2092 Helpdesk Jobs - Page 11

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro€™s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro€™s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to...

Role Purpose The purpose of the role is ensure all incoming non-voice (email) queues for all clients/accounts are responded to and resolved within the Average Speed of Answer (ASA) and per contract, through effective inventory management, capacity planning, skilling and reporting. Ensure process excellence through effective inventory management, capacity planning & skilling 1.Inventory Management Access the client tool and pull out daily queue inventory for the particular day Manually segregate queues as per skill, department, region and assign the same to agents trained on the particular skill Ensure appropriate resource planning/mapping for all queues as per skill Manually assign queues du...

Application Developer NetSuite Location: Bangalore - India General Purpose We are looking to hire a NetSuite developer, with excellent technical and communication skills, to effectively collaborate with Digital, IT and business stakeholders to understand their needs and develop functionality and enhancements. This role will own and support existing customization as well as scoping, designing, and developing new features and functionality in our NetSuite environment. Although the primary focus is on NetSuite functionality, extensive knowledge of developing integrations and interfacing data into other retail applications is required. The Application Developer will also field and resolve usage ...

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Resource needs to support testing, SIT, UAT of solidcore and HDE solutions. Resource needs to support analysis of ATM security solutions. Resource needs to track issues though JIRA tool and have experience in using JIRA tool. Resource needs to raise ATM software issues with Level 3 software support team, co-ordinate, test and bring the fixes for the issues raised. Resource need to go customer facing for the meetings o...

Description and Requirements Position Summary Job Description: MetLife Project Office (MLPO) processes all Windows and Linux capacity change requests to collect requirements and prepare them for implementation by Server Change Ops, Server Linux Ops and Server Win Ops for all US based locations; Group receives the requests via Service Now MLPO is the liaison to Server Project ops for customers and Distributed Storage Engineering (DSE), to ensure successful implementation Customer requests are received as Service Now task; part of a Service Now change ticket, DSE determines/recommends engineering solution what and how of the work should be done and MLPO submits requirements to Implementation t...

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world s most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers Job Summary: Looking for an experienced and detail-oriented Senior Accounts Payable Helpdesk Specialist to join our finance department. The ideal candidate will oversee the accounts payable helpdesk, manage complex inquiries, and ensur...

About NationsBenefits : At NationsBenefits, we are leading the transformation of the insurance industry by developing innovative benefits management solutions. We focus on modernizing complex back-office systems to create scalable, secure, and high-performing platforms that streamline operations for our clients. As part of our strategic growth, we are focused on platform modernization transitioning legacy systems to modern, cloud-native architectures that support the scalability, reliability, and high performance of core backoffice functions in the insurance domain. Job Overview: The IT Helpdesk Project Manager will oversee and manage the planning, execution, and delivery of IT helpdesk proj...

Job Title: L1 Specialist Helpdesk Support Location: Gurugram (Hybrid) Job Summary: We are seeking a proactive and detail-oriented L1 Specialist to provide first-level technical support through our helpdesk. The ideal candidate will have hands-on experience with ServiceNow and a proven ability to handle, track, and resolve user tickets efficiently. Strong communication skills and a customer-first mindset are essential to succeed in this role. Key Responsibilities: • Serve as the first point of contact for user issues via phone, email, or ticketing system. • Log, categorize, and prioritize incidents and service requests in ServiceNow. • Troubleshoot and resolve Level 1 technical issues or esca...

Hiring for Multiple Roles! Phone Banking Officer Customer Relationship Manager Service Assurance Manager Escalations Manager Video KYC Officer Virtual Relationship Manager Personal Banker on Call Apply Now Call: 9082104424 Sanika Required Candidate profile No Field Job! Work from the bank’s own contact center handling customer queries over the phone. Knowledge of banking processes, credit cards, insurance, or mutual funds is a plus. Visit: www.hyfly.in

Job Opening: Phone Banking Officer (Bank Payroll) Location: Andheri / Thane / Vashi Shift: Day Shift | Work from Office Salary: Up to 4 LPA (Based on Interview) Process: Inbound / Outbound Graduates (Freshers can apply) Call 9773553319 Simran Required Candidate profile Handle inbound and outbound customer calls professionally Assist customers with account queries, transaction details & basic banking services Escalate unresolved issues to the appropriate department Perks and benefits Bank Payroll Bonus Many more

1. Ensure regular backup of the data as per the SOPs for all QC (quality control) systems, Manufacturing and Engineering systems is being carried out including periodic check on restoration of the backed-up data as per the SOP. 2. To act as Administrator for all GXP IT systems at Site. 3. Maintain an updated list of plant GXP IT systems inventory. This includes software and hardware including the stand-alone computer systems that are used for all GXP (manufacturing, engineering and quality) purposes. 4. Implement the password management for the plant GXP IT systems. Implement the data integrity and security measures required as per the Global IT guidance and procedures for the plant. 5. Guid...

Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client by Sodexo Key Responsibilities - Collaborate with other members of the Sodexo on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper. - Collect all closed work orders to close the calls. - Produce reports based on the data collected, through produced work orders, for Sodexho and the Client - Receive and answer all incoming calls/mails/papers reporting complaints or work requests - Log in the call through the software, which in term generates work orders Set up report...

Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client by Sodexo Key Responsibilities - Collaborate with other members of the Sodexo on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper. - Collect all closed work orders to close the calls. - Produce reports based on the data collected, through produced work orders, for Sodexho and the Client - Receive and answer all incoming calls/mails/papers reporting complaints or work requests - Log in the call through the software, which in term generates work orders Set up report...

1. Provide technical support to end-users via phone, email, or in-person in a timely and professional manner. 2. Identify, troubleshoot, and resolve software, hardware, and network-related issues. 3. Escalate unresolved issues to higher-level support personnel and follow up with end-users to ensure timely resolution. 4. Set up and configure new computer systems and software applications. 5. Maintain an inventory of all IT equipment and software and ensure that they are up-to-date. 6. Assist in the development and implementation of IT policies and procedures. 7. Install, update, and maintain antivirus software and security patches to ensure the security of IT systems and data. 8. Monitor and ...

Dear Candidate, PFB the JD. Mode : WFO NP: Immediate or less than 30 days Location :Chennai JD: Service Desk Engineer L1/L2 Support Role Summary Serve as the first point of contact for IT and application support requests, handling approximately 2,400 tickets/month via chat, email, phone, and the Teams Universal Bot. Responsibilities Provide L1L2 support for M365, Azure AD, and endpoint issues. Log, categorize, and resolve incidents and service requests per SOP. Escalate unresolved or recurring issues to Command Center or L3. Contribute to knowledge base and AI-Ops automation candidate identification. Drive first-contact resolution and excellent customer experience. Tech Stack : M365, Azure A...

Hi, We are hiring for International semi-voice support. If interested, pls call Prithviraj - 7200620857 Salary and Benefits: Freshers 19k take home per month plus 1800 as performance bonus (Salary not negotiable) Experienced Rs 21000 take home per month plus 2000 as performance bonus (Salary not negotiable) Two way free cab facility for both pick and drop(*25 km radius) Requirements : Experience: 0 to 5yrs (Any industry and freshers are welcome) Education: +2 / Higher secondary & above Exceptional spoken skills in English Should be an immediate joiner Should be able to work in night shifts(no day shifts) Fixed saturday and sunday week off Roles & Responsibilities Handle a high volume of inbo...

Dear Candidate, Job location: Hyderabad Mode of Interview : Walk in Date : 25-Oct-2025 Exp: 0-4 year Job Description for Help-desk Support Engineer: One Liner : Fluent in Spoken & Written English (B1 CEFR level minimum). Basic troubleshooting skills and foundational ability to identify and resolve tech problems, by following basic steps and readily available instructions. Must Have Skills : English Proficiency: Must be proficient in both written and verbal English, equivalent to CEFR Level B1 (proficient). This includes the ability to, Hold clear, spontaneous, and productive conversations via phone. Write detailed, grammatically correct support emails and chat responses. Communicate complex ...

Responsibilities : A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution/product demonstrations, POC/Proof of Technology workshops and pre...

Key Responsibilities: A day in the life of an Infoscion As part of the Infosys consulting team your primary role would be to get to the heart of customer issues diagnose problem areas design innovative solutions and facilitate deployment resulting in client delight You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise You will plan the activities of configuration configure the product as per the design conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution product demonstrations POC Proof of Technology workshops and prepare ...

Ready to shape the future of work? At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is anadvanced technology services an...

Knowledge of VPN Knowledge of Antivirus knowledge of Desktop engineers Candidate who has worked as Software as service product Tickets and chat hybrid experience Good written and comms skills Willing to work in 24/7 shift Office cab/shuttle Food allowance

Hello Candidate, Greetings from Hungry Bird IT Consulting Services Pvt Ltd. We are hiring Senior IT Specialist for our client . Job Title: Senior IT Specialist Location: Hyderabad Job Type: Full-Time Department: IT / Information Technology Reports To: IT Manager / Head of Technology / CIO Job Summary: We are seeking a highly skilled and experienced Senior IT Specialist to oversee the implementation, management, and optimization of our IT infrastructure. The ideal candidate will be responsible for maintaining IT systems, ensuring data security, resolving complex technical issues, and leading technology initiatives that align with business goals. Key Responsibilities: 1. Infrastructure & Syste...

Job Title: Service Desk Engineer Experience: 2-6 Years Location: Hyderabad, India Only Male Candidates OSI Digital is looking for service desk engineers having technical and operational skills in service desk management to support systems, operational excellence while focusing on business user experience.This position will have an opportunity to grow to the next level as Lead ServiceDesk Manager or IT Operations manager based on your experience, skillset, and performance. Responsibilities: Being part of the team to address Incidents and Service Requests reported by business users of 24/7 - 365 Days work environment. Provide L1 and L2 technical guidance in activities associated with identific...

As a Senior Manager/Head - IT Infrastructure, you will play a crucial role in overseeing all aspects of IT Operations, Infrastructure, Network, Helpdesk, and Compliance. Your strategic vision and hands-on expertise will be essential for ensuring smooth IT operations and driving continuous improvement. Key Responsibilities: - Develop and execute a comprehensive IT strategy aligned with organizational goals. - Lead and manage IT Operations, Network, and Helpdesk teams to ensure system uptime, performance, and efficiency. - Implement and maintain IT security protocols as defined by the InfoSec team. - Manage the IT Helpdesk for timely and effective resolution of user issues. - Define and enforc...