666 Helpdesk Jobs - Page 23

Provide technical support to end-users. Troubleshoot hardware, software, and network issues. Assist with system configurations and installations. Maintain accurate logs of customer interactions. Escalate complex issues to higher-level teams. Required Candidate profile Strong troubleshooting and problem-solving skills. Good communication in English. Basic networking and system knowledge. Ability to work in shifts. Perks and benefits Plus incentive

Develop and implement sales and marketing plans to achieve company targets and goals Identify potential customers, generate leads and follow up with them to secure new business opportunities Build and maintain relationships with existing customers to maximize retention and identify opportunities for upselling or cross-selling Research and analyze market trends and competitor activity to develop effective marketing strategies Collaborate with cross-functional teams, including product development, operations, and customer service to ensure that customer needs are met Prepare and deliver presentations, proposals, and quotes to potential customers Attend trade shows, conferences, and other events to promote the company's products and services Conduct market research to identify new products, services, and features that could increase sales and profitability Monitor sales performance and provide regular reports on progress towards achieving sales targets Excellent communication and interpersonal skills Strong analytical and networking skills

You will be the first point of contact for our international customers for inquiries regarding our product by supporting our customer support team via e-mail and phone You will make sure that our customers get excellent customer service Your main tasks will include the verification of documents You will have your own responsibilities and also support our customer support agents with ad-hoc tasks You will work together with our service partners to support our customers YOUR PROFILE You have some experience in customer support You are available full-time You have strong communication skills and a customer first mindset You are proficient in English and Marathi If you have experience in the banking or health insurance industry, you can easily understand our product, but if you dont, we are happy to teach you everything you need to know PLUS: Ideally, you already have some experience with helpdesk software (such as Zendesk or similar tools) WHY EXPATRIO? International, diverse, and intrinsically motivated team Autonomous and progressive work environment with low hierarchies and fast decision-making Flexible working hours Most importantly: The chance to solve an actual problem

The Princ Tech IT Support Specialist is a key member in a Global IT support team. This role will p rovide technical leadership and support and resolve problems of a comprehensive and complex nature. Assists users/departments in formulating requests or proposals and in determining information system needs assessments. Provides leadership and guidance to other staff. This role will also assist with project/initiatives and the implementation/deployment of IT solutions, building the proper documentation for the team to utilize. Utilizes advanced technical knowledge to plan and lead the implementation of technical solutions. This is a remote opportunity for people living in India. Traveling might be required between 10-20%. Key Duties and Responsibilities: Act as a liaison with other IT Teams to support releases, changes and new application deployment. Monitor and report on Helpdesk SLAs, ticket trends, hardware and software evaluations Take ownership of highest level issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. Assist with application deployment. To create, maintain and publish relevant support documentation for the transition of new technology, applications, etc being transferred to the Helpdesk team for support. Performs advanced technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves complex system hardware, software, and network failures and conflicts. Participates in and/or leads research and development initiatives and provides assistance in the implementation of new technologies. (Example: Copilot, Virtual agent, etc) Serves as a primary project member on technology projects with large scope and impact; may lead and integrate the work of other staff. Manage IT 3rd party relationships in areas of assigned coverage providing direction and project work as needed In addition to the main responsibilities listed above, the manager may use discretion to add further duties and tasks based on the business needs which are not explicitly listed above. Possible travel within the APAC region (Japan, Korea, India, Australia) to support various projects - 10-15% Requirements: 4-5 years of related experience in IT Help Desk and/or desktop support Strong knowledge of desktop hardware, diagnosing problems and ability to use diagnostic tools. Infrastructure and network understanding and troubleshooting. Strong communication and customer service skills. Experience supporting users in a global organization Ability to provide leadership and functional direction to other technical support staff Ability to analyze and resolve moderately complex computer and network problems. Experience providing technical support for the Microsoft Office suite, Windows, Active Directory and Office 365. Project Management experience Preferred Bachelor s degree preferred. Experience supporting both domestic and international users in a global organization. Bilingual - English and another Asia/Pacific language (ie: Japanese, Korean, Chinese) Windows Certifications - MCSA, CompTIA A+ or other related desktop certifications. PMP certification ServiceNow platform experience.

