903 Helpdesk Jobs - Page 11

Responsible for preparing, producing and presenting food as per Sodexo India standards and within budget in accordance with company policy Key Responsibilities Prepare, cook and produce food to the companies standard, with particular emphasis on presentation, hygiene and economy Ensure proper cleanliness of the kitchen equipment and flooring Observe all safety rules and procedures Ensure that equipment and materials are not left in dangerous state Ensure proper grooming and hygiene for self and for all staff under himAssist Manager / Site In-charge / Sous chef / Sr cook in indenting for provisionsIn addition, any other assignment given occasionally or on a daily basis by the immediate superior or the management Key Competencies:Minimum 6 years of experience in hands on cooking including: Experience in a high pressure catering environment, preferably in a commercial or industrial environment Experience in menu planning and production Experience in or exposure to bulk cookingCommitment to qualityAble to work with a substantial level of accountability Able to work individually or in a teamAbility to control food costs Creativity Eye for detail

Customer Support:Respond to user inquiries and provide technical assistance through various channels such as phone, email, chat, or in-person Troubleshoot and resolve hardware and software issues promptly Guide users through step-by-step solutions and ensure a positive customer experience Issue Resolution:Diagnose and analyze technical issues reported by users Escalate complex problems to higher-level support personnel when necessary Document all troubleshooting steps and solutions for future reference Technical Troubleshooting:Identify, research, and resolve technical problems related to hardware, software, and network connectivity Collaborate with other IT professionals to implement solutions and improvements User Training:Provide basic training to users on software and hardware usage Create user guides and documentation to assist with common issues System Maintenance:Perform routine system checks and maintenance tasks to ensure optimal performance Install, configure, and update software applications and operating systems Communication:Maintain clear and concise communication with users, keeping them informed about the status of their reported issues Collaborate with other support team members to share knowledge and best practices User Account Management:Assist in user account creation, modification, and termination processes Ensure compliance with security policies and procedures Reporting:Generate and maintain reports on helpdesk activity, including the number and types of issues resolved Provide feedback to the IT team regarding recurring issues and trends

Customer Support:Respond to user inquiries and provide technical assistance through various channels such as phone, email, chat, or in-person Troubleshoot and resolve hardware and software issues promptly Guide users through step-by-step solutions and ensure a positive customer experience Issue Resolution:Diagnose and analyze technical issues reported by users Escalate complex problems to higher-level support personnel when necessary Document all troubleshooting steps and solutions for future reference Technical Troubleshooting:Identify, research, and resolve technical problems related to hardware, software, and network connectivity Collaborate with other IT professionals to implement solutions and improvements User Training:Provide basic training to users on software and hardware usage Create user guides and documentation to assist with common issues System Maintenance:Perform routine system checks and maintenance tasks to ensure optimal performance Install, configure, and update software applications and operating systems Communication:Maintain clear and concise communication with users, keeping them informed about the status of their reported issues Collaborate with other support team members to share knowledge and best practices User Account Management:Assist in user account creation, modification, and termination processes Ensure compliance with security policies and procedures Reporting:Generate and maintain reports on helpdesk activity, including the number and types of issues resolved Provide feedback to the IT team regarding recurring issues and trends

Ensure each journey commences at the appointed time. Prepare daily reports such as OTA, OTD, No show, Adhoc, Occupancy, Compliance, Plan vs. Actual, billing. Ensure all staff who are on the staff list provided by the Client for that shift are picked up. Immediate attention towards employees queries. Ensure Woman employee safe reach home confirmation. Ensure that only staff listed on the roster sheet are picked up. In cases where other staff require pick that approval is received from Transport before pick up. Report cases of speeding and other incidents that occur during the shift to Transport Help Desk. Fill all balance columns of the logbook upon arrival at the Clients site. Hand over the completed trip report to the next shift Transport Executive. Control vendor supervisors and drivers Regular briefing with Drivers and supervisor. Record all the incidents and immediately report to Transport Manager. Get thorough knowledge about Transport Technology. Woman users details should not share with drivers at any point in time. Ensure E-Trip sheets in all the trips for all routes operated. Shift Registers for Transport Security, Vendors and DriversShift RostersClient SatisfactionClosure of transportation helpdesk priority and ad hoc calls Remote Bengaluru, KA

Hiring for International Voice, Service Desk, HP & Microsoft Support roles in Pune. Freshers & experienced are welcomed. Salary 3LPA –6 LPA + incentives. Shifts - Fix / Rotational 2 way Pick & Drop For More Info Call OR WhatsApp Ayush @ 7620801051. Required Candidate profile Any Undergrad OR Graduate Fresher OR Experienced Excellent Communication Skills in ENGLISH is required. Perks and benefits Shift Allowance. Performance & Client Incentives.

