Date Opened 06/10/2025 Job Type Full time Industry Nonprofit Charitable Organizations Work Experience 5-8 years City Puducherry, Dadar and Nager Haveli and Daman and Diu, Leh, Ahmedabad State/Province Delhi Country India Zip/Postal Code 110052 Job Description Position: - Pro ject Manager Location :- Puducherry, Dadar and Nager Haveli and Daman and Diu, Leh, Ahmedabad D ) Roles & Responsibilities: Ensure adoption of effective team management approaches across the organization, building synergies and talents across teams and individuals to ensure high-quality achievements and results. Working closely with the state-level government officials, allied departments, State level Senior Citizens Welfare Committee and the Management & Executive teams. Organizing review meetings with Management & Executive teams in Monthly, Quarterly, Half-yearly & Annually on the performance in the development of the program. Organizing on improving professional skills, Capacity and team cohesion for Management & Executive teams to strengthening them. Taking effective measures in popularizing the Helpline and its services & toll free number. Ensure monitoring the performance by getting daily, monthly work done reports by utilizing dashboard tools etc. Ensure that team members bring their individual skills, expertise and competencies to form a cohesive and supportive team to achieve goals and objectives in an accountable manner. Assume line management of Field, Connect Centre, Communication, IT, Human Resource (HR) & Finance. Make significant contributions to the quality and quantity of institutional partnerships and partnerships with government. Identifying the problems in the implementation of the program and addressing them. Remuneration will be as per HelpAge India’s overall salary structure. HelpAge India is an Equal Opportunity Employer and considers applicants for all positions without prejudice to caste, religion or belief, sex, gender identity, disability or any other characteristics protected by applicable laws. HelpAge India is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity. For more information, visit www.helpageindia.org. Follow us on Twitter, Facebook, LinkedIn, and YouTube. Due to the urgency of the position, interviews may be scheduled even before the closure of advertisement. Hence, interested candidates are encouraged to apply at the earliest. Please note that we will not be able to notify all applicants. Only short-listed candidates will be notified about the interview date. Requirements A) Educational Qualifications: PG or equivalent in fields of health care/ humanities/ social sciences/Management or PGDM in Rural Management/Community Development/Social Work. B) Work Experience: Minimum 10 years of management experience at various levels working with field-based staff to ensure timely and quality program implementation for State/National NGO; Proven experience of handling projects involving linkages with NGOs, National/State/ local organizations and government; Preferably experience on working with elderly focused programs in partnership with Government, local NGOs/ or CBOs. Experience in working as Program Manager in any state/national level programs not less than 2 years desirable C) Skills required: Fluency in English, Hindi/ local language with excellent verbal and written communication Experience of quality reporting and documentation Decision making Prior experience working in teams in a leadership role. Experience with training and capacity building is highly desirable. Ability to travel frequently within the state/country to learn and adopt new practices Ability to prioritize, organize and carry out multiple tasks efficiently under pressure and with little supervision; ability to accept supervision. I'm interested
Date Opened 06/24/2025 Job Type Full time Industry NGO/Social Services Work Experience 15 years City Bangalore North State/Province Karnataka Country India Zip/Postal Code 560002 Job Description The person will be overall responsible for :- Project design and development Budget Management Supervision of all the projects in the state of Karnataka Project reporting and evaluation Assist SH& CSR team for all proposal related tasks. Project Monitoring Impact assessment Any other programme related activities as per states requirements Requirements The successful candidate will be:- MSW / PG in social work / sociology with at least 8-10 years of hands on experience. Should have excellent communication skills both written as well as oral Should have good presentation and PR skills Should be computer savvy Should be sensitive to the cause of the organization I'm interested
Date Opened 06/25/2025 Job Type Full time Industry Marketing Work Experience 1-3 years City Chennai State/Province Tamil Nadu Country India Zip/Postal Code 226003 Job Description The Fundraising Executive will develop and execute fundraising strategies targeting schools, individuals, corporates, and trusts, with a focus on the SAVE program. This target-driven role involves field travel, donor engagement, and event management to meet acquisition and retention goals, aligning with HelpAge India’s mission. Key Responsibilities: Build relationships with school principals, corporates, and individual donors, securing renewals and upgrades. Plan fundraising strategies for diverse donor segments, emphasising SAVE program in schools. Research and generate leads for corporate partnerships and local opportunities. Manage and update donor database for effective engagement and reporting. Promote digital fundraising tools to school audiences. Support donor visits, corporate meetings, and events like quizzes and competitions. Collect donor feedback, analyze data, and prepare reports. Expand donor network and collaborate with other departments. Requirements Graduate, preferably with a management diploma/degree. 2–4 years in fundraising or donor relations; sales/marketing experience is a plus. Freshers with a passion for elderly care are welcome. Excellent communication and interpersonal skills. Proficient in MS Office; presentation and public speaking skills. Exposure to social marketing and commitment to HelpAge’s mission. I'm interested
Date Opened 06/25/2025 Job Type Full time Industry Marketing Work Experience 1-3 years City Lucknow State/Province Uttar Pradesh Country India Zip/Postal Code 226003 Job Description The Fundraising Executive will develop and execute fundraising strategies targeting schools, individuals, corporates, and trusts, with a focus on the SAVE program. This target-driven role involves field travel, donor engagement, and event management to meet acquisition and retention goals, aligning with HelpAge India’s mission. Key Responsibilities: Build relationships with school principals, corporates, and individual donors, securing renewals and upgrades. Plan fundraising strategies for diverse donor segments, emphasising SAVE program in schools. Research and generate leads for corporate partnerships and local opportunities. Manage and update donor database for effective engagement and reporting. Promote digital fundraising tools to school audiences. Support donor visits, corporate meetings, and events like quizzes and competitions. Collect donor feedback, analyze data, and prepare reports. Expand donor network and collaborate with other departments. Requirements Graduate, preferably with a management diploma/degree. 2–4 years in fundraising or donor relations; sales/marketing experience is a plus. Freshers with a passion for elderly care are welcome. Excellent communication and interpersonal skills. Proficient in MS Office; presentation and public speaking skills. Exposure to social marketing and commitment to HelpAge’s mission. I'm interested
Date Opened 06/25/2025 Job Type Full time Industry Marketing Work Experience 1-3 years City Lucknow State/Province Uttar Pradesh Country India Zip/Postal Code 226003 Job Description The Fundraising Executive will develop and execute fundraising strategies targeting schools, individuals, corporates, and trusts, with a focus on the SAVE program. This target-driven role involves field travel, donor engagement, and event management to meet acquisition and retention goals, aligning with HelpAge India’s mission. Key Responsibilities: Build relationships with school principals, corporates, and individual donors, securing renewals and upgrades. Plan fundraising strategies for diverse donor segments, emphasising SAVE program in schools. Research and generate leads for corporate partnerships and local opportunities. Manage and update donor database for effective engagement and reporting. Promote digital fundraising tools to school audiences. Support donor visits, corporate meetings, and events like quizzes and competitions. Collect donor feedback, analyze data, and prepare reports. Expand donor network and collaborate with other departments. Requirements Graduate, preferably with a management diploma/degree. 2–4 years in fundraising or donor relations; sales/marketing experience is a plus. Freshers with a passion for elderly care are welcome. Excellent communication and interpersonal skills. Proficient in MS Office; presentation and public speaking skills. Exposure to social marketing and commitment to HelpAge’s mission. I'm interested
Date Opened 06/30/2025 Job Type Full time Industry NGO/Social Services City Dehradun State/Province Uttarakhand Country India Zip/Postal Code 248001 Job Description The person will be overall responsible for: i. Project design and development of proposals based on programmatic guidelines, requests from the program and resource mobilisation teams ii. Budget Management of all projects being implemented in the state iii. Supervision of all the projects in the state of Uttarakhand iv. Effective supervision of all project field staff v. Project reporting and evaluation in line with guidance shared by program team and donors. vi. Assist State Head and the national CSR team for all proposal related tasks. vii. Project Monitoring through regular visits to field areas viii. Impact assessment of projects being implemented ix. Any other programme related activities as per states requirements Requirements The successful candidate will be: i. MSW / PG in social work / sociology with at least 8-10 years of hands-on experience. ii. Should have excellent communication skills both written as well as oral iii. Should have good presentation and PR skills iv. Should be computer savvy v. Should be sensitive to the cause of the organization I'm interested
