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5 - 10 years
7 - 17 Lacs
Chennai
Work from Office
We are #hiring. Know anyone who might be interested? #Hiring for Top MNC Role: HR Manager Experience: 5 to 12 Years Location: chennai Job Description Requirement: Academic Qualification : MBA preferred Preferred Experience and Competencies required : 5 - 12 years of experience in India HR domain. Knowledge of India process and system, starting from Hire to Retire cycle Knowledge to follow policies and procedures, advice on tax Exposure in forming Global Capability Center Take ownership to validate and approve HR, Recruitment, Workforce Admin, Payroll, Tax etc. Complete Hire to Retire cycle Ability to audit and provide reports timely Process-specific Responsibilities Experience in India HR area Helpdesk Experience of handling a wide range of diverse, sensitive and confidential activities within a customer facing environment. An understanding of India taxation, Statutory compliance (PF, ESI, PT etc.) An understanding of manual calculations Technical Experience MS Office tools (i.e. Excel, Word, Powerpoint) Experience in HR, Payroll tools and Application tracking systems Required Competencies and Levels Interested can share your updated resume to divyalakshminavayuga@gmail.com 9600521216 with the following details: Total Experience : Relevant Experience : Current CTC : Expected CTC : Notice Period : DOB: Mail ID: PAN number(Mandatory for Registration) : Role: Other Industry Type: BPO / IT Services Department: Other Employment Type: Full Time, Permanent Role Category: Other Education PG: MBA graduate
Posted 1 month ago
8 - 13 years
20 - 35 Lacs
Gurugram
Work from Office
Job Profile: IT Manager / Sr. Manager Role Overview and Responsibilities: We are looking for an IT & Service Desk Manager to maintain and supervise the IT setup of our company. This person will liaison with three key entities the CISO & Indus Leadership, Consulting staff, and our outsourced IT services provider. This is a great opportunity for someone to maintain a rapidly growing cloud-based IT setup of one of the most cutting-edge Big Data organizations Key Responsibilities: 1. Manage issues raised by internal consulting staff and liaison with the internal IT team and outsourced vendor to get these fixed; Provide interim support as and when required to consulting staff 2. Manage a team of 1 or 2 IT associates (internal or outsourced) to help provide IT support to consulting staff through the course of their work. 3. Continuously work on the requirements of maintaining our ISO 27001 certification and support the CISO perform backup recovery tests, review access control policies, perform disaster recovery procedures, etc. 4. Work with Internal Auditor to keep all compliances and improvements in check 5. Oversee client security assessments, respond to their compliance teams to build their trust and comfort with Indus Information security management systems 6. Create, manage, execute, and sustain key IT special projects at Indus 7. Support asset (software, hardware) purchase, drive procurement, maintain asset list, manage warranty timelines, etc. 8. Support creation of IT reports for systems across the organization (networks, servers, user laptops, etc.); Monitor & track them on regular basis 9. Continuously identify opportunities to improve the IT setup through new apps, products, services, with a view to improving the efficiency of the consulting staff Requirements 1. Experience and Personality Traits a. 8+ years of enterprise IT experience; IT desk management and supervisory of L1/L2/L3 support will be a plus b. Ability to work in a fast-paced, results focused environment c. Organized and detail-oriented d. Self-motivated and results-driven e. Resilient, persistent, and resourceful f. Proactive and independent 2. Skills Working knowledge of: i. Laptop & server hardware ii. Windows Domain Controller / Active Directory iii. Amazon cloud (Redshift, EC2, IAM) & Microsoft Azure Active Directory services iv. Microsoft 365 services and suite Intune, Exchange, Teams, SharePoint, OneDrive, Defender. v. Network & Firewall management vi. Microsoft office (Word, Power Point, Excel) vii. Basic Linux CLI and SQL commands viii. Technical experience on below will be preferred (but not mandatory): i. Management of enterprise solutions such as Data leakage prevention, MS Sentinel. b. Experience with clearing/supporting international certification ISO audits (especially ISO-27001) will be preferred but not mandatory c. Comfort in written and spoken English, since the position requires working with international clients periodically 3. Education i. Educational background in IT will be preferred
Posted 1 month ago
1 - 3 years
3 - 4 Lacs
Pune
Work from Office
locationsIN - PUNE III GLOBAL BUSINESS SVCS - GBS (INMHH) time typeFull time posted onPosted Yesterday time left to applyEnd DateMay 18, 2025 (8 days left to apply) job requisition idR25015442 Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. About The Role : Job Summary This position handles incoming communications from Account Executives (AE) and other UPS representatives regarding technical and procedural issues for UPS supported applications. He/She records interactions in a Customer Resource Management (CRM) system for tracking and monitoring case status and resolution. This position identifies and defines problems, collects data, establishes facts, and draws valid conclusions. He/She understands and interpret technical concepts and applies logic and deductive reasoning. Responsibilities: Responds to customer requests received by applying understanding and knowledge of supported systems and products. Troubleshoots and resolves customer problems via phone or remote capabilities. Responsible for meeting established individual and team performance targets includingservice level, resolution, productivity, and quality standards. Maintains up-to-date knowledge of products, services, and resource materials to provide adequate support and accurate information to customers. Adheres to established attendance and punctuality guidelines. Probes, isolates, and troubleshoots supported application problems. Qualifications: Typing skills (minimum of 35 wpm) - Preferred Computer hardware and software knowledge including the installation, removal, and troubleshooting of software, printers, scanners, scales, peripheral components, network configurations, and databases - Preferred Excellent written and verbal communication skills - Preferred Ability to work flexible shift hours, up to 5 days per week Minimum of 3 months helpdesk/call center experience Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Posted 1 month ago
1 - 3 years
3 - 4 Lacs
Pune
Work from Office
locationsIN - PUNE III GLOBAL BUSINESS SVCS - GBS (INMHH) time typeFull time posted onPosted Yesterday time left to applyEnd DateMay 18, 2025 (8 days left to apply) job requisition idR25014128 Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. About The Role : Job Summary This position handles incoming communications from Account Executives (AE) and other UPS representatives regarding technical and procedural issues for UPS supported applications. He/She records interactions in a Customer Resource Management (CRM) system for tracking and monitoring case status and resolution. This position identifies and defines problems, collects data, establishes facts, and draws valid conclusions. He/She understands and interpret technical concepts and applies logic and deductive reasoning. Responsibilities: Responds to customer requests received by applying understanding and knowledge of supported systems and products. Troubleshoots and resolves customer problems via phone or remote capabilities. Responsible for meeting established individual and team performance targets includingservice level, resolution, productivity, and quality standards. Maintains up-to-date knowledge of products, services, and resource materials to provide adequate support and accurate information to customers. Adheres to established attendance and punctuality guidelines. Probes, isolates, and troubleshoots supported application problems. Qualifications: Typing skills (minimum of 35 wpm) - Preferred Computer hardware and software knowledge including the installation, removal, and troubleshooting of software, printers, scanners, scales, peripheral components, network configurations, and databases - Preferred Excellent written and verbal communication skills - Preferred Ability to work flexible shift hours, up to 5 days per week Minimum of 3 months helpdesk/call center experience Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Posted 1 month ago
