Hcm Solutions Jobs – Apply to Latest Hcm Solutions Job Vacancies

Senior Consultant (Product Support) Rolling Arrays Consulting Pvt Ltd

3 - 6 years

9 - 13 Lacs

Bengaluru

Remote

Customer-Centric Support: We prioritize the customer in every interaction, ensuring world-class Customer Satisfaction. Support is delivered in alignment with Service Level Agreements (SLAs) and performance metrics, coupled with timely, clear updates to customers regarding issue progress and resolution plans. Technical Expertise and Problem Resolution: Gain deep knowledge of our SaaS products, including HCM and Workforce Management solutions, to address escalated issues effectively. Use advanced troubleshooting techniques to replicate customer scenarios, identify solutions, and escalate to engineering as needed for resolution. Knowledge Sharing and Continuous Improvement: Contribute to our Knowledge-Centered Support (KCS) system by developing and maintaining articles. Build expertise in specific product areas to mentor team members, enhancing overall team performance and readiness. Collaboration and Stakeholder Engagement: Collaborate effectively with internal teams and stakeholders, ensuring smooth communication and issue progression. Serve as an escalation point for complex support cases, driving timely and satisfactory resolutions. Comprehensive Documentation and Training: Ensure thorough documentation, including user manuals, process guides, and support collateral, to facilitate seamless handovers and user onboarding. Conduct UAT briefings and support UAT sessions, addressing any configuration-related issues. Process Excellence and Customer Advocacy: Advocate for customers by collaborating with product teams to prioritize feature enhancements and align the product roadmap with customer need. On-Call Work Requirements: Participate in on-call rotations to provide occasional after-hours support to ensure seamless operations and collaboration. JOB REQUIREMENTS Basic Qualifications: Strong written and verbal communication, listening, and interpersonal skills Fluency in English (written and spoken) Proven analytical and problem-solving skills with exceptional attention to detail Minimum 3 years of experience supporting SaaS products in a customer-facing role Strong organizational and time-management abilities, with a track record of achieving high customer satisfaction and meeting performance metrics Proficiency in using computer applications, including the Microsoft Office Suite Preferred Qualifications: Experience with HCM solutions, especially those integrated with SAP SuccessFactors Familiarity with APIs and networking protocols (TCP/IP, SFTP, VPN) Familiarity with databases, basic SQL queries, and data management tools Experience with case-tracking systems and related tools like JIRA

Posted 1 month ago

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Services Architect I UKG

2 - 4 years

4 - 6 Lacs

Noida

Work from Office

This role provides services sales support regarding Global Delivery Services (GDS) to Customers and GDS resources for Service Requests. Creates scope and quotes for Statements of Work and post live Service Requests at any point in customer life cycle. Gathers requirements and guides customer through services needed and service quotes required as applicable. Qualified candidates will have excellent communication skills, with the ability to build rapport within the organization and with external stakeholders. Primary/Essential Duties and Key Responsibilities: Perform analysis to create implementation quotes and proposals for prospective customers related to customer service requests Maintain document repository capturing all conversations and documentation relative to any customer and/or internal interaction Develop solid relationship with customers, partners and colleagues Remain Current with product roadmap, collateral, tools and supporting materials Provides team support functions Required Qualifications: 2 to 4 years of experience working with WFM and or HCM solutions Proficient in the English language Functional and technical capability to understand customer requirements Basic HCM & WFM knowledge and skillset required A fundamental knowledge of HCM & WFM business processes; understands importance of accuracy and responsiveness Detail-oriented with analytical and problem-solving skills Self-motivated with the ability to work as part of a team as well as effectively manage own time to work independently as required Excellent communication skills and sense of humor Ability to work with different departments inside and out of consulting services, and with external stakeholders at all levels Positive attitude and professional appearance Must be sales minded Extremely customer-focused, positive, and have a professional attitude Proficiency in Excel, Word, MS Project and PowerPoint Strong organizational and time management skills Preferred Qualifications: Knowledge or experience with HCM or WFM Experience with Salesforce, and quoting tools

Posted 3 months ago

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