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Team lead - Benefits Support Multiplier

6.0 - 8.0 years

0 Lacs

pune, maharashtra, india

On-site

Role Summary As the Team Lead/Assistant Manager Global Benefits Support , you will oversee a team of regional Support Specialists and Senior Specialists across APAC, EMEA, and the Americas. You will be responsible for ensuring high-quality, consistent, and scalable customer service across time zones, maintaining operational excellence, and serving as the escalation point for complex benefit-related cases. This role combines people leadership, process improvement, benefits expertise, and cross-functional collaboration. Key Responsibilities Team Management Lead, coach, and support regional team members to ensure consistent performance across all time zones. Set team goals and KPIs (CSAT, SLA a...

Posted 1 week ago

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Multiplier logo
Benefits Operations Manager Multiplier

6.0 - 8.0 years

0 Lacs

pune, maharashtra, india

On-site

Role Summary As the Team Lead/Assistant Manager Global Benefits Support , you will oversee a team of regional Support Specialists and Senior Specialists across APAC, EMEA, and the Americas. You will be responsible for ensuring high-quality, consistent, and scalable customer service across time zones, maintaining operational excellence, and serving as the escalation point for complex benefit-related cases. This role combines people leadership, process improvement, benefits expertise, and cross-functional collaboration. Key Responsibilities Team Management Lead, coach, and support regional team members to ensure consistent performance across all time zones. Set team goals and KPIs (CSAT, SLA a...

Posted 3 weeks ago

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