75 Help Desk Jobs - Page 2

Role Overview: As the IT Service Desk & Asset Management Coordinator, you are responsible for the efficient operation of the IT Service Desk and the effective management of the organization's IT assets. Your role involves providing exceptional technical support to end-users, ensuring timely resolution of IT issues, and maintaining accurate records of IT assets throughout their lifecycle. You will also be tasked with developing and implementing IT asset management strategies, ensuring compliance with software licensing agreements and regulations, and managing vendor relationships. Reporting to the IT Manager, you will support the Core office and School IT Service desk activities. Key Responsi...

Role Overview: As the IT Service Desk & Asset Management Coordinator, you are responsible for the efficient operation of the IT Service Desk and the effective management of the organization's IT assets. Your primary focus will be on providing exceptional technical support to end-users, ensuring timely resolution of IT issues, and maintaining accurate records of IT assets throughout their lifecycle. You will also be involved in developing and implementing IT asset management strategies, ensuring compliance with software licensing agreements and regulations, and managing vendor relationships. Key Responsibilities: - Act as the single point of contact for users seeking IT support - Process inco...

Key Requirements: Total 710 years of experience with 5+ years in Oracle Fusion HCM Minimum 3 full-cycle implementations of Fusion HCM (Core HR, Absences, Workforce Modelling, Help Desk) Strong configuration skills for Core HR, Absences, Benefits, and HR Helpdesk Experience in designing functional flows and Fast Formula logic Proficiency in Historical Data Conversion & Migration Solid grasp of Security processes in Fusion Apps Ability to create quality documentation: Workbooks, ASIS, Design Specs, Test Scenarios, User Manuals, SOPs Hands-on test case design for E2E business processes Experience with UAT coordination Familiar with Cloud upgrades & maintenance Leadership capabilities and abilit...

Job Title: Oracle Fusion HCM Consultant Core HR, Help Desk, Absences, Workforce Modelling Employment Type: Permanent | Full Time Key Requirements: Total 7-10 years of experience with 5+ years in Oracle Fusion HCM Minimum 3 full-cycle implementations of Fusion HCM (Core HR, Absences, Workforce Modelling, Help Desk) Strong configuration skills for Core HR, Absences, Benefits, and HR Helpdesk Experience in designing functional flows and Fast Formula logic Proficiency in Historical Data Conversion & Migration Solid grasp of Security processes in Fusion Apps Ability to create quality documentation: Workbooks, ASIS, Design Specs, Test Scenarios, User Manuals, SOPs Hands-on test case design for E2E...

As an L1 Support Associate at The Economist Group (TEG), you will play a crucial role in supporting Level 1 Technical Services for various TEG Business Units, including Economist Intelligence, Economist Impact, and Economist Newspaper. Your primary responsibilities will include ensuring smooth operations, contributing to continuous service improvement, and working closely with IT, DevOps, Engineering, Product, Project, Support teams, and stakeholders to maintain high service quality and efficiency. - Supporting 24/7/365 monitoring and triage of alerts, incidents, and service requests - Following runbooks for basic troubleshooting and resolution - Managing escalations to L2 as required - Assi...

As a Customer Support Specialist at MyAdvices, you will play a crucial role in delivering top-notch support to our digital marketing clients. Your primary responsibility will be to address client concerns efficiently through various communication channels, ensuring a high level of customer satisfaction. Here is a breakdown of what you can expect in this role: **Role Overview:** You will be part of a dynamic team that strives for excellence and works tirelessly to meet and exceed client expectations. Your ability to multitask, communicate effectively, and provide technical support will be key to your success in this role. **Key Responsibilities:** - Manage and resolve incoming support request...

Description We are seeking a skilled Desktop Support Engineer to join our IT team in India. The successful candidate will be responsible for providing technical support to end-users, maintaining desktop environments, and ensuring efficient operation of IT infrastructure. Responsibilities Provide technical support to end-users for hardware and software issues. Install, configure, and maintain desktop computers, laptops, printers, and other peripherals. Troubleshoot and resolve technical problems related to operating systems, applications, and network connectivity. Assist in the setup and deployment of new equipment and software installations. Maintain an inventory of IT assets and keep record...