Date Opened 06/30/2025 Job Type Full time Industry NGO/Social Services City Dehradun State/Province Uttarakhand Country India Zip/Postal Code 248001 Job Description The person will be overall responsible for: i. Project design and development of proposals based on programmatic guidelines, requests from the program and resource mobilisation teams ii. Budget Management of all projects being implemented in the state iii. Supervision of all the projects in the state of Uttarakhand iv. Effective supervision of all project field staff v. Project reporting and evaluation in line with guidance shared by program team and donors. vi. Assist State Head and the national CSR team for all proposal related tasks. vii. Project Monitoring through regular visits to field areas viii. Impact assessment of projects being implemented ix. Any other programme related activities as per states requirements Requirements The successful candidate will be: i. MSW / PG in social work / sociology with at least 8-10 years of hands-on experience. ii. Should have excellent communication skills both written as well as oral iii. Should have good presentation and PR skills iv. Should be computer savvy v. Should be sensitive to the cause of the organization I'm interested
Date Opened 07/06/2025 Job Type Full time Industry Nonprofit Charitable Organizations Work Experience 0-1 year City Raipur State/Province Chhattisgarh Country India Zip/Postal Code 492001 Job Description The Fundraising Executive/Manager will develop and execute fundraising strategies targeting schools, individuals, corporates, and trusts, with a focus on the SAVE program. This target-driven role involves field travel, donor engagement, and event management to meet acquisition and retention goals, aligning with HelpAge India’s mission. Key Responsibilities: Build relationships with school principals, corporates, and individual donors, securing renewals and upgrades. Plan fundraising strategies for diverse donor segments, emphasising SAVE program in schools. Research and generate leads for corporate partnerships and local opportunities. Manage and update donor database for effective engagement and reporting. Promote digital fundraising tools to school audiences. Support donor visits, corporate meetings, and events like quizzes and competitions. Collect donor feedback, analyze data, and prepare reports. Expand donor network and collaborate with other departments. Requirements Qualifications & Experience: Graduate, preferably with a management diploma/degree. 2–4 years in fundraising or donor relations; sales/marketing experience is a plus. Freshers with a passion for elderly care are welcome. Key Attributes: Excellent communication and interpersonal skills. Proficient in MS Office; presentation and public speaking skills. Exposure to social marketing and commitment to HelpAge’s mission. I'm interested
Date Opened 07/06/2025 Job Type Full time Industry Nonprofit Charitable Organizations Work Experience 0-1 year City Raipur State/Province Chhattisgarh Country India Zip/Postal Code 492001 Job Description The Fundraising Executive/Manager will develop and execute fundraising strategies targeting schools, individuals, corporates, and trusts, with a focus on the SAVE program. This target-driven role involves field travel, donor engagement, and event management to meet acquisition and retention goals, aligning with HelpAge India’s mission. Key Responsibilities: Build relationships with school principals, corporates, and individual donors, securing renewals and upgrades. Plan fundraising strategies for diverse donor segments, emphasising SAVE program in schools. Research and generate leads for corporate partnerships and local opportunities. Manage and update donor database for effective engagement and reporting. Promote digital fundraising tools to school audiences. Support donor visits, corporate meetings, and events like quizzes and competitions. Collect donor feedback, analyze data, and prepare reports. Expand donor network and collaborate with other departments. Requirements Qualifications & Experience: Graduate, preferably with a management diploma/degree. 2–4 years in fundraising or donor relations; sales/marketing experience is a plus. Freshers with a passion for elderly care are welcome. Key Attributes: Excellent communication and interpersonal skills. Proficient in MS Office; presentation and public speaking skills. Exposure to social marketing and commitment to HelpAge’s mission. I'm interested
