standard Data custodian & controller Trend analysis and aligning with account management team Technology Tools incl Helpdesk Trending and Analytics Deliver output files for reports and dashboards Sign off on data roadworthiness Facilitate Reporting on compliances Seek and collate data for analytics Generate MIS and reports as management requirement Predictive reporting Work with finance on budget targets Cross verification of data as per agreed TOR time to time Generate Daily reports, Weekly reports, MMR, QBR, ABR etc. and own the reports. Custodian of all Site team statutory compliances , their documentation and records Would be responsible for all Audits related to compliance and will upload the OGS Compliance tool with all requisite documents Building statutory compliances are to be tracked for expiration and renewals All documentation recording to be ensured on shared folders related to compliance Site details: You will be working at commercial site which is located at Gurgaon. Site dynamics: Work Schedule: Site team: e.g.: Property Manager +2 Other details if any Sound like you Here is what were looking for: Being Analytical and Meticulous Your role will involve coordination with various teams. You will be paying attention to detail and have excellent problem-solving skills. You will be using logic to trouble shoot problems; and assign and monitor maintenance projects. You should have a good knowledge of the working procedures. Qualifications You will have a Degree / Diploma in Electrical/Mechanical OR any equivalent, with min 3-5 years of work experience in Real Estate/ Hotel or Construction Industry. For residential sites candidates with residential experience will be preferred.

Educational Qualifications Bachelors degree in information technology, Computer Science, or equivalent experience. Certifications & Training (Preferred) ITIL Foundation or higher MCSA/MCSE, particularly with Azure or Microsoft 365 specialization Network certifications like CCNA or equivalent Awareness of ISO 27001 (ISMS) and ITSM processes Key Responsibilities Lead and mentor the offshore IT Service Desk team, promoting collaboration, accountability, and skill development. Foster a positive and inclusive team culture, with a focus on well-being, motivation, and ownership. Monitor and manage incoming support tickets; ensure SLAs and service standards are consistently met. Handle escalations and complex incidents with a solution-oriented mindset. Collaborate with Corporate IT and business units to align offshore operations with overall IT strategy. Act as a liaison between offshore team and local leadership to ensure visibility, transparency, and trust. Draft, maintain, and improve standard operating procedures (SOPs), workflows, and knowledge base articles. Ensure seamless coordination of endpoint support, patch management, hardware/software deployment, and access control. Track trends, analyze recurring incidents, and work proactively with teams to reduce preventable issues. Support Corporate IT in project rollouts, system upgrades, and organizational change efforts. Execute asset management, procurement processes, and vendor coordination as directed by the IT Manager. Prepare reports on service desk metrics, user satisfaction, and improvement initiatives. Technical Skills: Familiar with ISMS and ITMS process and policies Experience in providing critical user support such as support for senior users and management Act as a Team lead who can also interact effectively with local management and Head Office Team Good knowledge on Active Directory, DHCP, DNS, File server, SharePoint, and basic knowledge in Exchange Server, Oracle ERP etc. Good experience in solving Microsoft Office 365 related incidents and requests. Experience in solving End Point Security tools and Endpoint Patching. Basic experience in MDM preferably Intune and Identity and access management. Basic network support including LAN, Wireless and IP Phones etc. Good Knowledge in TCP\IP and basic knowledge on network technologies like firewall, switches, proxy etc. Talking to staff/vendors through a series of actions, either face to face or over the telephone to help set up systems or resolve issues. Support L2 System Team to roll-out of new implementation and change execution as directed by Corporate IT Manager Experience in IT Asset Management and perform procurement process as directed by IT Manager

Looking for immediate joiners, Senior Technical Advisor/International Voice, Bengaluru (AD/Server/Networking) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. *Excellent English Communication mandate* Salary : 30% hike, upto 8 LPA Interested, please call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Looking for immediate joiners, Senior Technical Advisor/International Voice, Pune & Gurugram (AD/Server/Networking) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. *Excellent English Communication mandate* Salary : 30% hike, upto 8.4 LPA Interested, please call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: Desktop Support.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: HWS (Empl Helpdesk)).

