Helpdesk - Associate/Senior Associate / Lead

The position of Associate/Senior Associate/Lead HR Helpdesk in Bangalore requires the candidate to have a minimum of 1 year of experience in HR Helpdesk. The primary responsibilities include addressing employee queries related to onboarding, systems access, policies, benefits, transfers, separation, pension, etc., through phone, email, or chat. It is essential to update and manage tickets within defined SLAs, while logging interactions clearly and comprehensively. The ideal candidate should be familiar with HR processes such as onboarding, transfers, separations, and benefits administration. Strong customer-service orientation and effective communication skills are crucial for this role. Additionally, updating HR systems during onboarding and offboarding phases and HRIS implementation experience, preferably with Workday or ServiceNow, are required. Flexibility in shifts based on client requirements is a must for this position. The candidate should possess a B Com degree and have a background in Helpdesk operations. Key skills for this role include proficiency in Employee Life Cycle management, from hire to retire, and expertise in recruitment, onboarding, and retirement processes. The employment type for this position is Full Time and Permanent. Job Code: GO/JC/485/2025 Recruiter Name: Marilakshmi S,