50 Head Operations Jobs - Page 2

Lead healthcare operations across all hospital locations. Drive business development and expand service lines. Achieve annual revenue targets and cost efficiency. Ensure patient satisfaction and service quality. Strengthen SOPs, and compliance.

Position Title: Factory Operations Head - Domestic Jewellery Manufacturing Location: Andheri or Kandivali, Mumbai Industry: Fine Jewellery Manufacturing (Gold, Diamond, and Platinum) Reporting To: Managing Director Experience Requirement: 10-15 years Note: Only candidates with experience in real jewellery (not imitation) will be considered. About the Role We are hiring a Factory Operations Head to lead end-to-end manufacturing for our fine jewellery division. This is a senior leadership role overseeing gold intake to finished goods dispatch, with operational command across precision processes such as casting, stone setting, polishing, and final QC. The ideal candidate brings deep technical knowledge, strong team leadership, and stringent inventory control practices in a high-value production environment. Key Responsibilities Lead day-to-day operations of the jewellery production unit including casting, metalwork, stone setting, and dispatch Collaborate with design, merchandising, and sales teams to align on production timelines and customization feasibility Monitor movement of gold and diamond inventory with robust loss-prevention and compliance mechanisms Oversee a large workforce comprising karigars, contractors, and in-house artisans driving productivity, discipline, and skill-building Control key jewellery processes including CAD/CAM, moulding, wax setting, CNC, and engraving Implement strict audit controls and coordinate with security on handling of precious materials Introduce process optimization, lean systems, and technology to streamline factory workflow Manage preventive maintenance of all key machinery and ensure uninterrupted manufacturing Set performance KPIs and maintain regular MIS reporting for senior management Ensure adherence to hallmarking standards, BIS certification, labour laws, hygiene norms, and safety regulations Candidate Profile Degree or diploma in Jewellery Manufacturing, Mechanical Engineering, or Industrial Production 10-15 years of experience managing full-cycle jewellery manufacturing in the domestic Indian market In-depth knowledge of 18K/22K gold, fusion jewellery, and diamond-studded craftsmanship Familiarity with jewellery-specific ERP systems and inventory management tools Hands-on experience in karigar management, shop floor operations, and vendor coordination Strong ethical standards and high accountability in handling high-value assets What We Offer Opportunity to lead and shape operations of a growing, design-led fine jewellery brand A leadership role with strategic autonomy and end-to-end ownership Competitive compensation and performance-linked growth To be considered, applicants must have prior experience in the real jewellery industry . Please do not apply if your experience is limited to imitation jewellery.

Job Title: Consultant - Liaisoning (Retired Police Officer) Location: Telangana & Karnataka (Travel-Based Role) Employment Type: Consultant / Contractual Reporting To: Head - Legal & Compliance / Regional Head - Operations Job Purpose: To effectively manage and resolve site-level civil, legal, and regulatory issues by liaising with local authorities, law enforcement, and stakeholders. The role aims to ensure 100% statutory and legal compliance and maintain a fraud-free operational environment in Telangana and Karnataka regions. Key Responsibilities: Liaisoning & Coordination: Act as the primary liaison with local police, government officials, municipal bodies, and legal authorities. Represent the organization during inspections, audits, and investigations by external agencies. Site Visit Oversight: Conduct need-based visits to sites in Telangana and Karnataka to ensure smooth execution of operations and address any civil or regulatory concerns. Investigate and resolve any site-level disturbances or non-compliance matters. Compliance Assurance: Ensure all activities across the sites are compliant with local laws, regulations, and corporate policies. Proactively flag any potential legal issues or regulatory lapses and coordinate corrective measures. Issue & Conflict Resolution: Handle and resolve local disputes, land-related issues, and community unrest effectively and lawfully. Mediate and negotiate with third parties to prevent escalation of conflicts. Fraud Prevention & Monitoring: Monitor and investigate any suspicious or fraudulent activity reported from the field. Collaborate with internal teams to establish a robust control environment across regions. Candidate Profile: Retired police officer from state or central services (preferably from the ranks of Inspector and above). Extensive network and rapport with local authorities in Telangana and Karnataka. Proven experience in handling land disputes, legal coordination, or similar liaisoning roles. Strong understanding of civil laws, regulatory processes, and compliance norms. Ability to travel frequently within the assigned regions. Key Skills & Competencies: Strong interpersonal and communication skills Conflict resolution and negotiation Situational leadership and presence of mind High integrity and ethical conduct Proficiency in local languages (Telugu, Kannada, and Hindi/English preferred)