You have 2-3 years of experience and are located in Faridabad. Your role involves acting as the initial point of contact for all IT support queries, whether received via phone, email, or the ticketing system. You will be responsible for logging, prioritizing, and assigning support tickets to the relevant technical staff. Monitoring ticket progress and ensuring timely resolution within SLAs is a key part of your responsibilities. In case of unresolved issues, you will escalate them to the appropriate levels for prompt action. Maintaining accurate records of all interactions and resolutions in the helpdesk system is crucial. Following up with end-users after ticket resolution to ensure their satisfaction is also part of your duties. In addition, you will be coordinating with vendors or external service providers for issue resolution when necessary. Providing administrative support for IT asset management, software licenses, and access rights is also expected from you. You will assist in maintaining and updating helpdesk documentation, FAQs, and knowledge bases. This is a full-time position with day shifts scheduled from Monday to Friday. The work location requires in-person presence.,

As a valued member of our team, you will be responsible for processing, maintaining, and administering HR transactions while providing essential support to ensure the smooth operation of HR functions. Your expertise in Onboarding, Offboarding, Separation, Exit processes, and Change in Employee Lifecycle will be crucial in delivering exceptional service. Additionally, you will play a key role in providing clear explanations of HR policies and procedures and act as a liaison with third parties and vendors. The ideal candidate should have a proven track record in managing various employee life cycle activities such as Talent development, talent acquisition, helpdesk support, and remuneration processes. Experience in system data entry using platforms like Workday, Taleo, and SuccessFactors will be highly advantageous in this role. This is a full-time position that requires a hands-on approach to HR operations and a strong attention to detail. If you are looking to contribute your skills and expertise in a dynamic work environment, we would love to hear from you. Application Question: What is your current Cost to Company (CTC) Please note that this role requires on-site work at our designated office location.,

You are developers of digital futures! Tietoevry creates purposeful technology that reinvents the world for good. A leading technology company with a strong Nordic heritage and global capabilities, you work with your customers to develop digital futures where businesses, societies, and humanity thrive. With 24,000 experts globally specializing in cloud, data, and software, you serve thousands of enterprise and public-sector customers across approximately 90 countries. Tietoevry's annual turnover is approximately EUR 3 billion, and the company's shares are listed on the NASDAQ exchange in Helsinki and Stockholm, as well as on Oslo Brs. EVRY USA delivers IT services to a wide range of customers in the USA through its global delivery centers and India offices (EVRY India) in Bangalore & Chandigarh. Offering a comprehensive IT services portfolio, EVRY USA drives digital transformation across Banking & Financial Services, Insurance, Healthcare, Retail & Logistics, and Energy, Utilities & Manufacturing sectors. EVRY India's process and project maturity is very high, with the two offshore development centers appraised at CMMI DEV Maturity Level 5 & CMMI SVC Maturity Level 5 and certified under ISO 9001:2015 & ISO/IEC 27001:2013. Eimskip is seeking a detail-oriented and process-driven IT Asset & Lifecycle Coordinator to join its global IT Operations team. The individual will be responsible for the complete lifecycle management of IT assets, including procurement tracking, deployment, maintenance, and decommissioning. A core responsibility of the role is the administration of Eimskips asset management processes within Freshservice, their ITSM platform. The role supports ongoing efforts to improve IT service delivery, maintain operational control, and enhance the accuracy of the global asset inventory. **Key Responsibilities:** **Asset Management and Lifecycle Operations** - Maintain a complete and accurate inventory of all IT hardware and software assets across the organization. - Oversee asset lifecycle states, including procurement, assignment, return, reallocation, repair, storage, and disposal. - Track warranties and end-of-life status for hardware assets and initiate renewal or replacement actions as needed. - Ensure proper asset tagging, location tracking, and documentation for all equipment. **Freshservice Administration** - Administer and maintain the Freshservice Asset Management module. - Configure and manage asset types, custom fields, and asset relationships. - Manage integrations between Freshservice and third-party discovery tools to ensure data accuracy. - Establish and monitor asset lifecycle workflows and automation rules in Freshservice. - Collaborate with the Freshservice administrator to enhance asset-related workflows and reporting. - Generate and maintain asset-related reports and dashboards in Freshservice. **Process and Compliance** - Contribute to the development and enforcement of IT asset policies and procedures. - Perform regular audits to ensure data integrity and compliance with internal and external policies. - Support procurement and finance teams with data on hardware utilization, upcoming renewals, and cost planning. - Participate in ITSM process improvement initiatives. **Collaboration and Support** - Coordinate closely with the Helpdesk team to ensure accurate asset assignment and tracking during support interactions. - Liaise with vendors and procurement to align asset management activities with contractual obligations and supply cycles. - Provide asset data to product managers, system owners, and IT leadership for planning and governance. **Qualifications and Skills:** - Minimum of 2 years of experience in IT support, helpdesk, or asset management roles. - Hands-on experience with Freshservice or a comparable ITSM platform. - Strong understanding of IT hardware and software asset lifecycles. - Familiarity with discovery tools and system integrations. - Proficient in Excel and able to generate clear reports and dashboards. - Strong organizational skills and attention to detail. - Excellent written and verbal communication skills in English. **Preferred Qualifications:** - Experience in a global or multi-office IT environment. - Certification in ITIL, IT Asset Management, or Freshworks ITSM is considered an asset.,

