666 Helpdesk Jobs - Page 10

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives ? Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. ? Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. ? ? Mandatory Skills: TIS Service Desk. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives ? Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. ? Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. ? ? Mandatory Skills: TIS Service Desk. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Helpdesk&Cust Serv-Transact Accting Serv. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Basic Section No. Of Position 1 Grade 7 Level General Manager Organisational BUSINESS Solar Business BUSINESS_UNIT-1 Solar Business BUSINESS_UNIT-2 Solar Business BUSINESS_UNIT-3 Solar Business DEPARTMENT-1 Engineering & Technology Country India State Maharashtra Worksite Birla Aurora, Worli Industry Manufacturing Function Engg, Main & Utility Services Skills Skill Solar Systems Minimum Qualification Graduate CERTIFICATION No data available About The Role Proposal Engineering Decide on Plant configuration of upcoming Projects. Review Generation Yield Estimates Evaluate New technologies. Prepare optimal BOMs for cost estimate Retrofit Engg existing Plants Site Evaluations Tender Engineering Module related Engg support to Procurement. Generate Solar specific detailed tender documents Review and Evaluate Bids to prepare Detailed Engineering Conclude detailed engg of awarded packages in time. Resource planning and optimization to meet timeline. Motivate team members to deliver as per management directives. Organize meetings with the vendor / consultants at a common place to cut short delays. Thoroughly aware of AC / DC side of Solar Engineering. Optimize cost/Cost reduction Value engineering. Keep abreast with latest technological trends. Optimize designs Engineering Manager Coordinate will all the engineering functions to lead assigned projects. Optimize cost/Cost reduction Value based engineering. Keep abreast with latest technological trends. Optimize designs Hands ON deliveries Lead of Solar Engineering is expected to step up and be hands on with the basic engineering deliverables in case the team below is not available due to any contingent situation. Train the team under him to multitask as and when required. Solar Engg Lead

