903 Helpdesk Jobs - Page 10

Job description Work timings: US shift As an L1 engineer they would be assisting customers with issues relating to Fuel Dispensers (Hydraulics, Electronics and Applications) and it would be 24x7 rotational shifts. As an L1 engineer he/she would assist customer/technicians with issues relating to Software, Payments, Computer Networks, etc. The work is 70% calls and 30% emails. What is a Fuel Dispenser? Wayne Fueling Systems is a brand that manufactures fuel dispensers, which are machines that pump and dispense fuel (gasoline, diesel, etc.) to vehicles at gas stations, convenience stores, and other fueling locations. Role as an L1 Technical Support Engg : Provide 24/7 technical support coverage for Wayne Fuel Dispenser products and features to Onsite Technicians and customers. Ticket Management: Respond to customer inquiries along with Technician queries through emails and phone calls, logging detailed information into the ticket system. Problem-Solving: Diagnose and troubleshoot technical issues, suggesting solutions and gathering additional data as needed. Troubleshooting and Networking: Utilize knowledge of Wayne Knowledge Base application for configuring and diagnosing the pump Hydraulics, Pump controller boards with IX and Anthem Technology along with networking concepts (e.g., IP structures, protocols, and network devices) to address technical issues effectively. Job Opportunity-Tech Support Engineer-Dover India WE ARE DOVER Dover is a diversified global manufacturer with annual revenues in excess of $8 billion. We deliver innovative equipment and components, specialty systems and support services through four major operating segments: Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for 60 years, our team of over 26,000 employees takes an ownership mindset, collaborating with customers to redefine whats possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under DOV. Additional information is available at www.dovercorporation.com. Dover Operating Companies have been present in India for several years. India is today one of the key focus emerging markets for Dover globally. As part of its commitment to further invest and grow in India, Dover Corporation set-up a regional headquarter (RHQ) for India in Bangalore in 2011. Manufacturing Facility – Chennai Dover has a 50,000 sq. ft. state of the art manufacturing facility in Chennai. The facility is shared by Dover Operating Companies – Destaco (Work holding clamps/Automation solutions), OPW (Nozzles assembly, Loading arms & Tank truck equipment), Pump Solutions Group or PSG (Air operated Wilden Double diaphragm pumps, Blackmer pumps & compressor skid package, Neptune skid mounted Dosing pumps) for manufacturing/assembling/testing and shipping of products to domestic and international markets. Manufacturing Facility – Markem-Imaje, Noida Markem-Imaje is one of the leaders in the printing and coding industry in India. It has a 8,000+ sq. ft. manufacturing/assembling facility in Noida, Uttar Pradesh. A well-qualified team and delivers printers & consumables to support India operations. Dover India Innovation Center Started in 2003 as a software development centre for a few Dover Operating Companies, India Innovation Center or IIC has grown over a period of time to provide value added services in the areas of Product Software Development, Application Development for Desktop and Web, Mechanical Engineering Design and Analysis, Electronics and Microwave Design, Sourcing, Technical Documentation and Field Support. IIC, as a trusted partner for Dover Companies worldwide, leverages a powerful blend of industry best practices and standards, refined business acumen and deep market understanding, profound technical skills and extensive hands-on experience to meet the toughest challenges that our customers face. IIC offers innovative solutions to customers to help them compete successfully in a dynamic marketplace and achieve maximum return on investment. Know more about Dover India Innovation Center – http://www.doveriic.com/ Job Title: Tech Support Engineer Role Description: This role is a customer-facing position that supports the company’s mission by delivering the highest level of customer service and support by maintaining high availability to engage with customers primarily through Voice - Tech Support process. Your Key Responsibilities: Actively participates in support of incoming calls Continuously demonstrates a truly empathetic concern for customer issues Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers. Quickly identifies escalations and creates expectation alignment with customers Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps. Primary stakeholder to ensure our customers receive prompt support. Troubleshoot and resolve Tier 1 issues involving any of the following: Fuel dispensers Site Controllers Island terminals EMV software Computer board level troubleshooting Support software applications Tank gauges, hydraulics, or pumps Terminal media feeds Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise. Facilitate field support services to repair products within scope of service. Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions. Other duties as requested. Qualifications Needed: Must have completed B.Sc (Computers/Electronics) / BCA / BBA or equivalent work experience in the similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must Experience with direct customer engagement in a fast-paced customer focused environment Ability to work in the 24X7 rotational shift environment and majorly in the US time zone Ability to work independently with minimal support in Hybrid model. Ability to multi task and has a good typing speed at least 50 words per min Should be 100% conversant to listen, understand and respond in US ascent Document everything and do it with tremendous detail Be a voracious learner and demonstrate growth. Other Skills And Attributes for Success Honest, dependable, and full of integrity Possess a genuine desire to help others Takes ownership of all tasks and commits to high quality results A track record of self-improvement and growth mindset Ability to seamlessly adapt to changes quickly Exceptional interpersonal skills, and team oriented Possession of soft skills that consistently demonstrate empathy and a commitment to our customers Exceptional telephony utilization, communication skills, active listening, and customer-care A demonstrated logical approach to troubleshooting Consistently maintain a superior level of professionalism Excels past service minimums and strives for industry leading results Ability to work with internal and external stakeholders to achieve exceed expectations and goals Experience or education from an electronics or information technology background Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases Essential Outcomes: Maintains 90% customer satisfaction Has high level of needed technical and functional knowledge Completes assigned trainings prior to due date Consistently demonstrates a collaborative nature Take full ownership of all tasks and responsibilities

