1495 Helpdesk Jobs - Page 13

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks. Required Qualifications Education...

The Help Desk Analyst, as part of the IT Infrastructure and Technology team, will be responsible for managing all the day-to-day issues that arise from internal employees as it relates to their hardware, software and connectivity. The Analyst will work out of the newly established Bangalore, India office and will collaborate with other Help Desk Analysts and offices to ensure all issues are managed and resolved appropriately. The successful candidate is expected to: Respond to requests for technical support assistance in person, via phone or through electronic submissions. Ability to diagnose and remediate technical hardware and software issues. Support the new hire onboarding process by iss...

Hiring for SAP Business Object (BO)-chennai bangalore hyderabad Administration of servers, SAP Business Objects 4.0 Platform, Data Services ETL, Tomcat web servers, Reports, and Dashboards. - Managed multiple application environments including Dev, QAT, UAT and Production. Support the continuous integration and release process of in-house, micro-service-based cloud environments. - Review proposals for new product/project architecture and ensure it meets the standards of the Application Operations team. Offer suggestions for best solutions and best practices. - Understanding of IT Service Management or experience working on/with a helpdesk

Why you will love this opportunity as a Senior Helpdesk Engineer at Civica This role is your chance to take on stimulating challenges in a fast-paced, global organization. You ll lead and guide entry-level team members, contribute to the largest segment of our helpdesk operations, and grow your skills in a collaborative environment that thrives on innovation, creativity, and continuous learning. In this role, youll be responsible for helping to resolve and manage cases that come through the Enterprise IT Helpdesk. Additionally, youll have the chance to provide training, coaching, and encourage knowledge sharing among team members to boost everyones skills. Were looking for someone who can de...

Revolutionare Sustainable Services is looking for Helpdesk Executive to join our dynamic team and embark on a rewarding career journey Assisting with the preparation of operating budgets, financial statements, and reports. Processing requisition and other business forms, checking account balances, and approving purchases. Advising other departments on best practices related to fiscal procedures. Managing account records, issuing invoices, and handling payments. Collaborating with internal departments to reconcile any accounting discrepancies. Analyzing financial data and assisting with audits, reviews, and tax preparations. Updating financial spreadsheets and reports with the latest availabl...

What you get to do in this role: Perform initial triage of customer cases with documented solutions and/or workarounds, answering support queries via phone or ServiceNow CRM in a timely efficient manner. You will be escalating to internal or external support resources and Subject Matter Experts when necessary. You will be supporting users in the use of the ServiceNow platform by providing necessary advice and/or walk-through. Identify self-service documentation gaps and create Knowledge Base Articles to help the customer. You will provide support for ServiceNow customers by managing multiple cases daily. You will assist peers with their cases. You will participate in User Acceptance Testing ...

Training program spanning 6 months to get you ready for this client-facing FinTech role Exposure to the largest domestic and global financial institutions across Investment Management and Investment Banking Responsibility for owning a multimillion-dollar book of accounts within the first 12 months Opportunity to become the lead consultant on tech projects that hold up our superfund and asset management industry Competitive starting salary with extra Perks not limited to; free lunch, a stocked fridge & pantry, private health care, Social Events Opportunity to lead, contribute or attend meaningful Corporate Social Responsibility Programs What Youll Do Client Solutions Associates begin their ca...

Oversee the operational delivery of a large group covering multiple lines of business or domains. Understand the drivers of the supported business and identify ways GSD can contribute. Collaborate with the project relationship manager to explore business opportunities and assess project impacts, making appropriate recommendations. Set the agenda for future improvements and growth with onshore and offshore teams, managing change effectively. Champion improvement programs, conduct progress reviews, and remove obstacles. Manage client expectations regarding operational readiness, ensuring all requirements for go-live are identified and met on time. Effectively manage risks and foster a culture ...

Act as the initial point of contact for end users via telephone, email, or the ticketing system. Able to Provide technical support to Internal users situated in remote locations by diagnosing and resolving issues related to Software, Hardware, Networking and other day to day basis Tools. Also drive the issue until resolution. Maintain consistent and timely communication with users regarding the status and resolution of their support tickets. Expertise in troubleshooting MacOS and Windows platform issues. Excellent in providing technical support to users over Zoom or Slack when required. Able to communicate with APJ, EMEA and USA region employees. Experience on managing tools ensuring user pr...

