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0.0 - 3.0 years
0 - 3 Lacs
Chandrapur, Gadchiroli, Wardha
Work from Office
Roles and Responsibilities Build strong relationships with customers in rural areas to drive business growth. Identify opportunities for cross-selling and upselling various financial products. Develop and execute strategies to increase rural finance penetration through microfinance products like JLGs (Joint Liability Groups) and MFI (Microfinance Institution). Manage branch operations, including sales, customer service Desired Candidate Profile 0-3 years of experience in banking or microfinance industry. Excellent communication skills with ability to work effectively in a fast-paced environment. Kindly contact Through Whatsapp : Mr. Sandeep Lanjewar (HR) - 9072604555
Posted 1 week ago
3.0 - 8.0 years
3 - 6 Lacs
Madurai, Tiruchirapalli, Coimbatore
Work from Office
Urgently need Branch Manager, Equity Dealer, RM and BSE in a large stock market company Location Trichy, Coimbatore, and Madurai For Equity dealer, BSE and RM ,Experience min 1 year required, CTC 2lpa to 4 lpa For BM exp min 5 yrs, CTC - 3 to 6.5lpa Required Candidate profile Responsibilities – For BM , Managing Branch as a Profit Center by revenue generation. - For Dealer , Sale purchase on behalf of client - For RM - acquire clients and SIP Contact QRN on 9869504403
Posted 2 weeks ago
7.0 - 12.0 years
5 - 8 Lacs
Tiruchirapalli
Work from Office
Role & responsibilities Portfolio quality management - through superior underwriting, working closely with collections Cost management managing all branch operating costs including cost of acquisition, operations etc. People management Motivating team, handling HR & administration function of the branch Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues Preferred candidate profile
Posted 2 weeks ago
8.0 - 13.0 years
9 - 17 Lacs
Kota, Banswara
Work from Office
Role & responsibilities Branch Management Preferred candidate profile 5-10 years as RBB Branch Manager
Posted 2 weeks ago
8.0 - 13.0 years
11 - 21 Lacs
Thane, Navi Mumbai, Mumbai (All Areas)
Work from Office
Activity Sheet: Branch Manager Business Group: Retail and Consumer Banking Group Objective: Execute and monitor overall administration and efficient daily operations of a full service branch office; including operations, lending, product sales, customer service, security and safety in accordance with the Bank's objectives. Principal Accountabilities Sales & Business Development: Achievement of incremental number and value targets for Liabilities (CA, SA, FD); Assets (Home, Auto & other assets) and Fee Products (MF, LI, GI, Gold & other fee products) Prepare and monitor Sales plan for the branch Build a healthy asset and liability book. Increase market share in the catchment area (3 to 5 kms radius) Major Activities Sales & Business Development: Sales Planning : Prepare and track product wise - liabilities, assets & fee AOP for the full financial year. Commerce and catchment mapping Prepare and review monthly activity calendar of outbound activities of BSM / JO Roll out MOP for outbound and inbound sales on 1st of every month followed by weekly and monthly reviews. Review all employees in branch quarterly. Review productivity of BSMs / BOMs/ JOs on a weekly basis. Review and handhold BOMs & BSMs on a daily basis and Sales Officers (JOs) on a weekly basis. Conduct Daily Morning Huddles to discuss daily plan and agenda for employees. Ensure proper on-boarding of all new customers acquired. Sale of 3 products per customer within 90 days of account opening. Track inflow outflow reports, account closures, FD renewals, FD closures, overdue FD, locker occupancy, Sales and thus daily business generation Maintain quality of customer acquisition through sourcing mix and on-boarding process. Monitoring DSRs on a regular basis. Lead management proper assignment and closure of leads. Tapping markets or customer segments within the catchment of the branch, which are hitherto untapped, to increase the GL Base of the branch. Principal Accountabilities Customer Service : Manage Key Branch Relationships Ensure Wait Time within permissible limits as per segmental service approach Achievement of branch Customer Service Scores target Nil Critical Requests at branch Nil Escalations at branch and complaint handling Major Activities Customer Service: Make 10 customer visits every week (Top 20% of profitable customers of branch) to maintain and enhance the