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Spericorn Technology is a global software development firm that aims to impact the world through technology positively. We are curious-minded IT professionals who have been contributing to reputed organizations and open-source projects for many years globally. We are happy to welcome you to join our talented team and transform ideas into reality. We are looking forward to candidates who can sustain our organization's quality, commitment, and integrity. We offer services in various cutting-edge technologies, including blockchain and Artificial Intelligence. "A team is a group of people who support each other to achieve great results, and we give utmost importance to teamwork." We are looking for a System Administrator who can add more value to our organization. Proven work experience as System Administrator for a minimum of 3 years. Excellent knowledge in issues trouble shooting, hardware purchase, assembling, asset management, sys Experience in linux administration and firewall management Expertise in network administration & system administration experience Strong knowledge of systems software, hardware, and networking protocols. Good knowledge of implementing and effectively developing helpdesk and IT operations best practices, Knowledge in AWS, VMWare, and customer management etc. will be an added advantage. Installing and configuring software, hardware and networks Monitoring system performance and troubleshooting issues Ensuring security and efficiency of IT infrastructure Set up accounts and workstations Monitor performance and maintain systems according to requirements Troubleshoot issues and outages Ensure security through access controls, backups and firewalls Upgrade systems with new releases and models Develop expertise to train staff on new technologies Build an internal wiki with technical documentation, manuals and IT policies

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Role Purpose The purpose of the role is to provide effective networksupport to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Role & responsibilities: Technical Expertise - Prepare the necessary configuration and validation for new customer installations and changes over live sites also troubleshooting technical issues being a part of 3rd line global support. Knowledge of Cisco hardware, Nexus, Catalyst and WLAN. Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Knowledge of network routing: BGP, EIGRP, OSPF (VXLAN a plus) Undertaking data network fault investigations in local and wide area environments, using information from multiple sources Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Leads and supports Networking and Facility Projects Ability to handle multiple projects simultaneously. Configuration of routing and switching equipment. Remote support of on-site engineers and end users/customers during installation. Speaking with customers via email and phone for initial requirement capture. Performance is measured from complete and on-time delivery, according to SLA. Perform end-to-end commissioning in co-operation with customer representatives to prove correct functionality. Network Designing, Site Activation, Resolution of different severity level tickets, deactivation of the devices and circuits. Preferred candidate profile: CCNA Global certificate or training Hands on experience in firewall Knowledge of BGP, MPLS, SDWAN (Viptela, Silverpeak), Wireless (Cradlepoint), FortiGate devices, Nokia devices. ISP Site installation, TTU (test and turn up) and Network troubleshooting. CCNP/CCNA (or similar level of knowledge in networking) Knowledge on SDWAN Products. Understanding and Experience on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN Good troubleshooting Skills Mandatory Skills: Customer Service Helpdesk. Experience:1-3 Years.

