Helpdesk Associate - ITIL

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Live dashboard monitoring, reporting & workflow allocation
Quality analysis on agreed aspectsTrending and in-depth anlysis on service delivery componentsManagement Information PresentationsActs as coach & an escalation point for less experienced colleaguesProvides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes & instructionsParticipates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely mannerKey SkillsIdeally University education, preferably technical degree, or Microsoft certificationsAwareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applicationsExperience of providing Hybrid (Office and Remote) IT support is an advantageGood reporting abilitiesAbility to analyze and solve problems by investigating potential solutions using troubleshooting skillsExcellent communication and customer service skillsFluency in English languageFlexibility to work shifts if required

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .