903 Helpdesk Jobs - Page 12

Job purpose The Merchant Support specialist acts as the primary interface between Phonepe and our business partners. The Merchant Support specialist will be responsible for providing timely and accurate operational support to Merchants on the Phonepe platform. The successful candidate has an immediate, distinct effect on the experience of Phonepe Merchants. A Merchant Support specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone Portal and email L2 cases. Duties and responsibilities Primarily handling merchant escalated cases daily. Working with the internal stakeholder to extract the resolution. Identify opportunities for process improvement, considering the merchant and partner experiences Proactively help to resolve Merchant concerns in a timely, professional and positive manner, escalating issues to next level or other internal stakeholders, as needed If required need to connect with the merchants via Phone or non-voice channel, to understand and work on the caseefficiently and effectively Flexible to take up extra initiative or additional work as per the organizational requirement Educational Qualification & Experience Education Graduate in any stream (10+2+3) Skills Best written and communication skills &MS Office knowledge Candidates with relevant (Merchant Helpdesk / Customer Experience) preferred Experience 2to 4years PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

Greetings from Infosys BPM Ltd., We are hiring Assistant Quality Manager for a global Service Desk project at Electronic City, Bengaluru and Hinjewadi, Pune, please find the below job description for your reference and apply if interested. Job Role: Assistant Quality Manager Work Location: Electronic City, Bengaluru / Hinjewadi, Pune (work from office) Education Qualification: Full-time graduation / Post graduation Experience required: At least 6 years of experience in Quality and Process Improvement in Service Desk domain. Job requirements: 6+ years of relevant BPM Quality management experience in Customer Service and Service Desk Operations Proven Service desk (Voice/chat/email) experience in managing overall effectiveness of IT helpdesk through ticket audits and other Quality Interventions. Added advantage if certified on ITIL methodology Experience in leveraging various Industry leading ITSM platforms such as Service Now, CISM and proven expertise in replicating key best practices and reporting from these platforms Experience in leveraging industry leading Quality audit platforms such as Verint, NICE or similar tools to drive enhanced user experience and efficiency of the Quality Team Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency. Added advantage if certified as Six Sigma Green/Black Belt Ability to enhance key Customer and User Experience metrics such as NPS/CSAT by driving focused initiatives by partnering with delivery and client teams Ability to analyze complex data and share key process and business inferences/insights with the leadership team, including proactive operational risks and challenges. Experience in modernization and digitization initiatives to enhance adoption of digital tools in the Service Desk space Regards, Infosys BPM Talent Acquisition Team

Hiring for L1 Service Desk Voice Process Experinece: 1 year+ exp in Voice L1 Support Location: Pune (work from Office) 5 days working US Shift Budget: 4 LPA Qualification: Graduation For more info call Arwa at 8433726095

Job Opening: Phone Banking Officer (Bank Payroll) Location: Andheri / Thane / Noida Shift: Day Shift | Work from Office Salary: Up to 4 LPA (Based on Interview) Process: Inbound / Outbound Graduates (Freshers can apply) Call 9082104424 Sanika Required Candidate profile Handle inbound and outbound customer calls professionally Assist customers with account queries, transaction details & basic banking services Escalate unresolved issues to the appropriate department Perks and benefits Bank Payroll Bonus Many more

Domain - International Technical Support Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC - Up to 4 LPA Work From Office 24*7 US Rotational Night Shift 5 Days Working 2 Days Rotational Off Contact - Divyanshi(8905115503) Perks and benefits 2 Ways Cab Allowance and Incentives