Skills: Create Purchase Orders (PO), PO amendments / deletions based on requests Attempt to resolve outstanding receipt-related issues / open order expediting Handling queries regarding Invoice / PO Mismatch Addressing the Helpdesk queries regarding PR to PO / PO amendments in a timely manner Ensure that services are provided within assigned budgets and timelines; take necessary action to address any issues Verify requisition is accurate and contains updated requirements and information per agreement. Validate approvers and add new approvers if required. Conduct Purchase Requisition quality check: For complex PR / complex categories check PR information against given templates to determine completeness and compliance of PR Provide leadership for client specific Procurement Operations activities Required Qualifications: Good interpersonal skills (need to be able to build relationships over the phone without meeting suppliers / customers on a regular basis) Ability to negotiate with suppliers Procurement and analytical background User knowledge of database applications (it is not a must) ERP experience is a must (Preferrable Lawson) Skills: Create Purchase Orders (PO), PO amendments / deletions based on requests Attempt to resolve outstanding receipt-related issues / open order expediting Handling queries regarding Invoice / PO Mismatch Addressing the Helpdesk queries regarding PR to PO / PO amendments in a timely manner Ensure that services are provided within assigned budgets and timelines; take necessary action to address any issues Verify requisition is accurate and contains updated requirements and information per agreement. Validate approvers and add new approvers if required. Conduct Purchase Requisition quality check: For complex PR / complex categories check PR information against given templates to determine completeness and compliance of PR Provide leadership for client specific Procurement Operations activities Required Qualifications: Good interpersonal skills (need to be able to build relationships over the phone without meeting suppliers / customers on a regular basis) Ability to negotiate with suppliers Procurement and analytical background User knowledge of database applications (it is not a must) ERP experience is a must (Preferrable Lawson)

Req ID: 315689 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - L1 Technical Guidance to join our team in Bangalore, Karn taka (IN-KA), India (IN). Requirements: Helpdesk Associate at Grade-4 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Ability to work independently Adhere to organizational policies and procedures Must possess excellent customer handling skills Should be comfortable to work in rotational shift. Excellent Verbal Communication skills. Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish. Job description: Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Job Description Job Description: This role provides global technical expertise and support for spare parts requests, primarily through platforms like SPEED and the One Spare Catalogue. The position also leads Product Data Management (PDM) activities for service offerings. As a technical expert, you will provide guidance on spare parts for Power Systems and Power Products, collaborating with teams across Medium Voltage Offer (MVO), Power Product (LV), ECOFIT, and Tool Team to ensure timely responses and maintain business continuity. A deep understanding of Schneider Electrics low and medium voltage products is essential. You will remotely guide others in spare part selection and problem-solving. Responsibilities: Provide support to Manufacturing and Industrialization teams, particularly with regards to labeling, packaging (Design for Test/Manufacturing/Assembly), and technical antenna considerations. Collaborate with associated teams to support customer cases and provide technical expertise, including root cause analysis. Support the Services LoB Tool Team to improve Field Services Tools and Data Quality (TIPI & OnSite Apps.) Provide technical support and expertise on spare parts, responding to requests tickets coming from countries tendering and services teams. Support cross-functional teams in Service LoB throughout the offer development lifecycle. Lead PDM activities for service offerings, including creation, management, and updates. Contribute to product quality improvements. Contribute to the development of service tools for data management. Actively participate in team meetings, Experts Community and knowledge sharing. Qualifications Degree/Diploma in Electrical Engineering or a related field. 5+ years of experience in field services or a related area. Strong knowledge of Schneider Electric low and medium voltage power products and protection trip units. Fluent in English (written and spoken). Strong communication, reporting, and presentation skills. Excellent teamwork, problem-solving, and time-management skills. Ability to learn quickly and adapt to change. Schedule: Full-time Req: 009HVG

