HeliosCore AI - C10 Technologies

Job Description: Horizon and vSphere Support Specialist Position Overview: We are seeking a skilled Horizon and vSphere Support Specialist to join our team. The ideal candidate will be responsible for monitoring, managing, and maintaining our Horizon and vSphere environments, ensuring infrastructure availability and performance. This role requires expertise in Horizon, vSphere, and Cohesity backup solutions. Key Responsibilities: Monitor and manage Horizon and vSphere environments to ensure infrastructure availability and performance. Perform triage, ticket creation, basic troubleshooting, and remediation efforts for infrastructure-related issues. Collaborate with senior engineers and OEMs for advanced troubleshooting and ticket escalation. Conduct health checks, moderate remediation capabilities, and proactive maintenance tasks. Assist with firmware upgrades, patch management, and other maintenance activities as needed. Provide weekend and after-hours coverage to ensure continuous infrastructure support. Utilize tools like App Manager for critical service monitoring and health checks. Support Cohesity backup solutions and storage management. Required Skills: Strong experience with Horizon and vSphere environments. Familiarity with Cohesity backup solutions. Ability to perform basic troubleshooting and remediation efforts. Experience with monitoring tools and proactive maintenance. Excellent communication and collaboration skills. Ability to work independently and as part of a team. Preferred Skills: Experience with Pure Flash Arrays for storage management. Familiarity with FSLogix for user profile management. Location: Hyderabad Application Process: Interested candidates should submit their resume and cover letter detailing their relevant experience and skills.