904 Helpdesk Jobs - Page 23

About this opportunity: Responsible for ensuring 1st line support to all Ericsson employees on Shared Service Helpdesk including HR, TE, AP on Global and local processes and tools like ITM, SuccessFactors, OM, Dialog, CCM, Payroll, Benefits, etc. What you will do: Responsible for overall delivery as per standard ways of working across Market Area/ Business Unit/ Region. Point of contact for Stakeholder Manage process to avoid CF and manage Training with RCA along with TNI and TNA Quality assurance of the deliveries done by team members. Liaise with stakeholders to provide Tier 1 support to all the Employees. Responsible for knowledge delivery on new global HR processes and tools. Analyse reports, provide insights and feedback to the Management (trends in queries/issues, improvement as applicable, non-standard customer demands). Schedule process knowledge trainings and monitor progress. Identification and documentation of agent-wise training needs (process and behavioural). Cohesive engagement with stake holders like regional HR Directs and SME s. Be responsive to escalations from regions. Resolve and reduce escalations. Showcase unit as responsible unit via quality and timely resolution and identify process improvements. Motivate, manage and lead the team. Competence development of team covering process and behavioral aspect. The skills you bring: Graduate/Post Graduate with an overall experience of 7 years with at least 3 years of relevant experience on employee support processes. Working knowledge of AI and RPA Excellent knowledge of MS Office, Excel and Powerpoint Knowledge/Exposure to online ticketing tools, HR functions, HR systems, working with global clients will be an added advantage. Ability to manage operational staff working to strict timelines while maintaining quality. Keen learning orientation, accountability and adaptability-able to multi task. High standard of personal integrity (Dependability to handle extremely confidential information in a professional manner). High level of Customer Focus and Flexible to work as per business requirement. Primary country and city: India (IN) || Gurgaon Req ID: 768243

Job Description System administrator (or sys IT admin or desktop it supports) is responsible for the maintenance, helpdesk support, configuration, and reliable operation of computer systems and servers. This profiles also actively resolve problems and issues with computer, system network and server systems to limit work disruptions within the company. IT admin or system administrator oversees organizations computer systems and manages IT teams. They maintain information systems and network, upgrade and install new hardware and software, and perform troubleshooting. They also back up data and manage network security. Skills Experience: The essential skills that an IT admin or system administrator required are given below: Proven 3+ years with IT systems, networks, helpdesk support and related technologies Dense knowledge of best practices for IT admin role and system security Exceptional leadership, organizational, and time management skills Strong analytical and problem-solving skills Excellent interpersonal and communication skills Responsibilities and Duties: There are various roles and responsibilities for an IT admin or system administrator to provide the best helpdesk support and network as per the company requirements. The basic things are given below: Monitoring and maintaining networks and servers Upgrading, installing and configuring new hardware and software to meet company objectives Implementing security protocols in network to prevent potential threats Creating user accounts and performing access control Performing diagnostic tests and debugging procedures to optimize computer systems Documenting processes, as well as helpdesk support and backing up and archiving data Developing data retrieval and recovery procedures Fix network issues whenever system is not working properly Designing and implementing efficient end-user feedback and error reporting systems Always available for any helpdesk support and software systems Supervising and mentoring IT department employees, as well as providing IT support Keeping up to date with advancements and best practices in IT admin role Share JD Other Active Jobs Team Review What our team says about us A business that lacks ethics is short-lived, and one thing that we stand by is the business ethics that we follow ardently. Of course, we are here to make money, but more than that. One I joined this company 1 Year ago and found it really professional and friendly. Everyone is very helpful and supportive, and knowledgeable and they resolve all the queries and questions. This company has plenty of projects to work on as they have clients all over the world - Kanik Working with Webguruz had been an incredible experience for me. It was one of the best decision I made. This company was working on a large project for me, and they delivered on time. They provided excellent service and assistance. Id want to work with Webguruz Technologies again. - Manish Khullar "One thing I love about this company is we dont shy away from feedback. We tell people what they need to know to be the best version of themselves and I really appreciate that." Very good work culture - Mohammad Kalimullah I have been working with Webguruz for over 6 months now and throughout this period, I have only grown professionally. Theres so much to work on and learn from the seniors. Every day is a new day exposing you to the wealth of knowledge and skills you can acquire while working on real-world projects. Very much satisfied with what this organization has to offer to its employees. Cant ask for more. - Mohit Bhatt Webguruz Technologies a company that allows you to grow and enhance your skills. The office environment is extremely comfortable. Seniors here are always ready to help. I am learning alot and feeling fulfilled with skills.

ICT- System Engineer -L1 Level Support IT Support Technician plays key role in supporting IT infrastructure of GTT. This position requires wide and overall knowledge in local area networking, client OS, Linux, Windows and Active Directory network, and SIP system (but not limited to them). Successful candidates may be required to perform on-call duty on rotational bases and support 24/5 on shifts. While his/her primary role is end user computing support, s/he will be also occasionally required to take active role in implementing new systems, diagnosis of IT problems outside their scope of responsibility. Supervision and assistance by management / senior engineer are provided remotely most of the time, thus successful candidate will be required have a broad range of knowledge and experience. Description of Essential Functions 1: Core troubleshoot and correct complex deployment issues, 2: End-user/client computer support. 3: Perform operating system imaging and software and settings deployment services from a customer/offshore site. 4: Windows Client/Server OS support. 5: Installation and first-level support for VoIP phone system. 6: Procurement of hardware and software, and managing assets/inventory. 7: Documentation (creation and updates of procedure document, manuals, tips and other useful articles in English). 8: Networking troubleshooting and configuration. 9: Test and evaluation of new software and/or system. 10: Provides on-site support for deployment, configuration and troubleshooting systems, with remote assistance from senior engineers (in Austin, London, for example). Essential Skills 1: Experiences in installation and configuration of Windows 8 and 10 or RHEL 5 or Mac 10.6.8 / 10.7 in enterprise environment, as well as the support experience and knowledge of MS Office 2010 or 2007 (mandatory). MCP / RHCE / CCNA level knowledge on client OS is preferred. 2: Basic knowledge of LAN/WAN (Ethernet TCP/IT etc.) and related experience (mandatory). CCNA-level knowledge is preferred. 3: Helpdesk, user support technician/operator experience with server hardware support experience. 4: Effective communication skills via phone and email in English are mandatory. 5: Business Level English Skills 6: Possess and demonstrates strong logical-thinking skill, full of intellectual curiosity and high desire for self-development. Ability to come to the best solution by capturing the big picture instead of focusing only on the minor details/issues which only affect us/clients in a short run. Work location: Pune Employment Type: Fulltime Education Degree in relevant field (B.A /BE / BCA Preferred) Experience Required 3 to 4 Years of Experience in Windows Client/Server OS Core WindowsTroubleshoot. Preferred Qualifications Required Degree N/A Preferred Degree Any Degree Years of Experience / Description Required at least 3 to 4 years of experience in IT