relationships. Scrutinize all service requests and AOFs being sent to RPC to ensure NIL rejections. Conduct customer engagement program - every month. Lobby Management to be done daily during peak hours. Prepare staff roister, leave calendar and maker-checker seating arrangement Inculcating first contact resolution and adherence to customer service mantras by employees at branch Resolve customer queries through internal escalation matrix for enhanced service experience for customers Implement usage of Product Database among employees for instant resolution of customers queries Principal Accountabilities Compliance & Risk Management : Ensure operations, risk control and process adherence at branches Branch Audit scores Fraud prevention Ops risk monitoring RBI audits, inspections and incognito visits Major Activities Compliance & Risk Management Ensuring operations and Risk control at branches in line with internal and regulatory guidelines as per Operations Manual and e-circulars issued from time to time Checking, authorizing and verification of various reports Irregularity report Daily Exception report Daily TOD reports Daily Pending IBRs to be responded Daily Second level verification of Mitra Committee Report- Daily Format F (Expenditure) Monthly CAT 14 & CAT 15- TOD & Cheque Purchase- Fortnightly Submission of Comp 1 Monthly Charge Taking Certificate - as and when required Updation, maintenance and periodic checking of important registers Fake notes register Branch book Complaints register/ book Visitor book Maintenance of keys of Customer complaint box One set of premises keys Fake note box Lockers Physical verification of various security items Surprise physical verification of cash, foreign currency, keys, gold coins, jewel loan packets and welcome kits Monthly Physical verification of original and duplicate keys Quarterly Physical verification of locker master keys and vacant locker keys Quarterly Checks to be done in respect of asset servicing Non DRO branches- unreconciled open items as per data received from COPS-Repayment team Ensuring that at least one authorized signatory available in the branch for signing NOC Account sourcing authorizing the KYC documents by checking the genuineness of the customers at the time of account opening Monitoring outstanding long pending entries in office accounts Checking all outstanding EDD cases (money laundering) Clearing his/ her tray for all pending approvals Closure of Key Audit Findings from IAD audits and observations of RRM visits Quarterly compliance to audit requirements Proper handling and reporting of RBI, and other regulatory audits at branches Creating awareness among employees on fraud prevention, password protection and branch security Principal Accountabilities Branch Profitability : Growth in NII ( Net Interest Income) for branch Growth in Asset business through branches Increase Fee Income Ensure Opex optimization Manage cost of cash holding at branch Major Activities Branch Profitability : Enhance for CASA and Time Deposits through service led Sales at branches Monitor daily inflow and outflow reports, GL reports and Day Book reports Incremental growth in, home loans and auto loans sourcing at applicable locations Activate specialized desks depending upon the catchment to generate fee income Ensure optimal cash holdings at branch so as to reduce idle cash lying at branch Increase in third party product penetration to enhance fee income opportunity Principal Accountabilities Brand Administration : Adhere to standardized Brand guidelines - inside the branch and outside the branch Branch upkeep and maintenance spic & span Availability of necessary infrastructure in branch Major Activities Brand Administration : Monitor external appearance of the branch fascia, directional signage, entrance, parking area Review in Branch Look & Feel lobby area, merchandising calendar for posters, seating arrangement etc on a daily basis Proper ATM upkeep, notice board and posters Ensure proper functioning of all branch equipments PC, Printers, Xerox Machines, scanners, AC, DQM, CDM etc All employees to be dressed well. Ensure adherence guidelines at all workstations, storage area and common area Principal Accountabilities Capability Building & Manpower Management : Team Building Training and Development Manpower Planning Major Activities Capability Building & Manpower Management : Mentor / ensure mentoring of new joinees for first three months. Job rotation for all employees once in six months Briefing