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666 Helpdesk Jobs - Page 27

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5 - 8 years

7 - 10 Lacs

Chennai

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Job Description This role is based in India with working from Chennai Office. It includes regular interaction with other geographically located teams and users. Work on Global Service Desk Team manage Helpdesk Calls, Emails and support applications supported by Desktop Team Key Responsibilities: Answer the Service Desk phone, emails and walks ups. Accurately log all faults and requests on Jira Service Desk. Actively monitor and progress all incidents and service requests to ensure resolution within SLA. Complete Service Desk communications to the business and internal IT teams for incidents. Ensure appropriate escalation, co-ordination, conferencing, and resource for critical and major incidents. Coordinate with the business PC moves and similar projects. Monitor critical and essential systems using the monitoring tools provided. Effectively resolve issues and calls raised or allocate to an appropriate 3rd line resource. Monitor server and network alerts. Mentor 1st Line Service Desk and Work with 3rd Line to develop competency and learn new technologies. Set up remote access and provide documentation and user demonstration. Support and configures printers, PC s and associated peripherals, phones etc. Carry out any other tasks as agreed by the Service Desk Manager. Should be able to work and execute desktop projects like laptop upgrade, OS upgrade and other relevant technologies. Essential (5-7 Years of experience) Familiar with Microsoft Azure Virtual Desktop and other Microsoft Applications Laptop (Windows & Mac) Build and Troubleshoot Cisco VPN, Active Directory, Networking Configuration, Server, Switch, Operating Systems, Call Centre Applications Monitoring tools like PRTG, Open Search, Nagios Available to work on 24X7 support as per requirement

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5 - 10 years

5 - 15 Lacs

Chennai

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•Experience in an IT support, helpdesk or monitoring role and escalation experience. •Familiarity with (ITSM) tools, IT infrastructure, networking, and system administration. •Experience in Zoho ticketing platform ,N-Central RMM platform 7397174948

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3 - 7 years

5 - 9 Lacs

Chennai

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To provide Engineering support to the Facilities Management team at assigned Facilities. To ensure timely and accurate completion FM reports pertaining to assigned Facilities To achieve excellence in preventive maintenance programs at (Client) with highest standards and ensure energy conservation practices; Assist the Chief Engineer in managing ME scope of the projects to ensure the quality and deliverables with in the stipulated time; Assist in providing comprehensive facility, contract and procurement management for technical services to the client; Contribute to achieving financial and other targets established by the Senior Facilities Manager; Achieve Key Performance Indicators and Service Level Agreements targets. Support the Chief Engineer in managing the Mechanical, Electrical, Plumbing installations all Civil maintenance within the facility; Responsible for preparation of critical spares list for all installations as per manufacturer s recommendations and plan for the inventory where the maintenance is carried out with in-house teams; Implement and oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment; Assist the Chief Engineer to review the maintenance/service practices of ME Contractors to deliver quality work practices in line with the manufacturer recommendations; Maintain the logbooks, checklists and PPM schedules for all M E installations; Manage Downtime/ Breakdowns; Arrange for ad-hoc ME set ups as per the client requirement from time to time; Ensure the contractors follow the house rules at all times and the projects are handled with minimum inconvenience to the Client; Assume AFM responsibilities if need arises; Responsible to handle the shifts independently on all Engineering related matters; Reporting: Responsible for daily reporting on M E to the Chief Engineer; Generate Service maintenance reports on office equipments; Generate Inventory and Purchasing of spares and consumables; Generate Downtime and breakdown incident reports. Graduate in any discipline 3 - 7 years experience in facilities management Tertiary qualifications in either Electrical/Mechanical/Civil Engineering essential; Proven ability to function effectively as part of a team Proven ability to initiate and follow through with improvement initiatives. Overall client satisfaction by achieving SLA targets Timely resolution of helpdesk complaints Effective team coordination of direct and vendor staff for efficient service delivery Location: On-site -Chennai, TN If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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2 - 7 years