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Facilities Executive Work Dynamics What this job involves? You will be responsible for managing all aspects of the facility management service delivery system in Accenture during the shift. In this capacity, the Assistant Facility Manager is accountable for the completion of pending works that needs high priority to complete in the required shift. Responsibilities Helpdesk/Mailroom Operations To provide management advice on Helpdesk/Mailroom for escalated issues during the shift To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process To ensure accident or crises management is addressed immediately Clearing of C-mail / Government agencies mail to the proper recipient Front Office Operations To provide management advice for Front Office for escalated issues during the shift. To ensure immediate response to all priority calls during the shift and follow escalation process To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep. To ensure immediate response to all priority calls during the shift and follow escalation process Security Operations Attending the shift briefing To ensure Security muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in security services To ensure that the security assignment manager or security in-charge of the facility is being updated on the clients/VIP visits To ensure that the security related issues are discussed with security assignment manager and also on priority for the shift and ensure there is an action and tracking for the issue closure. To ensure that security staff adheres to GAP norms. To discuss and assist facility manager and security Manager (pan India) on monthly basis on the vendor performance matrix. To ensure the Grooming of the staff To manage the overall key room, clock room and time office operations. To ensure weekly training is imparted and staff grooming standard is maintained. Answering the employees query on phone and mails replying. Ensure to implement all process/ procedures on ground effectively Housekeeping Operations Attending the shift briefing To ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping service To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the client s/VIP visits To ensure that the housekeeping related issues are discussed with housekeeping duty manager and also on priority for the shift and ensure there is an action and tracking for the issue closure To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services. Identification, on time closure and reporting of snags To discuss and assist facility manager on monthly basis on the vendor performance matrix Ensure all the Siebel housekeeping calls are closed on priority and within TAT without escalations Cafeteria Operations To ensure caterers maintain a high standard of hygiene & cleanliness in the services areas During food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangements To ensure random food samples test is done by Accenture authorized vendor and results are taken up accordingly. To manage and supervise the quality, quantity and the cost of meal and refreshments being served in the cafeteria. To ensure that the operating hours, menus will be prominently displayed in all prominent places in the cafeteria. To conduct quarterly traffic analysis and ensure that waiting time on the cash counter and food counters and Sodexho counters shall be within tolerable limits. To ensure that the table & chairs are cleaned at all times and the frequency shall be modulated according to the traffic. To ensure that tracking is done on the vendor crockery like spoons, plates etc. to ensure no shortages. Should conduct monthly random Kitchen audit of the vendors. Escalate Facility Manager and then Accenture Lead on escalations. Ensure the hygiene of the cafeteria vendors operating in stalls. Ensure PPE are used by vendor staff while serving, cooking and washing. Answering the employees query on phone and mails replying. General Operations To ensure upkeep of breakout area & reprographic equipment s at all times and take necessary actions as required. To ensure all such communication is entered in the duty manager log book to inform the next shift person. Proper handing over and taking over to be done. To go for facility, walk around and ensure Walk around map & Guide is followed and maintained. To adhere to Accenture Policies, Processes & procedures and also the statutory documents To adhere to Accenture SLA & KPI as agreed with JLLM To assist Facility Manager in all such ISO, Internal, External, audits that happen at Accenture and ensure necessary documentation are done To coordinate with engineering team for any issues that need help. Plan & train TPV staff on Accenture policies and requirements. Daily and monthly updating of OLA in the SMDRS tool. Important and VIP client visits to be coordinated with Events team and should be managed without escalations. Should have complete knowledge & functionality e. Fit tools (VMT, IMT, Site Ops. Site Inspection tool), BGC and work permit tool. Should govern overall pest control, carpet maintenance, Wellness room, Ambulance, Indoor plants, Recreation room and Gym activities. Should conduct all the scheduled meeting and focus meets with projects as per calendar. Should participate and manage half yearly fire drill. All daily, weekly and monthly reports to be shared on time. All the relevant checklist to be governed and maintained as per requirement. Should be able to grab and adopt to all the new implemented initiatives Sound like you? To apply you need to be: Making and reviewing of DM, Helpdesk and Mailroom roster. Weekly & Monthly reports like MMR, FL Templates, etc. are prepared and shared on time. Taking interviews for Security manager, housekeeping manager and Helpdesk candidate. Assisting in maintaining requirement compliance score and all the parameters. Preparing and sharing JLL team attendance. Assisting FM/Sr. FM in additional requirement like handling escalations, any special reports Assisting FM in additional requirement like handling escalations and special reports. Conducting random audit for mailroom, helpdesk, time office, VMS, caf counters, Wellness room, cloak room, etc. and sharing the report with FM & respective department for actions. Managing workplace stores. Understating and managing of office services budget Conducting training for the team members and TPV staff on Ethics, Back to basic, code of conduct, BCP and Accenture process and policies Helping and training new joiners in the team Ensuring implementations and effectiveness of new initiatives. New initiatives Managing site operations in absence of WM. Coordinating with transport and event team on any important aspects. Assisting WM during crisis situation/BCP Ensure to have good knowledge about the polices & procedures of site specific What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Location: On-site -Hyderabad, TS Scheduled Weekly Hours: 48 Job Tags: If this job description resonates with you, we encourage you to apply, even if you don t meet all the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Job Summary: We are looking for a dedicated and customer-focused Technical Customer support - Senior Executive to provide prompt technical assistance to our employees and clients. The ideal candidate will troubleshoot and resolve basic software, and network-related issues, ensuring minimal disruption in daily operations, especially those critical to stock market trading and financial tools. --- Key Responsibilities: * Provide first-level technical support via phone, email and Chats. * Troubleshoot and resolve issues related to trading software platforms. * Log and track support issues using a ticketing system and ensure timely resolution. * Coordinate with project teams for unresolved technical problems. --- Key Skills & Qualifications: * Bachelor s degree or diploma in Computer Science, Information Technology, or a related field. * 0-3 years of experience in a tech customer support or helpdesk role. * Basic knowledge of MS Office Suite, and network troubleshooting. * Familiarity with stock trading platforms or financial tools is a plus. * Strong communication and problem-solving skills. * Ability to multitask and work in a fast-paced environment. --- Preferred Qualities: * Eagerness to learn and adapt to new trading technologies. * A calm and helpful approach in high-pressure situations. * Prior experience in BFSI or stock market domain is an added advantage.