Job Description: Position : Vice President (Plant Operations)- Building material Location : Surat Experience : 15+ years in Building Material Salary : 20-35 LPA Industry : Building material/ Construction Age - 35-50 Job Summary: We are seeking an experienced and strategic Vice President of Plant Operations to support the Director in overseeing all aspects of plant operations at multiple locations. The successful candidate will be responsible for leading teams, driving efficiency, and ensuring compliance with regulatory requirements. Key Responsibilities: 1. Plant Operations: - Oversee daily plant activities, including production, maintenance, and quality control - Implement strategies to optimize efficiency, productivity, and cost savings - Ensure compliance with safety, environmental, and regulatory standards 2. Leadership and Team Management: - Lead and develop high-performing teams, including department heads and supervisors - Foster a culture of continuous improvement, innovation, and collaboration 3. for more jobs- Google search: Glan Management Consultancy Key Skill: Plant operation, plant head, plant operation head, VP Operation, VP Plant operation, Building material industry, GM Plant operation, Factory head, Manufacturing industry

Lead the overall business operations of TN & Bangalore as a Strategic Business Unit Establish current & long term strategies & plans in alignment with the organizations overall objective Responsible for setting & delivery of sales & aftersales goals Required Candidate profile Entrepreneurial mind-set Excellent Communication & interpersonal skills Experience in Automobile industry will be an added advantage Sound Leadership Skills Ability to build high performing teams

Some careers open more doors than others. If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Manager - Remittances Operations Role Purpose Manage and control daily operations and administration of the remittances unit (which includes remittance processing, regulatory filings, RBI liaison, investigations etc. ) in order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank. Monitor performance of employees, vendor staff and unionized staff in the given unit Ensure standardization of processes. Process notes to be updated on a regular basis. To centralise regulatory filing activities at Mumbai as per RBI requirements. Ensure an effective Business Continuity plan is in place for the unit. Ensure day to day processes are run as per defined procedure notes and policies. Ensure Daily Control Functional Checklist is updated by all team members and held on records. Guide the team to excel in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc. ), customer satisfaction levels etc. Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators. Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring. Monitoring performance of reporting staff with the help of Production management systems such as ICATS. Role Context Since introduction of GLCM business in India during 1999, HSBC has endeavoured to catch up with competition and to make its presence known and has achieved a great deal of success in this regard. Competition to HSBC exists in the form of established foreign players (Citibank, Standard Chartered Grindlays, Deutsche etc. ), private banks who have a large branch network (HDFC Bank, ICICI Bank, etc) and nationalised banks where the degree of sophistication varies considerably (eg, Corporation Bank, State Bank of India, Vysya Bank etc). There has been a significant erosion of margins in this business, requiring constant monitoring of revenue streams and posing a challenge to ensure cost reductions through continuous review of processes and resources. The principal regulations governing the jobholder are RBI guidelines, Compliance guidelines and the group s internal policies. He/she needs to Manage within the regulatory framework to avoid any reputational impact on the Bank. He needs to process good analytical skills understanding of FEMA guidelines its interpretation to handle complicated client transactions. The job holder is expected to communicate effectively with all stakeholders to ensure that customers expectation is met and at the same time no compromise is made to the Banks position. The jobholder is expected to exercise broad discretion in carrying out his / her regular duties and is required to make reference to his / her superior with regards to decisions beyond his / her discretion. Also policy matters need to be referred to the VP- REMS Operations, Head - GLCM Operations and / or GLCM product team as appropriate. Requirements This role requires 3-5 years of overall Banking exposure with 2 years of specialized experience in managing Remittances Operations. Skills required for success are: FEMA knowledge (Preferably FEDAI certified) People and Stakeholders Management Strong Communication and decision making ability Thinking and Problem solving skills Customer Drive You ll achieve more at HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Source and manage channels from the market to win deals Good knowledge and understanding of retail facilities, products, operations and current market trends Understanding Identifying changing market trends and ecommerce .

