7 Helpdesk Engineer Jobs

Job Role POSITION TITLE: ITISC FET Europe Helpdesk Engineer REPORTING TO: ITISC FET Europe Service Desk Manager / India Team Leader Are you passionate about IT and eager to grow your career in a dynamic, international environment? Join our Service Desk team in India , where youll be the first point of contact for IT support across Europe and where your ambition can lead you to a leadership role. OBJECTIVE: As a Service Desk Engineer, youll support over 16.2 k+ users across 17 different IT user zones in Europe, ensuring smooth operations for our laboratories, offices, and VIP users. Youll handle a wide range of IT issues, from Microsoft 365 to workplace hardware, and play a key role in delive...

OBJECTIVE: As a Service Desk Engineer, youll support over 16.2 k+ users across 17 different IT user zones in Europe, ensuring smooth operations for our laboratories, offices, and VIP users. Youll handle a wide range of IT issues, from Microsoft 365 to workplace hardware, and play a key role in delivering high-quality service. What Youll Do Provide 1st line IT support for end users across Europe. Troubleshoot and resolve issues related to: Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Windows 10/11 Identity & Access Management Printing and patching (desktop/server) Application triage and routing Register, classify, and follow up on tickets using internal processes. Escalate complex iss...

REPORTING TO: ITISC FET Europe Service Desk Manager / India Team Leader Are you passionate about IT and eager to grow your career in a dynamic, international environment? Join our Service Desk team in India , where youll be the first point of contact for IT support across Europe and where your ambition can lead you to a leadership role. OBJECTIVE: As a Service Desk Engineer, youll support over 16.2 k+ users across 17 different IT user zones in Europe, ensuring smooth operations for our laboratories, offices, and VIP users. Youll handle a wide range of IT issues, from Microsoft 365 to workplace hardware, and play a key role in delivering high-quality service. What Youll Do Provide 1st line IT...

Role Overview Join our IT Service Desk to support end users over voice, email, and chat for an international (UK) client. You will log and resolve tickets in ServiceNow, provide remote troubleshooting, and ensure clear, professional communication across 24x7 rotational shifts from office. Strong English and stakeholder handling are essential. Required Qualifications 2-5 years in IT support/help desk environment Hands-on experience with multi-channel support: calls, emails, and chat Experience handling UK/international customer process Excellent verbal and written English; strong call etiquette compatible with US/UK voice process Practical experience with a ticketing system (ServiceNow mandat...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

We have an urgent opening for IT Helpdesk Engineer position with our esteemed client manufacturing automobile parts MNC at Pune- Khed location. Designation / Department - IT Help desk Qualification - IT graduate Experience - 6 to 8 years Candidate Profile - Male / Female Interested Candidates can mail your updated resume at unihr02@gmail.com Position: IT Helpdesk Engineer (Work from home basis) Job Description: We are seeking a motivated and technically skilled Helpdesk Technician to join our team. The ideal candidate will be responsible for providing first-level support to our users, ensuring the smooth operation of our IT systems and services. This role requires a strong understanding of O...

Windows & Linux OS Computer Components & Peripherals Networking (LAN/WAN/Wi-Fi) Software Installation Troubleshooting (Hardware/Software/Network) Flexible for 24/7 Shifts English (US Accent & Writing) Send resume: mohanrajk@desicrew.in Required Candidate profile Customer Service & Interpersonal Skills Interested to work in all locations Strong communication required