1495 Helpdesk Jobs - Page 11

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Key Responsibilities: Monitor ATM networks for NCRs customers, through NCR in house Incident Management systems and tools. Determine priority based on problem information and documented guidelines and use tools to remotely access customer equipment to diagnose and resolve customer problem Managing inbound volume of voice and mail request from MS customer and channel partners and assist in providing accurate and comple...

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. TITLE : Help Desk Representative (II) GRADE : 7 Position Summary & Key Areas of Responsibility Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services 7x24 monitoring of customer s ATM/ABM network across Canada, which includes six different time zones Accountable for continuously receiving and handling high volumes of customer calls Responsib...

Everything we do is for our customers! Featured on Deloittes Technology Fast 500 list and G2s leaderboard, Maropost offers a unified commerce experience that our customers need, transforming ecommerce, retail, marketing automation, merchandising, helpdesk and AI operations with one platform designed to scale for fast-growing businesses. With a relentless focus on our customers success, we are motivated by customer obsession, extreme urgency, excellence and resourcefulness to to power 5,000+ global brands while we head to 100,000+. Driven by the same customer-centric mentality as above, we empower businesses to achieve their goals and grow alongside us. If youre a driver and not passenger and...

Oracle Cloud SaaS and PaaS Resource1 Oracle Cloud SaaS and PaaS Resource Experience: - 10+ Years Position: - Offshore Primary Function of this Position: - 10+ years of experience in Oracle Cloud (SaaS, PaaS and Instance Planning Knowledge). Leadership quality should be there in resource. Good Communication and should jointly work as a team member This Candidate should have worked on SaaS, PaaS and Instance Planning and should have knowledge of technical skills as mentioned below: Technical Skills: - Oracle Integration Cloud - OIC Oracle Cloud Interfaces SOAP Webservices REST API FBDI (File Based Data Import) BI Publisher reports (Migration and Reporting structure in Oracle) OTBI Reporting & ...

Education Qualification : Any Graduate Skills : Primary -> Behavioral | Language Proficiency | English | 2 - Knowledgeable Secondary -> Technology | IT Technical Support Activities | Second Line Support | 2 - Knowledgeable Secondary -> Functional | IT Operations Management | Operational Procedures | 1 - Aware Tertiary -> Behavioral | Microland Skills | Customer Centricity | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Tasks Related Skills | 2 - Knowledgeable Certification : Technology | IT Certifications | Any Certification Skill Required: - Help Desk-Log and keep records of customer/employee queries and advise on solution as per the SOP - Fault Resolution-Test and fix faulty equipm...

Role & responsibilities • Resolve and Escalate employee calls or queries with positive communication. • Track issues to resolution and provide reporting with a root cause determination. Meet or exceed SLA for issue resolution. • Build and maintain a helpdesk knowledge base for the HRIS System. • Support HRIS (UKG) station deployments. • Assist in HRIS training for operators / business leaders. Technical Skills: • MS Office Skills • CRM / First Call Resolution experience preferred. • UKG Pro HCM (pro) experience preferred. Preferred candidate profile • Strong systems/process orientation with demonstrated analytical thinking, organization skills and problem-solving skills. • Project management...

Immediate joiners needed!! Location: Hinjewadi, Pune (WFO) Role: Technical voice Support (US Shift) Exp: 1+ year | Grad mandatory CTC: Up to 4 LPA + Incentives Cab facility available Strong English & troubleshooting skills required

Experience Level : 2 to 4 years Work Mode : Work from Office Shifts : Quarterly Rotational 2 PM to11 PM, 6 PM to 3 AM, 9 PM to 6 AM Work Mode : Work From Office Interview Mode : Face to Face Experience 2 to 4 years of Tier 2 experience in a technician, help desk, or desktop support role. Technical Skills: * Proficient in macOS and Apple hardware/software troubleshooting. * Strong Windows installation and troubleshooting skills (Windows 10 and 11). * Experience supporting devices including MacBooks, iPhones, iPads, Androids, and Windows laptops/desktops (HP, Lenovo, Dell). * Microsoft Office 365 Administration and application support. * Familiarity with Active Directory. Communication & Profe...

Greetings, for candidates who are okay with Work From Office looking in a leading MNC we have a profile for you . Profile - Customer Support Executive (Voice/Non Voice) Qualification * Good Verbal --- communication skills in English Fresher/experienced eligible Salary - 3.5Lpa - 6.5Lpa Working days -5 (Rotational Shifts) To get your telephonic interviews scheduled kindly call/Whatsaap *Khushi 7869457739 *Arushi 7222909328 *Antra 9589329989 *Kanak 8982889979 *Monika 7869365175 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD

What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order If so, then you might just be what were looking for. Reporting to the Transport manager, youll provide efficient and cost effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick up timeand that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick up. Yo...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Job Opening: Phone Banking Officer (Bank Payroll) Location: Andheri / Thane / Noida Shift: Day Shift | Work from Office Salary: Up to 5 LPA (Based on Interview) Process: Inbound / Outbound Graduates (Freshers can apply) Call 9773553319 Simran Required Candidate profile Handle inbound and outbound customer calls professionally Assist customers with account queries, transaction details & basic banking services Escalate unresolved issues to the appropriate department Perks and benefits Bank Payroll Bonus Many more