Role : Helpdesk Executive Responsibilities Knowledge of the complaint management system/software, s/he will be the first point of contact for tenants, occupants & Building services team. Get answers to questions, help with problems, understand customers & provide 1st hand resolutions. Coordinate with PM team for assigning complaints & follow-up till their closure. Updating the end-user on closure & getting feedback. Daily tracking of complaints, sharing trackers with a type of criticality-wise analysis. Other duties as assigned by PM. Preferred candidate profile Graduation in any field Good communication skills Location : Gurugram

Role- Technical Support- B2B Voice Process ONLY IMMEDIATE JOINERS Shifts 24*7 Cabs in Odd Hours Require minimum 1 year Experience in Technical Voice Support in International BPO Call Types: Hardware Identification and Troubleshooting all O365 product Operating System Installation, Navigation, Configuration and Troubleshooting Application Navigation, Configuration and Troubleshooting Exchange issues Internet and Networking, Outlook & SharePoint Protection Software Usage, Configuration and Troubleshooting Candidate Profile: Education and Experience Should have excellent communication and English speaking skills Ability and willingness to learn Dependable with proficient attention to detail Good listening and responding skills Should be willing to take up challenges and go extra mile to perform work responsibilities Should have great interpersonal skills and ability to perform under pressure Work in US (24*7) shift; rotational Interested Candidates can mail their cv at jasleen@hiresquad.in or call at 8766331528

Role: Technical Support Associate/ Help Desk Associate Type: Voice ( Blended ) Education: Any Graduate/ Post Graduate Shifts: Rotational (24/7) Experience: 1-3 Years CTC: 3.20 LPA Key Responsibilities : Identify, Assist and resolving basic technical issues. Provide customer support via phone calls for international customers, in multiple languages. Troubleshoot customer queries and requests. Manage customer expectations and ensure customer satisfaction. Document customer interactions for review and follow-up. Utilize computing and technical expertise to respond to customer inquiries. Regularly review customer feedback and take measures to improve customer service. Inform customers on the steps to follow to exploit services of the company. Requirements: Strong english communication and interpersonal skills. Patience and problem-solving attitude. Prior experience in customer service (Voice, Semi Voice, Blended) is mandatory. International customer calling experience will be an added advantage. Immediate joiners/ 10days NP. Interview Location : Wipro Gachibowli Campus, Gate no-1 ( Vendor gate ), ISB Rd, Nanakaramguda, Wipro CircleTelangana, 500032. Required Document's: Please carry below document's without fail. Updated Resume Govt Proof Experience documents ( offer letter, payslips, experience letter) Note : Timings 9AM-12AM

Hi, We are hiring for the Leading ITES Company for YouTube Handling - Team Lead Role. Job Description: Monitor and maintain the YouTube TV Operations within SLAs Communicate and handle escalated issues and work closely with YouTube TV internal, XFN teams and vendors/providers to resolve network/video issues. Audit team members work quality and provide feedback where necessary Experience with workflow/process based tool i.e. CRM, ticketing tool etc. Strong knowledge and experience with live TV and live sports Strong computer skills with experience with Chrome, Google Suite, and Google Apps Strong experience with varied devices such as Mobile (IOS & Android),iPads, Tablets, Smart TVs, Xbox etc Must have the ability to pay attention to live streams for long-periods of time and attune yourself to cues in live streams signally the starts and ends of programs Experience of Managing Partners and interaction with business users EDUCATION AND WORK EXPERIENCE High school diploma or equivalent (minimum) 4+ years professional experience 1+ years in a leadership/management position directly managing people and process Worked in a live operations/time sensitive environment; ie. call center, help desk, network operations Key Skills: a) 4+ years professional experience in monitor and maintain the YouTube TV Operations b) Minimum 1 years in a Team Lead position c) Experience with live TV and live sports d) Any Graduate / Under Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 518

Provide support for banking software applications, CRM platforms, and other enterprise systems. Escalate complex issues to Level 2/3 support Log all issues and resolutions in the help desk system accurately. Required Candidate profile Assist in onboarding and training new users on banking applications and CRM tools. Maintain knowledge base articles and documentation for common problems and solutions

Job description HELP DESK Associate/Senior Associate Role Responsibilities : Provide L1 and L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone. Activities include recognition, research, isolation, resolution & follow up steps. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures. Required Skills : Qualification: Graduate At least 12 Months to 2 years of experience in an international technical support profile Rotational shifts (24*7). Technical Support skills. Interested candidates, share your resume to parul.sharan@cielhr.com Mode of interview - Scheduled Interviews At Office.