Third Bridge is a market-leading investment research firm. We provide integrated solutions for the world s top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our superpower is the combination of human insights and unique investor-led content with a global expert network. We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1,300+ employees located across nine offices. Job Description Position Overview You will be maintaining our internal Helpdesk portal using a ticket management interface that consists of a priority queue alongside our Internal tools. The key operations are to ensure effective coverage of tickets and process improvement therein and adhering to our SLAs (Service Level Agreements) on behalf of our internal (Researchers) and external customers (Specialists). You will have to comply with strict Compliance procedures (GDPR and PII) to ensure the highest quality of response and resolution, whilst collaborating with other Customer Care Team members across the globe. Responsibilities In this role you will act as liaison between internal departments and external clients to assist with an array of customer service queries: Resolve customer questions and complaints, provide appropriate solutions and alternatives within a timely manner; follow up to ensure resolution Ensure positive experience for our internal/external clients Answer inquiries through various forms of communication (e.g., phone and email) Listen and respond to internal/external client needs and concerns Work in a collaborative environment to meet and exceed assigned goals Qualifications Skills A successful candidate will have: 1+ years relevant administrative and/or customer service experience Excellent interpersonal, written and verbal (over the phone) communication skills Ability to handle stringent deadlines/multi-tasking Motivated self-starter, organized, detailed-oriented and ability to work independently Additional Information How will you be rewarded Competitive Compensation: Enjoy a competitive salary reflective of your skills and experience. Time Off: Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves. PTO increases with tenure. Learning Development: Receive a personal development reimbursement yearly for customised learning programs. Additionally, a dedicated budget supports studies and job-related qualifications. Health Well-being: Access private medical insurance, maternity benefits, and engage in various events promoting mental health. Life Cover: Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC. Flexibility: Flexible work options, such as Work from Anywhere program and flex days, offered at the company s discretion and subject to annual review. Fun at Work: Unwind in our breakout area with games like foosball, Table Tennis, and PlayStation5. Snacks Refreshments: Stay energised with daily snacks, tea, and coffee provided. CSR Days: Contribute to social responsibility with 2 CSR days annually - take time off to volunteer. Equal Opportunity Employer: Third Bridge is proud to foster diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local laws. The successful candidate must, by the start of the employment, have permission to work in the country they are applying We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.

Our Product Engineering group is responsible for GLG s technology platforms that connect GLG s clients with insights needed to make important business decisions. Were seeking a Software Support Engineer to help improve and maintain GLG s software that matches companies around the world with experts who can help them make decisions on demand. As a part of our Product Engineering team, you ll pair with other engineers, product managers and users to help resolve issues and improve our technology. Key Responsibilities Include (but are not limited to): Help ensure the continuous operation and reliability of GLGs critical systems. Interface with Engineering and Helpdesk to triage and resolve system issues. Diagnose and resolve issues when identified. Partner with IT security to address security vulnerabilities Communicate resolutions to stakeholders and be able to explain technical solutions to non-technical people. An Ideal Candidate Will Have the Following: Minimum 5 to 7 years of work experience is required. A knowledge of languages and technologies used across GLG including React, JavaScript, TypeScript, NodeJS and SQL. The ability to dig into a large existing codebase, identify and fix any issues that may come up A strong interest in problem solving and collaboration. The ability to investigate and diagnose system problems. The ability to effectively communicate between audiences of differing technical skill levels.

Description About LegalZoom Were here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts. As the industry leader for over 20 years, innovation remains at the center of all we do. Were creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and were always looking for exceptional people to push us further. With us, youll do work thats as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, well continue to democratize the law and make a real difference in the lives of millions. Where We work This hybrid role requires working from our Bangalore office at least 2 days a week, with flexibility to be present on additional days based on business needs. Overview We re looking for a ServiceDesk analyst to assist with internal IT infrastructure, including but not limited to access management, local and network connectivity, and workstation support. Someone can research and resolve incident tickets for our Windows infrastructure, VPN, and cloud-based tools. Must have good communication skills and compassion for every LegalZoom employee needing our assistance. You will Record, track, and document the service desk request problem-solving process, including actions taken through to the final resolution Assists staff with the installation, configuration, and ongoing usability of desktops , laptop computers, printers, peripheral equipment, and software within established standards and guidelines Configure, install, and troubleshoot Windows OS and supported applications Configure, install, and troubleshoot macOS and supported applications Configure and troubleshoot mobile devices such as smartphone-Android; iPad/iPhone, including mobile security software Ability to provide consistent, excellent customer service support to management levels and all end-users Work with infrastructure, boarding, and site ops teams as appropriate to determine and resolve end-user problems Work on incoming helpdesk tickets regularly Administer and Troubleshoot VPN Access, including multi-factor authentication Maintain and troubleshoot network printers, industrial mail scanners, and barcode devices Administer user access to Active Directory and Single Sign-On Facilitate IT help tickets to closure promptly and assist other technicians in resolving larger issues Track internal assets to ensure accurate inventory records Configure and relocate computer equipment as required Work with vendor support contacts to resolve technical problems with desktop computing equipment and software Work on recording, tracking, and documenting the service desk request problem-solving process, including actions taken through to the final resolution You have 5+ years of overall IT application and tool experience Experience in a corporate helpdesk environment Experience with Azure, Google Workspace, Microsoft 365, Slack, ServiceNow, Atlassian Tools, and Zoom preferred Experience with Windows On-premise Active Directory Experience supporting PC, MAC, and Mobile devices Experience working with cross-functional teams for On/Offboarding and Asset Management Knowledge of Anit-virus solutions, Encryption, and Mobile Device Security Experience working with external vendors to report and resolve issues

