6 Helix Itsm Jobs

SIAM IM Expected: ITIL Certified, Helix ITSM tool hands on and Good to Have Telecom Industry Experience. Sanity checks on overall INCs across the program to make sure IM process is being adhered. Incidents are being taken care/updated/resolution details updated on timely basis. Provide leadership and direction during incidents, maintaining an overall incident perspective and ensure the Incident Management processes are followed. Deliver results and achieve SLA/KPI performance by focusing on effective cross functional team working Coordinate/facilitate the communication process as well as the escalation process during the course of a high priority incident. Proactively monitor incident resolu...

As an Assistant Vice President (AVP) in Service Management, you will be a crucial part of the 24 x 7 technology service management operation unit of the Bank. Your main focus will be on ensuring service availability and providing uninterrupted Technology Services to both Staff and Customers through the implementation of ITIL process governance. Your role will involve leading service improvements and driving automation initiatives with the ultimate goal of delivering a world-class customer and employee experience. You will be responsible for owning the Service Management platform and ensuring error-free operations that are in alignment with business needs and ITIL best practices. This leaders...

BMC is looking for an innovative customer champions to join our unique and enthusiastic Technical Support Team helping businesses across the globe to run and reinvent. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. You will be escalating issues and works directly with Research and Development to resolve complex support problems. You will be using professional concepts and company policies and procedures to solve a wide range of difficult problems in im...

Job Responsibilities: Provide technical support and issue resolution for BMC Helix ITSM suite (including Incident, Change, Problem, Asset, and Knowledge Management). Troubleshoot and resolve Helix ITSM-related issues including performance, integration, access, and workflow issues. Monitor and maintain system performance, ensuring minimal downtime and optimal operation. Collaborate with internal teams and third-party vendors to resolve complex issues. Act as the first point of contact for Helix ITSM support tickets and ensure timely resolution as per SLAs. Perform root cause analysis of recurring issues and suggest preventive measures. Document technical issues and solutions for future refere...

You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. You will be escalating issues and works directly with Research and Development to resolve complex support problems. You will be using professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways and exercising systematic proficiency in some specialized skills which display depth and breadth within a single BMC application OR several BMC applications/technologies. You will be troubleshooting intermediate to advanced problem...

What is expected As a Senior Enablement Manager within the Global Ecosystem Sales (GES) Organization, strategize and take ownership of all enablement activities at SIs. Be a part of a strategic program that enables growth in business through developing a community of BMC-accredited and certified professionals within key Global Outsourcers System Integrators (GOSI) VAR partner accounts of BMC. Engage with different individuals within partner organizations and internal teams like Presales, Education, COE, RD, and Support to offer proactive, prescriptive enablement plans to GOSI VAR partners Key Responsibilities Create and Execute the Partner Readiness Program for WW GOSI VAR Partners. Engage r...