666 Helpdesk Jobs - Page 24

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Facility Executive - Soft Services Integrated Facilities Management - Work Dynamics What this job involves: To provide comprehensive facility and contract management for the client, with a focus on continuous improvement. Achievement of the Key Performance Indicators and Service Level Agreement targets Property Operations Managing all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery - this includes all cleaning functions, Pantry and Mailroom Pest Control, Indoor plant maintenance services. Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client Routinely Inspect all contracted services to ensure performance measures are being maintained Ensure Helpdesk service/Corrigo requests are attended to in time. Effectively manage the mailroom services to ensure an on time deliverable system Achieve client satisfaction to Client expectations. Reporting Daily/Weekly reports. Contribute to the Monthly Management Report to client and other reports as required. Vendor Management Manage service contracts, including inspections and quality management of service delivery Prepare tender documentation, evaluation of tenders; prepare contracts Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Client. Others Manage all Health and Safety issues and actively participate in Health and Safety reviews Tertiary qualifications in property, building or facilities management required. Excellent people skills and ability to interact with a wide range of client staff and demands. Strong PC literacy and proven ability to manage daily activities using various systems. Demonstrated experience with continuous improvement initiatives highly desirable. Demonstrated experience with client reporting and preparation of reports required. Achievement of Contracted Service Levels and Performance Indicators. Achievement of contracted Customer Satisfaction expectations. Management of resource to ensure no disruption to client business. Achievement of savings initiatives as agreed with Client. Delivery of Agreed Initiatives as per Client/Jones Lang LaSalle Initiatives Road Map. Achievement of performance goals as agreed with manager Is able to make difficult decisions and resolve problems or improve operations . Actively searches out opportunities to achieve best results Listens effectively and communicates through actions and examples. Have strong written and oral communication skills. Sound like you. To apply you need to have: Mastery in the field You should have earned an experience of more than 4 to 5 years in Facility Management - Soft Service . We ll also expect you to work as a part of a diverse team in both leadership and individual contributor expertise. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today! Location: On-site -Gurugram, HR If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

At Helpshift, we have 5 Leadership Principles that we integrate into our every day, and use to guide us in our goals. These principles reflect who we are as part Keywords Studios, and to show who we are when we come together, collectively, with other studios to achieve success: Power of Partnerships: We collaborate with our clients as an extension of their team. With shared passion and purpose, we proactively support them in bringing their stories to life. One Keywords: We believe in a network with efficiency at its core. Combining the strength of a global platform with the agility of local studios creates our superpower. Raise the Game: We embrace technology, innovation and our entrepreneurial spirit to help our clients and the industry thrive. Leveraging the sum of our experience brings new value to gaming and beyond. Embrace an Open World: We champion diversity of talent and ideas from every corner of our global community. Inclusivity makes us stronger and enables us to deliver world-class entertainment creation to our partners. Trust through Transparency: We pursue open and honest relationships with our people, clients and communities. Clear and authentic communication is foundational as we create success together. Role: As Product Manager II, you will Deliver an innovative, simple, and differentiated product experience that end-users love, adopt, and can t live without. The product provides value, ease of use and feasibility to end-user personas while giving them simple yet effective ways to get Help Support. You will be measured on achieving strong product-market fit for Helpshift s platform. You will achieve these goals by leveraging deep customer, market, and technology knowledge, and by practicing disciplined, user centered product management that delivered on product excellence. Domain Understanding : 5-7 years of experience as product manager in B2B tech space for commercially successful B2B products. Demonstrated deep knowledge of customer service and help desk processes and methods. Product management experience with