all employees on their role and expectations from them Give structured feedback to employees on a regular basis Conducting Saturday Workshops and in house training programs Certification of employees on AMFI, IRDA and mandated E-Test and E-Learning by all employees in branch Other Responsibilities Implement centrally-originated projects on customer service, automation, processes and compliance in the branch Monitor specialized desks at branches Follow up on legal cases pertaining to branch Business continuity planning for the branch Contribute to employee morale and plug employee turnover Performance IndicatorMeasure Retail P&L Net interest IncomePercentage achievement against targetFee IncomePercentage achievement against target. We may need to include cross sell somewhere GL Size of branches Current Accounts Number of accounts Incremental growth in balance Average balance of account (Quality of account) Savings Accounts Number of accounts Incremental growth in balance Average balance of account (Quality of account) what about salary accounts. Term Deposits Retail penetration of deposits sourced Incremental growth in deposits Asset Targets (Specific to region being handled) Home Loans % disbursement achievement against target. Please include loans against collateral Auto Loans % disbursement achievement against target Personal Loans % disbursement achievement against target Overall Branch Health Customer ServiceBranch customer service scoresComplianceIAD Audit Scores and fraud prevention scores
Posted 2 weeks ago
3.0 - 7.0 years
3 - 5 Lacs
Chandrapur, Ballarpur, Nagpur
Work from Office
A Branch Manager is an employee who oversees the operations of a Branch Office of a Bank. The Branch Manager's responsibilities include managing resources and staff, developing and attaining sales goals, customer service, and growing the revenues.
Posted 2 weeks ago
4.0 - 9.0 years
2 - 5 Lacs
Ernakulam, Kottayam
Work from Office
Qualifications : Graduation Minimum: 5 years of experience in NBFC operations Out of the total, at least 1 year should be in a Branch Manager role All Kerala Openings Gender: - Male or Female
Posted 2 weeks ago
7.0 - 12.0 years
9 - 19 Lacs
Gandhinagar, Rajkot, Ankleshwar
Work from Office
The Branch Head is responsible for managing the day-to-day operations of the bank branch. This includes leading a team of banking professionals, managing customer relationships, ensuring compliance with banking regulations, achieving branch sales targets, and contributing to the overall success of the bank. The Branch Head is also responsible for managing financial activities, operational risks, and providing excellent customer service. Branch Operations Management : Supervise and manage day-to-day branch operations, ensuring smooth functioning. Implement and monitor operational policies and procedures to ensure compliance with banking regulations. Ensure adherence to security protocols and safeguard branch assets. Sales and Business Development : Drive sales and marketing initiatives to achieve branch revenue targets and business goals. Identify new business opportunities and promote the banks products and services to existing and potential customers. Analyze customer needs and recommend appropriate financial products and services. Customer Relationship Management : Build and maintain strong relationships with customers, resolving issues and ensuring a high level of satisfaction. Handle complex customer queries and ensure timely resolution of complaints. Promote and maintain customer loyalty by delivering high-quality customer service. Team Leadership : Lead, motivate, and manage the branch staff to ensure a high level of performance and teamwork. Train, mentor, and develop branch personnel to enhance their skills and capabilities. Monitor and assess the performance of branch staff, conducting regular appraisals and providing feedback. Financial Management : Oversee branch budgets, financial performance, and operational costs. Manage cash flow and ensure the proper handling of financial transactions. Monitor daily cash balances, deposits, and withdrawals to maintain a secure financial environment.
Posted 2 weeks ago
7.0 - 12.0 years
10 - 20 Lacs
Mumbai, Navi Mumbai, Mumbai (All Areas)
Work from Office
Managing Sales Operations and overall functioning of the branch. Cost Management and Cost-effectiveness at the branch to ensure profitability, also ensure that the branch adheres to the Know Your Customer (KYC) and Anti Money Laundering (AML).