Corporate Systems Support Analyst - - 3000 Corporate Systems Support Analyst Tuesday, 01 July 2025 30 - 30 Corporate Systems Description Requirements : Bravura s Commitment and Mission At Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture. As a Global FinTech market leader and ASX listed company, Bravura is a trusted partner to over 350 leading financial services clients, delivering wealth management technology and products. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride in developing cutting-edge, digital first technology solutions that support our clients to achieve financial security and prosperity for their customers. About The Role Bravura Solutions Corporate Systems Support Analysts are responsible for understanding and evaluating internal client issues with software solutions in Bravura s ERP Systems, data warehouse and reporting solutions, then helping to resolve those issues. Strong analytical skills and a hunger for knowledge will help the successful candidate deliver quality outcomes for Bravura s Internal clients. The role will have responsibility for analysing issues raised by internal clients, determining the best course of action for resolution, actioning or facilitating that resolution, documenting software bugs, data translation issues or workflow failure, working with the Corporate systems team to ensuring that the software delivered meets the requirements; management of client raised helpdesk tickets to resolution; the analysis and replication of defects, and testing of software fixes; and actively improving software development and business processes. The role will also be responsible for any administrative duties required to establish users and maintain other systems attributes in respective systems under management by the Corporate Systems team. What You ll Do Triage, diagnose, and route client issues to appropriate teams. Assess severity and escalate incidents as needed. Monitor incident progress and keep clients informed. Collaborate with Development to resolve internal issues and improve data-related processes. Support accurate and timely month-end processing. Manage internal helpdesk tickets and respond per SLAs. Participate in internal client meetings. Set up and maintain user access, approvals, and security. Maintain static system attributes per rules. Assist with scope definition, release planning, and coordination. Update and maintain support documentation and release notes. Create and maintain automated tests (TestComplete) and test cases. Perform regression and platform testing. Follow and help define business processes; identify improvements. Share knowledge and communicate across teams. Maintain stakeholder relationships and communicate priorities. Lead training sessions and manage reporting metrics. To be successful in this role, your background and experience will include: 3+ years in software support with strong troubleshooting skills Familiar with relational databases, SQL, and SDLC Experience in helpdesk/service desk environments Strong communication, customer service, and problem-solving skills Able to manage conflicting priorities and work independently or in a team Exposure to Workday, MS Project Server, and JIRA preferred Tertiary qualification in IT/Computer Science is a plus Knowledge of programming, hardware/software evaluation is an advantage Understanding of Quote-to-Cash lifecycle and financial reporting Strong grasp of systems integration, data security, and management Our people are the heart of our business. We work hard to provide a rich employee experience and a robust framework for ongoing career development. Competitive salary and employee benefits scheme. Flexible working hours, we value work-life balance. Maternity/ Parental (including secondary) leave policy. Cab facility available in Delhi/NCR. So, what s next We make hiring decisions based on your experience, skills and passion so even if you don t match every listed skill or tick all the boxes, we d still love to hear from you. Please note that interviews are primarily conducted virtually and if you require any reasonable adjustments or would like to note which pronouns you use, please let us know. All final applicants for this position will be aske d to consent to a criminal record and background check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

Hiring for Below Role Phone Banking Officer Customer relationship manager Service Assurance manager Escalations manager Complaints Manager Virtual Relationship manager Personal Banker on Call Call 9082104424 Sanika hyflyhr9@gmail.com www.hyfly.in Required Candidate profile No Field Job Need to work in bank's Own contact center and solve queries over phone knowledge of Banking process / credit cards / insurance / Mutual Funds will be added advantage www.hyfly.in Perks and benefits Bank Payroll Bonus Many more

Location- Bangalore Brillio Office- The HUB (Hybrid) Experience range 2 to 4 years No of position: 5 Start Date: 26-Jun We are conducting virtual drive on Friday, need your support to close all 5 then. Expectation from this role: This role plays a pivotal part in improving first-touch resolution, enabling accurate triage, and accelerating the resolution of known or recurring issues. The ideal candidate will have 2 3 years of experience in infrastructure support with exposure across multiple domains and hands-on experience with ITSM platforms, monitoring tools, and automation technologies. This role also requires experience supporting international B2B customers in a fast-paced, SLA-driven environment. Responsibilities: Act as the first point of deep triage for alerts and events across IT platforms validate issues and suppress false positives. Triage alerts and logs to determine severity, validate incidents, and execute predefined remediation actions. Categorize and prioritize tickets using ITSM best practices. Resolve high-frequency and well-documented incidents related to email, VPN, printers, application access, and infra services. Execute remediation using approved scripts, auto-remediation tools, and known runbooks. Collaborate with L2/L3 teams to identify root cause and create preliminary RCA for frequent tickets. Participate in feedback loops and implement corrective updates to SOPs or KBs. Coordinate with multiple teams (network, cloud, security) during triage and low-risk infra interventions. Contribute to monitoring threshold refinement and noise reduction strategies. Troubleshoot and resolve recurring or well-documented technical issues independently using SOPs and KBs. Interact with global B2B customers to gather inputs, provide resolution updates, and document client interactions professionally. Maintain high levels of customer satisfaction through timely updates and clear communications. Qualifications: Bachelors in IT/Engineering or relevant discipline. ITIL Foundation certified preferred. Basic certifications in cloud (e.g., AZ-900), networking (e.g., CCNA), or automation (e.g., Ansible, Python scripting) are a bonus. Working knowledge of ticketing workflows, monitoring tools, and scripting practices. Awareness of SLAs, ticket lifecycle, change management, and incident response. ability to troubleshoot via CLI tools like PowerShell, SSH, and Windows CMD. Tools: Monitoring & Observability: SolarWinds, Azure Monitor, ELK Stack, Dynatrace ITSM & Workflow: ServiceNow, Jira Service Management, Remedy Automation & Scripts: PowerShell, Python, Ansible playbooks Knowledge Repositories: SharePoint, SOP Wiki, Confluence Security Support: Microsoft Defender alerts, vulnerability dashboards (e.g., Qualys, Tenable) Soft skills requirement: Strong analytical and problem-solving mindset with a proactive approach. Excellent communication skills, especially in interacting with international clients. Collaboration-focused with the ability to work across different IT teams effectively. Organized, detail-oriented, and capable of managing multiple priorities simultaneously. Strong documentation skills: capable of creating/updating SOPs and KB articles based on real-time fixes. Support & Development

