903 Helpdesk Jobs - Page 13

WNS Global Services Inc. (NYSEWNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the groups over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide. Our mission as an organization is guided by our CIRCLE of ValuesClient First, Integrity, Respect, Collaboration, Learning, Excellence. Converting Requisition to PO (Manual) Invoice processing, (2 way & 3 way matching) Vendor setup / modify existing vendors Payment Scheduling and monitoring AP Close / Schedule activity Helpdesk T&E Audits Efficient query management and resolution as defined by the Process Escalation to the supervisor for issues that cannot be handled basis materiality Prepare process related reports Prioritization of tasks e.g. escalated query handling Resolve queries having Inter team dependencies e.g. Invoice Status, Payments etc. Qualifications B.Com /M.Com / BBA / MBA Additional Information Oral communication English as a first language. Able to communicate with all customers and team members in a professional and confident manner Written communication able to communicate through email with clear and complete instructions/responses in a timely fashion (see department flextime and WFH policy for email timeliness and expectations) Willingness to build and maintain cooperative working relationships with community and divisional team members Proficient in MS Word, Excel and Outlook

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Customer Technical Support Good to have skills : Linux/Unix Desktop Management, Windows ScriptingMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. A typical day involves collaborating with various teams to ensure seamless service delivery, troubleshooting issues, and implementing solutions to enhance operational efficiency. You will engage in proactive monitoring of systems, ensuring that all services are running optimally and addressing any potential disruptions before they impact users. Your role will also include documenting processes and contributing to continuous improvement initiatives, fostering a culture of excellence within the team. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of operational procedures to enhance service delivery.- Engage in training and mentoring junior team members to build a knowledgeable team.- Analyze and resolve technical user problems (No forwarding of problems)- Ensure incident information is recorded completely as well as the resolution- Handout and receive returned hardware (Mobile Phone, Laptop, Tablet, ...) incl. user support during device initialization / user training- Presenting new hardware on different occasions to different user groups- First level support of AV Hardware incl. troubleshooting, regular check-ups (incl. replacement in case of need) in conference rooms. Technology basis is Microsoft Teams Rooms, Teams Panels, connected peripherals and displays, control processors, digital audio processors, microphones, speakers and cameras from different vendors. Current hardware is mainly from vendors like LG, Newline, Crestron, Lenovo, Biamp, Jabra, Foohn and Huddly.- Setup of new devices or returned device- Ownership and responsibility of User satisfaction- Representing Corporate IT to ensure a one of a kind user experience- Support projects and initiatives- Create and review statistical information - Accountable for our local hardware management Professional & Technical Skills: - Must To Have Skills: Proficiency in Customer Technical Support.- Good To Have Skills: Experience with Windows Scripting, Linux/Unix Desktop Management.- Strong problem-solving skills to address technical issues effectively.- Ability to communicate technical information clearly to non-technical stakeholders.- Experience with monitoring tools to ensure system performance and reliability.Experience in providing IT-Support (User Helpdesk 1st & 2nd Level) - Excellent Windows 11, MS-Office and other Microsoft products knowledge- Experience in working with Linux - Experience in working with and supporting end user devices (notebooks, tablets, Mac, iPad) - Experience supporting iOS & android mobile devices - Experience with SAP ticket system and remote tools Additional Information:- The candidate should have minimum 3 years of experience in Customer Technical Support.- This position is based at our Hyderabad office.- A 15 years full time education is required.- Excellent English language communication skills (Verbal and Written), additional language skills, German, French, Czech, would be beneficial Qualification 15 years full time education

JD For VIP Support: - Good communication skills with Min of 3 to 4yrs of experience in Desktop Support Role Must have experience in handling VIP User issues either through remotely or interact personally and troubleshooting through diagnostic techniques and increase FCR Strong Technical knowledge in supporting End user issues on Hardware, Win OS, MAC OS, Messaging, Applications, Outlook 365, AD etc. Knowledge on SCCM, Antivirus, Encryption Software Provides Level 3 support associated with the standard workstation Software image(s), base Software components, Hardware devices and components that comprise the standard desktop Hardware. Must have worked in any IT ticketing tool and know about ticket priorities and SLA Focus on building good working relationships within the team and other Resolution Groups Knowledge on LAN, Network Monitoring, about VLAN, WLAN and knowledge on Network monitoring tool L1 knowledge on Routing & Switching Remain well versed in help desk policies, procedures, standards and documentation All High Severity Incidents are directly assigned to Level 2/Level 3 teams to minimize downtime. Experience working in Remote Support Tool, ITSM Ticketing Tool, Corporate Technology