4 - 5 years
7 - 11 Lacs
Mumbai
Work from Office
Commerce graduate with minimum of 4 to 5 years of relevant experience. Sound written and verbal communication in English Sound understanding of conceptual accounting a must More than 3 years of experience in Accounts Payable function in mid-sized Corporate. Sound knowledge of MS-Excel Exposure to ORACLE ERP will be an added advantage. Candidate should be proactive with positive attitude towards work
Posted 1 month ago
2 - 5 years
2 - 4 Lacs
Bengaluru
Work from Office
remote typeOn-site locationsBengaluru, KA time typeFull time posted onPosted 6 Days Ago job requisition idREQ424337 Reporting to the Transport manager, youll provide efficient and cost-effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick-up time and that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick-up. Youll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, youll also monitor and report cases of speeding and other incidents to the Transport Helpdesk and communicate with them over the radio when needed. The candidate should have a minimum qualification in BA/BCOM/any graduation. He should have experience in employee transport (ETS) and basic knowledge of the city/state, Excel knowledge, communications skills (verbal and written) and people-oriented leadership quality. Serving as a go-between among teams: Being a part of the JLL family, youll be constantly collaborating with teams across the boardespecially in this role. As the person in charge, youll be central in supporting the transport team at the clients facility. Youll also be responsible for keeping in touch with our vendor supervisors. In addition, youll keep a record of important transport-related phone numbers. Also part of your scope is to prepare work orders and assign a unique reference number for each transport request. Your superior analytical skills will also prove handy, as youll look into and prepare daily, weekly and monthly transport reports. A strong drive toward excellence: Working at JLL, youll see yourself working with many of the industrys premier talents and innovators. That is why you must have a laser beam focus on excellence. To land this job, you must be a graduate of any discipline with three to five years of experience in transport management in a BPO/Manufacturing setting. You must also demonstrate an aptitude in working with a team. Furthermore, you must have a solid background in developing and monitoring improvement programs. What is required: At JLL, Roles & Responsibilities: Managing BEF One Campus transport operations. Vehicle driver tracking for all 4 shifts (A, B, C and GS) Managing transport vendor partners/vehicles/driver's movements. Inter-office shuttle monitoring. Arrival and departure monitoring and report generation. Weekly transport routing and Sunday routing. Handling events query and vehicle arrangement. Updating of transport notice boards in all the locations for Holiday, Sunday working & Events. Handling Helpdesk calls (Shift mobile). Driver and vehicle compliance checks and reports generations. SPOT cab trip sheet audit and billing. Sharing transport reports (MMR, Spent, DSR, Incident, Billing & MIS validation). Occupancy level report to the management. Parking yard monitoring. Monitoring all shift vehicles, in pickup/drop. Weekly supervisor and driver meetings. Monthly vendor managers meetings and MOM updates. Attending committee meetings. Transport accruals sharing with the Finance team. Transport payment follow-up with the finance team with PO updates. Monthly Invoice update, with NDC submission to the finance team. Handling on-call employees queries and directing them to the vendor for a cab. Lady employee pickup and drop monitoring. Employee queries, and compliance follow-up with action updates. Additional vehicle increase, decrease workings and approvals. New Location Transport setup and Shuttle deployment planning. Induction of vehicle and drivers. Location On-site Bengaluru, KA Scheduled Weekly Hours: 48 . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.
Posted 1 month ago
1 - 4 years
1 - 3 Lacs
Pune
Work from Office
remote typeOn-site locationsPune, MH time typeFull time posted onPosted Today job requisition idREQ428136 Front Office Executive Work Dynamics What This Job Involves Responsibilities Key Operations delivery ? Manage the Front Office in most professional manner, directing and coaching staff to ensure pleasant experience to all visitors. ? Greet VIP clients/visitors on arrival at front office and as directed, perform special services for VIP Guests/client. Provide safety briefing and assist in VIPs arrival/departure in absence of guest relation officers. ? Assist in sending clients/visitors messages or faxes and self-check-in. ? Assisting with special needs for visitors with disabilities. ? Having prior information of arriving clients/visitors and ensure all necessary arrangements are done as per requirement, follow up in case guests are not picked up from hotel. ? Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival ? Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix. ? Ensure welcome PPT is updated & displayed for the client visits and all the equipments are in working condition ? Ensure all relevant communication is updated and displayed at all times, at the Front office, as per the guidelines given by SDL. ? Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff in proper grooming and behavior. ? Ensure all equipment and hardware at the Front Office is working and there is zero downtime. Escalate to next level as necessary for rectification. Operates the front office computer system in order to assist front office attendants ? Provide assistance in general administrative activities and to Helpdesk as required. ? Ensure FOE handles all incoming and outgoing calls in professional & polite manner. o Co-ordinates with all departments to address the all the concerns/event management/flower arrangements to maintain Front Office functions properly. ? Ensure Accenture specific processes/manual is followed ? Manage/track amount collected for temporary badges. ? Ensure compliance of regulations/requirements of JLL management. ? Participate in Emergency Evacuation procedures including crisis management and business continuity. ? Develop the necessary policies and procedures required for all functions within the scope of Front Office. ? Responsible for ensuring availability of safety and Accenture directory signage. ? Preparation of all required reports/participation in internal/external audits. ? Ensure training of front office /GRE staff as per relevant training calendars ? To discuss all matters that needed to follow up with the next shift front office executive approving and managing the roster ? Govern overall performance of Front office executive & Guest relation executive as per defined roles & responsibilities. Sound like you? To apply you need to be: 1.Must be graduate from any industry. 2.Should have good experience in Hotel / Hospitality industry. 3. Should have good communication skill." Apply today Location On-site Pune, MH Scheduled Weekly Hours: 48 . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.