Business Unit: Cubic Corporation Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com. Job Details: Job Summary: Analyzes complex business problems to be solved with automated systems, specifically in SAP Record to Report (FI, GL, AR, AP, Tax, Asset accounting, OpenText VIM, Banking) applications. Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements. Designs integration between SAP and other business applications. Provide consultation to users in the area of processes. Lead cross-functional linked teams to address business or systems issues. Support and lead projects. Essential Job Duties and Responsibilities: Strong SAP technical, configuration, and business area knowledge in Finance modules Includes experience in the Treasury module Configures and deploys ERP application and business processes, specifically in SAP Finance (FI, GL, AR, AP, Tax, Asset accounting, OpenText VIM, Banking) and other business-related applications Developing RICEF (Reports, Interfaces, Conversion, Enhancement and Forms) specifications to complete custom development Interfaces with customers during design and deployment of business solutions. Manages the solutions through deployment, training, and hand-off activities Translate user s requests into application system solutions. Analyze system user requirements to define and design system configuration, enhancements, and modifications Staying current with new technologies especially within the SAP areas to align technologies with the business direction. Building strong internal external stakeholder relationships by aligning system solutions to changing business requirements Leads critical thinking with constituents to determine best business practices. Identifies problems and research alternatives through testing and consulting with peers Prepares presentations, gains consensus from client and implementation team, and implements solutions. Design test plans, execute test scenarios, validate test data, and document test results Supports business process testing of the application prior to end-user acceptance testing Participates in end-user acceptance testing Manage projects of small to medium size and scope Perform project management and detailed analysis of business practices, processes, and scenarios. Redesign procedures to suggested best business practices in concert with SAP functionality Perform the majority of the project management functions of the user groups including coordinating, organizing, planning and scheduling, communicating, tracking accountability, ensuring documentation, monitoring and evaluating, problem solving and technical assistance Support projects are delivered on time and on target of the budgets Participates in cross-functional teams to explore process improvement initiatives, measure results, and refine processes to achieve business objectives May work on support and integration of non-SAP applications or systems Maintains accuracy of helpdesk database of reported problems and participates in resolution Work in multidisciplinary teams to define and design complex processes and procedures for the configuration, upgrade, and maintenance of SAP and related application systems Participates in the creation and enforcement of IT software standards and procedures Minimum Job Requirements: Minimum of four-year university degree or equivalent with a minimum of 8 years business analyst work experience or relevant post-secondary education. Experience using SAP, and MS Office applications preferred. Requires understanding of Record to Report stream including FI, GL, AR, AP, Tax, Asset accounting, Banking, OpenText. Project management familiarity desired. Must have excellent communication skills with the ability to interact professionally with diverse groups including managers, and subject matter experts to communicate new ideas/issues. Must be very detail orientated, be able to plan and work flexibly to a deadline and have strong analytical and problem-solving skills. The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need. Worker Type: Employee

