Process Associate- Voice+ claims Genpact

2.0 - 6.0 years

0 Lacs

haryana

On-site

Genpact is a global professional services and solutions firm committed to delivering outcomes that shape the future. With a workforce of over 125,000 individuals spread across 30+ countries, we are fueled by curiosity, entrepreneurial agility, and a dedication to creating lasting value for our clients. Our purpose, the relentless pursuit of a world that works better for people, drives us to serve and transform leading enterprises, including the Fortune Global 500, leveraging our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Process Associate/Process Developer (Voice + Claims) within our organization. As part of this role, your responsibilities will include transaction processing, making outreach calls to insured/providers/facilities as per standard work & SOP, prioritizing transactions to meet SLAs, comprehending and responding to customer inquiries, identifying and resolving problems, and supporting team tasks as required. You will also be expected to accurately interpret information from various sources, maintain quality standards, interact professionally with stakeholders, handle own work processes, and assist in maintaining key records for reference and audit purposes. To be considered for this role, you should possess a graduation degree in any stream except B.Tech and Technical Graduation & Law. Essential skills for this position include proven experience in international calling, familiarity with health/disability insurance, understanding of HIPAA (PHI/PII), excellent English communication (both written & verbal), proactive communication, high analytical skills, and the ability to work under pressure while maintaining a positive attitude and providing outstanding customer service. Additionally, basic computer knowledge, typing speed of 40 words/minute, insurance knowledge, experience in direct calling to insured/providers/facilities, and calling skills with TX >70 are required. If you are someone who displays energy and passion in approaching tasks, can work under pressure, meet deadlines, and maintain a customer service focus, we encourage you to apply for this role. The position is based in India-Gurugram and is a full-time opportunity. The ideal candidate should have a bachelor's degree or equivalent education level. The job posting date is October 8, 2024, and the unposting date is November 7, 2024. Join us at Genpact and be part of a dynamic team dedicated to driving innovation and excellence in professional services and solutions.,

Posted 1 month ago

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Process Associate-Voice + Claims Genpact Deutschland

2.0 - 6.0 years

0 Lacs

haryana

On-site

As a Process Associate/Process Developer for Genpact, you will be responsible for transaction processing and making reach out calls to Insured/provider/facility in accordance with standard work & SOP. Your role involves prioritizing transactions based on detailed guidelines to meet SLA requirements, planning and organizing tasks to achieve objectives, and comprehending and responding to customer inquiries by identifying, researching, and resolving issues. Additionally, you will be expected to assist with or perform other team tasks as needed, accurately interpret and compile information from various sources and systems, ensure turnaround time and quality meet company service standards, interact with Onshore/Offshore teams and customers professionally via email and calls, manage your work in process, and support team efforts to achieve individual and team goals. To qualify for this role, you should have a graduation degree in any stream except B.Tech and Technical Graduation & Law. Essential skills include proven experience in international calling, preferably in health/disability insurance, understanding of HIPAA regulations, excellent English communication skills (both written and verbal), proactive communication, high analytical skills, energy, and passion in approaching tasks, ability to work under pressure, meet deadlines, and provide outstanding customer service. You should be ready to work flexible hours, have the ability to independently engage with internal and external customers, possess basic computer knowledge, with a typing speed of 40 words per minute, and have insurance knowledge. Experience in direct calling to Insured/providers/facility and calling skills with TX >70 are desirable for this position. This is a full-time role based in Gurugram, India, requiring a Bachelor's or equivalent degree. If you are someone who thrives in a fast-paced environment, enjoys customer interaction, and possesses the skills mentioned above, we encourage you to apply for this position and be a part of our dynamic team at Genpact.,

Posted 2 months ago

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