Company: Artivo Surfaces Pvt Ltd Location: Hyderabad, India Employment Type: Full-Time Shift: Flexible to cover Central to Pacific Standard Time Zones (US Hours) - Hybrid About Artivo Surfaces India Artivo Surfaces India, a leader in innovative surface solutions, is committed to delivering exceptional quality and customer satisfaction. We are seeking a skilled Helpdesk Technician to join our dynamic IT team in Hyderabad, providing top-tier technical support to ensure seamless operations for our global workforce. Job Summary The Helpdesk Technician will serve as the first point of contact for employees experiencing technical issues with hardware, software, or network systems. This role requires excellent English communication skills, proficiency in Microsoft Office 365 (O365) and Active Directory, and the ability to work flexible hours to support Central (CST) to Pacific Standard Time (PST) zones (US hours). The ideal candidate will have 23 years of helpdesk experience and a customer-centric approach to resolving technical challenges efficiently. Key Responsibilities Respond promptly to technical support requests via phone, email, or ticketing systems, ensuring timely resolution of hardware, software, and network issues. Troubleshoot and resolve issues related to Microsoft Office 365 (O365), including email, Teams, OneDrive, and other productivity tools. Manage user accounts, permissions, and password resets in Active Directory within a Windows-based environment. Install, configure, and update computer systems, applications, and peripherals to maintain operational efficiency. Provide clear, step-by-step guidance to non-technical users in excellent English, ensuring high user satisfaction. Escalate complex issues to higher-level support teams when necessary, documenting all steps and communications. Maintain accurate records of support requests, resolutions, and knowledge base articles for future reference. Collaborate with global IT teams to ensure seamless support across Central to Pacific Standard Time zones (approximately 7:30 PM to 10:30 AM IST). Stay updated on emerging technologies, O365 updates, and Active Directory best practices to enhance support capabilities. Qualifications and Requirements 2 to 3 years of experience in a helpdesk or IT support role, with a proven track record of resolving technical issues. Exceptional verbal and written English communication skills, with the ability to explain technical concepts to non-technical users. Hands-on experience with Microsoft Office 365 (O365) administration and troubleshooting (e.g., Outlook, Teams, SharePoint, OneDrive). Proficiency in Active Directory for user account management, group policies, and permissions. Familiarity with Windows operating systems and basic networking concepts (e.g., DNS, DHCP, VPN). Ability to work flexible hours to accommodate Central (CST) to Pacific Standard Time (PST) zones (evening/night shifts IST). Strong problem-solving skills and attention to detail, with a customer-centric approach to support. Experience with IT ticketing systems (e.g.,ServiceNow, Zendesk, or similar) is a plus. Relevant certifications (e.g., CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate) are highly desirable. Preferred Skills Knowledge of remote desktop tools and basic scripting for automation. Familiarity with ITIL practices or other IT service management frameworks. Ability to multitask in a fast-paced environment while maintaining professionalism and courtesy. Why Join Artivo Surfaces India? Be part of a growing, innovative company with a commitment to excellence. Opportunity to work with cutting-edge technologies and a global team. Competitive compensation and opportunities for professional development. Inclusive and collaborative work environment that values diversity and teamwork

Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity. You would be responsible for - Resolving requests/inquiries made by customers via email, chat or Social Achieving contact center statistics and SLAs (contractual metrics) Adhering to non-disclosure agreement & data security policies Completing upskilling & e-courses mandated by each program Attending coaching sessions & ensure feedback is implemented 100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage Eligibility Criteria : Any full time UG/PG Graduate (Arts/ Science /Commerce /Engineering /Pharma/ MBA/ MCA) - 2025 Passout can apply Other Additional Skills required: Excellent verbal and writte

Why join Safeguard Global ? We want to help you Work in Any Way - that makes time for family, commitments, and life outside, so that you can have the best of both worlds. When you own what you do and are driven to deliver, you have the flexibility to decide where and how you work. Our roles aren t just remote and hybrid first they break free from the traditional ways of doing things, paving a way for A Job That Works for You. The role in a nutshell : The Global Process Owner will play a key role in transformation projects, responsible for developing and documenting processes, guides, job aids, and templates in line with standard operational procedures. This role serves as the operational expert for Zendesk improvements, collaborating closely with the Zendesk Administrator to analyze, document, and implement enhancements. The Global Process Owner will engage with Guardians globally to educate, mentor, and develop skills, ensuring high-quality and timely service delivery according to Safeguard Global standards. How you will make a difference: Contribute to business transformation, including assessments and change management. Receive and provide input on business requirements and baseline process definitions. Analyze and prioritize Zendesk enhancement requests (or similar platforms) for implementation. Continuously evaluate and challenge existing processes to drive business improvement and quality assurance. Implement procedural and process improvements to enhance efficiency, reduce risk, and improve service quality and timeliness. Support development of documentation, content, and materials to enhance Guardian knowledge for accurate and efficient service delivery. Collaborate with Safeguard University to develop training content for all Operations team members. Conduct "spot audits" on payroll activities and departmental processes to ensure adherence to procedures. Ensure operational process documentation within the Knowledge zone is well-presented, relevant, and up-to-date. Liaise and gather insights around operational performance to shape rationale for changes and improvements What will give you an advantage: Demonstrated analytical skills. Knowledge of CRM and/or helpdesk tools and their organizational support. Ability to prioritize workload to meet targets while maintaining flexibility. Ability to work independently in a fast-paced environment with strict deadlines. Strong task management skills and ability to contribute towards a wider goal Effective communication with multi-level audiences, from end users to Senior Management. Proficiency in English is essential; additional language skills are highly desirable. Exceptional verbal and written communication skills. Who we are and what we do: Safeguard Global is . Global ! With offices worldwide, we help 1 5 00+ companies hire, manage, and pay employees in 170+ countries. Its all about people! Join us to meet diverse folks , explore new cultures, and connect with amazing folks from around the globe . Our G lobal Benefits Autonomy & Flexibility (Work in Any Way): Be supported with as much flexibility as possible. Bonding Leave: Enjoy paid leave to bond with your new family member. 2 Charitable Days: Contribute to causes you believe in. Reward & Recognition Program: Be rewarded for your success and championing our values. Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan. Why become a Guardian: International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise . Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve. Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace. Next Steps: To apply, please click on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage s hould your application meet the positions requirements, and or a gentle update if you have been unsuccessful at this time. Welcome to the Future of Work! #LI-NG1 At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.

About The Role Skill required: Voice - Service Desk Voice Support Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Support production as per objectives and as required by the process Provide process training to new joiners. Continuous coaching for advisors on process knowledge skills Assisting the helpdesk agents in responding to issues and information requested from end users on a real time basis. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Excellent domain knowledge 2 Years relevant experience in NGCO ISS SD Functional Support Domain Call handling and e-mail handling skills, including handling complex & escalated calls as per the advisors request and needs on a real-time situation Coaching and Training skills Supports Client organisation, both on-shore and off-shore Teams, Customer Relationship team and retained client organisation Travel may be required as per business need 24*7 and Flexible for any Shifts Roles and Responsibilities: Operational ResponsibilitiesDaily Maintain personal productivity by resolving target tickets on both calls and e-mail, Chats per day as defined in the objectives. Help team members in solving complex requests on calls and e-mails. Be available to take complex, escalated calls and e-mails Maintain detailed knowledge at an expert level of all process/client functions and procedures Provide process training for the advisors Provide coaching to team members to be effective on the phone and emails, and enhance the process knowledge of the team members Feedback to the advisors on process related queries and follow up on feedbackWeekly Develop a detailed update around outcomes / actions items from query review sessions Provide updates on training plan and completion details Conduct PKTs for advisors in the team and follow up with feedbacks Review process documents and provide updates to the advisors in case of any change/s in processCommercial and Financial Responsibilities Provide high quality helpdesk services to the Client, ensuring that contractual Accenture SLAs and service obligations are met for the work within scope of the role Identify opportunities to improve quality of operations Qualification Any Graduation

At HackerRank, we are on a mission to change the world to value skills over pedigree . We are a high-performing, mission-driven team that truly, madly, deeply cares about what we do. We don t see velocity and quality as tradeoffs; both matter. If you take pride in high-impact work and thrive in a driven team, HackerRank is where you belong. About the Team HackerRank s Global Technical Support organization is the first point of contact between our customers and the company. As part of the Product and Engineering organization, we are vital in delivering exceptional experiences with our products and services. Our support model includes a 24/7 frontline helpdesk operated by our Technical Support Specialists (TSS) based in the Bangalore region. Complementing this team is our globally distributed Technical Solutions Engineering (TSE) team, which operates 24x5 across time zones. This team comprises 10 engineers, five located in Bangalore and five across North America, who closely partner with Product, Engineering, and Customer Success to drive technical excellence and customer satisfaction. Our teams collaborate deeply across functions to deliver a seamless customer experience. We frequently jump on calls to guide customers through issues, recommend best practices, and troubleshoot complex workflows. TSEs handle advanced technical problems, lead escalations, and incident management, deliver onboarding demos and enablement sessions, host office hours, and build scalable tools and solutions to empower our customers and reduce internal support volumes. About the Role At HackerRank, we help companies evaluate developer skills fairly, accurately, and at scale. We seek a Technical Solutions Engineer who combines engineering rigor, deep customer empathy, and a passion for leveraging AI and automation to solve complex, large-scale challenges. This isn t traditional support. You ll act as a technical force multiplier, resolving complex issues, streamlining experiences, and proactively reducing friction for customers and internal teams. Support isnt about closing tickets; it s about eliminating recurring questions through intelligent systems, enablement, and solutions. In this role, you ll delight customers while guiding them through issue resolution, enablement, and managed services. Whether it s connecting over Zoom to debug an issue, giving a technical demo, or supporting through occasional office hours, you ll also help shape the future of support by surfacing patterns and applying insights to drive impact through automation, whether it s training and integrating AI support agents, building Agent runbooks, improving our help docs, recording a video for our online Academy, or writing a custom script to help customers accelerate their workflows. If youre an engineer who thrives on solving challenging problems, partnering with customers, automating away friction, and redefining support through automation and AI, this role is your chance to drive measurable, company-wide impact. What Youll Do Deliver a first-class customer experience for inbound support issues through Slack, Chat, and Email via Pylon . Capture product themes, feedback, and feature requests for product and engineering teams to amplify the customers voice. In partnership with our customer account managers, sales teams, and engagement managers, we will handle technical challenges that arise for our customers. Debug IT issues spanning DNS, authentication flows (OAuth/SAML), network latency, and SSO. Troubleshoot issues with HackerRank products, including IDEs, AI features, integrity tooling, library issues, and other challenges reported by developers. Resolve technical issues by debugging integration issues, writing custom scripts, and working with our APIs. Identify repeatable support patterns and proactively eliminate them through scripting, automation, AI, and tooling. Deliver technical walkthroughs and demos and lead office hours sessions that simplify complex systems for technical and business users. What You Bring: While these qualifications represent our ideal candidate, we recognize that great talent comes from various backgrounds. If you believe you can contribute to this role meaningfully, we encourage you to apply, even if your experience doesn t align perfectly with every listed requirement. 3+ years in a technical role centered around software development 2+ years in a technical customer-facing role You have hands-on experience troubleshooting full-stack applications: Frontend: Browser dev tools, JavaScript debugging, React/Vue/Angular Backend: Java, Python, Go, or Node.js comfortable navigating logs, memory bottlenecks, and microservice failures Solid understanding of enterprise IT concepts, including SSO, SAML, authentication protocols, and identity and access management (IAM) frameworks. You have some exposure or experience architecting solutions via AWS and/or GCP cloud services and can debug issues via cloud logs and observability tools Experience with REST, GraphQL, SOAP APIs, and tools like Postman, Insomnia, or cURL, and you re curious to explore MCP Ability to read/write code to debug technical challenges or write a Python or Ruby script to hit our public APIs Strong SQL skills: advanced joins and performance-optimized queries across Postgres, MySQL, and NoSQL databases You take end-to-end ownership of problems, proactively driving solutions forward and ensuring no detail falls through the cracks, even when the path is ambiguous. You enjoy scripting, exploring agentic support via runbooks, tuning AI assistants, and building scalable automations You don t tolerate inefficiency. Every solved problem pattern becomes reusable content: KB articles, macros, internal guides, demo scripts, video tutorials, etc. You demonstrate sound judgment in support scenarios, knowing when to investigate deeply, when to escalate, and when to move on. You have mastered the balance of speed, customer impact, and long-term efficiency without compromising quality. You have experience (and perhaps are a power user) with standard saas tools (Linear, Notion, Slack, Google Workspace), observability platforms (New Relic), and on-call/incident response tools (OpsGenie, Pagerduty, Uptime) You will thrive in this role if: You have prior experience as a software engineer, solutions engineer, senior or lead technical support engineer, or sales engineer. Prior experience with HR tech, assessment integrity, ATS platforms, or developer productivity tooling. You have project ownership experience or certification (Project Management Professional, Certified ScrumMaster) You enjoy a balance of ticket-focused debugging and troubleshooting combined with customer-facing interactions such as demos, office hours, or live debugging. You re excited to shape a best-in-class technical support model built around automation and AI to scale while providing world-class support interactions centered on the human touch. Why Join HackerRank Help reinvent how companies identify and hire top engineering talent. Work in a mission-driven environment where skills > pedigree. Own high-impact initiatives across Product and Engineering. Join a team that fosters and celebrates clarity, communication, product expertise, technical excellence, and continuous improvement. Want to learn more about HackerRank Check out HackerRank.com to explore our products, solutions and resources, and dive into our story and mission here . HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. . We never ask for payment or credit check information to apply, interview, or work here.

