1495 Helpdesk Jobs - Page 23

The Assistant Manager, Avature ATS Team is responsible for overseeing daily operations of the core Avature instance, driving performance management, and ensuring the optimal functioning of the Avature help desk. This role provides regulatory and compliance oversight, manages escalations, and ensures timely and effective resolution of issues. The Assistant Manager will lead development and engagement initiatives for the help desk team and support system enhancements in collaboration with HR, Talent Acquisition, and IT stakeholders. Key Responsibilities System Oversight: Oversee daily operation, configuration, and workflow integrity of the Avature ATS. Ensure system is optimized and follows la...

Job Description: Required skills Good typing speed Good in logical and reasoning skills, ability to analyse the requirements. Attention to detail and quickly absorb training provided by SME and other trainers. Should have PC proficiency that include Word, Excel, PowerPoint and Office 365/Outlook. Clear and concise interpersonal, verbal and written communication skills. Key Responsibilities: Handle backend operations, including accurate data entry and system updates. Provide timely and effective email and chat support to internal/external stakeholders. Ensure accurate and on-time service delivery within the assigned scope. Maintain data accuracy and integrity in all assigned tasks. Assist in ...

Technical troubleshooting & support for electronics, strong knowledge of computer, mobile devices, and tech products. Ability to diagnose & solve the basis technical issues. •Excellent English & Hindi if interested pls call Priya 8081073001

a. Oversee Helpdesk Ticketing System - Ensuring tickets logging, distribution i.e. resource allocation, tracking & Follow-up & get it resolved in timely manner b. Supervise IT staff - Manage day-to-day activities of the help desk team, ensuring proper staffing levels and task allocation. c. Helps in establishing and maintaining SLAs, which define the expected response and resolution times for various issues. d. Escalate complex issues based on priority referring to escalation matrix e. Coordinate between end-users and the IT department, ensuring clear and effective communication throughout the support process. f. Ensure customer satisfaction through continuous status information g. Provide r...

Job Summary: The AVI-SPL Onsite Maintenance Engineer will work in partnership with the Customer, management team,Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience Essential Duties & Responsabilities: Asist AV projects manager with AV related projects or installations Act as primary support for troubleshooting all multimedia infrastructures Support configuring, troubleshooting and deploying Cisco codecs and configuring TMS templates and control Hub Support of Digital signage and room booking panels Troubleshooting DSP s for audio issues Provide infrastructure suppor...

Everything we do is for our customers! Featured on Deloittes Technology Fast 500 list and G2s leaderboard, Maropost offers a unified commerce experience that our customers need, transforming ecommerce, retail, marketing automation, merchandising, helpdesk and AI operations with one platform designed to scale for fast-growing businesses. With a relentless focus on our customers success, we are motivated by customer obsession, extreme urgency, excellence and resourcefulness to to power 5,000+ global brands while we head to 100,000+. Driven by the same customer-centric mentality as above, we empower businesses to achieve their goals and grow alongside us. If youre a driver and not passenger and...

Looking for immediate joiners, Senior Technical Advisor/ International Voice, Bengaluru (AD/Server/Networking) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS...

Attend to calls from clients/visitors/residents & forward to concerned person Respond to mail requests/complaints with system update, track & closing calls/compliant loop Downloading & making report on daily basis from the digital helpdesk platform Required Candidate profile Minimum 3-5 years of relevant experience Phone etiquettes Excellent communication skills - English & local language Presentable & well groomed Visitor and customer management skills Proactive approach

We are hiring for Immediate joiners for Help Desk Manager Role. Request to share your profile at Sowmyaj@hexaware.com Location: Mumbai, Pune, Chennai, Noida, Bangalore Experience: 5 - 6+ years Shift: Night Shift Key Responsibilities: Manage and lead a team of remote helpdesk support agents. Oversee the daily operations of the helpdesk, ensuring efficient and effective resolution of customer issues. Develop and implement helpdesk policies, procedures, and best practices. Monitor and analyze helpdesk performance metrics to identify areas for improvement. Provide training, coaching, and mentoring to helpdesk staff. Handle escalated customer issues and ensure timely resolution. Collaborate with ...

Technical Support Engineer (NAS) provide support for NAS hardware & software, RAID configuration & network storage troubleshooting. You’ll assist customers with data recovery, connectivity issues & performance optimization across leading platforms.

Looking for immediate joiners, Senior Technical Advisor/International Voice, Pune & Gurugram (AD/Server/Networking) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1 year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). ...

