2092 Helpdesk Jobs - Page 23

Job Opening: Phone Banking Officer (Bank Payroll) Location: Andheri / Thane / Vashi Shift: Day Shift | Work from Office Salary: Up to 4 LPA (Based on Interview) Process: Inbound / Outbound Graduates (Freshers can apply) Call 8169642494 Kiran Required Candidate profile Handle inbound and outbound customer calls professionally Assist customers with account queries, transaction details & basic banking services Escalate unresolved issues to the appropriate department Perks and benefits Bank Payroll Bonus Many more

As an IT Coordinator, your role involves monitoring and maintaining computer systems, networks, and hardware. You will provide first-level support for technical issues related to hardware, software, and network systems. Your responsibilities also include coordinating IT resources and schedules for various departments, assisting in managing servers, backups, and IT security protocols, installing and configuring software and computer systems for new users, and maintaining documentation of IT processes, systems, and assets. Additionally, you will liaise with vendors for the procurement and maintenance of IT equipment, ensure data protection and compliance with IT policies, and support internal ...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

Provides advanced technical support for desktops, laptops, and other IT peripherals, troubleshooting hardware, software, and network issues, and ensuring compliance with company policies and procedures. Diagnose and resolve complex hardware, software, and network issues remotely. Investigate and resolve incidents and service requests. Escalate unresolved issues to appropriate levels Install, configure, and maintain desktop operating systems and applications. Provide support for printers, scanners, and other peripherals. Ensure desktop hardware and software are up-to-date and secure Utilize remote access software to access and control user computers. Communicate with users via phone, email, a...

Provides advanced technical support for desktops, laptops, and other IT peripherals, troubleshooting hardware, software, and network issues, and ensuring compliance with company policies and procedures. Diagnose and resolve complex hardware, software, and network issues remotely. Investigate and resolve incidents and service requests. Escalate unresolved issues to appropriate levels Install, configure, and maintain desktop operating systems and applications. Provide support for printers, scanners, and other peripherals. Ensure desktop hardware and software are up-to-date and secure Utilize remote access software to access and control user computers. Communicate with users via phone, email, a...

Hiring for Service Desk/ Engineer Role: Desktop Engineer Location:Pune Qualification: Any graduate Experience: 1 years + Rotational Shift Rotational Week off 5 days Working Work From Office For more info contact Sakshi @ 8588061346

NTT DATA, Inc. currently seeks a "Helpdesk Associate to join our team in Noida. Requirements Must be a Graduate. Good communication skills with international calling experience Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Mandate work from office. 1-3 Years of Experience Job description Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infras...

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Dear Candidate, Greetings from Movate Technologies!!! We are hiring for Technical Support Engineers for Hyderabad location. Role- Technical Support Engineers Exp- 1-4 years Shift- 24/7,WFO Location Hyderabad Np: 0-15 days Mandatory Skills: Excellent communication with relevant experience Qualification : Any Graduate (Without Backlog) Role & responsibilities Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service isues. Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues. Principle duties and responsibilities | Job Description ...

Job Opening: Phone Banking Officer (Bank Payroll) Location: Andheri / Thane / Vashi Shift: Day Shift | Work from Office Salary: Up to 4 LPA (Based on Interview) Process: Inbound / Outbound Graduates (Freshers can apply) Call 7738521154 Sanika Required Candidate profile Handle inbound and outbound customer calls professionally Assist customers with account queries, transaction details & basic banking services Escalate unresolved issues to the appropriate department Perks and benefits Bank Payroll Bonus Many more

Hiring for Multiple Roles! Phone Banking Officer Customer Relationship Manager Service Assurance Manager Escalations Manager Video KYC Officer Virtual Relationship Manager Personal Banker on Call Apply Now Call: 9773553319 Simran 8080126356 Ekta Required Candidate profile No Field Job! Work from the bank’s own contact center handling customer queries over the phone. Knowledge of banking processes, credit cards, insurance, or mutual funds is a plus. Visit: www.hyfly.in

As a seasoned and strategic IT leader, you will be responsible for overseeing all aspects of IT Operations, Infra, Network, Helpdesk, and Compliance for an organization of approximately 900+ users. Your role will be crucial as a key member of the leadership team, providing expert guidance and ensuring the smooth operation and continuous improvement of the IT infrastructure. **Key Responsibilities:** - Develop and implement a comprehensive IT strategy aligned with the overall business goals and objectives. - Manage and lead a high-performing IT team, including IT Operations, Network, and Helpdesk. - Oversee all IT operations, ensuring system uptime, performance, and efficiency. - Implement an...

Role Overview: You will be responsible for leading and managing a Tier 1 HR helpdesk team for UK, Europe, or US employees, ensuring high-quality support and service delivery. Your role will involve team management, stakeholder management, contract management, and adherence to policies and procedures to maintain compliance and service levels. Key Responsibilities: - Lead and manage teams providing Tier HR helpdesk support to employees, line managers, vendors, and 3rd parties - Ensure appropriate staffing levels and succession planning - Manage financial aspects and contracts related to the engagement - Uphold policies and procedures to maintain zero noncompliance - Monitor and ensure consiste...

As an On-Site IT Support Engineer, your primary responsibility will be to provide hands-on support for the local infrastructure, users, and critical systems to ensure smooth IT operations and timely incident resolution. Your role will involve serving as the primary point of contact for IT-related issues at the site, performing preventive maintenance, and ensuring system stability. Key Responsibilities: - Provide on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices. - Perform monitoring of IT equipment and infrastructure maintenance to ensure uptime and reliability. - Offer desktop/user support for local staff, including troubleshooting ha...

Role: Helpdesk Associate Experience: 4 to 6 years Job Location: Bengaluru JD : Kindly refer to the end of the post Interested candidates please mail with EP ID (registration number process mentioned) in the mentioned Email ID (subhasish.g@tcs.com) Please mention “#Helpdesk_Bengaluru” in your EMAIL SUBJECT LINE Mandatory Requirements (How to generate your EPCN) EPCN number is mandatory for eligibility of the interview Step 1: Visit https ://ibegin.tcs.com/iBegin/ Step 2: Click to login Step 3: Click New user (Register with us) Step 4: Select "BPO" in areas of interest and complete the registration. (Fill the details) Step 5: Once completed, your TCS no. will be generated which starts from EP2...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative for our Human Resource Outsourcing Business into a B2B campaign Principal Responsibilities: Customer Service through calls, Chats & emails Ensure timely and accura service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort To strive to create a healthy and fun filled Environment in the team Display interpersonal skills in handling the day-to-day operations on the floor Adhere to Customer Service Atten...

Role: Service Desk Manager Do: ESSENTIAL DUTIES/RESPONSIBILITIES : - Oversee help desk support to ensure that end user problems are resolved in a timely and effective manner, enabling users to access needed information and utilize technology resources effectively. - Improve productivity at ServiceDesk by focusing on reducing incidents, use self-heal and self-help techniques to reduce call flow at SD. - Communicate effectively with customers and stakeholders to assess support needs, assist in the identification of technology needs, and respond to customer service concerns. - Train and guide support specialists to effectively utilize help desk problem-management process (the identification, pr...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

About The Role : Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per So...

Req ID: 335544 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Associate - L1.5 Technical Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personal...

Req ID: 338898 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a helpdesk senior service desk- Technical Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). "Senior Service Desk Associate English India Work from Office Competitive Salary & Benefits Role OverviewThe Service Desk Senior Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnose...

Req ID: 335528 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, ...