160 Help Desk Jobs - Page 3

We are seeking a detail-oriented and highly organized Shared Services Associate to support our client's People Operations team by entering, maintaining, and validating employee data in Workday. This role is critical in ensuring data accuracy, compliance, and smooth HR transactions across the business. The ideal candidate is process-driven, thrives in a fast-paced environment, and is committed to delivering high-quality service. Key Responsibilities Enter, update, and maintain employee data in Workday, including personal information,job changes, compensation updates, and organizational assignments. Validate data for completeness and accuracy, ensuring alignment with policies and compliance re...

As a Technical Support Associate, your role involves providing technical assistance to customers by troubleshooting software and hardware issues, responding to support requests, and ensuring high levels of customer satisfaction. You will be responsible for logging activities, coordinating with developers for bug fixes, and supporting users with application usage. **Responsibilities:** - Respond to customer inquiries via phone, email, or chat. - Troubleshoot technical issues and software bugs. - Collaborate with developers to resolve software defects. - Retrieve and analyze logs for error identification and resolution. - Escalate complex issues to senior team members when necessary. - Maintai...

As a Customer Support Agent, you will play a crucial role in ensuring timely assistance and delivering exceptional customer service. Your primary responsibilities will include: - Serving as a support resource for customer inquiries via phone, email, and live chat to enhance customer satisfaction. - Guiding customers through the features and functionalities of our platform. - Documenting all customer interactions and solutions accurately in our CRM system. - Collaborating with internal teams to escalate complex issues and ensure a seamless customer experience. To excel in this role, you must possess the following skills and qualifications: - Proven experience in a customer support or help des...

Job Description Support Team - Job Description Requirements: Proven work experience as a Technical Support Engineer, Customer support experience, Desktop Support Engineer, IT Help Desk Technician or similar role. Hands-on experience with ticketing tools and documentation tools. Ability to diagnose and troubleshoot basic technical issues. Familiarity with desktop applications and help desk software. Excellent communication skills and multitasking / ability to work based on priority. Ability to provide step-by-step technical help, both written and verbal. Taking ownership of customer issues reported and seeing problems through to resolution. Researching, diagnosing, troubleshooting and identif...

Job Description Roles & Responsibility Asst Manager E & M Responsible for overall Facility management operations in the high raise Responsible for building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems. Responsible for the preventive and planned maintenance programme are done on time in such a way to minimize maintenance, repair and replacement cost together with minimizing the risk of building operation. Responsible maintaining all the facility related activity in line with all internal management system, Responsible for annual maintenance tracking and coordination with AMC service provider. Responsible for report genera...

Title and Summary Senior Specialist, Product Management EGS Revenue and Sales Operations-1Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences We believe that our differences ena...

P1,C3,STS Primary : AI Gateway & GitHub Copilot Secondary : -Python scripting and REST APIs offshore Technical Support Analyst AI Gateway & GitHub Copilot Description We are hiring two to three offshore Technical Support Analysts to assist with daily operations of our enterprise AI Gateway and GitHub Copilot tooling. These analysts will support internal developers by addressing access issues, providing technical triage, and maintaining updated documentation. Responsibilities: Monitor tickets and Teams channels; Resolve access and configuration issues; Review use cases; Track provisioning; Maintain documentation; Coordinate with onshore lead. Required Qualifications: 2+ years in support/help ...

This role provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to multiple facets of technology, business, and consulting. As a Managed IT Services Consultant, you will work directly with our highly trained consultants and have access to a large cross-section of client environments that develop your IT career. Many of the job responsibilities required of a Managed IT Services Consultant are directly related to providing superior support for client technology environments. Examples of assignments include: Capturing client requirements Infrastructure operations and managemen...

You will be responsible for performing online & offline demos with clients for software products. You will provide help and technical assistance to customers through incoming and outgoing calls. Your role will involve researching, diagnosing, troubleshooting, and providing solutions to customer issues. You must adhere to standard procedures for escalating unresolved issues to internal teams, and ensure timely closure of all customer concerns. Additionally, you will be required to prepare reports, document knowledge, and contribute to the knowledge base. Qualifications required for this role include knowledge of the software industry and experience in online client support. You should have a ...

Description Job Role :Desktop Support Engineer Qualification : Any Degree Experience : Fresher Passed Out Year : 2017 - 2024 Salary : 2.4LPA - 3.2LPA Work Location : Chennai/ Bengaluru/ Hyderabad Interested Candidate Call Or What's App Subha shri HR - 8122159266 We are seeking a passionate and motivated Desktop Support Engineer to join our team in India. This role is ideal for freshers or entry-level candidates looking to kickstart their careers in IT support. You will be responsible for providing technical assistance to our users, ensuring their desktop systems are running smoothly and efficiently. Responsibilities Provide technical support to end-users for hardware and software issues. Ins...

We are looking for a highly skilled and experienced IT Coordinator to join our team in Delhi/NCR. The ideal candidate will have 1-5 years of experience in the field. Roles and Responsibility Troubleshoot and repair issues related to TCP/IP protocols and LAN/WAN configuration. Provide network management and help desk support to ensure smooth operations. Coordinate with various teams to resolve technical issues and improve efficiency. Develop and implement effective solutions to enhance system performance. Collaborate with cross-functional teams to achieve organizational goals. Analyze and resolve complex technical problems using strong problem-solving skills. Job Requirements Proven experienc...

