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Major Incident Manager L1 Wipro

5.0 - 9.0 years

0 Lacs

coimbatore, tamil nadu

On-site

Role Overview: You will be responsible for acting as a Single Point of Contact (SPOC) for the Customer to provide status updates during major incidents. Your role will involve coordinating with various Resolver Groups, key stakeholders, and Subject Matter Experts (SMEs) to ensure speedy resolution of major incidents within agreed SLAs. Additionally, you will be responsible for conducting thorough analysis, preparing Major Incident Reports (MIR), updating resolution procedures in the knowledge database, and conducting review meetings to prevent future incidents. You will also liaise with process managers and provide periodical reports on the overall status of the Major Incident Management Pro...

Posted 2 days ago

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