As an ITS Support Engineer at Amazon, youll be the go-to expert for corporate employees, providing seamless end-to-end services and frictionless on-site technical support to ensure uninterrupted productivity. With an advanced understanding of IT standards, systems, and equipment, youll work independently or collaboratively to manage projects, adapt quickly to new processes, and serve as a mentor for escalations. Your role involves engaging with Amazonians across teams, diagnosing and resolving a wide variety of specialized hardware and software issues, and implementing successful solutions. As part of the Amazon Helpdesk, youll be the first point of contact for technical questions and problems, working with service managers and staff to maintain internal solutions and manage on-premises infrastructure. This dynamic position requires strong communication skills, technical and analytical competencies, and above all, a customer-obsessed mindset. Youll have the opportunity to develop your career while supporting Amazons unique corporate infrastructure, service platforms, and employees, making you a crucial part of the IT Services Team in maintaining the companys innovative and efficient work environment. As a dedicated IT Support Professional, responsibilities encompass providing comprehensive ticket-based, walk-up, and remote Help desk support across Amazons multi-site environments, while delivering high-quality, hands-on troubleshooting and resolution of technical issues. The role involves managing service provider engagements, overseeing routine processes including new hire onboarding, computer lifecycle management, asset inventory, imaging, warranty support, and hardware recycling. Key functions include participating in process development and implementation, researching and deploying new hardware/software solutions, and evaluating system health through log analysis. Critical responsibilities include providing on-call support for high-severity incidents and serving as an escalation point of contact for the team, while assisting with activities to triage and escalate system or network outages to minimize downtime. The position requires effective understanding and execution of change management activities in a high-availability environment, along with active collaboration with partner teams and vendors on continuous improvement projects, defining requirements, and managing execution to deliver operational excellence and value. The role demands strong problem-solving skills, a commitment to expanding technical expertise, and staying current with IT policies and emerging technologies to ensure optimal system performance and reliable IT service delivery. A day in the life Seeking a customer-focused IT Support Associate who excels in Windows/Mac/Linux OS deployment, remote technical support, and comprehensive user hardware/software/peripheral assistance, while demonstrating expertise in LAN troubleshooting and hardware asset management. The ideal candidate will maintain detailed documentation while handling a high volume of urgent requests, displaying innovation, energy, and adaptability in new processes. They must be self-motivated, able to work independently with minimal supervision, and maintain high productivity levels while managing ambiguous situations. This role requires someone who combines strong technical capabilities with genuine curiosity, commitment to team success, and an initiative in delivering hands-on IT support across all platforms. 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience and experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting or installing corporate AV systems Microsoft MCSE, MCITP Systems Administrator (Active Directory) experience ITIL Knowledge Experience in Linux, Microsoft, and network systems administration Experience working with AV technologies such as Extron, Crestron, BiAmp, Cisco, Shure and Poly; control systems, DTP systems, matrix switchers, extenders and audio DSPs Excellent troubleshooting, problem-solving and diagnosis skills with a strong understanding of signal flow Experience with network technology including video and audio over IP (e.g. Dante/AES) Candidates should be results oriented and delivery focused with demonstrated experience working with corporate users and engineering teams. Analytical abilities and proven problem-solving skills; must be a real troubleshooter who excels at spotting issues and monitoring problems. Ability to establish and build healthy working relationships and partnerships with peers, customers, vendors and suppliers Excellent communication, interpersonal and presentation skills, both oral and written communication Strong prioritization and organizational skills with attention to detail Ability to multi-task and handle multiple priorities in an innovative and fast paced environment. Strong verbal and written communications skills, including an ability to effectively communicate with both business and technical teams. Ability to manage high priority projects Ability to travel up to 10% At least 5 years of related industry experience in an enterprise environment. Candidates should be results oriented and delivery focused with demonstrated experience working with corporate users and engineering teams. Analytical abilities and proven problem-solving skills must be a real troubleshooter who excels at spotting issues and monitoring problems. Ability to multi-task and handle multiple priorities in an innovative and fast paced environment. Strong verbal and written communications skills, including an ability to effectively communicate with both business and technical teams. Significant experience supporting users and their hardware and software. Experience with AD Systems Administration in a mixed operating system environment Chrome OS, Windows and Unix. Knowledge of networking hardware and concepts. Crestron DMC-T or DMC-E Certification ITIL Certified SynAudCon Training CTI-P101 Foundations of Crestron Programming Certification CompTia Network+ and Cisco Certified Network Associate (CCNA) Additional Certifications or formal training by AV manufacturers (e.g., Crestron, Extron, Biamp, QSC, Cisco, Dante, etc.)

