Job
Description
Role Overview: As the Director / Head of Cybersecurity & Managed IT Services, you will be responsible for building and leading the new division from the ground up. Your role will involve strategic planning, operational execution, team building, and end-to-end service delivery. The ideal candidate for this position will have a strong background in IT leadership, cybersecurity, cloud services, and client management, particularly with CPA or financial services firms. Key Responsibilities: - Develop and execute the vision, strategy, and roadmap for the division. - Define and manage service offerings tailored specifically for CPA and accounting firms. - Set and manage budgets, forecasts, and key performance metrics. Operational Oversight: - Establish operational workflows, technical infrastructure, and client onboarding procedures. - Oversee daily operations including cybersecurity monitoring, helpdesk support, cloud hosting, and IT service delivery. - Ensure high availability, uptime, and responsiveness across all services. Team Building & Management: - Recruit, build, and lead a high-performing technical and support team. - Define roles and responsibilities, set clear goals, and drive a culture of accountability and excellence. - Mentor and support professional development of team members. Cybersecurity & Compliance: - Design and implement cybersecurity frameworks that meet industry best practices and regulatory requirements (e.g., SOC 2, HIPAA, IRS Pub 4557). - Establish and maintain incident response protocols and data protection policies. - Stay current with evolving threats and ensure proactive mitigation. Client Focus: - Develop deep relationships with CPA firms to understand their unique IT and compliance needs. - Ensure exceptional client satisfaction and long-term partnerships. - Oversee client onboarding, project implementations, and ongoing managed services. Role Overview: As the Director / Head of Cybersecurity & Managed IT Services, you will be responsible for building and leading the new division from the ground up. Your role will involve strategic planning, operational execution, team building, and end-to-end service delivery. The ideal candidate for this position will have a strong background in IT leadership, cybersecurity, cloud services, and client management, particularly with CPA or financial services firms. Key Responsibilities: - Develop and execute the vision, strategy, and roadmap for the division. - Define and manage service offerings tailored specifically for CPA and accounting firms. - Set and manage budgets, forecasts, and key performance metrics. Operational Oversight: - Establish operational workflows, technical infrastructure, and client onboarding procedures. - Oversee daily operations including cybersecurity monitoring, helpdesk support, cloud hosting, and IT service delivery. - Ensure high availability, uptime, and responsiveness across all services. Team Building & Management: - Recruit, build, and lead a high-performing technical and support team. - Define roles and responsibilities, set clear goals, and drive a culture of accountability and excellence. - Mentor and support professional development of team members. Cybersecurity & Compliance: - Design and implement cybersecurity frameworks that meet industry best practices and regulatory requirements (e.g., SOC 2, HIPAA, IRS Pub 4557). - Establish and maintain incident response protocols and data protection policies. - Stay current with evolving threats and ensure proactive mitigation. Client Focus: - Develop deep relationships with CPA firms to understand their unique IT and compliance needs. - Ensure exceptional client satisfaction and long-term partnerships. - Oversee client onboarding, project implementations, and ongoing managed services.