Associate Specialist, HR Services The Global Business Services Center (GBSC) is Mastercard s shared services organization supporting the business in all countries and business units. This position is responsible for ensuring support in resolving inquiries across a breadth of functional areas and supporting programs and processes on a global basis. The organization has team members in several locations throughout the world to provide superior customer service to our employees and align with time zones and language differences The position for, Associate Specialist, People & Capability Shared Services, will provide support to all employees across a breadth of functional areas, with a high degree of customer satisfaction, expertise, and timeliness. The role supports the employee life cycle from interview scheduling through end of employment. Support includes first contact case resolution utilizing the Knowledgebase and general understanding of Mastercard s policies/programs Providing support for all inbound inquiries globally, issues and requests from internal and external customers through several communication channels (email, phone, chat) Ensuring team targets and KPIs are met and/or exceeded Supports operational excellence and continuous improvement initiatives Role Issue Resolution & Case Management Provides resolution for Mastercard employee related inquiries, external customers and suppliers Responds to customer emails, chats and phone calls in a timely manner with a goal to resolve within first contact Support full employee life cycle, streamlining manager and HR actions by providing guidance and ensuring adherence to processes through workflows and audit requirements. Use case management system to document, track and log inquiry resolutions. Meet or exceed individual daily productivity measures with case and call volumes. Work various work shifts (Days and evenings) to support global case and call volumes Escalates in-scope, complex cases to Subject Matter Expert or Tier 2 when appropriate, with complete documentation on work performed to date, following through on issue until adequately resolved Manages confidential data in a professional manner and according to U.S HIPAA rules and MasterCard confidentiality requirements Ensures audit compliance through transaction processing and approval flows Responds to systems issues and applies judgement when to escalate issues up to senior colleagues and conducts ad hoc research as needed to support team Assists with the identification of process improvements and, with guidance, participates in the implementation of improvements Promotes employee self-service to reduce call and case volume in the future Performs ongoing documentation and procedures maintenance as required Complete simple to moderately complex special projects, as needed Resolve simple to moderately complex issues regarding inquiries, and where possible, assist with finding solutions Contributes ideas and actions towards the continuous improvement of Helpdesk related processes Assists with training of new hires and changing programs and business processes Demonstrates comprehensive knowledge of the Knowledge Base tool, relevant data tools and operations processes Conducts stress tests for "the Knowledge Base" tool and provides feedback for system improvements Customer Service Provides superior customer service according to the GBSC standards Operates in a professional manner that is responsive and flexible to cultural differences Performs at level that assists in attaining overall and team-level performance measure and goals Plans and organizes work so the Service Level Agreement objectives are realized Relationship Management Maintains positive work relationships with members of other teams in the GBSC to communicate effectively and to ensure compliance with cross-team responsibilities Assists in establishing and maintaining strong, collaborative relationships with internal and external customers to identify additional ways to be of service and ensure customer satisfaction All About You Education & Experience: Experience performing daily transactions; exposure to analyzing work for quality, productivity and timeliness Experience suggesting process improvement activities Experience in shared services or internal service delivery role preferred Skills: A highly organized, articulate individual who knows how to develop and maintain excellent working relationships as well as providing customer satisfaction as needed Ability to manage multiple tasks simultaneously acquired through previous experience in related field Strong emphasis on customer service with strong problem solving and troubleshooting skills Demonstrates a high degree of comfort navigating multi-channel communication platforms and sites High level of accuracy and attention to detail Work effectively in dynamic, time-sensitive, high volume environment Ability to work with minimal supervision and is collaborative/team-oriented Working knowledge and use of office productivity tools (i.e., MS Outlook, MS Word) preferred Excellent MS Office Suite Skills: Excel, Word, and Outlook Workday experience a plus Support in Employment contract creation Support with Interview scheduling Proficiency WD is a must

desktop support engineer L1 Good communication & technical skill

Our Purpose Title and Summary Associate Specialist, HR Services The Global Business Services Center (GBSC) is Mastercard s shared services organization supporting the business in all countries and business units. This position is responsible for ensuring support in resolving inquiries across a breadth of functional areas and supporting programs and processes on a global basis. The organization has team members in several locations throughout the world to provide superior customer service to our employees and align with time zones and language differences The position for, Associate Specialist, People Capability Shared Services, will provide support to all employees across a breadth of functional areas, with a high degree of customer satisfaction, expertise, and timeliness. The role supports the employee life cycle from interview scheduling through end of employment. Support includes first contact case resolution utilizing the Knowledgebase and general understanding of Mastercard s policies/programs Providing support for all inbound inquiries globally, issues and requests from internal and external customers through several communication channels (email, phone, chat) Ensuring team targets and KPIs are met and/or exceeded Supports operational excellence and continuous improvement initiatives Role Issue Resolution Case Management Provides resolution for Mastercard employee related inquiries, external customers and suppliers Responds to customer emails, chats and phone calls in a timely manner with a goal to resolve within first contact Support full employee life cycle, streamlining manager and HR actions by providing guidance and ensuring adherence to processes through workflows and audit requirements. Use case management system to document, track and log inquiry resolutions. Meet or exceed individual daily productivity measures with case and call volumes. Work various work shifts (Days and evenings) to support global case and call volumes Escalates in-scope, complex cases to Subject Matter Expert or Tier 2 when appropriate, with complete documentation on work performed to date, following through on issue until adequately resolved Manages confidential data in a professional manner and according to U.S HIPAA rules and MasterCard confidentiality requirements Ensures audit compliance through transaction processing and approval flows Responds to systems issues and applies judgement when to escalate issues up to senior colleagues and conducts ad hoc research as needed to support team Assists with the identification of process improvements and, with guidance, participates in the implementation of improvements Promotes employee self-service to reduce call and case volume in the future Performs ongoing documentation and procedures maintenance as required Complete simple to moderately complex special projects, as needed Resolve simple to moderately complex issues regarding inquiries, and where possible, assist with finding solutions Contributes ideas and actions towards the continuous improvement of Helpdesk related processes Assists with training of new hires and changing programs and business processes Demonstrates comprehensive knowledge of the Knowledge Base tool, relevant data tools and operations processes Conducts stress tests for "the Knowledge Base" tool and provides feedback for system improvements Customer Service Provides superior customer service according to the GBSC standards Operates in a professional manner that is responsive and flexible to cultural differences Performs at level that assists in attaining overall and team-level performance measure and goals Plans and organizes work so the Service Level Agreement objectives are realized Relationship Management Maintains positive work relationships with members of other teams in the GBSC to communicate effectively and to ensure compliance with cross-team responsibilities Assists in establishing and maintaining strong, collaborative relationships with internal and external customers to identify additional ways to be of service and ensure customer satisfaction All About You Education Experience: Experience performing daily transactions; exposure to analyzing work for quality, productivity and timeliness Experience suggesting process improvement activities Experience in shared services or internal service delivery role preferred Skills: A highly organized, articulate individual who knows how to develop and maintain excellent working relationships as well as providing customer satisfaction as needed Ability to manage multiple tasks simultaneously acquired through previous experience in related field Strong emphasis on customer service with strong problem solving and troubleshooting skills Demonstrates a high degree of comfort navigating multi-channel communication platforms and sites High level of accuracy and attention to detail Work effectively in dynamic, time-sensitive, high volume environment Ability to work with minimal supervision and is collaborative/team-oriented Working knowledge and use of office productivity tools (i.e., MS Outlook, MS Word) preferred Excellent MS Office Suite Skills: Excel, Word, and Outlook Workday experience a plus Support in Employment contract creation Support with Interview scheduling Proficiency WD is a must