Job Title: HR Helpdesk (HR Operations Executive) Location: Ghansoli Shift: Regular Day Shift Job Summary: We are seeking a detail-oriented and proactive HR Operations Executive to join our team. The ideal candidate will have 2 to 5 years of experience in handling HR-related employee queries, primarily through email support . This role is vital in ensuring seamless HR operations and delivering excellent service to our employees. Key Responsibilities: Email Support: Respond to employee inquiries regarding HR policies, procedures, benefits , and other HR-related matters via email in a timely and professional manner. Maintain a high level of customer service and ensure employee satisfaction. Champion and lead the implementation of ticketing systems to streamline query resolution. Query Management: Track and manage HR-related queries , ensuring all issues are resolved efficiently. Escalate complex queries to the appropriate HR team members when necessary and follow up for closure. Documentation: Maintain accurate records of employee interactions and resolutions in the HR system . Assist in the creation and updating of HR documentation, FAQs, and knowledge base articles . Collaboration: Work closely with other HR teams (Total Rewards, Recruitment, Payroll, Learning & Development) to provide comprehensive support. Participate in HR projects and initiatives aimed at improving employee experience. Reporting: Generate reports on common employee queries and feedback to identify trends and areas for improvement. Share dashboards with the HR team and provide insights for process enhancements . Qualifications & Requirements: Bachelors degree in Human Resources, Business Administration, or a related field (preferred). 2 to 5 years of experience in HR operations or HR support roles (email/chat/call support). Strong written communication skills , with a focus on clarity and professionalism. Proficiency in HR software and Microsoft Office Suite . Ability to handle sensitive information with confidentiality and integrity. Excellent problem-solving skills and attention to detail. Skills: Strong interpersonal skills and the ability to work collaboratively in a team environment. Ability to manage multiple tasks and prioritize effectively. Familiarity with Indian labour laws and HR best practices (a plus). Why Join Us? Be part of a dynamic GSC HR team committed to employee engagement and satisfaction. Opportunities for professional growth and development . A supportive work environment that values diversity and inclusion. If you have a passion for HR operations and enjoy supporting employees through effective communication and problem-solving, we encourage you to apply!

Position Overview: This is a full-time position requiring 0-3 years of work experience. Qualifications and Skills: - Excellent communication skills both oral and written (Mandatory skill) - Fluency in English, Hindi and Telugu (Mandatory skill) - Proficiency in Microsoft Office Suite (Mandatory skill) - Proven help desk expertise in case of experienced candidates - Efficient time management for handling multiple tasks simultaneously - Empathy to understand and relate to customer needs and concerns - Able to handle mail communications independently - Effective problem-solving skills to handle diverse customer issues

To travel to both vessels and offices when required and provide the necessary support. Work within the Support infrastructure and carry out the duties required from helpdesk support to project support. Work within the SLA s of external and internal customers. Key Responsibilities and Tasks Supporting all VGroup Business Systems , these include in house applications and off the shelf applications used by VGroup Strictly adhere to the policies and procedures put in place by the VGroup VMS and IT policy documents. Provide telephone and remote support as part of the global team and maintaining a professional manner when dealing with users and peers. Working with the service desk system to update users during the lifecycle of the request and resolve or escalate as required. Attending Vessels to provide IT support to the on-board systems. Provide Telephone support to Vessels. Supporting all aspects of hardware used within the Group. Enforcing the IT security policy and procedures. Attending remote Office Visits and providing the support required. Helpdesk administration as required Work within SLA laid down by IT management What can I expect in return V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth. Essential Good interpersonal skills and the ability to interact with end users. Good Communication skills are essential, English language in both written and spoken form A high level of knowledge of Desktops and Laptops and tablets A high level of Knowledge of Printers A moderate level of knowledge of servers Windows 10 and above Operating systems Microsoft Active Directory Administration On prem and Azure.

Service Desk Engineer:- Should have good communication and technical knowledge. Serve as the first point of contact for customers seeking technical assistance over the phone or email. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services. Record events and problems and their resolution in logs. Follow-up and update customer status and information. Pass on any feedback or suggestions from customers to the appropriate internal team. Identify and suggest possible improvements on procedures.