Responsibilities: * Hardware and software support and installation * Collaborate with other IT groups for seeking resolution of reported issues * Administration, creation, and configuration of accounts in Active Directory * Manage New Employee On-Boarding and Off-Boarding IT activities/permissions/access * Patch Management and Software Deployment * Maintain IT Assets System and Software Inventory * Power Apps, Power Automate, and Share Point Flows * Provide high quality first level support and response to the end user * Complete all task in a timely manner to meet given SLAs * Track tickets status and ensure they are getting attention from other IT groups in timely matter * Collaborate with Technical Support team members to properly manage Stakeholder/customer inquiries and escalate when appropriate * Document solutions for knowledge-base and bring new ideas for innovation and automation excellence * Provide other job duties requested by manager on an as needed basis. Qualifications/Requirements: * University Degree * 1-2 years experience of working on a global help/service desk Level 1 (low level support) and higher support OR * 1+ years' experience technical support level 1 and higher (troubleshooting/problem solving skill) Position requires skills in the following areas as appropriate: * Experience in using helpdesk ticketing system * Preferable candidates should be English language expert (Speak, Read and Write) * Office 365 and SharePoint experience * Strong skills and ability to troubleshoot issues quickly and find solutions to solving them independently in a timely manner * Exhibit good general computer knowledge in hardware, software, Networking, Microsoft, and other applications * Great knowledge of IT processes and willingness to constantly update knowledge * Individual contributor, able to work independently * Inbuilt ability to multi-task, working on more than one issue simultaneously Role: IT Support Engineer Department: IT & Information Security Employment Type: Contract Role Category: IT Support Education UG: B.Sc in Computers, B.Tech/B.E. in Computers, BCA in Computers

Title: Customer Support Specialist, Digital Products Location: Gurugram, Haryana, India Experience: 2-5 years in customer support, technical support, or a related role, preferably in a digital product or SaaS environment. About the Role: We are seeking a dedicated and customer-focused Customer Support Specialist to be the frontline for our users, providing exceptional technical assistance and problem resolution for our portfolio of digital products and applications. You will be responsible for understanding customer issues, guiding them through solutions, and ensuring a positive experience that contributes to customer retention and satisfaction. This role requires a blend of technical aptitude, strong communication skills, and a genuine desire to help users succeed with our products. Key Responsibilities: Customer Issue Resolution: Provide timely and effective technical support to customers via multiple channels (e.g., email, chat, phone, support tickets). Troubleshooting & Diagnosis: Accurately identify, diagnose, and troubleshoot technical issues related to digital products, applications, and their features. Product Expertise: Develop and maintain a deep understanding of our digital products, their functionalities, common use cases, and underlying technologies. Guidance & Education: Guide customers through steps to resolve issues, explain product features, and help them maximize their use of our applications. Documentation & Knowledge Base: Contribute to and update our internal knowledge base and customer-facing FAQs to empower self-service and streamline support processes. Issue Escalation: Escalate complex technical issues to higher-tier support, engineering, or product teams when necessary, ensuring all relevant information is captured. Feedback Collection: Gather customer feedback and insights, feeding them back to product development and engineering teams for continuous improvement. CRM & Ticketing System Management: Accurately log, track, and manage all customer interactions and issues within our CRM or ticketing system (e.g., Zendesk, Salesforce Service Cloud, or custom solutions). Customer Relationship Building: Foster positive relationships with customers, acting as a friendly and knowledgeable advocate for their needs. SLA Adherence: Ensure adherence to service level agreements (SLAs) for response and resolution times. Required Qualifications: Bachelors degree in a relevant field (e.g., Computer Applications, IT, Business, or equivalent practical experience). 2-5 years of experience in a customer support, technical support, or helpdesk role. Proven experience supporting digital products, web applications, mobile apps, or SaaS solutions. Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly and patiently to non-technical users. Strong problem-solving and analytical abilities, with a methodical approach to troubleshooting. Familiarity with common operating systems (Windows, macOS, Linux basics), web browsers, and mobile platforms (iOS, Android). Experience using CRM software and ticketing systems for managing customer interactions. Ability to work independently and as part of a team in a fast-paced environment. High degree of empathy and a customer-centric mindset. Preferred Qualifications: Experience with SQL queries or basic API testing for troubleshooting. Familiarity with Agile development methodologies. Experience with live chat or phone support. Knowledge of basic networking concepts. Any additional language proficiency relevant to your customer base.

Req ID: 328069 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - ITIL to join our team in Bangalore, Karn taka (IN-KA), India (IN). Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. -typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. -Shift: Rotational shift. Qualification: Graduate with minimum 6 months experience in a technical support role -basic MS troubleshooting. -Basic computer knowledge. -Basic TS on networking. -Basic technical skills for troubleshooting on issues related to computers. Requirements : - 6 Months of experience. - Good Communication Skills. - rotational shift. - Basic Technical TS skills.