Develop and implement strategies to promote efficient and cost-effective labor practices, monitor and analyze labor practices and cost factors within the factory and manufacturing teams.Coordinating daily production requirements, factory operations

As the hotel's general manager, you will lead the hotel and hospitality team while providing guests with the highest level of service in a clean and safe environment. The entire hotel division reports directly to you.

As the hotel's general manager, you will lead the hotel and hospitality team while providing guests with the highest level of service in a clean and safe environment. The entire hotel division reports directly to you.

As the Delivery Lead Operations Head, you will lead the team and manage stakeholders, ensure operational effectiveness and strategic alignment, resolve conflicts, and implement the overall account strategy.

To develop the short and long term plan for the organization which leads to the achievement of vision & Mission of the organization by building the financial growth and service excellence. Job Responsibilities: Develops long term strategies for growth, thinks globally by taking a broad view of the business and its opportunities. Establishes operational strategies by evaluating trends, establishing critical measurements and determining quality and patient service strategies Oversee daily operations across all departments to ensure efficiency and productivity. Monitor and manage key performance indicators (KPIs) to track operational success. Analyze and improve operational processes to enhance performance and reduce costs. Implement best practices and innovative solutions to drive operational excellence. Collaborate with other departments to align operational activities with organizational goals. Engage with external stakeholders as needed to support operational objectives. Job Specifications: Bachelor s degree in Business Administration, Operations Management, or a related field. or Master s degree or equivalent. Minimum of 10+ years of Experience in Healthcare Proven experience in an operational management role, with a track record of successful project management and process improvement. Excellent analytical and problem-solving skills. Job Category: admin Job Type: Full Time Job Location: Bangalore Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *

The Tara Anirudh Foundation, under Tarasri Group, is a spiritually inspired, tech-driven initiative on a mission to reduce food waste, connect donors to recipients, and empower underserved communities. Our flagship apps Khana and Rainbows of Joy are building a scalable and compassionate model of social giving. Role Summary Were hiring a dynamic and driven Programs & Operations Head to own and lead all on-ground and digital activities. This includes coordinating app development, managing volunteers/receivers/donors, HR hiring, launching new pin codes, and scaling operations. This is a leadership role for someone who wants to build something meaningful from scratch, with full ownership, backed by a clear vision and strong internal support. Responsibilities - Drive end-to-end execution of our programs: app readiness, launch, expansion - Coordinate with app developers, testers, HR, volunteers, donors, and receiver teams - Ensure team accountability, daily tracking, and SOP implementation - Work closely with the MIS Analyst to analyze breakdowns and fix them with team leads - Oversee onboarding of volunteers, receivers, field support, and new hires - Prepare weekly updates and plans for review with the Founder - Collaborate on awareness and marketing material creation Ideal Profile - Tier 1 graduate (IIT/IIM/ISB/NALSAR/TISS/YIF) or equivalent - 0 3 years experience in operations, startups, CSR, social impact, or consulting - Highly energetic, self-motivated, process-oriented, and values-driven - Excellent problem-solving and coordination skills - Clear communicator with strong execution instincts - Emotionally intelligent, grounded, and results-oriented