Job Description Headquartered in Livonia, Michigan, Masco Corporation is a global leader in the design, manufacture and distribution of branded home improvement and building products. Our portfolio of industry-leading brands includes Behr paint; Delta and hansgrohe faucets, bath and shower fixtures; Liberty branded decorative and functional hardware; and HotSpring spas. We leverage our powerful brands across product categories, sales channels and geographies to create value for our customers and shareholders. For more information about Masco Corporation, visit www.masco.com Masco Home Products India (MHPI) MHPI (Masco Home Products India) | LinkedIn Business Unit Supported: MASCO CANADA Website: - https://www.mascocanada.com/ Position: Business Intelligence Developer Location: India (Permanent Remote) Job Type: Permanent Experience required: 5+ years of experience in data analysis and business intelligence. Assessment Test: (based on role requirement) will be required to take a skill assessment test prior interview. Shift: 04:00 pm - 01:00 am IST (min 4.5 hrs EST overlapping) Work hours- total 9 hrs (8.5 hrs working+ Half an hour meal break) CTC: As per market standards Notice period: (Immediate joiner preferred) candidate serving notice and left with 30 working days notice period preferred. Must have Broadband availability: Min 30 MBPS (national service provider JIO/TATA/Airtel Hathway etc) Important: Access to a quiet home office environment with above mentioned broadband availability and working space to accommodate two monitors +1 Laptop. (based on role requirement) Job Summary: Reports To: Senior Manager, Analytics Reporting to the Senior Manager of Analytics, this position will support the analytics function by providing reporting assistance for both the Cognos platform and our SQL/data warehouse platforms. Working within the structure of the BI Team and following SDLC procedures, the BI Developer leverage the ERP system and the Datawarehouse to support the reporting/business intelligence needs of the Masco Canada user community. Primary Responsibilities: Effectively fulfill and provide ad hoc reporting/information requests to multiple functional teams as needed in a responsive and timely manner Lead the planning, identification, development and implementation of design and/or changes to key reports and ad hoc requests Provide reporting support to users, with a primary focus on Cognos, sequel and Power BI platforms. Coordinate with the Helpdesk team to address reporting issues. Engage with the users through the Helpdesk processes and communicate effectively through any change processes. The BI Developer will maintain a good understanding of the data model and data structures deployed at Masco Canada. Act as a steward for standards around data model, data dictionary and implementation of business rules and definitions Maintain comprehensive documentation of BI solutions and reporting solutions. Perform structured data validation tests to ensure correct data being reported to the business Assist in the creation of metrics for the functional business areas. Promote and cultivate key relationships within the business to understand business needs and trends. Monitor external industry trends and recommend opportunities Must Have Skills: Excellent English communication skills, both verbal and written. Proficient with Microsoft applications and computer skills Must possess a sound knowledge of Microsoft Office suite of products. Must possess excellent interpersonal skills including written proposals and visual presentations. Must possess the ability to work as individually or as part of a team. Must possess the ability to organize workload and effectively handle multiple tasks. Must possess the character to work effectively with various user personalities. Must Have Technical Skills: Technical expertise regarding data models, database design development, data mining, data cleaning and segmentation techniques Extensive experience with Business Intelligence Tools creating data visualizations to report KPIs and metrics, pull data from various data sources and automation, direct querying and batch processing Knowledge of data warehousing concepts and technologies. Strong SQL skills and experience with database management systems (e.g., SQL Server, Oracle). A solid understanding of data analysis and visualization and modeling tools. Passion for uncovering business needs, identifying opportunities, and aligning efforts to ensure timely implementation Understanding and ability to use various coding languages. 5+ years of experience in data analysis and business intelligence. Preferred Skills: Power BI visualization experience Deep knowledge of business acumen. JDE ERP Knowledge Education: Diploma or University Degree - Preferably in Analytics / Data Science discipline