Business Unit: Cubic Corporation Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com. Job Details: Job Summary: Analyzes complex business problems to be solved with automated systems, specifically in SAP PP/QM modules and ME/MII applications. Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements. Designs integration between SAP and other business applications. Provide consultation to users in the area of processes. Lead cross-functional linked teams to address business or systems issues. Support and lead projects. Essential Job Duties and Responsibilities: Strong SAP technical, configuration, and business area knowledge in PP/ QM modules and ME/MII applications. Knowledge and experience in Standard manufacturing and Project Manufacturing configuration and processes. Configures and deploys ERP application and business processes, specifically in SAP Manufacturing Execution, Manufacturing Integration Intelligence, Production Planning and other business related applications Developing RICEF (Reports, Interfaces, Conversion, Enhancement and Forms) specifications to complete custom development Interfaces with customers during design and deployment of business solutions. Manages the solutions through deployment, training, and hand-off activities Translate user s requests into application system solutions. Analyze system user requirements to define and design system configuration, enhancements, and modifications Staying current with new technologies especially within the SAP areas to align technologies with the business direction. Building strong internal external stakeholder relationships by aligning system solutions to changing business requirements Leads critical thinking with constituents to determine best business practices. Identifies problems and researches alternatives through testing and consulting with peers Prepares presentations, gains consensus from client and implementation team, and implements solutions. Design test plans, execute test scenarios, validate test data, and document test results Supports business process testing of the application prior to end-user acceptance testing Participates in end-user acceptance testing Manage projects of small to medium size and scope Perform project management and detailed analysis of business practices, processes, and scenarios. Redesign procedures to suggested best business practices in concert with SAP functionality Perform the majority of the project management functions of the user groups including: coordinating, organizing, planning and scheduling, communicating, tracking accountability, ensuring documentation, monitoring and evaluating, problem solving and technical assistance Support projects are delivered on time and on target of the budgets Participates in cross-functional teams to explore process improvement initiatives, measure results, and refine processes to achieve business objectives May work on support and integration of non-SAP applications or systems Maintains accuracy of helpdesk database of reported problems and participates in resolution Work in multidisciplinary teams to define and design complex processes and procedures for the configuration, upgrade, and maintenance of SAP and related application systems Participates in the creation and enforcement of IT software standards and procedures Minimum Job Requirements: Minimum of four year university degree or equivalent with a minimum of 8 years business analyst work experience or relevant post-secondary education. Experience using SAP, Requires understanding of business practices and experience developing business design documentation. Experience with those of following technologies which directly relate to role is a plus: database management, report design, SQL experience, use case requirements for a multimodal one-account, or financial system configuration of CODA and CCH. Project management familiarity desired. Must have excellent communication skills with the ability to interact professionally with diverse groups including managers, and subject matter experts to communicate new ideas/issues. Must be very detail orientated, be able to plan and work flexibly to a deadline, and have strong analytical and problem solving skills. Must be able to travel periodically to customer sites. The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need. Job Summary: Analyzes complex business problems to be solved with automated systems, specifically in SAP PP/QM modules and ME/MII applications. Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements. Designs integration between SAP and other business applications. Provide consultation to users in the area of processes. Lead cross-functional linked teams to address business or systems issues. Support and lead projects. Essential Job Duties and Responsibilities: Strong SAP technical, configuration, and business area knowledge in PP/ QM modules and ME/MII applications. Knowledge and experience in Standard manufacturing and Project Manufacturing configuration and processes. Configures and deploys ERP application and business processes, specifically in SAP Manufacturing Execution, Manufacturing Integration Intelligence, Production Planning and other business related applications Developing RICEF (Reports, Interfaces, Conversion, Enhancement and Forms) specifications to complete custom development Interfaces with customers during design and deployment of business solutions. Manages the solutions through deployment, training, and hand-off activities Translate user s requests into application system solutions. Analyze system user requirements to define and design system configuration, enhancements, and modifications Staying current with new technologies especially within the SAP areas to align technologies with the business direction. Building strong internal external stakeholder relationships by aligning system solutions to changing business requirements Leads critical thinking with constituents to determine best business practices. Identifies problems and researches alternatives through testing and consulting with peers Prepares presentations, gains consensus from client and implementation team, and implements solutions. Design test plans, execute test scenarios, validate test data, and document test results Supports business process testing of the application prior to end-user acceptance testing Participates in end-user acceptance testing Manage projects of small to medium size and scope Perform project management and detailed analysis of business practices, processes, and scenarios. Redesign procedures to suggested best business practices in concert with SAP functionality Perform the majority of the project management functions of the user groups including: coordinating, organizing, planning and scheduling, communicating, tracking accountability, ensuring documentation, monitoring and evaluating, problem solving and technical assistance Support projects are delivered on time and on target of the budgets Participates in cross-functional teams to explore process improvement initiatives, measure results, and refine processes to achieve business objectives May work on support and integration of non-SAP applications or systems Maintains accuracy of helpdesk database of reported problems and participates in resolution Work in multidisciplinary teams to define and design complex processes and procedures for the configuration, upgrade, and maintenance of SAP and related application systems Participates in the creation and enforcement of IT software standards and procedures Minimum Job Requirements: Minimum of four year university degree or equivalent with a minimum of 8 years business analyst work experience or relevant post-secondary education. Experience using SAP, Requires understanding of business practices and experience developing business design documentation. Experience with those of following technologies which directly relate to role is a plus: database management, report design, SQL experience, use case requirements for a multimodal one-account, or financial system configuration of CODA and CCH. Project management familiarity desired. Must have excellent communication skills with the ability to interact professionally with diverse groups including managers, and subject matter experts to communicate new ideas/issues. Must be very detail orientated, be able to plan and work flexibly to a deadline, and have strong analytical and problem solving skills. Must be able to travel periodically to customer sites. The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need. Worker Type: Employee