Posted 1 month ago
3 - 5 years
7 - 12 Lacs
Bengaluru
Work from Office
JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Description Position: Manager - Credit Control & Revenue Assurance Business: Property and Asset management, Bangalore Job Overview You will be the face of JLL at the client s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for: Understand business and ensures there is integration between business and technology. Work closely with the operations and technical teams and is a major contributor to the requirements specification deliverable Provides analytic support by coordinating data extraction from various databases and data interpretation. Create report templates and data gathering tools to meet desired future standard Data custodian & controller Trend analysis and aligning with account management team Technology Tools incl Helpdesk - Trending and Analytics Deliver output files for reports and dashboards Sign off on data roadworthiness Facilitate Reporting on compliances Seek and collate data for analytics Generate MIS and reports as management requirement Predictive reporting Work with finance on budget targets Cross verification of data as per agreed TOR time to time Generate Daily reports, Weekly reports, MMR, QBR, ABR etc. and own the reports. Custodian of all Site team statutory compliances , their documentation and records Would be responsible for all Audits related to compliance and will upload the OGS Compliance tool with all requisite documents Building statutory compliances are to be tracked for expiration and renewals All documentation recording to be ensured on shared folders related to compliance Site details: You will be working at commercial site which is located at Gurgaon. Site dynamics: Work Schedule: Site team: e. g. : Property Manager +2 Other details if any Sound like you? Here is what we re looking for: Being Analytical and Meticulous Your role will involve coordination with various teams. You will be paying attention to detail and have excellent problem-solving skills. You will be using logic to trouble shoot problems; and assign and monitor maintenance projects. You should have a good knowledge of the working procedures. Qualifications You will have a Degree / Diploma in Electrical/Mechanical OR any equivalent, with min 3-5 years of work experience in Real Estate/ Hotel or Construction Industry. For residential sites candidates with residential experience will be preferred. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Location: On-site -Bangalore, Karnataka Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Posted 1 month ago
4 - 7 years
2 - 6 Lacs
Chennai
Work from Office
JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job description: JOB RESPONSIBILITIES Location: Chennai Responsibilities Helpdesk/Mailroom Operations To provide management advice on Helpdesk/Mailroom for escalated issues during the shift To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process To ensure accident or crises management is addressed immediately Clearing of C-mail / Government agencies mail to the proper recipient Front Office Operations To provide management advice for Front Office for escalated issues during the shift. To ensure immediate response to all priority calls during the shift and follow escalation process To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep. To ensure immediate response to all priority calls during the shift and follow escalation process Security Operations Attending the shift briefing To ensure Security muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in security services To ensure that the security assignment manager or security in-charge of the facility is being updated on the clients/VIP visits To ensure that the security related issues are discussed with security assignment manager and also on priority for the shift and ensure there is an action and tracking for the issue closure. To ensure that security staff adheres to GAP norms. To discuss and assist facility manager and security Manager (pan India) on monthly basis on the vendor performance matrix. To ensure the Grooming of the staff To manage the overall key room, clock room and time office operations. To ensure weekly training is imparted and staff grooming standard is maintained. Answering the employees query on phone and mails replying. Ensure to implement all process/ procedures on ground effectively Housekeeping Operations Attending the shift briefing To ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping service To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the client s/VIP visits To ensure that the housekeeping related issues are discussed with housekeeping duty manager and also on priority for the shift and ensure there is an action and tracking for the issue closure To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services. Identification, on time closure and reporting of snags To discuss and assist facility manager on monthly basis on the vendor performance matrix Ensure all the Siebel housekeeping calls are closed on priority and within TAT without escalations Cafeteria Operations To ensure caterers maintain a high standard of hygiene & cleanliness in the services areas During food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangements To ensure random food samples test is done by Accenture authorized vendor and results are taken up accordingly. To manage and supervise the quality, quantity and the cost of meal and refreshments being served in the cafeteria. To ensure that the operating hours, menus will be prominently displayed in all prominent places in the cafeteria. To conduct quarterly traffic analysis and ensure that waiting time on the cash counter and food counters and Sodexho counters shall be within tolerable limits. To ensure that the table & chairs are cleaned at all times and the frequency shall be modulated according to the traffic. To ensure that tracking is done on the vendor crockery like spoons, plates etc. to ensure no shortages. Should conduct monthly random Kitchen audit of the vendors. Escalate Facility Manager and then Accenture Lead on escalations. Ensure the hygiene of the cafeteria vendors operating in stalls. Ensure PPE are used by vendor staff while serving, cooking and washing. Answering the employees query on phone and mails replying. General Operations To ensure upkeep of breakout area & reprographic equipment s at all times and take necessary actions as required. To ensure all such communication is entered in the duty manager log book to inform the next shift person. Proper handing over and taking over to be done. To go for facility, walk around and ensure Walk around map & Guide is followed and maintained. To adhere to Accenture Policies, Processes & procedures and also the statutory documents To adhere to Accenture SLA & KPI as agreed with JLLM To assist Facility Manager in all such ISO, Internal, External, audits that happen at Accenture and ensure necessary documentation are done To coordinate with engineering team for any issues that need help. Plan & train TPV staff on Accenture policies and requirements. Daily and monthly updating of OLA in the SMDRS tool. Important and VIP client visits to be coordinated with Events team and should be managed without escalations. Should have complete knowledge & functionality e. Fit tools (VMT, IMT, Site Ops. Site Inspection tool), BGC and work permit tool. Should govern overall pest control, carpet maintenance, Wellness room, Ambulance, Indoor plants, Recreation room and Gym activities. Should conduct all the scheduled meeting and focus meets with projects as per calendar. Should participate and manage half yearly fire drill. All daily, weekly and monthly reports to be shared on time. All the relevant checklist to be governed and maintained as per requirement. Should be able to grab and adopt to all the new implemented initiatives Location: On-site -Chennai, TN Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Posted 1 month ago
5 - 6 years
4 - 8 Lacs
Gurugram
Work from Office
JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: To provide comprehensive facility and contract management for the client, with a focus on continuous improvement. To achieve financial and other targets established by the Facilities Manager. Achievement of the Key Performance Indicators and Service Level Agreement targets Property Operations Managing all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery - this includes all Cleaning functions/ Security/ Administration/ Reception/ Helpdesk/ Pantry and Mailroom services. Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client Routinely Inspect all contracted services to ensure performance measures are being maintained Ensure Helpdesk service requests are attended to in time. Effectively manage the mailroom services to ensure an on time deliverable system Achieve client satisfaction to Client expectations. Staff Management Manage and assist with the personal development of all direct reports. Develop and manage succession plans and appraisals for all direct reports. Actively seek to train subordinates in all aspects of the non- technical services. Actively multi skill all Jones Lang LaSalle staff to increase flexibility and job satisfaction. Reporting Daily/Weekly reports. Contribute to the Monthly Management Report to client and other reports as required. Vendor Management Manage service contracts, including inspections and quality management of service delivery Prepare tender documentation, evaluation of tenders; prepare contracts Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Client. Participate in Emergency Evacuation procedures including crisis management and business continuity. Manage all Health and Safety issues and actively participate in Health and Safety reviews Tertiary qualifications in property, building or facilities management required. Excellent people skills and ability to interact with a wide range of client staff and demands. Demonstrated experience with tendering and service improvement initiatives required. Knowledge of Occupational Safety requirements Knows the inventory management, good keeping knowledge Strong PC literacy and proven ability to manage daily activities using various systems. Demonstrated experience with continuous improvement initiatives highly desirable. Demonstrated experience with client reporting and preparation of reports required. Achievement of Contracted Service Levels and Performance Indicators. Achievement of contracted Customer Satisfaction expectations. Management of resource to ensure no disruption to client business. Achievement of savings initiatives as agreed with Client. Delivery of Agreed Initiatives as per Client/Jones Lang LaSalle Initiatives Road Map. Achievement of performance goals as agreed with manager Understanding of Cafeteria operations. Acts as leadership role model for Jones Lang LaSalle by behaving consistently with cultural requirements. Set stretch targets for self to achieve maximum team performance. Is able to make difficult decisions and resolve problems or improve operations . Actively searches out opportunities to achieve best results Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients. Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community. Listens effectively and communicates through actions and examples. Have strong written and oral communication skills. Flexible to work in shifts. Sound like you? To apply you need to have: Mastery in the field You should have earned an experience of more than 5 to 6 years in Facility Management - Soft Service preferably from hotel Industry & specialized in Housekeeping & have eye for detail . We ll also expect you to work as a part of a diverse team in both leadership and individual contributor expertise. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Location: On-site -Gurugram, HR Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Posted 1 month ago
3 - 7 years
5 - 10 Lacs
Noida, Gurugram
Hybrid
Xceedance is hiring for Help Desk(Australian Shift) Job Description: 3-6 years of experience in a service desk engineer role. Proficiency in operating system structures and permission management. Strong understanding of cloud IAM (Identity and Access Management) and RBAC (RoleBased Access Control). Experience with CMS (Content Management Systems). Mandatory exposure to Google Cloud Platform Ability to understand and interpret GCP and operating system logs. Experience using ITSM tools such as Zendesk and Jira. Excellent English communication skills, both written and verbal *We are considering immediate joiners to maximum 30 days serving notice periods profiles*
Posted 1 month ago
- 2 years
4 - 5 Lacs
Pune
Work from Office
Before you apply to a job, select your language preference from the options available at the top right of this page. Job Description: This position handles incoming communications from Account Executives (AE) and other UPS representatives regarding technical and procedural issues for UPS supported applications. He/She records interactions in a Customer Resource Management (CRM) system for tracking and monitoring case status and resolution. This position identifies and defines problems, collects data, establishes facts, and draws valid conclusions. He/She understands and interpret technical concepts and applies logic and deductive reasoning. Responsibilities: Responds to customer requests received by applying understanding and knowledge of supported systems and products. Troubleshoots and resolves customer problems via phone or remote capabilities. Responsible for meeting established individual and team performance targets including: service level, resolution, productivity, and quality standards. Maintains up-to-date knowledge of products, services, and resource materials to provide adequate support and accurate information to customers. Adheres to established attendance and punctuality guidelines. Probes, isolates, and troubleshoots supported application problems. Qualifications: Typing skills (minimum of 35 wpm) - Preferred Computer hardware and software knowledge including the installation, removal, and troubleshooting of software, printers, scanners, scales, peripheral components, network configurations, and databases - Preferred Excellent written and verbal communication skills - Preferred Ability to work flexible shift hours, up to 5 days per week Minimum of 3 months helpdesk/call center experience
Posted 1 month ago
1 - 3 years
1 - 4 Lacs
Bengaluru
Work from Office
We are looking for a Claims Helpdesk Executive to join our team. The ideal candidate will play a critical role in providing on-site support to clients, addressing claims-related queries, collecting necessary documents, and ensuring seamless communication between the client and our internal claims team. This role requires someone with a basic understanding of Excel and prior experience in the insurance domain. Key Responsibilities: Visit client offices as regularly to address claims-related queries and concerns. Provide prompt and accurate guidance on reimbursement and cashless claim procedures. Collect necessary documents from clients, ensuring they are complete and accurate. Maintain proper records and ensure timely submission to the processing team. Act as a bridge between clients and the internal claims team to facilitate smooth processing. Resolve queries and escalate complex issues to the appropriate department when needed. Build and maintain positive relationships with clients. Ensure a high standard of customer experience by providing professional and empathetic support. Qualifications and Skills: Education: Graduate in any discipline (preferably in Insurance, Commerce, or related fields). Experience: 1-3 years of experience in the insurance domain, preferably in the helpdesk. Technical Skills: Basic proficiency in Microsoft Excel (data entry, filtering, basic formulas, etc). Able to pick up usage of tools like google sheet, airtable, etc Knowledge of claims management systems is a plus. Soft Skills: Excellent communication and interpersonal skills. (English, Hindi are mandatory & regional languages based on the city.) Ability to handle multiple tasks and work under pressure. Other Requirements: Willingness to travel locally for client visits. Self-motivated and able to work independently with minimal supervision.
Posted 1 month ago
3 - 6 years
5 - 8 Lacs
Coimbatore
Work from Office
Join a team that provides Level 1 and 2 Helpdesk support (Voice/Non-Voice) for BOSCH and its global customers. The individual must possess basic skills / abilities to perform the essential functions. Responsibilities: Provide Level 1 support for tools/applications and co-ordinate with stakeholders until closure Obtain and evaluate all relevant data to handle complaints and enquiries Monitor and Dispatch incidents/tickets to the right technical solution group Efficiently resolve complaints to completion and achieve customer satisfaction Complete call notes and reports as necessary and update them in the CRM Report creation using MS office tools Record details of comments, enquiries, complaints, and actions taken Manage administration, communication and coordination with internal departments Flexible and willing to work in shifts - 24/7 helpdesk environment Qualifications Educational qualification: Bachelors degree in Computer Science, Information Technology, Computer Technology or related science field Experience :
Posted 1 month ago
4 - 5 years
6 - 7 Lacs
Bengaluru
Work from Office
