2092 Helpdesk Jobs - Page 10

Key Responsibility statement: Assist with planning and implementing Compensation programs and initiatives, as well as communication. Assist in annual salary benchmarking, merit reviews and bonus cycles Support implementation of benefit programs Coordinates with vendors and internal stakeholders for smooth functioning of the benefits programs Assist in developing communication material for new and existing benefits programs and manage the dissemination to the relevant groups. Provide analytical support to create reports, dashboards based on reporting requirements. Support re-design and implementation of C&B process and communication to improve employee satisfaction and process effectiveness. ...

About the Job The Assistant Manager, Global Service Desk (GSD) is a critical role at IntouchCX and is responsible for overseeing the day-to-day activities of service-desk operations to ensure users and business teams receive the support they require. The role is a combination of general management, service operations and special projects. This person will wear many hats - In addition to managing a potentially large team of support agents, the Assistant Manager will also monitor operations to make sure issues and service requests are addressed in a timely manner, and will be responsible for ensuring the staff are meeting and exceeding expectations in regards to performance, meeting defined me...

Your Role We are seeking for Customer Service Advisor(International ) to join our team. The successful candidate will be responsible for delivering exceptional customer support, handling international client queries, resolving issues effeciently, and ensuring customer satisfaction through effective communication and problem sloving skills.In this role you will play a key role in Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements. Engage customers in meaningful conversations to promote products/services or gather required information. Achieve daily/weekly/monthly Targets and conversion targets. Handle objections professionally and escalate comple...

Total Exp : Freshers/Min 1 Years Should have real time experience in Global Service Desk experience. Role : SD Analyst. Shifts : Rotational ( 5 days WFO ) Location : Bangalore. Venue_ Wipro Corporate Office, Wipro Gate(Mori Gate), Doddakannahalli, Sarjapur Road, Bengaluru, Karnataka, 560035. Dates - 28,29,30th Oct 2025. Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all conta...

Job Summary: Location : Hyderabad The Helpdesk Site Engineer is responsible for providing technical support and assistance to users both on-site and remotely. This role involves diagnosing and troubleshooting hardware and software issues, managing network configurations, and ensuring the smooth operation of IT systems. Key Responsibilities: Provide technical support for hardware, software, and network issues. Diagnose and resolve technical problems related to desktops, laptops, printers, and other peripherals. Configure and install IT hardware and software, including operating systems and applications. Manage and support network infrastructure Document and track issues using a ticketing syst...

#MIS Report #Daily call report #Call allocations #Logistic arrangements #Courier tracking #ERP updating #Taking client feedback #Coordinate with field engineers

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

Hiring for Multiple Roles in Banking & Customer Service Phone Banking Officer Customer Relationship Manager Escalations Manager Virtual Relationship Manager Personal Banker on Call Call Hrutika: 9137797705 Visit: www.hyfly.in Required Candidate profile No Field Job – Work from Bank’s Own Contact Center Solve customer queries over phone. Knowledge of Banking processes, Credit Cards, Insurance, Mutual Funds is a plus. Locations: Andheri | Thane|Noida Perks and benefits Bank Payroll Performance Bonus No Field Work

Job Opening: Phone Banking Officer (Bank Payroll) Location: Andheri / Thane / Vashi Shift: Day Shift | Work from Office Salary: Up to 4 LPA (Based on Interview) Process: Inbound / Outbound Graduates (Freshers can apply) Call 9773553319 Simran Required Candidate profile Handle inbound and outbound customer calls professionally Assist customers with account queries, transaction details & basic banking services Escalate unresolved issues to the appropriate department Perks and benefits Bank Payroll Bonus Many more

Dear Candidate, Job location: Hyderabad Mode of Interview : Walk in Date : 25-Oct-2025 Exp: 0-4 year Job Description for Help-desk Support Engineer: One Liner : Fluent in Spoken & Written English (B1 CEFR level minimum). Basic troubleshooting skills and foundational ability to identify and resolve tech problems, by following basic steps and readily available instructions. Must Have Skills : English Proficiency: Must be proficient in both written and verbal English, equivalent to CEFR Level B1 (proficient). This includes the ability to, Hold clear, spontaneous, and productive conversations via phone. Write detailed, grammatically correct support emails and chat responses. Communicate complex ...

Designation - Sr. Technical Process Executive Min 1 Yr Exp Into Technical Support International Voice Any Graduate US Shifts WFO 5 Days Working Immediate joiners only No absconded cases Both Way Cab Perks and benefits Allowances and Incentives

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro€™s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro€™s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to...

We are looking for MALE candidates for Service Coordination work for our Customers of entire North East. Spoken Knowledge of ENGLISH and HINDI is a must as we cater to a vast network of Customers. Knowledge of Computers with Excel, & Outlook is also required.

We are seeking a highly motivated and experienced Admin Support Coordinator to join our non-profit organization in India. Common Purpose is a non-profit working with the purpose to develop leaders who can cross cultural, institutional, and social boundaries, all so that people can work better together despite our differences. The Admin Support Coordinator will work within our Social Value team and play a pivotal role in enabling the business development and customer experience teams to perform at their best. This role combines administrative, operational, and analytical responsibilities to ensure smooth end-to-end business development processes, accurate data management, and effective coordi...

We are looking to hire a NetSuite developer, with excellent technical and communication skills, to effectively collaborate with Digital, IT and business stakeholders to understand their needs and develop functionality and enhancements. This role will own and support existing customization as well as scoping, designing, and developing new features and functionality in our NetSuite environment. Although the primary focus is on NetSuite functionality, extensive knowledge of developing integrations and interfacing data into other retail applications is required. The Application Developer will also field and resolve usage issues and perform other duties as assigned, that are in line with the role...

This role would be responsible for managing and supervising organizations technical operations which includes overseeing IT department employees and ensuring all technology systems and applications support the organizations goals and objectives. Technical Expertise: Overseeing all IT operations, network support, IT security and IT infrastructure. Define and apply centralized IT policies and systems across the APAC region to support the implementation of business objectives. Inspect the use of technological equipment and software to ensure functionality and efficiency. Developing, implementing, and evaluating IT projects in line with organizational objectives. Ensuring the maintenance of curr...

We are looking to hire a NetSuite developer, with excellent technical and communication skills, to effectively collaborate with Digital, IT and business stakeholders to understand their needs and develop functionality and enhancements. This role will own and support existing customization as well as scoping, designing, and developing new features and functionality in our NetSuite environment. Although the primary focus is on NetSuite functionality, extensive knowledge of developing integrations and interfacing data into other retail applications is required. The Application Developer will also field and resolve usage issues and perform other duties as assigned, that are in line with the role...

Responsible for the P2P handling process, Client and supplier Support. Post business transactions, process invoices, verify financial data for use in maintaining accounts payable records. Preparation and reporting of Monthly/periodical MIS. Accountable for driving customer satisfaction through timely and accurate resolution of exceptions. Liaising with vendors, managing reconciliation and balance confirmation activities Ensure Statutory compliance, reporting under various laws like TDS/GST. Answer accounts payable calls and inquiries. Supports decisions related to supplier helpdesk and AP exception escalations. Assist with month end close, process invoices in timely manner. Research and reso...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro€™s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...