Designation-Assistant Manager Payroll-Bank CTC-4.50LAKH Age limit-30 LOC-Thane/Turbhe/Airoli Exceptional Written & Verbal Communication skills Graduate with min 1-2 YRS exp in escalations Voice support only apply CALL 9082104424 Sanika www.hyfly.in Required Candidate profile Handling 1st level escalations of bank NRI customers High quality of responses to achieve high Net Promoter Score-NPS Coordinating with various departments for resolution of customer

Hiring for Below Role Phone Banking Officer Customer relationship manager Service Assurance manager Escalations manager Complaints Manager Virtual Relationship manager Personal Banker on Call Call 9137797705 Hrutika hyflyhr9@gmail.com www.hyfly.in Required Candidate profile No Field Job Need to work in bank's Own contact center and solve queries over phone knowledge of Banking process / credit cards / insurance / Mutual Funds will be added advantage www.hyfly.in Perks and benefits Bank Payroll Bonus Many more

Role & responsibilities : - Having sound knowledge in Banking/Stock Broking Operations. - Especially in the field of Securities Market - KYC, Helpdesk and Derivatives Operations Preferred candidate profile: - Graduate in any discipline Salary: Best in the Industry. No Bar for the deserving prospect Interested candidates may email their RESUME at - resume@smifs.com

Join us and make the dream of home ownership possible! Technical Support: Serve as the first point of contact for end-users experiencing IT issues. Respond to incoming calls, emails, and chat messages promptly and professionally. Basic Troubleshooting: Diagnose and resolve common hardware, software, and network problems. This may include password resets, software installations, and basic connectivity issues. Ticket Management: Create, update, and close support tickets in the helpdesk system, ensuring all interactions are accurately documented. Knowledge Base Utilization: Use existing knowledge base articles to find solutions and contribute to its expansion by documenting new issues and resolutions. Escalation: Recognize when an issue is beyond your scope and escalate to appropriate higher-level support teams or specialists. User Education: Provide basic guidance to users on IT policies, procedures, and best practices. Continuous Learning: Stay updated on new technologies and support procedures through ongoing training and self-study. Job Requisition ID: 023851 Job Category: Information Technology Primary Location City: Chennai Primary Location Region: Tamil Nadu Primary Location Postal Code: 600089 Primary Location Country: India Additional Posting Location(s): NSM Bangalore Block I

What We Do Engineering, which is comprised of our Technology Division and global strategists groups, is at the critical center of our business, and our dynamic environment requires innovative strategic thinking and immediate, real solutions. Want to push the limit of digital possibilities? Start here. Who We Look For Goldman Sachs Engineers are innovators and problem-solvers, building solutions in risk management, big data, mobile and more. We look for creative collaborators who evolve, adapt to change and thrive in a fast-paced global environment. YOUR IMPACT The Market Data Vendor Services team at Goldman Sachs are responsible for the third party market data vendor applications and infrastructure. The candidate should have a proven track record in supporting and configuring Market Data applications and infrastructure. The candidate will be responsible for supporting all market data desktop applications used in the firm. This is a global role and will require shift work. YOUR IMPACT HOW YOU WILL FULFILL YOUR POTENTIAL Perform pre-market checkout out critical applications and infrastructure. Support both application functionality and data content; escalate data content issues to vendors and/or internal developers. Automation, run-books and FAQs, for helpdesk. Manage incident management process for Market Data issues. Manage engagement with end users/vendors and helpdesk until problem is resolved. Acting as role model and technical mentor for less experienced staff. SKILLS AND EXPERIENCE WE ARE LOOKING FOR Candidate should have relevant experience in the range of 2-4 years. Deep understanding of application configuration and troubleshooting, experience of supporting Windows environment essential. Experience of remote support (international), working with vendors for problem resolution. Experience with scripting languages such as Perl, Python, Powershell. Availability: Be available to respond to emergency situations and perform regularly scheduled maintenance Strong inter-personal and communication skills; making presentations to customer or client audiences or professional peers, and working independently on problem solving. Preferred Qualifications Application product support specialist for Refinitiv, Bloomberg, Datastream, Factset, etc Deep understanding of application configuration and troubleshooting, experience of supporting market data or trading desktop applications. Understanding of Linux environment. Experience with vendor data distribution systems like TREP, Elektron, Activ,, etc. Financial Industry experience - Understanding of capital markets, experience with multiple asset classes. Market Data Industry experience.