To manage all necessary project related activities of the Zone ORGANISATION CHART This position reports to Operation Head. KEY ACCOUNTABILITIES Accountabilities Key Performance Indicators 1. Detailed consumer survey activity with the help of local vendors, timely installation of meters and its synchronisation with the HES 2. To liaison with counter parties (Discom, outsourcing agencies, local administration etc.) & to develop stakeholder relationship for ensuring support and smooth project execution. 3. Ensuring fault resolution within SLA defined timelines. 4. Periodic team & installation agency review on installation progress / quality of installations. 5. Supervisory / Surprise on site visits. 6. Submission of Weekly / Monthly / Quarterly reports to management on progress. 1. Meter installation schedule 2. Supervisory checks 3. Certifying vendor invoices 4. Monthly operational targets KEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS Interaction and follow up with AMCs Interaction and follow up with OEM for failures, material & services Interaction with CISF for security equipment and PSF budget, Legal metrology for Weighing scales legal compliance, Customs for baggage screening issues, Interaction with Vendors INTERNAL INTERACTIONS Project nodal team, Stores incharge, Operations Head FINANCIAL DIMENSIONS DISCOM officials, Local contractors OTHER DIMENSIONS EDUCATION QUALIFICATIONS B. Tech/B.E. RELEVANT EXPERIENCE ~10 (preference to smart metering related experience) COMPETENCIES Personal Effectiveness Social Awareness Entrepreneurship Problem Solving & Analytical Thinking Planning & Decision Making Capability Building Strategic Orientation Stakeholder Focus Networking Execution & Results Teamwork & Interpersonal influence

JOB PURPOSE To manage all necessary project related activities of the Zone ORGANISATION CHART This position reports to Operation Head. KEY ACCOUNTABILITIES Accountabilities Key Performance Indicators 1. Detailed consumer survey activity with the help of local vendors, timely installation of meters and its synchronisation with the HES 2. To liaison with counter parties (Discom, outsourcing agencies, local administration etc.) & to develop stakeholder relationship for ensuring support and smooth project execution. 3. Ensuring fault resolution within SLA defined timelines. 4. Periodic team & installation agency review on installation progress / quality of installations. 5. Supervisory / Surprise on site visits. 6. Submission of Weekly / Monthly / Quarterly reports to management on progress. 1. Meter installation schedule 2. Supervisory checks 3. Certifying vendor invoices 4. Monthly operational targets KEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS Interaction and follow up with AMCs Interaction and follow up with OEM for failures, material & services Interaction with CISF for security equipment and PSF budget, Legal metrology for Weighing scales legal compliance, Customs for baggage screening issues, Interaction with Vendors INTERNAL INTERACTIONS Project nodal team, Stores incharge, Operations Head FINANCIAL DIMENSIONS DISCOM officials, Local contractors OTHER DIMENSIONS EDUCATION QUALIFICATIONS B. Tech/B.E. RELEVANT EXPERIENCE ~10 (preference to smart metering related experience) COMPETENCIES Personal Effectiveness Social Awareness Entrepreneurship Problem Solving & Analytical Thinking Planning & Decision Making Capability Building Strategic Orientation Stakeholder Focus Networking Execution & Results Teamwork & Interpersonal influence