Posted 2 weeks ago
5.0 - 10.0 years
9 - 12 Lacs
Hyderabad
Work from Office
Role & Responsibilities Establish performance metrics and conduct regular performance evaluations, providing coaching and training to enhance the team sales skills. Continuously improve the sales process, identifying areas for enhancement, and implementing streamlined approaches for greater efficiency. Oversee the management of customer relationships, ensuring a high level of customer satisfaction and retention. Maximizing the conversion of leads into enrollments. Work closely with the marketing team to plan and execute local marketing campaigns and promotional activities to boost brand visibility and sales. Generate regular reports on sales performance, enrollment data, and other key metrics. providing insights to senior management for strategic decision-making. Ensure adherence to company policies, quality standards, and regulatory requirements within the center sales operations. Mentor and teach the content to ensure that the learners are interview ready.
Posted 2 weeks ago
6.0 - 11.0 years
4 - 7 Lacs
Sitarganj, Bareilly, Pilibhit
Work from Office
Job Location : Bareily DD Puram,Pilibhit,Sitarganj,Haldwani,Hathras,Kankerkhera Required Candidate profile :- # Minimum 6 years of experience in Banks or any Finance companies (Not from Insurance sector). # Currently working in a managerial grade. # Age must be above 31 years. # Male & Female candidates are both eligible. * Job description :- Achieving the allotted branch target. Acquiring new customers and addressing all product inquiries through branch walk-ins, sales activities, marketing promotions, etc. Regular follow-up for interest collection and NPA reduction. Responsible for regular branch operations including KYC process, gold appraisal, strong room operations, gold packet preparation, closures and renewals. Cross-selling all products and increasing branch walk-ins. Ensuring error-free audit reports and proper compliance at the branch. Maintaining punctuality, discipline and a high level of morality in line with the ethics & values of the company. Cost control. Other duties as instructed by higher authority. * Perks and Benefits Perks and Benefits :- Fixed 38K PM Salary + Business Incentives + Contest Prize Money + Bonus + Others Rewards * Interested candidates can mail Updated CV to amit.bahuguna@muthootgroup.com
Posted 2 weeks ago
5.0 - 10.0 years
10 - 20 Lacs
Mumbai, Pune, Ahmedabad
Work from Office
Role & responsibilities Set and achieve high performance targets for Current Accounts & Saving Accounts (CASA) both in terms of nos. and also in terms of value through Sales Manager & team of Sales Officers and Business Correspondent Manager & network of Customer Service Points. Set and achieve high performance targets for sales of third party products like Insurance, Mutual Funds, etc. through Sales Manager and team of Sales Officers and Business Correspondent Manager & network of Customer Service Points. Set and achieve high performance targets for high value customers like high net worth individuals, government departments, societies, trusts, salary accounts, etc. through Relationship Manager. Provide high quality service to existing & new customers who walk-in to the Branch through Branch Operations Manager and team of Customer Service Officers. Actively generate & pass-on leads for cross-sell products like Gold Loan, Two-Wheeler loan, Car Loan, Home Loan, etc. sourced through the entire Branch team and network of Customer Service Points. Ensure 100% compliance to Policies & Processes and all regulatory matters of RBI and other statutory bodies. Recruit, onboard, mentor, review, train & develop and retain Branch Staff. Prepare MIS & other reports and necessary corrective and preventive action. Manage productivity and overall morale of branch team members. Liaising with CPCL, marketing team and other verticals for timely account opening, service enhancements and sales initiatives.