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders. We currently have a vacancy for a SAP ABAP Developer: We currently have a vacancy for a SAP ABAP Developer to join our team. You will be responsible for development of custom enhancements, interfaces, reports and transactions in accordance with technical and functional specifications. In addition, you will create technical documentation as well as execute and document tests. You will be counted on to participate in detailed design, realization, documentation, testing, and support. The successful candidate should also have a good understanding of SAP functional processes. Provide technical development services on both internal and external projects Consult on all SAP related technical matters including custom programming, reports, interfaces, conversions, enhancements, and forms; Represent Syntaxs SAP Business All-in-One helpdesk as part of our support team for customer issues. Maintain and assist with the organizing and preparation of our internal SAP technical demonstration systems to support the Syntax sales team as required. Actively work on staying current with the latest technology advancements from SAP in the areas of your core competence. Always keep in mind and help to promote Syntaxs objectives of offering superior customer service to its clients and our goal of Total Customer Satisfaction in order to establish long term client relationships Responsibilities Include: Playing a role in the overall design and testing. Becoming familiar with Client s data sources and interface requirements Client relationship management at all levels within client organization Identifying opportunities for business process improvements and documents business process improvements and applying technical alternatives Providing recommendations for solutions inclusive of reports, interfaces, conversion, enhancements and forms Requirements: Minimum 4 full life cycle implementations of SAP 5+ years of SAP experience Why Syntax? Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the worlds most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler. Competitive, above-average compensation Global tourist: With us, you can also work from abroad from time to time Flexible working time models, home office Attractive benefits, e.g. company pension scheme or various health offers A modern environment in which the "you" is part of it Open feedback culture, flat hierarchies and a motivated team Individual career planning with continuous training and coaching on the job You see a personal challenge in this responsible task?

Hi, We are hiring for the Leading ITES Company for YouTube Handling - Team Lead Role. Job Description: Monitor and maintain the YouTube TV Operations within SLAs Communicate and handle escalated issues and work closely with YouTube TV internal, XFN teams and vendors/providers to resolve network/video issues. Audit team members work quality and provide feedback where necessary Experience with workflow/process based tool i.e. CRM, ticketing tool etc. Strong knowledge and experience with live TV and live sports Strong computer skills with experience with Chrome, Google Suite, and Google Apps Strong experience with varied devices such as Mobile (IOS & Android),iPads, Tablets, Smart TVs, Xbox etc Must have the ability to pay attention to live streams for long-periods of time and attune yourself to cues in live streams signally the starts and ends of programs Experience of Managing Partners and interaction with business users EDUCATION AND WORK EXPERIENCE High school diploma or equivalent (minimum) 4+ years professional experience 1+ years in a leadership/management position directly managing people and process Worked in a live operations/time sensitive environment; ie. call center, help desk, network operations Key Skills: a) 4+ years professional experience in monitor and maintain the YouTube TV Operations b) Minimum 1 years in a Team Lead position c) Experience with live TV and live sports d) Any Graduate / Under Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 518

