1495 Helpdesk Jobs - Page 27

Hiring for Multiple Roles in Banking & Customer Service Phone Banking Officer Customer Relationship Manager Escalations Manager Virtual Relationship Manager Personal Banker on Call Call Sanika: 9082104424 Visit: www.hyfly.in Required Candidate profile No Field Job – Work from Bank’s Own Contact Center Solve customer queries over phone. Knowledge of Banking processes, Credit Cards, Insurance, Mutual Funds is a plus. Locations: Andheri | Thane|Noida Perks and benefits Bank Payroll Performance Bonus No Field Work

Job Description: Essential Job Functions: Should be skilled in following: Knowledge of Finacle Menu Options (CBS 7.0.25/ UBS version 10.2.18), Business Logic of banks, handling calls, managing EOD/ BOD operations of bank Knowledge of Core Banking Solutions, banking support Troubleshooting of issues observed/reported on day to day basis Working knowledge on Service Ticketing/ Management Solutions Minimum One year experience of working in Similar Projects as Application L1 at Scheduled Commercial Banks in India Basic Qualifications: Should be Science/ Commerce/Engineering Graduate, preferably, BE/B. Tech/MCA/MBA Strong problem-solving and analytical skills Effective communication and teamwork ...

POSITION SUMMARY STATEMENT: The GBS Support Center Analyst will manage a customer-focused Help Desk that offers top-quality front-line support to employees related to GBS Finance and Human Resources functions. This position will be responsible for handling phone calls as well as managing inquiries received via case management systems. POSITION RESPONSIBILITIES AND EXPECTATIONS: Deliver high service level quality according to KPIs and SLAs defined in the Service Partnership Agreements and all relevant productivity targets. Resolve all day-to-day issues and inquiries raised by employees, internal and external parties. Use the ServiceNow case management system to manage and close cases accordin...

Job Description: Essential Job Functions: Should be skilled in following: Working experience of Finacle Menu Options (CBS Version 7.0.25, UBS version 10.2.18), Business Logic of banks, handling calls, managing EOD/ BOD operations of bank Working Experience of Core Banking Solutions and Banking IT support Experience of Troubleshooting and Resolution of issues observed/reported on day to day basis Working experience on Service Management/ Ticketing Solutions Working experience as Delivery Lead in similar Project Basic Qualifications: Should be Science/ Commerce/Engineering Graduate, preferably, BE/B. Tech/MCA/MBA Strong problem-solving and analytical skills Effective communication and teamwork...

We are building a team of trailblazers, who embody growth, impact, and excellence. Job Description As an IT Analyst, you will be responsible for maintaining the productivity of computer users and improving employee satisfaction through assisting with any procedural or operating difficulty involving IT applications, Infrastructure, endpoints, or services. Job Duties Serves as first point of contact for employees needing technical assistance Deliver excellent customer service through all employee interactions Microsoft Hybrid Environment - Domain Controllers, Active Directory, & Microsoft Entra ID Work with Microsoft Azure & M365 Administration Dynamics Support, Power Platform, Power BI Networ...

Duties and Responsibilities The duties and responsibilities of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned, as needed. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Answers, evaluates, and prioritizes incoming tickets both remote and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Interviews users to collect information about the problem and leads the user through diagnostic procedures to determine the source of...

To independently manage the site operations at Kolshet plot B- IThink & Supremus buildings.

In these roles, you will be responsible for: Add, delete modify, test data in systems based on client source files based on moderately complex to complex business rules Ensures accurate and timely completion of transactions to meet or exceed client SLAs Identify and resolve both regular and non-routine problems or escalate to more proficient team members. Apply financial domain knowledge (indicative list AP/AR, Fixed Asset, AP Helpdesk, Cash Apps etc.), theoretical concepts to undertake problem solving Works on preparation of SOPs Develops tactical and operational plans to achieve key milestones in the project Collaborating with management or other team members as appropriate to proactively ...

Hiring Now: International Voice(Service Desk) | Hyderabad | Global MNC About Us You & I Consulting We are a premium talent partner to 64+ Global MNCs across India, hiring in domains like Retail Operations, Buying & Merchandising, Analytics, Finance, and Supply Chain. Our client for this role is a globally renowned retail brand, known for its innovation, sustainability, and people-first culture. Location: Hyderabad (Work from Office) CTC: Up to 6 LPA Qualification: Any Graduate Experience: Fresher/Exp both can apply Company: Leading Global Retail MNC Job Type: Full-time | Permanent Open Roles: Service Desk To Schedule Your Interview Kindly Call Or whtapp on the below mentioned number now :- C...