Everything we do is for our customers! Featured on Deloittes Technology Fast 500 list and G2s leaderboard, Maropost offers a unified commerce experience that our customers need, transforming ecommerce, retail, marketing automation, merchandising, helpdesk and AI operations with one platform designed to scale for fast-growing businesses. With a relentless focus on our customers success, we are motivated by customer obsession, extreme urgency, excellence and resourcefulness to to power 5,000+ global brands while we head to 100,000+. Driven by the same customer-centric mentality as above, we empower businesses to achieve their goals and grow alongside us. If youre a driver and not passenger and are ready to make a significant impact and be part of our transformative journey, Maropost is the place for you. The Opportunity: Thrive on change and grow beyond limits! We are looking for a bold thinker who sees a chance to learn and define whats possible with every challenge! Ready to make an impactWelcome to Maropost and you can turn ideas into action! We are looking for an open-minded and enthusiastic intermediate-level Scala Engineer to join our backend team. We are a passionate and highly collaborative team with a bias for quality and continuous improvement. If you are looking for an environment where you can learn and see your ideas come to life, lets talk! What Youll Be Responsible For: Design and write sustainable, easy-to-read, and elegant code, rearchitecting and refactoring existing software where needed. Contributing to technical and product specs, and collaborating on architecture and design decisions together with the other stakeholders Testing the software you build for reliability and robustness using different testing paradigms and libraries Review feedback on the specs and the code as an opportunity for continuous improvement and collaborative design, and carrying out spec and code review for your coworkers Make recommendations regarding introducing new tools and improving processes. Continuous learning of different programming paradigms and new technologies Work with a highly collaborative group of engineers. What Youll Bring to Maropost: 3+ years of experience in Scala . 2+ years of experience with mapping business domains into SQL schemas . Experience with message-based architectures (we use Pulsar). Knowledge in API design (REST or GraphQL). Understand and work with modern cloud-native infrastructure (we deploy to Kubernetes). Responsible for builds and CI/CD processes (we use CircleCI for builds and GitOps with ArgoCD for back-end deployments). Excellent communication skills, a bias for feedback and continuous improvement, combined with the ability to work collaboratively in cross-functional teams. The ability to take ownership and initiatives over tasks/projects and share any new ideas with the team. You exemplify Maropost s Values: Customer Obsessed Extreme Urgency Excellence Resourceful Message from the Founders: Maropost is looking for builders - people who want to drive our business forward at all costs in order to achieve the goals we have both short and long term for the results and outcomes that that will bring to us all. If that isnt for you that s ok, for those of you that it is please get in touch with us!

Role Overview: About the Role The Escalation/ Incident Manager will own customer-centric escalations & Major Incidents end-to-end. They are responsible for making sure the appropriate resources from various technical and customer-delivery teams are assigned to an escalation/Major Incident and are efficiently working together under their coordination until the customer situation is de-escalated. The Escalation/ Incident Managers will be part of the Global Incident and Escalation Management team which is part of the Global Customer Support team covering all Skyhigh Security product/platform offerings. This team will be responsible for driving expedited response, overall communication, remedy, resolution, and learnings for our most critical issues/ Incidents . Escalation/ Incident Manager ensures focused technical leadership, effective coordination and communication, and streamlined decision-making during and after the issue/ incident resolution till it s close looped. As Escalation Managers, each team member will be addressing the most pressing situations for our customers, and will hold a central position in solidifying our reputation as the go-to cybersecurity partner for our customers. This role demands proactivity, efficiency, an unwavering dedication to constant refinement, and a passion for customer satisfaction. Drive clear intake, scope, priority, exit criteria and end to end process to achieve streamlined escalation resolution Drive global consistency across portfolio and customers Maintain and improve procedures for customer and field personnel for escalation handling Handle direct customer leadership and technical audiences as appropriate Engage and lead cross-functional and geographically dispersed teams in the development and execution of action plans to address critical situations and Incidents Strong ability to influence and be effective at assigning tasks and responsibilities to successfully achieve all key objectives of the critical account and issues Clear accountability on relevant owners on driving to target Service-Level Objectives (SLO), MTTR and intermediate milestones leading up to it Interlock with Executive Sponsors to help resolve roadblocks in a timely manner Effectively communicate critical issue status to executive staff, sales, support, product teams and other invested parties Effective use of dashboards and keen understanding of how to use data to help deliver the outcomes needed and track progress towards SLO Set clear customer expectations and ensure timely updates on troubleshooting and resolution action plans for internal and customer facing communications Make informed decisions on elevating urgency and apply relevant focus to solve for a situation with right governance, guardrails and reviews in place A whatever it takes customer-first attitude and a willingness to go the extra mile to foster customer success Demonstrate strong judgment in risk management and problem mitigation, as well as making timely decisions from both business and technical perspectives Retrospective and Preventive Measures (RCA) Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future problems Recognitions and reporting on problem areas which will give insight to the magnitude of the issue through the amount of cases or number of customers impacted or related to these areas Review/Create programs to reduce likelihood of customer and field escalations by proactively mitigating situations and escalation education Key Responsibilities Act as a SPOC for the Customer to provide the status update whenever an ELT Escalation/Major incident (MI) occurs Drive the MI Bridge through involving all relevant Resolver Groups and continue the discussions until the Escalation/Major incident is resolved Inform the key stakeholders on the status of the Escalation/Major incident and after getting the confirmed service restoration. Coordinate with the respective SMEs for speedy resolution Taking all the preventive actions to minimize the service and business impact Conduct a thorough analysis and work with internal stakeholders to prepare the Major Incident Report (MIR) for every Major Incident after it is closed. Ensure that all the resolution procedures are updated in the knowledge database and Support/Engineering case repos Conduct a review meeting with relevant members to identify the triggers for the Escalation/Major Incidents , what caused them, and how to prevent such Issues/ Incidents happening in future. Work with internal stakeholders and ensure that the causes for all Major incidents are analyzed in a timely manner and the root cause is identified along with corrective actions. Providing the periodical (monthly) reports on the overall status of Escalations and Major Incidents . Key Skills and Competencies 2 5 years of experience in driving the service operations Minimum of 2 years of experience in managing Escalation/ Incident Management processes Prefer ITIL Expert, or minimum ITIL Intermediate professional certification Requires good understanding of Network Security products like Firewalls, Web Gateways or End Point network suites Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Must have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Ability to work in flexible schedules as needed Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building and maintaining relationships Planning and organization & working well with Virtual Teams Willing to work in shifts Company Benefits and Perks: We believe that the best solutions are developed by teams who embrace each others unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Medical, Dental and Vision Coverage Support for Community Involvement Were serious ab out our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Hiring for Multiple Roles in Banking & Customer Service Phone Banking Officer Customer Relationship Manager Escalations Manager Virtual Relationship Manager Personal Banker on Call Call Sanika: 9082104424 Visit: www.hyfly.in Required Candidate profile No Field Job – Work from Bank’s Own Contact Center Solve customer queries over phone. Knowledge of Banking processes, Credit Cards, Insurance, Mutual Funds is a plus. Locations: Andheri | Thane|Noida Perks and benefits Bank Payroll Performance Bonus No Field Work