The Fundraising Executive/Manager position at our nonprofit charitable organization in Raipur, Chhattisgarh, India, is now open for applications. As the Fundraising Executive/Manager, you will be responsible for developing and executing fundraising strategies targeting schools, individuals, corporates, and trusts, with a specific focus on the SAVE program. This role is target-driven and requires field travel, donor engagement, and event management to meet acquisition and retention goals, all in alignment with HelpAge India's mission. Your key responsibilities will include building relationships with school principals, corporates, and individual donors to secure renewals and upgrades. You will also be tasked with planning fundraising strategies for diverse donor segments, with a particular emphasis on promoting the SAVE program in schools. Additionally, you will conduct research to generate leads for corporate partnerships and local opportunities, manage and update the donor database for effective engagement and reporting, and promote digital fundraising tools to school audiences. Supporting donor visits, corporate meetings, and events such as quizzes and competitions will also be part of your role, along with collecting donor feedback, analyzing data, and preparing reports. Furthermore, you will be expected to expand the donor network and collaborate with other departments to achieve fundraising goals. To be considered for this position, you should be a graduate, preferably with a management diploma/degree, and have at least 2-4 years of experience in fundraising or donor relations. Sales/marketing experience would be a plus, but freshers with a passion for elderly care are also welcome to apply. Key attributes for this role include excellent communication and interpersonal skills, proficiency in MS Office, presentation and public speaking skills, exposure to social marketing, and a strong commitment to HelpAge's mission. If you are enthusiastic about making a difference in elderly care and possess the required qualifications and attributes, we encourage you to apply for the Fundraising Executive/Manager position and be a part of our mission-driven team.,
Date Opened 07/21/2025 Job Type Full time Industry Marketing Work Experience 8-10 years City Qutab Institutional Area, Delhi State/Province Delhi Country India Zip/Postal Code 110016 Job Description Summary of Responsibilities: HelpAge India is seeking an experienced, strategic, and creative Digital Marketing Specialist to amplify our digital presence and drive real-world impact for elders across the country. This is your chance to blend creativity with analytics, harness the latest tech and lead innovative campaigns that engage, inspire, and deliver measurable results. In this pivotal role, you’ll take ownership of end-to-end digital marketing—crafting compelling social media strategies, pioneering performance marketing and optimizing web and email initiatives. You’ll be at the forefront of digital fundraising, leveraging data-driven insights to maximize engagement and support for our mission. If you thrive on both storytelling and strategy, and want your work to contribute to meaningful social change, we want you on our team! Key Responsibilities Social Media & Performance Marketing (50%) Design and execute full-funnel social commerce strategies. Lead high-impact fundraising campaigns and performance management across Meta, LinkedIn, YouTube, and Google. Drive donor acquisition and integrate cutting-edge AI retargeting strategies. Build vibrant online communities and develop innovative engagement tactics. Collaborate with influencers and forge co-branded social campaigns. Initiate and manage integrated inbound and outbound lead generation campaigns (Social Media, WhatsApp, SMS, Online) to unlock new revenue streams. Create compelling digital content—posts, blogs, ads, PDFs, email templates—while collaborating with internal teams and field partners. Track, measure, and report on KPIs using SEO, Google Analytics, FB Pixel/Analytics, GTM, and more. Stay ahead of market trends, competition, and emerging technologies in the digital and nonprofit space. Web Tech & SEO (30%) Optimize website performance and SEO to boost digital visibility. Manage online platforms and CRM systems for seamless supporter journeys. Identify and implement AI-powered tools to enhance digital efficiency. Oversee Google Ad Grants for nonprofit campaigns. Improve UI/UX to drive conversions and manage chatbots for real-time support. Ensure robust attributions and tracking (GTM, Google Analytics, FB Pixel/Analytics). Grow traffic and strengthen HelpAge India’s digital footprint. Other Digital Support (20%) Lead targeted email marketing campaigns. Support digital media planning and buying (YouTube, Google Ads, etc.). Ensure thorough documentation, reporting, and compliance. Requirements QUALIFICATIONS, EXPERIENCE, AND COMPETENCIES Degree in Communications, Digital Tech, or a related