Role & responsibilities Responsible to drive & manage maintenance & support, effectively towards completion in time using resources judiciously & effectively and high productivity. Ensure all relevant incident/service request details received pertaining to SAP are allocated categorization and prioritization codes Ensure resolution of L0/L1 level incidents/service requests like within agreed timescales Escalate incidents/service requests that are L2 level and above to the SAP enhancement team Ensure communication with users keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc. Close all resolved incidents, requests and other calls Provide first-line investigation and diagnosis Manage the conduction of customer/user satisfaction call-backs/surveys as agreed Manage the workload of support staff Work with the security team to resolve any SAP related security issues Assist the GRC team to conduct audit and assurance activities as per requirement Co-ordinate with the Configuration Management team and provide necessary information as required Preferred candidate profile Hands on experience in an operations role in an IT department in a retail environment Operations /Support experience on SAP systems, data center landscapes. Working knowledge of SAP ECC with knowledge of other SAP modules ITSM/ITIL certification is preferred Strong analytical & problem-solving skills with ability to translate ideas into practical implementation Excellent communication skills with ability to present and communicate effectively with both technical and non-technical audience Ability to manage multiple tasks, deadlines and resolution of issues

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Experience: Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: Desktop Support.

Job Title: Head of IT Location: Noida Experience: 13+ years Type: Full-time Role Overview: We are looking for a strategic and hands-on Head of IT to lead our end-to-end technology infrastructure, IT operations, cybersecurity posture, and global support practices. You will own the IT roadmap, ensure seamless delivery of IT services, and manage a high-performing IT team while aligning with organizational goals and compliance requirements. Key Responsibilities: Define and own the IT vision, strategy, and roadmap for infrastructure, systems, and support. Manage a remote support IT Helpdesk & Infrastructure Team on 24x7 Manage SLAs & SLOs for 24x7 IT operation for global customers Lead and mentor cross-functional IT teams including Helpdesk, Infrastructure, and Security. Oversee all aspects of IT infrastructure: cloud (Azure), network (firewalls, switches, WiFi), and endpoints. Drive endpoint security and identity management via Intune, Entra, Defender, M365, and AD. Ensure high availability, performance, and scalability of all systems across Windows, Mac, and Linux OS. Lead implementation and governance of global cybersecurity policies, tools, and compliance standards (e.g., ISO 27001). Define IT budgets, vendor strategy, licensing, and cost optimization plans. Act as a key escalation point for complex issues and collaborate with global IT teams on ticket queues and critical projects. Analyze IT reports and dashboards to track KPIs and drive continuous improvement. Champion process automation and productivity by leading custom Jira automation workflows and SharePoint-based collaboration. Represent IT in internal audits, client reviews, and security assessments. Preferred Skills & Qualifications: 13+ years of experience with at least 3 years in IT leadership roles, including people management Deep hands on experience across Microsoft stack: Intune, Defender, Entra, AD, M365 Strong knowledge of Azure infrastructure and enterprise network management Proven experience implementing and auditing ISO 27001 compliance Expertise in Jira, Confluence, SharePoint and process automation Budget planning, vendor negotiation, and IT asset lifecycle management Strong communication and stakeholder alignment skills Proficiency in English Knowledge of European language will be an added advantage