Job Title: Incident Manager About Skyhigh Security: Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world s data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency. Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our Blast Talks learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self. We are on these too! Follow us on LinkedIn and Twitter @SkyhighSecurity . Role Overview: Incident Manager About the Role The Escalation/ Incident Manager will own customer-centric escalations & Major Incidents end-to-end. They are responsible for making sure the appropriate resources from various technical and customer-delivery teams are assigned to an escalation/Major Incident and are efficiently working together under their coordination until the customer situation is de-escalated. The Escalation/ Incident Managers will be part of the Global Incident and Escalation Management team which is part of the Global Customer Support team covering all Skyhigh Security product/platform offerings. This team will be responsible for driving expedited response, overall communication, remedy, resolution, and learnings for our most critical issues/ Incidents . Escalation/ Incident Manager ensures focused technical leadership, effective coordination and communication, and streamlined decision-making during and after the issue/ incident resolution till it s close looped. As Escalation Managers, each team member will be addressing the most pressing situations for our customers, and will hold a central position in solidifying our reputation as the go-to cybersecurity partner for our customers. This role demands proactivity, efficiency, an unwavering dedication to constant refinement, and a passion for customer satisfaction. Escalation/Major Incident Leadership Ownership for driving progress and resolution of customers critical issues and Major Incidents Drive clear intake, scope, priority, exit criteria and end to end process to achieve streamlined escalation resolution Drive global consistency across portfolio and customers Maintain and improve procedures for customer and field personnel for escalation handling Handle direct customer leadership and technical audiences as appropriate Expedite Resolution Engage and lead cross-functional and geographically dispersed teams in the development and execution of action plans to address critical situations and Incidents Strong ability to influence and be effective at assigning tasks and responsibilities to successfully achieve all key objectives of the critical account and issues Clear accountability on relevant owners on driving to target Service-Level Objectives (SLO), MTTR and intermediate milestones leading up to it Interlock with Executive Sponsors to help resolve roadblocks in a timely manner Communication and Reporting Effectively communicate critical issue status to executive staff, sales, support, product teams and other invested parties Effective use of dashboards and keen understanding of how to use data to help deliver the outcomes needed and track progress towards SLO Set clear customer expectations and ensure timely updates on troubleshooting and resolution action plans for internal and customer facing communications Risk Management Make informed decisions on elevating urgency and apply relevant focus to solve for a situation with right governance, guardrails and reviews in place A whatever it takes customer-first attitude and a willingness to go the extra mile to foster customer success Demonstrate strong judgment in risk management and problem mitigation, as well as making timely decisions from both business and technical perspectives Retrospective and Preventive Measures (RCA) Retrospectives and Post Mortem to help improve the process/system/product Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future problems Recognitions and reporting on problem areas which will give insight to the magnitude of the issue through the amount of cases or number of customers impacted or related to these areas Review/Create programs to reduce likelihood of customer and field escalations by proactively mitigating situations and escalation education Key Responsibilities Act as a SPOC for the Customer to provide the status update whenever an ELT Escalation/Major incident (MI) occurs Drive the MI Bridge through involving all relevant Resolver Groups and continue the discussions until the Escalation/Major incident is resolved Inform the key stakeholders on the status of the Escalation/Major incident and after getting the confirmed service restoration. Coordinate with the respective SMEs for speedy resolution Ensure the Escalation/Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact Conduct a thorough analysis and work with internal stakeholders to prepare the Major Incident Report (MIR) for every Major Incident after it is closed. Ensure that all the resolution procedures are updated in the knowledge database and Support/Engineering case repos Conduct a review meeting with relevant members to identify the triggers for the Escalation/Major Incidents , what caused them, and how to prevent such Issues/ Incidents happening in future. Work with internal stakeholders and ensure that the causes for all Major incidents are analyzed in a timely manner and the root cause is identified along with corrective actions. Close loop the escalation/Major Incident with customer Providing the periodical (monthly) reports on the overall status of Escalations and Major Incidents . Key Skills and Competencies 2 - 5 years of experience in driving the service operations Minimum of 2 years of experience in managing Escalation/ Incident Management processes Prefer ITIL Expert, or minimum ITIL Intermediate professional certification Requires good understanding of Network Security products like Firewalls, Web Gateways or End Point network suites Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Must have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Ability to work in flexible schedules as needed Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building and maintaining relationships Planning and organization & working well with Virtual Teams Willing to work in shifts Company Benefits and Perks: We believe that the best solutions are developed by teams who embrace each others unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Retirement Plans Medical, Dental and Vision Coverage Paid Time Off Paid Parental Leave Support for Community Involvement Were serious ab out our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing tools. Diagnose and resolve Level 1 IT issues related to hardware, software, printers, email, and basic networking. Maintain and update incident tickets in the ITSM system (e.g., ServiceNow, Freshservice, etc.). Generate and analyze reports on incidents, service requests, and SLAs using Excel functions like VLOOKUP, Pivot Tables, IF statements, conditional formatting, etc. Assist in IT documentation and SOP updates using spreadsheets and templates. Provide remote support for users via tools like AnyDesk, TeamViewer, or Remote Desktop. Support onboarding/offboarding process including email setup, access provisioning, and laptop configuration.

> Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No PerformanceParameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: TIS Service Desk.

> Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: ITIL Incident Mgmt.

> Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No PerformanceParameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: TIS Service Desk.