Locations : Hyderabad, Telangana, India Role ID 209525 Worker Type Regular Employee Studio/Department Finance Work Model Hybrid Description Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. Job Title: AP Specialist II Location: Hyderabad Introduction to EA India Centre: Electronic Arts Inc. is a leading global interactive entertainment software company. EA develops, publishes, and distributes interactive software worldwide for video game systems, personal computers, wireless devices, and the Internet. EA India s office in Hyderabad supports game development activities for mobile gaming, console, online and free to play casual game portal pogo.com. Two corporate functions operate shared services centers: IT- provides networks applications support whereas Finance supports purchase to pay, accounts receivables, revenue accounting, fixed assets accounting, procurement support, payroll FPA. Introduction to Function Role: The Accounts Payable process is carried out for North America, Europe and APAC regions including Non-English-speaking countries. The scope includes Invoice Processing, Validation, Vendor creation, Disbursement and Helpdesk activities within agreed timeline as per EA internal policy, ensure timely payment to suppliers and employees and managing Customer Service for the internal customers. The responsibility of an AP Specialist is to process invoices for all 3 regions daily and ensure hold invoices are resolved on a regular basis. Roles Responsibilities 1. Process invoices daily for global countries, which includes both PO and Non-PO invoices. 2. Perform three way matching of invoices with respective PO lines. 3. Resolve system and manual holds on a regular and timely basis. 4. Address on help desk queries and resolutions as per request within agreed SLA. 5. Understand the process of PO tolerance and the ways invoices needs to be matched. 6. Experience on processing Non-speaking English language invoices, also understanding different tax concepts of various countries. Specially for Canada region taxes is an added advantage. 7. Work closely with Business Partners/ Requestors to resolve invoice payment discrepancies. 8. Deliver internal set defined targets on Productivity and Accuracy. 9. Provide excellent customer service to our business partners and suppliers 10. Ability to handle multiple demands and high volume. 11. Follow policies and procedure under structured supervision. Skills and Experience A bachelor s degree in accounting or business administration with 3- 5 years of experience in Accounts Payable process and relevant experience of 2 - 3 years in Invoice Processing, holds resolutions help desk queries. Hands on experience with R12 preferred remote transition is an added advantage. Beginner level in MS Office. Keyboard skills more than 25 words per minute Customer oriented and Conscientious with attention to detail. Outgoing personality with excellent verbal written English communication skills, commitment to achieving results. Good team player and result oriented Willingness to be flexible with working hours given the potential global coverage of this role. Job Title: AP Specialist II Location: Hyderabad Introduction to EA India Centre: Electronic Arts Inc. is a leading global interactive entertainment software company. EA develops, publishes, and distributes interactive software worldwide for video game systems, personal computers, wireless devices, and the Internet. EA India office in Hyderabad supports game development activities for mobile gaming, console, online and free to play casual game portal pogo.com. Two corporate functions operate shared services centres: IT- provides networks applications support whereas Finance supports purchase to pay, accounts receivables, revenue accounting, fixed assets accounting, procurement support, payroll FPA. Introduction to Function Role: The Accounts Payable process is carried out for North America, Europe and APAC regions including non-English-speaking countries. The scope includes Invoice Processing, Validation, Vendor creation, Disbursement and Helpdesk activities within agreed timeline as per EA internal policy, ensure timely payment to suppliers and employees and managing Customer Service for the internal customers. The responsibility of an AP Specialist is to process invoices for all 3 regions daily and ensure hold invoices are resolved on a regular basis. Roles Responsibilities Process invoices daily for global countries, which includes both PO and Non-PO invoices. Perform three-way matching of invoices with respective PO lines. Resolve system and manual holds on a regular and timely basis. Address on help desk queries and resolutions as per request within agreed SLA. Understand the process of PO tolerance and the ways invoices needs to be matched. Experience on processing Non-speaking English language invoices, also understanding different tax concepts of various countries. Specially for Canada region taxes is an added advantage. Work closely with Business Partners/ Requestors to resolve invoice payment discrepancies. Deliver internal set defined targets on Productivity and Accuracy. Provide excellent customer service to our business partners and suppliers Ability to handle multiple demands and high volume. Follow policies and procedure under structured supervision. Skills and Experience Bachelor s degree in Accounting or Business Administration. 3- 4 years of experience in Accounts Payable process and relevant experience of 1 - 2 years in Invoice Processing, holds resolutions help desk queries. Hands on experience with R12 preferred remote transition is an added advantage. Beginner level in MS Office. Keyboard skills more than 25 words per minute Customer oriented and Conscientious with attention to detail. Outgoing personality with excellent verbal written English communication skills, commitment to achieving results. Good team player and result oriented Willingness to be flexible with working hours given the potential global coverage of this role. About Electronic Arts We re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth. We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law. LinkedInID 1449 Back to Role List

Job Description: Position Title: Tier 1 Hosting Analyst Role Purpose As a part of the team, the Tier 1 Hosting Analyst partners with the Merkle business to make technology an asset for customers and employees, providing effective and timely solutions to technological requests and incidents. The Tier 1 Hosting Analyst should have previous experience with Helpdesk support and a strong drive to learn new Enterprise-class technologies. This role relies heavily on on-the-job training. The ideal candidate will thrive in a fast-paced environment and will possess the ability to self-start and logically prioritize workloads from multiple workstreams, while communicating progress or pitfalls. The candidate should be very detail-oriented with possession of advanced Excel skills as one of the primary responsibilities is to compile IT related financial data and communicate that out with accuracy. In addition, the ideal candidate should actively seek out new knowledge and skills, and will maintain consistent performance quality, avoiding repeat mistakes to learn and grow. Key Responsibilities: Responsible for monthly cost allocations for cloud environments to accurately distribute costs across the business based on standard operating procedures Update and conduct initial analyzation of IT cost center s monthly financial dataset for internal management review Monitor and act on high-severity incidents and requests, meeting strict SLA/OLA requirements Escalate issues as defined in documented escalation procedures Follow incident/request management best practices Triage and support Windows and Linux server environments Provision/decommission servers following documented SOPs Process and troubleshoot access requests to various platforms through Active Directory and Okta Provide application support for Enterprise shared platforms (scheduling, managed file transfer, etc.) Perform server maintenance and patching both in-cycle and in response to urgent security vulnerabilities Continuously contribute to documentation in the Knowledge Base Consistently learn new systems and skills Uphold and promote dentsu s core values and culture Other duties as required Key Skills and Experience: Analytical mindset, detail oriented Strong Excel experience with advanced functions with nesting in formulas (XLOOKUP, VLOOKUP, UNIQUE, SUMIF, IF(AND), MATCH(INDEX), etc.) Associates degree or higher in Information Technology, Computer Science, or related fields of study preferred 1 year of Helpdesk or customer service experience strongly preferred, bonus if ServiceNow was the ticketing platform used 1-3 years of experience with Enterprise technology support required, with a focus on Windows and Linux servers CompTIA A+, Security+, Network+, and AWS/GCP Cloud certifications preferred Basic understanding of Windows (Windows Server 2016 or higher) and Linux (RHEL/CentOS/Alma/etc.) Basic understanding of Enterprise data center concepts (server storage, networking, server administration) The ability to work independently with limited direct supervision, prioritizing tasks efficiently per established priority guidelines Exemplary etiquette with customers Clear English communication skills, both orally and in writing 24x7 Rotational shift. This is permanent role so end date is not applicable to this position. Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Dentsu Time Type: Full time Contract Type: Permanent