Domain - Technical Support International Voice Min 1 Yr Exp Into Technical Support CTC - Up to 4 LPA Work From Office 24*7 US Rotational Night Shift 5 Days Working 2 Days Rotational Off Graduation is must Contact-divyanshi(8905115503) Perks and benefits 2 ways Cab Allowances and incentives

Excellent Communication, direct handling of customers

Why Choose Bottomline Are you ready to transform the way businesses pay and get paidBottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. Were looking for passionate individuals to join our team and help drive impactful results for our customers. If youre dedicated to delighting customers and promoting growth and innovation - we want you on our team! Tier 1 Customer Support Specialist About the Position: Paymode, LLC is looking for a Tier 1 Application Support Specialist. As a member of the Customer Support Team, you will be responsible for providing exceptional, front-line support to both end users and internal customers using the Paymode Procure to Pay Platform. You are expected to handle all inbound customer inquiries and manage tickets, following our established communication standards. The role will perform diagnosis of reported issues, answer how-to questions, reproduce reported technical issues, and assist users with navigating the applications. The primary success criteria in this role is to ensure the effective tracking of customer issues from initial report to final resolution, all while providing an excellent customer experience. Responsibilities of this Position: Answer inbound calls and tickets, ensuring all customer contacts are responded to quickly, with a high level of service. Provide outstanding customer service to both internal and external customers. Thoroughly document findings, next steps, and learnings in tickets. Contribute to team documentation to facilitate knowledge sharing. Actively manage assigned tickets to ensure adherence to SLA s. Ensure daily updates are provided to customers, expectations are clearly set and proactive internal follow up is performed. Conduct screen-share sessions with customers to troubleshoot issues, assist with navigating the application and/or reproduce reported issues. Deliver and perform against position and team performance metrics. Work with cross functional teams to research and resolve customer issues. Collaborate on issue resolution and escalate issues requiring technical resources. Quickly identify trends and product defects and escalate to managers for fast resolution. Perform additional responsibilities as defined by the support management team. Participate in on-call responsibilities during non-business hours, weekends and holidays as requested. Knowledge and Skill Requirements: 4+ years of experience and in customer service/ Helpdesk role at least 2+ years of experience. Proven ability to troubleshoot and support customers using software applications Must have excellent listening and communication skills (written and verbal) with the ability follow instructions Highly organized with good analytical problem-solving abilities Must have strong written and communication skills, including the ability to effectively interact with internal teams, partners, and customers. Ability to multi-task in a fast-paced constantly evolving workplace. Candidates must be eligible to work in the US for any employer Desired but not required: Bachelors degree in Information Systems, Communications, Business Administration, Technology or equivalent education and experience Familiarity with Accounting and/or software support Experience working out of ticketing systems We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. Were proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. Were looking for passionate individuals to join our team and help drive impactful results for our customers. If youre dedicated to delighting customers and promoting growth and innovation - we want you on our team! Tier 1 Customer Support Specialist About the Position: Paymode, LLC is looking for a Tier 1 Application Support Specialist. As a member of the Customer Support Team, you will be responsible for providing exceptional, front-line support to both end users and internal customers using the Paymode Procure to Pay Platform. You are expected to handle all inbound customer inquiries and manage tickets, following our established communication standards. The role will perform diagnosis of reported issues, answer how-to questions, reproduce reported technical issues, and assist users with navigating the applications. The primary success criteria in this role is to ensure the effective tracking of customer issues from initial report to final resolution, all while providing an excellent customer experience. Responsibilities of this Position: Answer inbound calls and tickets, ensuring all customer contacts are responded to quickly, with a high level of service. Provide outstanding customer service to both internal and external customers. Thoroughly document findings, next steps, and learnings in tickets. Contribute to team documentation to facilitate knowledge sharing. Actively manage assigned tickets to ensure adherence to SLA s. Ensure daily updates are provided to customers, expectations are clearly set and proactive internal follow up is performed. Conduct screen-share sessions with customers to troubleshoot issues, assist with navigating the application and/or reproduce reported issues. Deliver and perform against position and team performance metrics. Work with cross functional teams to research and resolve customer issues. Collaborate on issue resolution and escalate issues requiring technical resources. Quickly identify trends and product defects and escalate to managers for fast resolution. Perform additional responsibilities as defined by the support management team. Participate in on-call responsibilities during non-business hours, weekends and holidays as requested. Knowledge and Skill Requirements: 4+ years of experience and in customer service/ Helpdesk role at least 2+ years of experience. Proven ability to troubleshoot and support customers using software applications Must have excellent listening and communication skills (written and verbal) with the ability follow instructions Highly organized with good analytical problem-solving abilities Must have strong written and communication skills, including the ability to effectively interact with internal teams, partners, and customers. Ability to multi-task in a fast-paced constantly evolving workplace. Candidates must be eligible to work in the US for any employer Desired but not required: Bachelors degree in Information Systems, Communications, Business Administration, Technology or equivalent education and experience Familiarity with Accounting and/or software support Experience working out of ticketing systems We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. Were proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