2 - 5 Lacs

Chennai

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Job Description Responsible for first and secondlevel customer support calls /Email/ chat support. There are no sales or outbound calls. Helping hand for internal staffs and the clients. Accurately document and communicate problems for escalated help requests to third-level support. Create and run reports that help support the effectiveness and efficiency of Publications Customer Services. Coordinate with appropriate staff to monitor Production Application Systems. Assist with keeping documentation current. Work collaboratively with staff throughout the division to identify and resolve issues and to contribute to the enhancement of products and services. Support and assist Journal Offices processes and best practices. Organize and communicate new resolution procedures to appropriate staff and management Provide focused, timely and appropriate responses to customer requests. Preferred candidate profile We prefer work experience in handling US and European customers preferred. No night for women staff and we provide a cab facility both ways Prefer candidates distanced between 15 to 20 KM from office Kilpauk. Flexible for Rotational shift Strong written and oral communications Analytical and organizational skills Experience with the Help Desk ticketing system. Minimum 2 years experience as voice support executive.

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7 - 10 years

10 - 13 Lacs

Chennai, Pune, Delhi

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Extension Development,Oracle Oracle SCM,Fusion,Procurement,Supplier Portal Fusion Procurement,Fusion Self Service Purchasing,Fusion Inventory,Product Data Hub PAN,Oracle PaaS,VBCS,OIC,REST API,BIP,PCS,REST APIs,Oracle SaaS,FBDI,OIBI Experience in implementing and supporting long-term / complex project on Oracle Projects and interfacing with other business applications,HDL Technical knowledge in the below modules (Nice to,Experience in implementing and supporting long-term / complex project on Oracle Applications,Knowledge in integrating EBS with other business applications To develop the application implementation project plan, lead the implementation of Oracle Fusion ERP application for Oracle Projects area, perform technical and functional expertise to gather the requirement, build, testing, training and deploy the solution in order to meet the business requirement as per defined timeline and project plan, ensure the solution provided optimizes the application standard features to give the fully benefit of business requirements,Fixed Assets,Procure-to-Pay End-to-End process knowledge,Order-to-Cash End-to-End process knowledge,Responsible in ensuring processes are compliant with company policies, procedures and audit/legal requirements,Support the line manager in identifying and implementing opportunities for continuous improvements in processes, systems and procedures,Ensure service is delivered with a strong focus on customer satisfaction and in accordance with SLA sn ,Measure performance metrics and report performance indicators to line manager,Lead, motivate and develop team to ensure staff performance,Achieve department/project targets,Maintain process documentation, communicate updates and deliver training PAN India 202500,BI Reports/Dashboards,Proven record of working with Customizations and Interfaces

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2 - 4 years

5 - 8 Lacs

Chennai, Pune, Delhi

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The Help Desk Engineer works closely with the Customer Care, Product Managers and engineering teams and provides extra administration and troubleshooting assistance for cases that cannot be resolved by Customer Care. The HDE works in the Sustaining Engineering area supporting the full suite of Deltek s Vision/Vantagepoint products. Liaison between CC and Engineering/Product Management Test software issues/defects to make sure they are valid defects. Investigate, develop/come up with a workaround to assist clients who are not able to use the application feature Analyze data issue and provide fix scripts using SQL management studio/Query Analyzer Use TFS for defect management and RNT/MS Teams for customer issue management Escalate issues requiring Engineering or Product Managers assistance Create defects using Azure DevOps/TFS and link information to CC cases Support communication between Eng, PDM and CC, following up on requests for further information from either Eng or CC about specific escalated cases or defects. Review cases submitted to Help Desk by CC to determine if existing defects exist; create new defects where not existing Gather defect fix requests submitted by CC, ensuring requests meet guidelines Track status of defects and follow up with Engineering.