Posted 2 weeks ago
6.0 - 11.0 years
4 - 7 Lacs
Balurghat, Raiganj, Malda
Work from Office
The Muthoot Finance Ltd. is inviting the smart, dynamic experienced candidates for the below detailed position Post : BRANCH HEAD Designation : ABM Job Location : MALDA, PATIRAM & RAIGANJ * Required Candidate profile :- # Minimum 6 years of experience in Banks or any Finance companies (Not from Insurance sector). # Currently working in a managerial grade. # Age must be above 31 years. # Male & Female candidates are both eligible. * Job description :- Achieving the allotted branch target. Acquiring new customers and addressing all product inquiries through branch walk-ins, sales activities, marketing promotions, etc. Regular follow-up for interest collection and NPA reduction. Responsible for regular branch operations including KYC process, gold appraisal, strong room operations, gold packet preparation, closures and renewals. Cross-selling all products and increasing branch walk-ins. Ensuring error-free audit reports and proper compliance at the branch. Maintaining punctuality, discipline and a high level of morality in line with the ethics & values of the company. Cost control. Other duties as instructed by higher authority. * Perks and Benefits Perks and Benefits :- Fixed 36K PM Salary + Business Incentives + Contest Prize Money + Bonus + Others Rewards * Interested candidates can mail Updated CV to hrsgr@muthootgroup.com OR Call @ 8129697831
Posted 2 weeks ago
13.0 - 15.0 years
6 - 12 Lacs
Surat
Work from Office
Role & responsibilities Lead and manage the entire maintenance department, including mechanical, electrical, and utility maintenance teams. Plan, schedule and oversee preventive and corrective maintenance of machinery including weaving,dyeing, finishing, cutting, stitching, and packaging units. Ensure all machines and utility equipment are in optimal working condition. Minimize downtime through effective planning, monitoring, and quick troubleshooting of breakdowns. Manage spare parts inventory and procurement to avoid operational disruptions. Ensure adherence to safety, health, and environmental regulations. Collaborate with production and quality departments to align maintenance activities with production schedules. Lead root cause analysis (RCA) of recurring mechanical/electrical failures and implement long-term corrective actions. Develop maintenance KPIs, prepare reports, and recommend cost-effective improvements. Train and mentor junior engineers and technicians. Liaise with external vendors, service providers, and equipment manufacturers for maintenance support and upgrades. Preferred candidate profile: Minimum 15 years of experience in industrial maintenance, preferably in textile, weaving manufacturing plants. Bachelors degree in Electrical Engineering (preferred); degrees in Mechanical or Industrial Engineering may be considered with relevant experience. Proven leadership and team management skills. In-depth knowledge of textile production machinery and related systems. Excellent problem-solving and decision-making capabilities. Strong understanding of preventive and predictive maintenance practices. Familiarity with industrial safety protocols and compliance requirements
Posted 2 weeks ago
6.0 - 11.0 years
5 - 9 Lacs
Guwahati, Tinsukia, Bongaigaon
Work from Office
Note: Candidate must have Agency Channel - Life Insurance experience with Team handling Roles and Responsibilities Manage a team of agents to achieve sales targets and grow the agency channel. Develop and implement strategies for business growth, including recruitment, training, and development of agents. Oversee branch operations, ensuring efficient management of resources and compliance with regulatory requirements. Foster strong relationships with clients through effective communication and problem-solving skills. Analyze market trends and competitor activity to identify opportunities for expansion. Preferred candidate profile 9-14 years of experience in life insurance industry with expertise in agency channel management. Proven track record of achieving sales targets and growing an agency network. Strong leadership & team handling skills with ability to motivate teams towards common goals. Excellent communication, interpersonal, and negotiation skills for building client relationships. For More Details :: Jay P - Team Lead / Mob : 6353131340
Posted 2 weeks ago
2.0 - 7.0 years
3 - 6 Lacs
Ambalappuzha
Work from Office
• In charge of the entire branch sales, operations and administration • Responsible for revenue generation and profitability of the branch. • Ensure branch achieve the targets, motivate and guide the team. U MIND CONSULTING PH -9388385104
Posted 2 weeks ago
6.0 - 11.0 years
6 - 16 Lacs
Kochi, Ludhiana, Kannur
Work from Office
We are hiring for one of leading Life Insurance company for Branch manager profile in Agency channel. Experienced candidates into Life Insurance Sales with On role Team handeling experience can share updated resume.