After Sales & Technical Support Specialist (Trichy, INDIA Based) Business units Customer services Locations India/Trichy We are looking for a Technical Support Specialist , based in Trichy, INDIA, to join our After Sales & Technical Support Department. The selected candidate will play a key role in ensuring customer satisfaction through high-quality technical assistance, help-desk and post-sales support, both during standard business hours and in on-call rotation. Main responsibilities include: Providing remote technical support in case of product malfunctions reported by customers, and coordinating with authorized service centers for on-site interventions when necessary Managing post-sales activities by keeping customers informed about services, contracts, and orders of technical spare parts Supporting the organization and execution of post-sales processes, including preparing quotations for spare parts, technical support services, and support contracts Accurately updating the CRM system with records of technical support interactions On-call availability: The role requires on-call availability two weeks per month , on a rotational basis with the rest of the technical team On-call duty is remote and covers the period after standard working hours until 12:00 AM (local time) This ensures the quality and responsiveness of remote technical support outside of regular working hours Required skills and qualifications: Technical diploma or university degree in Electronics or a related field Good command of English, both written and spoken Strong problem-solving skills Customer-oriented mindset with excellent communication skills Prior experience in a technical support role within a corporate environment is considered a plus We offer opportunities for professional growth within a dynamic and fast-growing organization. Back

Role & responsibilities Preferred candidate profile

Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks. Required Qualifications Education or equivalent work experience required. Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Service Desk Support. Good local/clients language skills (Written and spoken) as well as business English skills (Written and spoken) required. Receives incident / service requests from call acceptance and/or level 1 agents and from atomized incidents. Provides technical support to address more complex / difficult service issues. Performs technical analysis of specific incidents and service requests, including check of ticket history. Leverages the corporate knowledge base, log files and journal data to analyze failures and guide customers through incident resolutions steps, including through remote access of the customer environment. When remote resolution is unsuccessful, provides information, including spare part recommendations, to assist field service technicians with onsite service provision. Gathers recurring / systemic failure information and develops reports for management. Provides hardware and software training and advice for less experienced team members.

Roles & Responsibilities : Response on Time-Review & match the invoices with purchase order, delivery receipt, contract and timely settlementof invoices as per the payment term Processing time of Query-Ensure that the queries acted on timely manner within SLA Backlog-Ensure old/open requests are addressed on priority and no pending cases Process Improvement-Identify opportunities for process enhancements within the process and recommend andimplement solutions to enhance efficiency and reduce errors

Roles & Responsibilities : Diagnosing and repairing issues. Resolving network issues. Installing and configuring software. Speaking to customers to quickly get to the root of their problem. Good knowledge in understanding the problem statement. Provide the solution within defined time. Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Supporting the roll-out of new applications. Ready to work in shifts.