Hiring for Multiple Roles! Phone Banking Officer Customer Relationship Manager Service Assurance Manager Escalations Manager Video KYC Officer Virtual Relationship Manager Personal Banker on Call Apply Now Call: 9773553319 Simran 9082104424 Sanika Required Candidate profile No Field Job! Work from the bank’s own contact center handling customer queries over the phone. Knowledge of banking processes, credit cards, insurance, or mutual funds is a plus. Visit: www.hyfly.in

Role & responsibilities Extending technical support on application to end users Provide Help Desk support for reporting technical incidents / issues / problems with the system. The Help desk shall log user calls related to system and assign an incident/ call ID number. Severity shall be assigned to each call as per the SLAs. Track each incident / call to resolution. Escalate the calls, to the appropriate levels, if necessary, as per the escalation matrix agreed upon Analyze the incident / call statistics and provide monthly reports including but not limited to: i. Type of incidents / calls logged ii. Incidents / calls resolved iii. Incidents / calls open iv. SLA compliance report The help de...

About The Role Skill required: Voice - Service Desk Voice Support Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Support production as per objectives and as required by the ...

What You ll Do Act as the first point of contact, delivering world- class customer service, problem resolution, and technical troubleshooting via phone, tickets, and chat. Provide technical support across multiple technologies, including Windows and Apple laptops, Google Workspace, SCCM, Active Directory, VOIP telephony, Genesys, and network- related issues (including some home networking). Diagnose and troubleshoot hardware, software, and peripheral issues to ensure employees can work effectively. Utilize available tools and resources to resolve end- user issues with hardware, software, and other computer- related systems. Ensure accurate documentation in the ServiceNow ticketing system, in...

Summary: We are seeking an experienced Azure Virtual Desktop (AVD) Engineer to support the deployment, configuration, and ongoing management of AVD environments. The ideal candidate should have a strong background in Azure infrastructure, Windows OS, FSLogix profile management, and virtual desktop troubleshooting. Responsibilities: Deploy, configure, and maintain Azure Virtual Desktop (AVD) environments, including host pools, session hosts, and user profiles. Provide L2/L3 support for AVD- related incidents including access issues, performance problems, and connectivity. Administer FSLogix profile containers to manage user settings and improve login performance. Monitor and optimize AVD infr...

We are seeking talented Lead Engineer/Manager to join our team and lead the Marsh McLennans Generative AI capability in India, in collaboration with the Award Winning Ireland Innovation Centre. As part of our internal incubator, you will have the chance to validate new technologies and ideas from across the business, build proof-of-concepts (POCs), develop pilot programs, and coordinate towards maturity before launching them into the wider MMC Tech teams for further development. THE ROLE & YOUR MISSION: The opportunity to be an early contributor to a fast-evolving area with significant executive focus. Be part of a team driven by a start-up culture but backed by a giant The chance to geek ou...

Job Responsibilities Answer / reply on customer phone calls & mails. Understand the customer request / incident and create a ticket and map it to the correct technical teams. Coordinate with customer, internal tech teams, vendor team, cross department. Maintain the Response & Update SLA. Publish communication based on activities, incident, etc. Educate customer on Yotta's customer portal. Make the shift in charge aware of alerts generated which are critical. Coordinate with cross department as and when required. Every communication to be documented on mail. Identify issue which are a hindrance in day-to-day operations and have it added in the Shift leads tracker. Alert the Shift In charge ba...

Roles Open Associate Solutions Engineer (ASoE): 1-2 years Solutions Engineer (SoE): 2-4 years Senior Solutions Engineer (SSoE): 4-10 years Note: These are typical experience ranges but we re not rigid about years. If you ve built deeply, thought critically, and solved meaningful problems we re open to letting your work speak louder than your resume. What matters most to us is how you think and what you ve created. About the Opportunity At Gray Matrix, our Tech Support team isn t a ticket-resolving pit stop it s a frontline unit that owns uptime, protects performance, and represents product confidence. We re looking for Solutions Engineers who go beyond answering questions they investigate, i...

Job Overview You will be the face of JLL at the clients site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for: Understand business and ensures there is integration between business and technology. Work closely with the operations and technical teams and is a major contributor to the requirements specification deliverable Provides analytic support by coordinating data extraction from various databases and data interpretation. Create report templates and data gathering tools to meet desired future standard Data custodian & controller Trend analysis and ali...

Role & responsibilities Providing help and advice to visiting customers in case any help they ask for. Communicating courteous y with customers by telephone, email and face to face. Investigating and solving customers' problems. Handling customer complaints or any crises, such as security, Technical issues or a customer being taken ill. Make customers aware of non-accessibility an under-fitout unit. Liaise with Security team in case of lost and found and communicate with customer. Carry out receiving feedback from residents of any complaint or event. Keeping accurate records of discussions or correspondence with customers. Producing written information for customers, often Involving use of c...

Job Description (JD): We are looking for experienced Technical Support / Service Desk Executives (International Voice) to provide remote IT support for global clients. The ideal candidate will have hands-on experience in troubleshooting desktops, laptops, operating systems, applications, and networks in a 24x7 Service Desk environment . Position: Technical Support / Service Desk (International Voice) Location: Bangalore Salary: Up to 4.25 LPA Contact Numbers: 8494849452 / 9743779000 / 8884572015 / 8884499448 Mandatory Requirements (Experienced Candidates Only): 13 years experience in Service Desk / Tech Support (International Voice process). Hands-on in providing remote support for: Laptops ...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...