Req ID: 330183 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Bangalore, Karn taka (IN-KA), India (IN). Positions Overview At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks an Help Desk SR. Associate to join our team in Bangalore . Positions General Duties and Tasks In these roles you will be responsible for: Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes. Record, Update and Escalate Support issues to the next level in a timely manner. Support all IT onboarding activities for end-users Work with our internal IT Teams on system testing, integration and maintenance. Engage in the discovery of new IT business tools, to support our business users as well as our internal IT Team. Seek, Suggest, Evaluate and implement process and technology improvements. Willing to learn & grow in other IT Business areas Requirements for this role include: Excellent English is written and verbal communication skills. Exceptional customer service skills. Great Team player Great communication skills, comfortable working with various stakeholders 4,50,000 Strong troubleshooting skills, bug finding, and resolution Ability to work independently within a diverse global team IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment) In addition, preferable skills and behaviours include: Knowledge in First Level Support for Business applications such as Oracle, Workday, BI, Agile, etc. Knowledge in Desktop Support Familiar with ITIL Concepts and Processes. Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS PowerPoint etc.

Req ID: 329703 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bangalore, Karn taka (IN-KA), India (IN). Requirements: Helpdesk Associate at Grade-4 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Ability to work independently Adhere to organizational policies and procedures Must possess excellent customer handling skills Should be comfortable to work in rotational shift. Excellent Verbal Communication skills. Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish. Job description: Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

Key Responsibilities - Clinical Support Service Team Effectively manages team members, including CSOs and Clinical Specialists, to ensure team objectives and Quarterly Revenue Sales Goals are being carried out Displays extensive working knowledge of industry standards and practices, including different Service Products and Abbott CRM services offered Creating Tech Talks and Organizing Workshop, which can help in Developing Selling Skills of Clinical Specialists. Coordinating with Education Team to create, Technical Skill Matrix of Clinical Specialists, helping in organizing Regular Training schedules to fulfil Training needs of Clinical Specialist Team. Establishing Close Coordination with Sales Team to Ensure Prompt and Efficient Services Assists with or performs administrative tasks Develops working knowledge of industry regulations, restrictions, and laws, and ensures CSOs (Team Heads) adheres to all regulations Executing CSOs Agreements on yearly basis Sets up and maintains Patient Help Desk, including Patient Help Desk team members and evaluating desk efficiency Helping Patient Help Desk to address Patients Queries Submitting Fortnightly, Revenue Reports, Compliance Report, Team Work Efficiency Report Key Responsibilities - Distributor Manager Assign sales territories and set and enforce sales goals with distributors Develop an understanding of Distributors current and future market trends that may impact Abbott CRM sales Collect and analyse market data to drive growth and develop markets Ensure Revenue Targets of Distributors are achieved within the responsible territories Establish and lead Monthly Review meetings with distributors in coordination with Regional Managers for ensuring No Overdue at month end. Ensuring Monthly Stock Inventory Report Submission by Distributors Submitting Fortnightly, Revenue Reports, Compliance Report and Detailed Distributors Inventory Analysis - Region Wise, Product Wise and Inventory Forecasting. Establish and maintain effective working relationships with distributors and other Stakeholders of Abbott CRM team. Ensuring Weekly Orders from Distributors. Reducing Risk by ensuring Financial Coverage increase from Distributors in form of Bank Guarantee. Key Responsibilities - Corporate Accounts and Govt. Tender Business Develop trust relationships with Stakeholder of major Key Accounts. Acquire a thorough understanding of key needs and requirements of All Major Corporate Accounts Serve as the link of communication between key customers and internal teams. Resolve any issues and problems faced by customers and deal with complaints to maintain trust by Corporates Prepare regular reports on montlhy basis on progress and forecasts to internal and external stakeholders using key account metrics. Upating Commercial Team Weekly on prospective Govt. Tender. Coordinating with Team for Documentation of all Govt. Tenders. Proposing Competivtive Pricing with optimal ASP increase and Better Product Mix. DIVISION: CRM Cardiac Rhythm Management LOCATION: India > Mumbai : BKC Building t

Primary Job Function The primary function of the IT/Safety Documentation Specialist is to provide non-technical business support and coordination with the IT department regarding standard (non-validated) applications (e.g. MS Windows, MS Office) and computer hardware, as well as Abbott systems (e.g. DARIUS, SharePoint sites owned by GPV, shared drives). The Safety Documentation Specialist is responsible for document management, formatting and archiving of periodic reports and medical safety documents (e.g. Health Hazard Assessments, signal evaluation reports) and ensures accurate distribution of all Medical Safety Documents to internal stakeholders, Affiliates and License Partners. Core Job Responsibilities IT Key-User accountable for IT supply and infrastructure within GPV regarding standard applications. Represents GPV IT needs and serves as a single contact point for Helpdesk/IT representatives Is responsible for the IT on- and off-boarding of GPV staff. Works collaboratively with cross-functional counterparts on IT Has a deep understanding of company specific IT processes and standards. Distributes Medical Safety Documents Communicates and publishes each version of Global Periodic Safety Report Timetable. Accurately processes (including eCTD formatting), distributes and archives periodic safety reports and Risk Management Plans of the Periodic Reporting and Medical Writing Group per department procedures within specified timeframes to ensure compliance with global safety regulations and best practices. Acts as GPV Business Administrator for the DARIUS Document Management System. Manages PV System & Compliance specific documents in DARIUS and has an oversight on GPV documents and their archive location. Sets up, maintains, and manages existing document-specific common drives and company electronic archives. Coordinate between PV contract owner and PV service provider for PV contract draft, review and finalization Supervisory/Management Responsibilities: Direct Reports: 0 Indirect Reports: 0 Position Accountability/Scope: Is accountable for departmental specific IT requests and system updates. Accountable for the timely processing, formatting, distribution and archiving of safety reports. Works with supervision and guidance. Minimum Education: Industrial business management assistant, documentation specialist or alike Minimum Experience/Training Required: Minimum 3 years on the job experience in the industry. Advanced knowledge of standard IT procedures, very good project management skills. Experienced professional in the use of Microsoft Excel, Word, Power Point, Outlook, HTML, SharePoint and e-room technology as well as good eCTD knowledge and formatting skills Very good communication and presentation skills (oral and in writing) in English. Position requires strong multitasking and organizational skills, detail oriented. Advanced knowledge and understanding of PV specific terminology and reporting requirements. Experienced in Document Management. JOB FAMILY: Research and Discovery LOCATION: India > Mumbai : BKC Building t SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