Workplace Duty Manager What this job involves Duty Manager, Facilities will be responsible for managing all aspects of day to day service delivery in Accenture during the shift. He/ She also will be accountable for proper usage and functionality of the technologies implement at site Responsibilities Helpdesk/Mailroom Operations To provide management advice on Helpdesk/Mailroom for escalated issues during the shift To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process Clearing of C-mail / Government agencies mail to the proper recipient. To ensure accident or crises management is addressed immediately Front Office Operations To provide management advice for Front Office for escalated issues during the shift. To ensure immediate response to all priority calls during the shift and follow escalation process To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep Security Operations Attending the shift briefing To ensure Security muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in security services To ensure that the security assignment manager or security in-charge of the facility is being updated on the client s/VIP visits To ensure that the security related issues are discussed with security assignment manager and also on priority for the shift and ensure there is an action and tracking for the issue closure. To ensure that security staff adheres to GAP norms. To discuss and assist facility manager and security Manager (pan India) on monthly basis on the vendor performance matrix. To ensure the Grooming of the staff To manage the overall key room, clock room and time office operations. To ensure weekly training is imparted and staff grooming standard is maintained. To ensure VMT tool (vendor management tool) is up and run all the time To ensure all registers/tools update for material movements (In & Out) on day to day basis Follow the escalation matrix if anything wrong Ensure to implement EHS practices (PPEs etc) in and around the security premises Ensure to update the new assets in the asset tracker & update the relevant stake holders (WM & CEs) Housekeeping Operations Attending the shift briefing To ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping services. To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the client s/VIP visits. To ensure that the housekeeping related issues are discussed with housekeeping duty manager and also on priority for the shift and ensure there is an action and tracking for the issue closure. To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services. Identification, on time closure and reporting of snags. To discuss and assist facility manager on monthly basis on the vendor performance matrix. Ensure all the Siebel housekeeping calls are closed on priority and within TAT without escalations. Cafeteria Operations To ensure caterers maintain a high standard of hygiene & cleanliness in the services areas During food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangements To ensure random food samples test is done by Accenture authorized vendor and results are taken up accordingly. To manage and supervise the quality, quantity and the cost of meal and refreshments being served in the cafeteria. To ensure that the operating hours, menus will be prominently displayed in all prominent places in the cafeteria. To conduct quarterly traffic analysis and ensure that waiting time on the cash counter and food counters and Sodexho counters shall be within tolerable limits. To ensure that the table & chairs are cleaned at all times and the frequency shall be modulated according to the traffic. To ensure that tracking is done on the vendor crockery like spoons, plates etc. to ensure no shortages. Should conduct monthly random Kitchen audit of the vendors. Escalate Facility Manager and then Accenture Lead on escalations. Ensure the hygiene of the cafeteria vendors operating in stalls. Ensure PPE are used by vendor staff while serving, cooking and washing. Estate Management Ensure necessary approvals are taken by the builder team on cases to cases basis during specific events Coordination with builder on guarding services and common area upkeep daily / weekly / monthly Co-ordinate with builder security for logistics requirement Co-ordinate with builder for pest control activity closure Take proper rounds in all common areas maintained by builder Co-ordination with builder HK team & ensure daily HK activity in place in common areas Make snag reports pertaining to common area s and follow up for closure Coordination for bee hive removals and pest control Coordination with builder security team for any logistics requirement General Operations To ensure upkeep of breakout area & reprographic equipment s at all times and take necessary actions as required. To ensure all such communication is entered in the duty manager log book to inform the next shift person. Proper handing over and taking over to be done. To go for facility, walk around and ensure Walk around map & Guide is followed and maintained. To adhere to Accenture Policies, Processes & procedures and also the statutory documents To adhere to Accenture SLA & KPI as agreed with JLL To assist Facility Manager in all such ISO, Internal, External, audits that happen at Accenture and ensure necessary documentation are done To coordinate with engineering team for any issues that need help. Organizing induction program for all TPV & Jll staff Plan & train TPV staff on Accenture policies and requirements. Daily and monthly updating of OLA in the SMDRS tool. Important and VIP client visits to be coordinated with Events team and should be managed without escalations. Should have complete knowledge & functionality e.Fit tools ( VMT, IMT, Site Ops. Site Inspection tool), BGC and work permit tool. Should govern overall pest control, carpet maintenance, Wellness room, Ambulance, Indoor plants, Recreation room and Gym activities. Should conduct all the scheduled meeting and focus meets with projects as per calendar. Should participate and manage half yearly fire drill. All daily, weekly and monthly reports to be shared on time. All the relevant checklist to be governed and maintained as per requirement. Adopt to all the new implemented initiatives. Handling of security, EHS incidents on priority and communicating the same as per escalation matrix. Answering the employee query on phone and replying mails Follow the escalation process & matrix for any incident / issues (100%) Sound like the job you re looking for? Before you apply, it s also worth knowing what we are looking for: Education and experience Graduate degree with relevant work experience. Very Good people skills and ability to interact with a wide range of client staff and demands; Proven ability to function effectively as part of a team Proven ability to initiate and follow through with improvement initiatives. What you can expect from us You ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep your ambitions in sight and imagine where JLL can take you... Apply Today! Business Specific Question Location: On-site -Bengaluru, KA Scheduled Weekly Hours: 48
Posted 1 month ago
4 - 6 years
6 - 8 Lacs
Pune
Work from Office
ql-editor kch-description-color"> JOB DESCRIPTION Job Title : HR Executive Reports into : HR Manager Direct Reports : NA Job Type : Permanent Location : Pune, India Experience : 4 to 6 years About Dataction : Dataction is a new age services firm that offers best in class information technology, analytics, and consulting services to renowned international companies. Dataction was established in 2010 and has grown rapidly over the last decade. Dataction has built a reputation for providing differentiated and reliable services to a wide range of customers across multiple sectors. At Dataction we connect every dot and reimagine every business process. Our lean, agile, and analytical approach towards problem solving and execution, helps our client achieve sustainable growth and secure a profitable business, while safeguarding a viable future. Our people are committed, courageous, and unafraid of pushing boundaries. They help our clients make decisions that deliver immediate and measurable benefits, justifying investments. Our engagement models provide the perfect blend of quality, control, and cost for our customers. To know more about Dataction, please visit https://dataction.in Job Purpose : We are looking to hire HR Executive to join our Support Functions Team and help us in the management of employee cycle from Onboarding to Exit by serving as a point of contact and link between employees, Internal Departments and Management We are looking for a candidate with open mindset, positive attitude and outstanding track record in the field of HR functions. Responsibilities : We are looking to hire and HR generalist professional with a strong background HR Operations activities who will be responsible to manage the HR function related to employees from hire to retire i.e complete employee life-cycle management. The candidate will be recruiting for all leadership positions in a growing tech start-up as well as managing daily HR Operations activities. In this hands-on position, the ideal candidate will work closely with management to manage the full cycle of onboarding to exit process. Pre-Onboarding - Releasing offer letters to the selected candidates and sharing onboarding agenda details before the joining. Onboarding - end to end onboarding process of new hire, employee documentations, HR Inductions, managing end to end Background verifications process. Probation and Confirmations - managing end to end process of probation and confirmation cycle, ensuring the probation goals are activated on HRM system, follow-up with managers for probation review of employee, issuing confirmation letters. Performance Appraisals - Managing end to end operational activities around appraisal process i.e Mid-year performance review and final year-end appraisal cycle. Identifying employee list for review, ensuring appraisal goals are added for the mid-year/final year review, preparing appraisal dashboard, tracking the review completion and follow-up with managers, preparing and issuing appraisal letters, uploading appraisal letters on HRM system. Payroll - managing end to end payroll processing monthly cycle, preparing monthly payroll inputs files, tracking monthly increments, bonus payout, exit process, full and final settlement, tracking resignation acceptance, issuing exit documents to exit employees. Social Media Coordination s - collecting new joiner details for new joiner announcement of social media, coordinating with marketing team, tracking employee LinkedIn profile updates. Employee Engagement - conducting periodic employee events in-office/virtual on social media, planning festive days celebrations, organizing various office events. Rewards and Recognition programs - conducting quarterly and yearly employee R&R programs and tracking the R&R portal for points redemption on quarterly basis Employee Queries - responsible for monitoring and reverting to all kinds and all level of employee queries through various HR helpdesk tools. HR Systems update - responsible for updating various HR systems in the company for uploading employee documents, updating employee records, updating exit records, uploading appraisal letters, confirmation letters, BGV reports, probation goals additions, appraisal goals additions for each new designations, enrolment of new joinee to R&R portal HR Reports - responsible for updating various HR reports eg. Employee MIS, Employee salary reports, Employee exit reports, HR rewards payout, R&R points redemptions reports, leave- attendance reports, HR helpdesk reports and ant other HR reports to be prepared on need basis Qualifications, Skills and Experience : Minimum 4 to 6 years of HR Generalist experience Should have at least 4 years of experience in HR Operations activities. Experience in interacting and working with Senior leadership team from management. Capacity to apply discretion and maintain a high level of confidentiality when handling sensitive information Proficient with MS Office Suite, including knowledge of Excel, Word, PowerPoint with an enterprise applicant tracking systems (ATS) and HRMS systems for employee data management. Excellent communication skills both written and verbal Ability to prioritize and complete projects within deadline. Solid knowledge of Recruitment and HR Process best practices, energetic self-starter with the ability to perform in a fast-paced environment Familiarity with HR databases, applicant tracking systems and HRMS system. Ability to generate and interpret Recruitment and HR reports. Enthusiastic and passionate about HR processes to grow as HR Executive. High ownership and a self-driven approach. Sound judgment and problem-solving skills Willing to take a hands-on approach and able to excel in an international company culture. Why should you join Dataction Fairness, meritocracy, empowerment, and opportunity are pillars of our work culture. In addition to a competitive salary, you can look forward to: Great work-life balance through hybrid work arrangement. Company funded skill enhancement and training. Exciting reward and recognition program. Opportunity to bond with colleagues through exciting employee engagement initiatives. Great on the job learning opportunity through involvement in new product/ ideation teams. 60 minutes with the CEO each quarter to pick his brains on any topic of your choice. Interview Prep Guideline : We at Dataction believe that interview process is not a quiz contest, rather it is a mutual opportunity for both parties to assess the suitability of forming a long-term bond. As such, we feel that revealing the assessment process and evaluation/ scoring themes in advance would give you the best chance to prepare and be successful in the interview process. For this role, please see some pointers below. We will assess you 3 themes - Skills, Smartness and Cultural fitment. Skills - our probe will cover the following aspects: Thorough understanding of HR Operations Knowledge in area of Payroll processing. Experience around Onboarding activities and Employee query handling. Using advance excel for effective data analysis. Problem solving in terms of priority and severity. Basics about Role and responsibilities while working in HR functions. Smartness - our probe will cover the following aspects: Confidence exhibited throughout the interview process. Clarity of thoughts and deftness in articulation of thoughts. Ability to handle pressure. Cultural fitment - our probe will cover the following aspects: Attitude, especially to understand your motivations and behaviors in the fast-paced start-up ecosystem. Your approach to working with colleagues and customers. Your approach to dealing with adversity. Your career aspirations and your plans to achieve these aspirations. Join us to experience a refreshingly different work environment !
Posted 1 month ago
6 - 8 years
8 - 10 Lacs
Bengaluru
Work from Office
About PhonePe Group: Culture Job Responsibilities of Specialist - HR Digitalization HR Systems domain -- IT project mode and systems operations mode based on need: Gather business change requirements/enhancements; raise configuration change requests; ensure configuration changes; change control process, testing and roll-out; maintain system documentation. Learn-as-per-need, Coach team members on techno-functional aspects, provide end user support and training Periodic system updates and validations as required across Development/Test; Preview/Stage and Production environments Interface with the software/services vendor s Customer Success/Technical Support team for select change requests, issue resolution and keeping track of system updates Maintain organization masters and proactively manage system-wide impact of changes System-related issues categorization, prioritization, tracking and timely closure through Employee Helpdesk Troubleshooting and carrying out independent Root-Cause Analysis (RCA) Interface with auditors: IT Application Controls and IT Governance System Administration (Primary) - Core System of Records (SAP SuccessFactors) : Module scope within SAP Cloud Platform (SCP) and SAP SuccessFactors: Employee Central, Onboarding2.0 B. System Administration (Secondary) - Systems Adjacent to SAP SuccessFactors : System administration, maintenance and enhancement of niche systems: Applicant Tracking System (Greenhouse), SAP BTP and HANA Database Desired Qualifications and Skills: B.Tech with 6-8 years of experience, ideally in Comp. Sci. / IT / Electronics / Communication (Techno-functional mindset is mandatory; MBA is optional) Good understanding of HR Information Systems, their implementation and support Technical expertise in managing integrations between systems Sound knowledge of SAP CPI / SAP Cloud Integration Strong interpersonal and communication skills including documentation Problem-solving / Trouble-shooting: Active identification, participation and resolution Disciplined execution and tracking of tasks Good knowledge of MS Office / Google Suite
Posted 1 month ago
- 4 years
3 - 3 Lacs
Bengaluru
Work from Office
Role & responsibilities Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles 8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off Skills Required: 2. Excellent communications skills (verbal and written) 3. Knowledge on ITIL Framework and Terminologies 4. Knowledge on Windows, Mac operating systems & VDI environments 5. Demonstrated problem solving capabilities 6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner 7. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays 8. Self-motivated achiever who gains satisfaction from providing excellent customer service 9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies 10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates 11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.. 12. Excellent organizational skills 13. Continually develops and maintains technical skills to ensure high quality levels of technical support for end user 14. Good knowledge in Active Directory, MFA and printer mapping.
Posted 1 month ago
- 5 years
3 - 3 Lacs
Kolkata
Remote
*You & I Consulting has always been in the spotlight for getting placed in 64+ MNC's PAN India. *We At You & I Consulting, Embracing the power of diversity, our organization is committed to fostering an inclusive work environment by focusing on women hiring for our remote service associate roles. *Work from home with Virtual Customer Service! Role: Shipping Support Associate Location: Work from home in West Bengal, India (System will be given) Interview Mode:- Virtual ***ONLY CANDIDATES FROM WEST BENGAL IS APPLICABLE Contact :- Call or whtsapp now@ srijita - 8016499764 What will you do as an Associate? As an Associate, you have a very clear purpose: to ensure successful deliveries by supporting customers, drivers, shippers, and Delivery Service Partners. Youll be the first point of contact for our (English) customers by answering their requests through phone, chat, and/or email, You will also be responsible for gathering intelligence to prevent any potential issues that may impact customer experience and delivery performance. *Call or whtsapp now@ srijita - 8016499764 What qualifications do we need from you? Minimum age: 18 years old 10+2 and above are welcome Strong communication skills in (English) (both written and oral fluency) Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required) You'll need a quiet, distraction free work space (dedicated office space with a desk and chair) From a technical perspective, a minimum broadband connection is required. If this role sounds like its for you, then call our HR Specalist on the below to start the application process! * Call or whtsapp now@ srijita - 8016499764 Youll need to allow 2 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. What We Offer:- Competitive salary and performance-based incentives. Comprehensive training and continuous learning opportunities to enhance your skills. Friendly and supportive work environment that promotes teamwork and collaboration. Career advancement opportunities based on your performance and dedication. CTC - 3.05Lpa To 3.60Lpa System will be given Complete Work From Home Role - Permanent / Contract (Depending On The Assessment Score) Medical insurance Internet allowance will be given Monthly meal coupon will be given *Note: - *Though We Try and Answer The Calls Immediately, but Due to Heavy Call Flow The Below Numbers Might Be Busy At Times. In case you find the number busy, please whatsapp your details to us in the below format: - *srijita - 8016499764 (call or whts app) Full Name :- Current Location Contact No DOB Highest Qualification Experience for Consideration (Total Experience) Current Organization Current CTC (Numeric Values only) Expected CTC (Numeric Values only) Current Location :- *Interested candidates can even refer their friends or relatives provided the criteria *FOR interview Call Now our HR Specialist: - @ srijita - 8016499764 (call or whts app)
Posted 1 month ago
2 - 4 years
25 - 30 Lacs
Bengaluru
Work from Office
As passionate about our people as we are about our mission. What We re All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live. What Makes Q2 Special Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our Circle of Awesomeness award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. Q2 is seeking an IT Support Analyst to effectively address and manage service requests, incidents, events, and monitor their status through resolution while keeping internal customers up to date with status. This individual will be a part of a highly customer service oriented team responsible for effective provisioning, installation/configuration, operation, and maintenance of workstation hardware, software, and business applications. The ideal candidate will have a diverse technical background and experience supporting a large number of internal customers in a fast paced environment. This individual ensures that the level of customer service, timeliness of service requests and incident resolution, and quality completion of assigned projects adhere to Q2 s high standards. RESPONSIBILITIES: Provide excellent first contact customer service to our internal customers Troubleshoot and resolve requests for service, incidents, and events within SLA while maintaining a high level of customer satisfaction Setup new employee offices and assist with on-boarding of new Q2 employees Image, configure, test, and distribute workstations to employees Coordinate escalation and resolution of complex issues with the appropriate IT teams Help to maintain a positive and professional work environment Assign appropriate permissions to users in Active Directory Perform regular file archival and data migrations as necessary Collaboratively document, develop, and contribute to Helpdesk continual service improvement Maintain inventory of all corporate assets issued to employees Participate in rotating on-call shifts approximately once per month Provide support for key IT projects Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to Perform responsibilities within established SOX and security compliance requirements EXPERIENCE AND KNOWLEDGE: 2-4 years of technical experience in an IT organization Ability to work individually, as a team, and cross-functionally to resolve complex issues Strong customer service, written, and oral communication skills Experience with Active Directory Experience supporting both Windows and Mac workstations Experience providing effective support to remote users Preferred: Advanced Degree in Information Systems, Computer Science, Engineering or related field Experience with Identity Management tools - (SSO) Experience with Mobile Device Management tools - (MDM) Experience with A/V and collaboration tools Certification in one or more of the following: MTA, MSCA, Network +, CCENT/CCNA This position requires fluent written and oral communication in English. Health & Wellness Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs - You Earned it Click here to find out more about the benefits we offer. How We Give Back to the Community: You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute , and The Trevor Project , promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF , and Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes. At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Posted 1 month ago
2 - 7 years
9 - 13 Lacs
Gurugram
Work from Office
Additional Locations: N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we ll give you the opportunity to harness all that s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we ll help you in advancing your skills and career. Here, you ll be supported in progressing - whatever your ambitions. About the role: Analyst, Sales Operations The core objective of this role is to support the sales -operation manager to maintain the service delivery goals and other objectives of the department. Location: Gurugram, India Job Responsibilities: Support sales operations activities such as master data management (MDM), capital equipment tracking, helpdesk coordination, and related operational tasks. Coordinate with Sales teams to understand requirements and initiate internal requests following defined processes. Ensure timely execution of requests through collaboration with internal teams and functions. Achieve individual targets and maintain compliance with SLAs, KPIs, and other performance indicators. Assist in identifying and initiating corrective actions for service incidents and operational issues. Monitor service metrics and highlight areas for improvement. Execute daily activities aligned with departmental strategies and goals. Contribute to improvement initiatives including automation, system implementations, and process enhancements. Prepare and submit periodic reports (daily, weekly, monthly) on assigned activities. Provide first-level support to Sales teams for operational issues and service requests. Support analysis of sales requirements and assist in achieving business outcomes. Communicate effectively with internal stakeholders to ensure seamless coordination. Comply with all relevant SOPs, DTPs, and regulatory requirements to support quality and compliance. Track completion of assigned mandatory training and ensure personal compliance. Maintain accurate and up-to-date documentation such as SOPs, DTPs, and process maps in line with operational standards. Flexibility to work in rotational shifts as required by business operations. Your Experience: Bachelor s degree required; Masters preferred 2+ years of Shared Services/Global Business Services experience in sales operation, master data, finance, supply Chain management operations. Service Delivery management, operational metrics and scorecards, and experience within a progressive global shared service operating model will be preferred. Superior problem-solving skills, communication and team/interpersonal skills. Outstanding ability to diagnose problems which could be related to process, technology, strategy or people and put in place actions/measures. Preferred experience in driving projects for improvements. PC literacy: ability to quickly learn and productively use new software applications IT technical skills: Microsoft office tool, understand the underlying technical aspects of technology / system / applications. International experience - Self-awareness of communication styles and cultural / global differences Working Days: Wednesday to Sunday (Rotational shift as per business requirement) Shift: 7.30am to 4pm / 9am to 6 pm ( as per business requirements ) Requisition ID: 605823 As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen. So, choosing a career with Boston Scientific (NYSE: BSX) isn t just business, it s personal. And if you re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
Posted 1 month ago
1 - 2 years
4 - 8 Lacs
Pune
Work from Office
Shift timings: 1 p.m. 10 p.m. (Work from office) Our client is a forward-thinking mid-market information services and research IT Support Specialist - ZETA-V Shift timings: 1 p.m. 10 p.m. (Work from office) Our client is a forward-thinking mid-market information services and research firm poised for growth, serving clients in the financial services and insurance sectors. We are seeking an IT support specialist to resolve day-to-day IT operational issues for all company staff. This position will be office-based, in Pune India and will support a staff of ~200 across US, UK and India. Our current IT infrastructure is cloud-based Office 365, Sharepoint, SFDC and Okta along with a host of SaaS tools form the bulk of our technology footprint. Position Overview: As an IT Support Specialist, you will be the first point of contact for IT support needs, managing our ticketing system, resolving technical issues, and ensuring smooth technology operations for all staff. Key Responsibilities Provide helpdesk support via phone, email, and ticketing system Manage and prioritize support tickets according to urgency and impact Troubleshoot and resolve hardware, software, and network issues Handle staff onboarding and offboarding processes, including account setup/deactivation Configure cloud-based applications and services for new and existing users Document IT processes and maintain knowledge base articles Assist with basic system administration tasks in our cloud environment Requirements: 1-2 years of experience in IT support or helpdesk roles. Providing technical support and troubleshooting for Microsoft 365 applications, including SharePoint, Teams, Outlook, and OneDrive. Managing and maintaining SharePoint sites, libraries, and permissions. Assisting users with Microsoft Office Suite (Word, Excel, PowerPoint) and other productivity tools. Strong knowledge of cloud-based services and applications. Experience with ticketing systems and IT service management. Familiarity with user account management in cloud environments. Basic understanding of networking concepts. Excellent communication and customer service skills. Integrity, Problem-solving mindset and attention to detail. Preferred Skills: Experience with Microsoft 365 Knowledge of identity management and single sign-on solutions Familiarity with remote support tools Basic scripting abilities for automation of routine tasks Familiarity with Salesforce is a bonus What We Offer: Opportunity to grow your skills in a modern, cloud-first environment.
