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Helpdesk Associate

Posted 7 months ago. This role may no longer be accepting applications.

Helpdesk Associate

CBRE

0 years

2 - 4 Lacs

Calcutta

Posted:7 months ago

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Job Description

Helpdesk Associate

Job ID

214731

Posted

05-Apr-2025

Role type

Full-time

Areas of Interest

Customer Service, Facilities Management, Property Management

Location(s)

Kolkata - West Bengal - India

Knowledge of complaint management system/software, he will be is the first point of contact for tenants, occupants & Building services team.
Get answers to questions, help with problems, understand customer & provide 1st hand resolutions.
Coordinate with PM team for assigning complaints & follow-up till its closure.
Updating end-user on closure & get feed backs.
Daily tracking of complaints, sharing trackers having type of criticality wise analysis.
Other duties as assigned by PM

Skills Required

service management software updating tracking

Work Mode

On-site

Job Type

Full Time

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