Business Unit: Cubic Corporation Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com. Job Details: Job Summary: We are seeking a skilled SAP SD professional to support in the enhancement and maintenance of SAP Order-to-Cash processes. The candidate will work closely with IT counterparts, business stakeholders and technical teams to optimize end-to-end SD processes and ensure seamless system performance. Should be able to analyze complex business problems to be solved specifically in SAP SD. Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements. Designs integration between SAP and other business applications. Provide consultation to users in the area of processes. Lead cross-functional linked teams to address business or systems issues and support projects as needed. Essential Job Duties and Responsibilities: Configures and deploys ERP application and business processes, specifically in SAP Sales and Distribution and other business related applications Includes experience in the Dassian contracts application is highly desired. Experience in SAP CS/SM/MRO is also highly desirable. Developing RICEF (Reports, Interfaces, Conversion, Enhancement and Forms) specifications to complete custom development Interfaces with customers during design and deployment of business solutions. Manages the solutions through deployment, training, and hand-off activities Translate user s requests into application system solutions. Analyze system user requirements to define and design system configuration, enhancements, and modifications Staying current with new technologies especially within the SAP areas to align technologies with the business direction. Building strong internal external stakeholder relationships by aligning system solutions to changing business requirements Leads critical thinking with constituents to determine best business practices. Identifies problems and researches alternatives through testing and consulting with peers Prepares presentations, gains consensus from client and implementation team, and implements solutions. Design test plans, execute test scenarios, validate test data, and document test results Supports business process testing of the application prior to end-user acceptance testing Participates in end-user acceptance testing Manage projects of small to medium size and scope Perform project management and detailed analysis of business practices, processes, and scenarios. Redesign procedures to suggested best business practices in concert with SAP functionality Perform the majority of the project management functions of the user groups including: coordinating, organizing, planning and scheduling, communicating, tracking accountability, ensuring documentation, monitoring and evaluating, problem solving and technical assistance Support projects are delivered on time and on target of the budgets Participates in cross-functional teams to explore process improvement initiatives, measure results, and refine processes to achieve business objectives May work on support and integration of non-SAP applications or systems Maintains accuracy of helpdesk database of reported problems and participates in resolution Work in multidisciplinary teams to define and design complex processes and procedures for the configuration, upgrade, and maintenance of SAP and related application systems Participates in the creation and enforcement of IT software standards and procedures Minimum Job Requirements: Minimum of four year university degree or equivalent with a minimum of 8 years business analyst work experience or relevant post-secondary education. Experience using SAP, Dassian contracts, and MS Office applications preferred. Certification of Competency in Business Analysis (CCBA) designation a plus. Requires understanding of business practices and experience developing business design documentation. Experience with those of following technologies which directly relate to role is a plus: database management, report design, SQL experience, use case requirements for a multimodal one-account, or financial system configuration of CODA and CCH. Project management familiarity desired. Must have excellent communication skills with the ability to interact professionally with diverse groups including managers, and subject matter experts to communicate new ideas/issues. Must be very detail orientated, be able to plan and work flexibly to a deadline, and have strong analytical and problem solving skills. Must be able to travel periodically to customer sites. The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need. Worker Type: Employee

Client Support and Act as a point of contact for clients and internal departments. IT Hardware Knowledge is must along with email communication. Required Candidate profile Female Candidates Only