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Job Summary: The AVI-SPL Onsite Support Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. Essential Duties & Responsabilities: Setup/breakdown of conference spaces to meet the customers event needs. Perform preventative maintenance task to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components. Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans. Responsible for job site documentation as needed. Perform support tasks in a timely and quality conscious manner including but not limited to:meeting support, installing connectors, video/audio recording support. Work with internal/external teams in a professional manner that reflects the values of AVI-SPL Provide client training as needed. Adhere to and understand local safety standards for all site duties. Setup, operate and troubleshoot various audio/video systems. Travel to various job sites as required Other duties assigned as needed. Skills and Abilities: Effectively communicate with employees, customers and colleagues. Ability to use hand and power tools in a safe and efficient manner. Ability to work and think independently and ensuring to meet deadlines. Basic computer knowledge. Knowledge of basic signal flow for audio, video and control. Valid Driver s License and a Motor Vehicle Record that meets AVI-SPL driving standards. Education and/or Experience: Minimum of 1 - 2 years of audiovisual support experience preferred. Formal education in Electronics or related field preferred. Minimum of a High School Diploma or equivalent preferred Working enviroment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites. Physical Requirements: The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. The employee must be able to lift and/or move up to 60 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces. The employee is frequently required to talk or listen. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. Work Hours: 40 hours - Mon Fri, be flexible to work after hours and weekends when required. AVI-SPL reserves the right to alter work hours and work location as deems necessary AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law.

Yext is seeking an IT Support Analyst to help support all aspects of Yext s office and SaaS infrastructure. Our IT organization provides an exciting mix of technologies to empower all of our employees with the best tools available. Help us provide robust and innovative solutions to our rapidly growing user base. If you are interested in being an integral part of the daily technical operations of a high-growth company, this is the right opportunity for you. This role is fully on-site in our Hyderabad, India office What You ll Do Resolving level 1 Helpdesk tickets in a timely manner for the 1300+ employees at Yext. Own and maintain the User Life Cycle Management for all new hires/existing employees and departure employees. Administer and troubleshoot Yext s suite of Enterprise SaaS applications, such as G Suite (Google Apps), OKTA, Salesforce, Jira, Slack, MS Intune and Jamf, Asset Management,Amazon web services, etc. Configure/troubleshoot MacOS and Windows hardware Maintaining/updating images for Mac and Window machines, including Hardware inventory and peripherals Manage the Asset life cycle including procurement, upgrades and retiring the asset Provide on-site or remote assistance including the setting up of computer hardware systems, installing and upgrading software and troubleshooting issues. Troubleshoot basic issues during deployments and attempt to remediate issues before escalating. Escalate complex problems to next level teams Maintain and troubleshoot Audio/Video issues with cameras, Mac Mini s, Large TV s in conference rooms and during internal/external events. Creating and maintaining knowledge articles for internal end-users. Perform User Access Reviews on SOX applications What You Have 5-6 years of experience in PC configuration & troubleshooting In-depth knowledge in Mac OS and Windows 10/11 Hands-on experience with Jira, Okta, MS Intune and Jamf tools Capable of maintaining Hardware Inventory with limited supervision A/V support experience Strong communication skills (Oral & written) Strong customer service skills Able to lift desktop computers and small servers Work collaboratively in a multi-function environment BA/BS in IT/CS, or similar college level education; enthusiastic about Information Technology Proven ability to manage critical projects with limited direct supervision Bonus Points Experience with IT Logistics for office build outs or expansions Experience with basic Network Administration Experience as an Administrator of Enterprise SaaS applications iPhone and Android support experience Perks and Benefits At Yext, we take pride in our diverse workforce and prioritize creating an engaged and connected working environment. Our ambitious mission is to transform the enterprise with AI search, and we know that to achieve that, we need a global team of innovators, visionary thought leaders, and enthusiastic collaborators passionate about making a meaningful impact in the world and contributing to an extraordinary culture. We believe that people do their best when they feel their best and to feel their best, they must be well-informed, fuelled, and rested. To ensure our employees are at their best, we offer a wide range of benefits and perks, including: Performance-Based Compensation : We offer an attractive bonus structure and stock options for eligible positions. Comprehensive Leave Package : Our leave package includes Paid Time Off (PTO), Parental Leave, Sick Leave, Casual Leave, Bereavement Leave, National Holidays, and Floating Holidays to ensure a healthy work-life balance. Health & Wellness Offerings : We provide medical insurance with 7L coverage , including enhanced parental and outpatient department (OPD) coverage for you, your spouse, two dependent children, and two parents (as applicable and subject to eligibility requirements). Relocation Benefits: We offer relocation assistance and an allowance to eligible candidates to help ease your transition. World-Class Office & Building Amenities: Our office has a top-notch infrastructure, including gaming rooms, a plush pantry, and breakout areas. #LI-RD1 #LI-Onsite

Job Title: IT Manager Location: Noida/Kolkata Experience: 7 10 years Type: Full-time Role Overview: We are seeking a hands-on and technically proficient IT Manager to lead our IT operations, infrastructure, and support functions. The ideal candidate brings strong experience across devices, operating systems, networks, security tools, and IT process compliance. You will lead a team of Helpdesk Engineers while managing the overall health, performance, and security of IT systems in alignment with global standards. Key Responsibilities: Lead and mentor a team of Helpdesk Engineers to ensure timely and efficient IT support. Manage and monitor infrastructure including networks, on-prem and cloud servers, endpoints, and Azure. Administer and secure devices using Microsoft Intune, Defender, Entra, and manage M365 and AD environments. Oversee Windows, macOS, and Linux operating systems with a strong understanding of their ecosystem. Configure and troubleshoot firewalls, switches, routers, and wireless access points. Participate in global ticket queues and assigned projects as needed. Maintain and configure collaboration tools including Jira, Confluence, and SharePoint. Ensure compliance with global IT processes, ISO 27001 standards, and cybersecurity directives. Analyse dashboards, system reports, and tickets to identify and address gaps proactively. Act as the escalation point for unresolved or high-impact IT issues. Ensure all IT assets and infrastructure comply with cyber security standards and audit requirements. Preferred Skills & Qualifications: Proficiency in Microsoft technologies: Intune, Entra, Defender, M365, Active Directory Hands-on with Jira, Confluence, and SharePoint Strong knowledge of Windows, macOS, and Linux OS Sound understanding of network infrastructure and firewall management Experience managing Azure Infrastructure Familiar with ITIL processes and service management ISO 27001 knowledge or certification is a plus Experience designing Jira automation workflows is a strong advantage

