Head of Ecommerce Business

Company:

Location:

About Cosmos Diamonds:

Experience:

3-10 years - if worked in a team. (preferably in jewellery or luxury retail)

Not Applicable - If owned an Ecommerce or D2C brand before.

1. Strategic Leadership & Digital Growth

• P&L Ownership:

  Define and execute the end-to-end e-commerce roadmap to hit aggressive monthly and annual revenue targets.

• Conversion Optimization:

  Lead the strategy for Customer Acquisition Cost (CAC), Lifetime Value (LTV), Average Order Value (AOV), and retention.

• Brand Positioning:

  Ensure the digital storefront reflects the premium, high-trust experience of the Cosmos brand through superior UI/UX and storytelling.

2. Performance Marketing & Analytics

• High-Intent Growth:

  Collaborate with agencies and internal teams to optimize performance marketing budgets across Meta, Google, and emerging channels.

• Data Intelligence:

  Utilize Google Analytics and heatmapping tools to translate complex user behavior into actionable site improvements.

• SEO & Visibility:

  Oversee a robust organic strategy to ensure Cosmos Diamonds dominates search for ethical and luxury lab-grown diamonds.

3. Merchandising & Revenue Management

• Assortment Planning:

  Partner with the Merchandising team to curate digital-first collections and manage inventory health.

• Dynamic Pricing:

  Implement promotional strategies and pricing frameworks that balance volume with luxury margins.

• Forecasting:

  Lead demand planning and sales forecasting to ensure the production pipeline matches digital growth trends.

4. Operational Excellence & CX

• Luxury Fulfillment:

  Oversee the end-to-end logistics chain, ensuring that packaging, unboxing, and delivery timelines meet luxury standards.

• Post-Purchase Experience:

  Refine the White Glove customer service approach, managing returns, high-value inquiries, and feedback loops to drive a high Net Promoter Score (NPS).

Skills & Qualifications

• Experience:

  47 years in a leadership or senior managerial role within E-commerce (D2C Jewellery or Luxury Fashion experience is a significant advantage).

• Technical Stack:

  Deep proficiency in Shopify/Magento, Google Analytics 4, Meta Ads Manager, and advanced Excel/MIS reporting.

• Analytical Rigor:

  Proven ability to turn raw data into strategic business pivots.

• Stakeholder Management:

  Exceptional communication skills to lead cross-functional efforts between Tech, Design, Production, and Retail.

Extra brownies if you are an Ex-Entreprenuer.