4 Headcount Reporting Jobs

Join us as a Performance & Business Management Analyst where you will have the opportunity to take on a role with great career development potential and utilize your analytical talents. Your specialist knowledge will be crucial as you provide insightful analysis and understand the impact to the business. Your main responsibility will be to offer analysis and recommendations for leadership teams, informing business decision-making and supporting our long-term goals. This role is offered at the associate vice president level. As a Performance & Business Management Analyst, your primary task will involve utilizing various sources of information, such as customer insights, colleague feedback, market insights, and relevant business operational data to provide in-depth analysis. Your responsibilities will include financial and headcount reporting, people planning, stakeholder engagement, delivering recommendations to improve business performance, and reviewing relevant management information while also providing ad-hoc data analysis. We are seeking an individual with experience in a support role and excellent knowledge of the customer business, key services, and its interactions within our organization. The ideal candidate should possess eight to twelve years of experience with Agile, OKRs, and modern program management practices, along with a bachelor's or master's degree in Technology, Business Administration, or a related field. Strong problem-solving and analytical skills, the ability to develop creative solutions that bring tangible value, and exceptional stakeholder management and communication skills are also essential for this role.,

The Workforce Planning team provides the data, analytics, and resource management services to ensure Customer Operations staffing levels are appropriate to handle the needs of the business. This role of provides actionable insights to the business delivery teams including forecasting & planning, efficiency, headcount tracking, and seating and space utilization. This role is the key interlock between Customer Operations, Human Resources & Finance. Responsibilities: Forecasting & Capacity Planning Develop detailed resource models to show headcount utilization and need for major CO delivery team functions Workforce Planner will be Responsible to deliver the forecasting for the number of interactions, processing time, shrinkage, attrition and/or other required metrics and input for the capacity management process by use of standard forecasting tools and analysis. Also responsible for the capacity, staffing and resource management of one or more accounts and is providing guidelines and directions towards the WFM Scheduler creation Headcount Reporting & Analytics: Provide recruitment pipeline requirement Position & Head Management Efficiency Tracking: Provide robust measures of efficiency/productivity for each major business delivery team function Scheduling : Scheduling and shift optimization for Customer Support roles Customer Engagement Work closely with Customer Operations team, HR and Finance partners to ensure Workforce Planning meets the business needs Should be able to develop and maintain internal control, setting benchmarks and giving feedback on data performance and recommended actions. Develop and produce performance information with which to advise, engage and influence various levels of operational management. Qualifications: Confirmed experience in handling a workforce program, delivering resourcing plans for a variety of support and back office processing functions Must have good Communication skills Excellent database leadership skills Should have good analytical, Interpersonal skills & Problem Solving skills. Should have proven understanding of Capacity plan build and scheduling Outstanding communication and customer leadership skills and experience partnering with senior business leaders Experience working in a highly sophisticated global matrix environment Deep understanding of workforce planning, tools and methodology Understanding of business processes improvement and methods of working Strong interpersonal skills with all level of staff with excellent verbal and written communication Excellent planning, teamwork and organization skills. Equal opportunity employer LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyones race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what its used for, and how its obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. Show more Show less

End-to-End management of the global IT Fee programs (400M) Maintain the IT fee database; perform monthly updates and forecast/budget calculations Analyze monthly fee variations in coordination with the IT IAM team Calculate IT fee invoicing per RU (Reporting Unit) for Budget/LE and annual true-up/down Coordinate with GFC on recharges, accruals, and check entries in Teranga Respond to inquiries from RUs regarding Teranga bookings Provide analytical support to Digital Services Finance on IT Fees Act as an interface with the Tax team Oversee monthly review of IS&T headcounts and ensure consistency with census data Collaborate with HR on headcount forecasts and budgeting Support DS report production for HQ MBR, DS Deck, and DP Organizational Structure Business Unit: Global Finance Centre (GFC) Reports To: GFC Controlling COE - FP&A Team Leader Other Reporting: IS&T Financial Controller (Head of Run Activity) Digital Services Finance Controller Direct Reports: One Network & Links Internal: DS Controlling Team & Finance Director IS&T Regional Business Partners HQ Finance (Controlling, Accounting, Tax) DS HR Director Sites/Regional Controllers External: External Auditors Vendors Educational Requirements Degree in Finance, Accounting, or related field (assumed from context) Experience Preferred: Experience in financial controlling, especially within a multinational environment Hands-on experience in budgeting, forecasting, and intercompany recharges Familiarity with ERP and reporting systems like Teranga Competencies & Skills Advanced Excel and financial modeling skills Strong understanding of IT cost allocation and management Effective communication with cross-functional teams Proficient in managing financial databases and reporting processes Familiarity with workforce planning and HR collaboration

About Us: At Intouch CX, were revolutionizing how people think about customer service and we need your help! Were looking for a motivated Capacity Planner to join our dynamic Workforce Team . If you're someone who thrives in a fast-paced environment and is passionate about operations and planning, this is your opportunity to make a real impact. Job Description: As a Capacity Planner, you will play a key role in supporting our workforce planning initiatives by managing and optimizing staffing resources. Your main responsibility will be to ensure that staffing levels are aligned with performance goals through effective scheduling, tracking, and real-time adjustment. Key Responsibilities: Oversee day-to-day workforce management activities Manage employee schedules, handle exceptions, and track service levels Monitor key performance indicators (KPIs) to identify trends and take corrective action Maintain and update employee data with a high degree of accuracy Develop new hire schedules and monitor shift availability Prepare and deliver reports by program as required Required Skills and Qualifications: Bachelors degree in Computer Science, Marketing, Communications, Business, or related field (or equivalent work experience) Advanced proficiency in MS Excel, Word, and Outlook High attention to detail and accuracy in data entry Strong analytical and problem-solving abilities Willingness to learn and work in a fast-paced environment Ability to multitask and effectively manage time Experience with WFM tools like Aspect, Teleopti, or Genesys is a strong asset Why Join Us? Opportunity to work with a global leader in customer experience solutions Fast-paced, team-oriented work environment Learning and growth opportunities in a rapidly evolving industry Interested Send your resume to: anushka.sharma01@intouchcx.com