Req ID: 329704 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bangalore, Karn taka (IN-KA), India (IN). Requirements: Helpdesk Associate at Grade-4 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Ability to work independently Adhere to organizational policies and procedures Must possess excellent customer handling skills Should be comfortable to work in rotational shift. Excellent Verbal Communication skills. Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish. Job description: Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

IT Service Desk Analyst (L1) About the Opportunity A leading player in the Information Technology services & managed infrastructure sector, we deliver end-to-end workplace support and digital operations for enterprise clients worldwide. Join our on-site IT Service Desk team in India and help keep mission-critical systems reliable, secure, and productive for thousands of users. Role & Responsibilities Provide first-line technical support for Windows, Office 365, hardware, peripherals, and basic network issues via phone, email, and walk-up channels. Log, prioritise, and track incidents and service requests in an ITSM platform, following ITIL L1 workflows and SLAs. Perform initial diagnosis, resolve up to 70% of tickets, and escalate complex problems to L2/L3 engineers with clear documentation. Manage user accounts, access permissions, asset inventories, and software installations in line with security and compliance policies. Create and maintain knowledge-base articles, FAQs, and user guides; coach end-users on best practices. Monitor system alerts, execute daily health checks, and identify recurring issues to drive continual service improvement. Skills & Qualifications Must-Have 0-1 of Service Desk or Helpdesk experience supporting Windows 10/11 and Office 365 environments. Proficiency with Active Directory, password resets, remote desktop tools, VPN, and basic TCP/IP & DNS troubleshooting. Hands-on experience with ITSM ticketing suites such as ServiceNow, Remedy, or Freshservice. Excellent English communication skills, customer-centric attitude, and ability to thrive under high call volumes. Willingness to work rotational shifts and provide on-site support in India. Preferred ITIL v3/v4 certification or formal training. Exposure to SCCM/Intune imaging and patch management. Basic PowerShell scripting for automation. Benefits & Culture Highlights Clear career progression to L2/L3, cloud, and cybersecurity support tracks in a fast-growing tech organisation. Company-funded certifications and continuous learning programs. Inclusive, collaborative workplace with modern labs, recreational zones, and on-site cafeteria.

ROLES & RESPONSIBILITY: : SPOC for our clients, to assist them & help them in terms of solving there queries related to Product, Endorsements, Claims, Wellness etc. Ensure contacting clients as per their SLAB of Sum Insured, and decided by TL . Do the welcome call to all new clients, and service calls with old Clients mapped to him/her. Need to build repo with SPOC HR of the corporate, and help him/ her in there need, arrange Wellness camps for clients. Update them the benefit of using our Notify App, and maintaining CD balance in their accounts. Generate Leads with help of their allotted clients . Update Google sheet on daily basis, for all discussion with clients, mention there Issues & when resolve it should be updated. Work closely on high ageing Endorsement & Claims cases for their allotted clients, and guide them in case of any deficiency documents required from them. Conduct Wellness camps, helpdesk on claims, endorsements on regular basis. Policy orientation. Must have 2-5 years of experience in an similar profile.

Provide 2nd line support globally for F&B Restaurant applications (Simphony and Reporting & Analytics) Responsible for the entry, tracking and management of all incoming support calls in MOS and ICCP Ensure familiarity with new releases as they become available Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures Assist in training and supporting the MICROS product suites and associated interfaces Liaise with subject matter experts in Sustained Engineering, R&D and Cloud Operations Work with the customers to ensure that contractual service expectations are exceeded Perform other duties as requested or as deemed appropriate by the management Career Level - IC2 Duties & Responsibilities Provide 2nd line support globally for F&B Restaurant applications (Simphony and Reporting & Analytics) Responsible for the entry, tracking and management of all incoming support calls in MOS and ICCP Ensure familiarity with new releases as they become available Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures Assist in training and supporting the MICROS product suites and associated interfaces Liaise with subject matter experts in Sustained Engineering, R&D and Cloud Operations Work with the customers to ensure that contractual service expectations are exceeded Perform other duties as requested or as deemed appropriate by the management Other Requirements Willing to work overtime and holidays as requested Willing to work with a wide variety of cultures Willing to be contactable on an on-call basis after-hours by mobile phone Adhere to company standards, policy and procedure Knowledge, Skills & Abilities Essential Minimum 2-3 yrs experience installing / configuring / supporting / administering F&B Restaurant management software products (RES 3700, 9700, Simphony, eBusiness etc..) Minimum two years hospitality experience Or Degree in a technical, hospitality or business field Knowledge of food and beverage management procedures Experience in Microsoft suite of products in particular, Outlook, Excel, Word, Project and PowerPoint Previous experience in supporting alternative hospitality software products Required Previous technical support or help desk experience Strong communication skills Customer focused attitude Knowledge of common help desk and ticketing solutions Experience working with cross functional teams Great troubleshooting skills Familiarity with Operating Systems (2012, 2016, MSSQL, Oracle, and VM Ware) Working knowledge of Networks, PCs and troubleshooting installation issues