Role Overview: As a Senior Manager in Customer Service Transformations, you will lead or participate in the implementation of contact centre solutions across various client organizations. Your role will involve designing and implementing best practices to ensure the successful execution of projects. You should have proven experience in project management methodology and possess strong analytical and problem-solving skills. Additionally, you will function as a "Subject Matter Expert" for Contact Center within the Analytics/AI Practice. Your expertise in Customer service, Contact Center, Service desk, Help desk verticals, statistical modeling, and machine learning will be essential for this ro...

We are looking for a friendly and reliable Customer Support Executive (Freshers Only) to join our team. The role involves helping customers with their queries, providing correct information, and ensuring a smooth service experience. Key Responsibilities: Answer customer calls, emails, and chats. Share accurate details about products and services. Handle customer issues politely and quickly. Maintain proper records of customer interactions. Follow up to ensure customer satisfaction. Coordinate with other teams to resolve problems. Requirements: Minimum Graduate (any stream) . Good communication skills (English, Hindi, Tamil/regional language). Basic computer knowledge (MS Office, Email, CRM)....

JD # Handling Client Query from call, chat & email # Assigning complaints to the concerned person # Monitoring & Providing timely resolution # Coordinating with Team Required Candidate profile # Excellent communication skills # Well organized # Soft spoken & Punctual # Basic idea of digital marketing

You will be responsible for performing online and offline demos with clients for software products. Additionally, you will provide assistance and resolve customers" technical issues through incoming and outgoing calls. It will be your duty to research, diagnose, troubleshoot, and find solutions to address customer problems efficiently. Following standard procedures, you must escalate unresolved issues to the appropriate internal teams. Providing prompt and accurate feedback to customers, ensuring proper recording and closure of all issues, preparing reports accurately and in a timely manner, and documenting knowledge in the form of knowledge base tech notes and articles are also part of your...

The Desktop Support Engineer position based in Vijayawada is a full-time, permanent role requiring a minimum of 1 year of experience. As a Desktop Support Engineer, you will be responsible for designing, organizing, modifying, and supporting the organization's computer systems. Your primary duties will include troubleshooting desktop hardware and software issues, configuring Outlook, and handling any problems related to Local Area Networks (LAN), Wide Area Networks, and Network segments. Additionally, you will be tasked with maintaining operating systems, business applications, security tools, web-servers, email, laptop, and desktop PCs. It will be your responsibility to optimize and lead pr...

Position - IT Support (Help Desk) Exp Fresher Location – Vasanth Nagar, Bangalore Shifts – 24/7 support, Rotational (Day shift and Night Shift) 6 days Working Work From Office Excellent Communication Skill Key Responsibilities: Outbound Calls: Make follow-up calls to customers regarding support tickets Conduct proactive outreach to clients for updates. Escalate unresolved issues to the appropriate internal teams. Email Communication: Draft and send professional emails for ticket updates, customer follow-ups, or issue resolution. Maintain accurate records of email interactions in the CRM or ticketing system. Ticket Support & Logging: Log all customer interactions accurately into the support s...

Being a core part of operations Innovation is one of the secrets to your success as a helpdesk Executive In this role, youll support our account directors through your vast knowledge of data trends and critical information. Likewise, youll see to it that our stakeholders get periodic trainings to ensure that they are constantly up-to-speed with helpdesk tool. Not only that, you will also be involved in periodic calls about the performance matrix with the pan-India client and the FM operations team. On top of these, youll take part in the CIWG competition to present your ideas. You will also set up the FM helpdesk in the new facilities, including the creation of the location in the tool; and,...

What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order If so, then you might just be what were looking for. Reporting to the facility manager, youll provide efficient and cost effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick up timeand that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick up. You...

As a Support Specialist 1 - Chat & Email at WebPT, you will be at the forefront of providing assistance to customers using our software products. Your role will involve leveraging your in-depth knowledge of WebPT's offerings to ensure that customers maximize the benefits of our products. It will be crucial for you to become well-versed in all aspects of WebPT products and effectively communicate your expertise to accommodate various learning styles. At WebPT, we are dedicated to hiring exceptionally talented individuals and equipping them with the necessary tools to excel in their roles. Your responsibilities as a part of our team will include: - Serving as the primary point of contact for a...

Innovatia Technical Services Inc (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services With over 300 professional experts across the globe, we service some of the worldsmost successful Fortune 500 and Fortune 1000 companies, Responsibilities Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process Follow-up/ update ticket for every call to ensure timely closure Call ownership, drive to resolution and communication with customer Perform ...

