904 Helpdesk Jobs - Page 29

Role Overview: As an IT Operations Engineer at Particle41 you will play a dual role, combining hands-on technical support with IT oversight responsibilities. This position is responsible for maintaining and troubleshooting the organizations IT systems and infrastructure while also overseeing the implementation of IT policies and strategies. The IT Operations Engineer ensures that all IT operations are efficient, secure, and aligned with the companys goals. As the company grows, this role has the potential to transition more towards people / department leadership and vision. In This Role, You Will: Providing the technical support needs of the organization; manage and monitor all installed systems and networks and ensure high availability of IT services and infrastructure. Oversee data backup and disaster recovery procedures. Facilitating onboarding (account, email, and laptop provisioning and setup), security, access controls, and offboarding Managing Jira helpdesk board and fulfilling helpdesk tickets. Integrating new SaaS accounts with Particle41 SSO Directly manage critical infrastructure, applications, and information security Developing IT policies, processes, and documentation, such as knowledge base articles and end-user instructions. Collaborate with third-party vendors and service providers and manage IT budget and procurement Monitoring vendor performance metrics and SLA compliance Implementing IT projects for systems upgrades, integrations, and process improvements Establishing IT KPIs and metrics to track progress Identifying opportunities for process improvement and cost reduction through consolidation and automation Staying current on IT and cybersecurity industry trends Providing guidance on IT initiatives across the business Reporting on IT status, risks, issues, and achievements to leadership Skills and Experience We Value: Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent work experience. 3+ years with the following required: Providing technical support for Mac Managing user access in Google Workspace, Microsoft Office 365, Microsoft Active Directory, or similar, including configuration of SSO/SAML integrations Previous experience with Atlassian Jira for boards/ticketing and Confluence for documentation. Managing IT processes, infrastructure, and vendor relationships Experience with cloud platforms (AWS, Azure, GCP) is a plus. Excellent documentation, communication, and analytical skills Strong problem-solving and troubleshooting skills. Certified (Current or Expired) in at least one of the following or equivalent certifications: Certified IT Manager (CITM), Information Technology Infrastructure Library (ITIL), Certified Information Systems Security Professional (CISSP), Certified in Governance of Enterprise IT (CGEIT) About Particle41 Our core values of Empowering, Leadership, Innovation, Teamwork, and Excellence drive everything we do to achieve the ultimate outcomes for our clients. Empowering Leadership for Innovation in Teamwork with Excellence (ELITE) E - Empowering: Enabling individuals to reach their full potential. L - Leadership: Taking initiative and guiding each other toward success. I - Innovation: Embracing creativity and new ideas to stay ahead. T - Teamwork: Collaborating with empathy to achieve common goals. E - Excellence: Striving for the highest quality in everything we do. We seek team members who embody these values and are committed to contributing to our mission. Particle41 welcomes individuals from all backgrounds who are committed to our mission and values. We provide equal employment opportunities to all employees and applicants, ensuring that hiring and employment decisions are based on merit and qualifications without discrimination based on race, color, religion, caste, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, local, or international laws. This policy applies to all aspects of employment and hiring. We appreciate your interest and encourage applicants from these regions to apply.

Good communication skills and Handling email, phone calls. Both written and verbal communication are crucial for effective interaction . Managing calendars, Scheduling meetings Welcoming visitors and directing them to their destination.. Required Candidate profile Proficiency in Microsoft Office. Good communication skills. Handling email, phone calls Managing calendars, Scheduling meeting Welcoming visitors.

Good communication skills and Handling email, phone calls. Both written and verbal communication are crucial for effective interaction . Managing calendars, Scheduling meetings Welcoming visitors and directing them to their destination.. Required Candidate profile Proficiency in Microsoft Office. Good communication skills. Handling email, phone calls Managing calendars, Scheduling meeting Welcoming visitors.

!!Hiring for CMM level 5 organisation!!Ensure that specific and measurable targets are developed for all IT services.Monitor service performance against SLAs.Should be flexible to work in rotational shifts.People management includes roster management Required Candidate profile Designation:Helpdesk Lead Location:Lower Parel Experience:4+ Years contact:snehapawar@peshr.com/7021769496 Should have good communication skill (Verbal & Written) knowledge on Microsoft Excel.

Skill required: NA - Solution Architecture Designation: Solution Enablement Senior Manager Qualifications: Bachelor of Arts Years of Experience: 16 to 25 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Proposal creation:Participating in RFP/RFI process and developing winning solution for HRO domain collaborating as a key member of the HRO solution team supporting Value Design / Vertical / Sales teams to represent the solution offering to the client.Solution Design:Demonstrate thorough understanding of the HRO domain and diagnose the challenges, risks and requirements to further translate them into optimal solution. Understand and translate client requirements into a solution offering, solution plan, proposal and cost estimate leveraging standard processesProcess Consulting:Undertake consultative assignments working with clients stakeholders at their location advising them on business pain points and problems. Perform Discovery Assignments for clients through leveraging tools and frameworks for identifying areas for outsourcing and process transformation using a consultative approach What are we looking for Brings HRO domain relevance in all pursuits and business conversations with the client organizationsExposure to RFX Process, Timelines, Sections, Solution development, RFP responseHas deep HRO domain knowledge to identify opportunities, white spaces existing in the industry.Interprets and translates business requirements into solutions that can be taken to the marketWell versed in Hire HR Outsourcing Solution development for functions like Payroll, Recruitment & onboarding, Benefits Administration, Learning & Development, Workforce administration, HR Helpdesk, HR Analytics etc.Knowledge of solution based on Hire-to-retire Platforms and experience in developing solutions with Platform will be an added advantageRevenue Growth:Drive revenue growth through reactive and proactive pursuits:Outlining win themes, architecting right solution, articulating domain flavor in RFX responses and formulating deal commercial constructMarket Visibility:Creating PoVs, bringing about Thought Leadership from knowledge of Domain and IndustryCommercial Constructs:Understands various commercial models and their implications; devise commercial constructs to best suit nature of work and client requirements. Clearly define the model and inputs required to create commercial construct based on the identified needs of the client, quantifying and articulating innovative feasible business solutions to cater to their needs - Preparing the commercial model estimates working with Enterprise Services, Service Delivery, Technology, Transition and Pricing to deliver the defined scope of services. Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Bachelor of Arts

Experience: Minimum 2+ Years Location: Pune Job Summary: The Enterprise Helpdesk Technician will be responsible for providing support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, managing user accounts, and ensuring the smooth operation of IT systems. Primary Roles and Responsibilities: Provide first-level technical support to end-users via phone, email, and in-person. Diagnose and resolve hardware, software, and network issues. Manage user accounts, permissions, and access rights. Install, configure, and maintain computer systems and applications. Document and track support requests and resolutions using a ticketing system. Collaborate with other IT team members to resolve complex issues. Assist in the development and implementation of IT policies and procedures. Conduct training sessions for end-users on various software and hardware topics. Stay updated with the latest technology trends and advancements. Qualifications: Bachelors degree in information technology, Computer Science, or a related field Proven prior experience in a helpdesk or technical support role Strong knowledge of Windows and Mac operating systems Familiarity with network protocols, hardware, and software troubleshooting Strong knowledge and experience working with Service Now Familiarly with NICE ACD software Excellent problem-solving and communication skills Ability to work independently and as part of a team Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus Company Profile: Stratacent is a Global IT Consulting and Services firm, headquartered in Jersey City, NJ, with global delivery centres in Pune and Gurugram plus offices in USA, London, Canada and South Africa. We are a leading IT services provider focusing on Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their transformation journey and provide services around Information Security, Cloud Services, Data and AI, Automation, Application Development and IT Operations. URL - http://stratacent.com Employee Benefits: Group Medical Insurance Cab facility Meals/snacks Continuous Learning Program Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factors. ",

To manage the PF and UAN Helpdesk activities :-> Generate the ESIC IPs on the ESIC Portal for new joiners> Address the employee queries related to PF ESIC thru Amelia Ticket / Email / verbally> Base File Updation> General MIS Qualifications > Graduate > Basic MS Office > Functional knowledge of Excel > Knowledge of PF, ESIC will be added advantage