JOB PURPOSE Provide operational leadership to security functions at Rajiv Gandhi International Airport in order to ensure incident free and foolproof security operations thereby providing a safe and secure environment for the passengers, all the stake holders/concessionaries and airport staff. To Lead the Security function at GNIAL and ensure effective implementation of Security processes and procedures in compliance to all statutory and regulatory requirements; Assess mitigate any security risks and establish safe environment at the airport premises. ORGANISATION CHART Head : Operations Head - SV KEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS External Interactions Bureau of Civil Aviation Security (BCAS) Other regulatory enforcement agencies like Police, RTO, Intelligence Airlines, Ground Handlers, Concessionaires, Service Providers Customs, Immigration Authorities, (CISF), Airport Health Organization (APHO) INTERNAL INTERACTIONS Internal Interactions Leadership Team of GNIAL all associated departments Operations Team Group Corporate / Sector Leadership Team CEO / Business Chairman/ Group Holding Board FINANCIAL DIMENSIONS Effective Management of Department Budget Monitor and arrest Revenue Leakage in various departments like Non-Aero Business, Cargo, Taxi Parking etc.. OTHER DIMENSIONS Interaction with Multi-dimensional stakeholders with appropriate grace, humility and teamwork Demonstrated leadership in driving innovation in Airport Security Operations, handling a team with diverse skill sets handing emergencies EDUCATION QUALIFICATIONS Masters/ Bachelor s Degree from a leading University or any similar professional Diploma /Degree with specialization in Security/ Investigation/ Intelligence. RELEVANT EXPERIENCE Min. of 20 years of experience which includes managing the security operations of a large government establishment (Police/ Defense) OR business organization OR an intnl airport handling not less than 7 mppa. Should have well established contacts with State Central level govt. agencies/ senior personnel. Knowledge of ICAO Regulations, ICAO Security Manual, International conventions on security and parallel Indian Laws, BCAS rules regulations and current developments in aviation security. COMPETENCIES Problem Solving Analytical Thinking Planning Decision Making Capability Building Strategic Orientation Stakeholder Focus Networking Execution Results Teamwork Interpersonal influence Personal Effectiveness Social Awareness Entrepreneurship

Provide operational leadership to security functions at Rajiv Gandhi International Airport in order to ensure incident free and foolproof security operations thereby providing a safe and secure environment for the passengers, all the stake holders/concessionaries and airport staff. To Lead the Security function at GNIAL and ensure effective implementation of Security processes and procedures in compliance to all statutory and regulatory requirements; Assess mitigate any security risks and establish safe environment at the airport premises. ORGANISATION CHART Head : Operations Head - SV KEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS External Interactions Bureau of Civil Aviation Security (BCAS) Other regulatory enforcement agencies like Police, RTO, Intelligence Airlines, Ground Handlers, Concessionaires, Service Providers Customs, Immigration Authorities, (CISF), Airport Health Organization (APHO) INTERNAL INTERACTIONS Internal Interactions Leadership Team of GNIAL all associated departments Operations Team Group Corporate / Sector Leadership Team CEO / Business Chairman/ Group Holding Board FINANCIAL DIMENSIONS Effective Management of Department Budget Monitor and arrest Revenue Leakage in various departments like Non-Aero Business, Cargo, Taxi Parking etc.. OTHER DIMENSIONS Interaction with Multi-dimensional stakeholders with appropriate grace, humility and teamwork Demonstrated leadership in driving innovation in Airport Security Operations, handling a team with diverse skill sets handing emergencies EDUCATION QUALIFICATIONS Masters/ Bachelor s Degree from a leading University or any similar professional Diploma /Degree with specialization in Security/ Investigation/ Intelligence. RELEVANT EXPERIENCE Min. of 20 years of experience which includes managing the security operations of a large government establishment (Police/ Defense) OR business organization OR an intnl airport handling not less than 7 mppa. Should have well established contacts with State Central level govt. agencies/ senior personnel. Knowledge of ICAO Regulations, ICAO Security Manual, International conventions on security and parallel Indian Laws, BCAS rules regulations and current developments in aviation security. COMPETENCIES Problem Solving Analytical Thinking Planning Decision Making Capability Building Strategic Orientation Stakeholder Focus Networking Execution Results Teamwork Interpersonal influence Personal Effectiveness Social Awareness Entrepreneurship