Position : Associate- Helpdesk Support Location : Bangalore Reporting to : Manager Salary Range : 2.74LPA- 4LPA Overview: As an Associate- Helpdesk Support, you will be responsible for providing comprehensive assistance to senior employees at the client's place, managing their queries, and ensuring smooth operations during health checks on weekends. You will be the primary point of contact for senior staff, offering technical support, troubleshooting assistance, and ensuring their overall satisfaction with our services. Responsibilities: On-site Support: Travel to client offices to provide on-site assistance to senior employees. This includes resolving technical issues, setting up equipment,...

Roles and Responsibilities: Manage HRO (Human Resource Operations) team to ensure efficient query handling, ticketing, and case management. Provide expert-level support to clients on various HR processes such as recruitment, employee data management, benefits administration, etc. Develop and implement effective strategies for improving customer satisfaction through timely resolution of queries and issues. Collaborate with other departments to resolve complex HR-related matters that require coordination across multiple teams. Job Requirements : 10-15 years of experience in BPO/Call Centre environment with a focus on HR Support Services. Excellent understanding of various processes of core HR ...

Roles and Responsibilities : Manage HRO (Human Resource Operations) team to ensure efficient query handling, ticketing, and case management. Provide expert-level support to clients on various HR processes such as recruitment, employee data management, benefits administration, etc. Develop and implement effective strategies for improving customer satisfaction through timely resolution of queries and issues. Collaborate with other departments to resolve complex HR-related matters that require coordination across multiple teams. Job Requirements : 10-15 years of experience in BPO/Call Centre environment with a focus on HR Support Services. Excellent understanding of various processes of core HR...

Job Description Form Position :IT -Global Service Desk Location : Pune GENERAL DESCRIPTION Answering tickets from internal users logged via ITSM tool and telephone with regards to the issue or request they have raised. Ensure incidents and requests are accurately categorized, logged, assigned, tracked, and responded to in a timely manner, in line with agreed SLAs, provision of timely communications and maintenance of ownership until closure. Collaboration with various teams & stakeholders. Identify service improvement opportunities along with the leads. Further development and maintenance of existing knowledge database. Participates in assigned projects. Flexible working on weekend, which wo...

Hiring for Technical Support voice Process Grad Min 1 yr International Technical Support Salary upto3-4 LPA 5 Days Working Both Side cab Location-Pune || Bangalore *Immediate joiner* contact- 8448387768(Sakshi) Email - sakshitiwari.img@gmail.com

India Work from Office Competitive Salary & Benefits Role Overview "NTT DATA- Helpdesk Associate - Looking for Immediate Joiners- Coimbatore Location" Role & responsibilities Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes. Record, Update and Escalate Support issues to the next level in a timely manner. Support all IT onboarding activities for end-users • Work with our internal IT Teams on system testing, integration and maintenance. • Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team. Seek, Suggest, Evaluate and implement process and Technology improvem...

1. Partner with senior leaders to define and implement long-term service strategies that align with the organisations goals. 2. Actively participate in functional leadership team meetings, sharing insights and partnering on solutions and business change implementations. 3. Tailor service experiences based on business models and stakeholder needs to personalize interactions. 4. Develop a roadmap for service management that includes key milestones, resource allocation, and performance metrics. 5. Take ownership of timely and accurate service performance by monitoring, reporting, and governance. 6. Analyze periodic performance, identify triggers for KPI/SLA misses, and strengthen controls to in...

Reveleer Global Capability Center is looking for Desktop Support Engineer/IT Helpdesk Engineer to join our dynamic team and embark on a rewarding career journey Responding to client support requests. Contacting clients to find out the nature of the problem. Traveling to the clients location or connecting via a remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. Providing basic training in computer operation and management. Completing job reports and ordering supplies.