Posted 1 month ago
2 - 4 years
6 - 10 Lacs
Bengaluru
Work from Office
Why Verifone For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success. Position Summary The Verifone Helpdesk Technical Support Representative supports users with troubleshooting Verifone products, software, and services through a unique blend of customer focus and technical expertise. This position is responsible for diagnosing and troubleshooting customer requests and issues via phone, chat, and email within a 24 x 7 x 365 high-availability on-site call center environment. In addition, this position also supports internal customers and performs other duties as assigned. Essential Duties and Responsibilities Assists customers with installation, operational, maintenance and or training related inquiries for products and applications. Researches and handles complex calls as directed. Follows documentation and training materials to diagnose, resolve, and escalate customers calls. Enters all call activity into the online Technical Support database and provides documented information to the Knowledge Base. Serves as a contact on technical and service-related problems with both internal and external customers. Diagnoses mechanical, hardware, software, and systems failures using established procedures. Operates under moderate supervision. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. May schedule service calls and escalates to other departments for customer support. Performs all duties on time and is proactive in improving customer relations and internal processes. Knowledge and Experience 2 - 4 years of technical support experience. Excellent knowledge of customer service practices and procedures. Good telephone and communications skills. Demonstrates self-control and understanding of customer situations. Excellent knowledge of customer service practices and procedures. Practical computer skills including use of MS Windows and MS Office. Familiarity with internet technologies and networking standards. General knowledge of office equipment and use. Basic knowledge and understanding of the payment processing industry. Accurately type 25 words per minute. Flexible and able to work with ambiguity while still adhering to standards. Our commitment Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Posted 1 month ago
3 - 5 years
7 - 11 Lacs
Pune
Work from Office
Regularly gather and analyze data about hardware and software from multiple different sources and systems. Emails with software purchase or renewal requests IT provided data for installed software data IT provided data on hardware devices per employee Procurement data on past software purchase or renewal requests Financial data describing GL transactions for software related expenditures Other Use basic statistics in analyses (e.g. mean, median, percentile, histograms). Be able to work with Excel Power Query, Excel Power Pivot and Power BI OR the ability to rapidly learn and do so. Create a schedule of software renewals and proactively manage future renewals. Submit helpdesk tickets on behalf of ES NA staff to remove software from their computers. Conduct surveys of users and present results to management for action, e.g. software installed but not used to be removed. Create a document repository for all Invoices, Quotes and Orders associated with the purchase or renewal of software in ES NA, tied to the Software Inventory. If needed, manage user access requests and license provisioning/removals in shared systems and license assignments. Secure all required approvals for purchase or installation of software for ES NA staff. Suggest process improvements by other teams in IT, HR and Procurement. Create reports for ES NA Senior Management. Come up with questions for data analysis and get answers. Work on questions provided to you for data analysis and get answers. Track both installed software and subscriptions without desktop installation for cloud SaaS products used by and licensed to ES NA staff. Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what s previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what s possible. The Stantec community unites approximately 32,000 employees working in over 450 locations across 6 continents. 3-5 years with proven track record in both data analysis and software license management, either in IT or Procurement roles Bachelor s Degree in IT or related discipline The successful candidate will be: Tenacious Persistent Inquisitive Self Directed Bias for Action Assertive Collaborative Passionate about doing data analyses Excellent English language skills (written, oral) Unwavering and persistent attention to detail, especially regarding data quality management Superior organizational skills for data and related documents IT experience working on software license management projects or problems 3-5 years with proven track record in both data analysis and software license management, either in IT or Procurement roles Bachelor s Degree in IT or related discipline The successful candidate will be: Tenacious Persistent Inquisitive Self Directed Bias for Action Assertive Collaborative Passionate about doing data analyses Excellent English language skills (written, oral) Unwavering and persistent attention to detail, especially regarding data quality management Superior organizational skills for data and related documents IT experience working on software license management projects or problems
Posted 1 month ago
4 - 6 years
3 - 7 Lacs
Chennai
Work from Office
Position : Help Desk support Permanent Role Work location : Chennai ( City office) Prime Location. Interview Process : Face to Face Mandatory Mode : Work from office / (Rotational Shifts) mandatory. RESPONSIBILITIES University degree in the field of computer science, information sciences, or related field and/or a minimum of 4 to 6 equivalent work experience. Exceptional knowledge of computer hardware. Deep-seated experience with Windows desktop operating systems. Working knowledge of a range of diagnostic utilities/ should have worked in MNC Companies. Solid relationship management and performance management skills. Ability to motivate and direct staff members and subordinates. Strong understanding of the organizations goals and objectives. Exceptional written and oral communication skills. Ability to conduct research into a wide range of computing issues as required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language to non-technical staff and end users. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment. should be willing to work in rotational shits Looking for Short Joiners with Good Communication skills. And who is presently residing and working in chennai and who can take Face to Face intws need only apply: Mail : krishnan.g@talentfocuz.com
Posted 1 month ago
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The helpdesk job market in India is thriving, with a growing demand for skilled professionals who can provide technical support to customers and internal users. Helpdesk roles are available in various industries, including IT services, e-commerce, finance, and healthcare. If you are considering a career in helpdesk support, this article will provide you with valuable insights to help you navigate the job market effectively.
These cities are known for their vibrant job markets and offer numerous opportunities for helpdesk professionals to kickstart their careers.
The average salary range for helpdesk professionals in India varies based on experience levels. Entry-level positions can expect to earn between INR 2.5-4.5 lakhs per annum, while experienced professionals with 5+ years of experience can earn upwards of INR 8-12 lakhs per annum.
In the field of helpdesk support, a typical career path may progress as follows: - Helpdesk Support Specialist - Senior Helpdesk Support Specialist - Team Lead - Helpdesk Manager
As professionals gain experience and expertise in troubleshooting and customer support, they can advance to higher roles with more responsibilities.
In addition to technical skills related to helpdesk support, professionals in this field are often expected to have strong communication, problem-solving, and time management skills. Familiarity with ticketing systems, remote desktop tools, and ITIL best practices can also be beneficial.
As you explore opportunities in the helpdesk job market in India, remember to showcase your technical skills, communication abilities, and problem-solving capabilities during interviews. With the right preparation and confidence, you can land a rewarding career in helpdesk support and contribute to the success of your organization. Good luck!
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