Responsibilities Daily tracking of volumes for the entire payables process including Invoices, Helpdesk, T&E etc Allocation of volumes and supervising for timely completion in adherence of Service Level Agreement Involvement in all aspects of preparing invoices and expense reports for payment including, but not limited to; inputting to the financial reporting system, coding and verifying correct ledger codes, reviewing, in detail, all of the supporting documentation. Identify improvement opportunities using Benchmarking data, provide demonstrate to Managers in designing and implementing process improvements and efficiencies along with executing on results required. Conduct audits of invoices and expenses to ensure compliance with company policies and to protect client from fraud, waste and abuse. Provide accurate and helpful support with supplier inquiries. Independently work to resolve discrepancies with clients and departments or individuals throughout the firm. Program administration and oversight of the company’s corporate card program. Responsible for system administration of Concur, collaborating with technical teams to address problems and implement enhancements. Establish effective relationship with different partners within and outside the organization through written and verbal communication. Deep domain expertise in Accounts Payable Operations Excellent written and verbal communication skills, with a customer service mentality is a must End to End P2P process knowledge with accounting steps and controls Understanding of SLAs and implication of non-compliance Client handling experience which includes providing process updates/ dashboards calls and responding of critical issues SOX Knowledge and Transparency about control Narratives Result oriented (ability to prioritize & delegate) and a teammate Experience working within a SaaS procure to pay or ERP system is preferred. Exposure specifically Workday ERP and/or Concur Travel & Expense systems would be beneficial. Qualifications we seek in you! Minimum Qualifications Bachelor’s /Master’s degree with a major in Finance and Accounting. Experience with Accounts Payable or Finance. Functional SME with Workday Financials and SAP Concur. Preferred Qualifications Establish & Manage client relationship through regular engagement with the client Pro-actively identify the issues or client needs and take action High customer service oriented Solid understanding on MS-Office with excellent MS-Excel skills and good PowerPoint skills (should be aware of following MS-Excel functions: VLOOKUP, Hlookup, Pivot, Graphs, Sumif, Countif, Counta, delimit, Concatenate)

Roles and Responsibilities : Manage AP Helpdesk operations, ensuring timely resolution of customer queries and issues. Provide technical support to customers through phone, email, or chat channels. Troubleshoot software-related problems using various tools and techniques. Collaborate with internal teams to resolve complex issues and improve overall process efficiency. Job Requirements : 3-7 years of experience in an IT services & consulting industry setting. Strong knowledge of AP Helpdesk software applications (e.g., Zendesk) and troubleshooting skills. Excellent communication skills for effective interaction with customers over phone/email/chat platforms.

Key Responsibilities: Provide live answers and call back support for phone calls received by clients requesting support. Gathering customer/client information and determine the issue by analyzing the symptoms. Interact with customers in response to inquiries, concerns, and requests about products and services and create tickets in ticketing system utilizing existing processes, escalating tickets when needed. Provide technical assistance with computer hardware and software as first line support including but not limited to internet connectivity, email, application errors, and more. Resolving issues for clients via phone, email, or chat. Manage the lifecycle of support tickets from ticket opening through resolution, ensuring adherence to quality standards including documentation, proper tracking of time worked, and customer SLAs. Maintains awareness of current tools, Knowledgebase Articles, processes, methodologies and technologies associated to our software applications to stay current with any changes. Manages internal/external communication with internal associates along with customers to inform them of upcoming maintenance and deployment windows. Monitors customers environments for alerts and errors and resolves issues or escalates to a higher level for resolution. Additional tasks may include managing ticket system queues, operations coordination related to scheduling, client/internal hardware management, reports generations. Education, Skills and Experience Needed : High School Diploma Required, bachelor’s degree or work towards degree is desired Minimum 3-year professional experience supporting and troubleshooting end user workstations, printers, mobile devices, etc. in a customer-facing role Basic understanding of enterprise technologies such as networking devices, servers, active directory, dns, dhcp, etc. Skilled at responding to multiple chat conversations simultaneously, including messages from your team, leadership, and support groups. Proper phone etiquette, including using client verbiage and positive positioning. Must be fluent in English, excellent communication skills, articulate and speak English clearly (onsite assessment required) Shift Timings - Rotational 24/7 Work Mode - Work from Office MUST (Hybrid)

Hiring for Below Role Phone Banking Officer Customer relationship manager Service Assurance manager Escalations manager Video KYC Officer Virtual Relationship manager Personal Banker on Call Call 8169642494 Yogesh hyflyhr9@gmail.com www.hyfly.in Required Candidate profile No Field Job Need to work in bank's Own contact center and solve queries over phone knowledge of Banking process / credit cards / insurance / Mutual Funds will be added advantage www.hyfly.in