Job Title: IT Manager Location: Noida/Kolkata Experience: 7 10 years Type: Full-time Role Overview: We are seeking a hands-on and technically proficient IT Manager to lead our IT operations, infrastructure, and support functions. The ideal candidate brings strong experience across devices, operating systems, networks, security tools, and IT process compliance. You will lead a team of Helpdesk Engineers while managing the overall health, performance, and security of IT systems in alignment with global standards. Key Responsibilities: Lead and mentor a team of Helpdesk Engineers to ensure timely and efficient IT support. Manage and monitor infrastructure including networks, on-prem and cloud servers, endpoints, and Azure. Administer and secure devices using Microsoft Intune, Defender, Entra, and manage M365 and AD environments. Oversee Windows, macOS, and Linux operating systems with a strong understanding of their ecosystem. Configure and troubleshoot firewalls, switches, routers, and wireless access points. Participate in global ticket queues and assigned projects as needed. Maintain and configure collaboration tools including Jira, Confluence, and SharePoint. Ensure compliance with global IT processes, ISO 27001 standards, and cybersecurity directives. Analyse dashboards, system reports, and tickets to identify and address gaps proactively. Act as the escalation point for unresolved or high-impact IT issues. Ensure all IT assets and infrastructure comply with cyber security standards and audit requirements. Preferred Skills & Qualifications: Proficiency in Microsoft technologies: Intune, Entra, Defender, M365, Active Directory Hands-on with Jira, Confluence, and SharePoint Strong knowledge of Windows, macOS, and Linux OS Sound understanding of network infrastructure and firewall management Experience managing Azure Infrastructure Familiar with ITIL processes and service management ISO 27001 knowledge or certification is a plus Experience designing Jira automation workflows is a strong advantage

Job Summary: We are looking for a proactive and detail-oriented IT Support & Operations Coordinator to manage IT asset inventory, handle ISP and IT service billing, and provide first-level helpdesk support. This role is crucial for maintaining efficient IT operations and ensuring the effective utilization of technological resources across the organization. Key Responsibilities: 1. IT Asset Inventory Management Maintain a comprehensive and up-to-date inventory of all hardware and software assets. Monitor the entire asset lifecycle, from procurement through retirement. Ensure all IT assets are properly tagged and documented. Collaborate with procurement and finance teams for asset purchases and disposals. Conduct periodic audits to verify asset accuracy and compliance. 2. ISP & IT Services Billing Management Manage contracts, billing cycles, and invoices related to ISPs and IT vendors. Ensure timely payment processing and service renewals to prevent disruptions. Work with the finance department to review, validate, and process invoices. Monitor internet usage and bandwidth; address any issues with providers. Maintain a well-organized billing calendar and related documentation. Diagnose and troubleshoot hardware and software problems, identifying root causes and implementing effective solutions. Coordinate hardware upgrades and replacements as needed. Document all support requests in a ticketing system, ensuring accurate and thorough records of user issues and resolutions. Set up and manage network infrastructure, including routers, switches, and firewalls. Monitor network performance, resolve connectivity issues, and implement security protocols. Install, configure, and maintain server hardware and software. Install, configure, and maintain Linux servers and workstations. Act as the primary point of contact for employee IT support requests. Diagnose and resolve hardware, software, and network-related issues. Escalate unresolved technical problems to the appropriate internal teams or vendors. Manage and update a helpdesk ticketing system to track support requests. Provide basic IT guidance, training, and documentation to end-users . Implement routine endpoint patch management and maintain compliance. Enforce security protocols to safeguard organizational data and systems. Generate and maintain reports on system health, security, and compliance metrics. Collaborate with other IT teams to support infrastructure and business needs. Translate technical concepts clearly for non-technical stakeholders. Qualifications & Skills: Bachelor s degree in Information Technology, Computer Science, or a related field. (Relevant experience or certifications may substitute for formal education.) 1 2 years of experience in IT support, system administration, or related roles. Strong knowledge of IT asset management practices and tools Familiarity with vendor billing cycles, documentation, and process management. Hands-on experience with helpdesk platforms and ticketing systems. Solid understanding of networking fundamentals and internet services. Proficient in Microsoft Office Suite and Google Workspace. Strong analytical, communication, and organizational skills .

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Experience: Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: Service Desk Management.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk. Experience: 1-3 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: Service Desk Management.