Posted 2 weeks ago
5.0 - 8.0 years
6 - 12 Lacs
Kottayam, Palakkad, Thrissur
Work from Office
Lead and manage a team of ADMs to drive life insurance sales. Ensure branch operations run smoothly while adhering to company policies. Requires 4-6 years of life insurance experience. Proven expertise in team management.
Posted 2 weeks ago
3.0 - 8.0 years
4 - 8 Lacs
Noida
Work from Office
We have opening in below location: Hiring Location : Noida (UP) No. Of. Position : 1 Please share your CV to HR- neha.shah@suryodaybank.com shubham.shhrivastva@suryodaybank.com Job Role: Assistant Branch manager, Branch Operation Manager Role & responsibilities. 1. Ensure overall branch profitability and performance against defined financial metrics in the branch scorecard. 2. Ensure proper distribution of functional responsibilities with clear allocation of authority to Branch Operations Executive, Officers and Teller staff keeping in view their abilities, performance and past experience, work load etc. 3. Manage Public Relations & liaison with authorities for day to day branch working and reporting. 4. Oversee maintenance of overall branch ambience as per Head Office/ Zonal Office guidelines. 5. Ensure that Suryoday Banks policies, guidelines as well as systems & procedures are followed at the Branch. 6. Monitor, control & minimize all types of expenses in the Branch such as telephone, consumption of stationery, computer consumables, electricity and other overheads without sacrificing quality. Required Candidate Profile: Candidate with 3+ Years of experience in BFSI Applicable for both Male/Female candidates Must be minimum graduate Most Preferrable Immediate Joiners / 60 days notice period.
Posted 2 weeks ago
5.0 - 10.0 years
4 - 8 Lacs
Gadag, Chennai, Bengaluru
Work from Office
Opening for Branch Manager in Stock Market Company Location-Bangalore, Chennai, Hubli, Margoa, Gadag Experience 4.5 years and above in stock market CTC 4.5 to 8 laks NISM or Senior Dealers ,or senior RM will be preferred Role: Branch Manager Required Candidate profile Responsibilities – Managing Branch as a Profit Center by revenue generation. Managing the team of relationship managers, dealers and ensure the issues of staff are resolved Contact QRN on 9869504403
Posted 2 weeks ago
2.0 - 5.0 years
3 - 4 Lacs
Kollam
Work from Office
Responsibilities: * Lead branch operations & team * Manage sales performance & customer satisfaction * Ensure compliance with policies & procedures * Collaborate with HQ on strategic initiatives
Posted 2 weeks ago
7.0 - 12.0 years
5 - 10 Lacs
Telangana
Work from Office
Company Description Heritage Foods Ltd. is one of India's largest and most reputed FMCG companies, founded by Mr. Nara Chandrababu Naidu in 1992, with two business divisions-Dairy and Renewable Energy under its flagship Company Heritage Foods Limited. The company has a market presence in Andhra Pradesh, Telangana, Karnataka, Kerala, Tamil Nadu, Maharashtra, Odisha, NCR Delhi, Haryana, Rajasthan, Punjab, and Uttarakhand. Position Overview: Hiring for Branch Incharge (Dairy Products) General Trade @ Heritage Foods Ltd. vacancy Locations - 1. Warangal (HQ), 2. Mahabubnagar (HQ), 3. Nalgonda/ Narketpally (HQ), 4. Sangareddy (HQ), 5. Nizamabad (HQ) || Telangana upcountry Branch Incharge / Manager is responsible for driving business for Telangana upcountry by leading our business for value added Milk & Milk products. He is expected to lead & bulled the sales team and growing a most effective sales network that makes our products available within the reach of our consumers and delivering the targeted volumes, revenue & consumer and customer delight. Qualifications 8+ Yrs of Dairy Industry / FMCG Effective Sales Forecast, Commercial Planning to meet set sales objectives FIFO and Expiry management Excellent communication, interpersonal, and customer service skills Ability to analyze data and make sound business decisions Experience in the food and beverage industry preferred Bachelor's degree in Business Administration, Management, or related field Experience in Profit & Loss management and budgeting preferred Understanding of local market trends and regulations in Bengaluru preferred Required Candidate Profile: Role expects 7-18 yrs of experience in any FMCG/ Dairy domain who is able to scale-up business and build strong & sustainable distributor network systems along with good trade contact , territory knowledge. Desired Candidate Profile: Any Graduation / MBA - Marketing Male Candidates are preferred
Posted 2 weeks ago
7.0 - 12.0 years
10 - 15 Lacs
Tumkur, Bengaluru
Work from Office
Managing Sales Operations and overall functioning of the branch. Cost Management and Cost-effectiveness at the branch to ensure profitability, also ensure that the branch adheres to the Know Your Customer (KYC) and Anti Money Laundering (AML).