An organization of young but experienced people with a clear mission and objectives, quality standards are an integral part of our business practices and we believe, that these quality standards contribute immensely in the overall performance of the organization. Every person has the right to know whether the product they are buying is genuine or not. We use truly secure and encrypted codes printed on the labels of the product which are impossible to replicate. With the help of secure mobile/web tools, the authenticity of the product can be checked JOB RESPONSIBILITIES: Test Planning Work with the product development and design teams to determine test plans for future releases. Present testing plans and processes to development teams and management. Maintain a library of test scripts, both manual and automated. Assist developers in learning what tests need to be covered by unit tests. Participate in project meetings, daily scrums, and product planning sessions. Work with team members to estimate project QA tasks. Participate in the full software development life cycle from analysis, design, implementation, and quality assurance through delivery and support. Proactively determine gaps and failure points in requirements, user stories, test plans, and test scripts and determine ways users may misunderstand flows for a feature or application. Test Execution Execute manual and automated test scripts against our mobile applications Report defects found during testing through creating tickets within Jira and reporting up to the Product Owner Follow defect resolution from inception through production Train junior QA analysts to execute test scripts providing oversite to their results Production Support Lead test execution effort of scheduled production releases Act as an escalation point for our customer helpdesk Coordinate implementation with the release team for alpha, beta, and production rollouts Provide inputs on training material for other departments regarding changes impacting shared systems Define and Implement process improvements for the QA function KNOWLEDGE AND SKILL REQUIRED: Experience in automation testing, writing/executing test scripts Working experience with at least one of the OOP languages (JAVA, JS, etc) Experience in functionality e2e workflow testing, including test planning and execution Knowledge of industry-standard testing tools and frameworks, with practical ability to implement and execute test suites Demonstrated ability to recognize business needs, evaluate requests, and recommend strong testing solutions Experience with Jira Experience with test automation tools will be preferred.

Roles & Responsibilities : J ob Summary: The individual must possess basic skills and abilities to perform the essential functions of the role effectively. The role involves providing Level 1 support for tools and applications, coordinating with stakeholders, and ensuring prompt resolution of issues. Key Responsibilities: Provide Level 1 support for tools/applications and coordinate with stakeholders until closure. Obtain and evaluate all relevant data to manage complaints and inquiries effectively. Monitor and dispatch incidents/tickets to the appropriate technical solution group. Efficiently resolve complaints to completion, ensuring customer satisfaction . Complete call notes and reports as required and update them in the CRM . Create reports using MS Office tools (Excel, PowerPoint). Record details of comments, inquiries, complaints, and actions taken . Handle administration, communication, and coordination with internal departments. Flexible and willing to work in rotational shifts within a 24/7 helpdesk environment . Qualifications Educational qualification: Graduation degree in any field Experience :

About the Role: As a Bilingual Customer Experience Associate at Ethos you will be responsible for delivering an exceptional experience to both new and existing Spanish/English speaking customer/ insurance agents who refer business to Ethos. To succeed in this role, you should have a relentless focus on the customer, strong attention to detail and problem solving skills, and exceptional communication skills. Ethos is looking for a Customer Support Associate who thrives on helping customers and solving problems as well as working in a dynamic environment.Creating a positive customer experience is of the utmost importance to Ethos and will continue to determine our success in the life insurance industry. This is a remote working role. Working exclusively US hours - 8 AM - 6 PM Central Time (CDT) Candidate must be fluent in Spanish & English language both verbal and written Mandatory - Required minimum or equivalent to B2 certificate in Spanish language. Mandatory - Required minimum or equivalent to C1 certificate in English language. Duties and Responsibilities: Ensure accuracy in information being communicated to agents, especially when it comes to policy status and the agent s compensation Become efficient in systems dealing with both consumer policy information as well as partner agent systems Able to understand and communicate complex agent payments and contract details. Provide excellent service via email, live chat, SMS, and phone, and providing answers to incoming inquiries both in Spanish & English relating the partner insurance agent and their business Develop strong understanding and knowledge of Ethos products and processes in order to support customers/agents and act as a resource for partnership account managers Identify customer/agent needs and process requests efficiently and effectively within defined service levels Build rapport and gain the respect of agents through clear and transparent communication Meet individual and customer support team goals and objectives Identify opportunities for process improvements for assigned functions, collaborating with management to implement agreed upon solutions Skills & Experience: 1- 3 years Bilingual experience in customer support , customer success, operations, or related role Experience in life insurance or related industry a plus, but not required Very detail oriented, especially while working with agent compensation and contract details Bachelor s degree preferred Proficiency working with Salesforce or equivalent support/help desk software preferred, but not required Strong intellectual curiosity and drive to solve problems Excellent time management , highly organised and prioritization necessary to balance all responsibilities Possess grit and can adapt to changes quickly Adaptable to change and ability to change tasks quickly with maintaining attention to detail Excellent phone presence handling Spanish & English calls , screen navigation and written communications skills. #LI-AK1 #LI-Onsite Don t meet every single requirement? If you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order If so, then you might just be what we re looking for. Reporting to the facility manager, you ll provide efficient and cost effective transport service to the client. You ll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, you ll ensure that our staff log their boarding and initial pick up time and that only those listed on our roster sheet are picked up. Should the need arise, you ll also make sure that approval is on hand for staff in need of pick up. You ll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, you ll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, you ll be in charge of filling our log books upon arrival to the client s site, but leaving out any excess mileage. Serving as a go-between among teams Being a part of the JLL family, you ll be constantly collaborating with teams across the board especially in this role. As the person in charge, you ll be central in supporting the transport team at the client s facility. You ll also be responsible for keeping in touch with our vendor supervisors. In addition, you ll keep a record of important transport-related phone numbers. Also part of your scope is to prepare work orders and assign a unique reference number for each transport request. Your superior analytical skills will also prove handy, as you ll look into and prepare daily, weekly and monthly transport reports. Sound like you To apply you need to have: A strong drive toward excellence Working at JLL, you ll see yourself working with many of the industry s premier talents and innovators. That is why you must have a laser beam focus on excellence. To land this job, you must be a graduate of any discipline with three to five years experience in transport management in a BPO setting. You must also demonstrate an aptitude in working with a team. Furthermore, you must have a solid background in developing and monitoring improvement programs.