Client Support and Act as a point of contact for clients and internal departments. IT Hardware Knowledge is must along with email communication. Required Candidate profile Only for Male candidates

Responsible for logging tickets, monitoring, assigning tickets to respective support engineers. Providing first level of remote technical support to clients. Making sure that the tickets are responded within the required time frame to meet the SLAs. Escalating the calls to support manager if tickets are not responded or resolved within the time. Vendor management. IT assets management. Preparing and scheduling daily, weekly and monthly MIS reports and sending the reports to clients and managers. Managing and maintaining the workflow, client contacts, support contracts, SLA details, escalation matrix, performance metrics, time entries etc. as per client requirement.

Lead Service Engineer About Providence Providence, one of the US s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, Health for a better world , Providence and its 121, 000 caregivers strive to provide everyone access to affordable quality care and services. Providence has a network of 51 hospitals, 1, 000+ care clinics, senior services, supportive housing, and other health and educational services in the US. Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2. 0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale. Why Us? Best In-class Benefits Inclusive Leadership Reimagining Healthcare Competitive Pay Supportive Reporting Relation Job Summary: We are seeking an experienced Exchange Administrator to manage and support Microsoft Exchange Server and Exchange Online environments. The ideal candidate will be responsible for email infrastructure, mail flow, security, and troubleshooting while ensuring high availability and performance of email services. Key Responsibilities: Exchange Server & Exchange Online Administration: Manage and maintain Exchange Server (On-Premises) and Exchange Online (M365). Administer email routing, connectors, transport rules, and hybrid mail flow. Monitor and optimize mailbox databases, DAGs, and email queues. Configure and manage Retention Policies, Archiving, and Legal Hold. Ensure high availability and business continuity through backup, disaster recovery, and failover strategies. Experience with email encryption solutions (S/MIME, PGP, Microsoft Purview Message Encryption). Knowledge of SIEM tools (Microsoft Sentinel, Splunk, etc. ) for email security monitoring. Experience in third-party email gateways (Proofpoint, Mimecast, Barracuda, etc. ). Email Security & Compliance: Implement security policies, including DKIM, DMARC, SPF, and anti-phishing mechanisms. Administer Defender for Office 365 (EOP), spam filtering, and malware protection. Monitor email logs for anomalies and investigate security incidents. Ensure compliance with regulatory requirements (GDPR, HIPAA, ISO 27001). User & Group Management: Manage user mailboxes, shared mailboxes, distribution groups, and resource mailboxes. Configure mailbox permissions, delegation, and forwarding rules. Handle email migrations (On-Prem to Exchange Online, tenant-to-tenant, or third-party systems). PowerShell Automation & Scripting: Develop and maintain PowerShell scripts for automation, reporting, and mailbox management. Automate user provisioning, email configurations, and compliance reports. Optimize performance through script-based monitoring and automation. Monitoring, Troubleshooting & Support: Monitor Exchange Server health and email performance using Microsoft Exchange Admin Center, PowerShell, and third-party tools. Troubleshoot email delivery issues, NDRs (Non-Delivery Reports), and Exchange services. Work with Microsoft Support (Premier Support cases) when needed. Provide L2/L3 support for escalated email-related issues. Documentation & Collaboration: Maintain detailed documentation of configurations, policies, and troubleshooting steps. Work with security and compliance teams to implement best practices. Train and assist Helpdesk (L1) teams for handling common Exchange-related tasks. Required Skills & Qualifications: Technical Skills: 5-8 years of experience in Exchange Server (2016/2019) and Exchange Online administration. Expertise in Hybrid Exchange environments (On-Prem + M365). Strong understanding of email security best practices (SPF, DKIM, DMARC, TLS, ATP). Proficiency in PowerShell for Exchange administration and automation. Knowledge of Microsoft Defender for Office 365, EOP (Exchange Online Protection). Familiarity with Active Directory (AD), Azure AD, and identity synchronization tools (AAD Connect, AD FS). Experience with email migrations (Cutover, Staged, Hybrid, or Third-Party Tools like Quest, Bit Titan). Soft Skills: Strong problem-solving and troubleshooting skills. Ability to work in a fast-paced, high-pressure environment. Excellent communication and collaboration skills. Attention to detail with a security and compliance mindset. Preferred Qualifications (Nice to Have): Microsoft certifications such as MS-102 (Microsoft 365 Administrator Associate), MS-220 (Troubleshooting Exchange), or MS-203 (Microsoft Exchange Messaging Administrator). Providence s vision to create Health for a Better World aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct. Contact our Integrity hotline also, read our Code of Conduct . Apply now Find similar jobs:

