4 Headcount Reporting Jobs

End-to-End management of the global IT Fee programs (400M) Maintain the IT fee database; perform monthly updates and forecast/budget calculations Analyze monthly fee variations in coordination with the IT IAM team Calculate IT fee invoicing per RU (Reporting Unit) for Budget/LE and annual true-up/down Coordinate with GFC on recharges, accruals, and check entries in Teranga Respond to inquiries from RUs regarding Teranga bookings Provide analytical support to Digital Services Finance on IT Fees Act as an interface with the Tax team Oversee monthly review of IS&T headcounts and ensure consistency with census data Collaborate with HR on headcount forecasts and budgeting Support DS report production for HQ MBR, DS Deck, and DP Organizational Structure Business Unit: Global Finance Centre (GFC) Reports To: GFC Controlling COE - FP&A Team Leader Other Reporting: IS&T Financial Controller (Head of Run Activity) Digital Services Finance Controller Direct Reports: One Network & Links Internal: DS Controlling Team & Finance Director IS&T Regional Business Partners HQ Finance (Controlling, Accounting, Tax) DS HR Director Sites/Regional Controllers External: External Auditors Vendors Educational Requirements Degree in Finance, Accounting, or related field (assumed from context) Experience Preferred: Experience in financial controlling, especially within a multinational environment Hands-on experience in budgeting, forecasting, and intercompany recharges Familiarity with ERP and reporting systems like Teranga Competencies & Skills Advanced Excel and financial modeling skills Strong understanding of IT cost allocation and management Effective communication with cross-functional teams Proficient in managing financial databases and reporting processes Familiarity with workforce planning and HR collaboration

About Us: At Intouch CX, were revolutionizing how people think about customer service and we need your help! Were looking for a motivated Capacity Planner to join our dynamic Workforce Team . If you're someone who thrives in a fast-paced environment and is passionate about operations and planning, this is your opportunity to make a real impact. Job Description: As a Capacity Planner, you will play a key role in supporting our workforce planning initiatives by managing and optimizing staffing resources. Your main responsibility will be to ensure that staffing levels are aligned with performance goals through effective scheduling, tracking, and real-time adjustment. Key Responsibilities: Oversee day-to-day workforce management activities Manage employee schedules, handle exceptions, and track service levels Monitor key performance indicators (KPIs) to identify trends and take corrective action Maintain and update employee data with a high degree of accuracy Develop new hire schedules and monitor shift availability Prepare and deliver reports by program as required Required Skills and Qualifications: Bachelors degree in Computer Science, Marketing, Communications, Business, or related field (or equivalent work experience) Advanced proficiency in MS Excel, Word, and Outlook High attention to detail and accuracy in data entry Strong analytical and problem-solving abilities Willingness to learn and work in a fast-paced environment Ability to multitask and effectively manage time Experience with WFM tools like Aspect, Teleopti, or Genesys is a strong asset Why Join Us? Opportunity to work with a global leader in customer experience solutions Fast-paced, team-oriented work environment Learning and growth opportunities in a rapidly evolving industry Interested Send your resume to: anushka.sharma01@intouchcx.com

Job Responsibility: Budgeting, Month Close and Post Close Reporting for management: Supporting in planning exercise quarterly/annually to identify the P&L levers and work on templates Month-close activities not limited to Flash, Headcount reporting, actuals tracking, reclass etc. Good Knowledge of Business (Ops) and relatability to Financials Good understanding on accounting entries and impacts on Financials and Business Analyze and identify the variance drivers for quarterly SOX audit reporting. Work closely with Onshore on Adhocs, Projects and scenario buildings Support management on Business inputs and Business deck preparations Establish regular communication cadence with the business and other controllership teams and interact independently with them to source needed information and provide updates. Handle new transitions with BAU responsibilities. Reviewing processes and identify transformation opportunities and drive the change management. Preferred candidate profile 6-8 years experience in healthcare revenue cycle experience with 4+ in Financial Planning and Analysis Power BI, Financial modelling, and Data Base Experience Working for Global Shared Services (any geography) Sound understanding of IT related costs (licenses, Cloud, hardware/software capitalization) Work timings :2PM-11PM

We have an excellent opportunity for Planning and Forecasting Analyst (Workforce and Headcount Planning) Professionals - 4+yrs at Avalara Technologies, Pune. Note - Kindly read the job description before applying. About Avalara: We're Avalara. We're defining the relationship between tax and tech. Weve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. Last year, our tribe expanded by a cool thousand people - there's nearly 7,000+ of us now. Our growth is real and were not slowing down - not until we've achieved our mission - to be part of every transaction in the world. Overview: We are seeking a highly motivated Work Force Management (WFM) Specialist to oversee workforce planning, real-time monitoring, and performance optimization using the WFM tool. The ideal candidate will have experience in forecasting, scheduling, and analytics to ensure efficient staffing and service level achievement. Responsibilities: 1. Workforce Planning & Scheduling o Develop, manage, and optimize schedules using the WFM tool.o Ensure proper staffing levels to meet business demand.o Adjust schedules in response to changing forecasts and operational needs . 2. Real-Time Monitoring & Intraday Management o Monitor agent adherence, queue activity, and service levels in real time.o Take proactive steps to mitigate operational risks (e.g., schedule changes, reallocation of resources).o Communicate intraday updates to stakeholders and recommend adjustments as needed. 3. Forecasting & Capacity Planning o Analyze historical data and trends to create accurate demand forecasts.o Work closely with operations and HR to plan for seasonal or unexpected workload changes.o Provide insights on staffing efficiency and optimization opportunities. 4. Reporting & Analytics o Generate reports on key WFM metrics, including forecast accuracy, shrinkage, and adherence.o Use data-driven insights to improve workforce efficiency and performance.o Present findings to leadership and provide recommendations for continuous improvement. 5. Process Optimization & Collaboration o Work cross-functionally with customer support, HR, and leadership to enhance workforce planning.o Identify inefficiencies in workflows and propose solutions for improvement.o Support integration and customization of the Assembled WFM tool to align with business needs. Qualifications & Skills • Experience: 2+ years in workforce management, preferably with Assembled WFM or similar tools.• Technical Skills: Proficiency in workforce planning software, Excel/Google Sheets, and data analytics .Analytical Thinking: Ability to interpret data and make data-driven decisions. Communication: Strong verbal and written communication for stakeholder collaboration.• Problem-Solving: Ability to adapt quickly to changing operational needs. Preferred Qualifications • Experience in customer support, call centers, or BPO environments. Familiarity with API integrations and automation within WFM tools Knowledge of workforce forecasting methodologies.