Process Associate-Voice + Claims Genpact Deutschland

2.0 - 6.0 years

0 Lacs

haryana

On-site

As a Process Associate/Process Developer for Genpact, you will be responsible for transaction processing and making reach out calls to Insured/provider/facility in accordance with standard work & SOP. Your role involves prioritizing transactions based on detailed guidelines to meet SLA requirements, planning and organizing tasks to achieve objectives, and comprehending and responding to customer inquiries by identifying, researching, and resolving issues. Additionally, you will be expected to assist with or perform other team tasks as needed, accurately interpret and compile information from various sources and systems, ensure turnaround time and quality meet company service standards, interact with Onshore/Offshore teams and customers professionally via email and calls, manage your work in process, and support team efforts to achieve individual and team goals. To qualify for this role, you should have a graduation degree in any stream except B.Tech and Technical Graduation & Law. Essential skills include proven experience in international calling, preferably in health/disability insurance, understanding of HIPAA regulations, excellent English communication skills (both written and verbal), proactive communication, high analytical skills, energy, and passion in approaching tasks, ability to work under pressure, meet deadlines, and provide outstanding customer service. You should be ready to work flexible hours, have the ability to independently engage with internal and external customers, possess basic computer knowledge, with a typing speed of 40 words per minute, and have insurance knowledge. Experience in direct calling to Insured/providers/facility and calling skills with TX >70 are desirable for this position. This is a full-time role based in Gurugram, India, requiring a Bachelor's or equivalent degree. If you are someone who thrives in a fast-paced environment, enjoys customer interaction, and possesses the skills mentioned above, we encourage you to apply for this position and be a part of our dynamic team at Genpact.,

Posted 1 week ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.