Position details Department Operations Industry Agriculture/ Dairy/ Animal Husbandry Location Punjab Roles and Responsibilities Manage and resolve day-to-day operational issues on farms within the assigned zone based on inputs from the central Operations Team such as device/gateway replacement, technical troubleshooting etc. Provide accurate on-ground insights and feedback from farms to improve system performance, customer service and customer satisfaction. Guide customers on how the livestock monitoring system works and what inputs are required from them for best results. Maintain accurate farm performance records and assist in data reporting using Microsoft Excel and Google Sheets. Act as the key point of contact between customers and internal teams to ensure smooth implementation and support. Demonstrate leadership while handling difficult situations on ground and maintaining professional customer relationships. Requirements Work Experience Minimum of 5 years of experience. Qualifications Minimum educational qualification: Graduate Soft Skills Strong understanding of the cow estrous cycle and dairy farm operations. Proficiency in Microsoft Office (Excel, Word) and Google Sheets. Effective communication skills in English and Hindi (both verbal and written). Must show leadership qualities, adaptability, and problem-solving capabilities. Willingness to travel regularly to farm locations within the assigned zone. Flexibility to work on weekends and outside regular office hours when required. Additional Information Complementary off days will be provided for weekend/off-hour work. Travel and other expenses will be reimbursed as per the company s established policy. This role requires a proactive, hands-on individual who enjoys fieldwork and building strong on-ground relationships. The candidate should have an android phone for managing the installation and service related work on farm.

jobDescription:We are looking for a graduate with strong knowledge of advanced MS Excel to assist the Hospital Operations Head in daily administrative and operational coordination The ideal candidate will be organized, detail-oriented, and capable of handling data management, report generation, and communication tasks efficiently

Monitor the boarding gates, check-in counters and baggage reclaim Visual Docking Guidance System (VDGS) and Gate Operating System (GOS) at DIAL through Closed Circuit Television, make manual / automated announcements and coordinate with concerned teams to take corrective action for removing congestion in the terminal as per the requirement of Airlines/ Operations. To supervise the performance of outsourced agencies and pilot consumer interactions for smart meter installation and related activities KEY ACCOUNTABILITIES Accountabilities Key Performance Indicators 1. Ensure performance, phase, SOPs are met by outsourced agencies in their identified areas of operations 2. Conduct quality checks for various processes such as consumer surveys, consumer indexing, meter installation, operations and maintenance those carried out by outsourced agencies 3. Steer consumer interactions and enable quick resolutions of issues / grievances 1. Go-Live of Smart Meters as per timeline 2. Quality Checks KEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS External - Roles you need to interact with outside the organization to enable success in your day to day work Outsourced agencies, consumers INTERNAL INTERACTIONS Internal - Roles you need to interact with inside the organization to enable success in your day to day work Zonal Heads, Technicians, Stores Team FINANCIAL DIMENSIONS N/A OTHER DIMENSIONS N/A EDUCATION QUALIFICATIONS B.Tech / Diploma (Electrical) RELEVANT EXPERIENCE 7 to 10 years of relevant experience in construction / power distribution / meter installation COMPETENCIES Entrepreneurship Capability Building Social Awareness Planning & Decision Making Execution & Results Strategic Orientation Problem Solving & Analytical Thinking Networking Personal Effectiveness Teamwork & Interpersonal influence Stakeholder Focus