Basic Call Handling experience in help desktask and customer support role, technique to handle offie automation products, and monitoring system, ability to diagnose resovle basic technical issues

As an ITS Support Engineer at Amazon, you'll be the go-to expert for corporate employees, providing seamless end-to-end services and frictionless on-site technical support to ensure uninterrupted productivity. With an advanced understanding of IT standards, systems, and equipment, you'll work independently or collaboratively to manage projects, adapt quickly to new processes, and serve as a mentor for escalations. Your role involves engaging with Amazonians across teams, diagnosing and resolving a wide variety of specialized hardware and software issues, and implementing successful solutions. As part of the Amazon Helpdesk, you'll be the first point of contact for technical questions and pro...

Job Summary: We are hiring Technical Support Executives for L1 and L2 roles. The position involves handling customer queries, troubleshooting technical issues, and ensuring high customer satisfaction. Key Responsibilities: Handle inbound calls and log tickets. Troubleshoot issues using remote tools. Escalate unresolved problems. Maintain documentation and update systems. Ensure timely and professional customer support. Requirements: Graduate or equivalent. 0 to 5 years of experience in tech support/service desk. Good communication in English and local language. Basic IT knowledge and problem-solving skills. If you are interested kindly reach out to me on Ershad.Shaikh@dieboldnixdorf.com

You will be joining SystemsPlus as an L1 Service Desk Support in Pune - Magarpatta with a hybrid work model. As an immediate joiner with 1-3 years of experience in IT Service Desk - Helpdesk, you will demonstrate excellent communication skills including active listening, empathy, technical proficiency, and professionalism both verbally and in writing. Your responsibilities will include providing in-depth Technical Support, advanced troubleshooting for Desktop, Active Directory, Outlook Configuration, O365 Applications, Printers, Scanners, DL, Shared Mailbox, etc. You will handle Remote Support Services, Desktop Support, and Technical Support while utilizing knowledge of ITIL V3, V4, and tick...

Hiring for International Customer Support Work for the Worlds Largest Internet Organization Hurry !! Location: Hyderabad Work Mode: Work From Office (WFO) 5 Days a Week Saturday & Sunday fixed off Shifts: Rotational Shifts (Including Night Shifts) Immediate Joiners Required Education: 10+2 and above Experience: 0 to 6 Years (Freshers Welcome) Job Role: International Customer Support Executive Join the global process of the worlds leading internet and search engine organization. Provide customer support to international clients via calls in a dynamic and professional environment. Salary & Benefits: CTC: 3 LPA to 4.5 LPA Night Shift Allowance: 3,000/month Performance-based Incentives 2-Way Cab...

Profile: Technical Executive Key Responsibilities: ATM Application Management. Responsible for monitoring the Transactions of the ATM machine. Troubleshoot software related problem of ATM machine. Research & analysis of incident. Addition, Deletion & Update of ATM machines and card Configuration. Coordinate with developer team for implementation of Updates. Providing logs of the ATM machine & status reports to the Bank. Plans and schedules the installation, de-installation and relocation of the company's ATM machines. Coordinates with data processing, outside vendors and other operational areas as required. Only Male Candidates can Apply

Below is the Job Description Requirements: Descent Communications Skills (Verbal and Written) Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues or network concerns. 2. Diagnose, Prioritize, Troubleshoot and Resolve IT incidents reported by the users via Telephone, Chat, Email or Walk-Ins. Who is Eligible : Any Graduate/Post-Graduate(Full time) Who is Not Eligible : Under Graduate / Distance Learning Graduate / Yet to appear final year exam / Already attended the Interview for this position in last 6 Months. Please share your updated profile to process further. Please feel free to reach me directly...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

Overview Key Responsibilities Collaborate with other members of the Sodexo on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper. Collect all closed work orders to close the calls. Produce reports based on the data collected, through produced work orders, for Sodexho and the Client Receive and answer all incoming calls/mails/papers reporting complaints or work requests Log in the call through the software, which in term generates work orders Set up reports with all collected data coming from the work orders for the Client as well as for Sodexo for controlling, transparency and information purposes Maintain the helpdesk wor...

Overview Are you a person who can make daily interactions feel like a breeze? In this role, you ll be in charge of one of the busiest places in the fitness club the front desk. You ll give our visitors a warm welcome and guide them along the way. In other words, you will set the benchmark in giving our fitness club a good first impression. Throughout the day, you will also handle all incoming and outgoing calls. Therefore, it is essential to remain professional and polite in the way you present yourself, from appearance to behavior. Being at the heart of the business: Maintaining and updating records and databases are also part of your basic daily routine. These include call tracking and cli...

An Internet Marketing Service Company Customer Support / Help Desk Click to Apply

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

> Role Purpose Principal Consultants are expected to have a deep area of consulting expertise, with a good understanding of the clients business landscape and an ability to manage the delivery of consulting solutions that achieve clear business value. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations. Principal Consultants develop and support closure of sales opportunities through their consulting expertise and client relationships. The Principal Consultant must achieve high personal billability. Do Consulting Execution An Ambassador for Wipro tenets and values Consulting Project manager or equiv...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...