Posted 3 weeks ago
4.0 - 9.0 years
15 - 20 Lacs
Navi Mumbai, Mumbai (All Areas)
Work from Office
Maintains the Profit and Loss statement and Balance Sheet for the branch Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank Sustained revenue generation for the branch through cross sell of TPP, RA and BB products Liabilities mobilisation through CASA portfolio growth in the Branch Catchment Ensures Upkeep of the Branch and ATM and raises issues if required Liaises with respective teams for effective and efficient Fraud Management within the cluster Ensures branch compliance with Bank's policies and processes Ensures timely submission of MIS reports Ensures safety and security of Bank and customer's assets Ensures Audit related deliverables both internal and external are met as per the prescribed norms Ensures Role clarity to employees in the branch and manage attrition
Posted 3 weeks ago
8.0 - 12.0 years
9 - 12 Lacs
Guwahati, Kolkata, Barbil
Work from Office
Role & responsibilities Formulate & implement Branch strategy linked with Hub strategy Directly accountable for planning and organizing branch operations Ensure proper start-up of new assignments Manage guard sourcing in terms of scouting, referrals and walk-ins Ensure proper deployment, rostering & attendance of guards Ensure proper supervision, patrolling & review in terms of day & night checks Conduct security audits of large assignments periodically Forecast, procure and distribute uniforms and office equipment under clearance from the respective Hub Heads Maintain consistent, complaint free, high quality service levels Support and facilitate implementation of corporate projects Ensure achievement of branch profitability targets Ensure achievement of branch revenue targets Ensure achievement of financial targets of the branch including collections and price increase Accountable for growth and retention of Key and Core Accounts Conduct receivables analysis and initiate cancellation of non-paying clients Monitor and control expenditure and overheads of the branch Ensure proper maintenance of accounts of the branch Ensure timely & accurate submission of monthly MIS to Hub Recommend approval of bills for direct reporting staff Reconcile man hours, paid vs. bills outstanding based on actuals Strive to understand customers needs and deliver the right/customized solutions Build effective customer relationships, ensure customer satisfaction and promote companys image Conduct all surveys and client requested security audits Ensure satisfaction and retention of existing clients Regular meeting with clients for performance feedback Reviewing client feedback and developing solutions to improve service delivery quality and create customer delight Responding to client queries and concerns promptly Prepare manpower budget as per business requirements Recruit adequate number of quality direct manpower in accordance with business requirements Ensure all new recruits in direct and indirect category attend basic course and no one is deployed without successful completion of basic course Ensure timely completion of joining formalities for new recruits, and their timely deployment Ensure development of Direct staff through refresher and other relevant training programmes Ensure maintenance of attendance, leave, overtime records etc. Ensure correct wages computation of direct staff Ensure timely payment of wages and other dues Ensure disciplinary action is taken wherever required Ensure speedy redressal of grievances through regular interaction, counselling and appropriate administrative measures Ensure implementation of HR & Training policies
Posted 3 weeks ago
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