Job Description: Position Title: Tier 1 Hosting Analyst Role Purpose As a part of the team, the Tier 1 Hosting Analyst partners with the Merkle business to make technology an asset for customers and employees, providing effective and timely solutions to technological requests and incidents. The Tier 1 Hosting Analyst should have previous experience with Helpdesk support and a strong drive to learn new Enterprise-class technologies. This role relies heavily on on-the-job training. The ideal candidate will thrive in a fast-paced environment and will possess the ability to self-start and logically prioritize workloads from multiple workstreams, while communicating progress or pitfalls. The candidate should be very detail-oriented with possession of advanced Excel skills as one of the primary responsibilities is to compile IT related financial data and communicate that out with accuracy. In addition, the ideal candidate should actively seek out new knowledge and skills, and will maintain consistent performance quality, avoiding repeat mistakes to learn and grow. Key Responsibilities: Responsible for monthly cost allocations for cloud environments to accurately distribute costs across the business based on standard operating procedures Update and conduct initial analyzation of IT cost center s monthly financial dataset for internal management review Monitor and act on high-severity incidents and requests, meeting strict SLA/OLA requirements Escalate issues as defined in documented escalation procedures Follow incident/request management best practices Triage and support Windows and Linux server environments Provision/decommission servers following documented SOPs Process and troubleshoot access requests to various platforms through Active Directory and Okta Provide application support for Enterprise shared platforms (scheduling, managed file transfer, etc.) Perform server maintenance and patching both in-cycle and in response to urgent security vulnerabilities Continuously contribute to documentation in the Knowledge Base Consistently learn new systems and skills Uphold and promote dentsu s core values and culture Other duties as required Key Skills and Experience: Analytical mindset, detail oriented Strong Excel experience with advanced functions with nesting in formulas (XLOOKUP, VLOOKUP, UNIQUE, SUMIF, IF(AND), MATCH(INDEX), etc.) Associates degree or higher in Information Technology, Computer Science, or related fields of study preferred 1 year of Helpdesk or customer service experience strongly preferred, bonus if ServiceNow was the ticketing platform used 1-3 years of experience with Enterprise technology support required, with a focus on Windows and Linux servers CompTIA A+, Security+, Network+, and AWS/GCP Cloud certifications preferred Basic understanding of Windows (Windows Server 2016 or higher) and Linux (RHEL/CentOS/Alma/etc.) Basic understanding of Enterprise data center concepts (server storage, networking, server administration) The ability to work independently with limited direct supervision, prioritizing tasks efficiently per established priority guidelines Exemplary etiquette with customers Clear English communication skills, both orally and in writing 24x7 Rotational shift. This is permanent role so end date is not applicable to this position. Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Dentsu Time Type: Full time Contract Type: Permanent

The HR Shared Services Knowledge Management Specialist will be responsible for developing and maintaining knowledge repositories, creating training materials, and supporting the HR Shared Services (HRSS) team with content management. This role will serve as the key liaison between HR content owners and technical teams to ensure accurate, up-to-date, and user-friendly knowledge resources are available to all stakeholders. Key Responsibilities Content Management (HR Hive Related Repositories) Maintain HR knowledge repositories and support content management by collaborating with HR content owners Establish appropriate content document management processes and governance including: Access rights management Document uploads SharePoint page design for new document/content sections Change control Document tracking archiving Lead repository management projects such as HR Hive review Work with Oracle Tech team to leverage Oracle as future HR repository Explore Oracle content management capabilities Project manage execute related migration, content design and set-up Knowledge Management Article Development Develop knowledge articles for HR, HRSS Helpdesk community employees to strengthen understanding of HR policies, processes systems Collaborate with HR and HRSS partners to develop knowledge articles supporting: New service migrations to HRSD Continuous improvement projects HTR process design/optimizations Collaborate with Centers of Excellence (CoEs) on policy process related FAQs for Oracle-related enhancements Engage with HRSS Global Process Owners and stakeholders to ensure content accuracy and continuous improvement Proactively source feedback on knowledge articles for improvements Partner with Oracle Tech team to leverage Oracle KM tools like Oracle Guided Learning (OGL) and Digital Assistant (DA) HRSS Delivery Knowledge Management Learning Collaborate with HRSS Delivery Lead to establish robust competency framework and training program Support the internal Service Delivery Partner model by helping build subject matter expertise Develop FAQs to enable HRSS Delivery agents to provide level 1 (simple) responses across HTR processes Work with HRSS Delivery Head to audit Vendors competency training plans vis-a-vis the service catalogue HRSS Newsletter Townhall Management Maintain newsletter template and coordinate with HRSS Head and Leads for monthly content Support content review and coordinate with Communications team on newsletter roll-out Generate reports to track readership Work with HRSS Head to establish agenda for monthly HRSS Townhall Coordinate with contributors to create townhall presentation deck Send invites and manage townhall sessions Qualifications Required Bachelors Degree plus 4-6 years of relevant experience Proven skills in managing knowledge portals/employee portals and document repositories including SharePoint Demonstrated experience in document management Proven skills in developing knowledge articles and training collaterals (interactive, consumer-friendly content) Ability to deliver technical information succinctly with use of diagrams, infographics, videos, etc. Advanced skills in Excel, PowerPoint, Visio and other standard office software Advanced skills in Oracle HCM suite of digital KM tools like Digital Assistant, Oracle Guided Learning, SharePoint Experience using AI tools to generate training videos Excellent written, oral, and visual media communication skills Demonstrated project management, analytical and process orientation skills Preferred Knowledge of HR processes and practices Focus on customer service with ability to tailor KM offerings to meet user needs Strong organizational, project planning and analytical skills Superior attention to detail