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1 - 6 years

4 - 4 Lacs

Kalyan/Dombivli

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Hiring for Below Role: Phone Banking Officer Customer relationship manager Service Assurance manager Escalations manager Video KYC Officer Virtual Relationship manager Personal Banker on Call Call 9022157571 Pooja hyflyhr9@gmail.com Required Candidate profile No Field Job Need to work in bank's Own contact center and solve queries over phone knowledge of Banking process / credit cards / insurance / Mutual Funds will be added advantage www.hyfly.in

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1 - 6 years

4 - 4 Lacs

Thane

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Hiring for Below Role: Phone Banking Officer Customer relationship manager Service Assurance manager Escalations manager Video KYC Officer Virtual Relationship manager Personal Banker on Call Call 9022157571 Pooja hyflyhr9@gmail.com Required Candidate profile No Field Job Need to work in bank's Own contact center and solve queries over phone knowledge of Banking process / credit cards / insurance / Mutual Funds will be added advantage www.hyfly.in

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2 - 7 years

4 - 4 Lacs

Kalyan/Dombivli

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Hiring for Below Role: Phone Banking Officer Customer relationship manager Service Assurance manager Escalations manager Video KYC Officer Virtual Relationship manager Personal Banker on Call Call 9022157571 Pooja hyflyhr9@gmail.com Required Candidate profile No Field Job Need to work in bank's Own contact center and solve queries over phone knowledge of Banking process / credit cards / insurance / Mutual Funds will be added advantage www.hyfly.in

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2 - 7 years

4 - 4 Lacs

Thane

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Hiring for Below Role: Phone Banking Officer Customer relationship manager Service Assurance manager Escalations manager Video KYC Officer Virtual Relationship manager Personal Banker on Call Call 9022157571 Pooja hyflyhr9@gmail.com Required Candidate profile No Field Job Need to work in bank's Own contact center and solve queries over phone knowledge of Banking process / credit cards / insurance / Mutual Funds will be added advantage www.hyfly.in

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1 - 3 years

1 - 3 Lacs

Mumbai

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You will play a critical role in ensuring the smooth operation of hospital IT systems. You will be the first point of contact for IT-related issues, providing technical assistance to hospital staff, troubleshooting hardware and software problems, managing helpdesk tickets, and supporting critical healthcare applications. Your work will directly impact hospital operations, patient care, and administrative efficiency. Key Responsibilities IT Support & Troubleshooting Provide first-level support for Hospital IT Systems including HIS, EMR, PACS, LIS, and ERP applications. Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and peripherals. Install, configure, and maintain Windows/Linux operating systems and hospital-specific applications. Assist in user account management, including password resets and access control. Helpdesk Management & User Assistance Monitor and manage helpdesk tickets, ensuring timely resolution of IT issues. Document reported problems, solutions, and system configurations. Escalate complex technical issues to higher-level IT teams or vendors as needed. Provide both remote and on-site IT support to hospital departments and clinics. Network & System Support Assist in maintaining hospital Wi-Fi, LAN, and VPN connectivity. Troubleshoot basic network issues (IP configurations, connectivity problems, etc. ). Work alongside system administrators to ensure optimal system performance and security. Training & IT Awareness Conduct IT training sessions for hospital staff on best practices and system usage. Educate users on cybersecurity awareness and safe handling of sensitive patient data. Provide guidance on hospital IT applications and workflows. IT Asset Management & Maintenance Track and manage IT inventory, including desktops, laptops, printers, and accessories. Assist in hardware procurement, setup, and disposal following hospital IT policies. Perform routine maintenance and updates on IT systems and devices. Qualifications B. Sc / B. E. / B. Tech in IT, Computer Science, or related field. 1-3 years in IT support, preferably in a hospital or healthcare environment. Knowledge of Windows OS, Linux, and basic networking. Experience with Microsoft 365 (Outlook, Teams, OneDrive, etc. ). Strong understanding of IT troubleshooting techniques and helpdesk ticketing systems. Familiarity with HIS, PACS, LIS, or EMR systems (preferred but not mandatory). Asian Heart Institute is Indias #1 cardiac hospital dedicated to incorporating the latest technological advances and ethical practices to provide quality heart care at reasonable costs. As a JCI, NABH, and ISO-accredited hospital with a staggering success rate of 99. 83% in bypass surgeries and an overall 99. 4% in cardiac surgeries, we are considered among the best globally.