JOB PURPOSE Monitor the boarding gates, check-in counters and baggage reclaim Visual Docking Guidance System (VDGS) and Gate Operating System (GOS) at DIAL through Closed Circuit Television, make manual / automated announcements and coordinate with concerned teams to take corrective action for removing congestion in the terminal as per the requirement of Airlines/ Operations. To supervise the performance of outsourced agencies and pilot consumer interactions for smart meter installation and related activities ORGANISATION CHART Project Head----------Operation Head----------Zonal Head----------Circle In charge--------Divisional Incharge KEY ACCOUNTABILITIES Accountabilities Key Performance Indicators 1. Ensure performance, phase, SOPs are met by outsourced agencies in their identified areas of operations 2. Conduct quality checks for various processes such as consumer surveys, consumer indexing, meter installation, operations and maintenance those carried out by outsourced agencies 3. Steer consumer interactions and enable quick resolutions of issues / grievances 1. Go-Live of Smart Meters as per timeline 2. Quality Checks KEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS External - Roles you need to interact with outside the organization to enable success in your day to day work Outsourced agencies, consumers INTERNAL INTERACTIONS Internal - Roles you need to interact with inside the organization to enable success in your day to day work Zonal Heads, Technicians, Stores Team FINANCIAL DIMENSIONS N/A OTHER DIMENSIONS N/A EDUCATION QUALIFICATIONS B. Tech / Diploma (Electrical) RELEVANT EXPERIENCE 7 to 10 years of relevant experience in construction / power distribution / meter installation COMPETENCIES Entrepreneurship Capability Building Social Awareness Planning & Decision Making Execution & Results Strategic Orientation Problem Solving & Analytical Thinking Networking Personal Effectiveness Teamwork & Interpersonal influence Stakeholder Focus

A leading Stock Broking Company is looking for a Head Operations: Role & responsibilities: The person should take care of the complete end-to-end all operations works including KYC, DP, RMS, Compliance, Settlements, Trade Processing. All the product and industry knowledge to support strategic decision-making. All regular day to day operations such as NSE & BSE trade settlements, IPO & Mutual Fund back end processing. Ensure timely and accurate reporting to regulatory bodies including SEBI, NSE, BSE & CDSL Oversee client fund and security settlements, internal audits, margin obligations, and risk management. Maintain strong relationships with top clients Enhance operational efficiency by implementing strong process controls, automation, and strict compliance adherence. Preferred candidate profile: * The Person having 15 + years of Experience in Risk Management, Compliance, KYC Operations and Depository Participant are preferred. * The Person should handle a Team of 10 + members * Strong leadership, communication, and team management skills. * Must possess relevant certifications NISM & DP

Key responsibilities 1. Oversee the Rail and Gate operations to ensure safety and efficiency at workplace. 2. Ensure sufficient resources are available at site to perform the activities efficiently and safely. 3. Ensure Rail and Gate operational objectives and targets are aligned with the Terminal Objectives. 4. Monitor the Rail and Gate operations KPI are achieved and follow up with the required actions. 5. Ensure the Quality, Health, safety, Environment and Security policies are complied at workplace 6. Ensure all the Government and Local rules and regulations are complied with. 7. Analyze the data on operational parameters and performance at Rail and Gate operations to further have the continual improvement plan. 8. Ensure required corrective and preventive actions are initiated to keep the workplace safe and efficient. 9. Coordinate with internal stakeholders to deliver the required services at Gate and Rail side. 10. Participate in annual budgeting process for Operations department and include the budget for the Gate and Rail side. 11. Ensure all the high risks at Rail and Gate Side are assessed and required control measures are in place to mitigate the risks. 12. Ensure all the required SOPs are in place for Gate and Rail activities and are reviewed as required. 13. Provide required inputs to Head Operations and Management regarding the operational and Safety performance at gate and Rail side functions and suggest the areas of improvement with proposed actions and further prepare and follow up the action plans. 14. Liaise with Indian Railways, Container Train Operators, Neighboring Terminals, Port Authority, Shipping Lines, Transporters to ensure efficient operations at NSICT Rail lines and at other Terminal rail lines. 15. Liaise with Central parking Plaza, CFSs, Empty depots, Shipping Lines, Port Authority, CISF to ensure efficient Gate Operations. 16. Ensure the external queue of trailers and the Yard operations for external trailer handling is controlled properly to avoid long queues outside and congestion inside the yard. 17. Ensure customers are provided with the required support as required. 18. Liaise with internal team including Finance for proper invoicing, CRM for customer support, Security for deployment of watch and ward and CISF at Gate and ICD, IT Team for keeping Gate automation and software up to date and TOS functioning, Contractors for providing the accurate survey process, CISF officials for manning the required number of gates. 19. Ensure the Contract Labour Management System is complied with. 20. Attend all the meetings at Port Authority, Transport Associations, Customs, Traffic Police related to Gate and Rail Functions. 21. Ensure proper reports are prepared, inspections are carried out, trainings are conducted, action plans are initiated and followed up at Gate and Rail functions. 22. Ensure the Gate automation is functioning properly 23. Ensure Twist Lock arresters are distributed properly at Gate and used by external trailer drivers. 24. Promote Innovations to enhance the operations efficiency and safety at workplace