Greetings from You & I Consulting! You & I Consulting has always been in the spotlight for getting placed in 64+ MNC's PAN India. Hirings for MNC : - Great Opportunity in Giant MNC .Grab the Opportunity to grow and explore profile We are hiring: International Voice - upto 6 LPA ctc Location- Bangalore *Should be ok with night shift Work from Office Requirement:- 1-6 years of previous experience in contact center / helpdesk / international voice Min 1 year of International voice process experience can apply Excellent Communication Skills. Excellent listener and empathetic communicator (oral & written) Experience in HR helpdesk would be an added advantage Overall Experience of HR Operations team of a client like responding to employee queries via phone, email and chat Experience in managing HR transactions with high accuracy, within timeliness & with confidentiality for at least 1-2 years Preferably have worked on Genesys and SuccessFactors Should have understanding of HR Employee data management & Payroll processes Perks and benefits :- ONLY 5 days a week work Cab facility Medical benefits To Apply Call on 7585981660 (Poonam) /Or Whatsapp on the same Number ***Though We Try and Answer The Calls Immediately, but Due to Heavy Call Flow The Below Numbers Might Be Busy At Times. In case you find the number busy, please WhatsApp your details to us in the below format:- 7585981660 (Poonam) Name- Mobile number - Mail - Highest Qualification Highest qualification University Name Total work experience - Date of birth- Current Organization- Preferred Location Last CTC- Expected CTC: *Interested candidates can even refer their friends or relatives provided the criteria *FOR interview Call Now our HR Specialist: -----@ ** 7585981660 (Poonam) (call or WhatsApp)

Responsibilities: Create and own all strategy and plans to achieve revenue targets for customer experience solutions. Meet and exceed sales targets, while ensuring customer satisfaction and retention. Develop and manage in-bound and out-bound lead generation processes required to achieve sales targets. Build and maintain strong relationships with key decision-makers and stakeholders in target accounts. Develop value added proposals and negotiate contracts to close deals. Stay up to date with industry trends, market developments, and competitive offerings. Work in close collaboration with the Product and Marketing teams Develop a customer relationship management program for the current and future subscribers. Provide accurate sales forecasts and reports to management on a regular basis. Required Skills and Experience 10 -14 years of experience in a sales role, preferably in the customer experience software industry. Experience in - selling of IT Services / Software / SaaS sales. Proven track record of consistently achieving or exceeding sales targets. Strong knowledge of customer experience technologies, including CRM, help desk, and support systems. Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences. Exceptional negotiation and closing skills. Ability to work independently and as part of a team in a fast-paced, dynamic environment. Strong analytical and problem-solving abilities. Willingness to travel, as required.

Greetings !!! We are hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned number: Karthik 7996772782 (Please send us a message on WhatsApp in case the numbers are busy). NOTE: Provisional degree certificate and PANCARD (hard copy) mandatory. Job Details Process: International Voice Support & Semi Technical Customer Work Location: Bangalore Cab Service: Both ways provided CTC Details: Experienced Graduates - Sal Upto 6LPA Shift Timings: US Rotational Shifts / Rotational Off Qualifications: Any Graduates / Any Post Graduates with Certificates Roles and Responsibilities Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing. Desired Candidate Profile * Any Graduate / Post Graduates / Undergraduates freshers or with minimum of 6 months of experience in International voice process mandatory. *Only Customer Service Experience. * International Voice or technical Back ground preferred Perks and Benefits *Incentives *Insurance *Pickup & Drop Facility Regards, Karthik 7996772782 Rivera Manpower Services.