About Gruve Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks. Position Summary: We are seeking a highly skilled Security Consultant to join our Cisco Secure Access Helpdesk team. The ideal candidate should have a strong foundation in network security, with hands-on experience in deploying and managing security solutions to ensure secure network access and data protection. This role requires expertise in any or all of the following technologies - SASE solutions such as Zscaler and Prisma Access, Cisco Umbrella, VPN deployments such as Cisco AnyConnect, and Next generation firewall configurations. Key Responsibilities: Cisco Secure Access Implementation & Migration: Deploy and manage Cisco Secure Access SSE solution for assigned customer. Migrate from existing SSE/VPN solution to Cisco Secure Access. Provide support and knowledge transfer to customer after deployment/migration. Technical Skills: Proficiency in: ZScaler SASE solutions deployment and management. Cisco Umbrella implementation and policy enforcement. VPN solutions (SSL/IPSec) design, deployment, and troubleshooting. Cisco AnyConnect configuration and management Cisco routing and firewall deployment (Cisco ASA, Firepower, or similar). Strong understanding of network protocols & services: TCP/IP, DNS, DHCP, HTTP/HTTPS, VPN tunnelling protocols, etc. Familiarity with security monitoring & threat prevention: SIEM solutions, IDS/IPS, endpoint security, and cloud security principles. Experience with network management & monitoring tools to ensure network security and performance. Preferred Qualifications: 3-5 years of experience in security, network security, IT infrastructure. Hands-on experience in deploying and managing network security solutions in enterprise environments. CCNA Security, CCNP Security, or equivalent industry certifications. Problem-Solving: Strong analytical and troubleshooting abilities to diagnose and resolve security issues effectively. Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders. Teamwork: Ability to collaborate effectively with cross-functional teams and work in a fast-paced environment. Why Gruve At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you re passionate about technology and eager to make an impact, we d love to hear from you. Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.

1. The candidate is expected to have 8 - 10 years of expert domain knowledge in HCM covering the hire to retire cycle. S/he must have been a part of at least 5 end-to-end HCM implementations of which at least 2 should have been with HCM Cloud. 2. The candidate must have expert working experience in 1 or more of these modules along with the Core HR module HCM Helpdesk Functional Module 3. In-depth understanding of HCM Cloud business process and their data flow. 4. The candidate should have been in client facing roles and interacted with customers in requirement gathering workshops, design, configuration, testing and go-live. 5. Should have strong written and verbal communication skills, personal drive, flexibility, team player, problem solving, influencing and negotiating skills and organizational awareness and sensitivity, engagement delivery, continuous improvement and knowledge sharing and client management. 6. Good leadership capability with strong planning and follow up skills, mentorship, Work Allocation, monitoring and status updates to Project Manager 7. Assist in the identification, assessment and resolution of complex functional issues/problems. Interact with client frequently around specific work efforts/deliverables 8. Candidate should be open for domestic or international travel for short as well as long duration.