Position Title Manager Workplace Operations Function/Group Global Shared Services (GSS) Location Mumbai Shift Timing 11 am to 8 pm Role Reports to Sr.Manager-Workplace Operations Remote/Hybrid/in-Office In office ABOUT GENERAL MILLS We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and H agen-Dazs, we ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell. How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out http://www.generalmills.com General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people. With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS). For more details check out https://www.generalmills.co.in We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow. JOB OVERVIEW Function Overview Real Estate & Facilities Management is a function which creates safe and employee friendly workplace solutions. This ream is focused on keeping employee experience at the center driving world class service offerings to enable employee friendly workplace, food, transport, logistics, security, business continuity, health& wellness, engineering and infrastructure. The function has diverse support groups that work cohesively in creating world class employee experience, ensuring adherence to global workplace standards as well as complying with local regulatory & compliance requirements. For more details about General Mills please visit this Link Purpose of the role The Soft Services Manager is responsible for overseeing and managing non-technical services within the organization, ensuring high-quality service delivery and operational efficiency. Key functions include: Supervising Upkeep & Hygiene, Helpdesk, Inventory Management, Food & Beverage Services, Concierge & Couriers, Front of the House Operations, Horticulture & Pest Management Services, Waste management and other support services. Managing service contracts and partner relationships to ensure compliance with service level agreements (SLAs). Monitoring budgets and ensuring cost-control. Conducting regular performance evaluations and implementing improvements as necessary. Ensuring adherence to contractor health, safety, and environmental compliances. Addressing customer feedback and fostering positive client relationships. KEY ACCOUNTABILITIES Oversee and manage soft services, including Upkeep & Hygiene, pest control, waste management, landscaping, F&B Services, Helpdesk, front office, and mailroom services. Develop and implement standard operating procedures (SOPs) for all soft services to ensure consistent delivery. Indent monthly requirements for Soft services as per the months budget Responsible for the management and coordination of all soft services contractors. Monitor vendor performance against agreed SLAs (Service Level Agreements) and KPIs. Conduct regular audits and evaluations of service providers to ensure compliance and quality. Track expenses and optimize resource allocation without compromising service quality. Act as the primary point of contact for clients or tenants regarding soft services issues. Identify opportunities for innovation and process optimization within soft services. Stay updated on industry trends and implement best practices to enhance service delivery. REQUIRED QUALIFICATIONS Bachelors degree in Facilities Management, Hospitality, Business Administration, or a related field. 7+ years in facility management, with a focus on soft services. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Inventory Management & control. Proficiency in negotiation and vendor management. Excellent communication and negotiation skills with clients, vendors, and team members Strong problem-solving and decision-making skills. Knowledge of digitalization & automation shall be added advantage Skills Required- Hard skills: 1.Time Management: Ability to accurately estimate the amount of time needed to complete tasks and manage resources accordingly 2.Organizational Skills: Capacity to plan, prioritize, and manage multiple tasks simultaneously 3.Risk Management: Capacity to identify, assess, and manage potential risks 4.Communication Skills: Proficient verbal and written communication abilities 5.Negotiation Skills: Ability to use persuasion and persuasion tactics to reach mutually beneficial agreements 6.Problem Solving: Capacity to analyze and resolve issues quickly and effectively 7.Team Leadership: Proven track record of leading a successful team 8.Budget Management: Ability to create, monitor, and adjust budgets to meet project needs Soft skills: 1.Excellent Communication Skills - Ability to clearly and effectively communicate with team members, stakeholders, and customers 2.Organizational Skills - Capacity to manage multiple tasks and prioritize work 3.Interpersonal Skills - Capacity to work effectively with others in a collaborative environment 4.Problem Solving Skills - Ability to identify solutions to complex and challenging issues 5.Leadership Skills - Capacity to guide and direct team members to successfully accomplish goals 6.Time Management Skills - Capability to plan and manage resources to ensure timely completion of projects 7.Decision-Making Skills - Ability to evaluate options and make sound decisions 8.Adaptability - Capability to adjust to changing circumstances and requirements

Skill required: NA - Solution Architecture Designation: Solution Enablement Senior Manager Qualifications: Bachelor of Arts Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Proposal creation:Participating in RFP/RFI process and developing winning solution for HRO domain collaborating as a key member of the HRO solution team supporting Value Design / Vertical / Sales teams to represent the solution offering to the client.Solution Design:Demonstrate thorough understanding of the HRO domain and diagnose the challenges, risks and requirements to further translate them into optimal solution. Understand and translate client requirements into a solution offering, solution plan, proposal and cost estimate leveraging standard processesProcess Consulting:Undertake consultative assignments working with clients stakeholders at their location advising them on business pain points and problems. Perform Discovery Assignments for clients through leveraging tools and frameworks for identifying areas for outsourcing and process transformation using a consultative approachDesign, implement and direct a solution architecture to address specific problems and requirements, usually through the application of technical, business process and/or industry knowledge. What are we looking for Brings HRO domain relevance in all pursuits and business conversations with the client organizationsExposure to RFX Process, Timelines, Sections, Solution development, RFP responseHas deep HRO domain knowledge to identify opportunities, white spaces existing in the industry.Interprets and translates business requirements into solutions that can be taken to the marketWell versed in Hire HR Outsourcing Solution development for functions like Payroll, Recruitment & onboarding, Benefits Administration, Learning & Development, Workforce administration, HR Helpdesk, HR Analytics etc.Knowledge of solution based on Hire-to-retire Platforms and experience in developing solutions with Platform will be an added advantageRevenue Growth:Drive revenue growth through reactive and proactive pursuits:Outlining win themes, architecting right solution, articulating domain flavor in RFX responses and formulating deal commercial constructMarket Visibility:Creating PoVs, bringing about Thought Leadership from knowledge of Domain and IndustryCommercial Constructs:Understands various commercial models and their implications; devise commercial constructs to best suit nature of work and client requirements. Clearly define the model and inputs required to create commercial construct based on the identified needs of the client, quantifying and articulating innovative feasible business solutions to cater to their needs - Preparing the commercial model estimates working with Enterprise Services, Service Delivery, Technology, Transition and Pricing to deliver the defined scope of services. Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Bachelor of Arts

Hiring For Oracle Cloud HCM Functional Consultant Module- OTL//US Payroll/Compensation//Talent Management//Benefits//ORC//Help Desk//Security Hybrid Opportunity Looking for candidates with max 1 Month of notice period or Immediate Joiners Location- Delhi, Bangalore, Hyderabad, Chennai, Mumbai, Kolkata, Gurgaon, Noida 1. The candidate is expected to have 6 + of expert domain knowledge in HCM covering the hire to retire cycle. S/he must have been a part of at least 7 end-to-end HCM implementations of which at least 3 should have been with HCM Cloud. 2. The candidate must have expert working experience in Compensation//US Payroll//OTL //ORC// Learning //Benefits//Help desk//Security Modules. 3. In-depth understanding of HCM Cloud business process and their data flow. 4. The candidate should have been in client facing roles and interacted with customers in requirement gathering workshops, design, configuration, testing and go-live. 5. Should have strong written and verbal communication skills, personal drive, flexibility, team player, problem solving, influencing and negotiating skills and organizational awareness and sensitivity, engagement delivery, continuous improvement and knowledge sharing and client management. 6. Good leadership capability with strong planning and follow up skills, mentorship, Work Allocation, monitoring and status updates to Project Manager 7. Assist in the identification, assessment and resolution of complex functional issues/problems. Interact with client frequently around specific work efforts/deliverables 8. Candidate should be open for domestic or international travel for short as well as long duration. Interested candidates can mail their cv at jasleen@hiresquad.in or call at 8766331528

Level L3 Communication Good Email Good Experience Range 5-7 Years Required Skills Set Very Good Communication skill, Fluent in English,Very good skill in MS Excel, PPT, word,Ensure Daily Operations managed with excellence like call response TAT, quality of response by Helpdesk Agents, Ticket logging quality monitoring and improving, plan and prioritize calls based on criticality, assuring IMAC filled for all the case etc. , Assure No misbehave with users by team, regular audit of IVR calls and share the reports, Prepare and provide daily, weekly and Monthly MIS, Ensure tickets are closed within the given SLA.Team Leader must have excellent communication skills, soft skills, To ensure for proper hand over / take over process at the time of any of his team member joins / leaves Havells, Participate in Major Incident and problem management, Must resolve escalated calls informed by centralized helpdesk and resident engineer, as the same time responsible to make sure engineer are able to resolve calls Salary Range 30000-35000 Qualification Graduation Certification Any Technical Certificate (e.g. Hardware Networking Course, Computer course, MCSE, CCNA) Technical Question Can you describe your leadership style and how you have successfully managed a service desk team in the past How do you handle performance evaluations and provide constructive feedback to team members What strategies do you use to motivate and engage your team, especially during peak times or challenging projects How do you prioritize and delegate tasks to ensure your team meets its goals and service level agreements (SLAs) Can you provide an example of a time when you had to resolve a conflict within your teamHow did you handle it What is your experience with the tools and technologies commonly used in a service desk environment, such as ITSM platforms (e.g., ServiceNow, JIRA) Can you describe a particularly challenging technical issue you helped resolveWhat was the issue and what steps did you take to solve it How do you stay updated with the latest trends and technologies in IT service management What is your approach to ensuring your team follows best practices in cybersecurity and data protection How do you ensure your team provides excellent customer service, even under high-pressure situations Can you give an example of a time when you had to handle a difficult or dissatisfied customerHow did you resolve the situation What methods do you use to monitor and improve the quality of service provided by your team How do you communicate complex technical issues to non-technical stakeholders or end-users How do you approach troubleshooting and resolving recurring issues reported by end-users Can you explain a process you have implemented that improved the efficiency of the service desk What is your process for prioritizing incidents and service requests How do you ensure that your team members are continuously developing their skills and knowledge Can you describe a training program or initiative you ve implemented to improve your team s performance How do you handle onboarding new service desk team members What key performance indicators (KPIs) do you monitor to assess the effectiveness of the service desk Can you provide an example of how you used data and metrics to improve service desk performance A critical system is down, and multiple users are affected. How would you manage the situation and communicate with stakeholders A team member consistently fails to meet performance expectations. How would you address this issue You receive a high-priority request from an executive that conflicts with current team workload. How do you handle the prioritization An important software update is scheduled, and you anticipate a surge in service requests. How would you prepare your team What is your vision for the service desk, and how do you plan to achieve it How do you ensure the service desk aligns with the overall goals and strategy of the organization Can you describe a time when you had to drive a significant change or improvement in your service deskWhat was your approach and the result

Role Description The Service Desk Engineer will serve as the primary point of contact for users facing IT issues, providing 24/7 support. This role involves diagnosing and resolving technical problems, delivering prompt customer assistance, and ensuring adherence to service quality standards. The engineer will utilize various tools to manage tickets, document resolutions, and consistently strive to maintain high user satisfaction. Key Skills & Competencies Open to work in 24*7 shift environment. Receive, log, categorize and manage technical requests from the users via telephone, email, or a helpdesk system. Monitoring alerts - Performance, health, and security of computing systems, networks, and services to ensure they operate efficiently and securely (Performance Monitoring, Health and Availability Monitoring, Security Monitoring, Network Monitoring, Application Monitoring, Log Analysis, Alerting and Notification). Provide first-level resolutions to customer issue and promptly escalate unresolved queries to the next level of support. Take ownership of severity incidents and service requests ensuring response time, resolution, coordination, and resolution with the appropriate business teams. Manage and log all service requests (SR) from users via various channels (phone, email, portal). Categorize and prioritize service requests based on predefined criteria as per defined SLAs. Provide first-line investigation and diagnosis. Resolve those issues upon first contact when possible or escalate to higher-level support when necessary. Ensuring all faults are progressed & cleared within SLA as per defined targets and CSAT. Monitor the performance of IT services and contribute to reports on service desk performance and user satisfaction. Identify recurring problems and contribute to their resolution. Suggest improvements to the service desk process. Key Skills and Competencies Familiar with working on Windows, Linux, Networking & Cloud technologies. Good command in Microsoft Excel and PowerPoint for reporting and presentations. Excellent English communication and customer handling skills. Proficiency in IT Service Management tools. Knowledge of ITIL practices and methodologies. Experience 4 Yrs. – 6 Yrs. Qualifications B. Tech (Electronics, IT, or CS) Preferred, BCA or MCA

Provide technical support and assistance to end-users for software, hardware, and network issues. Log, prioritize, and resolve helpdesk tickets using ticketing systems. Troubleshoot problems over the phone, via email, or in person. Escalate unresolved issues to higher-level technical teams. Document resolutions and update knowledge base for common issues.

Managing incoming and outgoing communications, including emails, phone calls, and mail. Maintaining files, databases, and records in an organized manner. Scheduling appointments and meetings, and coordinating with internal and external stakeholders. Preparing reports, presentations, and other materials as required. Assisting with financial management tasks, such as tracking expenses and preparing invoices. Performing general office management tasks, such as ordering supplies and managing equipment. The ideal candidate should have strong organizational and communication skills, attention to detail, and proficiency in Microsoft Office and other office software.

5-8 years of overall experience in service industry with minimum 3 years in people management customer service Purpose of Role: Ensure smooth claims processing for customers. Manage a team of helpdesk personnel including implants, semi-implants, account management and document pickup team. Roles and Responsibilities: Ensure team members are visiting the customers place as per the schedule Monitor the team members activity in terms of volumes (documents collected) Review the queries received from the customer and the responses from the team members Help team members in resolving escalations from customers Review the reports sent by the team members and take necessary actions (issues with respect to claim registrations) based on the report. Coordinate with front end team and help in getting the claims registered Conduct weekly/monthly one on one review with the team members to understand their concerns and help simplify the process Review the feedback received from the customers. Rework on the low ratings and identify the areas of improvement and implement process improvements Team management Review on the low C-SAT/D-SAT to improve the communication quality or process gap if any as per the clients understanding/requirement. Coordinate with internal/external stakeholders and other regions on the support needed for the client requirements, like helpdesk, wellness-related activity and more. Review the claims dump along with front end team and take necessary action for IR raised, reopening the claims, dummy claims as appropriate Key Results and Outcomes driven by this role: Client renewals Customer Resolution per SLA Customer satisfaction Behavioural competencies: Process knowledge MS Office Problem Solving Active listening People Management Excellent Communication

We are looking L1 & L2 engineers for our MNC clients Basic Desktop support, Basic Network Support work with installation, configuration, and ongoing usability of desktop. Works with Help Desk work as per the established standards and guidelines. Required Candidate profile Ready to Join in 15 days, Pic-up - Drop ,Food Facilities are optional (If available) Telephonic interview is possible for other Mumbai Location

Req ID: 328065 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - ITIL to join our team in Bangalore, Karn taka (IN-KA), India (IN). Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. -typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. -Shift: Rotational shift. Qualification: Graduate with minimum 6 months experience in a technical support role -basic MS troubleshooting. -Basic computer knowledge. -Basic TS on networking. -Basic technical skills for troubleshooting on issues related to computers. Requirements : - 6 Months of experience. - Good Communication Skills. - rotational shift. - Basic Technical TS skills.

As an ITS Support Engineer at Amazon, youll be the go-to expert for corporate employees, providing seamless end-to-end services and frictionless on-site technical support to ensure uninterrupted productivity. With an advanced understanding of IT standards, systems, and equipment, youll work independently or collaboratively to manage projects, adapt quickly to new processes, and serve as a mentor for escalations. Your role involves engaging with Amazonians across teams, diagnosing and resolving a wide variety of specialized hardware and software issues, and implementing successful solutions. As part of the Amazon Helpdesk, youll be the first point of contact for technical questions and problems, working with service managers and staff to maintain internal solutions and manage on-premises infrastructure. This dynamic position requires strong communication skills, technical and analytical competencies, and above all, a customer-obsessed mindset. Youll have the opportunity to develop your career while supporting Amazons unique corporate infrastructure, service platforms, and employees, making you a crucial part of the IT Services Team in maintaining the companys innovative and efficient work environment. As a dedicated IT Support Professional, responsibilities encompass providing comprehensive ticket-based, walk-up, and remote Help desk support across Amazons multi-site environments, while delivering high-quality, hands-on troubleshooting and resolution of technical issues. The role involves managing service provider engagements, overseeing routine processes including new hire onboarding, computer lifecycle management, asset inventory, imaging, warranty support, and hardware recycling. Key functions include participating in process development and implementation, researching and deploying new hardware/software solutions, and evaluating system health through log analysis. Critical responsibilities include providing on-call support for high-severity incidents and serving as an escalation point of contact for the team, while assisting with activities to triage and escalate system or network outages to minimize downtime. The position requires effective understanding and execution of change management activities in a high-availability environment, along with active collaboration with partner teams and vendors on continuous improvement projects, defining requirements, and managing execution to deliver operational excellence and value. The role demands strong problem-solving skills, a commitment to expanding technical expertise, and staying current with IT policies and emerging technologies to ensure optimal system performance and reliable IT service delivery. A day in the life Seeking a customer-focused IT Support Associate who excels in Windows/Mac/Linux OS deployment, remote technical support, and comprehensive user hardware/software/peripheral assistance, while demonstrating expertise in LAN troubleshooting and hardware asset management. The ideal candidate will maintain detailed documentation while handling a high volume of urgent requests, displaying innovation, energy, and adaptability in new processes. They must be self-motivated, able to work independently with minimal supervision, and maintain high productivity levels while managing ambiguous situations. This role requires someone who combines strong technical capabilities with genuine curiosity, commitment to team success, and an initiative in delivering hands-on IT support across all platforms. 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience and experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting or installing corporate AV systems Microsoft MCSE, MCITP Systems Administrator (Active Directory) experience ITIL Knowledge Experience in Linux, Microsoft, and network systems administration Experience working with AV technologies such as Extron, Crestron, BiAmp, Cisco, Shure and Poly; control systems, DTP systems, matrix switchers, extenders and audio DSPs Excellent troubleshooting, problem-solving and diagnosis skills with a strong understanding of signal flow Experience with network technology including video and audio over IP (e.g. Dante/AES) Candidates should be results oriented and delivery focused with demonstrated experience working with corporate users and engineering teams. Analytical abilities and proven problem-solving skills; must be a real troubleshooter who excels at spotting issues and monitoring problems. Ability to establish and build healthy working relationships and partnerships with peers, customers, vendors and suppliers Excellent communication, interpersonal and presentation skills, both oral and written communication Strong prioritization and organizational skills with attention to detail Ability to multi-task and handle multiple priorities in an innovative and fast paced environment. Strong verbal and written communications skills, including an ability to effectively communicate with both business and technical teams. Ability to manage high priority projects Ability to travel up to 10% At least 5 years of related industry experience in an enterprise environment. Candidates should be results oriented and delivery focused with demonstrated experience working with corporate users and engineering teams. Analytical abilities and proven problem-solving skills must be a real troubleshooter who excels at spotting issues and monitoring problems. Ability to multi-task and handle multiple priorities in an innovative and fast paced environment. Strong verbal and written communications skills, including an ability to effectively communicate with both business and technical teams. Significant experience supporting users and their hardware and software. Experience with AD Systems Administration in a mixed operating system environment Chrome OS, Windows and Unix. Knowledge of networking hardware and concepts. Crestron DMC-T or DMC-E Certification ITIL Certified SynAudCon Training CTI-P101 Foundations of Crestron Programming Certification CompTia Network+ and Cisco Certified Network Associate (CCNA) Additional Certifications or formal training by AV manufacturers (e.g., Crestron, Extron, Biamp, QSC, Cisco, Dante, etc.)

The Amazon Helpdesk is the first place for Amazon employees to go with technical questions and problems with Amazons desktops, laptops, mobile devices, network services and software. The Amazon Helpdesk works with Amazon and Amazon service managers and other staff to maintain internal solutions and respond to employees technical issues. Additionally, they manage all the on-premise infrastructure including servers, network device, telephony and printers. Amazon.com is looking for a dynamic and motivated IT Support Engineer to join their IT Services Team. If you are customer-focused with strong problem-solving skills and have experience with Chrome OS and Windows environments, we want to talk with you. As a member of the team you will have the opportunity to develop your career by maintaining and supporting Amazon s unique corporate infrastructure, service platforms and employees. This is a challenging role that demands strong communication skills, technical, analytical and problem-solving competencies and most importantly, customer obsession. Provide ticket-based, walk-up and remote Helpdesk support for Amazon s growing multi-site user base and environments. Direct internal and external service provider engagements, as needed, in the processing of support requests for effective and timely resolution of issues. Manage various routine processes such as new hire onboards, computer life cycle management, asset management, computer imaging, hardware warranty support and hardware recycling. Participate in the development, implementation and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of user hardware and local services. Work in tandem with the rest of the IT Operations team to uphold system SLAs with a rotating On-call schedule for production support issues. Research, procure, vet and deploy new hardware and software solutions. A day in the life Windows/Mac/Linux OS deployment Providing remote tech support User hardware/software/peripheral support LAN troubleshooting and support Hardware procurement and asset management Creating and maintaining documentation The Amazon Helpdesk is the first place for Amazon employees to go with technical questions and problems with Amazons desktops, laptops, mobile devices, network services and software. The Amazon Helpdesk works with Amazon and Amazon service managers and other staff to maintain internal solutions and respond to employees technical issues. Additionally, they manage all the on-premise infrastructure including servers, network device, telephony and printers. Amazon.com is looking for a dynamic and motivated IT Support Engineer to join their IT Services Team. If you are customer-focused with strong problem-solving skills and have experience with Chrome OS and Windows environments, we want to talk with you. As a member of the team you will have the opportunity to develop your career by maintaining and supporting Amazon s unique corporate infrastructure, service platforms and employees. This is a challenging role that demands strong communication skills, technical, analytical and problem-solving competencies and most importantly, customer obsession. 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience Experience troubleshooting integrated and interdependent computer systems Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications Experience in a dynamic environment with a high degree of customer service

Everything we do is for our customers! Featured on Deloittes Technology Fast 500 list and G2s leaderboard, Maropost offers a unified commerce experience that our customers need, transforming ecommerce, retail, marketing automation, merchandising, helpdesk and AI operations with one platform designed to scale for fast-growing businesses. With a relentless focus on our customers success, we are motivated by customer obsession, extreme urgency, excellence and resourcefulness to to power 5,000+ global brands while we head to 100,000+. Driven by the same customer-centric mentality as above, we empower businesses to achieve their goals and grow alongside us. If youre a driver and not passenger and are ready to make a significant impact and be part of our transformative journey, Maropost is the place for you. The Opportunity: Thrive on change and grow beyond limits! We are looking for a bold thinker who sees a chance to learn and define whats possible with every challenge! Ready to make an impact? Welcome to Maropost and you can turn ideas into action! We are seeking a passionate Software Engineer - Golang to join our engineering team. The ideal candidate should have strong fundamentals in core programming concepts, particularly concurrency, and hands-on experience in designing and scaling backend services. You will work closely with cross-functional teams to develop reliable, high-performance systems. What you will be responsible for: Design, develop, and scale backend services using Go (Golang) Strong fundamentals in core computer science concepts, particularly concurrency, multithreading, and parallelism Good knowledge of data structures and algorithms Hands-on experience working with databases (SQL/NoSQL) Proficient in working with Linux environments Operate and manage Linux-based environments Familiarity with containerization tools such as Docker Good problem-solving skills and attention to detail Ability to work both independently and in a collaborative team environment Strong verbal and written communication skills What you will bring to Maropost: 6 months to 3 years of experience in Golang. Exposure to cloud platforms like AWS, GCP, or Azure Experience with orchestration tools like Kubernetes Familiarity with CI/CD pipelines Understanding of microservices architecture Experience working with message brokers (Kafka, RabbitMQ) You exemplify Maropost s Values: Customer Obsessed Extreme Urgency Excellence Resourceful Message from the Founders: Maropost is looking for builders - people who want to drive our business forward at all costs in order to achieve the goals we have both short and long term for the results and outcomes that that will bring to us all. If that isnt for you that s ok, for those of you that it is please get in touch with us!

Experience: Minimum 2+ Years Location: Pune Shift: 24*7 Job Summary: The Enterprise Helpdesk Technician will be responsible for providing support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, managing user accounts, and ensuring the smooth operation of IT systems. Primary Roles and Responsibilities: Provide first-level technical support to end-users via phone, email, and in-person. Diagnose and resolve hardware, software, and network issues. Manage user accounts, permissions, and access rights. Install, configure, and maintain computer systems and applications. Document and track support requests and resolutions using a ticketing system. Collaborate with other IT team members to resolve complex issues. Assist in the development and implementation of IT policies and procedures. Conduct training sessions for end-users on various software and hardware topics. Stay updated with the latest technology trends and advancements. Qualifications: Bachelors degree in information technology, Computer Science, or a related field Proven prior experience in a helpdesk or technical support role Strong knowledge of Windows and Mac operating systems Familiarity with network protocols, hardware, and software troubleshooting Strong knowledge and experience working with Service Now Familiarly with NICE ACD software Excellent problem-solving and communication skills Ability to work independently and as part of a team Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus. Company Profile Stratacent is a Global IT Consulting and Services firm, headquartered in Jersey City, NJ, with global delivery centres in Pune and Gurugram plus offices in USA, London, Canada and South Africa. We are a leading IT services provider focusing on Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their transformation journey and provide services around Information Security, Cloud Services, Data and AI, Automation, Application Development and IT Operations. URL - http://stratacent.com Employee Benefits: Group Medical Insurance Cab facility Meals/snacks Continuous Learning Program Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factors. ",

Supports Paychex field and corporate personnel by fulfilling employee desktop service requests, either through the Enterprise support repair or request processes. This may include hands-on or remote repair of computers, installation of software, data recovery and restoration, and/or recertification of used equipment. Responsibilities Provides quality technical phone, desk-side/onsite or centralized repair center (Depot) support to Paychex internal field or corporate staff with regard to computer system hardware or software issues. Enters and maintains complete and accurate details regarding service requests in the online system of record in order to trend on specific issues, provide end-user status or measure attainment of service levels. Processes service request for new or repurposed hardware, software or peripherals by accepting online work tasks and following documented process for delivering the appropriate service. As needed, reviews, cleans and/or repairs returned equipment and certifies it for reuse to be returned to inventory for fulfilling future equipment orders or replacement devices for broken equipment. Coordinates vendor hardware and software service when necessary. As an authorize self-maintainer, it may be necessary to work with a vendor to have equipment diagnosed, replaced or researched as needed. Understands and complies with the various priorities, such as service level agreements, business unit priorities and Operating Level Agreements related to the assigned service requests in the area of responsibility. Contributes to the online knowledge database, both with authoring of new articles, but also identification of modifications or retirement of incorrect out outdated entries in order to provide accurate instructions for consistent problem resolution and/or trending for purposes of issue elimination. Develops proficiency with the various applications and utilities used in the fulfillment of service requests so that work can be appropriately prioritized, managed and service levels achieved by delivering timely service as dictated by priority. Generates ADHOC reports, views or dashboards for themselves or for team use in order to manage their workload and time relative to the group and outstanding service requests. Ensures adherence to Paychex policies and standards to ensure audit compliance. Qualifications Bachelors - Required 2+ years of experience in Experience with windows based operating systems, hardware repair, imaging, and backup-restore. Experience on a help desk is a plus. Experience with non-windows based OS is a plus. Live the Paychex Values Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. Not sure if you meet every requirement? At Paychex, we know that great talent comes in many forms. If youre passionate about the role but dont check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us. Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success. Supports Paychex field and corporate personnel by fulfilling employee desktop service requests, either through the Enterprise support repair or request processes. This may include hands-on or remote repair of computers, installation of software, data recovery and restoration, and/or recertification of used equipment.

Job Summary: We are seeking a Monitoring and Observability Engineer (L1) to join our IT Operations team. The ideal candidate will be responsible for monitoring the health and performance of IT systems, responding to alerts, managing service queues, and assisting with the onboarding and offboarding processes using tools such as Zabbix, Nagios, and ManageEngine. This is a critical role in ensuring the availability, reliability, and smooth functioning of our IT infrastructure. Key Responsibilities: Monitoring & Alerting: Continuously monitor system performance, including servers, applications, and network devices using Zabbix, Nagios, and ManageEngine. Respond to system alerts and notifications promptly, prioritizing issues based on severity. Collaborate with other teams to escalate and resolve issues as necessary. Notification & Escalation: Notify appropriate stakeholders about service interruptions or performance degradation. Manage and escalate alerts based on predefined escalation procedures. Queue Management: Monitor and manage service request queues to ensure issues are logged and tracked. Ensure that all tickets are resolved within the agreed-upon Service Level Agreements (SLAs). Follow up on open tickets and provide timely updates on ticket statuses. Onboarding/Offboarding: Assist with the onboarding process for new users and systems, ensuring that they are properly configured for monitoring. Support offboarding activities by ensuring systems or accounts are properly decommissioned and removed from monitoring tools. Collaboration & Communication: Work closely with IT teams, network teams, and other departments to maintain system uptime and resolve performance issues. Provide regular updates to stakeholders regarding the status of incidents and requests. Contribute to continuous improvement of monitoring systems and processes. Skills & Qualifications: Technical Skills: Proficiency in Zabbix, Nagios, and ManageEngine monitoring tools. Basic understanding of IT infrastructure (servers, networking, applications, databases, etc.). Knowledge of monitoring metrics (CPU, memory, disk space, network traffic) and alerts. Familiarity with networking protocols (TCP/IP, HTTP, DNS, etc.). Experience: 3+ years of experience in a monitoring or IT support role is preferred. Experience in managing monitoring tools or observability platforms is a plus. Communication Skills: Strong verbal and written communication skills to notify stakeholders of issues and document incidents. Problem-Solving: Strong analytical skills to diagnose issues based on alerts and system performance. Ability to work in a fast-paced environment and manage multiple priorities effectively. Additional Skills: Familiarity with incident management tools and processes. Experience with scripting or automation tools for monitoring processes is a plus. Preferred Experience: Experience in IT operations, monitoring, or helpdesk support. Familiarity with additional monitoring or observability tools. Exposure to incident response and ITIL processes. Join the Cloud4c Talent Community If youre looking for a place that elevates creativity with humanity, work that is as innovative as it is fun, and people who lead with both head and heart, youve found it and our doors are open for you. Click to register with our Talent Community. Well keep your information and reach out to you when we post opportunities in the future that might be a fit. Sign Up

