Drive sales and achieve store targets. Ensure high standards of customer service and resolve customer complaints. Make quick and effective decisions when dealing with customer issues or complaints. Build and maintain relationships with customers. Use sales trend data to predict future demand for products, helping to ensure optimal stock levels. Implement promotions and marketing strategies to boost sales. Inventory Management and records maintenance; inventory analysis for informed business decisions Ensure smooth daily store operations. Maintain store cleanliness and visual merchandising standards. Monitor and manage cash, store expenses and budgets. Monitor market trends and competitor activity. Provide insights and recommendations for improving store performance. Maintain MIS and metrices as per the business requirement. Lead, develop and engage staff to achieve business goals.
Oversee the entire Retail Operations of the designated region or area. Spearheading the overall operations of the Store in the region. Inventory tracking as per sales contribution, MBQ, New Retail space recommendations of potential business Area. Managing activities related to visual merchandising and customer service. Managing the merchandise along with material replenishment, Be the custodian of the SOPs Budgeting the expenses (cost rationalization) Preparing the excess stock liquidation plan along with goods returns control. Tracking the top selling articles & handling discrepancies at store level. Accountable for inventory management, people management and monitoring the business growth. Taking initiatives for increasing the other incomes of the store. Handling the shrinkage and pilferage control activities.