Job Summary: Provide technical assistance to users by troubleshooting and resolving hardware, software, and network issues. Install, configure, and maintain IT systems while delivering excellent customer service. Location: Ahmedabad Key Responsibilities: Provide remote and in-person support to users. Document solutions and update technical manuals. Train users on IT best practices. Assist with IT projects and upgrades. Skills & Qualifications: Strong technical troubleshooting skills. Familiarity with computer systems, networks, and software. Excellent communication and problem-solving abilities. Previous tech support experience. Any Graduates Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications. Perks and benefits: Mention available facilities and benefits the company is offering with this job.

Greetings from KVC CONSULTANTS LTD Hiring now for Service Desk (Technical Support) for PUNE Hinjewadi Phase - 2 Candidates residing in Pune or open for relocation post Selection can apply for same. Job Description L1 Support Technical Service Desk Analyst Salary -- Rs 4 LPA -- FOR 1 YEAR PLUS CANDIDATES Salary -- Rs 6 LPA -- FOR 2 YEAR PLUS CANDIDATES ELIGIBILTY - GRADUATES WITH Minimum 1/2 Year of INT Service Desk experience required 5 days working ROTATIONAL AND NIGHTS SHIFTS Perks & Benefits Roles and Responsibilities of Service Desk in an International BPO Incident Management : Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management : Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support : Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis : Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance : Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management : Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management : Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting : Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus : Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity : Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Interested Candidates can Call or WhatsApp resume AREESHA 9628373763 SIYA - 7565006262 VANSHIKA - 9628373762 AKANSHA - 9821182648 RIYA 9628373761 ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##

Working within Global AP Platform1) External Supplier invoice processing 2) Payment of external vendor invoices 3) Helpdesk for vendor queries Job Description - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

The Implementation Technician plays a critical and integral role in ensuring that our clients have an effortless experience while migrating to new upgrades. We are passionate about providing and always improving industry-leading software solutions that transform users into advocates, and in this position you will help drive customer happiness by delivering on our promise. It is a role that will offer challenge and growth to a recent college or university graduate with some related experience, exceptional listening skills, and the ability to interact with customers with confidence and empathy. Heres some of what you will be asked to perform: Handle scheduled implementations of software installation updates, coordinating with the Onboarding, Quality Assurance and Development teams to ensure smooth and timely transitions Listen and understand customer needs and requirements using professional customer service skills and genuine interest Perform pre-implementation checks to ensure system requirements are met as well as post-implementation checks to ensure the system is ready for use Test data, monitor progress and troubleshoot client issues, maintaining clear reporting and communication Implement controlled release features, get the feedback from customers and record findings as needed Effectively utilize supporting systems including CRM, TFS, Outlook, Knowledge Base to accurately and completely record all customer-related interactions and activities What does it take to join our team This is a role to challenge more than your technical skills! It will test your ability to collaborate with other IT professionals to achieve goals, meet deadlines, and resolve issues while helping users with various levels of technical expertise. Your background should include: A degree or diploma in computer science or closely related field Previous experience with help desk support, IT support, software quality assurance, documentation Familiarity with MS CRM, GoToAssist Remote Access software, MS SQL databases, and ideally TFS Flexibility and adaptability to react to changing priorities and effectively manage changing expectations in a calm, professional and pleasant manner Required Skills: MS CRM, Go To Assist Remote Access software, MS SQL databases, and ideally TFS PHI-Related Certifications: we dont require a PHI certification, but we are curious what you have in your agreement that helps protect against improper/malicious use of patient data your employee would interact with.3 must havesDesktop support 4/5ITIL 4/5 Remote access / software installation 3/5