Non IT and customer care

Hi, We are hiring experienced technical support / customer support professionals for Quality analyst role for UK shifts Experience - 1 yr & above (only from technical support / customer support background from international background only) Salary - Experience(1yr to 2yrs) - 25k take per month Experience (2yrs & above) - 28k take home per month If you are interested and your skills match the requirements, please share your updated CV to Janani(HR) - 9043685348 Work from office only Shift timings -12.30pm to 9.30pm / 1.30pm to 10.30pm / 2.30pm to 11.30pm Should be able to join immediately 5 days working in a week and saturday and sunday fixed off Free cab facility provided for pick and drop(*...

Career Category Finance Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier liv...

IT Admin Stellar Civil Engineers Private Limited Must Requirement: Relevant degree or certifications in IT administration, with basic networking knowledge. Knowledge of help desk software and remote-control tools. Excellent troubleshooting skills & Ability to work independently Experience: 4-5 years of experience in IT Administration. Location: Kharghar, Navi Mumbai, Maharashtra Job Description: Maintaining, and administering computers and office equipment. Administering corporate software systems. Providing IT support and resolving problems for

Customer Success Manager - Taqtics | Digitize Operations. Ensure Compliance. Drive Results. Customer Success Manager About Us: Taqtics is a B2B cloud-based platform that offers multiple SaaS products that help Retail & Restaurant brands manage and improve their daily store operations, remotely. Taqtics is used by 100+ brands like Nike, FabIndia, Nykaa, Under Armour, KFC, Pizza Hut and Pizza Express across 19+ countries globally. Job Summary: As a B2B Account Manager, you will be responsible for nurturing and managing client relationships across all business levels from small businesses to large chains. Your focus will be to drive adoption, ensure client satisfaction, resolve issues proactive...

We are looking for dynamic IT Analysts to join our internal technical support team- In this role, you will provide Level 1 technical support to internal users via phone and ticketing systems, resolving issues efficiently while delivering a high standard of customer service- Key Responsibilities: Serve as the first point of contact for internal IT support via calls and tickets- Troubleshoot and resolve procedural, process, and technical issues- Document and track all support interactions using service desk tools- Take complete ownership of issues until successful resolution or escalation- Ensure adherence to SLAs and provide timely updates to users- Collaborate effectively with peers and othe...

We are looking for dynamic IT Analysts to join our internal technical support team- In this role, you will provide Level 1 technical support to internal users via phone and ticketing systems, resolving issues efficiently while delivering a high standard of customer service- Key Responsibilities: Serve as the first point of contact for internal IT support via calls and tickets- Troubleshoot and resolve procedural, process, and technical issues- Document and track all support interactions using service desk tools- Take complete ownership of issues until successful resolution or escalation- Ensure adherence to SLAs and provide timely updates to users- Collaborate effectively with peers and othe...

Req ID: 331566 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - ITIL to join our team in Bangalore, Karn taka (IN-KA), India (IN). At NTT DATA, we know that anything is possible with the right people on board . Our employees quality, integrity, and commitment are critical factors in our company s growth, market presence, and ability to help our clients stay ahead of the competition. By hiring the best people and helping them grow professionally and personally, we ensure a bright future for NTT DAT...

About Aspora Aspora is building a Financial Services platform for immigrants around the world. We are backed by influential venture capitalists like Sequoia Capital, Greylock Partners, Hummingbird Ventures, Y Combinator, & Global Founders Capital, and are on a mission to simplify global banking as easily as booking an Uber. We-re first taking on the Indian diaspora - the largest and wealthiest immigrant population. 18 million Non-Resident Indians hold over $1.5T in wealth of which $500B is back in India. They remit $125B back every year and account for 25% of all real estate purchases in India. Yet, the banking experiences of these NRIs are archaic. We-re building a new age platform to servi...

The appointed official will work in rotational shifts, managing incoming calls and ensuring prompt and efficient resolution of queries. Responsibilities include: Attending customer or internal calls during assigned shift hours Required Candidate profile Generating and assigning token numbers for each case/request Coordinating with the internal teams to ensure timely resolution of issues Tracking the status of each token,updating relevant stakeholders Perks and benefits to be disclosed post interview

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks. Required Qualifications Education...

Roles & Responsibilities : Diagnosing and repairing issues. Resolving network issues. Installing and configuring software. Speaking to customers to quickly get to the root of their problem. Good knowledge in understanding the problem statement. Provide the solution within defined time. Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Supporting the roll-out of new applications. Ready to work in shifts.

Roles & Responsibilities : Diagnosing and repairing issues. Resolving network issues. Installing and configuring software. Speaking to customers to quickly get to the root of their problem. Good knowledge in understanding the problem statement. Provide the solution within defined time. Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Supporting the roll-out of new applications. Ready to work in shifts.

Skill required: Workday Recruiting Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Shift : US Shift (5:00pm to 5:00am window) Work Location: Airoli-MDC7 What are we looking for? Experience Profile Prior international BPO work experience preferred. Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Strive and achieve SLA target and ...