1495 Helpdesk Jobs - Page 28

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, including indust...

Below is the Job Description Requirements: Descent Communications Skills (Verbal and Written) Mode Of Interview : F2F / Virtual Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues or network concerns. 2. Diagnose, Prioritize, Troubleshoot and Resolve IT incidents reported by the users via Telephone, Chat, Email or Walk-Ins. Who is Eligible : Any Graduate/Post-Graduate(Full time) Who is Not Eligible : Under Graduate / Distance Learning Graduate / Yet to appear final year exam / Already attended the Interview for this position in last 6 Months. Please fill the below mandatory details and do share your...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

You will be responsible for engaging with clients in a client-facing role, with a proven track record in security or backup solution sales. Your key objectives will include meeting monthly, quarterly, and yearly targets for customer meetings and sales, identifying and closing deals within the SMB/Enterprise segment, and maintaining strong relationships with OEMs. It is essential that you possess a comprehensive understanding of IT Security solutions such as Endpoint, Networking, Data Security, DLP, Backup, NGF, MDM, Helpdesk, and Asset, as well as backup solutions including server backup, desktop/laptop backup, and replication. Your focus will be on selling data security and data backup solu...

Qual- Any graduate Communication Good Email Good Experience Range 5-7 Years Required Skills Set Very Good Communication skill, Fluent in English,Very good skill in MS Excel, PPT, word,Ensure Daily Operations managed with excellence like call response TAT, quality of response by Helpdesk Agents, Ticket logging quality monitoring and improving, plan and prioritize calls based on criticality, assuring IMAC filled for all the case etc. , Assure No misbehave with users by team, regular audit of IVR calls and share the reports, Prepare and provide daily, weekly and Monthly MIS, Ensure tickets are closed within the given SLA.Team Leader must have excellent communication skills, soft skills, To ensu...

Responsibilities Key Deliverables Delivering Technical Manuals for new launches: Delivery of vehicle documentation (Repair Manual, Body Repair Manual, Maintenance Manual Wiring Manual) Support launch planning activities for all the launches-Giving inputs to RD team at the design stage of the projects from customer/service perspective, doing serviceability, accessibility, Maintainability SAM trails at different stages of the projects and giving feedback on the modification required. Also support for Repair time study, development of special tools identification of serviceable parts in new projects / programs, diagnostic software evaluation Identifying serviceable parts with system engineer, c...

DM Anand D ECMS ID 532730 Number of Openings 1 Duration of contract 6 months No of years experience 8-10 Years Detailed job description - Skill Set: Configure and manage Apple devices using JAMF Pro. Develop and apply configuration profiles, policies, and security standards. Provide L3 support and troubleshoot JAMF/Intune-managed devices. Handle software updates, OS upgrades, and patch deployment. Automate macOS provisioning and compliance checks via scripting. Ensure seamless integration of Apple Business Manager (ABM) and Volume Purchasing Program (VPP) with JAMF. Collaborate with security teams to implement and enforce endpoint protection. Address user requests related to device enrollmen...

Roarbank is a digital banking platform launched by Unity SFB in collaboration with Fintech Farm, a global neobanking technology provider, in early 2025. Our ambition is to become the leading digital consumer bank in India through seamless customer experience, innovative technology, and efficient operations. We are a UK-based fintech building neobanks in partnership with traditional banks across emerging markets. With successful launches in three countries, were on track to build neobanks in 50+ markets, reaching over 100 million users. We are seeking a high-energy Head of Business Operations to lead customer-facing operations and deliver a world-class, scalable support experience for our dig...

3 to 6 year experience in PTP end to end process. B. com / BBA / MBA / M. Com Fluent English (Verbal and written). Self starter who is performance and quality oriented. Good communication skills (verbal and written). Distinctive customer orientation and interact courteously with customers. Flexible work style and ability to work under pressure. Adaptable to learn new processes, concepts, and skills. Person having good knowledge on IBS, Oracle SSNA, Macpac 10 and 12 , Lawson and SAP and equivalent financial ERPs. Candiadte shoulbe be wiling work in night shift only.