Urgent Hiring – Inbound Voice Process India’s 3rd Largest Private Bank Location: Noida (Sec-16 & 125), Thane Role: Phone Banking Officer (On-Rolls, Office-Based) CTC: 3–4.25 LPA+incentives Shifts: 24/7 Rotational | 8 Week Offs/Month Required Candidate profile Graduate (No B.Tech/MBA) 1+ Yr Voice Process Exp (BPO/BFSI/IT etc.) Freshers with excellent communication may apply WFH Not Available Apply Now-Immediate joiners preferred Call 9773553319 Simran Perks and benefits Mediclaim Branch Banking eligibility after 2 yrs

Job Description Form Position :IT -Global Service Desk Location : Pune GENERAL DESCRIPTION Answering tickets from internal users logged via ITSM tool and telephone with regards to the issue or request they have raised. Ensure incidents and requests are accurately categorized, logged, assigned, tracked, and responded to in a timely manner, in line with agreed SLAs, provision of timely communications and maintenance of ownership until closure. Collaboration with various teams & stakeholders. Identify service improvement opportunities along with the leads. Further development and maintenance of existing knowledge database. Participates in assigned projects. Flexible working on weekend, which would be on rotational basis within the team. Thinking out of the box solutions for issues raised by the customer. ITIL3/4 foundation certificate is good to have Passion to learn new concepts, technologies and processes WORK EXPERIENCE REQUIREMENTS Must be Fluent written and spoken German (minimum B2) and English. Should be a Graduate or equivalent degree. Minimum 3 years proven experience in a service desk / customer service role Good troubleshooting skills in M365 office apps, Microsoft Windows, internet browsers, PCs, laptops, basic networking, and active directory Knowledge of BMC helix ticketing tool system Excellent communication skills Customer focused and results oriented. Ability to work alone or as a member of a team. Readiness to work on shift working pattern and weekend basis. Responsible and organized. Logical thinker Passion to learn new concepts, technologies, and processes.

Responds to eligibility and enrollment inquiries about employee benefit programs, including but not limited to: life, health, and disability insurance, medical/dependent care spending accounts, COBRA, income continuance, and other paid time off as well as retirement and pension plans. Ensures that appropriate documentation is prepared to ensure new hire transactions and existing employee changes can be processed. May also answer questions about various benefits related mailings and communications. May perform research to achieve problem resolution. Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesnt need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes. Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.

The Assistant Manager, Avature ATS Team is responsible for overseeing daily operations of the core Avature instance, driving performance management, and ensuring the optimal functioning of the Avature help desk. This role provides regulatory and compliance oversight, manages escalations, and ensures timely and effective resolution of issues. The Assistant Manager will lead development and engagement initiatives for the help desk team and support system enhancements in collaboration with HR, Talent Acquisition, and IT stakeholders. Key Responsibilities System Oversight: Oversee daily operation, configuration, and workflow integrity of the Avature ATS. Ensure system is optimized and follows latest regulatory and compliance standards. Maintain strong documentation for configuration decisions, compliance updates, and standard operating procedures Performance Management: Monitor help desk performance metrics and coach team members to deliver high service levels. Develop and implement engagement and development initiatives for the Avature help desk team. Provide ongoing feedback and facilitate team reviews. Escalation & Issue Resolution: Act as an escalation point for complex or high-impact issues. Lead efforts for efficient troubleshooting and resolution in partnership with technical teams. Coordinate timely incident response to minimize business disruptions. Compliance & Regulatory Updates: Monitor regulatory changes affecting ATS operations and ensure proper system updates. Collaborate with stakeholders to interpret policy changes and drive compliance. Stakeholder Collaboration: Work closely with HR, IT, and Recruiting to ensure Avature aligns with business needs and industry best practices. Guide team on integrating Avature with other HR platforms as needed. Continuous Improvement: Research and recommend improvements to optimize system performance and user experience. Lead special projects and process improvements for the ATS and related workflows.