How you ll make an impact In the role of Travel Operations Product Support Analyst, you will be responsible but not limited to, for answering and triaging support cases raised by the internal and external customers of the Spotnana platform. From triaging to troubleshooting, you will be at the forefront of customer satisfaction. This role is essential in increasing Spotnana s capability to successfully deliver value across all of our markets globally during this period of fundamental growth. What you ll own To be a founding member of the Spotnana Travel Operations Product Support team. Triage of tickets raised by customers, including reproducing errors, troubleshooting and prioritizing Respond to customers within the defined time frame (SLA s) Record, track, and document the helpdesk tickets using the required customer support software Troubleshoot issues that are raised by both internal and external customers Manage and maintain a prioritized list of features and issues raised by customers Act as a subject matter expert, and provide knowledge to our R&D team Work together with the Training Department on collateral to help support the continued growth and education of our users Experience to bring with you A deep understanding of customer use cases and product capabilities. Ability to diagnose common customer needs and issues, and to translate those needs into actionable solutions Familiarity and practical expertise with various success-enablement technologies such as success management platforms, community and portal tools, self-service tools, on-line training tools, etc. Demonstrated the ability to lead by serving others, who is a perpetual learner, and who has the ability to continually motivate the team, enhance the company culture, and up level the CX organization Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve High energy, go-getter with fresh ideas who take the initiative to get things done Ability to adapt to new processes and experimentation with different approaches 10+ years of experience and knowledge within the corporate travel industry Excellent analytical and troubleshooting skills Strong customer service skills

Provide first-level technical support via phone, email, and chat for employees or customers facing technical issues Diagnose and resolve common IT issues related to hardware, software, and network connectivity (e.g., login issues, software errors, printing problems) Document and track issues through a help desk ticketing system, ensuring accurate records of issues and resolutions Escalate unresolved issues to higher-tier support teams (Tier 2 or Tier 3) when necessary, while providing detailed information to assist in further troubleshooting Assist with software installation and setup on desktops, laptops, and mobile devices, ensuring configurations meet company standards Provide guidance and instruction to users on basic IT procedures, troubleshooting steps, and best practices Maintain an inventory of IT assets such as hardware, software, and peripherals Assist in setting up new users with accounts, systems, and equipment Follow standard operating procedures (SOPs) and maintain a professional and courteous demeanor when communicating with users Perform other duties as assigned by the Help Desk Manager or IT team Requirements Who you are: Strong technical troubleshooting skills with the ability to diagnose and resolve common hardware and software issues Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP) Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and Windows operating systems Excellent communication skills both verbal and written, with the ability to explain technical concepts to non-technical users Strong customer service skills, with a positive attitude and professional demeanor Ability to prioritize and manage multiple tasks effectively in a fast-paced environment Ability to work well both independently and as part of a team Knowledge of FreshService ticketing systems is a plus Experience with SCCM and\or Intune a plus