Role Overview Own the end-to-end build of a high-velocity outbound B2B calling organisation : technology, process, talent, targets, and governance. You have 5 10 years in BPO/call-center leadership and have previously set up or scaled an outbound engine (preferably from brand-name BPOs). You ll design the operating model, recruit and coach teams, implement CRM + dialer stack, and deliver predictable pipeline and conversions . What You ll Build & Run Setup & Infrastructure Stand up an outbound floor: dialer selection (progressive/predictive), call routing, QA, compliance, MIS. Define SLAs, playbooks, call flows, and escalation matrices. People & Performance Hire Team Leads/Agents in waves; institute nesting, side-by-side coaching, and calibration. Drive a performance culture with clear KPIs: dials, connects, talk-time, appointments set, SQLs, conversions, revenue per rep. Process & CRM Own CRM architecture, data hygiene, lead allocation, cadences, dispositions, and dashboarding. Standardize scripts, objection handling, and A/B testing for message-market fit. Targets & Governance Build monthly/quarterly plans; forecast capacity vs. targets; run daily huddles and weekly reviews. Publish actionable MIS to leadership; trigger interventions on lagging funnels. Cross-Functional Partner with Marketing for list strategy and campaigns; align with Sales on ICP, qualification, and meeting SLAs. Must-Have Experience 5-10 years in BPO/call center operations with outbound sales leadership . Proven record setting up/scaling an outbound process (team size, KPIs, tools, outcomes). Strong command of dialers, CRMs, QA frameworks, WFM, and analytics . Demonstrated ability to hire, ramp, and retain high-performing teams in Mumbai. Crisp verbal/written communication and stakeholder management. Strong Plus (shortlisting priority) Tenures at Teleperformance, Capita, Accenture Operations, Wipro BPO, Concentrix, Tech Mahindra BPS, Sutherland, Firstsource, Infosys BPM, TCS BPS , or comparable tier-1 BPOs. Built B2B programs (appointment setting, inside sales, account qualification) for premium or enterprise clients. Success Metrics (first 90-120 days) Go-Live: Floor operational with dialer+CRM, SOPs, QA, reporting. Team: 2 4 TLs hired; 12-25 agents hired, trained, and nested. Funnel Health: Benchmarked connect %, meeting set rate, and SQL quality; weekly improvement via testing. Compliance & QA: 95% logging accuracy; calibrated call scoring; audit-ready processes.

About the Role We are looking for a dynamic and results-driven Sales & Operations Head to lead vendor management, oversee product quality, explore new markets, and manage both B2B and B2C sales channels. The role offers the opportunity to be part of a growing company and contribute to its market expansion. Managing vendors and quality of products Research and development of products, new markets in and outside India Setting processes of production, preservation, packaging, and forwarding Research and identifying potential buyers in the B2B market Build database and its management, and marketing in B2C segment Managing accounts, reporting, and collection of payments Drive marketing initiatives for both B2B and B2C channels Oversee and grow the online marketplace (E-commerce) presence Requirements Minimum of 2 years of relevant experience in sales, operations, or market development Should be a Post Graduate Strong vendor management and negotiation skills Experience in B2B and B2C sales Good understanding of online marketplaces and e-commerce platforms Ability to travel as per business needs Excellent communication, planning, and organizational skills What We Offer Competitive salary package Opportunity to shape and grow a new business venture Exposure to both domestic and international markets A collaborative and growth-oriented work environment