As a Technical Support specialist, your primary responsibility will be to troubleshoot and resolve issues escalated from the Helpdesk. You will be tasked with incident management by tracking and documenting issues in a ticketing system such as ServiceNow or Jira. In case of complex issues, you will escalate them to higher-level support or specialized teams, ensuring timely resolution and follow-up with users to confirm problem resolution. Additionally, you will monitor system performance to ensure optimal functioning and reliability. You will also be responsible for creating user guides, knowledge base articles, and FAQs to facilitate self-service for common issues, as well as sharing best p...

About the job: Coats is a world leader in thread manufacturing and structural components for apparel and footwear, as well as an innovative pioneer in performance materials. These critical solutions are used to create a wide range of products, including ones that provide safety and protection for people, data, and the environment. Trusted by the world's leading companies to deliver crucial, innovative, and sustainable solutions, we provide value-adding products including apparel, footwear, and specialty threads. With a proud heritage dating back more than 250 years and a spirit of evolution to constantly stay ahead of changing market needs, we have operations across 50 countries with a workf...

Job Title: Oracle Fusion HCM Consultant Core HR, Help Desk, Absences, Workforce Modelling Location: Location : - Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Anywhere in India, Multiple Locations, PAN India Employment Type: Permanent | Full Time Key Requirements: Total 710 years of experience with 5+ years in Oracle Fusion HCM Minimum 3 full-cycle implementations of Fusion HCM (Core HR, Absences, Workforce Modelling, Help Desk) Strong configuration skills for Core HR, Absences, Benefits, and HR Helpdesk Experience in designing functional flows and Fast Formula logic Proficiency in Historical Data Conversion & Migration Solid grasp of Security processes in Fu...

Job Title: Oracle Fusion HCM Consultant Core HR, Help Desk, Absences, Workforce Modelling Key Requirements: Total 7-10 years of experience with 5+ years in Oracle Fusion HCM Minimum 3 full-cycle implementations of Fusion HCM (Core HR, Absences, Workforce Modelling, Help Desk) Strong configuration skills for Core HR, Absences, Benefits, and HR Helpdesk. Experience in designing functional flows and Fast Formula logic. Proficiency in Historical Data Conversion & Migration Solid grasp of Security processes in Fusion Apps Ability to create quality documentation: Workbooks, ASIS, Design Specs, Test Scenarios, User Manuals, SOPs. Hands-on test case design for E2E business processes. Experience with...

We are searching for an experienced and hands-on IT Manager to lead the IT operations at our Chandigarh/Mohali office. As the IT Manager, you will be responsible for overseeing day-to-day IT support, managing infrastructure, leading technology projects, and ensuring data security across the organization. This role demands a combination of technical expertise, leadership, and strategic thinking. The ideal candidate should possess experience in help desk, networking, databases, and cloud systems, with the capability to manage a team and successfully deliver IT projects from initiation to completion. Your key responsibilities will include team leadership and management, IT operations and suppor...

We are having 100+ open positions for a NO1 MNC, located at Gurgaon. SALARY RANGE: 30 K inhand to 45K inhand + Other Allowances & Cab APPLY IMMEDIATELY SHARE WITH FRIENDS & COLLEAGUES Minimum 1 year of Voice / Blended Customer support experience is mandatory. We are hiring for INTERNATIONAL VOICE PROCESSES. Looking for candidates with Excellent Communication skills Both Side Cabs Available, Sat & Sun are fixed off Easy 1 Day Interview Process. CALL US IMMEDIATELY FOR MORE DETAILS ------------------------------------------------- Senior HR Ankita - 8077879468 ( Share your RESUME on WhatsApp) Email: ankibisht12345@gmail.com NO CHARGES TOUCH CONSULTANTS

Key Responsibilities: Technical Support: Respond to user inquiries, diagnose and resolve hardware, software, and network problems, including desktops, laptops, printers, mobile devices, and other IT peripherals. Help Desk Support: Receive and respond to user help desk requests via phone, email, or ticketing systems. Prioritize and manage multiple issues, ensuring timely resolution and excellent customer service. System Installation & Configuration: Set up new computer systems, install operating systems, software applications, and hardware components. Ensure systems are properly configured and optimized. User Training & Guidance: Educate end-users on basic computer operations, software usage,...

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients" critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world's top innovators across industries, from mid-market players to large enterprises. Its diverse team of...