Job Description: Position Title: Tier 1 Hosting Analyst Role Purpose As a part of the team, the Tier 1 Hosting Analyst partners with the Merkle business to make technology an asset for customers and employees, providing effective and timely solutions to technological requests and incidents. The Tier 1 Hosting Analyst should have previous experience with Helpdesk support and a strong drive to learn new Enterprise-class technologies. This role relies heavily on on-the-job training. The ideal candidate will thrive in a fast-paced environment and will possess the ability to self-start and logically prioritize workloads from multiple workstreams, while communicating progress or pitfalls. The candidate should be very detail-oriented with possession of advanced Excel skills as one of the primary responsibilities is to compile IT related financial data and communicate that out with accuracy. In addition, the ideal candidate should actively seek out new knowledge and skills, and will maintain consistent performance quality, avoiding repeat mistakes to learn and grow. Key Responsibilities: Responsible for monthly cost allocations for cloud environments to accurately distribute costs across the business based on standard operating procedures Update and conduct initial analyzation of IT cost center s monthly financial dataset for internal management review Monitor and act on high-severity incidents and requests, meeting strict SLA/OLA requirements Escalate issues as defined in documented escalation procedures Follow incident/request management best practices Triage and support Windows and Linux server environments Provision/decommission servers following documented SOPs Process and troubleshoot access requests to various platforms through Active Directory and Okta Provide application support for Enterprise shared platforms (scheduling, managed file transfer, etc.) Perform server maintenance and patching both in-cycle and in response to urgent security vulnerabilities Continuously contribute to documentation in the Knowledge Base Consistently learn new systems and skills Uphold and promote dentsu s core values and culture Other duties as required Key Skills and Experience: Analytical mindset, detail oriented Strong Excel experience with advanced functions with nesting in formulas (XLOOKUP, VLOOKUP, UNIQUE, SUMIF, IF(AND), MATCH(INDEX), etc.) Associates degree or higher in Information Technology, Computer Science, or related fields of study preferred 1 year of Helpdesk or customer service experience strongly preferred, bonus if ServiceNow was the ticketing platform used 1-3 years of experience with Enterprise technology support required, with a focus on Windows and Linux servers CompTIA A+, Security+, Network+, and AWS/GCP Cloud certifications preferred Basic understanding of Windows (Windows Server 2016 or higher) and Linux (RHEL/CentOS/Alma/etc.) Basic understanding of Enterprise data center concepts (server storage, networking, server administration) The ability to work independently with limited direct supervision, prioritizing tasks efficiently per established priority guidelines Exemplary etiquette with customers Clear English communication skills, both orally and in writing 24x7 Rotational shift. This is permanent role so end date is not applicable to this position. Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Dentsu Time Type: Full time Contract Type: Permanent

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks. Required Qualifications Education or equivalent work experience required. Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Desk Support. Good local/clients language skills (Written and spoken) as well as business English skills (Written and spoken) required. #LI-KK3 Interfaces with customers and internal departments and helps resolve basic to moderately complex inquiries. Addresses issues escalated from less experienced team members. Proactively informs manager about potential problems and suggests improvement actions. Reports on faulty master data. Advises less experienced team members on process and other deviations. Updates and verifies USU solutions and KScout trees after verification with level 2 or solution experts. Ensures solution tree and knowledge base information is up to date and appropriately applied to address customer issues. Defines and recommends working practice and other process improvements. Ensures that established KPIs are achieved.

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks. Required Qualifications Education or equivalent work experience required. Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support. Good local/clients language skills (Written and spoken) as well as business English skills (Written and spoken) required. #LI-KA1 Answers inbound customer calls and / or transforms information from any customer service channel into the ticket system. Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct - retrieves customer agreement on cost if no contract exists. Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (that is, , password resets, software configuration, etc). Uses remote tools to troubleshoot, analyze and resolve technical issues. When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps. Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (that is, , cancelations, additional information). Informs manager or dedicated IRM team in case of customer escalations. Documents all activity and updates the appropriate knowledge management, reporting and other systems. Ensures high levels of customer satisfaction at all times.

About Gruve Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks. Position summary Gruve is looking for a skilled IT Systems Administrator to support and enhance our organization s IT infrastructure with a primary focus on Microsoft technologies while also managing a diverse range of systems and platforms. This role involves overseeing server and network operations, supporting cloud and on-prem environments, and ensuring security, performance, and availability across IT assets. The ideal candidate has strong experience in Microsoft ecosystems while also being comfortable with general IT systems and network management. Key Responsibilities Microsoft Environment Management Administer Windows Server (2016/2019/2022), Active Directory , Group Policy , and DNS/DHCP services. Manage Microsoft 365 suite, including Exchange Online , Teams , SharePoint , and OneDrive . Support Azure Active Directory integration, Intune /Endpoint Manager for device policies, and cloud security controls. Create and maintain PowerShell scripts to automate administrative tasks and deployments. General Systems Administration Deploy, configure, and maintain physical and virtual servers (VMware, Hyper-V). Monitor system performance, availability, and capacity; proactively resolve bottlenecks or outages. Administer Linux servers for specific workloads or services (if applicable). Manage IT assets, inventory, and lifecycle planning. Network and Security Operations Maintain enterprise networking equipment: firewalls, switches, routers, VPNs (Cisco, Ubiquiti, or equivalent). Ensure robust network security , including patching, antivirus, endpoint protection, and SIEM integration. Implement and manage backup/recovery solutions and participate in disaster recovery planning/testing. Cloud and SaaS Support Manage hybrid environments involving Azure , AWS , or Google Cloud platforms. Support cloud-based storage, identity, and SaaS applications beyond Microsoft (e. g. , Zoom, Slack, Atlassian). End-User and Tier 2/3 Support Provide escalated support for desktops, software, network connectivity, and account access. Collaborate with helpdesk and engineering teams to address recurring issues and implement root cause fixes. Documentation and Process Improvement Maintain up-to-date system/network documentation, runbooks, and change logs. Identify opportunities for automation, optimization, or standardization across the IT environment. Basic Qualifications Bachelor s degree in computer science, Information Technology, or related field. 3-5+ years of experience in IT systems/network administration with significant Microsoft exposure. Windows Server, Active Directory, Azure AD, Microsoft 365 Cloud platforms like Azure, AWS, or GCP Endpoint management tools like Intune, or Jamf (for Mac) Preferred Qualifications VMware or Hyper-V Linux systems Cisco CCNA (LAN/WAN/VPN management) Work Environment Must be comfortable supporting global teams and working in PST or overlapping time zones when required. Why Gruve At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you re passionate about technology and eager to make an impact, we d love to hear from you. Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.

Experience Experienced as a team lead role/service management of at least 5 years in NCR preferably in audio-visual helpdesk coordination Qualification- 3 Years Diploma/any bachelor's degree BE/Btech) preferred : Electronics/Electrical/ Electronics& telecommunication/computer science background Certifications: Certified by AVIXA or OEMs like Crestron/Cisco-VC/Switching/Wireless LAN/LG/Samsung/Poly Communication - English, Hindi/native Gender: Male Position Location -Noida Workday : 6d working, 9.30am-6.30pm (Mon-Sat) Travel requirement: As needed basis, must have own conveyance (bike/car) Budget : 6-10LPA CTC Software skills required : Strong Excel skills (charts, filter, sort, vlookup, etc), knowledge of CRM tools (Jira, etc) Key Skills: - Lead a team of 5-10 field and resident customer service engineers, service coordinators on a Pan India basis - NCR, Mumbai, Chennai, Bengaluru, Pune etc. Will be responsible to achieve highest customer satisfaction by meeting and exceeding service level agreements and customer expectations. He will also plan spares and standby equipment inventory, monitor spares consumption, meet customers for service feedbacks, connect with Brands/OEMs for technical support and RMAs (Return Merchandize authorization) during and outside warranties. He shall also be responsible for site surveys, BOQs (Bill of Quantity) for existing customers expansion needs and travel across locations on need basis. Will achieve timely customer AMC contracts renewals/signing up for AMCs post warranty. He may be required to render adequate technical assistance for break-fix calls/upgrades of software etc. Will report to VP Business/CEO Must have serviced enterprise/MNC customers with rooms exceeding 100+ and handled VC solutions and Cafeteria/Townhalls AV Must have basic programming (C++) skills

Role- Oracle Fusion HCM Functional Consultant Experience- Minimum 7 years Work Mode- Hybrid Preferred candidate profile 1. The candidate is expected to have 8 - 10 years of expert domain knowledge in HCM covering the hire to retire cycle. S/he must have been a part of at least 5 end-to-end HCM implementations of which at least 2 should have been with HCM Cloud. 2. The candidate must have expert working experience in 1 or more of these modules along with the Core HR module Benefits/US Payroll/ Benefits/OTL/ORC/Talent/Security/Helpdesk 3. In-depth understanding of HCM Cloud business process and their data flow. 4. The candidate should have been in client facing roles and interacted with customers in requirement gathering workshops, design, configuration, testing and go-live. 5. Should have strong written and verbal communication skills, personal drive, flexibility, team player, problem solving, influencing and negotiating skills and organizational awareness and sensitivity, engagement delivery, continuous improvement and knowledge sharing and client management. 6. Good leadership capability with strong planning and follow up skills, mentorship, Work Allocation, monitoring and status updates to Project Manager 7. Assist in the identification, assessment and resolution of complex functional issues/problems. Interact with client frequently around specific work efforts/deliverables 8. Candidate should be open for domestic or international travel for short as well as long duration. Interested Candidates can mail on jasleen@hiresquad.in or Call 8766331528

Skills:- Active Directory, Office 365, MS outlook Grad with 1 yr in International Voice CTC:-Upto 4 LPA Working Days 5 days working, 2 days rotational off Location:- E. City Bangalore Cab :-Both side(hiring zone) Notice:- Immediate contact 9257655181

Greetings from CBRE! We are thrilled to announce exciting job opportunities to join our Fortune 500 organization! The selected candidates will get a wonderful opportunity to work for one of the largest Why CBRE? At CBRE, we believe in fostering a dynamic and inclusive work environment where your skills and talents can truly shine. We are committed to excellence and innovation, and we are looking for passionate individuals to join us in our upcoming projects. Job Location: Chennai (Ramapuram, Porur) Experience Required: 2 to 15+ Years Positions Open: Shift Engineer - Electrical : Diploma / BE in EEE with a minimum of 3 years of experience. Asst Manager / Deputy Manager - Electrical : Diploma / BE in EEE with a minimum of 15+ years of experience. Soft Services Manager : Minimum of 10 to 15 years of experience. Helpdesk Executive / Customer Care Executive : Diploma / Any graduate with a minimum of 2 to 4 years of relevant experience. Fire Safety Officer: Diploma / Any graduate with a minimum of 1 to 2 years of relevant experience. HSE - Safety Executive : Diploma / Any graduate with a minimum of 2 to 4 years of relevant experience. HSE - Safety Manager : Diploma / Any graduate with a minimum of 10 years of relevant experience. Security Manager : Diploma / Any graduate with a minimum of 7 to 10 years of relevant experience in handling overall physical security operations. Asst Manager / Deputy Manager - Elevators: Diploma / BE in EEE with a minimum of 5 to 10 years of experience in elevators operations and maintenance. Kindly walk into the CBRE Chennai office only if you are: A graduate/Diploma holder (at least 13 years of education) Have relevant job experience as per the levels defined in the roles above Carry details of previous employment if you are an ex-CBRE employee Date: 14th June 2025 (Saturday), only between 10:00 AM - 1:00 PM Interview Venue: DLF Cybercity IT Park CBRE Property Management Office, Block 5, Ramapuram Chennai. Landmark: Next to L&T Campus

About Us: You & I Consulting We are proud to have helped candidates land roles with 64+ leading MNCs across India. We're now hiring for a high-impact international voice process role with a global MNC in Hyderabad. If you have international chat or voice experience and are ready for your next career move read on! Hiring is for World's Largest Organization - Hurry ! Location :- Hyderabad Working Model - Work from Office (5 days) Shifts - Rotational Shifts Calling - International Voice Support To Apply - HR Specialist: - (swagata- 9609667716) Or share the resume in WhatsApp Education:- 10+2 and above Fresher / Exp. both are welcome Experience-0-6 Years *CTC- 3Lpa to 4.5 Lpa *Allowances - Night shift allowance - 3k *Performance based incentives * 2-way cab( within transport limits) Work Mode :- ONLY WFO (Work From Office) *Do Call Our HR Specialist For Scheduling The Interview (Call Or WhatsApp now) - (Swagata- 9609667716) How to Apply / Schedule an Interview: Send your details via WhatsApp or Call : Swagata ( 9609667716 ) in the following format: Full Name: Mobile Number: Email Address: Highest Qualification: Total Experience: Current Organization: Preferred Location: Current CTC: Expected CTC: Notice Period: Note: If the line is busy, please drop a WhatsApp message and we will get back to you at the earliest. Referrals Welcome! Know someone who fits the bill? Share this post and help them grow their career! You & I Consulting Your Career Growth Partner