Must have 1 Yrs exp in Service desk (Voice/chat) Skills- IT Service desk/IT Support/Tech Support/International Bpo/Technical Helpdesk Bangalore CTC-4LPA+50K Allowances Graduate 5 Days working Us Shifts 2 Way cabs Contact- 6205633155(jaspreet)

*candidate need to deal with customer on chat or email *Handling customer queries *solving customer problems as per requirement.. *raising complaints whenever required. *providing over all customer service for more details call on Abha 6394461757

Designation-Assistant Manager Payroll-Bank CTC-7.50LAKH Age limit-30 LOC-Thane Exceptional Written & Verbal Communication skills Graduate with min 1-2 YRS exp in escalations Voice support only apply CALL 8080126356 Ekta www.hyfly.in Required Candidate profile Handling 1st level escalations of bank NRI customers High quality of responses to achieve high Net Promoter Score-NPS Coordinating with various departments for resolution of customer

Position: Associate-Helpdesk (Portuguese, Spanish & English-speaking) Job Location: Pune, India Work Mode- Hybrid Shift Time- Rotational Shifts including nightshifts Our journey Sakon offers a SaaS platform and services to optimize enterprise mobility expenses, lifecycles, and support. Integrating data from carriers, HR, MDM, and Finance, it streamlines workflows, provides insights, and ensures accurate reporting. Features include invoice auditing, lifecycle management, 24x7 support, and seamless ServiceNow integration. Additional services like MDM administration and BYOD management enhance operations, driving savings and efficiency. Manage mobile investments confidently with Sakon. Learn more at www.sakon.com. The Value We Deliver SAKON empowers employees with self-service and real-time updates via a branded portal, app, email, chat, or ServiceNow. It streamlines policy management, optimizes costs, addresses usage issues, and integrates data from carriers, MDM, HR, and Finance. SAKON delivers insights, ensures compliance, and drives efficiency across mobile inventory and expenses. Our Vision Sakons vision isto be the leading enterprise communications SaaS Platform and services provider. We will continue to foster and develop a culture that values: Innovation: At Sakon, we foster creativity and curiosity by asking our employeesto think big to dynamically improve our products and services. Execution: We encourage employeesto take calculated risks and strive for excellence. We have an unrelenting drive for results. Customer Focus: We start by listening and then execute flawlessly to delight our customers. We meet our commitments to our customers and to each other. Integrity: Above all else, we act honestly and ethically and take responsibility for ourselves and our actions. We are transparent in our decisions. Diversity: We value diversity by celebrating each of our unique talents, abilities, and backgrounds enabling us to create a culture of inclusivity. Role Overview/Your Impact 1) This role will handle and take ownership of multiple customer support activities to include receiving incoming calls, chats, emails &tickets to provide end-to-end Technical and general support resolution to the end user. 2) Will interact with mobile phone carriers & other departments to resolve mobile servicerelated issues. 3) Adhere to the business rules & policies as dictated by Sakon and The Client in the joint operations document. 4) Ensuring SLAs and KRAsmeet day to day, month to month. What Does the team do The Mobility Support Desk is the centralized support hub that bridges the gap between client employees and technical solutions. Its the first point of contact for users facing issues with technology, software, or services. What will you do We are looking for Portuguese/Spanish & English-speaking candidate to support our SaaS product (Mobility Practice) 1) Determine the issue, research, and follow-up steps, as necessary for resolution of issues 2) Answer incoming calls & chats. 3) Troubleshooting device and networking issues reported by the users, acting as a liaison between customers, mobile carriers, client policy and internal Sakon teams to provide accurate and timely resolution. 4) Working customer service/tech support via incoming phone calls, email and chat. 5) Identify and assist to resolve all issues identified during regular operations. No scripts are used. You must be able to think on your feet and ask the appropriate questions to identify and resolve the issue as it arises. 6) Ticketing all calls, chats and email support in English and Portuguese/Spanish 7) Review deliverables ofsupport team members and provide the required support and guidance to ensure timely deliverables to client. 8) Communicates escalations/ issuesto Managers in a timely manner, ensuring that all communications are professional and accurate. 9) Act as a single point of contact for managing the communications with the client. Our Expectations 1) We are looking for Portuguese/Spanish & English-speaking candidate to support our SaaS product (Mobility Practice) 2) Candidate should be willing to work in 24/7 rotationalshift. 3) Extremely organized with an appreciation for process and documentation 4) A team player who thrives in a kind and collaborative environment. 5) Ability to quickly learn how to troubleshoot devices and step by step instructions. 6) Identification, prioritization and resolution ofreported problemsthrough various 7) mediums (platform, emails, calls, chats] and responsible forthe closure of request with the specified SLA. 8) Working closely with the international telecom carriers/ service providersto resolve the requests and incidents raised by customers. 9) Technical Support experienced highly regarded. The SAKON Spirit At Sakon, teamwork and excellence define our culture. Our diverse team of engineers, telecom experts, and CPAs share a passion for innovation and service. Driven by collaboration, our global teams deliver exceptional customer experiences, combining technical expertise with a human touch to achieve great results with enthusiasm and care. Benefits and Perks Flexible Holiday Policy (choose your own holidays) Hybrid Working Options Life & Medical Insurance Focus on Skill Development, Re-imbursement for Certifications Wifi-Mobile bill reimbursement Employee well-being activities How to Apply and Interview Process To apply, kindly share the resume with rohit.tavar@sakon.com If your profile is shortlisted, you will be invited to complete a communication test followed by interviews. Interview Process Communication Test Level 1 operations/ Technical Round Level 2 operations/ Technical Round Level 3 operations/ Technical Round HRBP Round Salary discussion & Cultural fitment check Consent : We will be using your resume for job applications open with us for a full-time contract and will save them for future reference.