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Customer Technical Support Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. A typical day involves collaborating with various teams to ensure seamless service delivery, troubleshooting issues, and implementing solutions to enhance operational efficiency. You will engage in proactive monitoring of systems, ensuring that all services are running optimally and addressing any potential disruptions before they impact users. Your role will also include documenting processes and contributing to continuous improvement initiatives, fostering a culture of excellence within the team. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Assist in the development and implementation of operational procedures to enhance service delivery. Engage in training and mentoring junior team members to build a knowledgeable team. Analyze and resolve technical user problems (No forwarding of problems) Ensure incident information is recorded completely as well as the resolution Handout and receive returned hardware (Mobile Phone, Laptop, Tablet, ...) incl. user support during device initialization / user training Presenting new hardware on different occasions to different user groups First level support of AV Hardware incl. troubleshooting, regular check-ups (incl. replacement in case of need) in conference rooms. Technology basis is Microsoft Teams Rooms, Teams Panels, connected peripherals and displays, control processors, digital audio processors, microphones, speakers and cameras from different vendors. Current hardware is mainly from vendors like LG, Newline, Crestron, Lenovo, Biamp, Jabra, Foohn and Huddly. Setup of new devices or returned device Ownership and responsibility of User satisfaction Representing Corporate IT to ensure a "one of a kind" user experience Support projects and initiatives Create and review statistical information Accountable for our local hardware management Professional & Technical Skills: Must To Have Skills: Proficiency in Customer Technical Support. Good To Have Skills: Experience with Windows Scripting, Linux/Unix Desktop Management. Strong problem-solving skills to address technical issues effectively. Ability to communicate technical information clearly to non-technical stakeholders. Experience with monitoring tools to ensure system performance and reliability.Experience in providing IT-Support (User Helpdesk – 1st & 2nd Level) Excellent Windows 11, MS-Office and other Microsoft products knowledge Experience in working with Linux Experience in working with and supporting end user devices (notebooks, tablets, Mac, iPad) Experience supporting iOS & android mobile devices Experience with SAP ticket system and remote tools Additional Information: The candidate should have minimum 3 years of experience in Customer Technical Support. This position is based at our Hyderabad office. A 15 years full time education is required. Excellent English language communication skills (Verbal and Written), additional language skills, German, French, Czech, would be beneficial Qualification 15 years full time education

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Customer Technical Support Good to have skills : Windows Scripting, Linux/Unix Desktop Management Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. A typical day involves collaborating with various teams to ensure seamless service delivery, troubleshooting issues, and implementing solutions to enhance operational efficiency. You will engage in proactive monitoring of systems, ensuring that all services are running optimally and addressing any potential disruptions before they impact users. Your role will also include documenting processes and contributing to continuous improvement initiatives, fostering a culture of excellence within the team. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Assist in the development and implementation of operational procedures to enhance service delivery. Engage in training and mentoring junior team members to build a knowledgeable team. Analyze and resolve technical user problems (No forwarding of problems) Ensure incident information is recorded completely as well as the resolution Handout and receive returned hardware (Mobile Phone, Laptop, Tablet, ...) incl. user support during device initialization / user training Presenting new hardware on different occasions to different user groups First level support of AV Hardware incl. troubleshooting, regular check-ups (incl. replacement in case of need) in conference rooms. Technology basis is Microsoft Teams Rooms, Teams Panels, connected peripherals and displays, control processors, digital audio processors, microphones, speakers and cameras from different vendors. Current hardware is mainly from vendors like LG, Newline, Crestron, Lenovo, Biamp, Jabra, Foohn and Huddly. Setup of new devices or returned device Ownership and responsibility of User satisfaction Representing Corporate IT to ensure a "one of a kind" user experience Support projects and initiatives Create and review statistical information Accountable for our local hardware management Professional & Technical Skills: Must To Have Skills: Proficiency in Customer Technical Support. Good To Have Skills: Experience with Windows Scripting, Linux/Unix Desktop Management. Strong problem-solving skills to address technical issues effectively. Ability to communicate technical information clearly to non-technical stakeholders. Experience with monitoring tools to ensure system performance and reliability.Experience in providing IT-Support (User Helpdesk – 1st & 2nd Level) Excellent Windows 11, MS-Office and other Microsoft products knowledge Experience in working with Linux Experience in working with and supporting end user devices (notebooks, tablets, Mac, iPad) Experience supporting iOS & android mobile devices Experience with SAP ticket system and remote tools Additional Information: The candidate should have minimum 3 years of experience in Customer Technical Support. This position is based at our Hyderabad office. A 15 years full time education is required. Excellent English language communication skills (Verbal and Written), additional language skills, German, French, Czech, would be beneficial Qualification 15 years full time education