Location: Kota Employment Type: 1 year contract Assistant Desktop Technician: Minimum 1 year experience in handling IT hardware Understanding of various IT assets. Helpdesk activities and Shifting activities to be carried out. Desktop Support Engineer : Minimum 2 years experience in PC systems or Thin Clients or Printers maintenance. Repairing and Maintenance of all types of PCs, Thin Clients, Laptops, Configuration of Thin Clients, Repairing and Maintenance of all types of printers, Troubleshoot of Wireless Access Points, Handling of UTP Cables, Network Issues, Understanding of Domain, AD services, profiles and server operating systems Senior Desktop Support Engineer: Knowledge of Hardware of PCs, Thin Clients, Laptops, Printers, installation and back up of Operating Systems and Other Software, Installation of printers, Configuration of printers in RDSH environments, Knowledge of OS Support to printers, Installation of Printer Drivers, Configuration of Wireless Access Points, Remote Connections, Network related assets like Network Switches, Hubs, POEs, Patch Panels, application deployment, anti-virus & Firewall settings.

Who are Inchcape? At Inchcape, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government, and intergovernmental organisations. We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry. Key Responsibilities: Ensure the Inchcape network is operational, secure, managed, monitored, patched, and refreshed. Design, implement, and maintain new and existing networking infrastructure. Provide Middle/high-level support within the Networking team for technical issues. Maintain and implement secure cloud networking, such as Azure and AWS Complete refresh of network hardware, ensuring devices are supported and updated to the latest firmware Working with staff from other departments and mentoring junior Engineers Ownership of Network security and CIS best practices in line with the ISS Security team Work within ITIL management structures to comply with standards. Work with the Helpdesk ticketing response system. Maintain network inventory and procedures Assist with complex production network issues Managing DR network requirements and regular testing. Act a part of the On-call process, providing escalation for issues outside of core working hours. Assist in managing networking risks and issues. Flexibility to work in different time zones as required. The post holder will carry out any other duties as are within the scope and purpose of the job as requested by the Line Manager and ensure full utilization of all ISS systems according to Standard Operating Procedures Knowledge: Cloud networking in AWS and Azure Automation Full network lifecycle DMVPN Cisco Firewalls (ASA) Network Security Site-to-Site VPN s Cisco Meraki Wi-fi Zone-based firewalls on Cisco Switches Anyconnect VPN s AWS Networking Experience (VPC, CSR, Transit Gateway, Peering, CDN) SNMP Syslog and Netflow technologies and deployment. Radius Technologies. (Microsoft and Cisco ISE) Monitoring Platforms. (AWS CloudWatch and SolarWinds are Preferable. Required Skills: Apply technology to deliver the business vision Strong collaborative and partner approach Presentation and facilitation Ability to influence and negotiate with a wide range of stakeholders Required Qualifications: ( Essential) CCIE Cisco CCNP-Security Degree in a relevant subject. Desirable Cisco CCNP-Wireless AWS CSR Why Inchcape Shipping Services? We believe in building a diverse and high-performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry. Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: Global Perspective - we connect the world and see the bigger picture. The Power of People - we rely on the strength of local agent knowledge and relationships. Progress - we adopt new thinking and push for positive change in our industry. Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success. #WeAreInchcape Additional Information: Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation, depending upon your geographical location. To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.

Good Explosure with US Mortgage and Encompass Admistration Manage user access, roles, and security settings & loan setup settings. Configure milestones, personas, input forms, and system settings. Design, code, test, and document projects/stories/tickets related to Encompass. Manage help desk tickets and user issues, collaborating with teams to find solutions. Skilled in configuring milestones and personas, building input forms, reports, dashboards, and advanced coding of business rules. Automation and development within the Encompass system to improve efficiency and workflow. Familiarity with scripting and programming in C# and/or VB is must. In-depth understanding of the mortgage industry and loan origination life cycle. Strong problem-solving and analytical skills.

Job Location: Noida Experience: 1 - 3 Years Job Description: Excellent Communication with International Voice Support experience. Hands on experience in Mobility related Application & Desktop/General system related issues Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. In-depth experience knowledge on MS office/O365 Experience in Telecom will be added advantage. Roles & Responsibilities. To maintain high efficiency in handling escalated calls from L1 team. To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases To update worklogs and follow shift for escalation process and process compliance Handling all the queues efficiently and work towards case closure.

Role & responsibilities IT SUPPORT SERVICE DESK VOICE PROCESS US SHIFTS For more info-contact alfiya-8787064649 or alfiya@manningconsulting.in

JD: * IT & Troubleshooting skills& Technical Support skills *Hands On servers-VMWARE,Network devices * Strong communication skills, both written and verbal * Able to handle B2B & B2C Calls directly from UK permanent Night shift 7397174948