Revolutionare Sustainable Services is looking for Admin Execuitve to join our dynamic team and embark on a rewarding career journey Responsible for managing the day-to-day administrative tasks Provides support to employees, customers, and visitors Responsibilities:1 Manage incoming and outgoing mail, packages, and deliveries 2 Maintain office supplies and equipment, and ensure that they are in good working order 3 Coordinate scheduling and meetings, and make arrangements for travel and accommodations as needed 4 Greet and assist visitors, and answer and direct phone calls as needed Requirements:1 Experience in an administrative support role, with a track record of delivering high-quality wor...

Willing to work in Night Shift. Diagnose and troubleshoot a broad array of network, and other technical issues that would require a basic understanding of hardware and software. Complete primary intake and initial triage of incoming calls. Provide excellent customer service through empathy, friendly demeanor, and following established quality assurance process Input quality data in ticketing system, Salesforce. Research hardware and software problems defined by customers and provide diagnosis and resolution Perform basic walkthrough of configuration with the customer Understand escalation process and perform escalation process in a timely manner Actively participate in team meetings to provi...

Receive, process and verify invoices. Maintain master data for external suppliers. Follow up on approval of supplier invoices. Maintain accurate records of transactions. Continuing improving the process for handling supplier invoices & payments. Maintain/Update manual, workflow and process description. Handling Expense reports. Handle TDS certificates Performing ad hoc tasks as needed. This is your team You will be part of our Global Accounting team and working with the other members of our Finance Team. The Finance team is around 18+ people where most are working out of our HQ in Aarhus, Denmark, with a good mix in gender and age. Who we are looking for We are seeking an Accounting Assistan...

Machine Installation Commissioning: Install commission digital printers in order to initiate smooth functioning. Service Call Reporting: Attend Break down calls. Call resolution for Service calls, call escalation if not resolved in time. Provide remote on-site support to the team. Activity Reporting to helpdesk in order to update, Conversion of customer to AMC, preparation, and implementation preventive maintenance schedules Machine Maintenance / breakdown: Timely Service to customers in order to ensure minimum down time and effective performance of the machines. Technical Support for Sales: Tech inputs for sales team Customers in order to help them in closure of sales. Spares Management: Pr...

Location : Lower parel Create and assign service tickets to appropriate technicians or teams for resolution Monitor and respond to IT support tickets in a timely manner Provide excellent customer service and ensure a positive user experience Team Management Adhere to established service level agreements and response times for service requests Vendor management for Service support Asset Inventory / Vendor Coordination Verbal / Written coordination with internal teams Periodic MIS reports preparation Daily / Weekly / Monthly call report prepare (Engineer wise / Category wise / Location wise ) Report prepared in excel with pivot table and chart wise data Interested can mail their Cv to albina.s...

About Us: Access is a global leader in information management solutions, offering comprehensive services across the entire document and records management lifecycle. From secure offsite storage for paper and digital records to advanced software for privacy, retention, and document management, Access enables organizations to protect, govern, and maximize the value of their information. Our end-to-end services include backfile imaging and digital delivery, scanning and digitization, business process automation, and secure destruction, purges, shredding and data archiving. Function: IT About the Role : Job Summary We are looking for a proactive and experienced Helpdesk Team Leader to oversee an...

About Us: Access is a global leader in information management solutions, offering comprehensive services across the entire document and records management lifecycle. From secure offsite storage for paper and digital records to advanced software for privacy, retention, and document management, Access enables organizations to protect, govern, and maximize the value of their information. Our end-to-end services include backfile imaging and digital delivery, scanning and digitization, business process automation, and secure destruction, purges, shredding and data archiving. Function: IT About the Role : Job Summary We are looking for a proactive and experienced Helpdesk Team Leader to oversee an...

Key Responsibilities: Provide L2 technical support to global employees, with a focus on European & Indian users. Troubleshoot and resolve complex issues related to: M365 Suite (Outlook, Teams, OneDrive, SharePoint, etc.), Operating Systems: Windows 10/11, macOS, and Linux, Microsoft Intune, Microsoft Defender for: Handle remote troubleshooting via tools such as TeamViewer Administer and troubleshoot issues related to: Active Directory (AD) and Entra ID, Meeting room hardware, AV equipment, and printers Ensure timely resolution within SLA/SLO, escalate appropriately where needed. Monitor system alerts, take proactive actions, and ensure timely resolutions. Perform daily shift handovers, inclu...