Oracle Human Capital Management - Functional- Staff We are seeking a proactive Oracle Fusion Human Capital Management (HCM) - Functional Staff Consultant to join our dynamic team. The ideal candidate will have a strong understanding of Oracle Fusion HCM modules, functional expertise, and experience in at least one successful implementation in a client-facing role, leveraging the latest AI-driven features. Interpret functional requirements and deliver and design solutions from offshore. Ready to travel onsite if required Design module-specific solutions within the context of the integrated Oracle Fusion HCM application Gather and document requirements using AIM / OUM / TCM or other methodologies Maintain and enhance existing Oracle Fusion HCM modules like Core HR, Absence Management, Time & Labor, Benefits, Compensation, Talent Management (Recruiting, Onboarding, Performance, Learning) Knowledge in Workforce Compensation and HR Helpdesk is an added advantage Participate in design reviews and discussions Understand client requirements against Oracle Fusion HCM Modules. Handle Solution Design, Functional Fit-Gap, Training, and Testing sessions Assist business users during CRPs, SITs, and UATs. Prepare quality deliverables, test scripts, and test cases, and support in trainings. Experience Core experience in supply chain and procurement functions. Minimum 3 years of relevant experience working in Oracle Fusion HCM (EBS / Fusion) Experience in at least one full life cycle implementation, with at least one implementation on Fusion HCM Experience in a client-facing delivery role Experience in major industry sectors like Retail, Government, Energy, Real Estate, Oil & Gas, Power & Utilities. Competencies / Skills Customer handling skills and ability to interact with project team members. Ability to actively participate in projects both independently and as part of a team. Strong communication skills and ability to translate requirements into design documents. Ability to work under pressure and meet deadlines. Excellent organizational & time management skills, strong analytical and problem-solving skills. Ability to acquire, absorb, and apply complex business knowledge to problems quickly. Ability to multitask and stay focused on release priorities. Must have a valid passport for business traveling, which involves work at client sites. Willing to work in MENA shift timings (Sunday to Thursday). Education Should be a graduate along with a degree in HR Management such as MBA HRM. Oracle Certification in Fusion HCM is highly desirable Professional HR certifications such as SHRM, HRCI are a plus

Job Description POSITION TITLE (ENGLISH): Product Sustenance Engineer REPORTING TO: Manager REPORTING LOCATION: Bangalore WORKING LOCATION: Bangalore SUMMARY OF POSITION AND OBJECTIVES: Eurofins Scientific is seeking an IAM Solutions Engineer to become a valued member of our successful team. The IAM Solutions Engineer is responsible for creating and maintaining Identity & Access Management setup, Access, Directory and Authentication Services for employees and external customers of Eurofins Scientific with the capability to support cloud and on-premise application services. This may require interaction with potential or current users of our organisation across the globe. This person will participate as an effective member of a passionate, highly skilled, collaborative team that supports Eurofins Scientific Information Security policies and meets all relevant compliance requirements. POSITION & OBJECTIVES : Job description: The position is for an operational (run) group. support engineers will respond to incidents and as well as handle support requests for a variety of technologies related to our IAM services. Support engineers will also have project responsibilities (i.e. executing on the improvements and automation identified by them or others on the team) and will own small projects within their respective area. As a queue owner, support engineers will be responsible for the general health of the queue (resolving tickets, identifying trends, finding the technical cause of problems) as well as recommending and implementing process / system changes to eliminate incoming workload, optimizing team process, diagnosing problems to the root cause and resolving them, and escalating where appropriate. Participation in a team 24 5 weekly rotation is part of the role. More extended off-shift time may be needed but these would be planned in advance, and generally associated with project work where maintenance windows need to be observed. This is not a low level position. The candidate will need a deep understanding and technical expertise to apply in a hands on environment. Engineers that only want to do projects and/or design and architect solutions will not be happy with this role. While not a hard requirement, given the overall direction of IT infrastructure is to transition workloads to the cloud, experience with Azure, AWS, and cloud development is a plus. EVOLUTION: What we offer: A launch pad into various senior management opportunities - within the many business lines of Eurofins globally - or into the management hierarchy in our different corporate functions. The opportunity to grow your project management skills in a demanding, fast growing organization. A chance to become part of a highly motivated international team of professionals. In a fast-growing group, successful leaders are frequently being offered increased areas of responsibility (subject to geographic mobility). QUALIFICATIONS AND EXPERIENCE REQUIRED: (maximum 500 characters (not including spaces) for short position posting and for posting on Eurofins website and career portals) Bachelor s degree or equivalent experience Strong technical skills of IAM (Identity and Access Management) tools and processes, including Identity and Access Management, Single Sign-On (SSO), Web Access Management, User Lifecycle, Federation and Federation protocols like SAML,OIDC Skills supporting Industry Standard IAM (Identity and Access Management) Tools such as PingFederate,PingDirectory, Microsoft Azure Identity Platform, Microsoft AAD, ADFS, AD and relevant experience in privileged access management (PAM), and multi-factor authentication (MFA) solutions. Strong communication skill and having worked on an ITIL environment. Ability to work under pressure and capability of troubleshooting of solution/infrastructure hosting the solution. Excellent standards of documentation with a high level of expertise in service management reporting Job Description: Providing operational support for the IAM (Identity and Access Management) solutions Management and reporting of IAM (Identity and Access Management) Service Levels to ensure adequate business support is in place The IAM (Identity and Access Management) Operational Support Analyst will also be responsible for liaison and communication with a range of internal and external stakeholders, including Service/Helpdesk teams, business users of the OIA/IAM systems, Company s Program Management, Internal Identity Data and Source Data providers, Compliance, Third party support vendors, and network and application system administrators. Integration of new applications used in Eurofins with our Federated access management system (FAMS) using industry standard security protocols like SAML, Oauth/OIDC

Provide first-level technical support for software issues related to our hospitality tech solutions. Manage and resolve support tickets efficiently, ensuring timely follow-up and resolution. Conduct technical training for clients on our software applications and systems. Address service-related queries and troubleshoot issues to enhance client satisfaction. Document solutions and contribute to the knowledge base for continuous improvement. Collaborate with the IT team to enhance system performance and user experience. Qualifications: Tech in any specialization.(Mandatory) -0-2 years of experience in technical support or a related field, preferably in hospitality tech. Basic understanding of operating systems and networking concepts. Strong problem-solving skills and attention to detail. Excellent communication skills, both verbal and written. Ability to work independently and collaboratively in a team environment.

Des- Inbound Customer service Salary - 16500 in hand + Upto 20000 Incentive Exp upto 24500in hand Work Location-Vashi Payroll- Direct Insurance Process- Inbound Customer Service(Voice ) Qualification-Graduate fresher 5 DAYS WORKING 9137797705 Hrutika Required Candidate profile Responsible to attend Inbound customer calls Providing the client with exact and proper solution. Able to resolve customer issue quickly and in promptly. Responsible for maintaining complaints records

Client Support and Act as a point of contact for clients and internal departments. IT Hardware Knowledge is must along with email communication.

Responsibilities: Handle recruiter queries via calling. Assist with job postings, candidate searches, and platform navigation. Resolve technical/account issues and escalate complex cases. Enhance recruiter experience with effective solutions. Skills Required: Strong communication (English & Hindi preferred). Rotational off - 6 days working

Greetings from KVC CONSULTANTS LTD. We are hiring right now for------ Technical Support/ Service Desk Candidates residing in Pune and Bangalore can apply for the same. Job Description -- PROFILE -1 -- Biggest IT MNC - Pune Hinjewadi Phase- 2 International Voice Service desk Eligible:-Graduates with Minimum 1 Year of experience in International Voice Service Desk required Salary:- Rs 4 LPA for 1 year experience candidates 5 days working / Cabs available Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Mandatory Language Skill: Prior SD experience and good English speaking skills" Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or DM -- Service desk @ City applied with resume Akansha - 9821182648 Siya 7565006262 Simran- 9821182647 Riya- 9628373761 ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##

Greetings from KVC Consultants Ltd Hiring now for Service Desk L1 Support (Technical Support) for Pune & Bangalore. Candidates residing in Pune or Bangalore or open for relocation post Selection can apply for same. Job Description L1 Support Technical Service Desk Analyst Salary upto Rs 4 LPA Minimum 1 Year of INT Service Desk experience required 5 days working Perks & Benefits Interested Candidates can Call or Whatsapp resume Simran : 9821182647 Riya : 9628373761 ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of an Process Associate, Accounts Payable We are looking for someone who can coordinate the Accounts Payable function. Also, assist associates to identify & implement AP improvements. You must be a Finance and Accounting Subject Matter Guide with relevant experience in the accounts payable process. Responsibilities Process Purchase Order, Non-Purchase Order (FI), eInvoices as per the established process Reconcile the processed work by the team verifying entries and comparing system reports Charge expenses to accounts and cost centers by analyzing invoice/expense reports and recording entries Production planning on a daily basis and allocating the inflow volume to respective team members Pay vendors by monitoring contract/PO terms, discount, scheduling and preparing checks/Fund Transfer Orders, resolving purchase order, contract, invoice, or payment discrepancies and documentation; ensuring credit is received for outstanding memos, issuing stop-payments or purchase order amendments Process travel and expense reports of employees by receiving and verifying expense reports for advances and receipts Good knowledge of excel reports like Pivot table, formulas, formatting and cleansing the data Resolving queries like wrong posting, reversal, and corrections Support team members in processing corrections by clarifying their doubts and confusions Ensure SOP’s are reviewed frequently and the latest updates are incorporated post-client signof Maintain 100% accuracy of invoice processing and monthly reports Report taxes whilst processing region-specific invoices as per the requirement Understanding of Helpdesk operations would be an added advantage Qualifications Minimum qualifications/skills University graduate in any discipline Preferred qualifications/skills Bachelor/Master of Commerce or Business Administration Relevant work experience in AP preferably in the Oil and Gas industry Must have sound knowledge of written and spoken English Preferable to have practical knowledge of SAP Preferable to have practical knowledge of Reporting and Service Now Understanding of Source to Pay process is a plus Excellent time management and planning skills Attention to detail, good analytical and problem-solving capabilities Drive to achieve results and deliver on goals Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position s Goal To provide operational and administrative support to the Facility Management team assigned. Use initiative and creativity in performance of IFM operations duties and assist the team in implementing more efficient work practise. Administer Standard Operating Procedure for all Soft service areas working with the site Assistant Manager to provide timely reports to the Facility Management. Deliverable Role/Responsibilities Provide support to the AFM to ensure critical operational items are attended to within agreed time frames To provide relief support to the FA site teams as needed, including but not limited to the positions of Client Interface Administrator, Facilities Administrator, Facilities Officer, etc. To assist with the site audits floor walks to be undertaken on entire Client site Assisting in tabulating site defects leading from the audits floor walks and assisting with the setting of deadlines for the defects to be rectified Ensure timely training reporting thereafter for Housekeeping, Dispatch, Pantry Boys, Cafeteria staff etc Full responsibility of the site during the entire shift Filing of site related documents including but not limited to challans, GRN s etc Ensure enough consumables stock is maintained on site any shortfalls to be reported to the site lead Ensure all processes are followed as per the Standard Operating Procedures of BACI viz. Stationery, midnight snacks etc, material movement etc. Timely submission of reports as requested by Asst Manager Facility Manager Ensure employee health safety related services Ensure that appropriate vendor escalation process is followed Ensure that all cleaning maintenance schedules are adhered to Ensure completing any specific responsibilities as specified by the managers Tracking of Facility Operating Expenses Processing of all invoices for payment - first take approval of Client / FM and then submit to MIS and billing department. Liaison with the client Finance team Client billing / invoicing and follow up payments by clients Monitoring of all housekeeping / pantry / stationery consumables and ensure reordering Maintenance of Billing Tracker Arrangement of all consumables and supplies for Client / VIP visits and arranging / blocking of Board rooms for meetings and Conferences and brief the Receptionist. Taking regular Facility rounds of the property and co-ordinate with various teams like House Keeping, Security, Maintenance and Keep AFM / FM updated. To prepare the snag list Soft copy date wise and coordinate with BMS and housekeeping to close the noticed points. Proper check on vending machines and photocopier machine reading. Checking H.K attendance on daily basis. To check food quantity, and Food testing before lunch/Dinner starts Coordinating for Medical Emergencies as and when required Take regular briefings of Help Desk/ Mail room Executive. Provide management advice to Helpdesk for escalated issues. Insure immediate response to priority Calls. Coordinate with facilities helpdesk regarding the arrangements of the day. Oversee the Front office Function during the shift Ensure Visitors are promptly attended by FOE Ensure that FOE has placed newspaper and magazine in the reception area. Oversee the Mailroom process during the shift. Provide management advice to Mailroom for escalated issues To check the attendance of our vendors employee. Prepare weekly shift/duty rosters for Helpdesk, Front Desk, and Mailroom, Manage the inventory control of all facility related items. Maintain Proper Log Book and mention the follow up jobs if pending in next shift. Log Book Shared with FM every in every shift. Education / Yrs. of Experience Bachelors Degree in any discipline, a minimum of 1-2 years of experience in a corporate environment. Tertiary qualifications in building management and/or business desirable. Proven ability to function effectively as part of a team. Proven ability to initiate and follow through with improvement initiatives Skill Sets Exposure and experience in dealing with multinational corporate organizations Ability to adapt and perform under pressure Possess strong interpersonal skills with the ability to build rapport quickly. Good communication skills Location: On-site -Mumbai, MH If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . 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