REQUIRED SKILLS: (Need Majority; 1-2+ Years) Serve as a customer service contact for data reporting for Wisconsin schools and districts. Create, oversee, and monitor requests, incidents, and resolutions using ticketing software. Work with school districts to help them understand how to use WISEdata and WISEdash for data reviews. Openness to presenting training sessions and materials. Experience preferred. Monitor and support district reporting progress and ensure data errors are resolved. Assist WISEdata product owner with business process analysis and improvements. Conduct data health checks using the WISEdata portal and WISEdash visualizations and download tools. CONTRACT OVERVIEW MUST BE CURRENT WI RESIDENT OR RELOCATING NICE TO HAVE SKILLS: Understanding of API technologies. Knowledge of data warehousing and reporting. Experience working in education software systems at school/district/state level. Provide on-site or virtual training. INTERVIEW PROCESS: Microsoft Teams Video On & Audio On DESCRIPTION OF ROLE: The goal of this position is to increase support to Wisconsin s schools and districts for state reporting tasks as well as provide training and presentations related to several data applications. The position performs direct WISEdata customer support services for school and district clients (LEAs) by responding to CRM tickets, emails, and phone calls. This position will document, track, and monitor support requests to ensure timely resolution. It will also serve as the primary trainer for training sessions/videos, demonstrations, conferences, and workshops organized by the Customer Services team or external stakeholders. The employee will follow the Customer Service Framework and standard practices for effective customer service. Key Responsibilities: Customer Service Help Desk Responsibilities (60%): o Respond to customer requests via CRM, email, and phone. o Track and document tickets and support issues. o Support schools/districts in WISEdata data submissions and review processes. o Contact districts proactively if data support is needed. o Monitor data quality, review reports before data snapshots. o Help identify improvements to state reporting through business analysis. o Provide support to ensure data issues and errors are being resolved. Training Responsibilities (35%): o Serve as primary trainer for internal and external WISEdata-related sessions. o Collaborate with Technical Writer on documentation and FAQs. o Create and update tutorials, videos, and training materials. o Present at in-person or virtual conferences and workshops. o Provide feedback to leadership on client support issues. Professional Development & Other Duties (5%): o Stay current on application changes and industry practices. o Attend professional learning sessions and vendor user groups. CONTRACT OVERVIEW MUST BE CURRENT WI RESIDENT OR RELOCATING o Contribute to team meetings and processes. Other skills that might be valuable to the role: Strong interpersonal and customer service communication. Decision-making in complex situations. Ability to interpret business logic and technical requirements. Oral and written communication effectiveness. Ability to work independently and collaboratively. Familiarity with Microsoft Office, Microsoft Dynamics CRM, Google Apps. Knowledge of student information system (SIS) software used in Wisconsin. Knowledge of DPI tools including WISEdata Portal, WISEid, WISEdash, Ed-Fi Credential Application. Must be able to travel by car to meetings outside Madison.

Job Description The Principal Responsibilities and basic purpose of the job include Management of Cafeteria, ordering of food for employees, arrangement of hygienic food on time as per the available timelines. The general level of responsibility is to collect feedback from employees, handle event activities, maintain and make sure availability of Gym / Recreation room for employees. Employee will directly report to Manager - Facilities. You could say that the most valuable asset a successful administrative assistant can have is the ability to think on their feet. This position has dynamic roles and Responsibilities which keep on changing as per the requirements of internal customers. One can learn new things on daily basis and implement these learning in the professional growth. Responsibilities Cafeteria Management - Finalization and circulation of coming weeks menu in advance, collecting feedback through feedback devices, compiling and circulating the trend to stakeholders, ensure proper cleanliness and hygiene in cafeteria, taking appropriate action on given feedback, food vendor and tuck shop bills settlement, kitchen visit, lookout for vendors who can provide better service, managing daily food ordering (MG), managing mess committee meeting, OTA report, Tuck shop management. 30% Coordinating Events - Coordinate with different functions, vendors for execution of events. 20% Ensure Up-Keep Of Facility - Daily facility round & updating of Snag list, Follow-up with vendors, HK bills settlement - Monthly, review procedures and policies. 20% Guest House Management & Procurement - At least weekly visit to Guest house, checklist to be shared with stakeholders, keep check on consumption and purchase of snacks/grocery items, coordinate for procurement needs as per SLA, keep record of history and upcoming guests & timely action on rectification of snags. 10% Helpdesk - Helpdesk tracker supervision, Roster & Leave management. 10% Recreational Room (GYM, Pool Room) - Maintenance & upkeep of health & sports equipment, periodic inspection and checklist of recreational room, procurement of Pool Room items and keeping record of consumption/ breakage, taking action on employee feedback for providing better services, ensure cleanliness & hygiene in re-creational rooms. 10% Education Required: Bachelor; Any Graduate Preferred: Bachelor; Any Graduate Language Required: Fluency in English & Hindi Preferred: Fluency in English & Hindi Experience Required: Minimum 02 years experience in an office or administrative support position. Microsoft Office especially Excel, Power point and Word. Good written and verbal communication. Preferred: Minimum 02 years experience in an office or administrative support position. Microsoft Office especially Excel, Power point and Word. Good written and verbal communication. What We Offer We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life. Our compensation and benefits programs were created with an Employee-First Approach focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions. About Us Headquartered in the United States, (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact Share Job Explore Nearby the Office Success Profile No matter the role, our most successful team members embody a winning combination of these qualities. Drive for Results Innovation and Agility Leading and Enabling Change Building Effective Partnerships Developing Self and Others Our Values In Action Here at MCM, we are guided by a deep sense of purpose and an unwavering dedication to making a positive difference. Our doors are open to innovative and diverse perspectives, as we foster a collaborative environment where every voice is heard and celebrated. At the core of our success lies a profound commitment to our people we invest in your growth and development, empowering you to reach your fullest potential and make a lasting impact. The Encore Promise The Encore Promise is our global employee value proposition, specifically created to showcase the supportive and dynamic environment our current and prospective colleagues can expect every single day. It is co-created based on our people s feedback and is rooted in real experiences of people working at Encore. Inclusion and Belonging We are committed to fostering an environment that promotes learning, curiosity, and continuous improvement, while creating spaces for all people to bring their authentic selves to work. Improving Our Communities Just as we look to improve the financial health and wellbeing of our consumers, we look to improve the health and wellbeing of our communities. MCM is dedicated to serving our communities through our Corporate Social Responsibility (CSR) committees, along with individual and team efforts. This culminates with our Global Volunteering Month every July where we dedicate over 1,000 hours to giving back to our communities everywhere. We strive to help our consumers overcome debt by partnering with them in helping restore their financial health. Our commitment to excellence fuels our service and innovation, encouraging colleagues to support consumers, communities, and foster a collaborative workplace culture. Jaison Thomas, Midland Credit Management Managing Director, India Managing Director, India Life At MCM Step inside MCM and discover a vibrant community where talent and ambition thrive. This video offers an intimate look at the heart of our organization - a place where passionate individuals come together to drive innovation and make a meaningful impact. Join us and unlock a future filled with purpose and success. Celebrating Our Achievements Great Place to Work Certified 2024-2025 India Silver Employer for LGBT+ Inclusion 2024 AVTAR - Best Companies for Women 2024 - India The Economic Times - Best Organisations for Women 2024 AVTAR - Most Inclusive Companies Index 2024 - India Best CSR Project of the Year & Innovation in CSR Practices