Dear Candidate, Greeting from NTT DATA , We are happy to take your profile for a wonderful career with NTT DATA. Job Title: Helpdesk/Service desk Associate and Senior Associate Experience: 1 - 4 Years of relevant experience in Technical support Skillset: Excellent communication and good technical knowledge in resolving issues Shift: Flexible to work in rotational shift Work Location: Coimbatore Mode of Work: Work From Office Mode of Interview: Direct Interview (Face-to-Face interview) Role Responsibilities : Provide L1 and L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone. Activities include recognition, research, isolation, resolution & follow up steps. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures. Required Skills : 1. Qualification: 10+2+3/4 Years of Education 2. At least 8 Months to 4 years of experience in an international technical support profile 3. Rotational shifts (24*7) 4. Basi Technical Support skills. Regards, Vignesh M

Job Description 4 To 5 Years. 1. Ensure that specific and measurable targets are developed for all IT services 2. Monitor service performance against SLAs 3. Should be flexible to work in rotational shifts 4. People management includes roster management, performance management, attendance management. 5. Manage the incidents, problems, escalations etc. with quick resolution 6. Should have good communication skill (Verbal & Written) 7. Should have good knowledge on Microsoft Excel. 8. Should have good knowledge of ITIL

Purpose of the Role: The HR Operations Temp Resource is responsible for providing critical administrative and operational support to the HR team, ensuring the smooth execution of daily HR processes and activities. This role plays a key part in managing the end-to-end employee life cycle including onboarding, compliance, leave management, employee engagement, and exit processes. Designed to support the HR function during peak activity periods or special projects, the position ensures consistency, efficiency, and compliance in all HR operations. Your Key Responsibilities 1. Employee Onboarding Manage end-to-end onboarding, including PID creation and system access to ensure a smooth Day 1 for new hires. Conduct Day 1 inductions, including floor walks and document collection. 2. New Hire Coordination Collaborate with the recruitment team to ensure a seamless transition from offer acceptance to joining. Schedule introductory meetings with the new joiner s manager, buddy, and IT team. 3. HR Reporting & Analytics Generate routine HR reports on metrics like headcount, turnover, and attendance. Assist in creating dashboards and presentations for HR leadership, and support data entry tasks. 4. Compliance & Legal Support Organize quarterly POSH committee meetings, take minutes, and lead awareness sessions. Manage IC member appointment letters and ensure submission of POSH annual returns by January 31st. Coordinate monthly PF Helpdesk sessions and assist with statutory returns and audits. 5. Internal Communication & Recognition Oversee updates to the India Hub Page for employee announcements and policy changes. Plan and execute Long Service Award events, including coordination of trophies, certificates, and gifts. 6. Administrative & Event Coordination Maintain and update mail distribution lists accurately. Coordinate wellness events across sites and support general administrative HR functions. We bring: A team of diverse employees who aren t afraid to think outside of the box. A truly global and collaborative team that cares about the experience of our employees. The encouragement you need to develop and achieve personal growth. A role that is crucial on projects and allows you to build your brand. A caring and supportive environment where you re empowered to grow and share your ideas. You bring: 1. Bachelor or MBA or Equivalent degree in Human Resources, Business Administration, or related field. 2. 6 months to 2 years of experience in HR or administrative support. 3. Strong communication skills written and verbal. 4. Proficiency in MS Office (Excel, Word, PowerPoint). 5. Basic understanding of HR processes 6. Organized and detail-oriented with good time management.

Responsibilities: Answer and log all incoming calls, emails, and messages related to service/support requests. Create, manage, and update tickets in the ticketing system Having the sound knowledge of CRM & Ticketing Tools Monitor open tickets. Annual bonus

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of an Process Associate, Accounts Payable We are looking for someone who can coordinate the Accounts Payable function. Also, assist associates to identify & implement AP improvements. You must be a Finance and Accounting Subject Matter Guide with relevant experience in the accounts payable process. Responsibilities • Process Purchase Order, Non-Purchase Order (FI), eInvoices as per the established process • Reconcile the processed work by the team verifying entries and comparing system reports • Charge expenses to accounts and cost centers by analyzing invoice/expense reports and recording entries • Production planning on a daily basis and allocating the inflow volume to respective team members • Pay vendors by monitoring contract/PO terms, discount, scheduling and preparing checks/Fund Transfer Orders, resolving purchase order, contract, invoice, or payment discrepancies and documentation; ensuring credit is received for outstanding memos, issuing stop-payments or purchase order amendments • Process travel and expense reports of employees by receiving and verifying expense reports for advances and receipts • Good knowledge of excel reports like Pivot table, formulas, formatting and cleansing the data • Resolving queries like wrong posting, reversal, and corrections • Support team members in processing corrections by clarifying their doubts and confusions • Ensure SOP’s are reviewed frequently and the latest updates are incorporated post-client signof • Maintain 100% accuracy of invoice processing and monthly reports • Report taxes whilst processing region-specific invoices as per the requirement • Understanding of Helpdesk operations would be an added advantage Qualifications Minimum qualifications/skills • University graduate in any discipline Preferred qualifications/skills • Bachelor/Master of Commerce or Business Administration • Relevant work experience in AP preferably in the Oil and Gas industry • Must have sound knowledge of written and spoken English • Preferable to have practical knowledge of SAP • Preferable to have practical knowledge of Reporting and Service Now • Understanding of Source to Pay process is a plus • Excellent time management and planning skills • Attention to detail, good analytical and problem-solving capabilities • Drive to achieve results and deliver on goals Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Eurofins is seeking a self-motivated and enthusiastic candidate for the entry-level IT Service Desk Agent position. The primary responsibilities of this role will be a combination of phone, email and interactive chat support for local and nationwide customers from our laboratories. You will troubleshoot and resolve customer hardware, software and general network connectivity issues. You will gain exposure to many tools and have the opportunity to learn high-level skills by supporting networking, active directory and security applications. This position requires a high degree of emotional intelligence, empathy, technical prowess, and customer focus. You must be able to break technical concepts down into non-technical language and communicate them to people of all IT skill levels. The roles and the responsibilities of this position are diverse on a day-to-day basis and its therefore important to be open-minded and able to deal with change. Qualifications Hard skills: You should have a good command of written and spoken English and a basic understanding of ITIL conceptsIncident, Major Incident, Problem Record, Knowledge Article, Asset Management, Change Request, Service Portal, etc. You need to be able to propose basic troubleshooting and repair solutions for Windows operating systems and local and cloud-based Microsoft products, including MS OfficeO365, SCCM, Azure, Exchange, Server 2008-2016. Basic knowledge of Active Directory, DNS, DHCP, VPN and remote access, Citrix, thin clients, VMWare or equivalent will be beneficial. You will be also dealing with network connectivity, TCI/IP, firewalls, Vlan, Ethernet, etc. Experience: If you have 6+ months of Help Desk/Service Desk support or one year of call center experience, we want to hear from you. Soft skills: We are looking for someone who works well with other members of the global team, can represent our team when working remotely, and collaborate with labs around the world. Forward-thinking mindset, looking for ways to increase productivity, efficiency and identify process improvements will make you a good candidate. This role will require time management, prioritization and organization skills. If you can handle multiple projects, clients and tasks at the same time and enjoy working in a dynamic environment.

Position Name: Service Desk Engineer Reporting LocationGurugram Working locationGurugram SUMMARY OF POSITION AND OBJECTIVES: As an IT Support Specialist, your primary responsibility, will be to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user support requests, and escalation of incidents when considered appropriate and necessary to maintain service level agreement expectations. Problem resolution may involve the use of diagnostic and support request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. Job description: Be able to identify, diagnose and resolve both reoccurring and unique issues where there may not be any written instructions Be forward thinking, looking for ways to increase productivity, efficiency and identifying process improvements Must have excellent time management, prioritization, and organization skills Ability to handle multiple projects, customers, and tasks at the same time as youll be working in a fast-paced environment Have a basic understanding of ITIL conceptsIncident, Major Incident, Service Request, Problem Record, Knowledge Article, Asset Management, Change Request, Service Portal, etc. Create written documentation to share knowledge with others, and be able to write this documentation in a step-by-step format from beginning to end without omitting steps Act as a single point of contact for your customers and be a liaison between them and the rest of the organization Provide timely, first contact resolution (FCR) to technical support issues while following company standards and procedures Ensure all fields within the ticket are populated accurately with the customers name, location, site, phone, categorizations, short description and a full body of notes including documenting what ultimately solved the issue and how you did it Basic troubleshooting and ability to provide guidance for remote repair when possible, of hardwaredesktop, laptop. Setting up new workstations for new joiners. Basic troubleshooting and repair of on premise and cloud-based Microsoft products including O365, MS Teams, OneDrive, SharePoint, Azure, Exchange and Windows OS. Basic knowledge of Active Directory, DNS, DHCP, Group Policy as well as support for such things as setting up or repairing access to network folder and file shares, setting up network printing, scan to email configurations, etc. Basic support for VPN and remote access, Citrix, thin clients, VMWare or equivalent Support for File-Xchange, Bomgar & Remote Desktop Familiarity with network connectivity, TCI/IP, Firewalls, Vlans, Ethernet, etc. Must be willing to spend the time necessary for continuous self-education Report to your group leader any issue that could significantly impact the business Triage/Escalate, if needed, unresolved problems to a higher level of support Perform special projects as assigned/required Provide occasional on-call support Must be willing to work 24x7x365 Other duties as assigned Must be ready to work in shifts, rotational shift-based environment. What we offer: A launch pad into various senior management opportunities within the many business lines of Eurofins globally or into the management hierarchy in our different corporate functions. The opportunity to grow your project management skills in a demanding, fast-growing organization. A chance to become part of a highly motivated international team of professionals. In a fast-growing group, successful leaders are frequently being offered increased areas of responsibility (Subject to geographic mobility). QUALIFICATIONS AND EXPERIENCE REQUIRED: Profile description Service desk Engineer providing support for the IT needs of the organization. Requirements: 0 to 1years of Help Desk/Service Desk Support 0 to 2 Years of Desktop Support increasing responsibilities Good Knowledge Management 0 to 1years of ServiceNow (or equivalent ITIL Incident tracking) Good Communication skill Qualifications Bachelor Of Science

IT Service Desk Agent Eurofins is seeking a self-motivated and enthusiastic candidate for the entry-level IT Service Desk Agent position. The primary responsibilities of this role will be a combination of phone, email and interactive chat support for local and nationwide customers from our laboratories. You will troubleshoot and resolve customer hardware, software and general network connectivity issues. You will gain exposure to many tools and have the opportunity to learn high-level skills by supporting networking, active directory and security applications. This position requires a high degree of emotional intelligence, empathy, technical prowess, and customer focus. You must be able to break technical concepts down into non-technical language and communicate them to people of all IT skill levels. The roles and the responsibilities of this position are diverse on a day-to-day basis and its therefore important to be open-minded and able to deal with change. Hard skills: You should have a good command of written and spoken English and a basic understanding of ITIL conceptsIncident, Major Incident, Problem Record, Knowledge Article, Asset Management, Change Request, Service Portal, etc. You need to be able to propose basic troubleshooting and repair solutions for Windows operating systems and local and cloud-based Microsoft products, including MS OfficeO365, SCCM, Azure, Exchange, Server 2008-2016. Basic knowledge of Active Directory, DNS, DHCP, VPN and remote access, Citrix, thin clients, VMWare or equivalent will be beneficial. You will be also dealing with network connectivity, TCI/IP, firewalls, Vlan, Ethernet, etc. Soft skills: We are looking for someone who works well with other members of the global team, can represent our team when working remotely, and collaborate with labs around the world. Forward-thinking mindset, looking for ways to increase productivity, efficiency and identify process improvements will make you a good candidate. This role will require time management, prioritization and organization skills. If you can handle multiple projects, clients and tasks at the same time and enjoy working in a dynamic environment. Qualifications If you have 6+ months of Help Desk/Service Desk support or one year of call center experience, we want to hear from you.