Transport Executive Work Dynamics What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order? If so, then you might just be what were looking for. Reporting to the facility manager, youll provide efficient and cost effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick up timeand that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick up. Youll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, youll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, youll be in charge of filling our log books upon arrival to the clients site, but leaving out any excess mileage. Duties & Responsibilities Manages multiple feedback mechanisms to monitor both customer satisfaction as well as supplier performance. Regular updates to senior business leaders & GRE leadership on operation performance. Management of 3rd Party Vendors Responsible for the on-going partnerships, along with rigorous management of vendor performance to deliver high quality of transport services to the employee population. Additionally, monitoring and negotiating spend, service level adherence etc. Manages multiple feedback mechanisms to monitor both customer satisfaction as well as supplier performance. Responsible for monitoring and reporting of service level agreements and key performance indicators internal and external, also tracking of risks/rewards mechanisms and expected quality / safety standards Responsible for providing a continuous improvement review and development of initiatives to improve service Analysis of customer feedback relating to services and take action to improve experience Undertake regular performance review meetings with the Supplier Participate in vendor selection, contract monitoring and vendor management Formulating guidelines, operating procedures and strengthen control on operation Ensuring backup / contingency plans for key services / resources Coordinate with business partners including Procurement Services, HR, General Counsel (legal), Finance and Security Leading a team and developing people to exceed expectations Identifying areas for continuous improvement, developing, aligning, and implementing such strategies Benchmarking the services with industry Ensuring Statutory Compliance with zero tolerance Ability to improve safety of employees during travel Take initiative to improve employees experience Good knowledge about e-TMS system and Transport Apps, implementation of new technology tool to improve efficiency and service delivery Stepping up for leader in his absence Control on costs and ability to make the transport function efficient and effective as per industry benchmark. Work closely with all Site Transport Managers on opportunities for optimisation and Cost save Managing a broad range of stakeholders across different business verticals. Present MI on operational summary and costs to Senior Management team as per the time frame. Sharing measurable metrics along with action plan with GRE leadership Supports budget planning, financial tracking and reporting to ensure all services are delivered within agreed budgets and service levels.

Experience : 3 years of IT Service Desk Experience ( mandatory) Notice : IMMEDIATE JOINERS TO 15 DAYS Job Location : Sarjapur Road , Bangalore Education : Grad Shifts : Rotational ( Work from office) Transport : One way Cab --------------------------------------------------------------------------------------------------------------------------------------------------------- Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles 8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off Requirements: 1. 3 years of experience is mandatory in IT Service Desk 2. Excellent communications skills (verbal and written) 3. Knowledge on ITIL Framework and Terminologies 4. Knowledge on Windows, Mac operating systems & VDI environments 5. Demonstrated problem solving capabilities 6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner 7. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays 8. Self-motivated achiever who gains satisfaction from providing excellent customer service 9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies 10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates 11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.. 12. Excellent organizational skills

> Provide technical support and assistance to end-users for software, hardware, and network issues. Log, prioritize, and resolve helpdesk tickets using ticketing systems. Troubleshoot problems over the phone, via email, or in person. Escalate unresolved issues to higher-level technical teams. Document resolutions and update knowledge base for common issues.

Project Role : Sales Origination Practitioner Project Role Description : Orchestrate and lead the entire origination process for a cross-client, cross service-group deal working with the CAL, the client team and relevant subject matter experts. Must have skills : Sales Pursuit Management Good to have skills : NA Minimum 15 year(s) of experience is required Educational Qualification : BE Summary :Lead and orchestrate the entire origination process for a cross service-group deal, working with the CAL, the client team, and relevant subject matter experts.Roles and Responsibilities:Develop and maintain relationships with key stakeholders, including clients, partners, and internal teams.Identify and pursue new business opportunities, leveraging expertise in ServiceNow applications.Collaborate with cross-functional teams to develop and deliver compelling proposals and presentations that meet client needs and drive revenue growth. Professional & Technical Skills:Must To Have Skills:Expertise in ServiceNow.Good To Have Skills:Knowledge of Customer service /Helpdesk applications.Strong understanding of sales origination processes and techniques.Excellent communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders.Proven track record of driving revenue growth through successful deal origination.Ability to work collaboratively with cross-functional teams to develop and deliver compelling proposals and presentations. Additional Information:The candidate should have a minimum of 15 years of experience in Sales , Delivery and Customer facing engagements. The ideal candidate will possess a strong educational background in business, marketing, or a related field. This position is based at our Pune, Bangalore,Mumbai,Gurgaon office. Qualifications BE