The Principal Responsibilities and basic purpose of the job include Management of Cafeteria, ordering of food for employees, arrangement of hygienic food on time as per the available timelines. The general level of responsibility is to collect feedback from employees, handle event activities, maintain and make sure availability of Gym / Recreation room for employees. Employee will directly report to Manager - Facilities. You could say that the most valuable asset a successful administrative assistant can have is the ability to think on their feet. This position has dynamic roles and Responsibilities which keep on changing as per the requirements of internal customers. One can learn new things on daily basis and implement these learning in the professional growth. Responsibilities Cafeteria Management - Finalization and circulation of coming weeks menu in advance, collecting feedback through feedback devices, compiling and circulating the trend to stakeholders, ensure proper cleanliness and hygiene in cafeteria, taking appropriate action on given feedback, food vendor and tuck shop bills settlement, kitchen visit, lookout for vendors who can provide better service, managing daily food ordering (MG), managing mess committee meeting, OTA report, Tuck shop management. 30% Coordinating Events - Coordinate with different functions, vendors for execution of events. 20% Ensure Up-Keep Of Facility - Daily facility round & updating of Snag list, Follow-up with vendors, HK bills settlement - Monthly, review procedures and policies. 20% Guest House Management & Procurement - At least weekly visit to Guest house, checklist to be shared with stakeholders, keep check on consumption and purchase of snacks/grocery items, coordinate for procurement needs as per SLA, keep record of history and upcoming guests & timely action on rectification of snags. 10% Helpdesk - Helpdesk tracker supervision, Roster & Leave management. 10% Recreational Room (GYM, Pool Room) - Maintenance & upkeep of health & sports equipment, periodic inspection and checklist of recreational room, procurement of Pool Room items and keeping record of consumption/ breakage, taking action on employee feedback for providing better services, ensure cleanliness & hygiene in re-creational rooms. 10% Education Required: Bachelor; Any Graduate Preferred: Bachelor; Any Graduate Language Required: Fluency in English & Hindi Preferred: Fluency in English & Hindi Experience Required: Minimum 02 years experience in an office or administrative support position. Microsoft Office - especially Excel, Power point and Word. Good written and verbal communication. Preferred: Minimum 02 years experience in an office or administrative support position. Microsoft Office - especially Excel, Power point and Word. Good written and verbal communication. What We Offer We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life. Our compensation and benefits programs were created with an Employee-First Approach focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions. About Us Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact careers.india@mcmcg.com

We have opened a position for a contractor to be hired for Major Incident Manager position (atleast >= 3 years in Incident Manager role). Contractor JC:76566 Attaching JD for the requirement and as mentioned this opening is for immediate fulfilment, candidate must be open to WFO and in a rotational shift 24*7*365 days at Hyderabad or Bangalore AMD location (preferably Hyderabad). ROLEMajor Incident Manager ShiftShould be comfortable with 24*7 working environment ExperienceAtleast 3 years of experience in handling Major Incident or in a similar role. LocationHyderabad/Bangalore Skill Set: ITIL Framework Knowledge Excellent Communication Skills Client Interaction Experience Basic understanding on Technology/ Applications Architectures Knowledge on Reporting Familiarity with ServiceNow Tool ITIL certified (Preferred) Working knowledge of ITSM ticketing tools. Superior writing skills. Role Description: The role needs experienced associates who can primarily work on Major Incident Management Process. Incident Management Process/ Major Incident Manager Roles and Responsibilities Good Knowledge in Incident life cycle from incident identification till incident closure. Handling high priority incidents (P1 & P2) and coordinating with the respective teams as per escalation matrix. Coordinating incident bridge calls for quick and prompt resolutions. Prioritizing the Incidents based ion the impact and urgency. Escalating any issues to the management team to ensure progress and resolution of P1 and P2 incidents. Providing the workaround and restoring business within minimum impact resolving the alerts as per their priority. Manage and monitor the tickets & Coordinate with vendor. Have intermediate hands-on problem and change management process. Contact the internal helpdesks for any issues relating to the helpdesk To Free Numbers. Coordinate with that respective technical teams to get the updates on P1/P2. Review and acting on P1/P2 incident management report as required. Monitor the unassigned and reassigned P1 & P2 incidents and taking appropriate action. Identify, initiate, schedule and conduct incident reviews. Validate and correct as required the ticket category, subcategory, and service. Assist the reassignment of misdirected P1 and P2 incident. Maintaining all KPIs required for business and continuous improvement. Attending weekly call with customers and keep updating all priority incidents of whole week. B2 - 4 -6 yrs Location - Hyd & bangalore CBR - 100K KEY S AND COMPETENCIES Excellent people management and operational skills Ability to interact with all levels of the Customer and IT provider organization Good presentational skills Effective communication skills Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business issues ITIL Foundation Level Training or knowledge required, preferred ITIL SO intermediate certification 5-8 years of experience in IT Service Management Mandatory Skills: ITIL Incident Mgmt. Experience3-5 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: SD - Remote Desktop Support.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: ITIL Incident Mgmt.

JOB RESPONSIBILITY • Install, configure, and troubleshoot desktop computers, laptops, printers, and other IT devices. Manage and maintain hardware inventories, performing regular assessments to ensure optimal performance Assist with hardware upgrades, replacements, and repairs. Install, configure, and support software applications, including operating systems (Windows, macOS), office productivity suites (Microsoft 365, Adobe, etc.), and proprietary software. Ensure software updates, patches, and security fixes are applied regularly. Provide technical assistance for software-related issues and provide solutions or escalate issues when necessary Respond to user support requests, resolving technical issues via phone, email, and in-person. Provide training and documentation for end users on how to use software and hardware effectively. Ensure users have access to the systems, tools, and resources they need to perform their jobs efficiently. Troubleshoot and resolve problems related to network connectivity, printers, devices, and user accounts. Provide support for M365 applications such as Outlook, Teams, SharePoint, OneDrive, and Exchange. Assist in configuring M365 security features, such as multi-factor authentication (MFA) and data loss prevention (DLP). Support and troubleshoot local area networks (LAN) and wide area networks (WAN) for internal systems. Assist with network configuration, connectivity, and performance monitoring. Install, configure, and maintain antivirus software on all endpoints. Monitor for malware, viruses, and other threats, responding swiftly to incidents and ensuring system integrity.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No PerformanceParameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: TIS Service Desk.

Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative for our Human Resource Outsourcing Business into a B2B campaign Principal Responsibilities Customer Service through calls, Chats & emails Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort To strive to create a healthy and fun filled Environment in the team Display interpersonal skills in handling the day-to-day operations on the floor Adhere to Customer Service Attendance & Accountability policies Execute issue /query resolution and ensure proper documentation & follow-up Maintain Internal & Client level delivery quality on calls, chats & email conversations Identify, share and support operational improvements Critical Skills Required Very Good written & spoken communication skills Should be flexible to work in rotational shifts in 24*5 work environment Proficient in computer usage and Basic knowledge on MS Office Pro-active & Positive Attitude Ability to Work efficiently and effectively in a team Excellent Customer facing Skills and Ability to build Rapport Should have the ability to escalate issues with a view to bringing about a win-win resolution Education Eligibility Graduates in B.com, BBA, BA, BCA, BHM, B.Sc. and 3-year degree courses except Stats, Maths and Eco Hons, Freshers and candidates with relevant BPO experience eligible (Maximum 2.5 years of relevant experience can be considered.) Full-time MBA, BE, B Tech graduates with minimum 6 months of relevant experience can apply. Locations and Shifts Gurugram US Shifts Evening/Night Shifts for 5 Days a week with 2 fixed offs Perks and Benefits Both sides Transport facility provided by the organization without any cost (current address must fall in a hiring zone) Health Insurance at nominal rates facilitated by the organization Regular Rewards and Recognition programmes Career mapping and growth Regular Learning & Development initiatives Further Education assistance programmes Mandatory Skills: HWS (Empl Helpdesk)).

-Major Incident Manager-B2 Shift Should be comfortable with 24*7 working environment Experience Atleast 3 years of experience in handling Major Incident or in a similar role. Location Hyderabad/Bangalore Skill Set : ITIL Framework Knowledge Excellent Communication Skills Client Interaction Experience Basic understanding on Technology/ Applications Architectures Knowledge on Reporting Familiarity with ServiceNow Tool ITIL certified (Preferred) Working knowledge of ITSM ticketing tools. Superior writing skills. Role Description: The role needs experienced associates who can primarily work on Major Incident Management Process. Incident Management Process/ Major Incident Manager Roles and Responsibilities Good Knowledge in Incident life cycle from incident identification till incident closure. Handling high priority incidents (P1 & P2) and coordinating with the respective teams as per escalation matrix. Coordinating incident bridge calls for quick and prompt resolutions. Prioritizing the Incidents based ion the impact and urgency. Escalating any issues to the management team to ensure progress and resolution of P1 and P2 incidents. Providing the workaround and restoring business within minimum impact resolving the alerts as per their priority. Manage and monitor the tickets & Coordinate with vendor. Have intermediate hands-on problem and change management process. Contact the internal helpdesks for any issues relating to the helpdesk To Free Numbers. Coordinate with that respective technical teams to get the updates on P1/P2. Review and acting on P1/P2 incident management report as required. Monitor the unassigned and reassigned P1 & P2 incidents and taking appropriate action. Identify, initiate, schedule and conduct incident reviews. Validate and correct as required the ticket category, subcategory, and service. Assist the reassignment of misdirected P1 and P2 incident. Maintaining all KPIs required for business and continuous improvement. Attending weekly call with customers and keep updating all priority incidents of whole week. Mandatory Skills: ITIL Incident Mgmt. Experience3-5 Years.

Job Summary Join our dynamic team as a Multi Channel Helpdesk professional where you will utilize your skills in MS Excel and contribute to enhancing customer experiences. With rotational shifts and a work-from-office model you will play a crucial role in supporting our operations and ensuring seamless communication across channels. Your expertise will drive efficiency and improve service delivery. Responsibilities Provide exceptional support to customers through various communication channels ensuring timely and accurate responses Utilize MS Excel to analyze data and generate reports that enhance decision-making processes Collaborate with team members to identify and resolve technical issues improving overall service quality Assist in the development and implementation of strategies to optimize helpdesk operations Monitor and evaluate helpdesk performance metrics to ensure alignment with company goals Engage with customers to understand their needs and provide tailored solutions that enhance satisfaction Maintain up-to-date knowledge of industry trends and best practices to continuously improve service delivery Support email marketing initiatives by providing technical assistance and troubleshooting Contribute to display advertising projects by offering insights and technical expertise Ensure compliance with company policies and procedures in all helpdesk activities Participate in training sessions to enhance skills and knowledge relevant to the role Foster a collaborative work environment that encourages innovation and teamwork Drive continuous improvement efforts by identifying areas for enhancement and implementing solutions. Qualifications Demonstrate proficiency in MS Excel including data analysis and report generation Possess strong communication skills in English both written and spoken Experience in display advertising and email marketing is a plus Ability to work effectively in rotational shifts and adapt to changing priorities Strong problem-solving skills and attention to detail Ability to collaborate with team members and contribute to a positive work environment Eagerness to learn and stay updated with industry trends and technologies. Certifications Required Microsoft Office Specialist: Excel Certification

Role & responsibilities - Providing help and advice to visiting customers in case any help they ask for. Communicating courteously with customers by telephone, email and face to face. Investigating and solving customers' problems. Handling customer complaints or any crises, such as security issues or a customer being taken ill. Make customers aware of non-accessibility in an under-construction unit. Liaise with Security team in case of lost and found and communicate with customer. Keeping accurate records of discussions or correspondence with customers. Writing reports on analyzing the customer service, that Property provides. Ensure completion if the activities with respect to the job requests /work orders and acknowledge by the complainants /recipients/ tenants Maintain complaint tracker (Manual & Electronics) Developing feedback or complaints procedures for customers to use. Get customer feedback and liaise with Customer Relationship Manager for any remedial action. Inform Housekeeping team in case of any untidiness found or any complaint received from customer Inform Security and Help Desk in case of any untoward incident. Perform all work as assigned by the Assistant Property Manager/ Customer relationship manager as deemed necessary to maintain and operate the Property at an optimum level. Who are we looking for? Education: Diploma/Graduation in any stream with 2-4 yrs. Experience with customer management. Skills : Team Player Good communication and interpersonal skills Ability to effectively communicate and coordinate the work of assigned areas of responsibility If this role sounds interesting to you, please email your CV at- vanshika.hadawale@godrejliving.co.in

Acts as first point of contact for occupant issues, logs and tracks complaints via FM software, issues work permits, updates water consumption, coordinates team data, manages access control, supports shift engineers, and ensures timely reporting.