Join Team Amex and lets lead the way together. How will you make an impact in this role Payment Strategy and Operations remit includes Supplier Payments, Partner Payments (Co-brand, Client Incentives, TLS, etc.), First-Line Payment Risk Governance, Spend Analytics, Customer Helpdesk, Disbursements and Travel Expense Program Management. Key responsibilities: Lead Quality reviews across multiple payment processes covering all four regions i.e., APAC, EMEA, US and LACC, and ensuring strong quality checks . Drive operational efficiency and maintain high accuracy and productivity standards for the team Be skilled at prioritizing in a fast-paced environment Be a key leader for sharing insights, better practices, and control enhancements across payment processes Train, guide, and coach a diverse team in achieving robust process expertise and an ability to challenge the status quo Partner via excellent collaboration skills with multiple stakeholders across business processes, and exhibit a clear understanding and knowledge of processes reviewed and overseen Provide control advisory and guidance to stakeholders through strong and clear communication skills Critical Success Factors: Demonstrate a quick learning curve on understanding business processes within Payment Operations and be a key partner in driving process accuracy Experience in leading teams across multiple business processes. Ability to build strong working relationships, operate in large cross-functional teams, and influence colleagues to drive an enhanced control environment Ability to communicate and interact effectively at all levels in the organization 7+ years of relevant industry and risk management experience Minimum Qualifications Degree in Finance, Business, Risk Management, or related field Preferred Qualifications Experience in Process oversight and controls to focus on process risk reduction as well as Operational efficiency Conducting root cause analyses focused on identifying process vulnerabilities to prevent potential operational risks (ORs), Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

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Hiring for Below Role: Phone Banking Officer Customer relationship manager Service Assurance manager Escalations manager Video KYC Officer Virtual Relationship manager Personal Banker on Call Call 9773553319 Simran hyflyhr9@gmail.com Required Candidate profile No Field Job Need to work in bank's Own contact center and solve queries over phone knowledge of Banking process / credit cards / insurance / Mutual Funds will be added advantage www.hyfly.in

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Designation-Assistant Manager Payroll-Bank CTC-6.50LAKH Age limit-30 LOC-Vashi Exceptional Written & Verbal Communication skills Graduate with min 1-2 YRS exp in escalations Voice support only apply CALL 8080126356 Shilpa 9137797705 Isha www.hyfly.in Required Candidate profile Handling 3 rd level escalations of bank NRI customers High quality of responses to achieve high Net Promoter Score-NPS Coordinating with various departments for resolution of customer

Hiring for Below Role: Phone Banking Officer Customer relationship manager Service Assurance manager Escalations manager Video KYC Officer Virtual Relationship manager Personal Banker on Call Call 9773553319 / 7738521154 / 8080126356 /8169642494 Required Candidate profile No Field Job Need to work in bank's Own contact center and solve queries over phone knowledge of Banking process / credit cards / insurance / Mutual Funds will be added advantage www.hyfly.in

Hiring for Below Role: Phone Banking Officer Customer relationship manager Service Assurance manager Escalations manager Video KYC Officer Virtual Relationship manager Personal Banker on Call Call 9773553319 / 7738521154 / 8080126356 /8169642494 Required Candidate profile No Field Job Need to work in bank's Own contact center and solve queries over phone knowledge of Banking process / credit cards / insurance / Mutual Funds will be added advantage www.hyfly.in

Hiring for Below Role: Phone Banking Officer Customer relationship manager Service Assurance manager Escalations manager Video KYC Officer Virtual Relationship manager Personal Banker on Call Call 9773553319 / 7738521154 / 8080126356 /8169642494 Required Candidate profile No Field Job Need to work in bank's Own contact center and solve queries over phone knowledge of Banking process / credit cards / insurance / Mutual Funds will be added advantage www.hyfly.in

Hiring for Below Role: Phone Banking Officer Customer relationship manager Service Assurance manager Escalations manager Video KYC Officer Virtual Relationship manager Personal Banker on Call Call 9773553319 / 7738521154 / 8080126356 /8169642494 Required Candidate profile No Field Job Need to work in bank's Own contact center and solve queries over phone knowledge of Banking process / credit cards / insurance / Mutual Funds will be added advantage www.hyfly.in

Hiring for Below Role: Phone Banking Officer Customer relationship manager Service Assurance manager Escalations manager Video KYC Officer Virtual Relationship manager Personal Banker on Call Call 9773553319 / 7738521154 / 8080126356 /8169642494 Required Candidate profile No Field Job Need to work in bank's Own contact center and solve queries over phone knowledge of Banking process / credit cards / insurance / Mutual Funds will be added advantage www.hyfly.in