field. Additional qualification in digital marketing is a plus. Experience Required 8–10 years’ experience in a similar digital marketing role. Excellent English skills for independent content creation and design. Proficiency with social media analytics tools, MS Office Suite, and Mac environments. Hands-on experience with AI-powered marketing tools. Strong understanding of CRM for supporter conversion, engagement, and retention. Proven ability to develop and manage content for social media (WordPress, Canva, Adobe Suite, Email Campaign Systems, Facebook, YouTube, LinkedIn, Quora, Instagram, etc.). Self-motivated, flexible, and adept at managing multiple projects to tight deadlines. Critical thinker with meticulous attention to detail. Solid knowledge of SEO, analytics, and web optimization. Sensitivity to eldercare, health risks, and rights. Familiarity with marketing automation technology. Desirable Qualities/Experience/Skills Prior experience in fundraising operations or digital communications for not-for-profits. I'm interested
Date Opened 08/08/2025 Job Type Full time Industry NGO/Social Services Work Experience 8-10 years City Delhi State/Province Delhi Country India Zip/Postal Code 110016 Job Description Key Responsibilities: Brand Strategy and Management Develop and implement a cohesive brand strategy and SOPs that reflects the organisation’s mission, values, and market positioning. Ensure brand consistency across all communication channels - internally and externally. Lead brand campaigns and initiatives that enhance awareness, engagement, and loyalty. Monitor brand performance and perception through data-driven insights. Media & Public Relations Build and maintain strong relationships with media outlets, journalists, and influencers. Collaborate with PR agencies to develop media plans and drive optimum outcomes Develop and manage PR strategies, press releases, op-eds, articles, media kits, and thought leadership content. Lead crisis communication planning and execution with discretion and agility. Campaigns & Event Strategy Ideate & lead campaigns – from conception, design to execution Design and execute strategic events including corporate conferences, internal engagements, product launches, and CSR initiatives. Collaborate with internal teams and external vendors to ensure flawless event delivery. Manage event logistics, and post-event evaluations to measure impact. Requirements Master’s degree in Communications, Public Relations, Marketing, or related field. Bachelors degree in English literature will be an advantage. At least 8 years of progressive experience in corporate communications, with demonstrated success in brand management, media relations, and event leadership. Experience of working with diverse stakeholders and communities, drawing and driving inclusive communication strategies. Exceptional written, verbal, and visual communication skills (English & Hindi, and any other language). Strategic thinker with a creative and hands-on approach. Strong interpersonal and leadership skills. Agile, proactive, and results-oriented mindset. Strong designing skills - understanding of layout, infographics, typography, colour theory, composition etc to support branding & visual identity. Strong knowledge & application of design & multimedia applications such as Canva, Adobe Photoshop, Excel, Corel draw, Illustrator, video editing software such as Filmora, Adobe Premiere. Knowledge and use of AI driven applications for managing multiple platforms at work (such as in design, presentations, film editing etc.) Sound knowledge of Microsoft Office applications. Good editing & proof-reading skills. Experience in brand refresh or rebranding initiatives. Proficient in designing intuitive user interfaces and user experiences. Experience in managing multiple projects simultaneously and meeting deadlines. Organized and detail-oriented, with strong data management skills. Deep commitment to the social justice, equity, and nonprofit values, particularly to the cause of elderly. I'm interested
Date Opened 09/08/2025 Job Type Full time Industry Charity Work Experience 1-3 years City Qutab Institutional Area, Delhi State/Province Delhi Country India Zip/Postal Code 110016 Job Description Key Responsibilities: Vehicle related Management: Maintain a comprehensive record of all MHUs and ensure statutory compliance is up-to-date. Ensure vehicle insurance renewals are processed monthly and handle the follow-up for statutory compliance. Maintain records of GPS devices and ensure GPS devices are fully functional with live tracking capabilities. Download and analyze monthly GPS reports for performance tracking and compliance. Manage the purchase of new GPS devices and coordinate installation processes. Create user IDs and passwords for SPM and SPO following GPS installation. Provide training for MHUs on the proper usage of GPS systems. Handle GPS software and SIM renewals annually based on financial year requirements. Mobile Lab Kit Management: Maintain records for all Mobile Lab Kits assigned to MHUs. Oversee the renewal of AMC/CMC contracts for the Mobile Lab Kits as required. Coordinate with vendors for servicing and maintenance of Mobile Lab Kits. Track beneficiary data through the Lab Kit dashboard to ensure proper functionality and reporting. Conduct training sessions for MHU staff on lab testing procedures and beneficiary data entry. Coordination with Departments and Field Teams: Maintain soft and hard copies of MOUs for every MHUs/SHU Project. Update the MHU MIS with MOU details, addendum details, launch dates and budget Coordinate with the state team for the update related to new MHU and closed MHU/SHU Coordinate with finance department for the advance payment and settlement of advance payments related to vehicle insurance renewals and GPS Ensure proper record-keeping and processing of purchase bills for GPS devices and Mobile Lab Kits Assist MHU team in the budget vs expenditure exercise of every MHU Assist MHU team in the M-Sparsh report compilation Requirements Graduate with at least 2-3 years of relevant experience Should be good knowledge of MS excel Should have good coordination experience Preferably with good communication skills I'm interested
Date Opened 09/08/2025 Job Type Full time Industry Charity Work Experience 1-3 years City Qutab Institutional Area, Delhi State/Province Delhi Country India Zip/Postal Code 110016 Job Description Key Responsibilities: Vehicle related Management: Maintain a comprehensive record of all MHUs and ensure statutory compliance is up-to-date. Ensure vehicle insurance renewals are processed monthly and handle the follow-up for statutory compliance. Maintain records of GPS devices and ensure GPS devices are fully functional with live tracking capabilities. Download and analyze monthly GPS reports for performance tracking and compliance. Manage the purchase of new GPS devices and coordinate installation processes. Create user IDs and passwords for SPM and SPO following GPS installation. Provide training for MHUs on the proper usage of GPS systems. Handle GPS software and SIM renewals annually based on financial year requirements. Mobile Lab Kit Management: Maintain records for all Mobile Lab Kits assigned to MHUs. Oversee the renewal of AMC/CMC contracts for the Mobile Lab Kits as required. Coordinate with vendors for servicing and maintenance of Mobile Lab Kits. Track beneficiary data through the Lab Kit dashboard to ensure proper functionality and reporting. Conduct training sessions for MHU staff on lab testing procedures and beneficiary data entry. Coordination with Departments and Field Teams: Maintain soft and hard copies of MOUs for every MHUs/SHU Project. Update the MHU MIS with MOU details, addendum details, launch dates and budget Coordinate with the state team for the update related to new MHU and closed MHU/SHU Coordinate with finance department for the advance payment and settlement of advance payments related to vehicle insurance renewals and GPS Ensure proper record-keeping and processing of purchase bills for GPS devices and Mobile Lab Kits Assist MHU team in the budget vs expenditure exercise of every MHU Assist MHU team in the M-Sparsh report compilation Requirements Graduate with at least 2-3 years of relevant experience Should be good knowledge of MS excel Should have good coordination experience Preferably with good communication skills I'm interested
Date Opened 09/08/2025 Job Type Full time Industry NGO/Social Services Work Experience 1-3 years City Noida State/Province Uttar Pradesh Country India Zip/Postal Code 201310 Job Description The Helpdesk Manager will oversee the operations of the Helpdesk program at the assigned location, ensuring seamless assistance to elderly patients and their caregivers. The role involves supervising the helpdesk team, building partnerships with stakeholders, managing escalations, and ensuring compliance with organizational policies. The Helpdesk Manager will also focus on operational efficiency, service quality, and program expansion to enhance the overall experience of elderly individuals at healthcare facilities. Key Responsibilities: 1. Operational Management Lead and manage day-to-day operations of the programme , ensuring efficient service delivery. Monitor patient flow and allocate resources to maximize support for elderly individuals. Develop and implement processes to streamline helpdesk functions, including SOP adherence. Ensure all helpdesk personnel meet key performance indicators (KPIs) and deliver exceptional service. 2. Team Leadership Supervise and guide the helpdesk team, ensuring their roles align with program objectives. Conduct regular team meetings to discuss goals, progress, and challenges. Organize and facilitate training sessions to improve staff knowledge and skills in elderly care. Handle recruitment, onboarding, and performance evaluations for helpdesk staff and volunteers. 3. Stakeholder Engagement Build and maintain relationships with key stakeholders, including hospital authorities, government agencies, old age homes, NGOs, and volunteers. Coordinate with the geriatric department and other hospital units to address patient needs effectively. Represent the helpdesk in meetings, seminars, and events, advocating for elderly care. 4. Patient and Case Management Supervise the resolution of elderly patients' issues, including obtaining doctor appointments, medicine procurement, and counseling services. Oversee case management, including the documentation of patient details, follow-up actions, and referrals. Ensure timely response to escalated cases and coordinate with appropriate authorities when needed. 5. Reporting and Documentation Maintain accurate records of helpdesk activities, including patient logs, case studies, and follow-up reports. Prepare monthly and quarterly reports for the National Program Manager, highlighting key achievements, challenges, and recommendations. Monitor data collection and ensure compliance with reporting standards and formats. 6. Volunteer Management Develop and implement strategies for effective volunteer engagement and duty allocation. Conduct orientation sessions for volunteers and evaluate their contributions regularly. 7. Strategic Development and Program Expansion Identify gaps in service delivery and propose actionable strategies for improvement. Explore opportunities to expand the helpdesk program to additional locations or partnerships. Collaborate with the National Program Manager to draft proposals and budgets for program enhancement. 8. Compliance and Quality Assurance Ensure helpdesk operations comply with organizational policies, hospital guidelines, and local regulations. Conduct regular audits to maintain service quality and identify areas for improvement. Requirements Strong leadership and team management capabilities. Excellent communication and interpersonal skills, particularly with elderly patients and healthcare professionals. Knowledge of healthcare systems, geriatric care, and welfare programs. Analytical and problem-solving abilities for handling escalated cases and operational challenges. Ability to multitask, prioritize workloads, and meet deadlines in a dynamic environment. Proficiency in Microsoft Office Suite and experience with MIS systems. Empathy, patience, and a commitment to serving elderly populations. Qualifications & Experience: Master’s degree in Social Work, Healthcare Management, or a related field is preferred. Minimum of 3-5 years of experience in a leadership role within healthcare or social services, with a focus on elderly care. Proven track record in program management, stakeholder coordination, and team supervision. Familiarity with hospital operations, helpdesk management, and public welfare schemes is desirable. I'm interested
Date Opened 09/08/2025 Job Type Full time Industry Charity Work Experience 1-3 years City Qutab Institutional Area, Delhi State/Province Delhi Country India Zip/Postal Code 110016 Job Description Key Responsibilities: Vehicle related Management: Maintain a comprehensive record of all MHUs and ensure statutory compliance is up-to-date. Ensure vehicle insurance renewals are processed monthly and handle the follow-up for statutory compliance. Maintain records of GPS devices and ensure GPS devices are fully functional with live tracking capabilities. Download and analyze monthly GPS reports for performance tracking and compliance. Manage the purchase of new GPS devices and coordinate installation processes. Create user IDs and passwords for SPM and SPO following GPS installation. Provide training for MHUs on the proper usage of GPS systems. Handle GPS software and SIM renewals annually based on financial year requirements. Mobile Lab Kit Management: Maintain records for all Mobile Lab Kits assigned to MHUs. Oversee the renewal of AMC/CMC contracts for the Mobile Lab Kits as required. Coordinate with vendors for servicing and maintenance of Mobile Lab Kits. Track beneficiary data through the Lab Kit dashboard to ensure proper functionality and reporting. Conduct training sessions for MHU staff on lab testing procedures and beneficiary data entry. Coordination with Departments and Field Teams: Maintain soft and hard copies of MOUs for every MHUs/SHU Project. Update the MHU MIS with MOU details, addendum details, launch dates and budget Coordinate with the state team for the update related to new MHU and closed MHU/SHU Coordinate with finance department for the advance payment and settlement of advance payments related to vehicle insurance renewals and GPS Ensure proper record-keeping and processing of purchase bills for GPS devices and Mobile Lab Kits Assist MHU team in the budget vs expenditure exercise of every MHU Assist MHU team in the M-Sparsh report compilation Requirements Graduate with at least 2-3 years of relevant experience Should be good knowledge of MS excel Should have good coordination experience Preferably with good communication skills I'm interested