Primary Responsibilities: Delivery Lead for global delivery team Facilitate and support Agile ceremonies and team collaboration forums Work closely with development team to actively drive the work forward, and remove impediments Partner with Product Owner to ensure a backlog of refined and prioritized work is available for the team Provide support for Agile release preparation and execution Develop and maintain metrics that provide visibility to delivery progress and quality Provide project management support as needed for team deliverables, and activities requiring coordination with other teams Drive increased Agile maturity on team Provide direction and coaching for Agile team as needed Ev...

1. Provide comprehensive user support services for PC and Mac platforms, video conference equipment, printers/copiers, phone systems, and general IT hardware/software. 2. Provide technical support to employees , partners & customers. 3. Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, cloud & hardware. 4. Perform technical evaluations, analysis, and troubleshooting for supported desktop/servers in response to help desk tickets, including failures and full system outages. 5. Maintain asset inventory and collaborate with external suppliers for potential orders/equipment. 6. Set up accounts and ...

Overview Main Objective This role will serve as the global lead for the Operations & Support Services Center of Excellence (CoE) within the Requisition to Pay (R2P) function. This role will drive collaboration across users, suppliers, Sector Procurement and R2P service delivery teams to help execute and enable Pepsis service delivery strategy. This role will manage 5 Global CoE leads under R2P global service delivery team: 1) Compliance & Governance Lead, 2)Reporting & Analytics Lead, 3) User Enablement Lead, 4) Supplier Enablement Lead 5) Content Enablement Lead. Purpose Future State Optimization in driving continuous benefits, focusing on full integration into R2P Design and by acceleratin...

Are you someone who enjoys solving puzzles, debugging complex systems, and diving deep into how things work? Do you thrive in high-stakes environments where your analytical skills and curiosity make a real impact? We’re looking for a z/OS Systems Support Engineer to join our global technical support team. You’ll work with IBM’s enterprise clients to resolve complex issues in IBM z/OS environments, collaborating with development teams and growing into a subject matter expert by developing deep expertise in one or more technical areas within the z/OS operating system. This is a deep technical support role —not a help desk or coding-heavy position — where your ability to think methodically,comm...

We are looking for a skilled HR Help Desk Representative to join our team. The ideal candidate will have 2-5 years of experience in the field. Roles and Responsibility Responds to inquiries about employee benefit programs, including life, health, and disability insurance. Ensures appropriate documentation is prepared for new hire transactions and existing employee changes. May answer questions about benefits-related mailings and communications. Performs research to resolve problems. Applies subject matter knowledge to specific needs or requirements. Proactively adjusts to changing requirements while ensuring work meets time, cost, and quality standards. Job Requirements Minimum 2 years of ex...

Job description Responsibilities: Troubleshoot a variety of technical and non-technical issues that customers experience with their web hosting plans and services. Provide technical support for level-one escalation issues via help desk. Should multitask and meet specific goals set by supervisors and the managers. Qualifications: Diploma,Graduates Post Graduates Skills : Excellent written and verbal communication skills in the English language. Able to speak in Hindi(added advantage) Ability to work well with a team in a fast-paced, constantly changing environment Outstanding customer service skills and a dedication to provide a great customer service Reliable to work in rotational shifts and...

**Job Description** As a Support Specialist 1 - Chat & Email at WebPT, you will be at the forefront of answering questions and providing support to customers using WebPT's software. Your role will involve utilizing your expert knowledge of the software to ensure customers are maximizing the use of WebPT's product offerings. You will be expected to communicate effectively and cater to various learning styles, showcasing your expertise in a customer-centric manner. **Key Responsibilities** - Serve as the primary point of contact for all Members - Provide exceptional customer service and maintain a CSAT score of 90 or above - Respond to inbound live chats and emails promptly and accurately - Ad...

About The Role Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in ...

About The Role Skill required: Procure to Pay - Account Reconciliations Designation: Procure to Pay Operations Analyst Qualifications: BCom Years of Experience: 3 to 5 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embr...

About The Role Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate - Voice Qualifications: Any Graduation Years of Experience: 1 to 3yrs Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in mo...

Looking for a skilled HR Help Desk Representative to join our team. The ideal candidate will have 2 to 7 years of experience in the field. Roles and Responsibility Responds to inquiries about employee benefit programs, including life, health, and disability insurance. Ensures appropriate documentation is prepared for new hire transactions and existing employee changes. May answer questions about benefits-related mailings and communications. Performs research to resolve problems. Applies subject matter knowledge to specific needs or requirements of specific problems. Proactively adjusts to changing requirements while ensuring work complies with relevant professional disciplines. Job Requireme...

Job Responsibilities: Provide assistance and support to users with L1 Type of queries/issues. Provide single Point of Contact (SPOC) for assistance with IT Services under scope. Monitor and respond quickly and effectively to requests received through the IT Helpdesk system. Follow standard help desk procedures. Log IT related (incidents, service requests, events) from users received through phone, mail, or employee self- service. Recording, tracking, and updating incident information in Service Now. Respond to requests for technical assistance in person, via phone or electronically. Route service requests to the appropriate teams. Assist with the onboarding and off boarding of employees. Gen...

About The Role Skill required: Finance Transition Services - Financial Analysis Designation: Finance Transition Svcs Senior Analyst Qualifications: Master of Business Administration Years of Experience: 5 to 8 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving c...

Job Purpose This position is open with Bajaj finserv ltd. Duties and Responsibilities Implement standardized processes and innovative way to manage the IT end user asset management Ensure continuous availability of service in the following key areas: asset delivery in upcoming branches, timely delivery of asset allocation to new joiners as per policy IT Asset procurement, delivery and compliance framework Manage key vendor and team relationships to ensure consistent performance against established service level agreements. Monthly Reporting & Reviews with Service Provider Ensure clear-cut and timely communication to all stake holders. Strictly follow BFL defined policy and framework. Closely...