Receive, investigate and register/ post incoming invoices with or without a purchase order PO/Non PO/ Freight Ensure timely processing of the invoices and thus timely payments with productivity of 80-100 invoices per day Invoice clarification including interaction with purchasers, requisitions and/ or vendors Ensuring 100% accuracy for invoices processed All invoices are approved as per company guidelines Routing of invoices as per the authority matrix Raising proper queries to business in case of any issues in invoices processing & resolving the issues Initiate and process the electronic credit note scheme for vendors Maintain and reconcile Accounts Payable and GR/ IR accounts Perform other...

B. com / BBA / MBA / M. Com Fluent English (Verbal and written) Self starter who is performance and quality oriented Good communication skills (verbal and written) Distinctive customer orientation and interact courteously with customers Flexible work style and ability to work under pressure Adaptable to learn new processes, concepts, and skills

Very Good Communication skill, Fluent in English,Very good skill in MS Excel, PPT, word,Ensure Daily Operations managed with excellence like call response TAT, quality of response by Helpdesk Agents, Ticket logging quality monitoring and improving, plan and prioritize calls based on criticality, assuring IMAC filled for all the case etc. , Assure No misbehave with users by team, regular audit of IVR calls and share the reports, Prepare and provide daily, weekly and Monthly MIS, Ensure tickets are closed within the given SLA. Team Leader must have excellent communication skills, soft skills, To ensure for proper hand over / take over process at the time of any of his team member joins / leave...

Responsibilities: * Manage help desk operations with computer knowledge * Respond promptly to resident complaints. * Maintain accurate records & resolve issues efficiently Maintain proper record of RFID/Move In /Move Out,etc

As a Sales Manager, you will be responsible for managing the Mumbai branch and ensuring a healthy profit margin. Your primary duties will include creating and leading a sales team and technical team, identifying and closing deals within the SMB/Enterprise segment, maintaining strong relationships with OEMs, team members, and customers, and guiding the team towards achieving sales targets. Specifically, you will be selling data security and data backup solutions to corporate customers in Mumbai, meeting monthly/quarterly/yearly customer meeting and sales targets. To excel in this role, you must have at least 7 years of sales experience with a reseller organization, specializing in selling cyb...

Installation, configuration, and troubleshooting of computer hardware (desktops, laptops, workstations, servers, etc.).Support the setup VPN.PMactivities to ensure smooth ,IT L1 and L2 support operations.login issues, password resets

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. About the team: Payment Strategy and Operations remit includes Supplier Payments, Partner Payments (Co-brand, Client Incentives, TLS, etc.), First-Line Payment Risk Governance, Spend Analytics, Customer Helpdesk, Disbursements and Travel & Expense Program Management. Function Description The Amex GSM Travel and Lifestyle Service (TLS) Compliance team is responsible for the timely review of TLS Partner payments, ensure 100% accuracy to payment process, identify risk and develop remediation plan. We are looking for a detail oriented and process driven Quality revi...

Oracle DB Administrator: Installation, creation and configuration of Oracle Database Management of multiple Oracle databases like 11g, 12c, 19c Fine tuning for optimum performance. Monitoring of various databases Database backup, replication to DR Site and database migration. Implementation of Audit/VAPT recommendations Support during DR Drill which happens during night hours. Log call with Oracle support helpdesk (Bank has support agreement with Oracle) and resolve the issue if required.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. About the team: Payment Strategy and Operations remit includes Supplier Payments, Partner Payments (Co-brand, Client Incentives, TLS, etc.), First-Line Payment Risk...

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. About the team: Payment Strategy and Operations remit includes Supplier Payments, Partner Payments (Co-brand, Client Incentives, TLS, etc.), First-Line Payment Risk...

Job Description :- Secops Engineer R2 , with automation, script and software engineering experience Main Attributes: Excellent customer service skills Strong communication abilities, both written and verbal Proficiency troubleshooting technical issues Exposure to Automation and Engineering concept Familiarity with Power BI Dashboard Familiarity with various enterprise security tools and platforms Strong teamwork and collaboration skills Dedication to continuous learning and skill improvement What Youll Be Doing: As a SecOps Engineer II, you will be responsible for providing technical support to customers experiencing issues with enterprise security tools. You will work closely with our custo...

Our Story: Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. . It s why we re so driven to connect passion with purpose. Our team s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, visit stradaglobal.com Role: We are seeking an experienced S...