6 Help Desk Jobs

As a Help Desk Support Specialist, you will leverage your proven working experience to provide top-notch assistance to clients. Your proficiency in English will be instrumental in effectively communicating with customers. Along with a strong knowledge of help desk software, databases, and remote control tools, your client-facing skills will ensure a seamless interaction with users. Your advanced troubleshooting abilities and multi-tasking skills will be essential in addressing various technical issues efficiently. A customer service-oriented approach will guide your interactions to exceed client expectations. Holding a BS degree in Information Technology, Computer Science, or equivalent field will further enhance your qualifications for this role. This position offers flexibility in job types, including full-time, part-time, and opportunities for freshers. With an expected workload of 24 hours per week, you can maintain a healthy work-life balance. Additionally, benefits such as Provident Fund will be provided to support your financial security. The work location for this role is in person, allowing you to engage directly with clients and provide hands-on support.,

Here is the JD for Help Desk position. Location- Delhi, Mumbai Managing Help Desk Queries : Serve as the primary point of contact for all employee help desk inquiries. Ensure all requests are handled in a timely, professional, and efficient manner. Policy and Process Expertise : Maintain a deep understanding of company policies, procedures, and systems to provide accurate guidance and support to employees. Communication and Coordination : Effectively communicate both written and verbal responses to employees, ensuring clarity, understanding, and a positive experience. Troubleshooting & Support : Analyze and address technical or process-related issues employees may encounter, escalating when necessary to the appropriate department. Documentation & Reporting : Track, document, and report common queries or recurring issues, providing insights for process improvements or training needs. Training & Guidance : Provide training or guidance to new employees on common help desk topics and ensure all staff have access to relevant resources. Maintain Help Desk Software : Oversee the management and optimization of the help desk system, ensuring that all requests are logged, categorized, and resolved efficiently. Employee Satisfaction : Ensure that every interaction with employees is positive, fostering a supportive and service-oriented environment. Continuous Improvement : Regularly review and evaluate help desk procedures to identify opportunities for increased efficiency and employee satisfaction. Required Skills & Qualifications: Educational Background : Graduate /Post Graduate degree Experience : At least 1 year of experience in a help desk or customer service role would be preferable. Strong Knowledge : In-depth understanding of organizational policies, procedures, and operations. Ability to adapt quickly to new systems and processes. Communication Skills : Exceptional verbal and written communication skills, with the ability to clearly articulate information to employees at all levels of the organization. Problem-Solving Skills : Strong analytical skills, with the ability to diagnose problems and offer effective solutions. Organizational Skills : Ability to manage multiple inquiries and tasks simultaneously in a fast-paced environment. Tech-Savvy : Comfortable using help desk software, knowledge management systems, and Microsoft Office Suite. Familiarity with ticketing systems is a plus. Customer-Oriented : A positive, approachable, and empathetic attitude when assisting employees Show more Show less

Advocate for adequate, timely and cost-effective services Respond to any issues that occur during the delivery of services Assist clients with living independently in their own homes Schedule appointments for clients, answer phones and track clients’ service records Monitor the services being provided and stay up to date on any services being introduced or discontinued Evaluate the quality of all services and identify areas that need improvements. Need to co-ordinate with the service engineers to Plan & close the customer issues. Need to share the service quotes based on the incident update from the engineers. Job Type: Full-time Pay: ₹17,000.00 - ₹19,000.00 per month Benefits: Health insurance Shift: Day shift Work Days: Monday to Friday Experience: Service coordinator: 1 year (Required) Location: Ekkattuthangal, Chennai, Tamil Nadu (Required) Work Location: In person Expected Start Date: 20/06/2025

Proven working experience in providing Help Desk support Proficiency in English Working knowledge of help desk software, databases and remote control Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation BS degree in Information Technology, Computer Science or equivalent Job Types: Full-time, Part-time, Fresher Pay: ₹18,363.00 - ₹29,570.00 per month Expected hours: 24 per week Benefits: Provident Fund Work Location: In person

Advocate for adequate, timely and cost-effective services Respond to any issues that occur during the delivery of services Assist clients with living independently in their own homes Schedule appointments for clients, answer phones and track clients’ service records Monitor the services being provided and stay up to date on any services being introduced or discontinued Evaluate the quality of all services and identify areas that need improvements. Need to co-ordinate with the service engineers to Plan & close the customer issues. Need to share the service quotes based on the incident update from the engineers. Job Type: Full-time Pay: ₹17,000.00 - ₹19,000.00 per month Benefits: Health insurance Shift: Day shift Work Days: Monday to Friday Experience: Service coordinator: 1 year (Required) Location: Ekkattuthangal, Chennai, Tamil Nadu (Required) Work Location: In person Expected Start Date: 20/06/2025

Proven working experience in providing Help Desk support Proficiency in English Working knowledge of help desk software, databases and remote control Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation BS degree in Information Technology, Computer Science or equivalent Job Types: Full-time, Part-time, Fresher Pay: ₹18,363.00 - ₹29,570.00 per month Expected hours: 24 per week Benefits: Provident Fund Work Location: In person