"Overview Experience 3-5 Years Location Hyderabad Shift 630 PM - 330 AM Skills D365 Support About Annalect India We are an integral part of Annalect Global and Omnicom Group, the second largest advertising agency holding company in the world in terms of revenue and is the leading global marketing communications company Our portfolio includes three global advertising agency networks BBDO, DDB and TBWA; three of the world s premium media services OMD, PHD and Hearts & Science Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Business Support Services, Market Research and Media Services Responsibilities Provide First Line Assistance for Customers (Microsoft D365 Users) Serve as a Microsoft D365 team member using the Service Now application to assist customers with resolution of their Microsoft D365 issues or administrative requests including but not limited to Customer Setup/Change Requests Billing Issues New Financial Dimension Requests Project Transaction Corrections Troubleshoot Issues Revising Purchase Orders/Quotations Troubleshoot Transactions in Workflow Troubleshoot Login Issues Workflow Change Requests Accounts Payable Issues Complete and close ServiceNow support tickets in a timely manner and document the progress/resolution within the in the ticket Provide light training to agency end users, including but not limited to, how to create projects, quotations, purchase orders, etc Resolve employee onboarding and offboarding issues related to Project Triangle (Internal onboarding/offboarding process for the Microsoft D365 application) Assist with internal and external audit requests as needed Escalate advanced Microsoft D365 support issues where necessary to Senior Microsoft D365 Support Team members or the Microsoft D365 Development Team Assist with regression testing of code deployment to Microsoft D365 and Service This position will report to the ERP Support Manager and the ideal candidate will enjoy partnering with agency end users, Omnicom Shared Service departments, and fellow Microsoft D365 Support team members to resolve Microsoft D365 helpdesk tickets and drive solutions for our customers (Microsoft D365 Users) Qualifications Graduate / Postgraduate degree in commerce / finance (must) Experience using Dynamics AX 2012 R3/Microsoft D365 as a Tech Support Proficient in Microsoft Word, Power Point, Outlook, Teams, and Excel Keen eye for detail and compassion for all project elements, large to small Extraordinary interpersonal skills; solid expertise in collaboration, flexibility, and diplomacy Talent for communicating in a clear, concise, and proactive manner Confidence to ask for answers when you have questions Demonstrated ability to work independently with minimal supervision Prioritize tasks with aggressive deadlines Ability to understand business concepts and issues as well as technical systems processes The ability to quickly prioritize tasks and adjust to changes in work tasks Work in 1830 hrs -330 hrs EqualificationsGraduate / Postgraduate degree in commerce / finance (must) Experience using Dynamics AX 2012 R3/Microsoft D365 as a Tech Support Proficient in Microsoft Word, Power Point, Outlook, Teams, and Excel Keen eye for detail and compassion for all project elements, large to small Extraordinary interpersonal skills; solid expertise in collaboration, flexibility, and diplomacy Talent for communicating in a clear, concise, and proactive manner Confidence to ask for answers when you have questions Demonstrated ability to work independently with minimal supervision Prioritize tasks with aggressive deadlines Ability to understand business concepts and issues as well as technical systems processes The ability to quickly prioritize tasks and adjust to changes in work tasks Work in 1830 hrs -330 hrs

Grade IResponsible for providing customer service support to help to ensure maximum customer satisfaction, providing a communicative link between our products/services and our customers and maintaining an accurate understanding of the customers needs and expectations. Entity: Finance Business Support Group Job Description: As the world and bp are changing, the Finance, Business & Technology (FBT) organization has a vital role to deliver business solutions that result in great outcomes for bp. Our mission is to create innovative solutions to transform BP, driven by inspired people into a dynamic environment. We will innovate to transform, and we will deliver this through our five strategic priorities: transform services, digital innovator, deliver increased value, invest in people s futures, end customer focused - enabled by our colleagues, culture, mindset and our values and behaviors. The Settlement and Reconciliation Specialist position is responsible for all monitoring and reconciling credit card settlement. This position serves as the liaison between FBT and any third-party support providers for credit card support. This role also provides assurance that proper payment is made to sites via the reconciliation process. A key part of this role is to work cross functionally across stakeholder teams to identify, and resolve issues related to credit card support and reconciliation. This is a highly visible role that requires strong attention to detail, internal and external cross functional interface, strong business insight, business process understanding, and ability to identify improvement opportunities Key Accountabilities and challenges: Relationship management responsibilities for the Credit Card Helpdesk and all 3rd party credit card support providers, field operations, workers or other retail sites, and BP Credit Card Operations Timely communication and resolution for daily and escalation requests Records SAP financial adjustments impacting sites Investigates manual claim inquiries related to settlement and manages process with vendor for resolution. Work closely with Lead Billing Specialist for all reconciliation issues for credit card customer offer initiatives. Essential Education & Experience: Graduate degree or equivalent experience. 3-4 years SAP experience (Financial entries, reporting) Four years of experience in a business to business (B2B) account management environment working with financial entries, debits / credits, reconciliations Strong problem-solving abilities and capacity to independently prioritize and organize work to meet customer service request timelines. Excellent communication (verbal & written) skills and ability to function effectively, independently and as part of a team. Ability to manage multiple priorities and take direction from many sources; flexibility and adaptability to change. Strong/Advance computer skills: Microsoft Office, SAP, Siebel Skills and competencies: Excellent communication (verbal & written) skills and ability to function effectively, independently and as part of a team. Ability to manage multiple priorities and take direction from many sources; flexibility and adaptability to change. Experience using SA PR4 FI Module We are an equal opportunity employer and value diversity at our company! We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization