2747 Helpdesk Jobs - Page 2

Were seeking a proactive and technically skilled IT Support Specialist to join our growing technology team This individual will provide Tier 12 support for our internal users, manage identity and access workflows through Okta, and support IT operations through JIRA The ideal candi is resourceful, detail-oriented, and thrives in a fast-paced environment What you will do: Provide day-to-day technical support to employees via chat, email, and ticketing systems Manage identity and access provisioning using Okta, including onboarding, offboarding, and role-based access Triage, track, and resolve IT tickets using JIRA, ensuring timely and accurate resolution Support company hardware (primarily Mac...

We are seeking a detail-oriented and highly organized FTE Helpdesk Specialist to support the operational and administrative needs of our full-time engineer (FTE) workforce This role is critical in managing day-to-day FTE logistics, including attendance tracking, timesheet verification, payroll coordination, and escalation handling The ideal candi will also act as a liaison between field engineers and internal teams, including program management, billing, and HR, to ensure streamlined communication and efficient service delivery Key Responsibilities Oversee and manage daily attendance, work schedules, and job assignments of FTEs Ensure accurate and timely submission, review, and processing of...

About The Role Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro¢??s Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard ...

About The Role Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro¢??s Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard ...

About The Role Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro?¢????s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per ...

About The Role Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro¢??s Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard ...

About The Role Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro?¢????s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per ...

About The Role Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro?¢????s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per ...

About The Role Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro?¢????s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per ...

About The Role Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro¢??s Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard ...

About The Role Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro¢??s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW...

About The Role Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro?¢????s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per ...

About The Role RoleService Desk Analyst L1 B1 (Male candidates only) LocationClient location – Hinjewadi Phase 1, Pune. 24*5 with self-travel Job Responsibilities: Provide assistance and support to users with L1 Type of queries/issues. Provide single Point of Contact (SPOC) for assistance with IT Services under scope. Monitor and respond quickly and effectively to requests received through the IT Helpdesk system. Follow standard help desk procedures. Log IT related (incidents, service requests, events) from users received through phone, mail, or employee self- service. Recording, tracking, and updating incident information in Service Now. Respond to requests for technical assistance in perso...

About The Role Do RESPONSIBILITIES ¢?¢ Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs ¢?¢ Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved ¢?¢ Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. ¢?¢ Coordinating with the respective SMEs for speedy resolution of the Major Incident ¢?¢ Ensuring the Major incident is resolved within the SLAs agreed with the Customer ¢?¢ Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. ¢?¢ Cond...

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful a...

Overview This position is open for experienced professionals in the field of software testing. You will be working with an amazing team and will have tremendous opportunities to learn and grow quickly. We are looking for Quality Analyst to work on our product Faveo HELPDESK Who are we looking for 1 to 3 years of prior experience in QA Proficient in Software testing Role & responsibilities Review Faveo in terms of UI, usability etc. Web security testing Performance testing Write manual test cases Test the web, mobile application manually Test the web, mobile application using open source testing tools Document the test result We use Github for issue management Technologies you will work on Ma...

About the Position Our Client Support Associates work to help advocate and troubleshoot for FiscalNote s platform. They are the first line of defense for client feedback and are integral in identifying issues, discussing enhancements, and keeping clients happy. White glove service is the name of the game, and it s up to our Client Support Associates to ensure that at the end of every interaction, clients are resolute in their decision to partner with FiscalNote. About the Client Support Team The FiscalNote Client Support team is dedicated to providing a holistic, supportive experience to our clients. From onboarding to crafting strategic best practices to comprehensive technical support, the...

About the Position Our Client Support Associates work within Client Success to help advocate and troubleshoot for FiscalNote s platform. They are the first line of defense for client feedback and are integral in identifying issues, discussing enhancements, and keeping clients happy. White glove service is the name of the game, and it s up to our Client Support Associates to ensure that at the end of every interaction, clients are resolute in their decision to partner with FiscalNote. About the Client Support Team The FiscalNote Client Support team is dedicated to providing a holistic, supportive experience to our clients. From onboarding to crafting strategic best practices to comprehensive ...

A Technically qualified resource to lead a site for FM delivery and smooth running of operations. Provide administrative support to the Facilities Management team at assigned Facilities. To ensure timely and accurate completion FM reports pertaining to assigned Facilities. Be accessible for escalation of all FM related issues. Oversee the Helpdesk work process. Provide management advice to Helpdesk operators for escalated issues Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift Oversee the Front Office function. Ensure visitors are promptly attended by the Front Office Executives (FOE). Take rou...

Responsibilities: * Manage help desk operations & ticket handling * Ensure timely spares planning & delivery * Oversee service coordination & customer support * Maintain high levels of customer satisfaction Health insurance

Looking for a skilled Helpdesk Senior Associate to join our team in Bangalore. The ideal candidate will have 3-5 years of experience and strong troubleshooting skills, with the ability to work independently within a diverse global team. Roles and Responsibility Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. Record, update, and escalate support issues to the next level in a timely manner. Support all IT onboarding activities for end-users. Collaborate with internal IT Teams on system testing, integration, and maintenance. Engage in discovering new IT business tools to support our business users and internal ...

JD: Strong troubleshooting skills, bug finding, and resolution. Ability to work independently within a diverse global team IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment) Knowledge in First Level Support for Business applications such as Oracle, Workday, BI, Agile, etc. Knowledge in Desktop Support Familiar with ITIL Concepts and Processes. Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS PowerPoint etc. In these roles you will be responsible for: Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes Record, U...

The Helpdesk will serve as the front-line technical support for VirtuHost’s UK and global clients, handling incidents and service requests, managing user support across hardware, software, network and telephony systems, and escalating appropriately.

Job Opening: Phone Banking Officer (Bank Payroll) Location: Andheri / Thane / Noida Shift: Day Shift | Work from Office Salary: Up to 5 LPA (Based on Interview) Process: Inbound / Outbound Graduates (Freshers can apply) Call 9773553319 Simran Required Candidate profile Handle inbound and outbound customer calls professionally Assist customers with account queries, transaction details & basic banking services Escalate unresolved issues to the appropriate department Perks and benefits Bank Payroll Bonus Many more

Hiring for Multiple Roles! Phone Banking Officer Customer Relationship Manager Service Assurance Manager Escalations Manager Video KYC Officer Virtual Relationship Manager Personal Banker on Call Apply Now Call: 9773553319 Simran Required Candidate profile No Field Job! Work from the bank’s own contact center handling customer queries over the phone. Knowledge of banking processes, credit cards, insurance, or mutual funds is a plus. Visit: www.hyfly.in