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1 - 5 years

3 - 6 Lacs

Noida

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Experience 1 to 5 years in audio-visual helpdesk coordination Qualification- 3 Years Diploma/any bachelor's degree (BE/Btech) preferred : Electronics/Electrical/ Electronics& telecommunication/computer science background Communication -English, Hindi/native Gender: Open to all Position Location -Noida sector 132 Workday : 6d working Travel requirement: NA Budget : 30-50kpm CTC Software skills required : Strong Excel skills (charts, filter, sort, vlookup, etc), knowledge of any CRM tools (Jira, etc) Key Skills: - Manage AV helpdesk operations, logging and resolving support tickets related to AV issues. Allocate tickets to engineers, track attendance and seek regular updates Take Customer feedback on closed service tickets in timely manner Escalate complex AV issues to senior technicians or external vendors while ensuring timely resolution. Maintain an updated AV knowledge base and troubleshooting guides for end-users and technicians. Coordinate with OEMs to raise an RMA of audiovisual faulty hardware. Track and update project progress reports (excel radar diagrams, project completion reports) Customer-installed base updation and AMC warranty tracking Track tools and material requirements for projects Preferred: Provide remote and on-site support for AV systems, including projectors, microphones, and conferencing setups. Assist end-users with video conferencing tools (Zoom, Microsoft Teams, Webex). Coordinate with OEMs, clients, engineers, and technicians to develop AV solutions tailored to business needs.

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2 - 5 years

4 - 7 Lacs

Hyderabad

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Locations : Hyderabad, Telangana, India Location: Hyderabad Country: India Role ID 204029 Worker Type Regular Employee Studio/Department Finance Flexible Work Arrangement Hybrid Description & Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. Job Description Job Title: AP Specialist II, Disbursement Location : Hyderabad Introduction to EA & India Centre: Electronic Arts Inc. is a leading global interactive entertainment software company. EA develops, publishes, and distributes interactive software worldwide for video game systems, personal computers, wireless devices, and the Internet. EA India s office in Hyderabad supports game development activities for mobile gaming, console, online and free to play casual game portal pogo.com. Two corporate functions operate shared services centres: IT- provides networks & applications support whereas Finance supports purchase to pay, accounts receivables, revenue accounting, fixed assets accounting, procurement support, payroll & FP&A. Introduction to Function & Role : The Accounts Payable process is carried out for North America, Europe and APAC regions including non-English-speaking countries. The scope includes Invoice Processing, Validation, IOH, Vendor creation, Disbursement and Helpdesk activities within agreed timeline as per EA internal policy, ensure timely payment to suppliers and employees and managing Customer Service for the internal customers. The responsibility of an AP Specialist II is to have end to end knowledge on 2 to 3 AP activities as listed above along with hands on working experience to support the process on daily basis as per the requirement. Roles & Responsibilities: Ability to work on the assigned process and support team as per the process requirement. Provide excellent customer service to our business partners and suppliers to resolve their queries to fix the issues. Do the follow up on pending items on a regular and timely basis. Address on help desk queries and resolutions as per request within agreed SLA. Look for the opportunities in cleaning the aged items by working with different teams to keep the records up to date. Experience on Non-speaking English language countries AP processes, also understanding different tax concepts of various countries. Specially for Canada region taxes is an added advantage. Ability to work on multi-tasking activities to deliver within agreed timelines. Deliver internal set defined targets on publishing monthly Dashboards, Productivity and Accuracy. Work closely with IT on the system issues & change requests to ensure the relevant testing is done before moving the fix to Prod. Guide and train new team members to meet the learning curve. Adhere to the policies and procedure under structured supervision. Adept in publishing the quarterly metric and documenting the process change in a timely manner. Create and amend vendor records by verifying the vendor information against the provided documents. Periodic review of vendor records and de-activate the dormant vendors in database. 15. Process vendor payments, employee payments using different forms of payment methods (eg: Wire, Check , ACH). Experience in issuing the manual payments using the bank website will be an added advantage. Working on Payment rejections and reissuing the payments to vendors. Should have an experience in AP Month end close activities and working on AP-GL reconciliations. Work with the Vendors or Business partners in resolving the open credits or aged transactions. Skills and Experience : A bachelor s degree in accounting or business administration. 3 - 5 years of experience in Accounts Payable process and relevant experience of 2 - 3 years in Payments, VM activities & help desk queries. Hands on experience with R12 preferred & remote transition is an added advantage. Intermediate level in MS Office. Keyboard skills more than 25 words per minute Passion for continuous improvement and leveraging technology. Outgoing personality with excellent verbal & written English communication skills, commitment to achieving results. Good team player and result oriented Willingness to be flexible with working hours given the potential global coverage of this role. About Electronic Arts We re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support a balanced life with paid time off and new parent leave, plus free games and so much more. We nurture environments where our teams can always bring their best to what they do. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law. Back to Role List

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0 - 5 years

3 - 3 Lacs

Thane

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Hiring for Below Role: Phone Banking Officer Customer relationship manager Service Assurance manager Escalations manager Video KYC Officer Virtual Relationship manager Personal Banker on Call Call 9773553319 / 7738521154 / 8080126356 /8169642494 Required Candidate profile No Field Job Need to work in bank's Own contact center and solve queries over phone knowledge of Banking process / credit cards / insurance / Mutual Funds will be added advantage www.hyfly.in

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5 - 10 years

3 - 5 Lacs

Hyderabad

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Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Delivery Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : Graduate in Engineering preferably in Computer Science Engineering IT ECE or BCAMCA or 3 year Diploma in Computer Science Engineering from university institute recognized by the Govt of India Role - Helpdesk Lead Roles & Responsibilities: Lead the definition, design, and documentation of technical environments. Deploy solution architectures and conduct analysis of alternative architectures. Create architectural standards and define processes to ensure conformance with standards. Institute solution-testing criteria and define a solution's cost of ownership. Promote a clear and consistent business vision through technical architectures. Professional & Technical Skills:Should have minimum 3 years of in- scope experience and total 5 years' experience in the field of Banking IT domain / support of related solutions Working experience of Finacle UBS version 10.2.18 Menu/ Options, Business Logic of banks, handling calls, managing EOD/ BOD operations of bank Working Experience of Core Banking Solutions, banking technical support Experience of Troubleshooting and Resolution of issues observed/reported on day to day basis Working experience in Service Desk and handling of IT Service management (as per ITIL standards)Mandatory CertificateITIL 4 Foundation Additional Information: The candidate should have a minimum of 5 years of experience in Service Delivery. The ideal candidate will possess a strong educational background in Technology Architecture, Technology & Information Architectures, or a related field, along with a proven track record of delivering impactful technical solutions. This position is based at our Hyderabad office. Qualifications Graduate in Engineering preferably in Computer Science Engineering IT ECE or BCAMCA or 3 year Diploma in Computer Science Engineering from university institute recognized by the Govt of India

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5 - 9 years

6 - 10 Lacs

Bengaluru

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Lead procurement operations support and helpdesk team members and resolve day-to-day issues / challenges. Ensure procurement helpdesk is optimally handling and responding to inbound issues and support requests. Support transactional purchases and business process tasks in line with agreed service levels and promote preferred buying channels through to pay. Document and maintain SOPs, process documents and intranet pages. Validate purchase requisition for accuracy, completion, required approvals and compliance with policy. Support supplier registration process by proactively coordinating end-to-end and maintain supplier records and related documentation as current. Maintain existing supplier catalogs and collaborate for new deployments. Collaborate with cross-functional business process work-streams to resolve and reconcile issues. Support in preparation of metrics and data analysis to observe process performance and health. Collaborate with geographically distributed business process and application support teams to resolve technical issues and problems. Required Skills and Experience: 5+ years of work experience, preferably supporting Procurement business process. Graduate degree or equivalent experience, preferably in Finance, Business, or related field. Hands-on experience with SAP Ariba, S4 HANA, Microsoft Excel, PowerPoint and SharePoint. Prior experience in supporting Source to Pay business process for a technology company. Excellent understanding of catalog, contracts and Accounts Payable (AP) processes. Open to supporting global time zones (UK US). Excellent verbal and written communication skills. Attention to detail and strong collaboration skills.

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