Location: Bangalore,HSR Layout Type: Full-Time Experience Level: Mid-Senior Industry: Jewellery / Luxury Goods / Consumer Goods Experience: 24 years (preferably in jewellery or luxury retail) CTC: 4-6 LPA About Us: We at Cosmos Diamonds are a fast-scaling, innovative lab-grown diamond jewellery brand disrupting the traditional fine jewellery space with sustainable luxury. With a mission to make ethically sourced, beautifully crafted jewellery more accessible, we are building a dynamic team to scale our operations and deliver exceptional quality and service to our customers. Role Overview: We are seeking an experienced Operations Manager with a background in the jewellery industry, preferably in lab-grown or fine diamond jewellery. This critical role involves overseeing all non-sales aspects of our operations, from supply chain and manufacturing coordination to inventory management and retail support, ensuring seamless efficiency and maintaining our high standards of quality and service. Key Responsibilities: Product Coordination Coordinate between the design team, external vendors, and internal karigars (craftsmen) to ensure timely and quality production of all jewellery pieces. Monitor production schedules, resolving bottlenecks and ensuring adherence to strict quality control standards for metal purity, stone setting, and finishing. Manage the movement and security of raw materials (gold, diamonds, precious stones) within the production cycle. Vendor & Stakeholder Management Manage vendor relationships, negotiate pricing & ensure timely product availability Align with finance teams for billing timelines & budget adherence Ensure all vendors and stake holders are adhering to the accepted timelines & agreements. Supply Chain & Logistics Manage the end-to-end logistics process, including secure domestic and international shipping, customs clearance, and insurance of high-value goods. Inventory & Security Management Lead the physical and system-based inventory process, ensuring 100% accuracy of stock at all times across all locations (vaults, display, consignment, and under production). Implement and enforce stringent security protocols for the storage, handling, and transit of all high-value assets. Conduct regular audits and reconciliation of physical stock against the Enterprise Resource Planning (ERP) system Process & System Optimization Identify operational weaknesses and propose/implement process improvements to enhance efficiency, reduce costs, and minimize waste. Oversee the effective use of the company's ERP system (or relevant operations software) for inventory, production tracking, and order fulfillment. Ensure compliance with all relevant industry regulations, hallmarking standards, and internal policies. Retail & Sales Support Coordinate with the retail team on new collection launches, ensuring timely delivery of stock and display materials. Manage the repair and returns process, guaranteeing quick turnaround times and maintaining customer satisfaction. Provide operational training and support to retail staff on inventory systems and internal procedures. Qualifications 24 years of experience in the jewellery industry Strong attention to detail & a data-driven approach Ability to manage multiple store locations Ability to understand and grasp regional nuances and specifications Strong communication & vendor negotiation skills Nice to Have: Experience working in D2C or e-commerce focused jewellery brands. Understanding of sustainability practices in supply chains. Why Join Us Be part of a purpose-driven brand redefining luxury through sustainability and innovation. Opportunity to work in a fast-paced startup environment with high ownership. Work with passionate and driven professionals who are shaping the future of the jewellery industry.
Company: Cosmos Diamonds Location: HSR Layout Bangalore About Cosmos Diamonds: https://cosmos.diamonds/pages/cosmos-story Experience: 3-10 years - if worked in a team. (preferably in jewellery or luxury retail) Not Applicable - If owned an Ecommerce or D2C brand before. 1. Strategic Leadership & Digital Growth P&L Ownership: Define and execute the end-to-end e-commerce roadmap to hit aggressive monthly and annual revenue targets. Conversion Optimization: Lead the strategy for Customer Acquisition Cost (CAC), Lifetime Value (LTV), Average Order Value (AOV), and retention. Brand Positioning: Ensure the digital storefront reflects the premium, high-trust experience of the Cosmos brand through superior UI/UX and storytelling. 2. Performance Marketing & Analytics High-Intent Growth: Collaborate with agencies and internal teams to optimize performance marketing budgets across Meta, Google, and emerging channels. Data Intelligence: Utilize Google Analytics and heatmapping tools to translate complex user behavior into actionable site improvements. SEO & Visibility: Oversee a robust organic strategy to ensure Cosmos Diamonds dominates search for ethical and luxury lab-grown diamonds. 3. Merchandising & Revenue Management Assortment Planning: Partner with the Merchandising team to curate digital-first collections and manage inventory health. Dynamic Pricing: Implement promotional strategies and pricing frameworks that balance volume with luxury margins. Forecasting: Lead demand planning and sales forecasting to ensure the production pipeline matches digital growth trends. 4. Operational Excellence & CX Luxury Fulfillment: Oversee the end-to-end logistics chain, ensuring that packaging, unboxing, and delivery timelines meet luxury standards. Post-Purchase Experience: Refine the White Glove customer service approach, managing returns, high-value inquiries, and feedback loops to drive a high Net Promoter Score (NPS). Skills & Qualifications Experience: 47 years in a leadership or senior managerial role within E-commerce (D2C Jewellery or Luxury Fashion experience is a significant advantage). Technical Stack: Deep proficiency in Shopify/Magento, Google Analytics 4, Meta Ads Manager, and advanced Excel/MIS reporting. Analytical Rigor: Proven ability to turn raw data into strategic business pivots. Stakeholder Management: Exceptional communication skills to lead cross-functional efforts between Tech, Design, Production, and Retail. Extra brownies if you are an Ex-Entreprenuer.